The Lifetime Value Co.
Business Intelligence Analyst
hace 2 meses
New York
Job DescriptionAbout the Job The Lifetime Value Co. is looking for an Analyst to join our growing team to influence strategy and improve decision making throughout the company. We are looking for self-starters who attack business problems with curiosity and effectively navigate gray space to deliver results. In this remote-friendly role, you will be expected to challenge the status quo and use data to formulate recommendations that improve the business. You must be able to effectively communicate those insights and drive results across the organization, at all levels. The ideal candidate is comfortable working with complex datasets using SQL and BI tools and is thoughtful and creative when solving data problems and designing data visualizations. Our team is driven, passionate, creative, energetic, and fun. We love to challenge each other by asking difficult questions and collaborating to solve problems together. What You Will Get to Do • Influence business and product strategy through data-driven insights, • Work with the customer service team to analyze and implement business practices to maximize efficiency and quality of customer care., • Perform deep-dive analyses on customer service data, specifically telephony and IVR, and translate results into actionable business insights, • Develop metrics relevant to the customer service areas and help teams to measure results, • Create compelling visualizations and presentations to help tell the story of the customer experience, • Present findings and make recommendations to management and stakeholders, • Design dashboards and reports for partner teams in Looker, • Create and maintain analytical presentation layers in our SQL database, • Assist in building and refining models used to drive important business decisionsWhat You Bring to the Table, • Bachelor’s degree in STEM, Finance, Economics, behavioral sciences, or similar quantitative field, • 2+ years of relevant work experience, ideally as an analyst in customer care sector, • Ability to tell a story using data, make actionable recommendations, and drive changes that improve the business, • Strong knowledge of SQL and the desire to work with large, complex datasets, • Strong business judgment and entrepreneurial drive, • High attention to detail and ability to balance multiple priorities, • Prior experience using Looker, Excel, Tableau, or other BI tools is preferred, • Prior experience with subscription-business models, marketing-driven businesses, web analytics, and e-commerce payments are all nice-to-have as wellYour Reward for Greatness, • 100% remote work culture that supports flexibility and work-life balance, • Competitive base salary, • Competitive Annual Performance Bonus, • Home Utility Bonus, • Great health insurance, including medical, dental, and vision, • Life insurance and personal accident insurance are fully paid by LTV, • Voluntary Life and AD&D insurance, • Pet Insurance via Fetch for those who have furry family members, offering coverage for veterinary expenses and peace of mind, • 401 (k) plan with fully vested company matching up to 6% - Eligible Day 1!, • Competitive Paid Time Off and Sick Time provided, • Day of Personal Significance, • Birthday Holiday, • Paid holidays throughout the year, • Early dismissal before a paid company holiday, • 5 additional days off for the end-of-the-year break!, • Meal delivery twice a week through Seamless/DoorDash, • Anniversary Appreciation Gifts and Milestones Bonuses, • Free ClassPass On-Demand workouts to a Monthly ClassPass Subsidy, • Tax Preparation Bonus, • Home Office Reimbursement Perk up to $500 for your perfect work from home setup, • Student loan repayment & financial wellness resources via Peanut Butter, • Travel Expense Reimbursement for Qualifying Medical Care, • Flexible Savings Account/Health Savings Account, • Password Management with 1Password, • Professional Development Budget, training, and opportunities for professional growth - as we grow, you grow! About Us LTV was founded in New York by Josh Levy and Ross Cohen in 2007. At the time, their mission was to provide easy and affordable access to public records. Something that in 2007 was only really accessible to corporations. Since then, their mission has expanded to developing products and services that grant access to information and data across a number of verticals. In service of this mission, LTV has 10 consumer brands, including BeenVerified, NumberGuru, PeopleLooker, NeighborWho, Ownerly, PeopleSmart, Bumper, ReversePhone, MoneyBot5000, and Wingmate. Our mission is to develop a diverse portfolio of technologies, products, and services that give all people equal access to unbiased data and information. We believe that through this access, people can empower and protect themselves in today’s ever-changing world, filled with fake news, deception, and a lack of transparency. Powered by JazzHR flYRkCOd0s