Kennel Assistant Manager
hace 1 día
Kansas City
Job Description Are you passionate about dogs and ready to lead with impact? At Pooches Paradise, we're on the lookout for a dedicated Kennel Assistant Manager to join our vibrant team. You'll be at the heart of our mission, ensuring that every pooch receives the personalized care and attention they deserve. Your role will be pivotal in crafting a safe and stimulating environment, allowing our furry guests to enjoy their stay while giving their owners peace of mind. You'll work closely with an exceptionally trained team, fostering a culture of warmth and trust that extends to our clients and their beloved pets. In this role, you’ll oversee the daily operations of our dog daycare, boarding, grooming, and training facilities. Your leadership will ensure smooth processes and happy, wagging tails. We value your organizational skills and love for dogs, empowering you to make a difference in the lives of our guests and team members alike. If you're ready to grow with us and lead by example, let's create a paradise for every pooch together. Join us and be a part of a family-owned business that truly values innovation, employee growth, and the joy of every dog that walks through our doors. Compensation: $17 - $20 hourly Responsibilities: General • Understands and communicates the company's mission, values, and objectives., • Provides the direction, leadership, and communication necessary to achieve sales results and operating plan goals for the site, and ensures that the Shift Leads provide the same to the resort team members., • Assists in creating a plan to drive and achieve resort quantitative objectives, including sales, labor, cost of goods sold, and expense management., • Communicates all shift issues, concerns, and needs to the team leads., • Responsible for executing the operational excellence plan within their resort., • Responds to directives in an accurate and timely manner and ensures the same compliance of the resort team. Acts as a champion of change!, • Recognizes and rewards the outstanding performance of resort team members., • Demonstrates exceptional leadership behaviors., • Other duties as assigned. Customer Service • Strives for the ultimate in-resort customer service experiences and impressions. Maintain excellent customer service., • Ensures the resort has adequate shift coverage at all times., • Oversees the recruiting, hiring, and training practices to ensure the quality of resort staff., • Train resort teams to successfully handle service issues and intervene when necessary., • Motivates and mentors team members on providing the best pet parent experience through all stages of their journey to establish trust, create, deliver, and evaluate their experience., • Educate and engage the community and resort customers on all of Pooches' companies and services. Operations • Adheres to and knows all company policies and procedures., • Performs quality checks/reviews of client files. Monitors computer systems and resolves., • Technical issues with key partners., • Executes the plan to drive revenue, labor management, and controllable expenses., • Maintains impeccable standards concerning resort maintenance, cleanliness, and inventory., • Regulates the ordering of inventory in a timely and cost-effective manner., • Coaches, counsels, and directs Team Members., • Leads and manages shifts while acting as the manager in charge of the resort., • Determine business demands and make necessary staff decisions in accordance with the site labor plans., • Communicates clearly, concisely, and accurately in order to ensure effective shift operations and the overall operations of the resort., • Follows all OSHA, cash handling, and operations procedures and policies, and ensures that resort team members are in compliance., • Ensures that all team members have mastered the resort tasks/positions, meeting the company's operating standards., • Other duties and projects as assigned. Team Management • Responsible for the selection, development, and performance of subordinate leads and all other site team members., • Train and onboard new Team Members and Team Leaders on both front- and back-of-house procedures., • Manages team performance through consistent feedback up to and including corrective action., • Recruit and maintain a pipeline of qualified team members to meet the resort’s needs., • You must possess excellent written, verbal, and hands-on employee management skills., • Detail-oriented is a must., • Be an enthusiastic dog lover and leader., • You should be committed to personal development and interested in learning about business operations and developing people., • High school degree or equivalent required; Desired: Bachelor's degree equivalent, education, and experience., • Minimum 2-4 years of customer service experience. Leading is a bonus., • Availability to work up to 40 hours per week, including holidays, evenings, and weekends., • Ability to drive and manage/influence workplace change., • Proficiency with Microsoft Office Suite and point-of-sale software., • Comfortable working in front-of-house and back-of-house roles within the resort., • Valid Driver’s License, current insurance, and a car that is safe to transport a dog, if necessary, to the vet. Pooches Paradise is a family-owned small business in the heart of Waldo (KCMO). We take care of your dogs as if they were our own. We are a dog daycare, boarding, grooming, and training facility. Focusing on personalized attention for each guest, we provide interactive playtime in a safe and stimulating environment for doggy daycare and boarding guests. Our exceptionally trained staff knows each pet and owner by name and ensures the quality of care for each pooch. Pooches Paradise is deeply committed to the health and safety of our guests. At Pooches Paradise, your dog’s comfort and happiness are our priority. Our dog-loving staff provides personalized attention to each guest and offers you peace of mind knowing your pooch is well cared for while you are away. Website: