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Job Description Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Performing Loan Consultant is responsible for providing excellent customer service in a fast-paced call center. The Performing Loan Consultant will handle inbound customer service related calls, as well as, contact homeowners across the country to collect past-due mortgage payments, identify their issues, and develop practical payment solutions that help them get current in their mortgage payments. Our Performing Loan Consultant team is the face of our organization, and we are interested in hiring individuals that are fully committed to providing exceptional customer service. Principal Duties * Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner. * Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies. * Develop workable payment solutions that satisfy both our clients/investors and our company. * Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs. * Process homeowners' mortgage payments. * Offer and refer eligible homeowners for refinancing opportunities to the Originations department * Arrive at work on-time for all shifts. Reliable transportation to work or comply with requirements for remote work policy. * Achieve company performance goals. * Take part in continuous training in company policies/procedures and industry regulations. * Consistently represent the company in a positive and professional manner. * Performs related duties as assigned by supervisor. Education and Experience Requirements * College degree preferred, High-school diploma (or equivalent) required. * Over 1 year of collections experience (preferred, but not required). Knowledge, Skill and Ability Requirements * English fluency. * Outstanding negotiation and telephone communication skills. * Familiarity with Internet-based search techniques (including the use of skip-tracing solutions). * The ability to maintain professional conduct with people of any mood or personality type. * Excellent reasoning and research skills; the ability to see the "big picture" and manage the details. * The ability to safeguard confidential customer and company information. * A solid work ethic, high integrity, a positive attitude, and strong attention to detail. * The ability to follow instructions but work with minimal direct supervision. * Excellent keyboard skills. * Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.). * Spanish or bilingual is a plus. * Sales experience a plus While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. #ZR Additional Information: While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! * Medical, dental, and vision insurance * Health Savings Account with employer contribution * 401(k) Retirement plan with employer match * Paid Maternity Leave/Parental Bonding Leave * Pet insurance * Adoption Assistance * Tuition reimbursement * Employee Loan Program * The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: * Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more * 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice * Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee * Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection

Job Description Who we are: EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. What you’ll do: The General Ledger Accountant will assist in completion of all general ledger activities for the agency. This position involves preparation, analysis, interpretation, and maintenance of agency accounting records, financial reports, accounting procedures, and data processing services that impact the accounting function. They could also assist other finance staff with questions regarding their functions and help them understand how their functions relate to the general ledger. Essential Responsibilities: • Prepare and enter standard journal entries into the general ledger on a monthly basis, including documentation of all entries. Maintain the general ledger in accordance with generally accepted accounting principles (GAAP)., • Prepare and enter adjusting and closing journal entries into the general ledger on a monthly basis., • Assist in preparation of timely and accurate monthly financial statements to include balance sheet, statement of operations (agency and by program) and changes in net assets, statement of cash flows, and financial ratios., • Prepare bank account reconciliations and balance sheet account reconciliations on a monthly basis., • Prepare supporting documentation for annual independent audit., • Assist in preparing monthly, quarterly or other financial reports as required or requested by funders or contracts., • Assist in the annual budget process as requested., • Assist other members of the finance team as needed in order to meet all department deadlines. Cross training with other team members., • Documentation of procedures for all assignments. What you’ll provide: • Bachelor’s Degree in the Accounting, Finance, or related field -or- substantial progress towards obtaining a Bachelor’s degree in Accounting, Finance, or related field., • One year General Ledger experience required., • Experience in all aspects of accounting, including general ledger, accounts receivable, accounts payable, payroll and financial reporting., • Excellent oral and written communication skills., • Advanced computer skills including Microsoft Excel and general ledger software., • Attention to detail is critical., • Utilize knowledge to summarize and report data clearly and concisely., • Ability to prioritize and meet deadlines., • Ability to work with others in a team environment in order to assure all deadlines are met., • Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations., • Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners. What you’ll experience: • The typical work environment will be at an EMPACT office, working indoors., • Possibility of working remote., • Occasional travel to training and out-of-state locations may occur as needed. What we’ll offer: (Full-time employees) • Generous PTO, • 10 paid holidays per year, • Medical plans (4 choices), • Dental plans (2 choices), • Vision plans (2 choices), • 403(b) retirement plan, • Retirement Allowance, • Company paid Life/AD&D and Long-term Disability, • Voluntary additional Life and Short-term Disability, • Tuition Reimbursement, • Elder Care assistance, • Pet Insurance and much more! EMPACT-SPC is licensed by the Arizona Department of Health Services, and accredited by the American association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF). EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason. EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.