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Job DescriptionDescription: Soleo Health is seeking a Patient Accounts Manager to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care! Infusion Accounts Receivable and Patient Accounts experience required. Soleo Health Perks: • Competitive Wages, • 401(k) with a Match, • Referral Bonus, • Paid Time Off, • Great Company Culture, • Annual Merit Based Increases, • No Weekends or Holidays, • Paid Parental Leave Options, • Affordable Medical, Dental, & Vision Insurance Plans, • Company Paid Disability & Basic Life Insurance, • HSA & FSA (including dependent care) Options, • Education Assistance Program The Position: This position is responsible for managing the billing and collection functions for the Company’s Patient Accounts Receivable. Responsibilities include: • Generates billing statements for patients with balances remaining after all third party payments are received, • Works in tandem with the branches to identify exceptions or special circumstances related to the patient’s outstanding balance, • Communicates with patients regarding overdue balances, payment arrangements, and other billing concerns or inquiries, • Establishes and documents payment arrangements for patients with outstanding balances and monitors adherence to agreed upon collection schedules, • Manages the Patient Accounts Receivable including balances for copay/deductibles, Soleo Financial Assistance, and self-pay patients, • Performs necessary adjustments to invoice balances after all collection efforts have been exhausted, • Prepares patient refunds, as necessary, • Identifies and transfers delinquent patient accounts to the Company’s collection agency, • Creates and develops procedures for the efficient management of the Patient Accounts Receivable, • Develops strategies and new techniques to reduce bad debt losses, including recommended changes to billing and collection practices, • Manage the Mfg Co Pay A/R for prompt collections, • Manage the Soleo Financial Assistance Program, review incoming applications for final approval or denial and maintain the SAP Master Log, • Work with the Procurement Department to identify lost/missing DME and track the products though the collections process, • Ensures compliance with federal, state, and local governments, third party contracts, company policy, and general accounting practices, • Completes all necessary managerial tasks for direct reports including hiring, training, addressing performance issues, developing team goals and objectives, performance reviews, conflict resolution, and strategic planning, • Monday-Friday, 8:30am-5p, • Overtime as needed Requirements: • Bachelor’s Degree preferred, • High school diploma (or equivalent) required, • Minimum 3-4 years Reimbursement Management and/or Supervisor experience in an Infusion setting, • Knowledge of financial accounting, HIPAA guidelines, federal, state, and local regulations related to healthcare providers, billing and collections, • At least 3 years of experience with reimbursement processes (Billing, collections, receivable analysis, and audit techniques), • Experience taking initiative and executing processes resulting in expected outcomes, • Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions., • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction., • CPR+ systems experience a plus About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference! Soleo’s Core Values: • Improve patients’ lives every day, • Be passionate in everything you do, • Encourage unlimited ideas and creative thinking, • Make decisions as if you own the company, • Do the right thing, • Have fun! Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture. Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor. Keywords: AR, billing, collections, reimbursement, director, supervisor