Sr. Regional Director of Operations -North East
2 days ago
Philadelphia
Job Description Sr Regional Director of Operations FLSA Status: EEOC Classification: reports to: Chief Operations Officer Location: North East SUMMARY The Senior Regional Director of Operations (SRDO) is a strategic member of the Community Veterinary Partners’ leadership team. The SRDO is responsible for leading operational performance across a defined region of veterinary hospitals. This role ensures delivery of exceptional medical care, client service, and financial results through strategic leadership, operational excellence, and partnership with hospital leadership teams. The Sr. DOO drives growth, ensures compliance with clinical and operational standards, and fosters a culture that supports employee engagement. ESSENTIAL DUTIES & RESPONSIBILITIES Quality of Care • Ensure each Regional Director or Regional Manager leads hospitals to a high level of customer service to our clients and pets., • Ensure all CVP medical and non-medical standards are upheld; works with the Medical and Operational Advisory Boards to improve upon those falling short., • Ensure the safety of pets, clients and team members and the maintenance of clean, safe and organized hospitals., • Collaborate closely with Medical Directors and Clinical Leadership to uphold standards of care., • Ensure compliance with medical protocols, safety standards, controlled substances regulations, and AAHA/AVMA guidelines., • Monitor and act on client satisfaction metrics (NPS, online reviews, complaints)., • Drive consistent client service standards across hospitals., • Ensure all regional leaders are monitoring compliance with federal, state, and local regulations, including pharmacy, OSHA, and labor laws., • Support mitigation of operational risks. Operational Leadership & Execution • Provide strategic and tactical leadership for 30+ veterinary hospitals within the region., • Oversee and lead company-wide initiatives, SOPs, and clinical standards across all practices., • Monitor key operational metrics i.e. revenue, EBITDA, labor efficiency, DVM productivity, client satisfaction, and adjust strategies to achieve goals., • Develop and execute regional business plans, growth strategies, and forecasting., • Own P&L performance for all hospitals within the region., • Analyze financial data to identify trends, opportunities, and risks., • Partner with hospital leadership to optimize pricing, cost management, scheduling efficiency, and service mix., • Support revenue growth through medical service expansion, client experience optimization, and DVM alignment., • Own P&L performance for all hospitals within the region., • Lead, mentor, and develop a team of Regional Directors and Regional Managers., • Build strong partnerships with leadership and Lead Veterinarians to support medical quality and team culture., • Support recruiting, hiring, onboarding, and retention of regional leaders and hospital staff., • Facilitate regional leadership development programs and succession planning. P&L Responsibility • Strategic decision-making: Making high-level decisions that impact the company's overall financial health and future. Revenue schedule performance using portfolio management across multiple regional areas. Strategic revenue optimization: Developing and executing strategies to increase revenue streams., • Leadership: Guiding teams to align with and achieve P&L goals through strong communication and motivation., • Cross-functional collaboration: Working across departments to implement initiatives that improve the P&L, such as product launches or process improvements., • Risk management: Identifying and mitigating financial risks in a dynamic market., • Market and trend anticipation: Anticipating future market trends and proactively adjusting the P&L strategy. Integration & Growth • Support onboarding and integration of newly acquired hospitals., • Assess and improve operational infrastructure, technology adoption, and workflow efficiency., • Identify opportunities for facility improvements, service line expansion, or strategic partnerships. SUPERVISORY RESPONSIBILITIES The Regional Manager of Operations is responsible for managing all hospital team members and directly supervisors’ hospital Practice Managers and Office Managers. REQUIRED EDUCATION & EXPERIENCE • Bachelor’s degree in Business, Healthcare Administration, Veterinary Science, or related field., • 8+ years of multi-site operational leadership experience (veterinary, medical, dental, or similar healthcare preferred)., • Proven experience leading leaders., • Strong understanding of financial statements and drivers of practice performance., • Experience in veterinary operations at a senior/regional level., • Master’s degree (MBA, MHA, MVPM), • Knowledge of practice management systems., • Experience leading change during rapid growth or acquisition integration. CERTIFICATIONS, LICENSES, REGISTRATIONS Certification in Veterinary Practice Management is preferred. COMPETENCIES • Strategic thinking and execution, • Leadership and people development, • Financial acumen, • Operational excellence, • Relationship building and collaboration, • Change management, • Client-centric mindset, • Problem solving and decision making COMPUTER SKILLS To perform this job successfully, an individual should have working knowledge of financial accounting systems; MS Excel, MS Word, and MS PowerPoint. Experience with Veterinary software a plus. TRAVEL REQUIREMENTS • Ability to travel frequently within the region (50–75%)., • May be required to participate in operational meetings hosted by CVP with the potential to attend off-site conferences, seminars, and workshops. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. WORKING ENVIRONMENT This job operates in a remote work and Veterinary Hospital environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. CVP does not discriminate in hiring or employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable law. Community Veterinary Partners. is committed to equal opportunity in employment. It is the Company’s policy that equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law.