Bellevue
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Free uniforms, • Opportunity for advancement Essential Duties and Responsibilities • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians., • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines., • Staff Management, • Schedule staff and ensure all shifts are covered., • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PFs values and goals., • Administration and processing of all weekly/bi-weekly employee payroll., • Resolve employee issues or concerns., • Manage disciplinary/termination activities., • Involved in all front desk related activities including:, • Answer phones in a friendly manner and assist callers with a variety of questions., • Check members into the system., • New member sign-up., • Take prospective members on tours., • Facilitate all member requests, issues and questions., • Ensure prompt opening/closing of gym., • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily., • Ensure safety of employees, members and club property., • Determine and communicate equipment repair in a timely manner., • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions., • Authorize expenditures and refunds. Make daily bank deposits., • Prepare all HR related forms and send to Corporate Payroll Team., • Track statistics and reports (weekly, monthly, annually)., • Backup support for any employee who is absent.Qualifications/Requirements, • Superior customer service skills, preferably in the fitness industry., • Experience working as an Assistant Manager at Planet Fitness., • Exceptional leadership, diplomacy and listening skills., • Basic computer proficiency (Microsoft Suite)., • Hard working, enthusiastic and energetic!, • Strong problem resolution skills., • Current CPR Certification required., • High school diploma/GED equivalent required., • Must be 18 years of age or older.Physical Demands, • Continual standing and walking during shift., • Continual talking in person or on the phone during shift., • Must be able to occasionally lift up to 50 lbs.