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Job Description Title: Billing Specialist The Impact You Will Have: Liberty Home Guard is seeking a Billing representative to join us in helping our customers with their needs relating to their home repairs (HVAC, Plumbing, Electrical). While previous direct experience in home warranties is a plus, it is certainly not a prerequisite. We welcome candidates with strong character who demonstrate the ability to work hard, think creatively, and put the customers first. Your duties and responsibilities include but are not limited to the following: * Serve as the primary point of contact for technicians and customers, addressing financial queries and resolving issues promptly and professionally. * Independently handle simple problems while efficiently escalating complex issues to higher tiers or relevant departments for swift resolution. * Maintain detailed records by accurately documenting interactions, solutions, and financial transactions for future reference and analysis. * Strictly follow established protocols and guidelines to ensure consistent and high-quality handling of inquiries or problems related to all payments, ensuring the validity of authorizations, payable invoices, and verified completion of work. * Process payments meticulously, ensuring accuracy and attention to detail in financial transactions. * Remit payments using electronic methods and phone calls, maintaining professionalism and persistence while resolving issues. * Handle technician and customer requests efficiently through various communication channels, including Slack and email, ensuring timely and satisfactory resolutions. * Respond promptly to inter and intra-departmental messages, resolving billing-related issues in a timely manner. * Conduct outbound calls and emails to customers and technicians to confirm claim completion and payment processing. * Collaborate with policyholders, potential customers, third-party institutions, and other team members to resolve billing inconsistencies and errors. * Handle complaints, provide solutions within time limits, and follow up to ensure resolution. * Reconcile all payments with customers' accounts to ensure all outstanding balances are paid. * Input payment history, upcoming payment information, or other financial data into an individual account.. * Predictable, reliable, and punctual attendance is an essential function of this job. What You’ll Bring to the Team: * Excellent communication and presentation skills. * Ability to multitask, prioritize tasks and manage time effectively. * Strong decision-making and analytical skills. * Flexible, proactive, and self-motivated. * Experience is not a prerequisite but preferred. * A minimum of one year of previous call center experience. * Additional Note: This is NOT a medical billing position. It is a customer service position within our billing department. *** THIS IS AN IN PERSON POSITION Salary: $16.50 - $19.00 per hour based on experience Company DescriptionLiberty Home Guard is the fastest-growing home warranty company in the nation, proudly recognized as the #1 rated provider by U.S. News & World Report, USA Today, Forbes Home, NerdWallet, Investopedia, and Newsweek. In both 2023 and 2024, we were honored as one of the Top Workplaces in NYC, a testament to our commitment to fostering a dynamic and supportive environment. At Liberty Home Guard, we prioritize innovation, customer satisfaction, and the growth of our employees, offering opportunities to thrive and lead in a fast-paced, industry-leading company.Liberty Home Guard is the fastest-growing home warranty company in the nation, proudly recognized as the #1 rated provider by U.S. News & World Report, USA Today, Forbes Home, NerdWallet, Investopedia, and Newsweek. In both 2023 and 2024, we were honored as one of the Top Workplaces in NYC, a testament to our commitment to fostering a dynamic and supportive environment. At Liberty Home Guard, we prioritize innovation, customer satisfaction, and the growth of our employees, offering opportunities to thrive and lead in a fast-paced, industry-leading company.

Job DescriptionProvides administrative and secretarial support for the vice president and department. RESPONSIBILITIES • Monitors and oversees facility operations for a large biotech site., • Troubleshoots and performs repairs on system issues involving electronic, electrical, pneumatic, hydraulic, and mechanical devices, Johnson Controls Metasys BMS, utility, and water systems., • Supervisor in charge of facility housekeeping staff for second shift., • Generates work orders in SAP, participates in site emergency response and Hazmat activities. Novartis Pharmaceuticals 01 Sep 2005 - 01 May 2014 ENGINEERING TECHNICIAN 1216 5th Avenue New York NY , 10029 OK to contact this employer? - No RESPONSIBILITIES • Repaired, maintained, and calibrated pharmaceutical manufacturing, production and packaging equipment.

Job Description At Bit By Bit, we’ve been helping organizations thrive since 1987. Originally founded as a database application development and networking company, we’ve grown into a full-service IT firm and a recognized leader in delivering reliable, cost-effective managed IT services across the Tri-State area. Our team specializes in building and managing solutions that solve critical business challenges. With a unique blend of business technology expertise, certified technicians, and proven processes, we provide our clients with tailored IT solutions that improve productivity, streamline communications, and reduce costs. Beyond technology, our culture is rooted in humility and curiosity, and our vision is simple: to help untangle people and process challenges so businesses can move forward with confidence. We are seeking a Level 2 Field Technician to join our team. This role is ideal for a technically skilled and customer-focused professional who thrives in a fast-paced environment and is committed to providing high-quality IT support. You will work directly with clients on-site, managing installations, troubleshooting, and ongoing technical support, while also collaborating with Bit By Bit’s broader technical team. This is a full-time, temporary position based in New York City, with field work required around the NYC Metro area. There's a strong possibility of this position being converted into permanent. Requirements Key Responsibilities • Provide service and customer support during field visits or dispatches., • Perform on-site installation, repair, maintenance, and testing of systems., • Diagnose errors or technical problems and determine proper solutions., • Use Bit By Bit’s ticketing system to track issues, time, schedules, and escalations., • Document processes and procedures in ITGlue., • Follow company protocols and standard operating procedures., • Collaborate with technical team members and communicate via Microsoft Teams and email., • Act as remote hands for Level 3 engineers as needed., • Manage new employee setup (PC, phone, mobile, cloud services)., • Troubleshoot Windows, Mac, iOS, and Android devices., • Support network and server infrastructure, Active Directory, O365, Google Apps, Exchange, DNS, and backup software., • Administer antivirus and spam filtering solutions., • Support VMware Vsphere ESXi virtual servers., • Liaise with ISPs, vendors, and OEMs to resolve issues and facilitate service. Additional Desirable Skills • Experience with Virtual Desktop Technologies (VMware, Citrix)., • Certifications or training in Microsoft, Apple, CompTIA, or Cisco., • Firewall and switch administration knowledge., • Familiarity with VOIP, telephony, and cable management., • Ability to identify, diagnose, and remediate Ethernet/wiring issues., • Basic programming knowledge a plus. Qualifications • Excellent interpersonal, oral, and written communication skills., • Strong troubleshooting and problem-solving ability., • Ability to build relationships and deliver outstanding client service., • Minimum of 1 year experience with a Managed Services IT company preferred., • Bachelor’s degree in a technical field, trade school education, or equivalent experience., • Valid U.S. driver’s license and reliable transportation required. Salary: $35–40 per hour (based on experience and skills).