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Executive Assistant to Hire at Brain Technologies, Inc. (Brain.ai) About Us: Brain is an AI and interface company founded in 2015. Brain's AI organizes the world's software and makes it human-centric and natural to use. The company invents new technologies, design metaphors and developer platforms that allow computers to become an extension of our minds. In 2016, Brain pioneered one-shot learning NLP in theindustry, which has become a fundamental technology in many of the widely used language models today. Building on this innovation, Brain invented the world's first consumer generative interface, Natural AI, in 2020. In 2024, Brain.ai unveiled a revolutionary app-less smart phone at Mobile World Congress with one of the world's leading mobile network operators. Position Overview: The Executive Assistant will support the CEO of Brain Technologies, Inc. for all administrative needs. This role requires a commitment of 40 hours+ per week, with availability needed on Sundays for 1-2 hours to prepare for the week ahead. The position is based in San Mateo, CA and requires the ability to work on Pacific Time. There will be times when overtime is required, as the assistant will handle scheduling for meetings that include international partners/clients. Responsibilities Include: - Schedule meetings and manage the daily calendar. - Maintains and updates the executive’s calendar throughout the day as changes occur. - Manages the executive’s expenses, travel planning, reservations, etc. - Responding to a heavy volume of emails in a timely manner. Requirements: - College degree required. - Minimum 2 years of administrative/office experience. - Strong knowledge of Google Docs/Google Suite and Google Calendar. Desired Skills & Qualifications: - Great communication skills via phone, email, and chat. - Superior organizational skills. - Candidate should be smart, motivated, personable, detail-oriented. - Must be able to work in an extremely fast-paced environment. - Must be able to handle multiple tasks simultaneously. - Must be able to interface with all levels of personnel, including clients, producers, senior partners, etc. - Ability to anticipate needs. - Extremely computer savvy. - Have a deep understanding of product management (optional). - Great driving skills (optional).
The company needs a performance-driven Customer Success Manager to join our team. The primary focus of this role is customer acquisition and retention. You will build relationships that strengthen and support the health of our company. Other tasks include updating information using our CRM software and proactively collecting feedback to increase our team’s success. Duties and Responsibilities Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts Work with customers to ensure they are leveraging effectively and finding value in our services Become an expert and educate customers on the use and benefits of our products Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes Maintain a revenue base by managing account retention and renewal Drive upgrade revenue through increased product adoption and increased usage Customer Success Requirements and Qualifications Bachelor’s degree in a relevant field Experience in account management or in a similar customer-facing role Familiar with customer success metrics and key performance indicators (KPIs) Knowledgeable about our product specifications Communication skills
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