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Full job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Cover front desk at all times, check in guests and monitor who is entering the property Provide incoming guests with correct room based on reservation details, as well as information on services offered in location Respond to and log all guest concerns and requests Field outside phone calls and provide information about the place and current availability Post additional charges to guest folios, as well as update system for any cancellations or changes to reservations Accept walk-in guests and be able to appropriately charge them for available rooms Verify guests have valid credit information on file before allowing check-in Track and respond to guest requests using our cloud-based internal system Qualifications: High school diploma or equivalent is a plus Hard worker Willing to grow & learn Benefits: Paid vacation Paid sick time Medical Dental Health
Full Job Description Mercy Drive, Inc. is looking for a Day Habilitation Driver/ Direct Support professional (Bilingual Spanish) Must have at least a high school diploma or GED. Must be able to drive a 12-15 Passenger Van. 30 Hours a week. Monday-Friday 7am-3pm (3 days a week) Duties include the following: (other duties may be assigned) 1. TO ENSURE SAFETY OF ASSIGNED PARTICIPANTS DURING THE PROGRAM HOURS AND PARTICIPANT IS NOT SEPARATED FROM A GROUP AT ANY TIME; EACH PARTICIPANT IS ACCOUNTED FOR WHEN THEY ARE OUT IN THE COMMUNITY OR USING ANY PUBLIC FACILITIES. TRANSPORT INDIVIDUALS. 2. To assist participants in attaining skills according to their abilities and behavioral needs identified in Group Day Habilitation Plan such as adaptive skills, socialization and communication skills, money management and travel training skills and additional individualized skills to be discussed with the Program Supervisor, participant, and circle of support. 3. To inform the Program Supervisor immediately about suspected incidents of any types of abuse, exploration, and neglect to the Individual during the service time, to document it in writing, and to report within 12-24 hours of incident discovery. 4. To always take into consideration that extra patience and understanding is imperative and essential when interacting with people who have special needs with physical and/or mental limitations. To be emotionally and physically capable of caring for members of this population. 5. To provide professional direct assistance and adequate supervision to participants during the service time and before ending the service, to remain always calm. To present as a positive role model for the individual. 6. Staff must perform a headcount of every participant before leaving and upon arrival at any location or destination including getting on and off vehicles, elevators or other mold of transportation. 7. To follow community safety agreement and professional boundaries policy at all times. 8. To complete and submit monthly summary notes and individual summary to Program Supervisor by the 5th of the month documenting continuous progress reviews according to OPWDD and the agency standards. 9. To ensure proper personal hygiene; to assist the participants with self-care, toileting, showering, tooth brushing, grooming, dressing and others as needed. To ensure the participant’s diaper is always clean. To check the diaper once again before dropping off the participant. 10. To assist in developing, coordinating and implementing curriculums and goals related activities by following the program’s schedule for each Individual and accompany participants safely to community resources (stores, places of worship, Library, Park, Museum, Grocery store, recreation and health facilities etc.) in order to promote the usage of available ordinary community resources. 11. To maintain daily documentation, to clock in/out daily, and to complete other Day Habilitation Documentation as required by the Program and the Supervisor. 12. To meet the deadlines assigned by the Program Supervisor, to ensure the documentation completed properly and submitted on time. 13. To maintain in the program a healthy and positive environment, including but not limited to safety, program/vehicle cleanliness, and maintenance of program supplies. Assist the driver in maintaining a safely operated bus (making sure Participants are properly seated and buckled up during transit) 14. Monitor riders’ behavior during trips and report any sign or symptoms of illness or adverse medication reaction to the site supervisor in order to implement an appropriate plan of action. 15. To perform monthly fire drills with participants at the program. 16. To report “in” and “out” of the Participant’s home or at the Community by contacting Program Supervisor. 17. To inform the Program Supervisor immediately about any issues/problems by using the Agency Cell Phone. 18. To use communication skills in order to participate effectively as a team member. 19. To use equipment and supplies efficiently and inform the Program Supervisor of shortages/needs. To maintain agency cell phone, E-Z pass and other agency property accurately. 20. To keep Program’s Supervisor informed immediately of any changes in participant’s or work schedule. To report the program’s supervisor one day prior in case of calling for sick day off. 21. To participate in scheduled group supervision and/or biweekly meetings, to attend in-office or OPWDD provided trainings when appropriate and relevant to job duties in order to increase knowledge of services and share professional support. To attend Initial/Annual/Semi-Annual Day Habilitation Plan reviews and other meetings if required. 22. Perform other/additional duties as assigned by Executive Director, Program Manager and Program Supervisor. 23. Transport Individuals in 12 Passenger Vans. Work Remotely No Job Type: Part-time Pay: $17.95 per hour Benefits: Life insurance Paid time off Retirement plan Schedule: 10 hour shift Weekends as needed Education: High school or equivalent (Required) License/Certification: Driver's License (Required) Work Location: In person
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. Assist in maintaining and controlling all housekeeping equipment. Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Carry a pager at all times. Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's. Develop employee morale and ensure training of Housekeeping personnel. Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis. Ensure guest privacy and security through correctly following Highgate Hotel procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Conduct pre-shift meetings for room attendants and housemen. Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Manage and organize large turn days (including group check-ins or check-outs). Monitor out-of-order, out-of-service, discrepant and show rooms. Must maintain constant communication with Guest Services. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Maintain key control system for house keys. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores. Monitor all V.I.P.'s, special guests and requests. Review Housekeeping log book and Guest Request log on a daily basis. Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Use the telephone and computer system for reporting and verifying room status. Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned. Properly store, secure and issue supplies as needed to meet business demands. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Ensure overall guest satisfaction. Qualifications: At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Full job description Transitional Services for New York, Inc., (TSINY) not-for profit, is a comprehensive, community-based mental health organization located in New York City. We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence. Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider. Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism. We expect all staff to put our clients’ needs first while respecting ourselves and each other as we provide hope to those who participate in our programs. Seeking Administrative Assistant for one of our Queens, NY locations. Benefits/PTO/ Vacation Position Summary To provide administrative and clerical support to staff in Facilities Operations and Development. Essential Functions Provide general administrative and clerical support to the staff in Facilities Operations and Development. Review maintenance, repair and supply invoices at properties designated by the Divisional Director of Facilities Operations and Development, and determine what percentage of each invoice is a building expense and what percentage is a program expense based on criteria provided by staff. Review New York City records for unpaid bills and violations at properties designated by the Divisional Director of Facilities Operations and Development. Keep a log of all utility bills and New York City charges at properties designated by the Divisional Director of Facilities Operations and Development, and on a monthly basis, transmit this information to designated members of the staff. Keep a log of New York City and New York State registrations that are due annually, and inform staff two months before the next annual registration is due. Establish and maintain computer files of information related to the above functions. Perform other administrative and clerical tasks and duties that are assigned by a member of the staff in Facilities Operations and Development. Be able to sit and stand as needed, with or without reasonable accommodation. May require walking, primarily on a level surface, for short periods throughout the day, with or without reasonable accommodation. Be able to reach above shoulder heights, below the waist or lift as required to file documents or store materials throughout the workday, with or without reasonable accommodation. During a declared disaster, assume and adhere to assigned Job Action role(s) consistent with Disaster Preparedness Plan. Perform other related duties as required. Experience/Education/Skills/Abilities A Bachelor’s degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the US Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and one year of relevant experience. Or, an Associate degree or 60 semester credits from an accredited college and three (3) years of progressively responsible relevant experience. Prior office/administration experience and strong organizational skills are required. Excellent oral and written communication skills are required. Strong interpersonal skills are required. Ability to work well under pressure while juggling multiple tasks simultaneously. Ability to prioritize with minimal supervision and work independently, as well as function as a member of a team Proficiency in technology, including web based applications and MS Office applications, such as Excel and Word.
We are actively looking to hire a Store Associate/Cashier in our NYC Location. We are seeking a jack of all trades type of person who enjoys interacting with customers and problem solving. Our store sells building materials so knowledge of or experience in the construction industry is a must. Responsibilities: - This includes selling, providing product knowledge and expert solutions to customers, stocking shelves, cashiering & providing loading and assembly services. - Ability to stocks shelves from storage areas, load and unload delivery vehicles and freight containers by hand - Enthusiasm to greet customers anywhere on the property. - Expected to work 40 hours per week, Option of overtime. - Other responsibilities may be assigned, and additional training provided over time. - Maintain a positive, productive work environment through friendly, respectful relationships with customers & co-workers - Execution of daily operational duties including product organization, store cleanliness and inventory cycle counts. Requirements: - Ability to operate cash register quickly & accurately. - Ability to lift up to 80lbs. - Ability to write, read and communicate in English. - Needs to possess a friendly outgoing demeanor, work well with customers and colleagues.
Full Job Description Company based out of Staten Island with work in all 5 boroughs and New Jersey. Responsibilities: - Perform pest control treatments at residential and commercial properties - Inspect premises to identify pest infestations and determine appropriate treatment methods - Apply pesticides and other pest control products in accordance with safety guidelines - Seal off entry points to prevent pests from entering buildings - Provide recommendations to customers on how to prevent future pest problems - Maintain accurate records of treatments and customer interactions Experience: - Previous experience in pest control or a related field is preferred but not required - Strong sales skills and the ability to upsell additional services to customers - Valid driver's license with a clean driving record is required. Vehicle is provided for use. Skills: - Knowledge of common pests and their behaviors - Ability to work independently and manage time effectively - Strong problem-solving skills and attention to detail - Excellent communication and customer service skills - Ability to drive to different locations for service appointments This is a great opportunity for individuals who are interested in the pest control industry and enjoy working outdoors. We offer competitive pay, training, and opportunities for career advancement. If you are motivated, reliable, and have a passion for providing exceptional service, we would love to hear from you. Apply now to join our team of dedicated Pest Control Technicians. Job Type: Full-time Pay: $20.00 - $25.00 per hour Expected hours: 35 – 45 per week Benefits: Fuel card Compensation package: Hourly pay Overtime pay Experience level: No experience needed Payment frequency: Paid weekly Schedule: Day shift Weekends as needed Language: English (Preferred) Work Location: On the road
Full Job Description About us Our team of seasoned professionals offers a comprehensive range of services, including market analysis, property valuation, investment strategies, and risk assessment.. Our work environment includes: Modern office setting Food provided Growth opportunities Job Title: Real Estate Agent Company: Investors Club Advisors Location: Brooklyn, New York Job Type: Full-time/Part-Time, Commission-based About Us: Investors Club Advisors is a dynamic and innovative real estate firm committed to delivering exceptional service to our clients. With a focus on integrity, professionalism, and client satisfaction, we strive to exceed expectations in every transaction. Join our team and be part of a company that values collaboration, growth, and success. Job Description: As a Real Estate Agent you will play a crucial role in assisting clients with buying, selling, and renting properties. Your responsibilities will include: Conducting market research to identify potential properties for clients Listing and advertising properties for sale or rent Guiding clients through the entire real estate transaction process Building and maintaining relationships with clients Negotiating and closing deals to achieve mutually satisfactory outcomes Qualifications: Valid real estate license in NY Proven track record of successful real estate transactions Excellent communication and negotiation skills Strong understanding of local real estate market trends Ability to work independently and as part of a team Compensation: This is a commission-based position with unlimited earning potential. Your income will be directly tied to your performance and successful real estate transactions. We offer a competitive commission structure, and our top-performing agents enjoy lucrative rewards. Benefits: Flexible work schedule Access to advanced training and professional development Supportive and collaborative team environment Job Types: Full-time, Part-time Pay: $50,000.00 - $150,000.00 per year Expected hours: 40 per week Benefits: Flexible schedule Experience level: No experience needed Schedule: Monday to Friday Weekends as needed Work Location: In person