Residential Services Staff Shift Lead
hace 13 días
Riverside
Job DescriptionDescription: Position Overview: Residential Services Staff are responsible for assisting guests and other staff and maintaining the quality of daily activities and services at Path of Life Ministries sites. All Residential Service Staff have responsibilities that include: assisting as needed with food service, monitoring and reporting on the condition of the site and assisting with general maintenance as needed, assisting with daily janitorial/housekeeping duties, helping to create and maintain a safe encouraging and positive atmosphere within the program, assisting with guest relations including intakes, guest requests, grievances and compliance issues, assisting with volunteer and visitor relations, and other daily operational duties as assigned or requested. Residential Services Staff – Shift Lead is our highest level of Residential Services Staff and is, therefore, also uniquely responsible for monitoring and reporting on the performance of Residential Services Staff and Interns and working closely with and reporting to the Shelter Manager, as well as maintaining additional office and clerical duties as assigned or requested. Residential Services Staff – Shift Lead must confidently make emergency decisions and/or give direction to guests and other Residential Services Staff and Interns according to the policy, procedures, principles, and values of Path of Life Ministries in the absence of direct supervision. Preferred Skills/Knowledge: • Housing-First Principles, • Shelter Diversion, • Trauma-Informed Care, • Customer Service, • Motivational Interviewing, • Ethics, Professionalism & Boundaries, • Computer Literate, • Organized, • De-escalation/Mediation, • Timely and Accurate Document/Reporting Completion Maintain the quality of daily activities and services at the job site: • Interact with Guests, Staff, Volunteers, and Visitors according to POLM Policy., • Ensure excellent delivery of quality care and service in every aspect of the job., • Report ideas, observations, and concerns regarding the quality of service and performance of general operations and other Residential Services Staff and interns in writing to the supervisor., • Monitor shelter guests while they are in the building and on POLM property to ensure they are safe, feel welcomed, and are following all POLM shelter agreement standards., • Monitor and assist other Residential Services Staff and Interns with daily shelter functions, ensuring that they are well informed of what is required of the job and how it is to be performed., • Assist other Residential Services Staff, Interns, and Volunteers with concerns., • Report any observed concerns, repair needs, recommended improvements, and supply needs to the supervisor. (Emergencies handled immediately, all others handled according to report procedure.), • Work with the supervisor to resolve general maintenance and/or repair issues., • Interact with guests, staff, interns, and volunteers in a manner reflective of POLM's core values and standards., • Use every situation as an opportunity to encourage and build up others., • Smile and maintain a positive attitude., • Manage and process intakes, including security screening and paperwork for shelter guests., • Efficiently and effectively provide excellent customer service to guests by attending to their needs while in the facility., • Food service, Clean Up, Linen Distribution, Hygiene Needs, etc., • Provide and assist shelter guests with grievance forms per POLM Policy., • Ensure high-quality customer service for every visitor and volunteer that arrives at the building., • Ensure the proper documentation of all volunteer hours, visitor information, and donations according to POLM policy and procedure., • Assist and direct volunteers where needed., • Ensure that dorm areas are not left unmonitored per POLM policy when shelter guests are in the building., • When leaving the dorm, dining area, or immediate program area, inform other staff and let them know where you will be in the building to ensure safe coverage., • Answer and take phone messages as requested by your supervisor., • Know all safety drills, emergency numbers, and POLM numbers in case of emergencies., • Be proficient in the program offerings of POLM, and when asked about how to make contact with certain programs, you can provide accurate and timely information – when in doubt, direct inquiries to your supervisor., • Respond to all communications provided verbally, in memos, and/or e-mails daily., • Treat all staff, shelter guests, and volunteers in a warm, friendly, and professional manner., • Perform data input/sign–in procedures as directed by the supervisor., • Attend meetings that relate to job responsibilities or as requested by management. Path of Life Ministries is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Requirements: Preferred Qualifications: • Employment eligibility verification., • Successful completion of background screening. Residential Services Staff are required to participate in the cleaning and inventory stocking of the shelters, as well as food service. Carrying supplies is often required. Other physical activities may include… • Standing for long periods of time, • Carrying/Lifting up to 50lbs, • Bending down and lifting is occasionally required., • Must have or obtain a Riverside County Food Handlers Card, • Must have or obtain slip-resistant shoes