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It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! Role Overview The VP, Corporate & Financial Sponsor Structuring will partner closely with Sales and Trading within Santander’s U.S. Corporate Investment Banking to originate, structure, and deliver differentiated Rates and FX solutions for Corporates, Financial Sponsors, and Project Finance clients in the US (working in collaboration with the global structuring hub). The role focuses on private-side solutions/structuring, developing new trade ideas, improving franchise quality, and enhancing scalability through automation and strong cross-functional coordination. Secondary product exposure may include commodities, equity, credit, and inflation as needed to support client objectives. Responsibilities * Work alongside Sales teams to build pipeline and improve the quality of the client franchise through differentiated trade ideas, structuring expertise in key areas, and automation of recurring processes. * Originate, design, price and deliver Rates and FX solutions tailored to client objectives * Participate in client calls and meetings related to structuring pitches to obtain first-hand feedback on product delivery, solution fit, and client interest; translate feedback into refinements of trade ideas and execution approach. * Maintain frequent interaction with internal stakeholders, including Trading, Banking, Financing teams, and XVA partners across geographies, to align on pricing, risk, documentation, execution, and delivery timelines. * Support structuring and execution topics including structured FX / FX options, deal-contingent Rates and FX, and Project Finance hedging requirements. * Lead or contribute to XVA and RWA optimization for collateralized and uncollateralized counterparties, incorporating specific CSAs and client requirements. * Pitch and Coordinate New Issue Swap, ensuring effective connectivity between client, trading, and operational stakeholders. * Contribute to new product development by identifying market needs, defining product requirements, partnering with risk/legal/operations on governance and documentation, and supporting go-to-market readiness. * Provide strong documentation and process discipline, including expertise and collaboration on ISDAs and CSAs, and awareness of Hedge Accounting under US GAAP considerations where relevant to client solutions. * Develop tools, analytics, and automation to improve speed-to-market for indicative pricing, scenario analysis, pitch materials, and recurring internal workflows. Qualifications Required * Previous experience and demonstrated success in a similar structuring/solutions role at an appropriate level. * Strong knowledge of Rates and Structured FX derivatives, with the ability to translate objectives into executable structures. * Prior experience in a related role (trading and/or sales experience is beneficial). * Proven ability to collaborate across Sales, Trading, Banking, Financing, and XVA, and to engage directly with external clients. Desirable * Ability to code and automate processes; comfort building scalable tools to improve structuring delivery. * Experience with new product development; XVA and RWA optimization; New Issue Swap coordination; structured FX; deal-contingent Rates and FX; Project Finance hedging; ISDA/CSA documentation; Hedge Accounting under US GAAP. Education * Bachelor’s Degree (preferred degree: physics, computer science, math, engineering, finance) Certificates Series 7, 63, 79, SIE What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $225,000.00 USD Maximum: $250,000.00 USD We Value Your Impact: Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. ___ Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ___ to discuss your needs.

Job Overview: Infinity Replacement is Marvin’s direct-to-consumer solution for homeowners who want premium windows and doors without the hassle. We bring Marvin’s century-long legacy of craftsmanship straight to the customer through in-home consultations, professional installation, and industry-leading fiberglass products. We’re looking for Brand Ambassadors who love people, thrive on conversation, and want a role where effort directly equals reward. Is This You? You’re naturally outgoing, confident, and comfortable striking up conversations with strangers. You know how to read a room, build trust quickly, and represent a premium brand with authenticity and pride. Whether you’re starting a career in sales, looking to grow your earnings with a flexible schedule, or searching for a high-paying part-time opportunity. This role is built to flex with your goals! Ready to represent a premium brand—and get paid for your personality? Apply today and build a flexible, high-reward future with Infinity Replacement by Marvin. Highlights of your role: • Represent Infinity Replacement by Marvin at retail locations, events, and trade shows, • Engage shoppers and introduce them to our premium window and door solutions, • Turn great conversations into qualified in-home consultation appointments Strong Pay, Real Earning Power • You’ll receive paid training and ongoing coaching, plus the opportunity to grow into long-term sales or leadership roles—or keep it as a high-paying side hustle. We also offer toll reimbursement and the chance to represent a premium, nationally recognized brand you can be proud of. You’re a good fit if you have (or if you can):, • 18 years of age or older, • Reliable transportation (you’ll travel to retail locations and events), • A smartphone, • Comfort standing and moving throughout your shift, • Ability to lift up to 40 lbs (display setup), • Confidence handling rejection—you know every “no” leads to a “yes” For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. Marvin is an equal opportunity employer: Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at ___. #infinity Compensation: Earn $25 – $35+/hr — guaranteed hourly pay of $22/hr plus weekly bonuses for every qualified lead

Job Overview: Infinity Replacement is Marvin’s direct-to-consumer solution for homeowners who want premium windows and doors without the hassle. We bring Marvin’s century-long legacy of craftsmanship straight to the customer through in-home consultations, professional installation, and industry-leading fiberglass products. We’re looking for Brand Ambassadors who love people, thrive on conversation, and want a role where effort directly equals reward. Is This You? You’re naturally outgoing, confident, and comfortable striking up conversations with strangers. You know how to read a room, build trust quickly, and represent a premium brand with authenticity and pride. Whether you’re starting a career in sales, looking to grow your earnings with a flexible schedule, or searching for a high-paying part-time opportunity. This role is built to flex with your goals! Ready to represent a premium brand—and get paid for your personality? Apply today and build a flexible, high-reward future with Infinity Replacement by Marvin. Highlights of your role: • Represent Infinity Replacement by Marvin at retail locations, events, and trade shows, • Engage shoppers and introduce them to our premium window and door solutions, • Turn great conversations into qualified in-home consultation appointments Strong Pay, Real Earning Power • You’ll receive paid training and ongoing coaching, plus the opportunity to grow into long-term sales or leadership roles—or keep it as a high-paying side hustle. We also offer toll reimbursement and the chance to represent a premium, nationally recognized brand you can be proud of. You’re a good fit if you have (or if you can):, • 18 years of age or older, • Reliable transportation (you’ll travel to retail locations and events), • A smartphone, • Comfort standing and moving throughout your shift, • Ability to lift up to 40 lbs (display setup), • Confidence handling rejection—you know every “no” leads to a “yes” For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. Marvin is an equal opportunity employer: Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at ___. #infinity Compensation: Earn $25 – $35+/hr — guaranteed hourly pay of $22/hr plus weekly bonuses for every qualified lead

Job Overview: Infinity Replacement is Marvin’s direct-to-consumer solution for homeowners who want premium windows and doors without the hassle. We bring Marvin’s century-long legacy of craftsmanship straight to the customer through in-home consultations, professional installation, and industry-leading fiberglass products. We’re looking for Brand Ambassadors who love people, thrive on conversation, and want a role where effort directly equals reward. Is This You? You’re naturally outgoing, confident, and comfortable striking up conversations with strangers. You know how to read a room, build trust quickly, and represent a premium brand with authenticity and pride. Whether you’re starting a career in sales, looking to grow your earnings with a flexible schedule, or searching for a high-paying part-time opportunity. This role is built to flex with your goals! Ready to represent a premium brand—and get paid for your personality? Apply today and build a flexible, high-reward future with Infinity Replacement by Marvin. Highlights of your role: • Represent Infinity Replacement by Marvin at retail locations, events, and trade shows, • Engage shoppers and introduce them to our premium window and door solutions, • Turn great conversations into qualified in-home consultation appointments Strong Pay, Real Earning Power • You’ll receive paid training and ongoing coaching, plus the opportunity to grow into long-term sales or leadership roles—or keep it as a high-paying side hustle. We also offer toll reimbursement and the chance to represent a premium, nationally recognized brand you can be proud of. You’re a good fit if you have (or if you can):, • 18 years of age or older, • Reliable transportation (you’ll travel to retail locations and events), • A smartphone, • Comfort standing and moving throughout your shift, • Ability to lift up to 40 lbs (display setup), • Confidence handling rejection—you know every “no” leads to a “yes” For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. Marvin is an equal opportunity employer: Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at ___. #infinity Compensation: Earn $25 – $35+/hr — guaranteed hourly pay of $22/hr plus weekly bonuses for every qualified lead

Job Overview: Infinity Replacement is Marvin’s direct-to-consumer solution for homeowners who want premium windows and doors without the hassle. We bring Marvin’s century-long legacy of craftsmanship straight to the customer through in-home consultations, professional installation, and industry-leading fiberglass products. We’re looking for Brand Ambassadors who love people, thrive on conversation, and want a role where effort directly equals reward. Is This You? You’re naturally outgoing, confident, and comfortable striking up conversations with strangers. You know how to read a room, build trust quickly, and represent a premium brand with authenticity and pride. Whether you’re starting a career in sales, looking to grow your earnings with a flexible schedule, or searching for a high-paying part-time opportunity. This role is built to flex with your goals! Ready to represent a premium brand—and get paid for your personality? Apply today and build a flexible, high-reward future with Infinity Replacement by Marvin. Highlights of your role: • Represent Infinity Replacement by Marvin at retail locations, events, and trade shows, • Engage shoppers and introduce them to our premium window and door solutions, • Turn great conversations into qualified in-home consultation appointments Strong Pay, Real Earning Power • You’ll receive paid training and ongoing coaching, plus the opportunity to grow into long-term sales or leadership roles—or keep it as a high-paying side hustle. We also offer toll reimbursement and the chance to represent a premium, nationally recognized brand you can be proud of. You’re a good fit if you have (or if you can):, • 18 years of age or older, • Reliable transportation (you’ll travel to retail locations and events), • A smartphone, • Comfort standing and moving throughout your shift, • Ability to lift up to 40 lbs (display setup), • Confidence handling rejection—you know every “no” leads to a “yes” For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. Marvin is an equal opportunity employer: Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at ___. #infinity Compensation: Earn $25 – $35+/hr — guaranteed hourly pay of $22/hr plus weekly bonuses for every qualified lead

Job Overview: Infinity Replacement is Marvin’s direct-to-consumer solution for homeowners who want premium windows and doors without the hassle. We bring Marvin’s century-long legacy of craftsmanship straight to the customer through in-home consultations, professional installation, and industry-leading fiberglass products. We’re looking for Brand Ambassadors who love people, thrive on conversation, and want a role where effort directly equals reward. Is This You? You’re naturally outgoing, confident, and comfortable striking up conversations with strangers. You know how to read a room, build trust quickly, and represent a premium brand with authenticity and pride. Whether you’re starting a career in sales, looking to grow your earnings with a flexible schedule, or searching for a high-paying part-time opportunity. This role is built to flex with your goals! Ready to represent a premium brand—and get paid for your personality? Apply today and build a flexible, high-reward future with Infinity Replacement by Marvin. Highlights of your role: • Represent Infinity Replacement by Marvin at retail locations, events, and trade shows, • Engage shoppers and introduce them to our premium window and door solutions, • Turn great conversations into qualified in-home consultation appointments Strong Pay, Real Earning Power • You’ll receive paid training and ongoing coaching, plus the opportunity to grow into long-term sales or leadership roles—or keep it as a high-paying side hustle. We also offer toll reimbursement and the chance to represent a premium, nationally recognized brand you can be proud of. You’re a good fit if you have (or if you can):, • 18 years of age or older, • Reliable transportation (you’ll travel to retail locations and events), • A smartphone, • Comfort standing and moving throughout your shift, • Ability to lift up to 40 lbs (display setup), • Confidence handling rejection—you know every “no” leads to a “yes” For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. Marvin is an equal opportunity employer: Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at ___. #infinity Compensation: Earn $25 – $35+/hr — guaranteed hourly pay of $22/hr plus weekly bonuses for every qualified lead

Job Overview: Infinity Replacement is Marvin’s direct-to-consumer solution for homeowners who want premium windows and doors without the hassle. We bring Marvin’s century-long legacy of craftsmanship straight to the customer through in-home consultations, professional installation, and industry-leading fiberglass products. We’re looking for Brand Ambassadors who love people, thrive on conversation, and want a role where effort directly equals reward. Is This You? You’re naturally outgoing, confident, and comfortable striking up conversations with strangers. You know how to read a room, build trust quickly, and represent a premium brand with authenticity and pride. Whether you’re starting a career in sales, looking to grow your earnings with a flexible schedule, or searching for a high-paying part-time opportunity. This role is built to flex with your goals! Ready to represent a premium brand—and get paid for your personality? Apply today and build a flexible, high-reward future with Infinity Replacement by Marvin. Highlights of your role: • Represent Infinity Replacement by Marvin at retail locations, events, and trade shows, • Engage shoppers and introduce them to our premium window and door solutions, • Turn great conversations into qualified in-home consultation appointments Strong Pay, Real Earning Power • You’ll receive paid training and ongoing coaching, plus the opportunity to grow into long-term sales or leadership roles—or keep it as a high-paying side hustle. We also offer toll reimbursement and the chance to represent a premium, nationally recognized brand you can be proud of. You’re a good fit if you have (or if you can):, • 18 years of age or older, • Reliable transportation (you’ll travel to retail locations and events), • A smartphone, • Comfort standing and moving throughout your shift, • Ability to lift up to 40 lbs (display setup), • Confidence handling rejection—you know every “no” leads to a “yes” For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. Marvin is an equal opportunity employer: Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at ___. #infinity Compensation: Earn $25 – $35+/hr — guaranteed hourly pay of $22/hr plus weekly bonuses for every qualified lead

Job Overview: Infinity Replacement is Marvin’s direct-to-consumer solution for homeowners who want premium windows and doors without the hassle. We bring Marvin’s century-long legacy of craftsmanship straight to the customer through in-home consultations, professional installation, and industry-leading fiberglass products. We’re looking for Brand Ambassadors who love people, thrive on conversation, and want a role where effort directly equals reward. Is This You? You’re naturally outgoing, confident, and comfortable striking up conversations with strangers. You know how to read a room, build trust quickly, and represent a premium brand with authenticity and pride. Whether you’re starting a career in sales, looking to grow your earnings with a flexible schedule, or searching for a high-paying part-time opportunity. This role is built to flex with your goals! Ready to represent a premium brand—and get paid for your personality? Apply today and build a flexible, high-reward future with Infinity Replacement by Marvin. Highlights of your role: • Represent Infinity Replacement by Marvin at retail locations, events, and trade shows, • Engage shoppers and introduce them to our premium window and door solutions, • Turn great conversations into qualified in-home consultation appointments Strong Pay, Real Earning Power • You’ll receive paid training and ongoing coaching, plus the opportunity to grow into long-term sales or leadership roles—or keep it as a high-paying side hustle. We also offer toll reimbursement and the chance to represent a premium, nationally recognized brand you can be proud of. You’re a good fit if you have (or if you can):, • 18 years of age or older, • Reliable transportation (you’ll travel to retail locations and events), • A smartphone, • Comfort standing and moving throughout your shift, • Ability to lift up to 40 lbs (display setup), • Confidence handling rejection—you know every “no” leads to a “yes” For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. Marvin is an equal opportunity employer: Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at ___. #infinity Compensation: Earn $25 – $35+/hr — guaranteed hourly pay of $22/hr plus weekly bonuses for every qualified lead

Job Overview: Infinity Replacement is Marvin’s direct-to-consumer solution for homeowners who want premium windows and doors without the hassle. We bring Marvin’s century-long legacy of craftsmanship straight to the customer through in-home consultations, professional installation, and industry-leading fiberglass products. We’re looking for Brand Ambassadors who love people, thrive on conversation, and want a role where effort directly equals reward. Is This You? You’re naturally outgoing, confident, and comfortable striking up conversations with strangers. You know how to read a room, build trust quickly, and represent a premium brand with authenticity and pride. Whether you’re starting a career in sales, looking to grow your earnings with a flexible schedule, or searching for a high-paying part-time opportunity. This role is built to flex with your goals! Ready to represent a premium brand—and get paid for your personality? Apply today and build a flexible, high-reward future with Infinity Replacement by Marvin. Highlights of your role: • Represent Infinity Replacement by Marvin at retail locations, events, and trade shows, • Engage shoppers and introduce them to our premium window and door solutions, • Turn great conversations into qualified in-home consultation appointments Strong Pay, Real Earning Power • You’ll receive paid training and ongoing coaching, plus the opportunity to grow into long-term sales or leadership roles—or keep it as a high-paying side hustle. We also offer toll reimbursement and the chance to represent a premium, nationally recognized brand you can be proud of. You’re a good fit if you have (or if you can):, • 18 years of age or older, • Reliable transportation (you’ll travel to retail locations and events), • A smartphone, • Comfort standing and moving throughout your shift, • Ability to lift up to 40 lbs (display setup), • Confidence handling rejection—you know every “no” leads to a “yes” For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. Marvin is an equal opportunity employer: Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at ___. #infinity Compensation: Earn $25 – $35+/hr — guaranteed hourly pay of $22/hr plus weekly bonuses for every qualified lead

Senior Vice President, Product Design Lead, Platform At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Vice President, Product Design Lead, Platform to join our Depository Receipts team. This role is located in New York, NY We are seeking a Product Design Lead to own and drive the design strategy for one of our core platforms. This role is suited for a highly experienced individual contributor who excels at designing complex systems, operates with a high degree of independence, and can bring clarity and coherence to ambiguous problem spaces. The Product Design Lead will be responsible for shaping end-to-end platform experiences, translating complex requirements into intuitive, scalable designs. While the platform operates in a regulated financial environment, success in this role depends less on prior domain expertise and more on the ability to rapidly learn, ask the right questions, and apply strong design principles to unfamiliar and complex problem domains. The ideal candidate will bring the following expertise: User-Centered Design at Platform Scale Lead design with a strong user-first perspective, grounding decisions in user needs, behaviors, and research insights. Balance usability, consistency, and flexibility to create platform experiences that support both expert users and evolving product needs. Ability to Learn and Navigate Complex Domains Demonstrate comfort working in highly complex, regulated environments without requiring prior subject-matter expertise. Quickly develop an understanding of new domains, such as depository receipts, by synthesizing information from product, engineering, and business partners, and translating that understanding into clear, user-focused design solutions. End-to-End Journey Thinking Map and analyze multi-step, cross-system user journeys involving clients, internal teams, and supporting systems. Identify friction, gaps, and opportunities to improve usability and coherence across the platform, and use journey artifacts to align teams on shared user needs and design intent. Interaction and UI Design for Complex Workflows Demonstrate strong craft in designing sophisticated web interfaces and workflows for complex systems. Create clear interaction models, information hierarchy, and navigation patterns that make intricate processes understandable and efficient. Use motion and micro-interactions thoughtfully to guide users and reduce cognitive load. Design-Led Collaboration and Influence Partner closely with product managers, engineers, and business stakeholders as a design expert. Clearly articulate design principles, user impact, and rationale behind design decisions, helping non-design partners understand trade-offs and align around user-centered solutions, without requiring them to be design experts themselves. Independence and Ownership Operate with minimal direction, driving design work from problem framing through execution. Proactively identify design opportunities, risks, and dependencies, and move work forward in ambiguous environments while maintaining alignment with broader platform goals. Design System Contribution Contribute to and help extend a global design system, ensuring consistency and reuse across the platform. Identify where new patterns are needed, document them clearly, and collaborate with other designers to support adoption and scalability. Complex Systems Thinking Apply systems thinking to connect workflows, data, and interactions across the platform. Distill complexity into coherent experiences while preserving the depth and control required by advanced users. Communication, Critique, and Storytelling Communicate design concepts clearly and confidently to diverse audiences. Use visual storytelling to explain how design decisions support usability, consistency, and long-term platform health. Participate in and lead design critiques that raise the quality of work across teams. Design Leadership Without Line Management Act as a senior design leader by setting a high bar for craft, rigor, and clarity. Provide informal mentorship and feedback to other designers, helping elevate design quality through example, critique, and collaboration rather than formal people management. Portfolio Requirements A portfolio is required and should demonstrate strong interaction design, systems thinking, and experience working in complex or ambiguous problem spaces. A Figma link with view access is acceptable. Experience Typically, a candidate at this level will have 10–12 years of experience designing digital products, including time spent on complex, enterprise, or regulated systems. Prior domain expertise is less important than demonstrated ability to learn new domains and apply strong design principles effectively At BNY, our culture speaks for itself, check out the latest BNY news at: Here’s a few of our recent awards: • America’s Most Innovative Companies, Fortune, 2025, • World’s Most Admired Companies, Fortune 2025, • “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $102,000 and $246,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

Vice President, Fixed Income and Equity Data Management Engineer - Full-Stack Engineer At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000 plus employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Vice President, Fixed Income and Equity Data Management Engineer- Full-Stack Engineer to join our BUY SIDE TRADING BUSINESS as part of CAPITAL MARKETS team. This role is open in Boston, MA and New York, NY. This is an exciting opportunity for an experienced engineer to manage and drive business expansion through an engineering lens. Working closely with a cross-asset desk as we design, architect, and build a state-of-the-art platform to empower extensive reporting capabilities, research, and real-time analytics, in support of our new global, multi-asset trading organization. In this role, you’ll make an impact in the following ways: • Partnering with product, quants, traders, and ops; translating requirements into robust data solutions., • Play a key role in the design and architecture of trading and market data structures, • Design and build a historical and real-time data management platform for a global, multi-asset trading organization., • Ensure data integrity through proper data quality and validation, • Support and work alongside a cross-functional engineering team on the latest technologies, • Drive with an AI first mind-set towards automation and code-refactoring, • Hands-on programming of well-designed, testable, secure, and efficient code., • Strong understanding of either Equities or Fixed Income trading workflows, • Solid understanding of market microstructure and OMS/EMS flows (FIX, order types, venue routing) to design practical normalization., • Strong understanding of database schemas and structures, • Strong in Python and SQL coding, • FIX protocol/messaging knowledge, • Demonstrates proficiency in the design, development, and implementation of data, reporting and database technologies and tools., • Broad experience with multi-platform development tools and toolkits, especially open-source software., • Experience in formal Software Development Lifecycle and Agile methodologies for projects and problem resolution., • Excellent oral and written communication skills., • Good organization skills to coordinate and lead projects., • Strong problem-solving skills with the ability to come up with innovative solutions., • Bachelor's degree in computer science, financial engineering, statistics or related discipline OR equivalent work experience is required. Here’s a few of our recent awards: • America’s Most Innovative Companies, Fortune, 2025, • World’s Most Admired Companies, Fortune 2025, • “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $80,000 and $200,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors. For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Distinguished AI Engineer Overview: At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent — along with our deep experience in machine learning — position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. In this role, you will: * Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. * Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc. * Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more. * Invent and introduce state-of-the-art LLM optimization techniques to improve the performance — scalability, cost, latency, throughput — of large scale production AI systems. * Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One. The Ideal Candidate: * You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good. * Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production. * You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven. * You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enable you to see and exploit optimization opportunities that others miss. * You are a resilient trail blazer who can forge new paths to achieve business goals when the route is unknown. Basic Qualifications: * Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 8 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies * At least 8 years of experience programming with Python, Go, Scala, or Java Preferred Qualifications: * 8 years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) * Experience architecting, designing, developing, integrating, delivering, and supporting complex AI systems * Demonstrated ability to lead and mentor multiple engineering teams and influence cross-functional stakeholders up to the VP level * Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, or Golang * Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost * Passion for staying abreast of the latest AI research and AI systems, and judiciously apply novel techniques in production * Excellent communication and presentation skills, with the ability to articulate complex AI concepts to peers Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $269,100 - $307,200 for Distinguished AI Engineer McLean, VA: $269,100 - $307,200 for Distinguished AI Engineer New York, NY: $293,600 - $335,100 for Distinguished AI Engineer Richmond, VA: $244,700 - $279,200 for Distinguished AI Engineer San Francisco, CA: $293,600 - $335,100 for Distinguished AI Engineer San Jose, CA: $293,600 - $335,100 for Distinguished AI Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

AG Consulting Engineering, PC (AG) a design, engineering and construction management firm headquartered in Manhattan, New York is looking for several Electrical Design Engineers to support a variety of infrastructure projects in New York City. Duration is long term. Employees at AG embrace ownership of each project, bringing quality, innovation, and integrity into each client relationship. The key to AG’s continued success is its commitment to developing and investing in our employees. Position: Electrical Design Engineer Location: New York City Projects: Variety of projects Responsibilities: The candidate’s experience should include a broad range of completed projects related specifically to the MEP consultancy field of electrical engineering. Project experience should include (at a minimum) service utility coordination, primary and secondary power distribution for Federal/State/City/Agencies, lighting, fire alarm, low voltage infrastructure, emergency power systems, UPS design, and coordination with city and state permitting agencies. The candidate will lead the electrical design in a variety of project types and will also be called upon to lead larger multi-disciplined teams as the project manager, interfacing directly with the client. Prepare technical reports/specifications. The position requires excellent verbal and written communication skills, with an emphasis on the ability to organize and present design information to our clients. Special consideration will be given to those candidates who have successfully demonstrated innovative design experience specifically related to sustainable, high performing buildings for public and private sector. Requirements Bachelor’s degree in electrical engineering Minimum five years’ experience designing electrical systems for the built environment. Proficient in AutoCAD and MicroStation or REVIT. A.G. Consulting Engineering, P.C. offers salary commensurate with experience, a comprehensive benefits package which includes medical, dental, disability, life insurance, 401K plan, tuition reimbursement, and more. A.G. Consulting Engineering, P.C. is an Equal Opportunity Employer. AG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law.

Senior Lead AI Engineer(MLX, Agentic AI, Gen AI platform Services) Overview: At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent — along with our deep experience in machine learning — position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. In this role, you will: * Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. * Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc. * Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more. * Invent and introduce state-of-the-art LLM optimization techniques to improve the performance — scalability, cost, latency, throughput — of large scale production AI systems. * Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One. The Ideal Candidate: * You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good. * Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production. * You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven. * You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enable you to see and exploit optimization opportunities that others miss. * You are a resilient trail blazer who can forge new paths to achieve business goals when the route is unknown. Basic Qualifications: * Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies * At least 6 years of experience programming with Python, Go, Scala, or Java Preferred Qualifications: * 7 years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) * Experience designing, developing, integrating, delivering, and supporting complex AI systems * Demonstrated ability to lead and mentor an engineering team and influence cross-functional stakeholders * Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, or Golang * Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost * Passion for staying abreast of the latest AI research and AI systems, and judiciously apply novel techniques in production * Excellent communication and presentation skills, with the ability to articulate complex AI concepts to peers Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $229,900 - $262,400 for Sr. Lead AI Engineer Cambridge, MA: $229,900 - $262,400 for Sr. Lead AI Engineer New York, NY: $250,800 - $286,200 for Sr. Lead AI Engineer San Francisco, CA: $250,800 - $286,200 for Sr. Lead AI Engineer San Jose, CA: $250,800 - $286,200 for Sr. Lead AI Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Overview We are seeking a Principal API Architect to join a cross functional Emerging Technologies team responsible for designing and exposing advanced 4G and 5G network functions, capabilities, and data streams to internal and external consumers. This role will lead the API architecture that enables developers, partners, and product teams to securely and efficiently leverage network intelligence and controls. As a senior technical leader, you will define API strategy, guide implementation across teams, and provide architectural and thought leadership in a highly collaborative environment spanning network engineering, cloud platforms, security, and product organizations. TeleWorld helps customers plan, design, manage, measure, and monetize opportunities throughout the network lifecycle and across every element of their network. Come join our Veteran-Friendly Team. The Company with Great Benefits and certified as "A Great Place to Work". Responsibilities Lead the architecture, design, and evolution of APIs that expose 4G/LTE and 5G network functions, capabilities, and realtime data streams to external services Design and govern NEF, SCEF, and CAMARA compliant APIs, ensuring alignment with 3GPP and GSMA standards Partner closely with network, platform, product, and security teams to translate complex telecom concepts into clean, developer friendly interfaces Define and enforce API standards for scalability, performance, security, versioning, and lifecycle management Drive API design decisions across REST, OpenAPI, GraphQL, gRPC, and event driven architectures Ensure APIs support high through put, low latency enterprise grade work loads with strong observability and resiliency Provide technical thought leadership and mentorship across a diverse, cross functional engineering organization Review designs and implementations to ensure consistency, quality, and best practice adoption Evaluate emerging technologies, standards, and industry initiatives to inform long term network exposure strategy Represent API architecture in internal forums and external partner discussions as a subject matter expert Qualifications Required Qualifications 10+ years of experience designing and building enterprisescale APIs and distributed systems Handson experience exposing 4G/LTE and 5G network functions, capabilities, and telemetry to external services Proven experience designing and implementing NEF, SCEF, and CAMARA APIs Experience working with multiple 5G core OEMs (e.g., Ericsson, Nokia, Samsung, or equivalent), including integration and abstraction across vendor platforms Extensive API development experience in one or more modern programming languages, such as: Java / Kotlin Go Python TypeScript / Node.js C++ (or equivalent, where applicable to network systems) Deep understanding of API security and access control mechanisms, including OAuth2, OpenID Connect, mTLS, JWTs, and rate limiting Strong architectural judgment with the ability to influence technical direction across teams and organizations Excellent communication skills, capable of explaining complex architecture decisions to both technical and business stakeholders Preferred Qualifications Strong knowledge of 3GPP standards related to network exposure and service enablement Experience with Aduna Experience with cloud‑native telco platforms, including Kubernetes, containers, and service meshes Background in telco cloud, NFV, SDN, or edge computing Experience designing APIs for developer ecosystems, including onboarding workflows, documentation, SDKs, and sandbox environments Prior experience in emerging or innovation focused engineering teams Leadership Expectations Act as a principallevel technical authority for API architecture and network exposure Influence cross‑organizational decisions without direct authority Mentor senior and midlevel engineers in API design, standards adoption, and architectural best practices Foster a culture of innovation, engineering excellence, and cross team collaboration Lead by example through clear architectural artifacts, design reviews, and technical decision making Join Our Veteran-Friendly Team: Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team. TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Immediate contract opportunity for Enterprise Vendor / Project Management Specialist with direct client in New York, NY. The resource is required to have the following professional and technical qualifications. Only the applicants who hold these qualifications will be shortlisted and contacted. Academic Qualifications: • University degree (Master’s degree or equivalent) in a business or technical field such as Vendor & Project Management, Business Administration, Engineering, Information Technology or a related field. • A first-level university degree in combination with qualifying experience is acceptable in lieu of the advanced university degree • Professional certifications in Vendor / Procurement Management (CIPS, CPSM, or equivalent) is required. • Professional certifications in Project Management (e.g. PRINCE2, PMP, MSP, or equivalent) is highly desirable. Experience: • At least five (5) years of Vendor and / or Project Management experience • At least three (3) of those years in a global financial management institution • Specific experience managing vendor risk and performance assessments, as well as managing contracts and sourcing initiatives. • Specific experience managing projects with a recognized project management methodology. • Experience designing reports and dashboards using modern business intelligence and reporting tools (preferably Microsoft Power BI) is highly desirable • Effective verbal and written communication skills • Strong time management and problem-solving / analytical skills • Experience with Third Party Risk Management tools and / or Project Management tools is desirable Language and other skills: • For this position, advanced English is required • Demonstrated ability to draft clear and structured written outputs, deliver coherent presentations, and participate effectively in professional discussions, adapting communication to diverse audiences. Compliance of the organization's Core Values: Professionalism • Demonstrates proven ability to coordinate complex, multi-stakeholder projects/vendors/contracts by ensuring that timelines, deliverables, and workflows are clearly defined, documented, and adhered to throughout the framework lifecycle. • Applies strong knowledge of project management and supply chain methodologies, including gathering requirements, documentation control, progress tracking, and structured stakeholder engagement. • Exercises sound analytical and problem-solving skills to support the design, enhancement, and implementation of systems of moderate complexity, with an understanding of front-office business processes. • Produces high-quality output under pressure while maintaining accuracy and attention to detail; remains calm and effective in stressful or time-sensitive situations. • Shows pride in work and achievements, demonstrates professional competence, and maintains a result-focused work ethic. Planning and Organizing • Reviews and assists managers in developing clear and achievable plans aligned with objectives and adapts priorities in response to operational needs. • Identifies and sequences activities, determines required resources, and ensures appropriate time allocation for each task. • Anticipates risks and constraints, develops contingency plans, and takes corrective actions to keep work on track. • Monitors progress against established plans, adjusts schedules when required, and ensures efficient and timely implementation of activities. Accountability • Takes ownership of assigned responsibilities and delivers outputs in accordance with established standards of quality, cost, and time. • Reviews documents adhere policies, procedures, governance requirements, and reporting standards. • Accepts responsibility for own actions and proactively addresses issues or delays by identifying solutions and communicating updates to stakeholders. The detailed responsibilities of the selected candidate are as follows: Enterprise Vendor Management Support • Review and finalize Standard Operating Procedure for vendor assessments, contract management, and related processes. • Enhance vendor management templates incl. adding an exit strategy clause and AI risk assessment category. • Maintain and update the SharePoint repository and Intranet page to centralize all relevant documents (incl. SOPs, templates, vendor / contract documentation, etc.) • Develop PowerBI dashboards to track vendor’s risk, issues, lessons learned, contract’s activities, and overall KPIs / KRIs for the function • Lead project to assess, select, implement a vendor management solution Enterprise Project Management Support • Ensure EPM governance compliance and documentation and tools are updated • Review, update, and develop Standard Operating Procedures (SOPs) as needed • Enhance SOPs and templates to strengthen in-take management, benefits realization, (including building a Benefits Register), project risk management (in coordination with Operational Risk Team) • Maintain and update the SharePoint repository and Intranet page to centralize all relevant documents (incl. SOPs, templates, project documentation, etc.) • Develop PowerBI dashboards to track project’s key decisions, benefits, risks, issues, lessons learned and overall KPIs / KRIs for the function • Lead project in assessing, selecting, and implementing a project management solution supported with checklists, operating procedures. • Define a glossary of tailored project / program management AI Copilot prompts Other duties • Provide meeting support, including scheduling, coordinating with stakeholders, facilitating discussions, tracking minutes / decisions / actions, and following up • Assist with the implementation and tracking of the budget, purchase orders, and invoice processing as relevant • Support the team with any other ad-hoc tasks, as required. TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.

Location: New York, NY—Hybrid (open to Remote) Employment Type: Full Time Min. Experience: 5-8 years The Mission Crooked Lane Books/Alcove Press is looking for an analytical, systems-focused Head of Content Strategy to lead and aggressively scale our commercial fiction acquisitions by 50%. As the bridge between the publishing house’s long-term growth objectives and the team’s day-to-day execution, you will master, improve, and own our entire high-velocity acquisitions pipeline from trend spotting and agent outreach to offers, negotiations, and final contracts. You will prioritize the performance of our 11+-person editorial team, by ensuring 100% alignment with our strategic buying criteria. You will have the autonomy to approve titles, while declining projects to ensure our list consists exclusively of high-demand titles. We are a flat organization that favors process and innovation over tradition. This role offers the heart and speed of independent publishing, leveraging the powerhouse sales and distribution of Penguin Random House. If you love to work on the books that readers love to read and believe that data-backed systems create the best possible path for a book’s success, come help us build the acquisitions framework that ensures our stories reach the widest possible audience. Essential responsibilities: Architect and own the end-to-end acquisitions pipeline, enforcing our acquisitions rubric and integrating systems to streamline and reduce repetitive tasks to make even more room for high-level discussion and judgment. Exercise authority to greenlight projects that meet our prescribed standards while declining projects that do not, protecting margins and ensuring our list consists exclusively of high-demand titles. Act as a performance coach and mentor to our 11+ editors, engineering a top-tier execution culture that motivates the team to routinely surpass their output goals. Relentlessly monitor trends and changes in the industry and conduct sales, marketplace, and reader research to identify emerging genres and hooks. Shape offers with a deep understanding of the market for literary works and book sales as well as profit and loss statements while overseeing the negotiations, directly or through editors, to close the best possible deals for all parties. Build and maintain a network of literary agents and authors to secure a consistent volume of top submissions. Champion titles at internal and external meetings, translating evidence-based logic into compelling commercial narratives for our sales partners. About you: Bachelor’s degree or higher 5-8 years of experience in an acquisitions and managerial role at a trade publishing house or high-growth media company with a proven track record of scaling commercial fiction lists and managing editorial teams Expert proficiency in Excel and pipeline management tools, with the demonstrated ability to translate sales tracks and P&Ls into high-margin acquisitions strategies A logical, systems-first thinker who thrives on process and SOP documentation to ensure consistent commercial results Experience leveraging technology to optimize operational throughput, removing friction and maximize the team’s capacity for high-level judgement. An established, high-conversion network of agents and authors capable of fueling a consistent, high-volume submission pipeline. Exceptional ability to identify and capitalize on emerging trends and hooks within books and adjacent entertainment sectors and conceive of high-profile projects Elite writing and presentation skills, with the ability to evangelize analytical logic into compelling commercial narratives that drive alignment from acquisitions through to sales and distribution partners. Ability to prioritize and manage accelerated workflows with a relentless attention to detail and a zero-ego approach to process improvement. Founded in 2014, Crooked Lane Books (crookedlanebooks.com) publishes the highest quality crime fiction, horror, and speculative titles. Founded in 2020, Alcove Press (alcovepress.com) is an imprint of Crooked Lane Books. It is dedicated to publishing reader-centric fiction across genres that embrace stories with new perspectives on our shared human experience. With our experienced team, data-driven approach, and innovative market strategies, Crooked Lane partners with each author to consistently excite, delight, and entertain the many devoted fans of genre fiction. Please apply by emailing

AG Consulting Engineering, PC (AG), a design, engineering, and construction management firm headquartered in New York is looking for an experienced Senior Mechanical Engineer. Employees at AG embrace ownership of each project, bringing quality, innovation, and integrity into each client relationship. employees. AG is a place where you can build an exceptional career and have a lasting impact on improving our infrastructure and environment. Position: Senior Mechanical Engineer Location: Manhattan Project: Mechanical Design Project (s) Role: As a Senior Mechanical Engineer, you will be involved in developing and managing design projects and collaborating with a team. Experience should include a broad range of completed projects related specifically to the MEP consultancy field of HVAC engineering. Project experience should include (at a minimum) design of central plant (cooling/heating) systems, design of air handling and hydraulics systems, specification writing, scheduling, and selecting major equipment, automatic temperature controls system design and specification, cooling/heating load calculations, and shop drawing review. Individual will lead the mechanical design efforts on a variety of project types and will also be called upon to lead larger multi-discipline teams as the project manager, interfacing directly with the client. Qualifications BS degree in Mechanical Engineering. 10+ years of experience designing HVAC systems for the built environment. Professional Engineer license is highly desirable. Minimum 3 years’ project management experience leading HVAC and/or MEP project teams. Strong oral and written communication skills in English, strong people skills, and the ability to clearly and effectively present information to clients, other staff, and management. Participate in client development and relations activities including meetings, conferences, and other industry events. Proficient in AutoCAD and MicroStation and/or REVIT. A. G. Consulting Engineering, P.C. offers salary commensurate with experience, a comprehensive benefits package which includes medical, dental, PTO days, holidays, disability insurance, life insurance, 401K plan, tuition reimbursement, and more. AG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law.

Senior Lead AI Engineer (LLM Gateway, FM Hosting) Overview: At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent — along with our deep experience in machine learning — position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. In this role, you will: * Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. * Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc. * Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more. * Invent and introduce state-of-the-art LLM optimization techniques to improve the performance — scalability, cost, latency, throughput — of large scale production AI systems. * Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One. The Ideal Candidate: * You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good. * Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production. * You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven. * You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enable you to see and exploit optimization opportunities that others miss. * You are a resilient trail blazer who can forge new paths to achieve business goals when the route is unknown. Basic Qualifications: * Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies * At least 6 years of experience programming with Python, Go, Scala, or Java Preferred Qualifications: * 7 years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) * Experience designing, developing, integrating, delivering, and supporting complex AI systems * Demonstrated ability to lead and mentor an engineering team and influence cross-functional stakeholders * Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, or Golang * Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost * Passion for staying abreast of the latest AI research and AI systems, and judiciously apply novel techniques in production * Excellent communication and presentation skills, with the ability to articulate complex AI concepts to peers Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $229,900 - $262,400 for Sr. Lead AI Engineer McLean, VA: $229,900 - $262,400 for Sr. Lead AI Engineer New York, NY: $250,800 - $286,200 for Sr. Lead AI Engineer San Jose, CA: $250,800 - $286,200 for Sr. Lead AI Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

JOB TITLE: TECH LEAD JOB LOCATION: REMOTE WAGE RANGE*: 75.00-80.00 PER HOUR JOB NUMBER: 26-00787 REQUIRED EXPERIENCE: 7–10+ years of experience in retail technology, with deep expertise in POS systems (Manhattan POS, Oracle Xstore, Client, Toshiba, or similar). Strong background in system integration, API design, data transformation, and middleware platforms. Hands‐on experience with payment processing, EMV certification, and retail transaction flows. Proven leadership in multi‐store retail rollouts, pilot deployments, and large‐scale technology transformations. Ability to lead cross‐functional technical teams in a consulting or matrixed environment. JOB DESCRIPTION The Technical Lead serves as the primary technical authority for the end‐to‐end implementation of a modern Point‐of‐Sale (POS) solution across a multi‐store retail environment. This role bridges architecture, engineering, integrations, data, and testing to ensure the POS platform is designed, built, and deployed to meet business, operational, and technical requirements. The Technical Lead partners closely with the Program Manager, Solution Architect, POS vendor, and client IT teams to drive technical delivery, resolve issues, and ensure the solution is stable, scalable, and ready for rollout. Own the technical direction for the POS implementation, ensuring alignment with enterprise architecture, security standards, and retail operational needs. Translate business and functional requirements into technical specifications, integration designs, and configuration approaches. Lead technical design sessions, solution walkthroughs, and architecture reviews with client and vendor teams. Ensure the POS solution integrates seamlessly with upstream and downstream systems (OMS, ERP, Inventory, Payments, Loyalty, Pricing, Tax, etc.). Integration & Development Oversight Oversee all integration development, including APIs, data flows, middleware, and real‐time event processing. Review and approve technical designs, mapping documents, and interface specifications. Guide development teams on coding standards, patterns, and best practices for retail systems. Ensure data transformation, validation, and error‐handling logic is robust and well‐documented. Environment, Configuration & Infrastructure Define environment strategy (DEV, QA, UAT, Pilot, Production) and ensure environments are properly configured and maintained. Oversee POS configuration, hardware setup, device management, and peripheral integration (scanners, printers, payment terminals). Partner with network and infrastructure teams to validate store readiness, connectivity, and performance. Testing & Quality Assurance Support SIT and UAT by ensuring test scenarios reflect real retail workflows and edge cases. Lead technical triage during defect cycles, driving root‐cause analysis and prioritizing fixes. Preferred Skills Experience with cloud‐based POS or unified commerce platforms. Familiarity with retail store operations, inventory management, and omnichannel workflows. Strong understanding of security, PCI compliance, and data privacy in retail environments. Excellent communication skills with the ability to simplify complex technical topics for business stakeholders. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities * While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

Vice President, Full-Stack Engineer At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Full-Stack Engineer to join our Wealth Service Platform team. This role is located in New York, NY. In this role, you’ll make an impact in the following ways: • Lead the design, development, and deployment of full stack applications aligned with business needs., • Collaborate with cross-functional teams including product, operations, and security to deliver innovative solutions., • Drive best practices in coding, testing, and deployment to ensure high-quality software delivery., • Mentor and guide junior developers, fostering a culture of continuous learning and improvement., • Participate in architectural decisions and contribute to technology strategy., • Participating in code reviews and assisting in debugging efforts., • Ensure applications meet security, compliance, and performance standards., • Manage project timelines and deliverables, coordinating with stakeholders to meet business objectives., • Continuously contributing directly to the success of project deliverables. To be successful in this role, we’re seeking the following:, • Bachelor’s degree in Computer Science, Engineering, or related field; advanced degree preferred., • 7-9 years of experience in full stack software development required, • Extensive experience in full stack development with proficiency in modern front-end frameworks (e.g., Angular, React, Vue) and back-end technologies (e.g., Java, Spring Framework, Oracle, SQL)., • Strong understanding of REST APIs, cloud platforms, and DevOps practices., • Proven leadership experience in software development projects within a financial services environment is a plus., • Excellent problem-solving, communication, and collaboration skills., • Ability to work effectively in a fast-paced, agile environment. At BNY, our culture speaks for itself, check out the latest BNY news at: ___ ___ Here’s a few of our recent awards:, • America’s Most Innovative Companies, Fortune, 2025, • World’s Most Admired Companies, Fortune 2025

Lead AI Engineer (AI Foundations, LLM Customization and Finetuning) Overview At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent — along with our deep experience in machine learning — position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. In this role, you will: * Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. * Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc. * Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more. * Invent and introduce state-of-the-art LLM optimization techniques to improve the performance — scalability, cost, latency, throughput — of large scale production AI systems. * Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One. The Ideal Candidate: * You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good. * Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production. * You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven. * You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enable you to see and exploit optimization opportunities that others miss. * You are a resilient trail blazer who can forge new paths to achieve business goals when the route is unknown. Basic Qualifications: * Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 2 years of experience developing AI and ML algorithms or technologies * At least 4 years of experience programming with Python, Go, Scala, or Java Preferred Qualifications: * 6 years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) * Experience designing, developing, delivering, and supporting AI services * Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, or Golang * Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost * Passion for staying abreast of the latest AI research and AI systems, and judiciously apply novel techniques in production Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $197,300 - $225,100 for Lead AI Engineer Cambridge, MA: $197,300 - $225,100 for Lead AI Engineer New York, NY: $215,200 - $245,600 for Lead AI Engineer San Jose, CA: $215,200 - $245,600 for Lead AI Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Project Manager, you will play a pivotal role for Retail Construction Projects Team and will be directly responsible for supporting the delivery of challenging Retail projects for a financial services client. You will be part of a team that believes in empowering every individual to thrive and building effective teams through collaboration, both locally and globally. Here at JLL, we prioritize innovative ways of working and provide ample opportunities for career growth and advancement. We support each other's wellbeing and champion inclusivity and belonging across teams. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What your day-to-day will look like: • Delivering projects: Successfully managing and leading projects from inception to completion, ensuring the highest quality delivery within agreed timelines and budgets., • Stakeholder management: Building strong relationships with clients, stakeholders, and team members, ensuring effective communication and collaboration throughout the project lifecycle., • Team leadership: Leading and motivating project teams, fostering a culture of collaboration and empowering individuals to achieve their best performance., • Project planning and monitoring: Developing comprehensive project plans, tracking progress, and proactively identifying and mitigating risks and issues., • Budget and cost management: Tracking project finances, ensuring adherence to budgetary constraints, and providing accurate cost forecasts., • Quality control: Implementing robust quality control measures to ensure project deliverables meet the highest standards and client expectations., • Continuous improvement: Identifying opportunities for process enhancements, implementing innovative project management practices, and driving continuous improvement initiatives. Required qualifications: • Bachelor's degree in Engineering, Architecture, Construction Management, or a related field., • Minimum of 4-6 years of experience in project management, preferably in the real estate or construction industry., • Proficiency in project management software, including Microsoft Projects and Bluebeam., • Strong knowledge of project management principles and best practices., • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders., • Proven ability to lead and motivate project teams, ensuring high levels of engagement and performance., • Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously., • Ability to travel for project-related meetings and site visits, as needed. Preferred qualifications: • Professional certification in project management (PMP), • Experience working in a global and matrixed organization., • Knowledge of industry-specific building codes, regulations, and sustainability standards., • Familiarity with digital tools and technologies in project management., • Advanced problem-solving and decision-making skills., • Ability to adapt quickly to changing priorities and work in a fast-paced environment., • Demonstrated commitment to ongoing professional development and learning. Join our team at JLL and be part of a company that takes pride in its collaborative culture, innovative mindset, and commitment to your career growth and wellbeing. Together, we can shape a brighter future for ourselves, our clients, and the world. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 115,000.00 – 125,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –New York, NY If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: * 401(k) plan with matching company contributions * Comprehensive Medical, Dental & Vision Care * Paid parental leave at 100% of salary * Paid Time Off and Company Holidays * Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our ___. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy ___. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ___. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our ___ page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our ___ which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Project Manager, Corporate Interiors – JLL As a Project Manager, you will play a pivotal role for the Northeast Regional Projects Team and will be directly responsible for supporting the delivery of challenging Corporate Interior projects for a financial services client. You will be part of a team that believes in empowering every individual to thrive and building effective teams through collaboration, both locally and globally while prioritizing innovative ways of working and providing ample opportunities for career growth and advancement. This role involves successfully managing and leading projects from inception to completion, ensuring the highest quality delivery within agreed timelines and budgets while building strong relationships with clients, stakeholders, and team members, ensuring effective communication and collaboration throughout the project lifecycle. • Successfully managing and leading projects from inception to completion, ensuring the highest quality delivery within agreed timelines and budgets, • Building strong relationships with clients, stakeholders, and team members, ensuring effective communication and collaboration throughout the project lifecycle, • Leading and motivating project teams, fostering a culture of collaboration and empowering individuals to achieve their best performance, • Developing comprehensive project plans, tracking progress, and proactively identifying and mitigating risks and issues, • Tracking project finances, ensuring adherence to budgetary constraints, and providing accurate cost forecasts, • Implementing robust quality control measures to ensure project deliverables meet the highest standards and client expectations, • Identifying opportunities for process enhancements, implementing innovative project management practices, and driving continuous improvement initiatives, • Supporting delivery of challenging Corporate Interior projects for financial services client, • Working within Northeast Regional Projects Team structure and collaborative culture, • Bachelor's degree in Engineering, Architecture, Construction Management, or a related field, • Minimum of 4-6 years of experience in project management, preferably in the real estate or construction industry, • Proficiency in project management software, including Microsoft Projects and Bluebeam, • Strong knowledge of project management principles and best practices, • Excellent communication and interpersonal skills, with ability to build and maintain relationships with diverse stakeholders, • Proven ability to lead and motivate project teams, ensuring high levels of engagement and performance, • Exceptional organizational skills and attention to detail, with ability to manage multiple projects simultaneously, • Ability to travel for project-related meetings and site visits, as needed, • Professional certification in project management (PMP), • Experience working in a global and matrixed organization, • Knowledge of industry-specific building codes, regulations, and sustainability standards, • Familiarity with digital tools and technologies in project management, • Advanced problem-solving and decision-making skills, • Ability to adapt quickly to changing priorities and work in a fast-paced environment, • Demonstrated commitment to ongoing professional development and learning, • Experience with Corporate Interior projects and financial services clients, • Understanding of Northeast Regional Projects Team operations, • Knowledge of continuous improvement methodologies and innovative project management practices Onsite This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 100,000.00 – 140,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –New York, NY If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: * 401(k) plan with matching company contributions * Comprehensive Medical, Dental & Vision Care * Paid parental leave at 100% of salary * Paid Time Off and Company Holidays * Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our ___. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy ___. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ___. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our ___ page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our ___ which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

$21 - $70/hourpayadobe illustratorai-powered design toolsvirtual training deliveryinstructional designwritten and verbal communicationorganizational skillstime managementadaptability to new technologieslearner assessment and feedbackteam collaborationAbout micro1micro1 connects domain experts to the development of frontier AI models. Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform. AI labs and enterprises use micro1 to train models and build reliable AI agents through advanced evaluations and reinforcement learning environments. Experts contribute directly to how AI systems learn, reason, and perform across domains like finance, healthcare, engineering, and more. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality contributions at scale.Our goal is to enable 1 billion people to do meaningful work by applying their expertise to AI. We’ve raised $40M+ in funding, and our AI recruiter has powered over 1 million AI-led interviews as our global network of experts grows into the human intelligence layer for AI. Job Title: Adobe Specialist (Illustrator) Job Type: Contractor Location: Remote Job Summary: Join our customer's dynamic team as an Adobe Specialist (Illustrator) Ai trainer, where your expertise will empower learners to master Illustrator with a focus on AI tools and techniques. You will deliver engaging, insightful training sessions while leveraging your passion for design and commitment to effective communication. This pivotal role is perfect for experts eager to make a significant impact in a forward-thinking environment. Key Responsibilities: • Design, develop, and deliver comprehensive training programs on Adobe Illustrator with emphasis on AI-powered features and workflows., • Lead interactive virtual training sessions, tailoring instruction to various skill levels and learning styles., • Create engaging training materials, tutorials, and documentation to support ongoing learner development., • Assess learners’ proficiency, provide constructive feedback, and adapt training methods for optimal results., • Stay updated with the latest Illustrator updates and AI advancements, integrating them into training content., • Collaborate with the customer's team to identify training needs and ensure alignment with organizational goals., • Foster a positive, inclusive, and motivating virtual learning environment. Required Skills and Qualifications: • Demonstrated expertise in Adobe Illustrator, with solid experience utilizing AI-driven features and tools., • Mid-level proficiency in Illustrator, capable of teaching both foundational and advanced concepts., • Exceptional written and verbal communication skills, prioritizing clear, empathetic, and impactful instruction., • Proven experience delivering online training or educational content in a professional setting., • Strong organizational and time management skills, with attention to detail in all training materials., • Ability to adapt to evolving technologies and incorporate them into teaching practices., • Collaborative mindset with a dedication to learner success and team partnership. Preferred Qualifications: • Prior experience as an AI trainer or in a similar educational role focused on creative software., • Certification in Adobe Illustrator or related fields., • Understanding of adult learning principles and instructional design best practices.

Job DescriptionBenefits: • 401(k), • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Vision insurance QUALITY MANAGER Transit Infrastructure | Design-Build New York City ABOUT THE PROJECT SRE Engineering, D.P.C. is a certified M/WBE and DBE construction management firm providing Quality Management services on a major transit design-build program in New York City. This is a high-profile, long-duration program involving advanced rail signaling systems in the boroughs of Brooklyn and Queens, with a multi-year contract term. SRE is seeking a senior Quality Manager to lead the quality program on behalf of the firm. POSITION SUMMARY The Quality Manager is a Key Personnel position responsible for leading and managing all aspects of the Quality Management Program on behalf of SRE Engineering throughout the design and construction phases of the project. This individual reports directly to SREs Principal/CEO and interfaces daily with the prime contractor, the transit authority, and the broader design-build team. KEY RESPONSIBILITIES Develop, implement, and maintain the project Quality Management Plan (QMP) in conformance with MTA requirements and contract specifications Oversee quality across both design and construction phases, including document control, submittals, RFIs, and design deliverable reviews Manage and lead a team of QC inspectors and discipline-specific quality engineers in the field Establish and enforce NCR (Non-Conformance Report) procedures; track corrective and preventive actions to closure Conduct and coordinate internal quality audits; facilitate MTA and owner quality audits Review and approve Inspection and Test Plans (ITPs) for all major work activities Ensure CBTC-specific testing, verification, and commissioning activities meet quality standards and documentation requirements Coordinate closely with the Design Manager, Construction Manager, and Safety Manager to integrate quality requirements into daily operations Prepare and submit regular Quality Reports to the owner and prime contractor Maintain full quality records and documentation in compliance with contract requirements Serve as the primary point of contact for all quality-related matters with the transit authority and prime contractor REQUIRED QUALIFICATIONS Education & Experience Bachelors degree in Civil, Electrical, Mechanical Engineering, Construction Management, or related field Minimum 10 years of progressive experience in quality management or QA/QC on major infrastructure or transit projects Minimum 5 years in a Quality Manager or QA/QC Program Lead role Prior experience on MTA, NYCT, or other major transit authority projects strongly required Direct experience with design-build project delivery preferred Technical Knowledge Demonstrated understanding of CBTC, rail signal systems, or transit electrical/mechanical systems strongly preferred Familiarity with MTA Capital Construction quality standards and procedures Working knowledge of ISO 9001 quality management systems Proficiency in construction document control systems and project management software Certifications (Preferred) Certified Quality Manager (CQM) ASQ or equivalent CCM (Certified Construction Manager) CMAA OSHA 30 Construction WHAT WE OFFER Strong Employee Benefits Opportunity to lead quality on one of the most significant active transit modernization programs in New York City Direct access to firm leadership and principal engagement throughout the project Competitive compensation commensurate with experience Collaborative, mission-driven team environment at a certified M/WBE firm with a strong institutional reputation in NYC infrastructure HOW TO APPLY Qualified candidates should submit a resume and brief cover letter outlining relevant transit and quality management experience to this job posting.

Job DescriptionRestaurant: Burger Fi Salary: $80,000 - $85,000 + Quarterly Bonuses Benefits: Medical, Dental, Vision, Life, STD, LTD. Matching 401K. Paid time off: Vacation, Personal days, Sick days. Yearly shoes credit.Restaurant and Managing Experience required. Position Summary: • Ensures responsibility for daily opening and closings, including protocols and accurate documentation, • Ensure a high level of customer service for all guests, • Execute all MCA Operating Procedures and ensure that they are adhered to by all employees, • Participation and contribution to management meetings, • Lead and ensure pre-shift/post-shift meetings and communication to staff, • Ensure that all subordinate management duties and assignments are performed according with MCA protocols and completed in a timely manner, • Ensure that all deliveries are recorded and reconciled with original purchase orders, • Ensure organization and freshness of stock, and oversee replacements as needed, • Ensure level of inventory per MCA standards and freshness, while adhering to budget, • Complete and accurately place all required orders for the operation while monitoring weekly spending amounts so that they are in line with weekly targets/budgets, • Ensure that an end of night report is completed to ensure correct recording of all transactions, • Ensure that all cash items are balanced and accounted for daily, • Ensure cash handling of register, deposits and safe funds, • Identify strategies that lead to increased revenue, and lead and execute employee training and implementation, • Ensure all transactions and voids are processed correctly, • Ensure all cash payments are received, recorded and a receipt is provided to the customer, • Ensure all locations are kept to a high level of cleanliness at all times, • Ensure that all waste, store transfers, promotional stock, and breakages are documented, • Ensure hiring the highest quality-staff; ensure orientation, training, development, and performance management, • Ensure adequate staffing for busy periods, and management / supervisory assistance as needed, • Maintain weekly staff schedule ensuring fair distribution of hours to all staff, using the most cost-effective staffing, and adhering to staffing budget, • Ensure that all staff is punctual and dressed in the correct uniform., • Develop managers/assistants to address staff training, development and discipline, using MCA company standards and procedures, • Ensure the recording of any injuries/illnesses/accidents that occur, no matter how minor, using correct accident reporting procedures, • Ensure that menu / new product briefings are carried out regularly with all employees, • Work closely, and communicate with the Director of Operations to always ensure a smooth operation, • Coach, mentor, and develop the management skills of assistants and supervisors. Document performance issues as needed, • Ensure all work is carried out in compliance with Health & Safety regulations, • Ensuring all management and staff are engaged in their work, and problems are dealt with in a humane, consistent, and professional manner, • Oversee and ensure customer service per MCA/Brand standards, • Deal with complaints from customers in an efficient and courteous manner, • Deal with inquiries from customers in a courteous/professional manner, • Address Mystery Shopper Reports in a prompt and effective manner, • Associate degree or equivalent in Hospitality, Business or Culinary Arts, • Minimum 3 years management experience, preferably full-service restaurants, • Knowledge of P&L an asset, • Working experience in operations budgeting and forecasting, • Knowledge of marketing techniques and impact on business results, • Experience in guest relations, negotiations, and complaint handling, • Experience in menu development and engineering, • Excellent verbal and written communication skills, • Commitment to service of customers, staff, co-workers, and management, • Demonstrated leadership ability; ability to lead by example, • High integrity and honesty, • High Work Ethic, passion, and commitment, • Ability to work full time hours to manage the operation, including weekdays, weekends, and holidays, • Demonstrated coaching and development skills, • Ability to train and delegate, • Follow through and dependability, • Adherence and modeling of all MCA policies and procedures, • Knowledge and commitment to safety and food sanitation, • Health Department approved Food Handler Manager Certification Powered by JazzHR DT6aRB8Kzn

The Beekman The Hotel Manager has overall responsibility for the daily operations of multiple Rooms Division departments within the hotel. This is a developmental position for individuals to gain experience and develop demonstrated competency in all facets of hotel management including Sales and Marketing, Finance, Employee Development and ownership relations. The Hotel Manager is responsible for directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff and insures department’s goals and hotel budgets are being met. Incumbent must utilize available resources to provide excellent guest satisfaction. The Hotel Manager will meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained. The Hotel Manager works with the General Manager to uphold Hyatt’s unique corporate culture, product and Thompson brand standards. Qualifications Directing Team Members • Review and approve staff schedules taking into consideration expected guest arrivals and departures, occupancy levels, area demands, holiday activities, guest service needs and budgetary guidelines., • Constantly maintain effective training programs ensuring personnel are highly productive., • Ensure that team members have proper appearance and are following all hotel procedures., • Ensure that all employees have the tools necessary to fulfill job expectations and guest needs., • In absence of General Manager, will be responsible for overall operation of the hotel and empowered to make all necessary decisions and actions., • Assume the role of liaison between all departments within the hotel and third-party operators, • Coach and develop the Director of Rooms towards achieving exceptional guest service, Hotel cleanliness and employee satisfaction results. Guest Services • Ensure all guest issues, complaints and requests are proactively and resolved in a manner highly satisfactory to both the guest and the hotel., • Manage responses to 3rd party internet sites such as TripAdvisor, Booking.com…etc., and maintain/enhance the hotel online reputation – all reviews must be responded within 48 hours., • Evaluate and monitor hotel service and product quality and to ensure that systems are implemented that provide for quality at the highest levels., • Ensure that all guests experience a “sense of arrival” and are properly “fare welled.” Support the Rooms Director on trainings aligned with established company benchmarks (HYSAT). Financial Management • Analyze profit and loss statements and cost projection variances., • Constantly monitor expenses in labor, materials and third party agreements to align with budgetary goals and be in direct correlation with occupancy., • Assist all departments with their financial performance. Work with department managers and mentor them to successfully complete their monthly P&L goals., • Assist in the preparation of the annual budget by providing labor, operations and expense costs., • Properly document Employee Development/Payroll transactions as directed for processing by Home Office., • Audit accounting and credit procedures to assure adherence to policy. Facility Management • Conduct a weekly walkthrough of all public spaces and a reasonable representation of guest rooms with Director of Housekeeping and Director of Engineering/Chief Engineer maintaining proper documentation of action items and completion dates. In addition, daily walkthrough to insure proper appearance and safety standards in all public areas., • Ultimately responsible for maintaining the physical assets by being accountable for the Preventive Maintenance Program with the Director of Engineering and Director of Rooms., • Physically inspect all accommodations scheduled for VIP arrivals. Guide and mentor managers to control procurement of materials as determined by Annual Budget and as modified by actual business levels. Safety and Security • Must be fully knowledgeable of and be able to lead any hotel Security or Safety effort up to and including complete evacuation of hotel (fire, earthquake, city-wide emergency)., • Lead in the investigation and resolution of any reported suspicious and/or hazardous conditions with Director of Security. Represent hotel and assist with needs of any government officials or officers., • Foster an environment of clean and safe working conditions., • Attend and where appropriate, lead Property Safety Committee., • Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization., • Promotes organization in industry, manufacturing or trade associations. Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation. • Demonstrated ability to manage operations to ensure Thompson’s unique level of personal customer service. Also detail oriented, organized, efficient and safety minded. Must be committed to high quality standards for production and service, a great team player, customer-service focused and have the ability to effectively manage staff to maintain a high level of morale and productivity., • Bachelor’s degree in Business Management, Hotel Management or other four year or professional degree or equivalent hospitality experience., • Proven experience in directing and motivating a team. Must have a minimum of three years varied management experience in the hotel/resort industry and previous union experience., • Read, write, and verbally communicate effectively and professionally with guests, vendors and across the organization. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism., • Strong skills with yield management, cost controls and the ability to analyze a Profit and Loss Statement. Must have strong working knowledge of accounting systems, Property Management Systems and other business applications. Familiar with OSHA, local Department of Health regulations and relevant current laws governing handling of hazardous substances., • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardizations and resources exist. Must be able to communicate problem resolution in a positive and diplomatic manner to both guests and employees., • Previous proven experience with Employee Development including recruitment, coaching and counseling, performance management, separations, worker’s compensation issues and separation of employment (and where applicable, prior experience working with a Collective Bargaining Agreement)., • Presents oneself with impeccable grooming and appearance standards. Dress compliments individual style in a professional manner., • Forbes standards knowledge preferably with extensive experience in Forbes rated hotels.

Job DescriptionJob Title: Quality Manager - Food Manufacturing About the Role: We are seeking a dedicated and experienced Quality Manager to join our team in the food manufacturing sector. The ideal candidate will be responsible for ensuring that our products meet the highest standards of quality and safety. You will lead quality assurance initiatives and drive continuous improvement across all production processes. Key Responsibilities: • Develop, implement, and maintain quality assurance protocols and procedures specific to food manufacturing., • Oversee the quality control processes to ensure compliance with industry standards and food safety regulations., • Collaborate with cross-functional teams to identify and resolve quality issues., • Conduct regular audits and inspections to ensure adherence to quality standards and regulatory requirements., • Analyze data and reports to identify areas for improvement and implement corrective actions., • Lead and mentor the quality assurance team to achieve departmental goals., • Liaise with suppliers and vendors to ensure quality standards are met throughout the supply chain. Qualifications: • Bachelor's degree in Food Science, Quality Management, Engineering, or a related field., • Proven experience as a Quality Manager or similar role in the food manufacturing industry., • Strong knowledge of quality assurance methodologies and food safety standards (e.g., HACCP, ISO 22000)., • Excellent analytical and problem-solving skills., • Strong leadership and communication abilities., • Experience with quality management software and tools., • Certification in quality management or food safety (e.g., Six Sigma, CQE)., • Familiarity with regulatory requirements relevant to the food industry.

Food and Beverage Manager • New York, NY, USA, • Full-time, • Job-Category: Food & Beverage, • Job Type: Permanent Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description The Food and Beverage Manager is responsible to administer the successful planning, organization, and coordination of all food and beverage activities, while providing exceptional 5-diamond service. Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals. The Food and Beverage Manager will lead a service team of colleagues to a common goal for the guest, colleague, owner and brand awareness. Compensation: $82,000.00 - $85,000 Annual Salary Plus bonus Responsibilities • Floor presence during shift, greeting and interacting with guests, • Perform daily inspection for readiness according to standards, • Responsibility for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering, • Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards, • Responsible for maintaining the highest standards of service and ambiance, • Supervision of tabletop presentation for meal service., • Supervise and direct service, • Handle guest complaints in the most diplomatic manner, • Ensure food quality and 100% customer satisfaction, • Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing), • Maintaining inventory of equipment, linen and other supplies, • Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions, • Monitoring and controlling Micros system in appliance to guest checks and hotel reports, • Monitor speed of service and exercise quality control for both food and beverage, • Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals, • Increase knowledge of the industry trends, • Maintain safety by adhering to stated safety policies and handle guest and employee accidents, • Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met, • Relay any outlet maintenance needs to the Engineering Department by work order program, • Keep storerooms in a state of readiness, cleanliness and tidiness, • Promote and maintain good employee relations between service kitchen and dining room, • Lead efforts in recruiting, interviewing, and hiring team members; conducts performance appraisals, take disciplinary action, motivate and train, • Wine list development, • Responsible overall for the delivery of wine service, • Progressive and ongoing staff education, • Working along with the culinary team, by pairing and suggesting wines that will best complement each particular food menu item, • Working on the floor as sommelier assisting in service and elevating our service performance while in direct contact with the restaurant patrons, • Ethical duty to work with the taste preference and budget parameters of the patron, • A college degree is preferred, • Freestanding restaurant experience necessary or luxury hotel experience a plus, • Strong food/wine and liquor knowledge, • Excellent customer service skills, • Clear concise written and verbal communication skills in English, second language is an asset, • Must be proficient in Microsoft Office, namely Word and Excel, • Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail, • Ability to meet deadlines, work under pressure and work independently, • Ability to deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse angry situations and collect accurate information in order to resolve conflicts, • Ability to handle multiple tasks, • Strong leadership skills and the ability to motivate people, • Complete knowledge of P.O.S system, • Ability to calculate/analyze data, • Basic business math and accounting skills, • Attention to detail and strong sense of urgency, • The ability to think ‘out of the box’ and see the big picture, • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, desire to provide exceptional customer service and ability to improve the bottom line

Job Overview: Earn While You Learn. Build a Six‑Figure Sales Career. Guaranteed Training Pay: $2,000 Biweekly for Your First 8 Weeks Are you a confident, people‑first sales professional who thrives on meaningful conversations and real results? Do you enjoy helping homeowners transform their spaces—and seeing the impact of your work every day? At Infinity Replacement, we bring the legacy of Marvin directly to homeowners through a premium, consultative, in‑home experience. Our direct‑to‑consumer model allows you to focus on what you do best: building trust, solving problems, and delivering exceptional results. The Opportunity As an In‑Home Design Consultant, you’ll meet with pre‑qualified homeowners who are actively looking to replace windows or doors. You’ll guide them through product selection, design options, and the decision‑making process—helping them invest confidently in their home. If you’re motivated by strong earning potential, autonomy, and purpose‑driven work, this role offers a clear path to long‑term success. Highlights of your role: • Represent Infinity Replacement by Marvin with professionalism and integrity, • Attend scheduled, pre‑qualified in‑home appointments, • Lead homeowners through our consultative sales process, • Create customized proposals and complete contracts, • Build lasting relationships that drive referrals and repeat business Compensation & Perks • $100K+ earning potential; top consultants average $200K+, • Commission credited at time of order (no waiting for installation), • Guaranteed training pay: $2,000 biweekly for your first 8 weeks, • Monthly car allowance (average $550), • Mileage reimbursement, • Company‑provided phone, laptop, or iPad, • Monthly and annual bonus opportunities We Invest in You From day one, you’ll receive comprehensive paid training in: • Product knowledge, • Consultative selling, • In‑home design solutions, • Tools and systems for long‑term success You’re a good fit if you have (or if you can):, • Enjoy helping people and solving real problems, • Are motivated by performance‑based earnings, • Build rapport easily and communicate with confidence, • Want a career—not just a job, • Outside sales experience is a plus—but not required, • CRM or digital pricing experience helpful, not required We also want to make sure you have:, • Valid driver’s license with an acceptable accident and moving violation motor vehicle record., • Flexibility for appointments with our customers, • Strong written and verbal communication skills For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, a 401(k) retirement savings match and more! Some of our unique and most popular benefits include: • $300 annual wellbeing account to spend on what helps you feel happy + healthy, • Annual profit sharing – recognizing everyone’s contribution to Marvin’s success, • Giving at Marvin – participate in organized volunteer opportunities, • Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships Apply today and start building a flexible, fulfilling future with Infinity Replacement, backed by the strength and legacy of Marvin. Marvin is an equal opportunity employer: Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at ___. #infinity Compensation: Potential Earnings of up to $250,000+

Job Overview: Earn While You Learn. Build a Six‑Figure Sales Career. Guaranteed Training Pay: $2,000 Biweekly for Your First 8 Weeks Are you a confident, people‑first sales professional who thrives on meaningful conversations and real results? Do you enjoy helping homeowners transform their spaces—and seeing the impact of your work every day? At Infinity Replacement, we bring the legacy of Marvin directly to homeowners through a premium, consultative, in‑home experience. Our direct‑to‑consumer model allows you to focus on what you do best: building trust, solving problems, and delivering exceptional results. The Opportunity As an In‑Home Design Consultant, you’ll meet with pre‑qualified homeowners who are actively looking to replace windows or doors. You’ll guide them through product selection, design options, and the decision‑making process—helping them invest confidently in their home. If you’re motivated by strong earning potential, autonomy, and purpose‑driven work, this role offers a clear path to long‑term success. Highlights of your role: • Represent Infinity Replacement by Marvin with professionalism and integrity, • Attend scheduled, pre‑qualified in‑home appointments, • Lead homeowners through our consultative sales process, • Create customized proposals and complete contracts, • Build lasting relationships that drive referrals and repeat business Compensation & Perks • $100K+ earning potential; top consultants average $200K+, • Commission credited at time of order (no waiting for installation), • Guaranteed training pay: $2,000 biweekly for your first 8 weeks, • Monthly car allowance (average $550), • Mileage reimbursement, • Company‑provided phone, laptop, or iPad, • Monthly and annual bonus opportunities We Invest in You From day one, you’ll receive comprehensive paid training in: • Product knowledge, • Consultative selling, • In‑home design solutions, • Tools and systems for long‑term success You’re a good fit if you have (or if you can):, • Enjoy helping people and solving real problems, • Are motivated by performance‑based earnings, • Build rapport easily and communicate with confidence, • Want a career—not just a job, • Outside sales experience is a plus—but not required, • CRM or digital pricing experience helpful, not required We also want to make sure you have:, • Valid driver’s license with an acceptable accident and moving violation motor vehicle record., • Flexibility for appointments with our customers, • Strong written and verbal communication skills For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, a 401(k) retirement savings match and more! Some of our unique and most popular benefits include: • $300 annual wellbeing account to spend on what helps you feel happy + healthy, • Annual profit sharing – recognizing everyone’s contribution to Marvin’s success, • Giving at Marvin – participate in organized volunteer opportunities, • Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships Apply today and start building a flexible, fulfilling future with Infinity Replacement, backed by the strength and legacy of Marvin. Marvin is an equal opportunity employer: Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at ___. #infinity Compensation: Potential Earnings of up to $250,000+

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Senior Project Manager at JLL, you will be an energetic self-motivated individual joining a progressive Financial Services Account where you'll be expected to manage multiple projects at one time in various phases of development and meet or exceed established goals including speed to market, data quality, and budget. Your primary focus will be on the specific needs of the project, client, vendors, contractors, and other stakeholders while also being required to support Team and Client initiatives for process improvement and personal career development. The selected candidate will also be required to track project financials and schedule reported status regularly while providing professional planning and hands-on management/oversight for multiple Projects including security, signage, decommission, ADA, ATM, Major Renovations, and Tenant Improvement project types. • Provide professional planning and hands-on management/oversight for multiple Projects including security, signage, decommission, ADA, ATM, Major Renovations, and Tenant Improvement project types, • Manage multiple projects at various phases and in various locations from project identification through design, planning, client approval, permit issuance, construction, and financial closeout, • Demonstrate full accountability for end-to-end management of projects, • Lead project teams consisting of architects, design engineers, general and specialty contractors, property management, operating engineers, real estate brokers, environmental consultants, client Project Management Organization, client security, and client technology teams, • Provide weekly project activity updates to Team Lead and/or Regional Manager for Project Schedule, Budget, and Risk and provide activity updates into Client's Project Management web-based tools, • Develop risk management plans and lead teams through established work authorization processes to ensure no impacts or incidents within critical environments or equipment, • Apply top tier project management skills during client interactions to decipher client needs and develop project goals and scope of work, • Oversee and prepare accurate project documentation for all phases of construction including project charter, due diligence reports, budgets, schedules, meeting minutes, financial funding requests, status reports, punch lists, and special reports on-time and in accordance with pre-established formats, • Bachelor's degree required; engineering, architecture, construction management, or related field is preferred, • Minimum seven years of project management experience in all aspects of design and construction, • Strong basis of knowledge in project scope development, budgeting, scheduling, risk management, and contract negotiations is required, • Proficient with the use of Microsoft Office Suite, project scheduling software, and web-based tools, • Ability to manage multiple projects at various phases and in various locations simultaneously, • Demonstrated full accountability for end-to-end project management, • Strong communication and leadership skills with ability to lead cross-functional project teams, • Understanding of construction processes and project documentation requirements, • Architecture, Engineering, or Project Management certification, • LEED Accreditation, • Experience with Financial Services, • Project Management experience in Financial Services Tenant Upfit and Retail Banking, • Understanding of security, signage, decommission, ADA, and ATM project requirements, • Experience with vendor management and compliance oversight, • Knowledge of work authorization processes in critical environments, • Understanding of financial closeout processes and project documentation reviews, • Experience with client Project Management web-based tools and reporting systems This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 139,000.00 – 183,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –New York, NY If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: * 401(k) plan with matching company contributions * Comprehensive Medical, Dental & Vision Care * Paid parental leave at 100% of salary * Paid Time Off and Company Holidays * Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our ___. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy ___. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ___. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our ___ page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our ___ which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Job DescriptionIndustry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology. So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you! We are seeking a Customer Success Engineering (CSE) Manager to lead, grow, and enable a high-performing CSE organization. This leader will oversee delivery execution, customer outcomes, capacity planning, and operational excellence — while driving adoption, value realization, retention, and strategic impact across enterprise accounts. The CSE Manager will set the bar for solution advising excellence, evolving a proactive methodology where engineers leverage insights, anticipate risks, reduce escalations, and accelerate customer success. This role blends people leadership, delivery oversight, enablement strategy, and cross-functional partnership.What You'll OwnTeam & People Leadership • Manage, mentor, and develop a team of CSEs — improving technical depth, advising skills, and business understanding., • Build a culture of proactivity, ownership, continuous improvement, outcome focus, and customer value creation., • Ensure CSEs demonstrate core IC competencies: solution advising, implementation, enablement, reporting/AI insight usage, and proactive risk identification., • Run structured coaching, 1:1s, shadow programs, learning paths, and development planning., • Lead hiring, capability leveling, career pathing, and talent calibration., • Drive the hiring and development of a new CSE team in 2026 — building foundational capabilities, onboarding structure, and the operating rhythm for a growing organization.Delivery & Execution Management, • Oversee customer engagements focused on configuration, implementation, enablement, optimization, and ongoing impact delivery., • Maintain visibility into assignment timelines, capacity, blockers, and outcomes., • Ensure best practices in solution design, build, rollout, testing, and production readiness., • Validate that CSEs understand customer business cases and translate them into high-impact WalkMe solutions., • Engage directly with customers — particularly for critical, strategic, or high-risk engagements — to ensure the right plan, approach, and solution has been delivered., • Guide CSEs in delivering workshops, training sessions, office hours, and ongoing learning programs that accelerate adoption and maturity.Customer Value, Adoption & Retention, • Drive CSAT, feature utilization, time-to-value, expansion influence, and renewal outcomes., • Ensure the team monitors usage signals, reports, workflows, and AI insights to identify risks early., • Support escalations for complex or strategic accounts while coaching IC ownership and self-resolution., • Promote a value-focused advising approach rather than task-focused execution.Operational Excellence & Methodology Ownership, • Build and scale playbooks, documentation, frameworks, and delivery patterns for repeatable success., • Reinforce proactive work methodology — structured communication, early risk flagging, mitigation planning., • Optimize tooling, reporting, assignment intake, forecasting, and utilization workflows., • Collaborate with CSM, TAs, Sales, Support, and Product to strengthen cross-functional alignment and execution., • Translate field learnings into product feedback, feature requests, and usability improvement recommendations.Enablement & Scaling Content, • Create and expand knowledge assets: guides, workflows, documentation, best-practice standards., • Support customer and internal enablement programs such as training, workshops, and learning series., • Define skill frameworks, expectations, and development tracks for CSE professional growth.What You Need to SucceedQualifications, • 5+ years in customer-facing technical roles (CSE, Solutions Engineer, Technical Advisor, PS/Enablement roles, etc.), • 2+ years of people management or leadership experience preferred., • Strong technical understanding of SaaS/web technologies (HTML/CSS/JS), integrations, and data workflows., • Ability to understand business needs and translate them into effective WalkMe solutions., • Skilled in report interpretation and AI insight usage to drive decisions and actions., • Excellent communication and stakeholder management across business and technical teams., • Strong organizational skills with ability to manage multiple workstreams and priorities., • Passion for coaching talent, improving operational maturity, and driving measurable outcomes.Nice to Have, • Experience with WalkMe or digital adoption platforms., • Familiarity with SAP, enterprise integration patterns, IDP/SSO configuration, extensions/snippet deployment., • Background in customer enablement, advisory programs, or technical training., • Experience scaling self-serve maturity and knowledge resources.Success in the role, • CSE team delivers consistently and with high quality across strategic work., • Customer adoption grows through proactive insights, advising maturity, and business alignment., • Escalations decrease as risks are identified and mitigated early., • Playbooks, documentation, and repeatable delivery assets reduce variability and accelerate execution., • CSEs operate with proactive rhythm — leveraging data/AI signals to drive outcomes rather than respond to issues.

Job Description Solution Director: Martech Location: East Coast (NY/NJ, Atlanta, Charlotte, or South Florida) Who We Are AND Digital is a tech company dedicated to accelerating digital delivery and closing the digital skills gap. Since 2014, we have supported organisations in building better digital products and stronger digital teams. We believe our work should always create a remarkable impact for our clients. Through our regional offices, known as ‘Clubs,’ we build strong relationships with our partners, ensuring they are prioritised by teams located nearby. This unique model has driven success for both our clients and ourselves, reflected in our remarkable organic growth since 2014. Today, we are over 1,300 people strong, with Clubs across the UK, Europe, and the USA—and plans for global expansion in the coming years. Join us and help fulfil our mission to close the world’s digital skills gap. Solution Director – Martech As a Technical Solution Director within our central Practice Area, you will play a pivotal role in shaping and driving the growth of AND Digital’s Martech Solutions business. Reporting directly to the US President, you’ll define and execute our go-to-market strategy, build strong ecosystem partnerships, and guide solution delivery through AND’s unique club model. Acting as a senior advisor to clients, you will design and lead the delivery of transformative enterprise-grade Martech solutions, leveraging deep expertise across Adobe, Braze, Dynamic Yield, AWS, Snowflake, and other platforms. As part of a rapidly scaling US operation—growing over 400% year-over-year—you’ll collaborate with global powerhouses and C-Suite leaders across industries such as Financial Services, Travel, Retail, and beyond. In addition to driving client success, you’ll help shape AND Digital’s AI enabled Martech capability across North America, fostering technical excellence and growing internal capability to meet the expanding demand for intelligent data-driven transformation. What You’ll Do 1. Engage with clients • Act as a trusted advisor to C-suite stakeholders (CMO/CDO/CTO)., • Build relationships that uncover client challenges and opportunities., • Show the art of the possible in Martech, connecting innovation to measurable outcomes. 2. Shape solutions • Translate complex business needs into compelling, value-driven Martech solutions., • Guide teams to deliver against vision and ensure robust, outcome-focused delivery., • Support business case development and pre-sales. 3. Technical & Delivery Oversight • Client-facing Martech architecture, technology-agnostic solutioning (AWS, Google, Microsoft) and technical delivery oversight - The gate keeper for all things Martech., • Oversee architecture quality and delivery outcomes across multiple engagements., • Ensure projects align to measurable client KPIs and business results. 4. Drive growth • Identify, qualify, and shape new opportunities across AND., • Partner with Client Teams to develop deals, coach others, and influence outcomes., • Collaborate closely with partners (e.g. Dynamic Yield, AWS) to co-sell and co-market solutions., • Help define go-to-market strategy and reusable accelerators for Martech offerings., • Represent AND Digital’s AI capability in the market externally, contributing to proposals, events, and industry forums., • Achieve a leveraged revenue impact target of around $2.5m+. 5. Lead our propositions and Practice IP • Own and evolve AND’s Martech proposition, partnerships, and thought leadership., • Be a visible leader in the Martech community—driving consistency, quality, and innovation., • Develop training and mentoring to grow internal capability. 6. Lead and inspire • Provide senior oversight, coaching, and technical challenge across engagements., • Champion excellence and act as a role model for proactive, positive leadership., • Mentor AI and data engineers across the US and nearshore teams., • Shape the foundation of AND Digital’s AI practice in the US., • Contribute to US recruitment, onboarding, and capability growth across Martech, AI, Data and Platform Engineering, as well as more broadly. Key Evaluation Criteria • Minimum 4+ years in recent leadership roles within Matech OR a hands-on, senior client facing individual who is looking for a step up., • Balances deep technical fluency with strong client-facing and commercial ability., • Demonstrated experience embedding AI into client martech products., • Has worked with hyperscale clientele and/or consultancies., • Led Design and development of Loyalty and Personalization Programs, • Proven success in consulting or digital delivery environments, ideally bridging product and services., • Comfortable in fast-paced, outcome-based commercial models (fixed-price and outcome-driven)., • Experienced in coaching, scaling, and enabling teams across multiple geographies., • 10 to 15 years in technology or consulting, with 6+ years in Martech delivery., • Proven record of leading enterprise AI or data programs for Fortune 1000 or mid-market clients., • Strong technical background in AWS, Snowflake, and other modern data platforms., • For example, able to lead solution architecture and delivery across AWS AI technologies - including Bedrock, SageMaker, and Connect, whilst maintaining a technology-agnostic approach when required., • Strong commercial and stakeholder management skills., • Excellent communication and storytelling ability - credible with both engineers and executives., • Must reside on the East Coast (NY/NJ, Atlanta, or South Florida). Why join AND Digital? We have three core values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving. By joining AND, we’ll provide: • Opportunities to work on projects with big clients and produce meaningful work that makes a genuine difference to people’s lives., • A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery., • The benefits of having a small company feel through being part of an autonomous Club, while being able to take in the benefits of a larger organisation., • A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self. At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application. We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.

Job Description Dealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships. You will be responsible for driving retention, growth, and customer satisfaction, and for building scalable processes and success metrics that help the Customer Success function scale. This is a people-leadership role for someone who is customer-obsessed, product-focused, and energized by coaching others, improving team performance, and partnering cross-functionally to deliver customer value. What You'll DoPeople leadership, and team development • Manage, coach, and develop a team of Customer Success Managers—setting clear expectations, driving performance, and building a high-feedback culture., • Support hiring, onboarding, and enablement to grow a high-performing Customer Success team., • Create team operating rhythms (1:1s, performance reviews, pipeline/account reviews, best-practice sharing) to increase effectiveness and consistency.Own retention, growth, and customer outcomes, • Ensure the retention, growth, and satisfaction of a portfolio of customer accounts; support CSMs in executing strong account plans and renewal motions., • Partner with customers to build a customer journey that helps them reach business goals and realize measurable value from Dealpath., • Identify risks early, lead escalation management when needed, and drive resolution plans to protect renewals and customer trust.Partner with Implementation and deliver onboarding excellence, • Collaborate with Implementation during onboarding to understand each customer's success criteria and system configuration, and ensure a smooth transition to Customer Success., • Build and improve onboarding programs for enterprise and strategic accounts, including new-hire enablement for customer teams.Training, support, and customer enablement, • Oversee the production and delivery of web-based and in-person training programs for customers to drive adoption and workflow mastery., • Support the team in handling customer inquiries via phone and email, ensuring high-quality responses and consistent follow-through.Cross-functional collaboration and scaling the function, • Work cross-functionally with Sales, Marketing, and Product to relay customer feedback, develop case studies, and resolve product escalations., • Lead the development of Customer Success processes, playbooks, and success metrics to accelerate scaling and improve predictability.Required Qualifications, • Bachelor's degree or higher., • 6–9 years of experience in customer success, account management, consulting, and/or commercial real estate-related roles, with experience managing enterprise relationships., • 2+ years of people management experience (or strong team-lead experience with clear coaching and performance ownership)., • Strong written and verbal communication skills, including comfort presenting to senior executive audiences., • Demonstrated ability to manage ambiguity, problem-solve, and drive outcomes in a fast-paced environment., • close attention to detail and accuracy; strong proficiency in Excel / Google Sheets., • Ability to effectively partner and collaborate with technical and non-technical colleagues., • Experience with software renewals, strategic upsell processes, and conflict resolution, • Experience servicing commercial real estate firms, asset managers, private equity, private credit, or investment managers; commercial real estate background. Nice to Have, • Experience building and scaling a commercial Customer Success program, • Medical, dental, and vision insurance., • Health Savings Account (HSA) & Flexible Spending Account (FSA) options., • 401(k) retirement plan., • Paid Parental Leave., • Flexible Time Off (FTO) policy., • Commuter benefits program., • Monthly wellness reimbursement to support physical and mental well-being., • Hybrid Work Policy., • Base salary: $138,000–$148,000. Eligible for variable incentive compensation with a target incentive equal to 20% of OTE. OTE range: $172,500–$185,000. This position is also eligible for Dealpath's equity plan., • Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer. Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, AEW, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022) This role goes beyond people management — we're seeking a true fertility benefits expert who can take ownership of complex financial and insurance escalations. You will serve as a key subject matter expert on fertility-related billing issues, out-of-network claims, insurance coordination, and member financial tracking, driving timely and equitable solutions for our members, employers, and payer partners. You'll play a pivotal role in shaping team culture and building scalable processes that ensure we continue delivering high-quality, empathetic care to members on their family-building journeys. We're looking for someone who is ready to roll up their sleeves, solve problems alongside their team, and inspire high performance through compassionate leadership. The Member Services team supports members seven days a week; therefore, occasional weekend coverage is expected. This position is Monday through Friday, 9:00 AM–5:00 PM EST, with occasional weekend coverage as needed As a Manager, Member Benefit Services at Maven, you will: • Be the ultimate people manager. Conduct regular one-on-ones, performance reviews, and development planning to promote employee growth and high-impact performance across a team of Member Services Associates and Senior Associates., • Act as the primary escalation point for member issues and complex fertility-related financial and billing issues, driving problems to resolution while managing communication with key stakeholders., • Learn the ins and outs of Maven's business and the day-to-day Member Benefit Services team responsibilities, diving in to directly master our various communication channels and reimbursement processes., • Lead by example to ensure a culture focused on empathetic care, ensuring that the needs of our members are met in an exceptional manner., • Directly answer member inquiries on inbound/outbound calls and Zendesk messages in times of high volume or during staffing gaps., • Use your continuous improvement mindset to define and iterate on processes, making positive enhancements to drive efficiency, value, and accountability toward KPIs., • Ensure team performance metrics are met; including but not limited to: productivity, response time, NPS, and CSAT., • Report on MBS team metrics, KPIs, OKRs, to the director of MBS as well as cross functionally., • Facilitate the team's alignment with broader organizational objectives and effectively lead through change., • Review, maintain, and create MBS team SOPs, workflows, and communications to the team to ensure understanding and alignment on MBS team processes., • Collaborate cross-functionally with our Care Delivery/Advocacy, Support, Operations, Product, Data, Provider Operations, Payment, Engineering, and Client Success teams., • Coordinate new hire training and take an active role in the success of new employees during onboarding and training., • 5–7 years of experience in Customer Service Operations, including team leadership roles, • 3+ years of experience managing teams of 10+ in a service/support environment, • 2+ years of direct experience resolving complex fertility financial and benefits billing issues, including coordination with payers and employer-sponsored benefit plans., • 1–3 years of experience in managed healthcare, insurance, or employer benefits., • Strong track record of mentoring and coaching team member, • Flexibility and experience managing in fast-paced, high-growth environments., • Experience managing inbound and outbound call support, email or app-based written support., • Track record of driving improvement with impactful and measurable results., • Demonstrated ability to analyze performance metrics to identify trends, root causes, and improvement opportunities; uses data-driven insights to proactively solve problems and drive operational excellence., • A strong sense of empathy applied to direct reports, members, and cross functional business partners., • Savvy business judgment and the ability to support data-driven, results-oriented decision-making., • Experience in motivating a team to achieve KPIs, drive efficiency, and managing change., • Experience working in a fast-paced startup environment., • Experience in Zendesk is a plus., • Prior experience managing payments., • Bachelor's degree or equivalent experience., • Verbal and written fluency in Spanish. This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidates in: AZ, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, UT, VA, VT, WA, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: . For general and additional inquiries, please contact us at .

Company Description Consolidated Hudson Electric is a reliable provider of professional electrical services, specializing in high-quality solutions for residential, and commercial clients. Committed to safety, efficiency, and excellent service, our team takes pride in addressing the diverse needs of our clients. Based in Dobbs Ferry, NY, we aim to build lasting relationships through expert craftsmanship and exceptional customer service. Our approach focuses on delivering innovative electrical solutions tailored to each project. Role Description This is a full-time, on-site Lead Electrician role located in Dobbs Ferry, NY. As a Lead Electrician, you will oversee and execute electrical installation, repair, and maintenance tasks. Day-to-day responsibilities include client meetings and walk throughs to draw a clear scope of work, and build an estimate while onsite with the client using the company service software, troubleshooting electrical systems, managing electrical projects, supervising team members, ensuring safety compliance, and collaborating with clients to meet project specifications. Additionally, the Lead Electrician will ensure adherence to industry standards and assist in maintaining quality assurance across all projects. Qualifications . Strong customer service qualities and personality.... • Strong knowledge and experience in Electrical Work and general Electricity, • Expertise in Maintenance & Repair and system troubleshooting, • Familiarity with Electrical Engineering concepts, calculations, and applications, • Solid understanding of electrical safety codes, standards, and best practices, • Proven ability to lead and mentor a team of electricians, • Effective communication skills for client interactions and team coordination, • Current electrician’s license or certification (required), • High school diploma or equivalent; additional technical training or certifications are a plus, • Experience in residential, commercial, and industrial electrical projects preferred

Quality Manager (NY, P.E.) Location: Manhattan/ Queens NY Employment Type: Full-Time Why Join AEIS? At AEIS, we do more than inspect — we build confidence in the world around us. Our work supports infrastructure, innovation, and the future of our communities. We value craftsmanship, teamwork, and continuous improvement, and we invest in the people who share those values. Here, your career is a path — not a position. AEIS professionals grow into QA Leads, Technical Specialists, and Project Leaders who shape the future of construction quality. 👉 Learn more: Training & Growth That Matters AEIS operates a full in-house NDT & Technical Training Program covering MT, UT, Hardness testing, and more. Whether you’re building new skills or enhancing your expertise, you’ll find hands-on support, mentorship, and real career mobility. Position Overview — Construction Quality Manager Quality Manager: The Quality Manager is responsible for developing and implementing the Quality Plan and for the management and oversight of all Quality issues. Certification in Quality Management from the American Society for Quality (ASQ) or the American Society of Civil Engineers, or other demonstrated relevant experience. Demonstrated experience in quality management activities is required. What You’ll Do Quality Oversight & Compliance • Develop and implement Quality Plans per DOT and agency-specific protocols, • Monitor site QA/QC activities including inspection, materials testing, and corrective actions, • Prepare inspection reports, progress logs, audit checklists, and quality documentation, • Ensure contractor submittals and quality procedures meet approval requirements, • Supervise QA/QC staff across field inspection and testing disciplines, • Coordinate with client reps, construction managers, and AEIS engineers, • Represent AEIS in progress meetings and quality briefings What We're Looking For Must Haves • Bachelor’s degree in civil engineering, Construction Management, or a related field., • Professional certification in Quality Management from the American Society for Quality (ASQ) or the American Society of Civil Engineers, or other certifications e.g. ISO 9001, Six Sigma (preferred) Bonus Points • Minimum of 10 years of experience in construction quality management or a related role., • Proven experience in managing quality control on large-scale construction projects., • Experience working on MTA projects. Salary Range: $60-70/hr. This range is based on national market data and may vary widely by experience and location. Benefits • 401(k) with company contribution, • Health, Dental & Vision Insurance, • Paid Time Off (PTO), • Family Leave, • Professional development & certification support, • Employee referral bonuses, • Parking and transit benefits, • Tuition reimbursement, • Company sponsored discounts (Verizon), • Cross-training & internal mentorship opportunities

Job Description Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site) About the Company Equal Access is partnering with a well-established, fast-growing technology company transforming operations within the hospitality and property management space. The organization supports large-scale short-term rental and boutique hospitality portfolios through a modern platform focused on smart automation, operational efficiency, and elevated guest experiences. Backed by strong investment and operating with a highly innovative, AI-driven culture, the company is currently rebuilding its core technology stack from the ground up, making this an exciting opportunity to join during a pivotal stage of growth and product evolution. About the Role The Customer Success Manager will be highly organized, customer-focused onboarding professional to guide new customers from contract through successful platform launch. This role is ideal for someone who thrives in fast-paced startup environments, enjoys simplifying complex workflows for customers, and actively leverages AI tools to improve efficiency, communication, and onboarding processes. You’ll play a key role in shaping the customer experience while helping build a scalable onboarding engine alongside a rapidly growing, AI-driven technology team. Key Responsibilities • Own onboarding from contract → go-live for new customers, • Lead onboarding calls: kickoff, configuration, training, and launch, • Build deep product expertise and guide customers through best practices, • Create onboarding project plans, checklists, and customer task timelines using AI-assisted tools to keep every engagement moving without manual overhead, • Capture detailed customer insights and surface them as structured, actionable feedback for the Engineering team using Claude and our internal tooling to synthesize patterns across accounts, not just anecdotes, • Partner with the Customer Success & Solutions Lead to iterate on onboarding processes, playbooks, and documentation, • Develop onboarding content (guides, videos, templates) faster and at higher quality by building with AI, not around it, • Monitor health signals and proactively remove blockers, • Thrive in fast-moving, high-growth environments where you build while doing, • Enjoy speaking with customers and can make complex concepts simple, • Organized, detail-oriented, and comfortable managing multiple customers at once, • Learn products quickly, especially technical workflows, • Reach for AI tools first you use Claude, Notion AI, or similar to draft, summarize, and systematize before doing anything manually, • Communicate clearly, directly, and proactively with customers and teammates, • 1–3 years in SaaS onboarding, customer success, account management, consulting, or similar role, • Experience running customer meetings and guiding customers through technical setup, • Familiarity with CRM/CS systems (HubSpot, Intercom, Notion, Zendesk, etc.), • Comfortable using AI tools (Claude, ChatGPT, or similar) in your daily workflow for drafting communications, building documentation, summarizing calls, or automating repetitive tasks, • Bonus: you've used no-code or light-code tools (Zapier, n8n, etc.) to automate something in a past role, • Bonus: experience at a startup, • Customers complete onboarding on time and clearly understand how to use the product, • Onboarding time-to-value decreases through your improvements including improvements you built with AI, • You and the CS Lead build the onboarding engine together, turning it into a repeatable, scalable motion, • Customers finish onboarding excited, confident, and positioned for long-term success, • On-Target Earnings (OTE): $130,000 - $140,000, • Competitive base salary + uncapped commission, • Equity Ownership, • 401k match, • Health insurance EqualAccess partners with best-in-class organizations and supports candidates beyond placement. Every professional we place receives 3 months of post-hire coaching and career support, ensuring long-term success and growth

Job DescriptionCustomer Support Manager New York City, NY | Hybrid (3 days/week in office) | Full-Time About Us CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the waste and recycling industry. Our customers are hard-working, no-frills operators running complex businesses with limited tools. We're here to change that. With $50M raised and the backing of top-tier investors, we serve over 150 customers who rely on CurbWaste's all-in-one solution to power their operations. But we're just getting started. Our ambition is to become the system of record for the waste industry and support the people who keep our cities running. At CurbWaste, we hold a high bar. We believe in trust, ownership, and a relentless focus on delivering value. We challenge each other to grow every day and live by values that shape how we show up: • Serve our customers, serve our industry, • Be infinitely curious, • Resourcefulness over resources, • Win as a team, learn as a team This is a true people manager and operator role. You've built support functions before—you've designed tiered models, written the SOPs, stood up the escalation frameworks, and developed reps into higher-tier contributors. You know how to operate independently, set the strategy, and execute against it without needing leadership in the weeds with you. You're equally comfortable owning a critical escalation personally as you are coaching a rep through their first hard customer call. Success is measured by the team's ability to deliver fast, high-quality support without requiring direct manager involvement—while continuously improving processes, tooling, and customer outcomes. Requirements What You'll DoTeam Leadership & Development • Manage, coach, and develop a team of support representatives through regular 1:1s, performance reviews, and career development planning, • Set clear team goals and KPIs (CSAT, first response time, resolution time, escalation rate) and hold the team accountable, • Build structured onboarding and ongoing training programs that ramp new hires to full readiness within 30 days and continuously deepen product and industry knowledge, • Develop team members into higher-level contributors, measurable through certification rates and reduced escalation volume over time, • Foster a high-performance, customer-first culture grounded in accountability, ownership, and continuous improvementSupport Operations & Process, • Define and implement a tiered support model (Tier 1 / Tier 2) with clear ownership, responsibilities, and escalation paths, • Build and maintain playbooks and SOPs that enable the team to independently resolve 80%+ of inbound issues at Tier 1, • Establish clear criteria for ticket classification, escalation, and resolution expectations, • Continuously refine workflows to improve efficiency, consistency, and qualityCustomer Experience & Escalation Management, • Set and uphold a white-glove standard for all customer interactions—urgency, clarity, and professionalism, • Own escalations and complex cases, serving as the final point of coordination before involving Head of CX, Product or Engineering, • Establish and enforce a standardized escalation framework including SLAs, communication expectations, and ownership across business hours and after-hours, • Own and manage the out-of-service-hours coverage plan, including rotation design, on-call ownership, escalation paths, and ensuring consistent customer experience outside standard hours, • Partner with customers during critical moments (post go-live issues, billing concerns, operational disruptions) to ensure successful outcomes, • Serve as a front-line point of contact for SMB accounts without a named CXM, partnering with the broader CX team to ensure these customers receive a consistent, high-quality experience, • Stay connected to the customer experience through ticket reviews and trend analysis while minimizing direct ticket ownership as the team scalesAI, Automation & Tooling, • Identify high-volume, repetitive tasks and drive automation through AI and tooling with the goal of measurably reducing manual ticket volume quarter over quarter, • Train and optimize AI agents (e.g., Intercom) to deflect Tier 1 inquiries with clear deflection rate targets and quality thresholds, and build AI-assisted workflows such as auto-triage, suggested responses, and proactive status updates, • Continuously evaluate and implement new tools and technologies to improve support scalability and response speedPerformance Visibility & Analytics, • Build and maintain real-time dashboards tracking key metrics (response time, resolution time, escalation rate, deflection rate), • Enable full visibility into team performance without requiring direct involvement in individual tickets, • Monitor trends and proactively adjust staffing, workflows, and processes to meet demand, • Drive accountability through data—owning weekly and monthly performance reporting against defined SLAs and surfacing corrective actions when targets are missedInsights & Cross-Functional Collaboration, • Aggregate and analyze tickets to identify recurring issues, failure patterns, and systemic gaps, • Translate support trends into clear, actionable insights for Product and Engineering with business and operational context, • Drive root-cause resolution by partnering with Product and Engineering through to shipped fixes, tracking reduction in repeat ticket volume for resolved issues, • Build and maintain a self-service knowledge base, continuously updated based on product changes and common support trends, • Collaborate with Implementation, Customer Experience, and Sales to ensure seamless handoffs and lifecycle supportWhat You'll Need, • 5–8 years in customer support, with 2–3+ years directly managing a support team, • Proven track record of building or materially scaling a support function; you've designed tiered models, written SOPs, and stood up escalation frameworks from scratch, not inherited and maintained them, • Experience at a B2B SaaS company; vertical SaaS or industry-specific software strongly preferred, • Proven ability to operate independently, you've built and run support systems without a playbook handed to you, and you know how to prioritize and execute when leadership isn't in the weeds with you, • Demonstrated track record of developing support reps into higher-tier contributors with specific examples of reps you've upleveled to grow into leads, • Comfort owning escalations and after-hours critical incidents personally, not just delegating, • Experience designing and managing out-of-service-hours coverage plans; on-call rotations, escalation paths, and after-hours SLAs, • High standards for customer experience with a natural gravitation toward white-glove service, • Analytical mindset with the ability to aggregate trends across large ticket volumes, identify root causes, and communicate findings with business context, • Strong written and verbal communication skills; you can de-escalate a frustrated customer and coach a junior rep in the same afternoon, • Data-driven with comfort in dashboards and using metrics to drive team performance and cross-functional decisions, • Hands-on experience implementing AI or automation in a support context, you can speak to measurable deflection or efficiency gains you've personally driven, • Experience with support platforms like Zendesk, Intercom, Freshdesk, or similarNice to Have, • Background in waste management, logistics, field service, or municipal services, • Experience with tools like Aircall or Fathom, • Experience writing internal playbooks, SOPs, or help center documentation at scale Benefits Compensation $115,000 - 125,000 annually, based on experience. Salary ranges reflect our commitment to competitive, transparent pay. What We Offer This is not just a job. It's an opportunity to make a real impact in a critical industry. • Join a high-performing, mission-driven team transforming a critical industry, • Competitive salary, flexible time off, and ample opportunities for learning and development, • Company-paid medical, dental, and vision coverage, plus 401k At CurbWaste, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

About Lincoln Electric Products Co. Inc. At Lincoln Electric Products, we design and manufacture custom low-voltage electrical distribution equipment, supporting critical infrastructure across multiple industries. Our capabilities include: • Panelboards up to 2000A, • Switchboards up to 8000A, • Generator connection solutions, • Custom-engineered power distribution systems We are a family-owned company with over 75 years of history, focused on quality, growth, and long-term partnerships. The Opportunity We are hiring an Assembly Manager to lead execution on our production floor across: • Switchboard assembly, • Panelboard assembly, • Wiring and electrical builds, • EV infrastructure assembly This role is focused on execution and performance, working in close partnership with our Master Scheduler to ensure production plans translate into real results. Compensation • $110,000 – $145,000 base salary, • Performance-based bonus tied to operational KPIs What You’ll Own • Execution of production schedules and on-time delivery, • Leadership of assembly teams and shop floor operations, • Real-time management of constraints, labor, and bottlenecks, • Cross-functional coordination with engineering, supply chain, and project management, • Continuous improvement across production, • Quality, safety, and performance standards What Makes You a Fit You are a hands-on manufacturing leader, not just a planner. • You have direct switchgear manufacturing experience, • You understand how to run a production floor, • You can execute — not just plan, • You hold teams accountable while building respect, • You thrive in a fast-paced, on-site environment Why Join Us • Direct visibility to leadership (reporting to COO), • Opportunity to make immediate impact, • Stable, growing family-owned business, • Environment focused on continuous improvement and accountability

Job DescriptionCustomer Success Manager Remote (U.S.) | Preference for East Coast Time Zone Direct Hire / Permanent PlacementHireNow Staffing is actively recruiting a seasoned, highly skilled Customer Success Manager on behalf of a valued client partner in the wholesale trade infrastructure startup sector. HireNow Staffing is acting as a direct placement partner for this Customer Success Manager opportunity.We are seeking a strategic, hands-on post-sales professional who can manage a high-value account portfolio, drive adoption, uncover expansion opportunities, and guide customers through operational and technical workflows. This role requires strong business acumen, consultative communication, and the ability to support customers using ERP-connected systems in complex operating environments.HireNow Disqualifier: Candidates with jumpy or unstable resumes will not be accepted or interviewed. We are prioritizing professionals with consistent tenure, progressive growth, and measurable customer impact.Key Responsibilities • Own a portfolio of approximately 70–100 customer accounts, driving retention, usage growth, payment volume, and expansion opportunities, • Conduct deep discovery sessions to understand customer workflows, operational pain points, and strategic goals, • Lead executive conversations with CFOs, Controllers, Operations leaders, and finance stakeholders through QBRs and ongoing engagement, • Drive adoption of platform capabilities such as automation tools, payment workflows, collections features, and credit-related solutions, • Monitor account health metrics and proactively build action plans to mitigate churn or underutilization risk, • Partner with Product teams to convert customer feedback into actionable enhancements and roadmap insights, • Collaborate cross-functionally with Sales, Implementation, Support, and Product teams to ensure successful outcomes, • Use AI tools, automation workflows, and data insights to improve internal efficiency and customer experience, • Identify expansion opportunities through consultative account planning and workflow optimization Required Qualifications (Highly Important), • 3–5+ years of experience in Customer Success, Account Management, Solutions Engineering, or strategic post-sales roles within a technically complex SaaS environment, • Experience supporting ERP-integrated software or operational systems such as SAP S/4HANA, NetSuite, Workday, or similar platforms, • Proven experience working with non-technical customers in industries such as distribution, wholesale, food service, logistics, hospitality, or blue-collar operations, • Strong executive communication skills with experience leading business reviews and stakeholder conversations, • Ability to explain technical workflows and product capabilities clearly to non-technical audiences, • Discovery-oriented mindset with strong problem-solving and consultative instincts, • Ability to manage a high-volume portfolio while maintaining service quality and growth focus, • Stable employment history with clear progression; candidates with jumpy resumes will not be considered Preferred Qualifications (Strongly Valued), • Experience at Series A–C startups or as an early post-sales hire building customer success processes, • Background in fintech, payments, accounts receivable, automation, or workflow software, • Hospitality, restaurant, food & beverage, or supply chain industry background, • Experience driving product adoption and expansion revenue beyond renewals, • Familiarity with AI tools and automation platforms for workflow efficiency, • Solutions Engineering experience blended with commercial customer ownership, • Strong analytical skills with ability to use account data to prioritize actions HireNow Disqualifiers, • Renewal-heavy CSM backgrounds where 50%+ of role was limited to renewals, • Unable to explain technical concepts clearly to customers, • Multiple consecutive job stints under two years without clear rationale, • No ERP-related software or operational systems exposure, • Base Salary: $96,000 – $128,000, • On-Target Earnings: $120,000 – $160,000+ (flexibility for exceptional candidates), • Additional Compensation: Meaningful equity + full benefits package, • Work Location: Fully Remote (U.S.) | Preference for East Coast Time Zone

Job Description Who We Are Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600+ employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world's most premium platforms. Taking a creative science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Now 20+ years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Who We Hire Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn't stop to ask what's next, because they're already building it. Mission The Publisher Partnerships Manager exists to protect and grow revenue for Kargo's most valuable publisher relationships. This role owns the day-to-day health of a portfolio of premium digital media partners — monitoring performance, solving technical issues, and delivering the kind of consultative service that makes Kargo indispensable. When this role is firing, publishers are hitting their revenue goals, churn risk is low, and Kargo is the partner they call first. This is a hybrid role requiring onsite presence 4 days per week. Outcomes — What Success Looks Like in 6–12 Months • Portfolio health is proactively managed, not reactively patched — Performance data is monitored consistently across all accounts; revenue trends are flagged and addressed before partners raise them, • Publisher retention is strong across the book — Assigned partners renew and expand their relationship with Kargo; escalations are rare and resolved quickly when they do occur, • QBRs are delivered with depth and strategic value — Quarterly business reviews are prepared and presented with competitive insights, performance analysis, and forward-looking recommendations that partners cite as genuinely useful, • Technical issues are resolved with speed and ownership — Supply-side issues — header bidding, integration bugs, reporting discrepancies — are triaged independently and closed in partnership with product and ops without hand-holding Required • 3–4 years in a publisher-facing role at an SSP, DSP, or ad tech platform — understands the supply side of the ecosystem from the inside, • Fluency in programmatic fundamentals — supply/demand dynamics across mobile, video, and CTV; knows how inventory quality and fill rates are driven, • Hands-on experience with header bidding, VAST, OpenRTB integrations, and/or Amazon TAM, • Proficiency in Excel for performance analysis — pivot tables, lookups, and functions used regularly, not occasionally, • Ability to generate, interpret, and present reporting that surfaces actionable insights for publisher partners, • Existing book of publisher relationships and contacts that can accelerate trust-building from day one Proactive Account Ownership • Monitors performance data regularly and surfaces issues or opportunities before partners ask — doesn't wait for inbound to drive the relationship, • Troubleshoots integration and supply issues independently before escalating; understands enough of the stack to ask the right questions and speak credibly with product and engineering, • Stays solutions-oriented when multiple accounts have competing urgent needs; prioritizes without dropping balls or losing tone, • Works fluidly across internal teams — ops, product, sales — to get things resolved without territoriality or drama, • AdAge Best Places to Work, • ThinkLA Partner of the Year, • Built In Best Places to Work, • Cynopsis 2025 Top Women in Media - Jeannine Shao Collins, • Martech Breakthrough Awards - Best Overall Adtech Company, • Digiday Media Awards Best Event, • Cynopsis Media Impact Awards-Best CTV Platform, • Martech Breakthrough Awards-CTV Innovation, • Big Picture: kargo.com Pursuant to applicable fair chance laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Kargo will consider qualified applicants with arrest and conviction records for employment.

Role: Agentic AI QA Engineering Manager Location: New York, NY – Onsite Role Duration: 12+ Months Job Description: Overview of Position: • The QA Engineering Manager will lead User Acceptance Testing (UAT) and Quality Engineering for large, complex initiatives within an Agile environment for the Agency Team., • This role is AI first by design, with a core mandate to evolve testing from manual and script-based automation into agentic, autonomous quality systems., • The successful candidate will architect and scale LLM powered testing agents that transform intake forms, requirements, and user journeys into executable test assets—integrated into CI/CD pipelines and governed through robust risk and controls frameworks. Agentic QA & Test Automation Leadership • Design and implement agent based QA systems that autonomously generate, execute, and maintain automated test scripts using inputs such as intake forms, user stories, and acceptance criteria., • Lead the transition from traditional test automation to AI assisted and agentic testing models, including self healing tests, adaptive coverage, and intelligent test prioritization., • Direct development of automated test frameworks for web, mobile, and API based applications., • Partner with engineering teams to integrate AI generated and agent driven tests into CI/CD pipelines., • Collaborate with senior leaders and product/program teams to define end to end test strategies tied to customer journeys and business outcomes., • Translate business requirements into structured inputs optimized for autonomous test generation., • Create, manage, and communicate prioritization of features, balancing user experience, business impact, and testing risk., • Ensure all AI driven testing approaches comply with enterprise risk, control, and audit requirements., • Establish guardrails, validation checkpoints, and escalation paths for agent generated outputs., • Conduct root cause analysis on defects, test gaps, and automation failures—feeding insights back into agent behavior and system design., • Experience using LLMs or AI systems to generate test cases, test scripts, or QA artifacts., • Ability to transform structured and semi structured inputs (intake forms, user stories, journeys) into executable automation assets., • Understanding of agentic patterns such as:, • Multi agent collaboration, • Tool using agents, • Human in the loop validation, • Self healing or adaptive automation, • Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Business)., • 5 to 10 years of experience in managing testing efforts within a large-scale Agile environment, particularly in financial services., • Proven experience in developing and executing automated test cases for web and mobile applications used in marketing., • Understanding of marketing and martech platforms, • Strong understanding of Agile methodologies and testing techniques., • Proficiency in tools such as Workfront Jira, Visio, PowerPoint, and Excel., • Familiarity with development languages (e.g., Java, Python) and test automation tools., • Comprehensive understanding of risk and controls, audit requirements, and the ability to work effectively with diverse stakeholders across the organization.

Job Description Who is Atominvest Atominvest is the operating system for modern private markets asset managers. Our modular, flexible SaaS technology underpins key investor- and portfolio-management workflows. Our customers are sophisticated private equity, growth equity, and private credit firms managing billions in assets globally. We aim to deliver ongoing high-quality outcomes for them through a long-term partnership mindset. At Atominvest, you’ll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world’s best investors and delivering a positive impact through this. Based on the growth we are experiencing, we think we’re on to something big. It won’t be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quicker than feels comfortable and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SaaS companies on the planet. We’ve gone from zero to ten, now we’re looking to go from ten to one hundred! Role Overview: As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world’s leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You’ll Be Doing * Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. * Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go-live, and post-deployment adoption. * Shorten time-to-value by proactively managing timelines, dependencies, and client expectations. * Analyze client datasets, workflows, and reporting structures to configure optimal solutions. * Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. * Deliver white-glove support, ensuring issues are escalated, prioritised, and resolved quickly. * Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you’re excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we’d love to hear from you. Requirements * Prior experience in Customer Success, Implementation, or a client-facing role in a high-growth B2B SaaS environment. * Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. * Exceptionally organised, with strong project management instincts and attention to detail. * Analytical, structured thinker with experience interpreting and working with client datasets. * Advanced Excel skills. * Clear, concise written and verbal communication—you can simplify complexity for senior stakeholders. * Proven ability to deliver best-in-class client service in fast-moving environments. * Collaborative team player who contributes ideas and learns quickly. * Ambitious, entrepreneurial mindset with resilience and a bias toward action. * Bonus: hands-on project management experience or formal PM frameworks. Interview Process * Initial screening call * Conversation with our US Customer Success Lead * Case study * Interview with our Global Head of Customer Success * Conversation with US team member * Offer and onboarding at Atominvest What we offer * Competitive compensation (fixed base salary + performance incentives) * 25 days of holiday per year + bank holidays * Hybrid working style (a minimum of 3 days in our central London office is required) * Cycle2Work scheme * Employee Assistance Programme (EAP) to support employee wellness * A culture of trust, ownership, responsibility and autonomy in your work * An incredible team of smart and mission-driven people to work with * Fun working atmosphere * Significant growth opportunities * Company-wide socials and events Compensation Range: $80K - $100K

Job Description Prosper Health is on a mission to make life happier and healthier for autistic and neurodivergent adults. Despite autism diagnoses increasing more than 5x in the past 25 years, autistic adults have been systematically overlooked. This has led to extremely poor outcomes, including high rates of co-occurring mental health conditions and a lower life expectancy. Prosper is here to change that. We deliver specialized mental health services for autistic adults, covered by insurance. We've helped tens of thousands of people receive an autism diagnosis for the first time, work with neurodivergent-affirming therapists, and find belonging through community. Our outcomes meaningfully outperform traditional care for autistic adults, with substantially greater improvements in mood, anxiety, and quality of life. Prosper is growing 3x year over year and are at mid-double-digit millions in run-rate revenue, with thousands of active clients and 400+ clinicians. We're a high-ownership, mission-driven team, building something that has never existed for autistic and neurodivergent adults. About the Role Our client experience team is crucial to making our clients feel supported day-to-day — managing all inbound phone, text, and email support. We believe in putting clients first, and that ethos runs through everything we do: every interaction is held to a high standard because the people on the other end of it deserve nothing less. As our Client Experience Manager, you will lead this team and own the function fully — hitting SLAs, building out triage structures, managing response quality, and establishing SOPs. When something breaks (e.g. a flagged spam number), you don't wait for someone to tell you how to fix it — you figure out what needs to happen, execute, and build the process that prevents it from happening again. This is a rare opportunity for someone who wants to do more than manage a function — you'll shape it. We're a startup, which means you'll report directly into senior leadership, have a real seat at the table, and build processes and team culture largely from the ground up. The ideal person for this role thinks like an owner. They're restless about quality and never satisfied with "good enough" when better is possible. They're comfortable in ambiguity, resourceful with tooling and systems, and they genuinely care about the clients this team serves. You Will • Own people management end-to-end. Run weekly 1:1s, performance reviews, hiring, and onboarding. Be the manager your team can rely on for clear direction, honest feedback, and real development., • Build and maintain a QA function from scratch. Create a systematic process for reviewing response quality, identify patterns in gaps, and coach the team toward consistently hitting a high bar., • Design and manage team structure. Establish triage tiers, own scheduling across holidays and volume changes, and make sure the team is set up to handle whatever comes in., • Drive continuous process improvement. Identify inefficiencies in workflows and tooling, quantify their impact, and fix them — whether that means building a lightweight solution yourself or writing and managing an engineering ticket to completion., • Create and iterate on SOPs. Document how things should work, monitor whether they're working, and update them when they're not. Build processes that are durable, not just functional., • Translate client patterns into upstream fixes. Spot recurring themes in client questions and complaints, and turn them into clear, data-backed recommendations for the product team — reducing the volume of issues the team has to field in the first place., • Stay ahead of operational issues. When something unexpected breaks figure out the fix and build the safeguard so it doesn't happen again.About you, • Bring 5–8 years of experience in client experience or support operations, including at least 1–2 years managing a team directly, • Fluent in support operations: SLAs, ticket workflows, triage structures, and help desk tooling — and you pick up new systems quickly, • Think and act like an owner — you don't wait to be told something is broken, and you're never fully satisfied with the current bar when better is possible, • Genuinely care about the clients your team serves, and let that shape how you set standards and develop your people, • NYC-based preferred; open to remote for the right candidate More about Prosper Health • Our culture is a unique mix of thoughtfulness, kindess, and high-performance. We take time to eat lunch together every single day in NYC, while also setting ambitious goals and holding ourselves accountable to them., • We always ensure that we integrate perspectives from experts in our space, including clinicians and autistic self-advocates., • Our team members come from places such as Bain, McKinsey, BCG, FirstHand Health, Rula, SeatGeek, Benchling, and schools like Harvard, MIT, Yale, Penn, Northwestern, Dartmouth, Vanderbilt, and more., • Here are a few of our favorite operating principles:, • Clients first - Our job is to solve real problems for our clients. Choose what makes life better for the client, even if it's harder for us. Never lose sight of the person on the other side., • Find a Way - We use ingenuity, scrappiness, and determination to bend the world to accomplish our goals. We're resourceful and do more with less., • Raise the Bar - We grow deliberately, by asking how things can improve and by giving and seeking feedback. We insist on the highest standards and keep pushing them higher., • Be a Good Person - Be kind, be honest, and make it fun to work here. Tell the truth even when it's uncomfortable. Treat people with respect and go out of your way to do nice things for your teammates.

Job Description Role: Customer Success Manager Level: Individual Contributor Reporting into: Head of Success Department: Customer Excellence Location: Hybrid, NYC The Role: The Customer Success Manager will report directly to the Head of Customer Success and will work closely with the VP of Customer Excellence. The primary responsibility of the Customer Success Manager will be to manage the relationships with our key accounts in the region, and to ensure their success and satisfaction with our products and services. They will work cross functionally with other teams across the organisation, collaborating with several stakeholders (e.g Sales, Special Projects, Creative and Technical Services, Support, Product and Engineering) to both ensure the voice of the customer is well understood internally and customer needs are being met externally. This role is responsible for driving long-term strategic customer success, adoption and advocacy across Disguise's key US accounts. The successful candidate will be an organised and confident self-starter with exceptional written and verbal communication skills. They will be able to understand and communicate the unique requirements and challenges of each key account, and develop customised strategies and action plans to ensure their success. They will need to be proactive in applying themselves to a variety of projects, take the lead, and coordinate the efforts of many to ultimately deliver the best result for our customers. Responsibilities: • Collaborate and lead cross-functional teams, to ensure seamless onboarding, implementation, and ongoing support for key accounts in the US region., • Serve as the primary point of contact and advocate for our key accounts, building strong relationships and maintaining regular communication to understand their needs and objectives., • Prepare annual account plans and regular account reviews (i.e. Quarterly Business Reviews) as required for key accounts., • Act as a customer advocate within the company, gathering feedback, suggestions, and feature requests from key accounts and effectively communicating them to the relevant teams., • Keep organised documentation of conversations with customers, including understanding their business strategies, challenges and opportunities., • In collaboration with the Project Management team, monitor customer-specific project timelines, deliverables, and budgets to ensure timely and successful project completion., • Maintain clear and open communication with accounts, providing regular project and/or product and services updates, addressing concerns, and managing expectations., • Apply strong organisational skills to effectively manage multiple accounts simultaneously, ensuring each customer and related projects receives the necessary attention and resources., • Clear reporting to the Head of Customer Success, VP of Customer Excellence & C-Team as required, • Customer retention and satisfaction, • Product adoption and engagement, • Successful delivery of strategic customer initiatives, • Executive stakeholder relationships, • Customer advocacy, • Extensive experience managing B2B customer relationships and driving customer satisfaction, • Strong commercial acumen and the ability to present formally to senior-level stakeholders with confidence, • Excellent project management and leadership attributes including: customer relationship management, planning, task scheduling, communication management and presentation skills, • Self-motivated individual with a confident and proactive approach. You have a growth mindset, always seeking opportunities to learn and stay updated with industry trends and best practices., • Detail-oriented with a focus on delivering high-quality results., • Possess exceptional English verbal and written communication skills with the ability to build rapport with customers, understand their needs, and provide clear guidance and support., • An understanding of Disguise technology and/or the Entertainment technology industry (preferred, but not required)., • Experience of working in SaaS/Technology/Media/Creative industries would be considered an asset About Disguise Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. Don't Disguise your differences. Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. Our values • Honest. We are real with ourselves and our clients and share our ideas with openness and transparency., • Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game., • Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest., • Resilience. We don't give up until we find the right solution, even if it means going outside our remit., • Belong. We create an environment where everyone feels like they belong and is empowered to do their best work. Our benefits • We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:, • Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory, • Hybrid working between home and our offices (dependent on role and location), • Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes, • Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries, • Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning, • Training, coaching & mentoring