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Job DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias Job Title: Information Systems Technician I - Vehicle Application Division: Systems & Programming Union: IFT Location: 501 S. 2nd St., Springfield, IL – Sangamon County Salary: Starting salary for full time is $4,865.00 monthly Overview: Performs independent systems analysis and review of application programs residing on a mainframe; develops system scopes and objectives and prepares detailed program specifications; as a team member assists senior staff in coding, designing, testing, debugging and preparing documentation. Duties and Responsibilities: • Writes computer programs in the COBOL programming language and interprets programs to understand logic flow for the purpose of creating technical data processing documentation requiring attention to detail information. Accesses programs residing on the mainframe via timesharing in order to interpret, write, modify and document the programs., • Prepares data processing documentation including, but not limited to, training material and manuals in electronic form, systems architecture and structure, data field/attribute definitions, systems narratives, diagrams and flowcharts using VISIO software, design forms suitable for use on the Xerox laser printer, program run books, JCL, other related data processing documents adhering to application departmental guidelines and policies. Edits documentation for clarity, conciseness, completeness and grammatical correctness demonstrating a command of the English language in grammar, punctuation and vocabulary., • Assists higher-level team members in detailed analysis and design of application programs; prepares specifications for converting procedures to coded instructions., • Performs other duties as required or assigned.Education and Experience: Requires knowledge, skill, and mental development equivalent to completion of one year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience. Knowledge, Skills and Abilities: • Requires elementary knowledge of Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation., • Requires elementary knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical support services., • Requires elementary knowledge of accounting and statistical theories, methods and practices., • Requires working knowledge of the devices for capturing data and the means available for receiving and transmitting data from remote locations to a computer., • Requires working knowledge of the principles and techniques of computer system documentation., • Requires ability to effectively participate in and profit from formal and in-service training programs., • Requires ability to analyze data logically., • Requires ability to maintain satisfactory working relationships with others., • Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions., • Requires sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers., • Requires awareness and adherence to organizational standards for security, privacy and ethics., • Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class., • Requires lifting and carrying up to 50 pounds. Application Process:, • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. Powered by JazzHR TGfbOu600R

Job DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias Job Title: Web Services – Information Systems Technician I Division: Systems & Programming Union: IFT Location: 501 S 2nd St, Springfield, IL – Sangamon County Salary: Starting at $4,962 to $9,512 monthly - commensurate with experience Benefits: Attention: Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests. Overview: Assists in responsible technical work in the analysis and evaluation of operations to determine needed revisions of existing information systems or needed conversion to computer-based information systems; participates in the assessment, planning, implementation, supplemental development and maintenance of Qflow systems, Create!Form and CUPS; assists in performing data analysis work for projects; analyzes designs, codes and tests programs and operational routines, has direct contact with user department staff and vendors. Duties and Responsibilities: • May participate in writing codes in support of CUPS, Qflow and Create!Form software products, participating in the planning, implementation, supplemental development and maintenance; determines when products should be upgraded and assists in training new users., • Assist in the administration of Qflow by creating calendars for appointments, making counter assignment changes, creating new facilities, creating new services and functions, setting up Reception PCs and Media PCs, setting up new reception points in the QFlow Administration, user administration and troubleshooting issues with the Qflow Queueing System such as stuck tickets, counters calling the wrong numbers, login issues, account unlocks. Also troubleshoot ticket printers when they are having issues printing. Responsible for setting up mobile greeter tablets and printers to be used at the facilities to print tickets outside of the facility from the tablet., • Uses proprietary software Create!Form. Troubleshoots printing problems, creating new printers, creating projects that route the data and merge the forms, assists application developers when needed when working on forms, troubleshoots problems with projects, forms and queues., • Uses the Linux printing platform, creates printers that print ERT, troubleshoots printing issues., • Assist in developing and applying cross-checks and auditing procedures to ensure accuracy and reliable practices in information systems operations and to determine and correct deviations from specifications; resolves program intent, output requirements, data acquisition, and the use of internal checks and controls for programming functions., • Assist in coordinating and directing feasibility studies to determine the practicality converting to information systems; develops data system specifications in the overall design; develops and coordinates the development of systems and programming logic diagrams and flowcharts necessary to accomplish the conversion. Continually updates, improves and refines job knowledge by tracking emerging technologies through training opportunities and information technology driven professional organizations., • Perform other duties as required or assigned.Education and Experience: Requires knowledge, skill, and mental development equivalent to completion of one year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience. Knowledge, Skills and Abilities: • Requires elementary knowledge of Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation., • Requires elementary knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical support services., • Requires elementary knowledge of accounting and statistical theories, methods and practices., • Requires working knowledge of the devices for capturing data and the means available for receiving and transmitting data from remote locations to a computer., • Requires working knowledge of the principles and techniques of computer system documentation., • Requires ability to effectively participate in and profit from formal and in-service training programs., • Requires ability to analyze data logically., • Requires ability to maintain satisfactory working relationships with others., • Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions., • Requires sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers., • Requires awareness and adherence to organizational standards for security, privacy and ethics., • Requires ability and willingness to travel and a valid Illinois Driver’s License., • Requires the ability to lift and carry 0-25 poundsApplication Process:, • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. hZ0vFtnlzc

Job DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias Job Title: Information Systems Technician I – General Services Division: Systems & Programming Union: IFT Location: 201 S 2nd St, Springfield, IL – Sangamon County Salary: Starting at $4,962 to $9,512 monthly - commensurate with experience Benefits: Overview: Performs independent systems analysis and review of application programs residing on a mainframe; develops system scopes and objectives and prepares detailed program specifications; assists senior staff in coding, designing, testing, debugging and preparing documentation. Duties and Responsibilities: • Writes computer programs in the COBOL programming language and interprets programs to understand logic flow for the purpose of creating technical data processing documentation requiring attention to detail information; access programs residing on the mainframe via timesharing in order to interpret, write, modify and document the programs., • Prepares data processing documentation including, but not limited to, training material and manuals in electronic form, systems architecture and structure, data field/attribute definitions, systems narratives and diagrams and flowcharts using VISIO software, designs forms suitable for use on the Xerox laser printer, program run books, JCL, other related data processing documents adhering to application departmental guidelines and policies; edits documentation for clarity, conciseness, completeness and grammatical correctness demonstrating a command of the English language in grammar, punctuation and vocabulary., • Assists higher-level team members in detailed analysis and design of application programs; prepares specifications for converting procedures to coded instructions. Knowledge, Skills and Abilities: • Requires elementary knowledge of Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation., • Requires elementary knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical support services., • Requires elementary knowledge of accounting and statistical theories, methods and practices., • Requires working knowledge of the devices for capturing data and the means available for receiving and transmitting data from remote locations to a computer., • Requires working knowledge of the principles and techniques of computer system documentation., • Requires ability to effectively participate in and profit from formal and in-service training programs., • Requires ability to analyze data logically., • Requires ability to maintain satisfactory working relationships with others., • Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions., • Requires sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers., • Requires awareness and adherence to organizational standards for security, privacy and ethics., • Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class., • Requires the ability to lift, carry and push and pull up to 50 pounds.Application Process:, • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. EuUGtzVUop

Job DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias Job Title: Project Manager – Information Systems Specialist I Division: Governance & Business Management Union: IFT Location: 501 S. 2nd St., Howlett Building, Springfield, IL. – Sangamon County Salary: Starting salary $5,593.00 – Commensurate with experience. Benefits: Attention: Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests. Overview: Assists with IT projects from inception to completion, ensuring alignment with organizational objectives. This role works under close direction in planning, executing, and finalizing projects within budget and time constraints while maintaining quality standards. Effective communication and problem-solving skills are needed when coordinating with cross-functional teams, managing resources, and navigating project challenges to deliver successful outcomes. Duties and Responsibilities: • Assist with project planning and implementation, defining project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders., • Work under close direction in coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan, while managing project budget and resource allocation., • Monitors and reports on project progress to all stakeholders, utilizing tools to track project performance, specifically to analyze the successful completion of short and long-term goals., • Assist in identifying and managing project dependencies and critical path, ensuring that project milestones are met and aligning project objectives with company goals., • Facilitating team communication and collaboration across functional areas to ensure project success and organizational integration., • Assist in overseeing project engineering and technical personnel, fostering a collaborative environment where each role contributes to project objectives., • Assist in implementing project changes and interventions to achieve project outputs as necessary, while managing the change request process and updating project documentation., • Ensuring quality assurance processes are integrated into the project life cycle, meeting all regulatory, legal, and quality standards., • Engaging in continuous learning, staying abreast of new technologies and methodologies that may impact project outcomes., • Other responsibilities as necessary.Education and Experience: Requires knowledge, skill, and mental development equivalent to the completion of two years of college with coursework in the computer science field OR 2.5 years of technical systems and/or programming experience as would be gained as an Information Systems Technician OR any equivalent combination of education and experience and/or IT project management. Knowledge, Skills and Abilities: • Requires working knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a form suitable for reading by computer., • Requires working knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer., • Requires working knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools., • Requires working knowledge of the methods, procedures, and techniques of conducting feasibility studies for converting to computer applications., • Requires the ability to organize facts and findings, analyze data logically and to present results with clarity and comprehension, orally, in written or graphic form., • Requires the ability to use and understanding of appropriate methods, tools, applications, and processes., • Requires the ability to approach work in a rational and organized manner., • Requires the ability to exercise sound judgement in analyzing, appraising, evaluating, and solving problems of a procedural, organizational, administrative, and technical nature., • Requires ability to adhere to organizational standards for security, privacy, and ethics., • Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class., • Requires the ability to perform physical activities such as lifting, carrying, and pushing/pulling items weighing up to 50lbs.Application Process:, • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. Powered by JazzHR 8Nd8aip4CH

Job Description ABOUT VISTA CARE Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, South Dakota, and Nevada. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives. We are seeking an experienced Qualified Intellectual Disability Professional (QIDP) to support our Vista Care operations in Lincoln, IL. JOB SUMMARY The Qualified Intellectual Disability Professional (QIDP) is responsible for implementing personal goals and outcomes for individuals supported at Vista Care. In partnership with the staff and individuals supported, the QIDP works to ensure that there is progress being made towards these goals. JOB TYPE: Full-time SCHEDULE: 8/10 hour shift LOCATION: Multiple Locations RESPONSIBILITIES: • Implement individual program plans in accordance with applicable State and Federal regulations, and coordinates residential direct care services as defined by State and Federal regulations., • Case Manager will be assigned a caseload of developmentally disabled adults., • Ensure that safety, health, and happiness needs of each client is met., • Conduct staff training as necessary to ensure care is optimized., • Interact regularly with client's guardians., • Coordinate efforts of the Interdisciplinary Team and program staff to ensure that each Individual is receiving optimum services, which meet his/ her individual needs., • Observe individuals, review data and progress, and revise programs based on individual needs and performance. Take action as necessary to ensure each individual's care needs are met., • Develop, implement, review, and document each resident’s individual program plans., • Conduct continual training for caregivers to ensure program plans / behavioral plans are adequately executed and resident care is optimal., • Assess and resolve emergency behavioral and medical needs of residents, which may necessitate night, evening, and weekend hours., • Complete all required documentation in a timely manner, including monthly and biannual reports on each individual within caseload., • Schedule, coordinate, and transport individuals to medical appointments., • Make arrangements with day training agencies and or caregivers as need to ensure Individuals are ready for appointments., • Complete all required documentation and Medical appointment follow-up activities., • This includes scheduling all required follow-up appointments and testings., • Fully document within individual files and Therap (including scanning all documents), • each medical appointment and all follow up activities., • Must have at least one year of experience working directly with people with developmental disabilities, meet the minimum federal educational requirements for a QIDP outlined in 42 CFR 483.430, and must provide documentation of both education and experience., • Requires a minimum of a bachelor's degree in social work, psychology or related field., • Requires a minimum of 1 year experience working with developmentally disabled adults., • Vista Care can provide all training required to obtain QIDP certification., • Experience in Person-Centered Supports preferred., • Required to take 12 hours of continuing education maintain QIDP status., • Familiarity with CILA rules preferred. ESSENTIAL JOB FUNCTIONS (PHYSICAL DEMANDS, EQUIPMENT & WORKING CONDITIONS) • Ability to stand, walk and sit. Physical movement occurs much of the day., • Inside and outside work with exposure to weather conditions., • Potential for contact with unpredictable and aggressive people., • Must be willing to transport consumers in your personal vehicle and be exposed to challenging and unpredictable environments., • Paid training, • Insurance (medical, vision, dental, health, HSA, life), • 401k & matching, • Retirement plan, • Paid time off, • Weekly pay, • Daily pay, • A supportive work environment that will foster your growth! PAY: $22- $23/hour, based on experience. If you are interested in this position, please apply today! If you have any questions about Vista Care or this Developmental Trainer / QIDP position, please reach out at the number or email below: Please reach out to: Vista Care Recruiting Ph: 920-694-1130, Option 1 Email: Website: Vista Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #IND100

Job DescriptionOffice of the Illinois Secretary of State Alexi GiannouliasJob Title: Information Systems Technician I - Desktop Support Division: Technical Services Union: IFT Location: 2701 S. Dirksen Pkwy., Springfield, IL – Sangamon County Salary: Salary $4,865.00 monthly - Commensurate with experience. Attention: Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests. Overview: Performs technical support and administrative work installing, evaluating, and maintaining physical configuration of hardware and software for large-scale networks. Requires possession of a valid Illinois Driver's License. Duties and Responsibilities: • Performs technical duties in the installation and maintenance of hardware and software configurations. Assists with coordinating large scale network modifications/enhancements. Assists with hardware and software installation, relocation, and/or removal. Assists with large-scale computer hardware., • Conducts remote troubleshooting. Tests alternative pathways until issues are resolved. Configure desktop applications to meet business requirements., • Works with Cyber and Information security teams to remediate vulnerabilities on end-point devices. Works closely with application development /application support teams to ensure applications are compliant with ILSOS security standards., • Supports the use of SCCM and Intune systems to deploy changes when needed. Ensures both the applications and operating systems are patched to correct levels. Diagnose issues with deployments or installations. Improve enterprise processes to ensure environments are up-to-date and secure., • Completes necessary education, training, and certifications to stay abreast of latest technologies effecting Illinois Secretary of State infrastructure support., • Travels as necessary for education and meetings. Knowledge, Skills and Abilities: • Requires elementary knowledge of Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation., • Requires elementary knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical support services., • Requires elementary knowledge of accounting and statistical theories, methods and practices., • Requires working knowledge of the devices for capturing data and the means available for receiving and transmitting data from remote locations to a computer., • Requires working knowledge of the principles and techniques of computer system documentation., • Requires ability to effectively participate in and profit from formal and in-service training programs., • Requires ability to analyze data logically., • Requires ability to maintain satisfactory working relationships with others., • Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions., • Requires sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers., • Requires awareness and adherence to organizational standards for security, privacy and ethics., • Requires the ability to lift, carry, and push/pull 0 – 50lbs., • Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the classApplication Process:, • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. Powered by JazzHR mVfNrit2Ox

Job DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias Job Title: Information Systems Specialist I - Vehicle Applications Division: Systems and Programming Union: IFT Location: 501 S 2nd St, Springfield, IL – Sangamon County Salary: Salary $5,483.00 - commensurate with experience Attention: Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests. Overview: Responsible for developing, modifying, and documenting complex COBOL programs, primarily for mainframe systems. This position requires expertise in system design, including creating detailed flowcharts, system definitions, and ensuring quality through advanced auditing procedures. The role also encompasses leading feasibility studies for system conversions, coordinating significant system and programming projects, and maintaining a thorough understanding of browser-based interfaces to mainframe programs. The job demands a deep commitment to accuracy, reliability, and efficiency in managing the technical aspects of application systems and data processing operations. Duties and Responsibilities: • Architect and code new COBOL modules to meet specific Vehicles applications requirements. Integrate COBOL applications with other systems and platforms, ensuring seamless data flow. Periodically review and refactor existing COBOL code to improve efficiency and adapt to changing business needs., • Address and rectify any bugs or system malfunctions to ensure uninterrupted operations., • Maintain comprehensive documentation of code changes, system modifications, and updates for future reference. Ensure all development adheres to industry standards and best practices specific to COBOL and mainframe environments., • Work closely with cross-functional teams, including business analysts and IT operations, to gather requirements and ensure system alignment with business objectives. Provide technical expertise and guidance to junior developers and stakeholders on COBOL-related matters., • Completes necessary education, training and certifications to stay abreast of latest technologies effecting Illinois Secretary of State information security., • Travels as necessary for education and meetings., • Performs other duties as required or assigned.Education and Experience: Requires knowledge, skill, and mental development equivalent to the completion of two years of college with coursework in the computer science field OR 2.5 years of technical systems and/or programming experience as would be gained as an Information Systems Technician OR any equivalent combination of education and experience and/or IT project management. Knowledge, Skills and Abilities: • Requires working knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a form suitable for reading by computer., • Requires working knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer., • Requires working knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools., • Requires working knowledge of the methods, procedures, and techniques of conducting feasibility studies for converting to computer applications., • Requires the ability to organize facts and findings, analyze data logically and to present results with clarity and comprehension, orally, in written or graphic form., • Requires the ability to use and understanding of appropriate methods, tools, applications, and processes., • Requires the ability to approach work in a rational and organized manner., • Requires the ability to exercise sound judgement in analyzing, appraising, evaluating, and solving problems of a procedural, organizational, administrative, and technical nature., • Requires ability to adhere to organizational standards for security, privacy, and ethics., • Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class., • Requires the ability to lift, carry, and push/pull 0 – 50lbs.Application Process:, • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. Ev1OemSyE0

Job DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias Job Title: Information Systems Specialist II - Vehicle Application Division: Systems & Programming Union: IFT Location: 501 S 2nd St, Springfield, IL - Sangamon County Salary: Salary $6,185.00 monthly - commensurate with experience Attention: Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests. Overview: Performs highly responsible technical work in the analysis and evaluation of operations to determine needed revisions of existing information systems or needed conversion to computer-based information systems; analyzes, designs, codes and tests complex programs and operational routines; as a senior team member, assists in performing data analysis work for complex projects; has working knowledge of the browser-based interface to mainframe programs (HTML and Java Script). Duties and Responsibilities: • Writes complex computer programs in the COBOL programming language and interprets programs to understand logic flow for the purpose of creating technical data processing documentation, requiring attention to information detail. Accesses programs residing on the mainframe via timesharing in order to interpret, write, modify and document the programs., • Prepares, defines, modifies or designs complex data processing system definitions, forms, flowcharts, block diagrams and procedures; develops generalized and detailed systems design; converts symbolic statements of processes to detailed logical work flowcharts for coding; prepares comprehensive systems and programming documentation for complex systems., • Develops and applies advanced cross-checks and auditing procedures to assure accuracy and reliable practices in information systems operations and to determine and correct deviations from specifications; resolves program intent, output requirements, data acquisition, and the use of internal checks and controls for programming functions., • Understands and provides troubleshooting analysis on external input and output files or transactions involving non-IL SOS government agencies or private entities., • Coordinates and directs feasibility studies to determine the practicality and economics of converting to information systems; develops data system specifications in the overall design; develops and coordinates the development of systems and programming logic diagrams and flowcharts necessary to accomplish the conversion., • Coordinates major systems and programming projects including planning, scheduling and coordination of programmers and analysts to develop operational procedures related to implementation., • Takes responsibility for portions of the highly technical aspects of application systems., • Performs other duties as required or assigned.Education and Experience: Requires knowledge, skill, and mental development equivalent to the completion of three years of college, with coursework in the computer science field OR 3.5 years of technical systems and/or programming experience as would be gained as an Information Systems Technician or any equivalent combination of education and experience and/or IT project management. Knowledge, Skills and Abilities: • Requires the ability to organize facts and findings, analyze data logically and to present results with clarity and comprehension, orally, in written or graphic form., • Requires the ability to use and understand appropriate methods, tools, applications, and processes., • Requires the ability to approach work in a rational and organized manner., • Requires the ability to exercise sound judgement in analyzing, appraising, evaluating, and solving problems of a procedural, organizational, administrative, and technical nature., • Requires ability to adhere to organizational standards for security, privacy, and ethics., • Requires extensive knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer., • Requires extensive knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools., • Requires extensive knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a form suitable for reading by computer., • Requires extensive knowledge of the methods, procedures, and techniques of conducting feasibility studies for converting to computer applications., • Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class.Application Process:, • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. XscYm72mcp

Job DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias Job Title: Server Support – Information Systems Specialist I Division: Technical Services Union: IFT Location: 2701 S Dirksen Pkwy, Springfield, IL – Sangamon County Salary: Range $5,761 to $10,719 – commensurate with experience Benefits: Attention: Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests. Overview: Assists in the maintenance of vendor or customer software, both stand-alone and on networks (LANs) within the Office of the Illinois Secretary of State by providing installation, training, diagnostic and administrative support for the effective utilization of application software and system development using application software; assists to establish, modify and monitor user accounts and groups; provides customer assistance in resolving complex problems on the departmental servers and on stand-alone computers. Support of our Azure and M365 environment including online Exchange systems. Duties and Responsibilities: • Participates in the tracking, responding and resolving trouble tickets and assistance calls from customers dealing with application software, and developing resolutions to complex problems which result from interaction with other hardware or application software; works with other software and hardware technicians when necessary to correct hardware and/or software operational errors., • Assists with the development, documentation and installation complex data processing systems such as “Microsoft Exchange” “Active Directory” “Windows File and Print Servers” using application software; Assists with the implementation and maintenance of these systems, • Assists in the development, implementation and maintenance of the security measures consistent with the policies of the Information Technology Department; utilizes management tools to monitor application users and utilization; optimizes networking facilities, forecasting future growth requirements based on the data collected and presents findings to supervisor., • Assists with systems analysis of new software and hardware products for possible future implementation; may provide recommendations and/or consultation to users, and immediate supervisor on findings; installs application software and upgrades; tests new software before final implementation., • Assists in the day-to-day operations of the Secretary of State Active Directory infrastructure including DNS, DHCP, Active Directory, operating systems, File and Print Server, and Microsoft Azure / Microsoft 365., • Maintains and updates under direction documentation related to procedures, activity logs, statistics, required reference manuals, menus, backup, execution reports, etc., • Travels as necessary for education, and site surveys., • May be required to act independently in response to unplanned hardware, software or systems failure., • Performs other duties as required or assigned.Education and Experience: Requires knowledge, skill, and mental development equivalent to the completion of two years of college with coursework in the computer science field OR 2.5 years of technical systems and/or programming experience as would be gained as an Information Systems Technician OR any equivalent combination of education and experience and/or IT project management. Knowledge, Skills and Abilities: • Requires working knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a form suitable for reading by computer., • Requires working knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer., • Requires working knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools., • Requires working knowledge of the methods, procedures, and techniques of conducting feasibility studies for converting to computer applications., • Requires the ability to organize facts and findings, analyze data logically and to present results with clarity and comprehension, orally, in written or graphic form., • Requires the ability to use and understanding of appropriate methods, tools, applications, and processes., • Requires the ability to approach work in a rational and organized manner., • Requires the ability to exercise sound judgement in analyzing, appraising, evaluating, and solving problems of a procedural, organizational, administrative, and technical nature., • Requires ability to adhere to organizational standards for security, privacy, and ethics., • Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class., • Requires the ability to lift, carry, and push/pull 0 – 50lbs.Application Process:, • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. hXv3VAn7Dz