Universal Banker
6 days ago
Springfield
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Opportunity for advancement, • Paid time off, • Training & development Essential Functions Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. • Demonstrates a full understanding of CSR I and CSR II positions and required knowledge., • Leads and trains other CSRs on CSR I and CSR II responsibilities., • Assists clients with opening accounts for a wide variety of products and services., • Assists customers with transactional and account needs., • Assists with online banking (set up, password reset, username reset, security questions, etc.), • Prints instant issue debit cards, • Adds remarks to accounts (i.e. lost checkbook), • Scans in a customer's ID or updating an expired ID, • Knows required information and procedures for:, • Fraud paperwork, • Stop Pays and applying them to the system, • Holds and applying them on the system, • Exchanging customer currency with foreign currency, • Opens and Closes Accounts, • DDA, SAV, SDB, CDs (if not rolling into new CD), • Performs daily branch activities:, • Adds money to the ATM, • Audits drawers with management, • Files daily work and bank by mail, • Demonstrates knowledge of services we provide with Blauser (printing checks, deposit slips, business checks)., • Demonstrates good risk management decisions for fraud prevention., • Promotes the Banks products and services., • Performs duties of manager makes management decisions when stepping in to fill this role., • Provides education and training for all staff and new managers., • Ability to consistently identify fraud and explain the situation to clients when necessary., • Actively participates and contributes to meeting branch goals. Education, Experience, and Skills Required: High school diploma or equivalent; one to three years experience in retail banking; proven ability to recognize client needs and provide answers that exceed expectation; practical experience with basic hardware and software. Preferred: Experience with professional communications vocally and through written format; a proven record of sales and referrals. Physical Requirements Sufficient stamina to sit and read a computer screen or stand for extended periods of time. Ability to perform repetitive motion with wrists, hands, and/or fingers and otherwise perform the essential functions of the position. While performing these duties, the employee is regularly required to speak and hear. Mobility to move throughout the branch. Ability to lift up to 50 pounds. Core Values • Community Commitment: Foster growth and well-being by partnering with individuals, organizations, and initiatives that strengthen our communities., • Accountability: Strive to do the right thing by taking responsibility for our decisions and actions., • Customer-Focused: Prioritize responsive and personalized service that builds strong relationships with customers., • Teamwork: Empower a diverse and unified team to collectively accomplish our vision and mission.