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  • Director, National Accounts
    Director, National Accounts
    hace 3 días
    $160000–$200000 anual
    Jornada completa
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Director of National Accounts. This is a great opportunity for an experienced individual to work closely with the growing team of Van Leeuwen Ice Cream as the company embarks on its next stage of accelerated growth across retail brick and mortar and CPG. We are seeking a high-impact Director of National Accounts to lead and grow key retail partnerships across our expanding CPG business. This role is responsible for delivering top-line growth, strengthening customer relationships, and executing best-in-class joint business plans across strategic national accounts. This leader thrives in a fast-paced, entrepreneurial environment and brings a strong track record of scaling emerging brands within frozen, refrigerated, or perimeter categories, with a deep understanding of natural and "better-for-you" consumers and customers. This role can be and based anywhere in the United States. Strong preference would be candidates based in markets where VL has retail outlets (CA, CO, TX, IL, FL, GA, DC, NC, TN, PA, NJ, NYC, CT or MA). Job Responsibilities Customer Leadership Growth • Develop and execute joint business plans (JBPs) aligned with company growth targets, • Identify and unlock distribution opportunities, including new items, sets, and channels, • Drive velocity through pricing, promotion, merchandising, and assortment optimization Strategic Account Management • Build and maintain senior-level relationships with key retail partners, • Serve as the voice of the customer internally and influence cross-functional priorities, • Lead line reviews, innovation sell-in, and strategic customer planning cycles, • Navigate complex customer structures across direct and distributor-serviced accounts Revenue Management Trade Optimization • Partner with internal teams to develop pricing architecture (EDLP + promotional strategy), • Manage trade spend to maximize ROI, improve margins, and drive sustainable growth, • Analyze performance (shipment, scan, profitability) and adjust plans accordingly Execution Excellence • Ensure flawless execution across item setup, promotion planning, and in-store activation, • Collaborate with brokers and distributor partners (e.g., UNFI, KeHE) to drive execution, • Monitor and resolve customer issues including deductions, service levels, and supply alignment Cross-Functional Leadership • Partner closely with Marketing, Supply Chain, Finance, and Category/Trade teams, • Provide input into innovation pipeline based on customer and consumer insights Job Requirements • 10 to 15+ years of CPG sales experience, with increasing responsibility in national accounts, • Proven success managing top-tier retailers (e.g., Whole Foods, Target, Kroger, Sprouts, etc.), • Experience in frozen, refrigerated, or perimeter categories strongly preferred, • Background in natural, premium, or better-for-you brands highly desirable, • Experience in both emerging/growth-stage brands and scaled organizations is a plus, • Excellent communication and problem-solving skills, • Deep understanding of distribution, velocity drivers, and retail economics, • Experience working with distributors and broker networks, • Analytical mindset with ability to translate data into action, • Must be comfortable working in-store scoop shifts as needed, while adhering to DOH guidelines Compensation + Benefits $160,000 - $200,000 annual compensation depending on experience, weekly pay Eligible for annual 25% bonus • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off - No accrual required, • Paid Sick Time, • Yearly Performance Reviews, • Paid one month sabbatical (eligible after 4 years of continued employment) Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $160,000---$200,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    hace 6 días
    $20–$30 por hora
    Jornada completa
    Brooklyn, New York

    StarShield Coverage is seeking a detail–oriented and professional Customer Service Representative to assist policyholders with inquiries, claims support, and account–related needs. The ideal candidate will have strong communication skills, empathy, and the ability to remain calm and helpful in all interactions. This role is remote and requires high accountability and professionalism. Key Responsibilities: • Handle inbound calls, emails, and chat inquiries from policyholders, • Provide accurate information about insurance policies, claims, and account updates, • Assist with policy changes, billing questions, and onboarding support, • Document all interactions and maintain updated customer records, • Escalate complex issues to appropriate departments when necessary, • Follow company service standards and compliance requirements, • Maintain confidentiality and professionalism at all times Qualifications: • Strong communication skills (written & verbal), • High School or Bachelor Degree, • Customer–focused mindset with patience and professionalism, • Ability to multitask and manage multiple account inquiries, • Basic computer and typing skills, • Previous call center or customer support experience preferred, • Insurance customer service experience is a plus, but not required, • Ability to work independently in a remote setting Benefits: • Competitive pay + performance bonuses, • Remote–work flexibility, • Paid training and professional growth opportunities, • Supportive team environment, • PTO and wellness support initiatives, • Opportunity for advancement within StarShield

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  • Sr. Manager, Category & Commercial Strategy
    Sr. Manager, Category & Commercial Strategy
    hace 2 días
    $115000–$140000 anual
    Jornada completa
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Senior Manager, Category Commercial Strategy. This is a great opportunity for an experienced individual to work closely with the growing team of Van Leeuwen Ice Cream as the company embarks on its next stage of accelerated growth across retail brick and mortar and CPG. The ideal candidate is someone who is data-driven, CPG savvy, and can thrive in a fast-paced environment (and loves ice cream!). The Senior Manager, Category Commercial Strategy will bridge strategy and execution across category, pricing and in-market activation. This role is the commercial architect of how we win at shelf. The role will own the development and execution of best-in-class category, pricing, promotion and merchandising strategies that drive velocity, profitable growth, and retailer alignment across all channels of trade. The role will work cross functionally among Sales, Marketing, Finance and Customers to ensure we win at shelf and online. This role can be and based anywhere in the United States. Strong preference would be candidates based in markets where VL has retail outlets (CA, CO, TX, IL, FL, GA, NC, TN, PA, NJ, NYC, CT or MA). Job Responsibilities • Key Outputs:, • Key Outputs:, • Key Outputs: Job Requirements • 6 to 10+ years in Category management (CPG) and Trade marketing / shopper marketing, • Experience with Frozen or perimeter categories, distributor environments (UNFI, KeHE), and high-growth emerging brands, • Proven record of crafting comprehensive storytelling to be used in retailer sell-in, • Comfortable with imperfect data environments, building resources and tools from scratch and ability to pivot and adjust quickly, • Ability to sustain high accuracy and work performance, • Technical aptitude and ability to quickly learn new applications, • Ability to work independently as well as collaboratively, self-prioritizing work load in a fast paced, team-oriented work environment, • Strong comprehension and problem-solving skills, • Must be comfortable working in-store scoop shifts as needed, while adhering to DOH guidelines Compensation + Benefits $115,000.00 - $140,000.00 annual compensation depending on experience, paid weekly Eligible for annual 10% bonus • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off - No accrual required, • Paid Sick Time, • Yearly Performance Reviews, • Paid one month sabbatical (eligible after 4 years of continued employment) Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $115,000---$140,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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