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Job Description From maker to market, Encompass is revolutionizing how technology supports the modern beverage industry–from winemaking with our vintrace solution to beverage production and distribution with our Encompass solutions, we are unlocking new levels of growth and efficiency for our customers across the entire three-tier beverage supply chain. Join our team of technology & beverage professionals as we drive innovation and modernization in one of the world's oldest, and most passionate industries. Summary Encompass is seeking a thoughtful professional to communicate directly with Customers via phone, email and our online task system. Support analysts provide guidance on best practices for the usage of our products. Our team members analyze, debug, and resolve simple to elaborate user issues. Great analysts are passionate about finding answers and excel at Customer communication, documenting issue status, reproduction steps and progress. Our team of analysts also participates in the onboarding of new Customers and may travel to Customer sites as needed to deliver on-site training. Our Support analysts can advocate for product enhancements and fixes on behalf of their Customers. Key Responsibilities • Assist our Customers on the Encompass platform, including (but not limited to) troubleshooting escalated technical issues in real time and providing best practices via phone, email and chat, • Identify and communicate trending Customer/product issues to internal teams, • Advance UI/UX improvements and new functionality by surfacing client feedback to Product, Engineering with a focus on potential solutions, • Work closely and collaboratively with the full Support team to share learnings from experience to grow internal knowledge, • Inform Customers about new features and functionalities to drive utilization and retention, • Gather Customer feedback and share with our Product, Sales and Marketing teams in order to create continuous improvement on how we build and communicate about our offering, • Maintain a focus on efficiency by meeting or exceeding KPI targets including Quality Assurance stats (QA), Customer Satisfaction (CSAT), and productivity (e.g., tasks solved per day), • Assist in training junior Support AnalystsPreferred Qualifications and Skills, • Customer-facing experience, including excellent written and verbal communication skills, • Experience in supporting a software product (Preferred), • Ability to proactively prioritize tasks, • The desire to think creatively about, dissect, and grasp complicated and abstract ideas, working with a solutions-oriented mindset to resolve issues, • Demonstrates a "can-do" attitude, and are highly motivated, • Have experience using Windows, iOS, Internet Browsers, Android, and iOS platforms, • Demonstrates the ability to work on a team and separately, delivering high quality work on timeEducation and Experience US annual base: $45,000 - $60,000 A variety of factors are considered when determining someone's compensation, including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed above based on these considerations. Location: We are a hybrid organization and are open to remote work. Our corporate office is located in Fort Collins, CO. Our Values Our values shape the way we work together and serve our customers. They provide insight into our goals of disrupting the industry, figuring out better solutions, and doing so as part of a fast-paced, cohesive, fun-loving, and supportive team. • Do the Right Thing, • Win Together, • Iterate & Learn, • Own It We are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Accept customer calls and return customer. Handle incoming customer service calls. Dispatch incoming customer phone calls.

Job Description From maker to market, Encompass is revolutionizing how technology supports the modern beverage industry–from winemaking with our vintrace solution to beverage production and distribution with our Encompass solutions, we are unlocking new levels of growth and efficiency for our customers across the entire three-tier beverage supply chain. Join our team of technology & beverage professionals as we drive innovation and modernization in one of the world's oldest, and most passionate industries. Your Impact at Encompass: We're looking for a Customer Growth Marketing Manager with a passion for expanding customer relationships and driving measurable revenue impact. This role focuses on growing our footprint and building advocacy within the existing Encompass customer base. You'll partner closely with our Growth Product Marketing Manager, Account Management, and Customer Success teams to uncover opportunities, turn insights into campaigns, and deliver tangible improvements in Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). The ideal candidate combines data fluency, creative problem-solving, and a relentless focus on customer outcomes. This role offers a unique opportunity to shape how Encompass drives value and long-term partnership across its customer community. Key Responsibilities: • Design and execute campaigns that drive account expansion, increase engagement, and promote advocacy and sustained product adoption., • Partner with the Growth Product Marketing Manager to transform customer stories, product updates, and feature launches into high-performing life cycle campaigns., • Collaborate with Account Management and Customer Success to identify opportunities for growth and success at key points in the customer journey., • Analyze engagement and usage data to identify expansion signals, adoption gaps, and engagement opportunities., • Stay informed on performance metrics tied to customer health and growth with a maniacal focus on improving NRR and GRR., • Support the creation of automated customer journeys and campaigns across email, paid, and in-app channels., • Partner with Demand Generation and Revenue Operations to measure campaign impact, attribute influenced pipeline, and surface actionable insights for future programs., • 1-3 years of B2B SaaS marketing experience, ideally in lifecycle or customer marketing., • Familiarity with customer growth metrics (NRR, GRR, expansion ARR, churn, contraction, etc.) and how marketing influences them., • Analytical mindset, with the ability to distill customer and performance data into clear strategies and actions., • Excellent communication skills and comfort collaborating across teams and disciplines. US Annual Base Salary Range: $70,000 - $90,000 plus bonus program. A variety of factors are considered when determining someone's compensation, including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed above based on these considerations. Location: We are a hybrid work environment. This role can be remote or located in our Fort Collins office. Must be based in the U.S. Travel: This position may require overnight travel to support marketing events or internal meetings. Additional travel could include attendance of conferences and trade shows. If you don't meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.Our Values Our values shape the way we work together and serve our customers. They provide insight into our goals of disrupting the industry, figuring out better solutions, and doing so as part of a fast-paced, cohesive, fun-loving, and supportive team. • Do the Right Thing, • Win Together, • Iterate & Learn, • Own It We are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Job Description At Ditesco, and ESP Company, we don’t just manage projects – we deliver success. Based in Fort Collins, Colorado, we are a full-service engineering, program, project, and construction management firm dedicated to turning vision into reality. Since 2006, we’ve been the trusted partner bridging the gap between owners, engineers, architects, and contractors, ensuring seamless collaboration and exceptional results. From water and wastewater systems to transportation, utilities, municipal facilities, and fiber telecommunications, we drive infrastructure projects forward – on time, on budget, and beyond expectations. POSITION DESCRIPTION The Associate Engineer is an engineering position within Ditesco that has advanced beyond an entry level engineer. This position is responsible for the design, project, and construction management of public utilities, telecommunications, broadband, heavy civil water transmission, and public and commercial buildings with oversight from a Senior Project Manager or Program Manager. This position will be responsible for multitasking and managing multiple projects effectively. It will also be responsible for the inspection of construction work for contract compliance, project documentation, and recommendation of remediation measures as necessary. RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties may be assigned. Duties are varied in nature and include: • Works at local and remote jobsites, as assigned., • Manages and produces project design tasks such as plans, reports, maps, and other data related to project design., • Ability to draft technical reports., • Manage cost, schedule, and quality using project controls tools., • Manage client budgets for construction phases of work with supervisory oversight and consults regularly with supervisor on cost and budgetary issues on projects., • Performs project schedule analysis using Microsoft Project or other project management scheduling software to track critical path and monitor float and project progress., • Attends, and may oversee, weekly project progress meetings., • Create, review, edit, and distribute meeting minutes and support project documentation., • Assist with writing and coordinating the distribution of monthly dashboard reports., • Maintain a daily log of construction and inspection activities and prepare and review progress reports., • Assist with managing construction quality control and assurance programs with supervisory oversight., • Provide field engineering support as needed on construction projects., • Complete site inspection for engineering design and construction management services., • Contract administration of various project types (GMP, Unit Price, Cost Plus, etc.) including assisting in the review, and approval of pay applications, change orders, field orders, and change directives., • Perform coordination of work items, scheduling, and communication amongst contractors, utility companies, governmental agencies, citizens, and others as needed., • Manage project closeout procedures which consist of commissioning activities including punch list, completion certificates, warranties, start-up and testing, early project operations, and final payment procedures., • Assist with accurate record drawings and as-built documentation maintained throughout project delivery., • Manage project schedule controls., • Understand project risk in engineering design and construction management., • Graduation from an accredited college or university with a Bachelor's degree in Engineering., • Fundamentals of Engineering (EI) preferred; or an equivalent combination of education and experience., • Minimum 3 years of increasingly responsible experience in engineering and construction with emphasis in the following areas:, • Construction and project management, • Engineering experience related to private, municipal or federal agency projects, • Experience in engineering design or construction with a background in Civil Engineering Design, Construction Management, and/or Project Management., • Field engineering and layout knowledge., • Knowledge of engineering principles and construction practices related to civil engineering, commercial and public buildings, public utilities and telecommunications construction., • Ability to ensure compliance with and follow standard safety practices and procedures common to construction work., • Understanding of construction phasing and practices and ability to implement this knowledge in accurate and construction-grade engineering design., • Ability to compile data and statistics and evaluate and write reports., • Ability to read budgets, and proposals, and understand job costs., • Ability to prepare construction cost estimates for design and construction projects to AACE Class 3 level accuracy., • Ability to prepare engineering cost estimates for design and construction projects., • Ability to effectively communicate using both oral and written communication to internal, external teams and clients., • Ability to establish and maintain effective working relationships with employees, other agencies, clients, and the public., • Ability to multi-task and handle multiple projects at one time., • AutoCAD, Civil 3D, and/or Microstation experience., • ArcGIS experience. At Ditesco, we are committed to the customer experience; we focus on strong relationships, consistently provide high-quality service with unwritten value, and do whatever it takes to transform our communities. We achieve this by hiring the right people and investing in their growth and professional development, fostering long-term career opportunities and success. Ditesco offers an excellent employee benefits package including: • Competitive compensation with yearly performance reviews and discretionary annual bonuses, • 401(k) (Traditional & Roth plans) with a guaranteed employer match of 100% up to the first 3% and 50% on the next 2% (eligibility after 60 days), • PTO (Paid Time Off) & 10 Paid Holidays, • Tiered Health, Vision & Dental Insurance Options (eligibility after 30 days), • Behavioral Medicine through Teladoc, • Short-Term Disability Insurance, • Long-Term Disability Insurance, • Life Insurance, • Pet Insurance, • Education Reimbursement Opportunities, • Flexible and Dependent Benefits Plan, • Referral Bonuses

Job Description From maker to market, Encompass is revolutionizing how technology supports the modern beverage industry–from winemaking with our vintrace solution to beverage production and distribution with our Encompass solutions, we are unlocking new levels of growth and efficiency for our customers across the entire three-tier beverage supply chain. Join our team of technology & beverage professionals as we drive innovation and modernization in one of the world's oldest, and most passionate industries. Your Impact at Encompass Encompass Technologies is the Maker-to-Market Digital Platform for the Modern Beverage Industry. We are modernizing the beverage supply chain to unlock new levels of growth and efficiency for our customers. With our cloud-based, open software platform and extensive partner ecosystem, customers are empowered to confidently grow their businesses while streamlining processes and reducing expenses through data-driven insights and actions. The world's leading producers, distributors, and retailers trust Encompass to help guide and transform their business' accounting processes, production, inventory and warehouse management, sales and delivery, route planning, and so much more! Our team is comprised of brilliant innovators who move quickly, collaborate effectively, and deliver results that drive customer success. We create best practices, often defining problems and solving them before others are even aware of the status quo. We are out to change the Beverage Industry by finding better ways to solve problems. You can find out more about Encompass at EncompassTech.com. Employees in this role are responsible for maintaining expectations and ensuring delivery alignment with customers to drive the successful achievement of customer outcomes using Encompass solutions and services. The Managing Consultant facilitates the customer relationship early in their customer journey and oversees the overall execution of a defined customer value roadmap by managing Encompass resources. They drive one-time delivery of engagements while maintaining revenue, delivery budget targets, and utilization targets. They coach and guide customer stakeholders, sponsors, and project teams. As individual contributors, they collaborate with services leadership to continuously improve our delivery practices, tools and methodology. Key Responsibilities • Acquire: Support the sales team in developing strategies, sharing knowledge, and adopting approaches that ensure Encompass is well-positioned to win new customers or expand existing customer opportunities, and follow through with successful implementations of Encompass solutions. This includes scoping, negotiating, and executing Statements of Work aligned to customer needs., • Plan: Plan engagements and maintain delivery team and customer adherence to the plans in a way that assures project profitability, while assuring accurate forecasts, maximizing resource utilization, and enabling the completion of projects within budget and on schedule., • Lead: This result area focuses on leading successful implementations by aligning teams, managing customer expectations, and delivering value-driven outcomes. It involves coordinating cross-functional efforts, guiding customers through change, and serving as both a subject matter expert and a strategic advisor., • Develop: Discover and identify new opportunities with existing customers that deliver additional value to them., • Ability to have courageous conversations and deal with conflict at the time it is recognized in a professional manner with favorable results., • Excellent influential and communication skills., • Being able to lead customers and internal teams and give guidance on how best to achieve success quickly., • Able to drive value-based conversations with senior or executive stakeholders., • Commercial understanding of the project and company margin drivers., • Planning and resource management., • Technical literacy, including an understanding to drive conversations around high-level design and integration strategies., • Logical mindset and ability to follow processes and application logic., • Experience with basic tools including Slack, Video, Conferencing, Salesforce, Professional Services Automation, MS Office, Visio, etc., • Related certifications or industry designations (e.g., PMP), • Ability to travel to customer locations and work on-site - up to 25%.Education and Experience, • Bachelor's or Master's degree in Computer Science, Management Information Systems, Engineering, or Business (or related degree), or demonstrated relevant experience., • Experience dealing with C-level or Executive stakeholders., • Multi-year experience as a project/program/engagement manager., • Experience in customer roles (beer, wine, spirits production or distribution)., • Experience responding to a variety of customer situations and personalities., • Experience with business process analysis., • Experience in leading a team with no management responsibilities., • Has had project budget responsibilities., • Software implementation and process development experience., • Experience with contract negotiations., • Experience working remotely and on-site with customers to drive goals., • Services Pre-Sales experience, including scoping, estimating, and contracting., • Has worked through sales cycles and RFPs., • Ability to learn and apply industry knowledge and understanding (makers-to-market) of the business to drive revenue., • Demonstrated ability to stay up-to-date with technology changes or industry changes relative to ongoing product enhancements., • Ability to facilitate conversations between technical and non-technical people. Compensation: This role offers a competitive salary, bonus, and benefits. US annual total compensation: $105,000 to $120,000 plus commission A variety of factors are considered when determining someone's compensation, including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed above based on these considerations. Location: We are a hybrid organization and are open to remote work, must be based in the United States. Our corporate office is located in Fort Collins, CO. Travel: This position could require overnight travel to customer sites and to corporate offices. Additional travel could include attendance of conferences and trade show. Our Values Our values shape the way we work together and serve our customers. They provide insight into our goals of disrupting the industry, figuring out better solutions, and doing so as part of a fast-paced, cohesive, fun-loving, and supportive team. • Do the Right Thing, • Win Together, • Iterate & Learn, • Own It We are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Job Description At Ditesco, an ESP Company, we don’t just manage projects – we deliver success. Based in Fort Collins, Colorado, we are a full-service engineering, program, project, and construction management firm dedicated to turning vision into reality. Since 2006, we’ve been the trusted partner bridging the gap between owners, engineers, architects, and contractors, ensuring seamless collaboration and exceptional results. From water and wastewater systems to transportation, utilities, municipal facilities, and fiber telecommunications, we drive infrastructure projects forward – on time, on budget, and beyond expectations. POSITION DESCRIPTION As a Project Engineer at Ditesco, you will provide project coordination and construction oversight for the quality of water, wastewater, utility, and heavy civil construction infrastructure projects across the Northern Front Range region. • Perform civil engineering design tasks that include analyzing plans, survey reports, maps, and other data related to project design., • Assist with managing and supervising project controls (cost, schedule, quality)., • Assists in performing project schedule analysis using Microsoft Project or other project management scheduling software to track critical path, and project progress., • Works at local and remote jobsites, as assigned., • Attends weekly project progress meetings., • Maintain a daily log of construction and inspection activities and prepare and review progress reports., • Create, review, edit and distribute meeting minutes and supporting project documentation., • Supports the development and manage construction quality control and assurance programs., • Inspect construction work related to water utilities, roadways, fiber, development projects and enforce project specifications, contract documents, and governing standards., • Assists in the coordination of monthly dashboard reports of project progress., • Supports the APM/PM with the management of contract administration of various project types (GMP, Unit Price, Cost Plus, etc.) including review, and auditing of pay applications, coordination of change orders, field orders and change directives., • Supports coordination of work items, scheduling, and communication amongst contractors, utility companies, governmental agencies, citizens, and others as needed., • Coordinate and file accurate record drawings and as-built documentation throughout project delivery., • Assist in the performance of field layout verification, and construction-grade surveying and advise supervisor(s) on quality issues related to contractor’s work., • Verify material and equipment received are compliant with approval submittals and shop drawings prior to incorporation into the work., • Bachelor's degree in Engineering., • Entry level experience in engineering or construction with an emphasis in construction management, and/or project administration with appropriate educational background., • Knowledge of engineering principles and construction practices related to heavy civil, commercial, and public buildings, water, wastewater, pipeline, telecommunications and road/bridge construction., • Ability to ensure compliance with, and follow, standard safety practices and procedures common to construction work., • Understanding of construction phasing and practices and ability to implement this knowledge in accurate scheduling and project controls., • Ability to compile data and statistics and evaluate and write reports. Technical writing skills., • Assist in the preparation of budgets, and proposals, and assist with job cost management., • Ability to prepare construction cost estimates for design and construction projects to AACE Class 3 level of accuracy., • Ability to effectively communicate using both oral and written communication to internal, and external teams and clients., • Ability to establish and maintain effective working relationships with employees, other agencies, clients, and the public., • Ability to multi-task and handle multiple projects at one time., • Ability to perform complex mathematical calculations; ability to perform statistical analysis., • Microsoft Project and scheduling software experience., • Fundamentals of Engineering (EI) or an equivalent combination of education and experience. At Ditesco, we are committed to the customer experience; we focus on strong relationships, consistently provide high-quality service with unwritten value, and do whatever it takes to transform our communities. We achieve this by hiring the right people and investing in their growth and professional development, fostering long-term career opportunities and success. Ditesco offers an excellent employee benefits package including: • Competitive compensation with yearly performance reviews and discretionary annual bonuses, • 401(k) (Traditional & Roth plans) with a guaranteed employer match of 100% up to the first 3% and 50% on the next 2% (eligibility after 60 days), • PTO (Paid Time Off) & 10 Paid Holidays, • Tiered Health, Vision & Dental Insurance Options (eligibility after 30 days), • Behavioral Medicine through Teladoc, • Short-Term Disability Insurance, • Long-Term Disability Insurance, • Life Insurance, • Pet Insurance, • Education Reimbursement Opportunities, • Flexible and Dependent Benefits Plan, • Referral Bonuses

Job Description From maker to market, Encompass is revolutionizing how technology supports the modern beverage industry–from winemaking with our vintrace solution to beverage production and distribution with our Encompass solutions, we are unlocking new levels of growth and efficiency for our customers across the entire three-tier beverage supply chain. Join our team of technology & beverage professionals as we drive innovation and modernization in one of the world's oldest, and most passionate industries. Your Impact at Encompass We are seeking an experienced Commercial Account Manager to join our team and focus on expanding relationships with our existing commercial customers. This role requires a strategic, growth-oriented professional with a proven track record in account management, particularly in scaling customer relationships and increasing overall customer spend year over year. As the primary point of contact for a portfolio of commercial clients, you will be responsible for driving revenue growth, enhancing customer satisfaction, and developing long-term account plans that align with the customers' evolving needs. Prior experience working with producers of wine, beer, spirits or other beverages or beverage wholesalers is highly desirable but not required. Key Responsibilities This is an individual contributor role. • Account Growth & Management: Manage a dedicated portfolio of existing Encompass customers. Meticulously prioritize renewal strategies and proactively identify opportunities to drive significant account growth through strategic upselling and cross-selling of relevant new products and services. Develop a comprehensive understanding of each customer's business needs and tailor solutions accordingly., • Retention & Risk Mitigation: Assume full responsibility for achieving and consistently exceeding assigned customer retention targets by implementing proactive engagement strategies. Analyze churn risks and develop effective mitigation plans to ensure long-term customer relationships., • Relationship Management & Advisory: Cultivate and maintain robust, enduring relationships with key customer stakeholders. Understand their strategic priorities and business objectives, and effectively position Encompass solutions as integral to their success. Act as a trusted advisor, providing valuable insights and guidance., • Product Expertise & Adoption: Acquire and continuously update an in-depth understanding of the full suite of Encompass products and services. Proactively champion product adoption within customer organizations by developing and delivering personalized resources, educational initiatives, and comprehensive training programs., • Strategic Planning: Develop comprehensive customer profiles and create and execute strategic growth plans for each account. Identify specific opportunities to expand the usage of the Encompass platform and align its capabilities with critical customer business outcomes., • Customer Advocacy: Serve as a dedicated customer advocate within Encompass. Effectively communicate customer needs, feedback, and insights to relevant cross-functional teams, including product development, marketing, and support., • Brand Ambassador: Develop compelling customer success stories and detailed case studies that articulate the tangible value and positive impact of Encompass solutions. Represent Encompass and its innovative solutions at key industry events, conferences, and networking opportunities., • Strong understanding of commercial-level sales and account management processes, including account planning and stakeholder management., • Demonstrated ability to build and execute strategic account plans that result in measurable business growth., • Excellent communication, relationship-building, and negotiation skills., • Data-driven and analytical, with the ability to use customer insights to drive decision-making.Education and Experience, • 5+ years of experience in commercial SaaS account management, with a proven track record of growing existing customer relationships and increasing revenue., • Experience managing accounts in the beverage alcohol industry (wine, spirits, beer) is a significant plus., • Knowledge of ERP or related commercial software solutions. US annual base compensation: $55,000 to $70,000 annually + Sales Commission Plan. A variety of factors are considered when determining someone's compensation, including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed above based on these considerations. Location: We are a hybrid organization and are open to remote work. Must be based in the United States. Our corporate office is located in Fort Collins, CO. Travel: This position could require overnight travel to customer sites and to corporate offices. Additional travel could include attendance of conferences and trade shows. Our Values Our values shape the way we work together and serve our customers. They provide insight into our goals of disrupting the industry, figuring out better solutions, and doing so as part of a fast-paced, cohesive, fun-loving, and supportive team. • Do the Right Thing, • Win Together, • Iterate & Learn, • Own It We are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

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Job Description Job Title: Change Lead Location: Remote (Preferred: Fort Collins or Denver Metro Area) Contract Duration: 10/2025 – 10/2026 Pay Rate: $130–$140/hour Employment Type: W-2 or 1099 Position Summary: We are seeking a Change Lead to guide a year-long organizational transformation involving a Salesforce platform rollout and a new customer-facing website compliant with Colorado accessibility standards. This role will drive change strategy, stakeholder engagement, and communication planning across business units and executive leadership. This position is mostly remote, with occasional travel to Fort Collins. Key Responsibilities: • Develop and execute a structured change management strategy aligned with Salesforce implementation., • Lead stakeholder analysis, readiness assessments, and adoption planning., • Facilitate cross-functional alignment and engagement strategies., • Build and maintain communication and training plans., • Collaborate with project management and executive teams to embed change principles into execution., • Track adoption metrics and adjust change strategy based on performance and feedback., • Support leadership and frontline staff during the transition to new digital tools and processes. Required Qualifications: • 8+ years of experience in Change Management or Organizational Development., • Proven leadership in large-scale system implementations or customer experience transformations., • Strong stakeholder management, facilitation, and communication skills., • Deep familiarity with change management frameworks and tools., • Preferred: Prosci Change Management Certification, • Preferred: Experience in public sector or higher education environments

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Job Description From maker to market, Encompass is revolutionizing how technology supports the modern beverage industry–from winemaking with our vintrace solution to beverage production and distribution with our Encompass solutions, we are unlocking new levels of growth and efficiency for our customers across the entire three-tier beverage supply chain. Join our team of technology & beverage professionals as we drive innovation and modernization in one of the world's oldest, and most passionate industries. About the Role You're the kind of person who loves turning big ideas into tangible progress. As a Product Owner, you'll be the tactical heartbeat of our product execution — translating strategy into action and ensuring every sprint moves us closer to delivering real value for our customers. You'll own the product backlog, define priorities, and partner closely with engineering, design, and stakeholders to bring clarity and momentum to everything we build. You're the person people come to when they want to know what's next, what's ready, and why it matters. What You'll Do Drive Execution & Prioritization * Manage and prioritize the product backlog to keep the roadmap aligned with strategic goals. * Write crisp, detailed user stories and acceptance criteria that guide engineering toward high-quality delivery. * Serve as the go-to decision-maker for tactical questions and feature tradeoffs. * Keep stakeholders informed, engaged, and aligned on what's shipping next and why. Support Go-to-Market Readiness * Create clear release notes, documentation, and enablement materials for internal and customer-facing teams. * Partner with Sales, RevOps, and Customer Success to ensure new features are launched successfully and supported effectively. Lead Collaboration Across Teams * Run agile ceremonies for your team — from sprint planning and backlog grooming to daily standups and retrospectives. * Build strong relationships with engineering, QA, and design to keep delivery fast, focused, and transparent. * Spot blockers early, clear them quickly, and keep projects moving forward. * Work closely with other Product Owners to align priorities across teams. Translate User Needs Into Product Impact * Use customer feedback, user personas, and data to shape and refine product requirements. * Track competitor features and identify opportunities to differentiate and improve. * Participate in win/loss reviews to close the loop on what's working — and what's not. What You Bring * 2+ years of experience in SaaS product ownership, product management, or agile delivery roles. * Proven success managing a feature backlog, writing user stories, and facilitating agile ceremonies (Scrum or Kanban). * Strong communication skills — you can bridge conversations between technical and non-technical stakeholders. * A natural ability to synthesize data and feedback into decisions that move the product forward. * Bachelor's degree (or equivalent experience) in a relevant field such as business, engineering, or computer science. Bonus Points If You Have: * Experience supporting SaaS integrations (ERP, CRM, e-commerce, or payments). * Exposure to Stripe Custom Connect. * Certifications like CSPO or PSPO (helpful but not required). What Success Looks Like (First 6–12 Months) * You've built strong partnerships with Engineering, CS, and Implementation teams. * You've translated customer and stakeholder needs into clear, prioritized product requirements. * You've developed a deep understanding of our platform and are trusted as a key decision-maker in what we build next. Why You'll Love Working Here At Encompass, you'll join a team that blends creativity, collaboration, and craft. We believe great products are built when curious people work together — and we're committed to giving you the space, autonomy, and support to do your best work. You'll have opportunities to shape not just what we build, but how we build it — helping drive a product that powers the global beverage industry. Additional Details US Annual Base Salary Range: $70,000 - $95,000 plus annual bonus program. A variety of factors are considered when determining someone's compensation, including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed above based on these considerations. Location: We are a hybrid work environment. This role can be remote or located in Corporate office located in Fort Collins, Colorado. Our Values Our values shape the way we work together and serve our customers. They provide insight into our goals of disrupting the industry, figuring out better solutions, and doing so as part of a fast-paced, cohesive, fun-loving, and supportive team. • Do the Right Thing, • Win Together, • Iterate & Learn, • Own It We are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

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Customer Service / Remote] - Anywhere in U.Up to $55K per year / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at Point of Rental Software, you will: Provide exceptional customer service and technical support to clients via phone, email, and chat; Troubleshoot and re

Customer Service / Remote] - Anywhere in U.Up to $50K per year / Medical, dental & vision / 401k / PTO - As a Customer Support Associate at CreativeX, you will: Manage incoming customer inquiries via email and chat; Provide timely and accurate responses to customer questions and concerns; Troublesho

Customer Service / Remote] - Anywhere in U.Up to $75,900 per year / Flexible schedule / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at MeridianLink, you will: Provide exceptional customer service to clients via phone, email, and chat; Resolve customer inquiries and

Customer Support / Remote] - Anywhere in U.Competitive pay - As a Customer Service Specialist at The Alliance, you will: Provide exceptional customer service to clients via phone, email, and chat; Resolve customer inquiries and complaints in a timely and professional manner; Maintain accurate record

Customer Service / Remote] - Anywhere in U.Competitive Pay - As a Customer Support Member you'll: Achieve and maintain expert knowledge on the product; Handle customer inquiries in a timely manner; Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues throu

Customer Service / Remote] - Anywhere in U.Competitive pay & benefits - As a Customer Support Specialist at Atarim, you will: Communicate with customers via email and chat to provide outstanding support and resolve any issues they may have; Maintain accurate records of customer interactions and tran

Customer Service / Fully Remote] - Anywhere in U.Competitive compensation / Company provided laptop, monitor & accessories - As a Customer Care Rep you'll: Be the first responder of customer inquiries via phone, email, and chat; Listen, identify, and assess each customer's need to offer a solution t

Customer Service / Remote] - Anywhere in U.K+ per year / Healthcare benefits / PTO - As a Customer Support Associate at Pomelo Care, you will: Provide excellent customer service to clients via phone, email, and chat; Troubleshoot and resolve customer inquiries and complaints; Maintain accurate recor

Customer Support / Remote] - Anywhere in U. Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquirie

Call Center / Remote] - Anywhere in U.Benefits - As a Customer Service Rep at Keen, you will: Respond to inbound customer communications by phone, live chat, and email politely and efficiently within a fast-paced environment; Answer product questions from customers and provide solutions based on ind

Customer Service / Remote] - Anywhere in U.As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while

Customer Service / Remote] - Anywhere in U.Medical, dental & vision / PTO / WFH Stipend / Equipment provided - As a Customer Experience Advocate at SRPSupport, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Answer incoming customer

Customer Service / Fully Remote] - Anywhere in U.Competitive salary / Flexible hours - As a Customer Support Agent you'll: Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails); Provide support to therapists to en

Customer Service / Remote] - Anywhere in U.Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about o

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep at CoinTracker, you will: Provide exceptional customer service to our clients by responding promptly and effectively to inquiries and concerns; Troubleshoot and resolve technical issues related to our platform and

Customer Support / Remote] - Anywhere in U.

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product

Job Description JEWELRY ADVISOR About Darvier Jewelry Design Studio: Darvier is a busy, locally owned jewelry store that is passionate about producing high-end, custom jewelry. We always look for great talent and believe in fostering a collaborative environment where designers can thrive. Our staff gains unique access to our in-house workshop facilities and a venue to display and sell their own designs. Join Our Talented Team! We seek a creative, positive, Showroom Jewelry Advisor who wants to dive into jewelry and grow with a talented and successful team. About the Position: The ideal candidate is dedicated to providing an exceptional, warm, and welcoming experience for every client while maintaining a premium showroom environment. They are one of the first faces a client sees when they come in and one of the last when the client picks up a completed project. They guide clients down the production pipeline, setting them up with the appropriate route to accomplish their jewelry goals. They are responsible for performing daily showroom tasks such as helping open the store at the beginning of the day, helping close down at the end of the day, shipping orders, keeping displays looking fresh, and ensuring merchandise inventory is in order. Knowledge of and experience with gemstones, diamonds, precious metals and stone setting types is strongly suggested. What You'll Do (Job Responsibilities): Customer Experience & Sales: • Create a welcoming environment for clients by greeting and welcoming guests into our showroom with enthusiasm, warmth, and professionalism. Create a memorable and personalized experience through tactful interaction and emphasizing education., • Promptly respond to inquiries with accurate information and assist with emails, phone calls, and/or in-person appointments., • Serve as a point of contact/liaison between clients and production, keeping our CRM updated with details of where and who projects are with in production, • Check-in processes: adequately document all pieces that we take in with the client’s updated information and photograph everything as it comes in., • Checkout processes: assist clients with pick-ups, payments, exchanges, re-sizing, and shipping., • Feeling comfortable asking for help: we are a collaborative environment. It is crucial to be always open to learning and feedback in this role., • Perform quality control for all outgoing repairs with 360 photo documentation. Retail Operations: • Showing and selling jewelry on display., • Maintain the appearance, cleanliness, and organization of the showroom. This includes performing opening/closing procedures and helping keep it clean., • Being aware of what sells and restocking the shelves as needed. You will work with our metalsmiths to create beautiful, universally loved pieces., • Ensure the security of our product and follow operational policy and procedure., • Assist with tracking inventory of all live pieces, gemstones, and diamonds., • Tag all custom and repair photos in our photo database. What We're Looking For (Requirements): • 1+ year of customer facing retail experience., • Comfortable engaging with and relating to people of all types and being generally respectful to everyone in the space is a must, • Passion for and knowledge about jewelry, diamonds (e.g., modern, antique, lab), and gemstones. Being familiar with vintage jewelry and its history is a plus, • Excellent professional verbal and written communication, while consistently maintaining high attention to detail and emotional intelligence with all clients, • Proficiency with personal computers, Adobe products, Microsoft Office, Google and reasonable camera skills, • Practical experience with a CRM/POS system or customer-focused channel software system preferred, • Must be open to constructive feedback from the team and clients when selecting the best jewelry purchase and service options as a collaborative team player, • Must be able to commute to our studio in Fort Collins, Colorado. This is not a Remote or Hybrid position. Compensation & Benefits: • Starting Pay: $20.50 - $25.50/hour, depending on experience - not including sales performance bonus. You will receive a steady guaranteed income each pay period, and on top of that, you’ll have the opportunity to earn extra based on the sales you make. The more you help clients find the perfect piece and complete sales, the more additional income you can achieve. Typical bonus compensation is an additional $6.25-$25/hr per project., • Schedule: Full-time Tuesday through Saturday 10:30 to 6ish (Saturdays are required), • Benefits: Paid vacation, Paid sick leave, Medical, State-run IRA, • Perks: Access to the Workshop facilities, employee pricing on jewelry, performance pay has no limit over base starting range., • Apply Now! We can’t wait to meet you! While we are not always hiring, when a position opens up, we refer to submitted resumes before posting jobs. Submit your resume today and be part of a team that brings dreams to life through the art of jewelry design.Company DescriptionDarvier Jewelry Design Studio was established in 2006 by artists to provide innovative solutions and the highest quality jewelry design, manufacturing, repair and restoration services to Northern Colorado and online. We recently moved to a 3000sq ft gallery and workshop space and are looking to add to our team. We support in-house casting, 3D printing, CAD services, laser/plasma welding and a large inventory of unique designs, Mokume, gemstones and diamonds. You will have all the tools you need to find success in your craft.Darvier Jewelry Design Studio was established in 2006 by artists to provide innovative solutions and the highest quality jewelry design, manufacturing, repair and restoration services to Northern Colorado and online. We recently moved to a 3000sq ft gallery and workshop space and are looking to add to our team. We support in-house casting, 3D printing, CAD services, laser/plasma welding and a large inventory of unique designs, Mokume, gemstones and diamonds. You will have all the tools you need to find success in your craft.

Customer Service / Remote] - Anywhere in U.Up to $42K per year + bonuses / Medical, dental & vision / 401k / PTO - As a Member Service Coordinator, you will: Conduct member outreach (telephonic, text and email) to schedule and confirm appointments; Effectively leverage practice management systems, E

Customer Service / Remote] - Anywhere in U.K+ per year / Medical, dental & vision / 401k / PTO / Internet stipend - As a Customer Experience Specialist at Atticus, you will: Communicate with customers via phone, email, and chat to provide exceptional customer service; Resolve customer inquiries and

Customer Service / Remote] - Anywhere in U.Up to $24 per hour / Health, dental & vision / 401k / PTO / Paid training / Monthly internet stipend - As a Member Service Guide at Devoted Health, you will: Provide exceptional customer service to members through various communication channels; Respond to

Customer Support / Remote] - Anywhere in U.

Customer Support / Remote] - Anywhere in U.Competitive pay / 100% company-paid medical, dental, and vision / 401k match / PTO - As a Customer Service Rep at Thorne, you will: Respond to customer inquiries via phone, email, and chat in a timely and professional manner; Provide accurate and helpful in

Customer Service / Remote] - Anywhere in U.Up to $80K per year / Medical, dental & vision / 401k / PTO / Home office set-up allowance - As a Customer Experience Associate at Renew Home, you will: Serve as a trusted advocate for our users by ensuring their questions are answered and their issues are

Customer Service / Remote] - Anywhere in U.K+ per year / Medical, dental & vision / 401k / PTO / Home office + meal stipends - As a Customer Support Specialist at Grow Therapy, you will: Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat; Dig deep into problems in o

Customer Service / Remote] - Anywhere in U.Up to $70K per year / Health, dental & vision / 401k / PTO - As a Customer Support Rep at GreenSpark, you will: Educate customers on our products and services; Troubleshoot and resolve customer issues; Maintain accurate and detailed records of customer inte

Customer Service / Remote] - Anywhere in U.Up to $45K per year - As a Customer Support Specialist at Fabric Health, you will: Provide exceptional customer service to Fabric Health clients by promptly responding to inquiries via phone, email, and chat; Maintain a high level of product knowledge and s

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Specialist at Repairify, you will: Provide excellent customer service by answering phone calls, responding to emails, and resolving customer inquiries in a timely and professional manner; Troubleshoot and resolve tech