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Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator who thrives in a results-driven environment? We’re seeking Collections Representatives who are professional, empathetic, and motivated to help customers resolve outstanding balances while maintaining respectful and solution-focused interactions. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Customer Outreach: Contact customers via phone and email regarding overdue accounts to discuss balances and payment options., • Negotiation: Work with customers to establish realistic and effective repayment plans or settlements., • Follow-Up: Monitor and follow up on missed payments and broken promises to pay., • Account Management: Update customer records, payment statuses, and notes in the system accurately and promptly., • Compliance: Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies., • Documentation: Maintain detailed and organized records of all interactions and collection efforts., • Performance Goals: Consistently meet or exceed daily and monthly collection targets. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or GED required, • Bilingual in English and Spanish (required), • Strong negotiation and conflict resolution skills, • Ability to remain calm, professional, and empathetic under pressure, • Familiarity with debt collection laws and best practices is a plus, • Previous experience in collections, customer service, or call center environments preferred

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team! We’re looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you’ll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, • Use product knowledge and training to recommend solutions and close sales, • Build rapport, listen actively, and address customer needs effectively, • Research account details and collaborate with internal teams to resolve issues, • Manage customer accounts and process orders accurately using our systems, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Protect customer data and handle sensitive information responsibly, • Escalate complex issues to appropriate team members when needed, • Stay current with training, system updates, and team communications, • Maintain excellent attendance and punctuality Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older with a high school diploma or equivalent, • Strong verbal and written communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable, punctual, and self-motivated, • Skilled in conflict resolution, problem-solving, and negotiation, • Customer-focused with empathy, patience, and responsiveness, • Ability to multitask and manage time effectively, • Team-oriented with a positive attitude, • Comfortable in a fast-paced, evolving environment, • Strong interpersonal skills and relationship-building abilityPreferred Qualifications:, • 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center, • Experience in state or federal work environments

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking enthusiastic and customer-focused Customer Service Representatives to join our team. In this role, you will provide exceptional support across inbound customer service, help desk, technical support, and back-office functions for a variety of commercial and public sector clients. You will assist customers with product and service inquiries, troubleshoot basic technical issues, resolve account-related concerns, and represent some of the world's most recognized brands with professionalism and care. Whether you are starting your career or looking to build on your customer service experience, this is an excellent opportunity to grow within a supportive environment. We provide comprehensive, industry-leading training and offer clear career progression opportunities into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Listen actively to customers, identify their needs, and provide accurate solutions to resolve inquiries., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related questions., • Research and gather information across multiple systems to resolve customer concerns or coordinate with other departments when necessary., • Process customer requests, claims, and account updates accurately while maintaining detailed documentation., • Utilize company systems, technology, and knowledge resources to effectively manage customer accounts., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Escalate complex customer concerns to the appropriate departments or management team when required., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Protect confidential and personal customer information by adhering to company policies and data privacy standards., • Participate in ongoing training sessions, team meetings, and development activities to stay current with products, systems, and processes., • Meet established performance, quality, attendance, and schedule adherence expectations., • Contribute to a positive team environment while consistently delivering an outstanding customer experience. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Previous experience using computers for data entry and customer support activities., • Excellent verbal and written communication skills in English., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for applicable work-from-home positions., • Strong organizational, time management, and multitasking skills., • Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable using Windows-based applications and learning new software systems., • Strong analytical and problem-solving abilities with the confidence to troubleshoot customer concerns., • Excellent conflict resolution, negotiation, and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine desire to help others., • Ability to thrive in a fast-paced, constantly evolving environment., • Dependable with excellent attendance and punctuality., • Strong team player with a positive attitude and willingness to learn., • Ability to work scheduled shifts, including the required training period Preferred • One year of experience in a contact centre environment supporting customer service, technical support, inside sales, back-office operations, live chat, or administrative support., • Previous experience supporting state or federal government programs is advantageous but not required.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect opportunity to grow your career in a supportive and rewarding environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound calls to prospective customers and follow up on leads., • Present and sell company products and services to new and existing customers., • Achieve daily, weekly, and monthly sales targets., • Maintain a high level of product knowledge to effectively address customer needs., • Record all sales activities and customer interactions in the CRM system., • Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High School Diploma/GED, • 1-2 years of sales experience, preferably in a call center or remote setting., • Strong persuasive and negotiation skills., • Self-motivated with a results-oriented mindset., • Excellent communication and interpersonal abilities.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Recognize sales opportunity and apply sales skills to upgrade, • Explain and position the products and processes with customers, • Appropriately escalate customer dissatisfaction with managerial team, • Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced Accountant to manage financial operations, reporting, and compliance for our BPO business. You’ll play a key role in supporting strategic financial decisions. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Prepare monthly, quarterly, and annual financial statements., • Manage accounts payable, receivable, and payroll processes., • Ensure compliance with tax regulations and financial reporting standards., • Support budgeting, forecasting, and variance analysis., • Assist with internal and external audits., • Maintain accurate financial records and documentation., • Collaborate with leadership on financial planning and strategy. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Accounting, Finance, or a related field; CPA or equivalent certification, • 3+ years of accounting experience, preferably in a BPO or service-based industry., • Proficiency in accounting software (e.g., QuickBooks, Sage, Xero)., • Strong attention to detail and analytical skills., • Knowledge of IFRS or GAAP standards.

Job Description This position is required as onsite. Remote is not offered for this position. It is non-commission aviation instrument sales. THE POSITION… As an Account Manager, you will be essential in business development by supporting tradeshows, customer meetings, discovering new product opportunities, and offering solutions to meet power needs. You’ll work with the best customers from all over the world. To be successful in this role, you’ll ensure continual growth across all our product lines and Original Equipment Manufacturer (OEM), Commercial, and Defense markets, while providing a top-notch customer experience. THIS POSITION MAY BE FOR YOU IF… • You have a minimum 5 years direct aviation sales experience, preferably with exposure to aviation electrical and avionics systems., • You have proven experience in relationship building and providing superior customer service., • You have strong negotiation and project/program management skills., • You have excellent presentation skills., • You are proficient with CRM and Microsoft Office., • You have strong attention to detail., • You are organized, focused, and results oriented., • You are a problem-solver with critical thinking and prioritizing skills., • You are a people person and have excellent verbal, written and interpersonal communication skills. WE WOULD REALLY LIKE IT IF… (but it’s not a deal breaker) • You have a Bachelor’s degree in Engineering or related field., • You hold a Private Pilot’s License, Airframe and Powerplant License, or similar certification in the aviation field. WHAT YOU CAN EXPECT FROM ONE DAY TO THE NEXT… • Generate leads, develop relationships, and close opportunities with identified market contacts, • Identify, research, and provide feedback on current products and future industry trends including competitive product positioning and market opportunities, • Create, coordinate, and conduct sales presentations to prospects and existing partners, • Lead development of product proposals (RFP responses) and compliance matrix, • Lead the negotiation, administration, and execution of long-term contracts and agreements to establish positive, long-term partnerships and programs, • Serve as the primary point of contact with program partners, • Support customer training and deployment projects, • Become a subject matter expert on Lithium-ion batteries, power conversion solutions, and avionics systems, • Participate in industry trade shows as required, • Travel up to 25% to meet customer needs WE ARE ONE OF THE BEST PLACES TO WORK… • We provide competitive pay and a comprehensive benefits package., • We promote an environment where you can excel in your career while still maintaining a healthy work-life balance., • Our facility is climate controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment., • We believe anything worth doing is worth doing right – every time., • We have frequent events to keep work interesting. Our food drive is super impressive, we have a food truck fest in the summer, monthly fruit/donut day, employee luncheons throughout the year, wellness challenges with incentives and frequent ticket raffles for local sporting and cultural events., • We have a small company feel even though we’re doing big things! WHO WE ARE… Mid-Continent Instruments and Avionics manufactures certified instruments, avionics and power solutions for the global aerospace industry and operates one of the largest maintenance, overhaul and exchange programs in the world. The company’s True Blue Power division is a leader in the design and manufacture of advanced lithium-ion aircraft batteries, USB chargers, inverters and converters. At Mid-Continent Instruments and Avionics, we are committed to quality, service, integrity, and professionalism. Our employees serve customers in general, business and commercial, advanced air mobility, defense and special missions markets. In this role, you’ll be an important part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider. This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required. Actual compensation offered within the targeted salary range will be determined by factors such as job-related knowledge, skills, and experience.

Job Description The Regional Sales Manager – Avionics is responsible for driving revenue growth through the development and management of customer relationships within the aviation industry, with a primary focus on avionics modifications, upgrades, installations, connectivity solutions, troubleshooting, and repair services. This individual will promote Yingling Aviation's avionics capabilities to private, corporate, charter, fleet, and commercial aircraft owners and operators, while serving as a trusted advisor to customers seeking innovative avionics solutions. This is a remote position with significant travel required to meet with clients, visit operators and maintenance facilities, attend industry events, and maintain a visible presence within the aviation community. Primary Duties & Responsibilities Business Development • Identify, pursue, and secure new business opportunities for avionics modifications, upgrades, installations, repair services, and connectivity solutions., • Develop strategic sales plans to expand Yingling Aviation's avionics customer base and increase market share., • Generate leads through networking, customer referrals, industry events, and proactive outreach efforts. Account Management • Build and maintain strong, long-term relationships with aircraft owners, operators, chief pilots, directors of maintenance, fleet managers, and aviation stakeholders., • Serve as the primary point of contact for assigned accounts, ensuring exceptional customer service and responsiveness throughout the sales cycle., • Conduct regular customer visits to understand operational needs and identify opportunities for additional avionics services. Technical Expertise • Utilize comprehensive knowledge of avionics systems and aircraft integration to effectively present Yingling Aviation's avionics capabilities and solutions., • Consult with customers regarding upgrade options, regulatory requirements, aircraft compatibility, and operational benefits., • Collaborate with technical teams to develop tailored proposals that align with customer objectives and aircraft requirements. Sales Strategy & Market Analysis • Monitor aviation industry trends, emerging technologies, regulatory changes, and competitor offerings to identify growth opportunities., • Maintain awareness of OEM developments, supplemental type certificates (STCs), and new avionics products entering the market., • Provide leadership with market intelligence and recommendations to support business development initiatives. Proposal Development & Project Coordination • Partner with Avionics Operations, Program Management, Engineering, and Customer Support teams to develop accurate quotations and project schedules., • Facilitate seamless handoffs from the sales process through project execution while ensuring customer expectations are effectively managed., • Support contract negotiations and assist in resolving customer concerns throughout the project lifecycle. Industry Representation • Represent Yingling Aviation at trade shows, industry conferences, OEM events, and customer functions., • Promote the organization's reputation as a premier provider of avionics solutions through active participation in aviation organizations and networking opportunities., • Maintain a strong professional presence within the aviation community to foster long-term partnerships. Travel • Travel extensively within the assigned territory to conduct customer meetings, aircraft visits, industry events, and business development activities., • Maintain a consistent field presence to strengthen relationships and identify emerging opportunities. Education & Experience Experience • Minimum of five (5) years of sales experience within the aviation industry, preferably focused on avionics sales, avionics MRO, aircraft modifications, or related technical aviation services., • Demonstrated success achieving or exceeding sales goals and revenue targets. Technical Knowledge • Strong understanding of avionics systems and technologies, including but not limited to:, • Flight deck modernization programs, • ADS-B compliance solutions, • Connectivity and Wi-Fi systems, • Cabin management systems, • Navigation and communication systems, • Radar and weather systems, • Satellite communications, • Supplemental Type Certificate (STC) processes, • FAA regulatory requirements impacting avionics installations Industry Relationships • Established relationships within the aviation industry, including:, • Corporate flight departments, • Aircraft management companies, • Directors of Maintenance, • Chief Pilots, • OEM representatives, • FBOs, • Charter operators, • Aircraft owners and operators Customer Focus • Demonstrated commitment to delivering exceptional customer experiences and developing trusted partnerships. Communication Skills • Excellent verbal, written, and presentation skills with the ability to translate complex technical concepts into customer-focused solutions., • Strong negotiation and influencing abilities. Self-Motivation • Ability to work independently in a remote environment while effectively managing priorities, travel schedules, and sales pipelines., • Strong organizational and time-management skills. Education • Bachelor's degree in Aviation Management, Business Administration, Marketing, or a related field preferred., • Equivalent aviation industry experience may be substituted for formal education. Travel Requirements • Willingness and ability to travel 50–75%, including overnight travel, to support customer engagement and business development activities. What We Offer • Competitive salary with performance-based incentives., • Comprehensive benefits package, including health insurance and retirement plans., • Opportunities for professional growth and development., • A dynamic, supportive team culture that values innovation and collaboration. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Operations Manager serves as the senior on‑site leader responsible for operational delivery, client partnership, and performance results. This role ensures alignment between organizational goals, workforce execution, and service excellence. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities • Oversee day‑to‑day management of the account and maintain communication with client operational contacts., • Drive performance outcomes to achieve SLAs, KPIs, and quality expectations., • Lead, mentor, and develop functional leaders to ensure consistent execution., • Manage client updates, reporting, and escalation handling., • Ensure alignment across Quality, Training, Workforce, and Talent Acquisition functions., • Identify opportunities to enhance processes, improve efficiency, and elevate customer experience., • Maintain compliance with company policies, security requirements, and regulatory standards. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Business Administration, Operations Management, or related field (or equivalent experience)., • 3 years of contact center/BPO leadership experience with multi-functional oversight., • Proven success managing large teams through layered leadership structures., • Strong financial management capabilities including budgeting, forecasting, and cost control., • Demonstrated ability to build and maintain client relationships, including executive-level stakeholders., • Experience achieving KPI performance, delivering SLAs, and leading continuous improvement initiatives., • Advanced decision‑making and problem‑solving skills in fast-paced environments., • Strong knowledge of workforce planning, quality frameworks, and operational analytics., • Excellent communication, presentation, and change management abilities. Nice to Have • Experience within fintech, financial services, or regulated industries., • Six Sigma, Lean, or similar process improvement certifications., • Experience launching new programs or scaling operations., • Familiarity with automation, AI‑enabled tools, or digital transformation initiatives.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level performance across the operation. This role is responsible for aligning workforce plans with business needs, improving operational efficiency, and ensuring teams are positioned to deliver consistent and reliable customer support. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear direction, accurate data, and the tools needed to execute forecasting, scheduling, and real‑time management effectively., • Ensures all workforce-related requirements, deliverables, and reporting deadlines are completed accurately and on time, maintaining alignment with operational needs and client expectations., • Oversees the full forecasting cycle, including long‑term, short‑term, and intraday projections, and uses data insights to guide resource planning, staffing models, and service level strategies., • Leads capacity planning efforts by evaluating historical trends, future volume projections, shrinkage assumptions, and staffing constraints to ensure the organization is fully prepared to meet demand., • Develops and maintains scheduling strategies that balance operational efficiency, employee experience, and service level objectives, ensuring coverage aligns seamlessly with forecasted workloads., • Aligns staffing models with operational goals by collaborating with Operations, HR, and Finance to ensure headcount plans, hiring pipelines, and scheduling decisions support both productivity and service excellence., • Drives continuous improvements in workforce planning processes by analyzing performance trends, identifying process gaps, introducing automation opportunities, and optimizing workflows for greater accuracy and efficiency., • Partners with leadership to provide insights and recommendations on staffing risks, service level threats, and operational bottlenecks, enabling proactive decision‑making across the business., • Ensures workforce tools, platforms, and reporting dashboards are used effectively and updated as needed to support accurate forecasting and real‑time visibility., • Supports business continuity and contingency planning by preparing staffing scenarios, adjusting plans in response to unexpected volume changes, and coordinating mitigation strategies with cross-functional teams. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 3+ years of Workforce Management experience in a complex contact center environment, demonstrating the ability to support high-volume operations, multi-skill queues, and dynamic staffing needs., • Strong expertise in forecasting, capacity planning, and scheduling, with proven ability to build accurate models, interpret historical trends, and adjust staffing plans in response to changing volumes or business conditions., • Leadership experience managing WFM teams, including coaching analysts, delegating responsibilities, and ensuring high performance across forecasting, scheduling, and real-time management functions., • Advanced analytical and reporting capabilities, with the ability to work with large datasets, identify performance trends, create actionable insights, and present data in a clear, operationally relevant manner., • Ability to translate workforce data into operational strategy, partnering with cross-functional teams to influence decision-making, staffing plans, budget discussions, and service-level improvement initiatives., • Hands‑on experience with real-time operations and service‑level recovery plans, including managing intraday adjustments, responding to unexpected volume spikes, and coordinating mitigation efforts with operations leadership., • Strong communication, stakeholder management, and problem-solving skills, with the ability to influence without authority and collaborate across departments., • High proficiency in WFM tools, Excel/Google Sheets, and reporting platforms, enabling accurate forecasting, schedule creation, and performance monitoring., • Deep understanding of contact center KPIs, such as SL, AHT, shrinkage, occupancy, interval alignment, and schedule adherence, and how they contribute to overall operational success.Nice to Have, • Certifications or advanced proficiency in major workforce management platforms., • Experience supporting multi-site, multi-language, or global operations, with exposure to varied staffing models, regional labor considerations, or time‑zone–based complexities., • Background in financial modeling, budget forecasting, or scenario planning, supporting long-term operational strategies, hiring plans, and cost optimization initiatives., • Experience implementing new WFM systems, automation tools, or reporting dashboards, contributing to the modernization and scalability of workforce planning functions., • Familiarity with AI-assisted forecasting, machine learning models, or advanced analytics, helping drive innovation in WFM processes.

Job Description General Applicant Full-Time/Part-Tim Company Overview: Wichita Furniture is a dynamic and growing organization dedicated to our customers. We pride ourselves on fostering a collaborative and inclusive environment where every team member can thrive. We’re looking for enthusiastic and motivated individuals to join our team in various capacities. Job Summary: The General Applicant position is designed for individuals who are interested in exploring opportunities within our organization across diverse departments. This role is perfect for candidates who may not have specific skills or titles in mind but possess a strong willingness to learn, adapt, and contribute to our goals. As a General Applicant, you will be considered for various positions as they become available, tailored to your skills and interests. Key Responsibilities: • Demonstrate a proactive attitude and eagerness to take on new challenges., • Engage in learning and development opportunities to enhance skills that align with company needs., • Assist with ad-hoc projects and tasks across multiple departments as assigned., • Communicate effectively with team members, supervisors, and other departments., • Uphold company values and contribute to a positive work culture. Qualifications: • A high school diploma or equivalent; further education or training is a plus., • Strong interpersonal and communication skills., • Ability to work both independently and as part of a collaborative team., • Willingness to learn new skills and take on diverse tasks., • Basic computer skills and familiarity with standard office software (e.g., Microsoft Office Suite)., • Prior experience in customer service, administration, or related fields is a plus, but not required. What We Offer: • Competitive salary and benefits package., • Opportunities for professional growth and advancement., • Training and development programs to enhance your skills., • A supportive and inclusive work environment., • [Additional perks, such as flexible working hours, remote work options, wellness programs, etc.] How to Apply: If you are interested in exploring career opportunities with [Company Name], please submit your resume and a brief cover letter detailing your interests and skills. We look forward to reviewing your application! [Company Name] is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionJob Title: Complex Assembly Technician – Aviation / Space Job Description This role focuses on assembling complex mechanical and electromechanical products and subassemblies for aviation and space applications, ensuring all work meets strict quality and documentation standards. You will interpret blueprints and technical data, perform precision bench assembly using bearings, bushings, sealants, and other hardware, and maintain detailed production records while working in a fast-paced, quality-driven environment. Responsibilities • Assemble fabricated metal products, electrical equipment, appliances, and complex aerospace components according to written directions and specifications., • Read and interpret blueprints, schematics, work orders, customer specifications, bills of material, and other manufacturing documentation, then build to those specifications., • Perform complex mechanical assembly of aerospace and space-industry components and subassemblies, including precision bench assembly work., • Install and fit bearings, bushings, seals, nutplates, fasteners, and related precision components using appropriate tools and techniques., • Apply and work with sealants, including BAC5000 sealant when applicable, following specified procedures and quality requirements., • Verify proper fit, alignment, and function of assembled parts and components using measuring devices, torque tools, and precision instruments., • Maintain logs, records, and reports related to production, machine or equipment usage, maintenance activities, and product inconsistencies., • Inventory and monitor tools, parts, and supplies; coordinate with materials handlers when additional materials or hardware are required., • Periodically inspect products in accordance with company policies to ensure quality, uniform completion, and compliance with workmanship standards, resolving identified issues and notifying supervision as needed., • Make decisions regarding product acceptance based on product documentation, quality criteria, and workmanship standards., • Understand and interpret design data such as drawings and bills of material to ensure accurate assembly and configuration., • Communicate effectively in both small and large group settings to discuss issues, coordinate activities, and resolve problems., • Collaborate closely with shop floor supervision, engineering, quality, and other team members to ensure smooth workflow and timely completion of assemblies., • Address conflict situations professionally and interact with individuals who may be frustrated or dissatisfied, maintaining a constructive approach., • Make frequent decisions that affect other people, financial resources, and the organization’s reputation, often without direct supervision., • Take responsibility for outcomes and results, including accepting and addressing the consequences of errors., • Determine tasks, priorities, and goals with minimal direction while maintaining a high level of accuracy and attention to detail., • Meet strict deadlines by organizing work, shifting between multiple tasks, and managing changing priorities and time requirements., • Concentrate on tasks for extended periods without becoming distracted and resume work effectively after interruptions., • Generate ideas and contribute to creative solutions for assembly challenges, process improvements, or quality issues., • Work collaboratively with others in a group or team environment and interact with external customers or the public when required., • Use computers and relevant software to access documentation, record data, and support production and quality activities., • Perform other related duties as assigned to support production, quality, and continuous improvement initiatives.Essential Skills, • 2–3 years of previous bench assembly experience, preferably in complex mechanical or aerospace assemblies., • Demonstrated experience with mechanical assembly, including bearings, bushings, sealing components, nutplates, and sheet metal bushings., • Ability to read and understand blueprints, schematics, work orders, and bills of material, and to build assemblies to those specifications., • Strong understanding of production and processing, including raw materials such as hardware and sealants, assembly processes, and quality control tools., • Ability to interpret design data, including drawings, bills of material, and customer specification materials., • Capability to make informed decisions regarding product acceptance based on documentation and workmanship criteria., • Proficiency in using hand tools, torque tools, measuring devices, and precision instruments for assembly and inspection., • Ability to work effectively in a dynamic environment with multiple priorities and shifting time requirements., • Strong verbal and written communication skills, including the ability to write professional documents, letters, and memos., • Ability to confer with team members at all levels to discuss issues, coordinate activities, and resolve problems., • Competence in using computers and relevant systems, including high-level proficiency with Microsoft Excel and Microsoft Project., • Knowledge of manufacturing documentation processes, including work orders, blueprints, customer specifications, and BOM processes., • Knowledge of the structure and content of the English language, including spelling, grammar, and rules of composition., • Strong comprehension and reasoning skills, including the ability to read and understand written information and work orders., • Ability to apply general rules to specific problems to produce logical answers and solutions., • Ability to combine pieces of information to form general rules or conclusions and identify relationships among events., • Skill in recognizing when something is wrong or may go wrong and taking appropriate action., • Ability to generate or use different sets of rules for grouping or organizing information in various ways., • Ability to arrange items in a specific order or pattern based on defined rules, including numerical or operational patterns., • Ability to identify known patterns hidden within other material and to visualize how components will look after changes or rearrangement., • Ability to make decisions independently and take responsibility for the quality and accuracy of work., • Comfort working in both structured and unstructured work environments while maintaining consistency and reliability.Additional Skills & Qualifications, • Experience with BAC5000 sealant or similar aerospace sealants is preferred., • Complex assembly experience in aviation, aerospace, or space-industry environments is highly desirable., • Familiarity with GSS systems or similar manufacturing and quality systems., • Experience working in a subassembly and machining environment for aviation or related industries., • Ability to maintain applicable skills, knowledge, and certifications as required by the role or industry standards., • Demonstrated ability to meet strict deadlines and manage multiple tasks or sources of information simultaneously., • Ability to quickly organize, combine, and interpret information and place it into meaningful patterns., • Proven ability to generate original, clever, or unusual ideas and to develop creative ways to solve problems., • Comfort working in an environment that may involve competition or awareness of competitive pressures., • Ability to address conflict situations professionally and interact with individuals who may be unpleasant, angry, or discourteous.Why Work Here? You will join a quality-driven organization that supports the aviation and space industries, offering the opportunity to work on high-precision, technically challenging assemblies that have real-world impact. The environment values accuracy, accountability, and continuous improvement, giving you the space to develop your technical skills and contribute ideas for better processes and solutions. You can expect a stable schedule with clearly defined shifts, opportunities to expand your expertise in complex assembly and aerospace standards, and the chance to collaborate with experienced professionals across production, engineering, and quality functions. Work Environment This position is based in an indoor, environmentally controlled subassembly and machining plant that supports aviation and space-industry production. The role follows a structured schedule with a 1st shift (Monday–Friday) and a 2nd shift (Monday–Thursday, 4:15 p.m.–2:45 a.m.), with an initial training period of approximately 6–8 weeks on 1st shift (Monday–Friday, 8:00 a.m.–4:30 p.m.) before transitioning to 2nd shift as needed. Candidates should be open to long-term transition to 2nd shift if required in the future. The work involves repetitive movements, extended periods of sitting while working on a computer, and occasional bending, twisting, and lifting up to 50 pounds, as well as moving between departments and locations within the facility. You will frequently use telephones, email, and other electronic communication tools, and you will prepare professional written documents. The role requires regular face-to-face and remote interactions with individuals and teams, including public speaking in some settings. The environment demands sustained concentration, the ability to shift between multiple tasks and information sources, and working in close physical proximity to other people on the shop floor. Dress and personal protective equipment expectations align with a typical manufacturing and machining setting, supporting safety and professionalism throughout the facility. Job Type & Location This is a Permanent position based out of Wichita, KS. Pay and Benefits The pay range for this position is $37440.00 - $41600.00/yr. 401K Medical Dental Vision PTO Workplace Type This is a fully onsite position in Wichita,KS. Application Deadline This position is anticipated to close on Jul 6, 2026. About Aerotek Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Company DescriptionWe know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES AN IT DESKTOP SUPPORT DO? This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve. • Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization., • Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time, • Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time, • Asset management - responsible for tracking desktop hardware and software inventory in real-time, • On-site support - participate in end-user support and problem management for all areas of the IT infrastructure., • Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades, • Other duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Desktop Support or IT Help Desk experience, • Proficiency researching and troubleshooting complex problems and errors, • Demonstrated ability with basic networking, and telephony, • Demonstrated ability to research, plan, document, and execute complex tasks/projects, • Excellent written and oral communication skills, • Excellent interpersonal and customer service skills, • Excellent work ethic and dedication, • Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience, • CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified, • Professional (MCITP) are a plus but not required

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple campaigns. If you’re a strong leader with a passion for people and performance, we’d love to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manage overall contact center operations, including staffing, performance, and service delivery., • Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs., • Collaborate with clients to understand business needs and ensure alignment with service goals., • Analyze operational data and implement strategies to improve efficiency and customer satisfaction., • Drive continuous improvement initiatives across training, quality, and workforce management., • Ensure compliance with company policies, client requirements, and regulatory standards., • Prepare and present performance reports to senior leadership and clients. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Business, Operations, or a related field (preferred)., • 3+ years of experience in a contact center leadership role, preferably in a BPO environment., • Proven ability to manage large teams and complex operations., • Strong understanding of contact center metrics, tools, and technologies., • Excellent leadership, communication, and problem-solving skills., • Experience working with international clients is a plus.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for enthusiastic Customer Service Representatives to provide exceptional support for inbound customer service, technical support, and account management programs. In this role, you will assist customers by answering questions, resolving issues, troubleshooting basic technical concerns, and ensuring every interaction results in a positive customer experience. This is an excellent opportunity for individuals who enjoy helping others, solving problems, and working in a fast-paced, team-oriented environment. We offer comprehensive training, ongoing coaching, and excellent career advancement opportunities. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Answer inbound customer inquiries professionally and courteously., • Resolve customer concerns through effective problem-solving., • Troubleshoot basic technical and account-related issues., • Process customer requests and maintain accurate account records., • Utilize company systems to document customer interactions., • Follow client procedures, compliance requirements, and quality standards., • Escalate complex customer concerns when necessary., • Achieve customer satisfaction, quality, and productivity goals., • Participate in ongoing training and development., • Maintain regular attendance and schedule adherence. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Excellent communication and interpersonal skills., • Basic computer and data entry skills., • Ability to type at least 20 words per minute., • Familiarity with Microsoft Office Suite., • Strong customer service and problem-solving abilities., • Ability to work independently and collaboratively., • Reliable with excellent attendance.Preferred, • One year of customer service, retail, hospitality, administrative, or contact centre experience.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Recognize sales opportunity and apply sales skills to upgrade, • Explain and position the products and processes with customers, • Appropriately escalate customer dissatisfaction with managerial team, • Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking motivated and customer-focused Bilingual Call Center Representatives to join our growing team. In this role, you will support inbound customer service and technical support programs for a diverse portfolio of commercial and public sector clients. You will assist customers in both English and Spanish by resolving inquiries, troubleshooting basic technical issues, processing account requests, and delivering an exceptional customer experience. As the first point of contact, you will build positive customer relationships through professional communication, active listening, and effective problem-solving. This is a full-time position with schedules that vary by client program. Whether you are beginning your career or bringing previous customer service experience, we provide industry-leading training and opportunities for advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound customer interactions in English and Spanish professionally and efficiently., • Resolve customer inquiries related to products, services, billing, and account management., • Troubleshoot basic technical issues and provide step-by-step solutions., • Accurately document customer interactions and update account information., • Utilize internal systems and knowledge resources to resolve customer concerns., • Maintain confidentiality of customer information., • Escalate complex issues when appropriate., • Meet established quality, productivity, and customer satisfaction goals., • Participate in ongoing training and development programs., • Adhere to attendance and schedule requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Fluent in both English and Spanish., • Strong verbal and written communication skills., • Basic computer proficiency and data entry experience., • Ability to type at least 20 words per minute., • Working knowledge of Microsoft Office applications., • Strong problem-solving and customer service skills., • Ability to multitask in a fast-paced environment., • Reliable, dependable, and team-oriented.Preferred, • One year of customer service or contact centre experience., • Previous experience supporting bilingual customer service programs.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking enthusiastic, Bilingual Customer Service Representatives who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inbound service programs, assisting customers with product and service inquiries, troubleshooting basic technical issues, managing account-related requests, and identifying opportunities to recommend additional products and services. As the first point of contact for our clients' customers, you will build lasting relationships by delivering professional, efficient, and empathetic service with every interaction. This is a full-time, entry-level, on-site position with schedules that vary depending on the client program. Previous contact center experience is not required. We welcome candidates with customer-facing experience in retail, hospitality, restaurants, or other service industries who are passionate about helping others and eager to grow their careers. We provide comprehensive, industry-leading training to ensure your success and offer excellent opportunities for career advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Deliver outstanding customer service in both English and Spanish., • Listen carefully to customers, identify their needs, and provide effective solutions., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries., • Build strong customer relationships through professional and empathetic communication., • Identify opportunities to recommend additional products and services when appropriate., • Utilize company systems and technology to manage customer accounts and complete account-related tasks., • Accurately document customer interactions, requests, and claims in company systems., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Use available knowledge bases and training resources to provide accurate information., • Protect confidential and personal customer information in accordance with company policies., • Escalate complex customer concerns to the appropriate department or management team when necessary., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes., • Meet established quality, productivity, attendance, and schedule adherence expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Fluent in both English and Spanish, with excellent verbal and written communication skills., • Experience using computers for data entry and customer support activities., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for work-from-home programs where applicable., • Strong organizational, communication, and time management skills., • Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable working with Windows-based applications and learning new software systems., • Strong analytical, troubleshooting, and problem-solving skills., • Excellent conflict resolution and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine passion for helping others., • Ability to multitask, remain organized, and work independently in a fast-paced environment., • Dependable with excellent attendance and punctuality., • Strong team player who thrives in a collaborative environment., • Ability to work scheduled shifts, including the required training period.Preferred, • One year of experience in customer service, technical support, inside sales, back-office operations, live chat, administrative support, or a contact centre environment., • Previous experience supporting state or federal government programs is advantageous but not required., • Experience in retail, hospitality, food service, or other customer-facing roles is highly valued.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a highly motivated leader with excellent communication skills? We’re looking for someone like you to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. As a team coach and leader, you’ll play a critical role in guiding your team’s performance and ensuring their success. This is a management-level position, ideal for candidates with prior experience in supervision or customer service leadership. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment assessment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead and manage a team of 15–25 front-line agents handling inbound customer service calls., • Coach and develop team members on service standards and best practices., • Monitor performance metrics and drive continuous improvement in productivity and quality., • Foster a culture of accountability, motivation, and personal excellence., • Set performance goals and manage scheduling and workforce planning., • Ensure customer satisfaction across all service interactions., • Collaborate with internal departments including QA, Training, IT, and Recruiting., • Provide regular feedback and performance reviews., • Oversee payroll submissions and ensure accuracy., • Support hiring, onboarding, coaching, and performance management., • Manage remote employees as needed., • Serve as a subject matter expert on client-specific operations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of call center experience or 1 year in a management role., • Associate’s degree or equivalent combination of education and experience., • Strong interpersonal and communication skills., • Proven leadership and staff development experience., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and KPI/SLA management., • Conflict resolution and problem-solving skills., • Ability to thrive in a fast-paced, high-pressure environment., • Strong organizational and time management skills., • Clear, concise verbal and written communication., • A proactive, solution-oriented mindset. PREFERRED QUALIFICATIONS: • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing both remote and on-site teams.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector clients. In this role, you’ll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction. This is a full-time, on-site position. Candidates must be local and able to report to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Supervise and support a team of 15–25 front-line agents handling inbound calls., • Coach team members on customer service best practices and performance improvement., • Monitor KPIs and drive productivity, quality, and customer satisfaction., • Conduct regular performance reviews and provide actionable feedback., • Collaborate with internal teams including QA, Training, IT, and Recruiting., • Manage scheduling, payroll submissions, and workforce planning., • Support hiring, onboarding, and disciplinary actions as needed., • Serve as a subject matter expert on client-specific processes and expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of call center experience or 1 year in a supervisory role., • Associate’s degree or equivalent combination of education and experience., • Strong communication, leadership, and interpersonal skills., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and performance metrics (KPIs, SLAs)., • Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment., • Proven ability to coach and develop team members effectively. PREFERRED QUALIFICATIONS: • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing both remote and on-site teams.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards of preparedness and efficiency. Spanish-speaking skills would be a valuable asset for this position. This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates must pass a Level 2 fingerprint background check. Work Schedule: Hours of Operation: 7:00 AM to 7:00 PM CST Shift Pattern: 7:00 AM to 4:00 PM CST 10:00 AM to 7:00 PM CST • Flexibility to work assigned shifts is required. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: Conduct 6-week training sessions for new contact center support agents as part of the Federal Disaster Support program. Develop, update, and maintain training materials to align with program objectives and evolving needs. Deliver engaging and effective training sessions that equip agents with the skills and knowledge required for success. Monitor and assess trainee progress, providing constructive feedback and additional support as needed. Collaborate with team leads and supervisors to identify training needs and address performance gaps. Ensure training materials and sessions comply with program guidelines and industry standards. Act as a point of contact for training-related inquiries and provide ongoing support to agents post-training. Maintain accurate training records and generate reports on trainee performance and program outcomes. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • A degree or certification is preferred but not required. At least 2 years of experience in a contact center environment. Previous training experience is preferred. Supervisory experience is a plus. Strong communication and presentation skills. Ability to create and adapt training materials to meet diverse learning needs. Proficiency in using training tools and contact center software. Strong organizational and time management skills. Spanish-speaking skills are a plus.

$80 - $150/hourpayPhysics MasteryWritten Technical CommunicationCritical Evaluation & Error DetectionCalibrated Technical JudgmentVerification & Cross-Checking Fluencymicro1 is the leading AI data lab for training frontier models and evaluating AI agents. Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more. micro1 transforms that real-world expertise into high-quality training data, evaluations, and feedback loops that improve how AI systems learn, reason, and perform. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality expert contributions at scale. We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our global expert network grows, micro1 is building the human intelligence layer for frontier AI. Role Title: Physics Expert (Postdoc / Junior professor) Role Type: Contractor Location: Remote (US, Canada, UK focused) micro1 is engaging Physics Experts (Postdoc / Junior professor) to participate in a high-impact project supporting a customer in the science and technology sector. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. Scope of Work • Critically evaluate and review physics solutions, mathematical derivations, and theoretical arguments generated by researchers or AI platforms., • Detect errors, unjustified steps, missing assumptions, dimensional inconsistencies, and weaknesses in logic or methodology., • Delineate between substantive scientific issues and stylistic or cosmetic matters, providing technically precise written feedback., • Articulate and document the reasoning behind any identified flaws, ensuring actionable guidance for improvement., • Recognize when correct reasoning can be optimized, and offer suggestions to sharpen or clarify the argument., • Utilize LaTeX, SymPy, Python, and Jupyter to independently verify or counter-check scientific claims as appropriate., • Deliver structured feedback designed to support iterative enhancement of submitted work and project outcomes. Preferred Qualifications • PhD in physics and an active record of independent research within a specialized subfield (e.g., High Energy/Mathematical Physics, Biophysics/Statistical Physics, Condensed Matter, AMO/Quantum Optics, Gravitation/Cosmology, Quantum Information, or Optical Materials)., • Experience as a postdoctoral researcher, research fellow, junior/assistant professor, or senior research scientist., • Recent (last ~5 years) representative publications in the relevant subfield, with arXiv or DOI links., • Advanced proficiency with LaTeX, SymPy, Python, and Jupyter for theoretical modeling and computational validation., • Demonstrated skill in reviewing the work of others—through peer review, supervision, dissertation committees, or group seminars., • Exceptional written communication skills with the ability to convey nuanced, constructive feedback with technical rigor., • Reliable access to high-speed internet and a computer suitable for rigorous technical work.

Core team$130K - $180K/yr compensationAccounts ReceivableRevenue recognitionASC 606Accounting Softwaremicro1 is the leading AI data lab for training frontier models and evaluating AI agents. Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more. micro1 transforms that real-world expertise into high-quality training data, evaluations, and feedback loops that improve how AI systems learn, reason, and perform. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality expert contributions at scale. We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our global expert network grows, micro1 is building the human intelligence layer for frontier AI. Job title: Revenue & Accounts Receivable Manager Job Type: Full-time Location: Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal role in ensuring the financial health and operational integrity of micro1’s revenue cycle. This is an exceptional opportunity to own end-to-end A/R operations, drive revenue recognition accuracy, and build scalable financial processes within a fast-moving, mission-driven company. We value team members who bring sharp analytical instincts, a bias toward action, and a commitment to excellence in every detail. Key Responsibilities: • Own the full accounts receivable lifecycle, including invoicing, collections, cash application, and reconciliation, ensuring accuracy and timeliness across all customer accounts, • Manage and continuously improve revenue recognition processes in accordance with ASC 606 and GAAP standards, • Monitor aging reports and lead proactive collections outreach, escalating as necessary to resolve delinquencies and minimize DSO, • Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes, credit holds, and contract discrepancies in a timely manner, • Prepare and deliver weekly and monthly A/R reporting, including aging summaries, cash flow forecasts, and KPI dashboards for finance leadership, • Maintain and optimize financial systems for transaction accuracy, workflow efficiency, and audit readiness, • Support monthly and quarterly close processes, including A/R subledger reconciliation to the general ledger, • Develop, document, and enforce internal controls and A/R policies to mitigate risk and ensure compliance, • Assist with audit preparation and respond to external auditor inquiries related to revenue and receivables, • Identify opportunities to automate and scale A/R workflows as the company grows Required Skills and Qualifications: • Bachelor’s degree in Accounting or Finance; CPA or CA preferred, • 4–6 years of experience in accounts receivable, revenue operations, or a related finance role, ideally within a high-growth technology or SaaS company, • Hands-on experience with ERP/accounting system, • Deep understanding of accounts receivable processes, revenue recognition principles (ASC 606), and GAAP, • Strong command of Google Sheets and Excel, • Demonstrated ability to manage collections and resolve billing disputes with professionalism and urgency, • Exceptional written and verbal communication skills, with attention to detail, • Proven ability to thrive in a fast-paced, remote environment and work independently with minimal oversight Preferred Qualifications: • CPA, or progress toward a professional certification., • Prior experience implementing or improving A/R automation tooling. Compensation & Benefits Notice The national pay range for this full-time position is base salary of $110,000 –$150,000 USD. All employees are eligible for equity compensation, and employees may also receive performance-based bonuses, dependent on role and subject to company policies. micro1 provides a comprehensive benefits package, including up to 100% reimbursement for health-insurance premiums, paid time off, a 401(K) plan with a company match, and additional benefits designed to support a high-performing, remote-first workforce. micro1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to support@micro1.ai. Our hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making. Disclaimer The information contained in this job posting, including but not limited to role responsibilities, qualifications, compensation, and benefits, is provided for informational purposes only and does not constitute a binding offer of employment. micro1 reserves the right to amend, modify, or withdraw any portion of this posting at its sole discretion and without prior notice. All employment decisions are made in accordance with applicable laws and regulations.

Job Description Who we are: What are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you’re looking to grow your retirement. Whatever it is you’re working for, be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Customer Service & Sales Associates to accomplish what they set out to do. Welcome to the Riverside Family. Working with us is not just another sales job. We’re changing our community and want you to be a part of our Customer Service & Sales Associate team. We’ll set you up for success and be there with you every step of the way. Come as you are, bring the energy and get rewarded. We will take care of the rest. What we do: Riverside Payments is one of the largest and fastest growing merchant services companies in the nation. We give businesses the ability to accept debit and credit cards as a form of payment. From providing the equipment to processing the transactions, we provide businesses the ability to accept credit cards and allow them to compete in today’s changing marketplace. We do this all while saving them money on every transaction that they run. We are determined to grow our organization and we are hiring immediately for good candidates. With a team that operates with a foundation built on family, community, teamwork, positivity and dedication we are committed to your success. If this sounds like the future you can picture yourself living, send us your resume' today for a chance to tell us why you believe you will be a great asset to join our diverse and dynamic team! Customer Service & Sales Associate Expectations: • Help local business owners save money on their credit card processing!, • Prospect leads thru a combination of warm leads and referrals, • Attend appointments set by marketing and pitch Riverside’s products and services, • Follow Riverside’s proven sales methods to negotiate and close new deals, • Check in with National Sales Managers for support in closing new accounts and to receive additional training, • Follow up with leads and move them thru the sales funnel, • Attend ongoing trainings to enhance sales skills, • Attend AM conference calls to learn about daily bonuses and prizes, • Remote work - from home (10%) and field sales work (90%) Customer Service & Sales Associate Qualifications`: Looking for sales Candidates who are self driven, upbeat and outgoing. We are hiring immediately for team players who are willing to learn! • Customer service background (preferred), • Self driven, upbeat, outgoing individuals!, • All levels of sales experience accepted, some sales experience preferred but not required!, • Ability to network/self-market to gain self-generated leads., • We are looking for those with great time management, positive mindset, communication, and integrity; we can teach you the rest! Customer Service & Sales Associate Position Perks: There is extensive training for the Customer Service & Sales Associate position. Riverside's National Sales Managers are also there to guide you during appointments and in reviews. Our motto is Together We Rise so we strive to help you be the best so we can all succeed together • 1099 Sales Associates are commission based with uncapped earnings!, • YOU create your own schedule., • Weekly draw available., • Residual Income., • Recruiting bonuses & Referral Program, • Train from home over video conference calls., • Remote meetings/conference calls from home and field sales work., • Production bonuses earned weekly., • $75k-95k earned yearly, with top performers making 100k +., • Travel expenses compensated., • Advancement opportunities to Territory Manager and National Sales Manager., • Gas reimbursement. Riverside Payments encourages applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age. Riverside Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national original, age, disability or genetics. In addition to federal law requirements, Riverside Payments complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Company DescriptionWho we are: What are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you’re looking to grow your retirement. Whatever it is you’re working for, be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Account Executives to accomplish what they set out to do. Welcome to the Riverside Family. Working with us is not just another sales job. We’re changing our community and want you to be a part of our Account Executive team. We’ll set you up for success and be there with you every step of the way. Come as you are, bring the energy and get rewarded. We will take care of the rest. What we do: Riverside Payments is one of the largest and fastest growing merchant services companies in the nation. We give businesses the ability to accept debit and credit cards as a form of payment. From providing the equipment to processing the transactions, we provide businesses the ability to accept credit cards and allow them to compete in today’s changing marketplace. We do this all while saving them money on every transaction that they run. We are determined to grow our organization and we are hiring immediately for good candidates. With a team that operates with a foundation built on family, community, teamwork, positivity and dedication we are committed to your success. If this sounds like the future you can picture yourself living, send us your resume' today for a chance to tell us why you believe you will be a great asset to join our diverse and dynamic team!Who we are:\r\n\r\nWhat are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you’re looking to grow your retirement. Whatever it is you’re working for, be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Account Executives to accomplish what they set out to do.\r\n\r\nWelcome to the Riverside Family. Working with us is not just another sales job. We’re changing our community and want you to be a part of our Account Executive team. We’ll set you up for success and be there with you every step of the way. Come as you are, bring the energy and get rewarded. We will take care of the rest.\r\n\r\nWhat we do:\r\n\r\nRiverside Payments is one of the largest and fastest growing merchant services companies in the nation. We give businesses the ability to accept debit and credit cards as a form of payment. From providing the equipment to processing the transactions, we provide businesses the ability to accept credit cards and allow them to compete in today’s changing marketplace. We do this all while saving them money on every transaction that they run.\r\n\r\nWe are determined to grow our organization and we are hiring immediately for good candidates. With a team that operates with a foundation built on family, community, teamwork, positivity and dedication we are committed to your success. If this sounds like the future you can picture yourself living, send us your resume' today for a chance to tell us why you believe you will be a great asset to join our diverse and dynamic team!

Job Description Product Support Engineer (Technician) Voice Products, Inc. Local to Wichita area within 50 miles. Required Experience: Minimum two years IT technical support experience, or formal IT education Required Travel: up to 50%, mileage reimbursement Type: Full-time Salaried Industry: Computer Hardware; Computer Software Voice Products is a technology-driven company specializing in telephone logging systems, video recording systems, dictation systems, and voice recognition software. Our company is rapidly growing throughout the Midwest, and is looking for qualified individuals to help our growing needs. We have an immediate opening for a talented technician/technical support professional. This position will be responsible for providing remote and on-site technical support of our systems, installation of new systems, and documenting service issues into a tracking system. Candidate must be a self-starter, able to work independently as well as part of a team, possess excellent oral and written communication skills, and exhibit a positive attitude. Prior technical support experience of both hardware and software, or formal IT education is required. A+, Network+, MCP certification preferred. Experience with any of the following is a definite plus: telephony, VoIP, radio recording, SQL Server support. Responsibilities: • Responsible for providing analysis, diagnosis, and troubleshooting of customer inquiries via phone, e-mail, and in the field when necessary, • Learn new products and applications as necessary to remain an expert, • Installation of new equipment at customer sites, • Support sales team in answering questions and understanding products, • Basic hardware repair, • Responsible for various miscellaneous tasks associated with product/customer support activities Requirements: • Hardware troubleshooting/basic hardware repair experience, • Software troubleshooting experience, • Working knowledge of networks, • Excellent communication/customer service skills, • Good driving record, • Must be available for up to 40%-60% travel. Mileage reimbursement for business use of a personal vehicle for travel/from to customer sites Benefits: We offer full benefits after 90 days of service. • Casual work environment, • Paid Holidays, • Vacation Pay, • Medical/Dental/Vision Insurance, • Sick Time Accrual, • 401K ProgramCompany DescriptionMission Statement Our mission at Voice Products is to always exceed customer expectations with an emphasis on total customer satisfaction. We will offer all our customers qualified personnel for sales, product training, timely service and software support as part of our continuing commitment to service. Voice Products, Inc. started in June 1990 and has been selling and servicing Dictation and Call Logging products in the Midwest for over 22 years. Voice Products is the largest distributor of Dictation and Call Logging in the Midwest and have more installations than any other reseller. We specialize in voice & video recording, speech recognition, computer assisted coding, court room recording, 911 call logging and interview recording systems. We pride ourselves on Customer service and have more service personnel than any reseller in the Midwest. Our phone is answered by a human operator 24 hours a day, 7 days a week and 90% of the time you can talk directly to an engineer when you call.Mission Statement\n\nOur mission at Voice Products is to always exceed customer expectations with an emphasis on total customer satisfaction. We will offer all our customers qualified personnel for sales, product training, timely service and software support as part of our continuing commitment to service.\n\nVoice Products, Inc. started in June 1990 and has been selling and servicing Dictation and Call Logging products in the Midwest for over 22 years. Voice Products is the largest distributor of Dictation and Call Logging in the Midwest and have more installations than any other reseller. We specialize in voice & video recording, speech recognition, computer assisted coding, court room recording, 911 call logging and interview recording systems.\n\nWe pride ourselves on Customer service and have more service personnel than any reseller in the Midwest. Our phone is answered by a human operator 24 hours a day, 7 days a week and 90% of the time you can talk directly to an engineer when you call.

Job Description Carlson Hydraulics | Midway Manufacturing Inc. In-Office | Hourly Position About Us Midway Manufacturing Inc. is a family-owned, locally operated company founded in 1975 in Kansas. We specialize in the manufacturing of high-quality hydraulic cylinders and related accessories, all proudly built in the USA. Our commitment to custom-engineered solutions, competitive pricing, and a 36-month warranty has earned us a strong reputation for reliability and craftsmanship in the industrial sector. Learn more at midwaymfg.com. In December 2018, Midway Manufacturing expanded its capabilities by acquiring Carlson Hydraulics, strengthening our expertise in welded hydraulic cylinder production. Design Something New Every Day. Build a Career That Moves. At Carlson Hydraulics, we don’t believe in repetitive work. Every day brings a new design, a new challenge, and a new customer need to solve. We’re looking for a Mechanical Engineer or Drafter with SolidWorks experience who thrives in a fast-paced, project-driven environment and is eager to grow into a key member of a high-performing, close-knit team. What You’ll Do Design custom hydraulic cylinders for a variety of industries Create detailed SolidWorks models, drawings, and documentation Manage each design as an individual project from concept to completion Collaborate with team members to refine and optimize designs Continuously improve speed, accuracy, and efficiency With training and experience, you’ll be able to complete 1–2 standard cylinder designs per day What Makes This Role Different Variety every day – rarely design the same cylinder twice Project ownership – take designs from start to finish Continuous skill growth – hands-on training to increase speed and capability Real-world impact – design products that are built and used in the field ✅ What We’re Looking For SolidWorks experience (required) Background in Mechanical Engineering, Drafting, Design, or a related field Ability to manage multiple projects in a fast-paced environment Strong attention to detail and problem-solving skills Self-motivated, dependable, and eager to grow with the team Work Environment In-office position (no remote work) Collaborative, team-focused culture Hands-on learning with real-time feedback Compensation Hourly pay (based on experience) Opportunities for advancement as your skills and productivity grow Why Join Carlson Hydraulics? This isn’t just a drafting job—it’s a chance to: ✅ Work on unique designs every day ✅ Build real-world products from your ideas ✅ Develop highly valuable, in-demand engineering skills ✅ Be part of a company that values quality, growth, and craftsmanship Apply Today If you're ready to take on new challenges daily and build a career in custom engineering design, we want to hear from you. Apply now and start designing something new tomorrow. Company DescriptionMidway Manufacturing Inc., a family-owned and locally operated company established in 1975 in Kansas, specializes in manufacturing high-quality hydraulic cylinders and related accessories right here in the USA. With a commitment to custom-built products, competitive pricing, and a solid 36-month warranty on our cylinders, we've built a reputation for reliability and craftsmanship in the industrial sector (visit us at midwaymfg.com for more details). In December 2018, Midway acquired Carlson Hydraulics and added the welded hydraulic Cylinder to its cylinder production. Design Something New Every Day. Build a Career That Moves. At Carlson Hydraulics, we don’t do repetitive work—we design custom hydraulic cylinders tailored to real-world applications. Every day is a new challenge, a new customer, and a new opportunity to engineer something that matters. We’re looking for a Mechanical Engineer or Drafter with SolidWorks experience who enjoys fast-paced, project-based design work and wants to grow into a key contributor on a tight-knit, high-performing team. What You’ll Do Design custom hydraulic cylinders for customers across a range of industries Create detailed SolidWorks models, drawings, and documentation Treat each design as its own project from start to finish Collaborate with team members to refine and optimize designs Continuously improve speed, accuracy, and efficiency With training and experience, you’ll be able to complete 1–2 standard cylinder designs per day What Makes This Role Different Every day is different – you’ll rarely design the same thing twice Project ownership – see your work go from concept to completion Skill growth – we train you to become faster, sharper, and more capable over time Hands-on environment – work closely with a real-world product, not just screens ✅ What We’re Looking For Experience with SolidWorks (required) Background in Mechanical Engineering, Design, Drafting, or similar Ability to manage multiple designs in a fast-paced environment Strong attention to detail and problem-solving Motivated, dependable, and ready to grow with a team Work Environment In-office position (no remote work) Collaborative, team-driven atmosphere Real-time feedback and hands-on learning Compensation Hourly pay (based on experience) Opportunity for growth as your productivity and skill increaseMidway Manufacturing Inc., a family-owned and locally operated company established in 1975 in Kansas, specializes in manufacturing high-quality hydraulic cylinders and related accessories right here in the USA. With a commitment to custom-built products, competitive pricing, and a solid 36-month warranty on our cylinders, we've built a reputation for reliability and craftsmanship in the industrial sector (visit us at midwaymfg.com for more details). In December 2018, Midway acquired Carlson Hydraulics and added the welded hydraulic Cylinder to its cylinder production. \n\nDesign Something New Every Day. Build a Career That Moves.\nAt Carlson Hydraulics, we don’t do repetitive work—we design custom hydraulic cylinders tailored to real-world applications. Every day is a new challenge, a new customer, and a new opportunity to engineer something that matters.\nWe’re looking for a Mechanical Engineer or Drafter with SolidWorks experience who enjoys fast-paced, project-based design work and wants to grow into a key contributor on a tight-knit, high-performing team.\n\n What You’ll Do\n\nDesign custom hydraulic cylinders for customers across a range of industries\nCreate detailed SolidWorks models, drawings, and documentation\nTreat each design as its own project from start to finish\nCollaborate with team members to refine and optimize designs\nContinuously improve speed, accuracy, and efficiency\n\n With training and experience, you’ll be able to complete 1–2 standard cylinder designs per day\n\n What Makes This Role Different\n\nEvery day is different – you’ll rarely design the same thing twice\nProject ownership – see your work go from concept to completion\nSkill growth – we train you to become faster, sharper, and more capable over time\nHands-on environment – work closely with a real-world product, not just screens\n\n\n✅ What We’re Looking For\n\nExperience with SolidWorks (required)\nBackground in Mechanical Engineering, Design, Drafting, or similar\nAbility to manage multiple designs in a fast-paced environment\nStrong attention to detail and problem-solving\nMotivated, dependable, and ready to grow with a team\n\n\n Work Environment\n\nIn-office position (no remote work)\nCollaborative, team-driven atmosphere\nReal-time feedback and hands-on learning\n\n\n Compensation\n\nHourly pay (based on experience)\nOpportunity for growth as your productivity and skill increase

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Quality Analyst Lead to join our team. The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly monitoring performance, providing targeted coaching to frontline teams, and guiding continuous improvement initiatives that strengthen overall customer experience delivery. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Provides targeted coaching and guidance to approximately 20 agents, strengthening accuracy, compliance, and overall interaction quality., • Identifies quality gaps, incorrect responses, and inconsistencies in case handling, and offers clear direction to prevent future issues., • Addresses performance concerns with Specialists and Team Leads and supports the implementation of practical improvement plans., • Conducts evaluations, audits, calibration sessions, and trend analyses to maintain consistent quality standards., • Recommends training updates, process improvements, or workflow changes based on performance trends and recurring issues., • Spends at least 5% of work time handling customer inquiries to stay grounded in frontline processes., • Partners with Training, Operations, and Workforce teams to integrate quality insights into coaching and procedural updates., • Maintains documentation for quality expectations, scoring guidelines, and evaluation standards to ensure clarity and consistency., • Prepares quality reports highlighting trends, root causes, and risks, along with actionable recommendations for leadership., • Facilitates calibration sessions to align evaluators, SMEs, and leaders on scoring practices and policy interpretation., • Supports new hires by reinforcing quality standards and providing additional coaching during initial ramp-up., • Refines scorecards and evaluation criteria to align with business goals, compliance needs, and customer experience priorities., • Monitors customer trends, procedural gaps, and pain points, escalating issues to prevent repeat defects., • Contributes to corrective action plans for recurring quality issues and tracks the impact of implemented solutions., • Provides case-based feedback using real examples to reinforce best practices and support decision-making in complex scenarios. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 3–5+ years of QA or operations experience in a contact center., • Strong understanding of quality frameworks, scorecards, and audit methodologies., • Ability to analyze trends and present actionable insights., • Experience facilitating calibrations and coaching conversations., • High attention to detail and strong documentation skills., • Proficiency in analytics and reporting tools. Nice to Have • Experience creating QA programs from inception., • Familiarity with speech analytics or automated QA platforms.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound and receive inbound calls in a professional and courteous manner, • Educate customers on products and services, identifying upsell opportunities, • Understand customer needs and recommend tailored solutions, • Use internal systems to manage accounts and process orders accurately, • Research and resolve customer issues, coordinating with other departments as needed, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Maintain accurate records and safeguard customer information, • Escalate complex issues to supervisors or appropriate teams, • Stay current with training, updates, and system changes, • Meet attendance, punctuality, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent verbal and written communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-oriented, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Team player with strong interpersonal skills

Job Description Whether you are working in a Pharmacy looking for additional income, an established healthcare sales professional, or looking to break into Medical Sales, Healthcare Marketing Group, LLC is a great opportunity for you. As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can even change the way healthcare is delivered to Americans. Our Pharmacy Savings Card works like GoodRx and SingleCare. With savings of up to 80% off prescriptions, we provide the highest discounts in the industry! We are now seekingPharmacy Relationship Managers in your area!* What does a Pharmacy Relationship Manager do? • Educate Pharmacy Staff about how their customers can save up to 80% on prescriptions, • Provide Savings Cards by engaging with medical offices and educating Office Staff about how their patients can save up to 80% on medications, • Create, build, and retain relationships with Pharmacy Staff and Healthcare Providers Requirements What you need to qualify: • Pharmaceutical/medical sales experience is preferred but not required, • Sales skills with a proven track record, • Exceptional interpersonal skills (building strong relationships), • Excellent verbal and written communication skills, • Ability to work independently to oversee accounts and increase revenue, • Reliable transportation (this position is partially remote and you will be visiting medical professionals in your area) *We are currently hiring Pharmacy Relationship Managers in the San Antonio metropolitan area. Please only apply to one city; your desired territories will be discussed during the interview. Benefits Training and compensation: • We include comprehensive training and ongoing coaching, • Monthly Bonuses, • Great Commission!

Job DescriptionRemote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environmentQualities We Value, • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not requiredQualifications, • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North AmericaResponsibilities, • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our role of Talent Acquisition is one of the most important positions in the company. This position requires at least 3 years of Recruiting or Human Resources experience. If you are a motivated, goal-oriented individual who works well independently and with a team, apply with us today! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? As a Talent Acquisition Specialist, you are responsible for the entire recruitment life cycle. You will manage inbound and outbound telephone calls with potential candidates. You will complete phone interviews, schedule on-site interviews, process on-site interviews, track the hiring process within our system, and assist with the development of new recruiting processes and tools. You will complete data entry in our employee data base and manage personnel filing along with other duties. Key Responsibilities: • Travel off-site to attract qualified candidates by posting fliers, networking through the community, and attending job fairs., • Collaborate with Talent Acquisition Manager with ideas for new advertising channels, drive employee referral contests, and manage open house events., • Perform a variety of administrative tasks in support of hiring quality candidates in a timely manner, including criminal background checks and drug screens., • Complete daily and weekly reports on recruitment activities and statistics., • Maintain employment records., • Keep employee files up to date and organized efficiently., • Perform various tasks within the human resources systems to maintain employee information and time keeping data., • Stay up to date on employment laws. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? You must be confident, outgoing and self-motivated with a strong work ethic. You must be a team-oriented person who is open minded, willing to learn, and who has the ability to function effectively in a fast-paced work environment. It is also vital to be articulate, having excellent verbal and written communication skills. Interpersonal abilities that allow rapport to be established with applicants are key. Specific qualifications for the Talent Acquisition Specialist include: • Strong attention to detail, • Data entry accuracy, • Understanding of and willingness to adhere to process guidelines, • Exceptional time management skills, • Solid sense of ownership, • Advanced skills with MS Office tools, • Impeccable attendance, • Ability to work in metrics driven, fast-paced, and dynamic environment, • Timely, proactive, and assertive, problem-solving, • Strong understanding of confidentiality, • Experience in a call center environment is preferred but not required

Job DescriptionAbout the Role As a Senior Software Engineer on the NinjaOne team, contributing to our IT Operations product suite, designing and implementing scalable new solutions and product improvements. Providing clean and optimized coding solutions, you’ll work to develop high-quality software applications that exceed our customers’ expectations – seriously our customers love our products. We are engineers, technology leaders and experts. We create and deliver mission critical services to enable NinjaOne’s customers to administer, protect and maintain millions of endpoints and servers. You will have the opportunity to design and develop high-availability mission critical software systems that support our worldwide operations. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NC, NJ, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. We hire the best software engineers with experience in our stack: NinjaOne is built on Java, Kotlin, C++, and Postgres, supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you standout. What You’ll be Doing Java and Kotlin Software Development– use your expertise to contribute to the development of large-scale software applications. Make quality an invariant part of your work and help your fellow engineers continue to meet our quality-first standards. Committing Code and Shipping Products – you will be one of our most trusted engineers committing code. Responsible for implementing design patterns and working on enterprise level software challenges, in a startup environment. Impact product more hands on than at other companies, building software of scale that runs on millions and millions of endpoints. Other duties as needed. About You • Bachelor’s degree in computer science, Computer Engineering, Information Technology, or equivalent work experience., • 10+ years' experience in Java software development for product applications or equivalent. Solid expertise in Kotlin will make you a stand out candidate., • 4+ years' experience working with highly scalable software systems., • Experience working on systems at scale and finding solutions to scale systems., • Working knowledge of a breadth of OOP design principles., • Expertise in scaling data structures and object-oriented design., • Knowledge of API best practices and REST service development using frameworks like Jersey or Spring., • Relational Database design and development experience., • Experience creating both client and server-side development, for responsive messaging., • Caching systems expertise and experience with Redis will make you a stand-out., • Expert knowledge of quality testing practices. About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 40,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, New Jersey or Washington the base salary hiring range for this position is $150,000 to $220,000 per year. For roles based in New York, the base salary hiring range for this position is $150,000 to $220,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-DB1

Job Description About the Role As a Senior Build and Release Automation Engineer at NinjaOne, you will serve as a technical leader focused on build and release automation strategy, CI/CD platform engineering, and software supply-chain excellence. You will own the design, scalability, reliability, and security of our build and release ecosystem across our entire portfolio of Unified IT Operations SaaS products. This role goes beyond maintaining pipelines—you will architect and standardize how software is built, versioned, tested, signed, and released across hundreds of repositories and services. You will drive automation that reduces lead time, eliminates manual release risk, improves traceability, and enables predictable, auditable, and secure software delivery. You will partner closely with Development, QA, Security, Architecture, and Corporate IT to define and implement golden CI/CD patterns, enforce build governance standards, embed security controls, and optimize delivery performance. As NinjaOne continues to scale globally, you will help enable rapid expansion into new regions through resilient, repeatable, and compliant build and release automation systems. This is a highly visible, high-impact role responsible for evolving NinjaOne’s build platform into a self-service, secure, and performance-optimized delivery engine. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres; supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What You’ll be Doing • Design, implement, and maintain CI/CD pipelines, versioning automation, and artifact signing across services and repositories., • Define and roll out standardized build patterns, reusable pipeline templates, and “golden” configurations (CircleCI and related tooling)., • Manage and optimize build infrastructure (executors, runners, caching, containerized environments) to reduce lead time, flakiness, and cost., • Partner with engineering and architecture teams to diagnose and resolve systemic build failures and dependency issues., • Embed security and supply-chain controls into pipelines, including vulnerability scanning, secrets management, policy enforcement, and SBOM generation., • Implementation of branching, versioning, and release strategies (e.g.,/feature branches, trunk-based development, release branches, hotfix flows) to improve predictability and rollback safety., • Administer artifact management platforms (e.g., JFrog Artifactory), including repository layout, retention, immutability, and provenance metadata., • Collaborate with security, compliance, and audit teams to meet regulatory and customer requirements for traceability and change governance., • Create and maintain clear documentation, runbooks, and onboarding materials for CI/CD standards and tooling., • Mentor engineers and help teams adopt standardized build and release workflows, • Other duties as needed. About You • 8+ years of experience in DevOps, build/release engineering, or platform engineering with deep CI/CD automation expertise., • Proven experience designing, scaling, and operating complex CI/CD systems using tools such as CircleCI, GitHub Actions, Bitbucket Pipelines, Jenkins, or GitLab CI., • Strong expertise in Git-based workflows, branching strategies, pull request governance, and protected branch policies., • Hands-on experience administering artifact repositories (e.g., JFrog Artifactory) including repository design and metadata management., • Deep understanding of build systems and dependency management (Maven, Gradle, npm, etc.)., • Experience designing secure software supply-chain processes including signing, SBOM generation, and vulnerability scanning., • Strong infrastructure-as-code experience (CDK, Terraform, Ansible, Chef, etc.) applied to CI/CD infrastructure., • Experience with containerized build environments (Docker) and cloud platforms (AWS or equivalent)., • Proficiency in scripting or programming (Python, Bash, Go, etc.) to build automation tooling., • Experience implementing release governance, audit traceability, and change management processes. Preferred Qualifications • Experience designing and rolling out standardized “golden pipeline” templates across large engineering organizations., • Background in DevSecOps or software supply-chain security (attestations, signing frameworks, policy-as-code such as OPA/Conftest)., • Experience improving DORA metrics and delivery performance at scale., • Prior experience leading CI/CD modernization, platform migrations, or tooling consolidation initiatives., • Experience operating in high-growth SaaS or multi-region cloud environments., • Familiarity with progressive delivery patterns such as blue/green or canary releases. About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. Due to federal government security requirements associated with our FedRAMP-authorized environment, candidates must be U.S. citizens or lawful permanent residents. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $140,000 - $220,000 per year. For roles based in New York, the base salary hiring range for this position is $140,000 - $220,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KS2 #LI-Remote #LI-Hybrid #BI-Remote #BI-Hybrid

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Inbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will take inbound calls from prospective customers and upsell existing ones while providing customers information on client products and services. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner., • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services., • Listen to customers, understand their needs, and resolve customer issues., • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks., • Accurately document and process customer orders in appropriate systems., • Follow all required scripts, policies, and procedures., • Comply with requirements surrounding confidential information and personal information., • Escalate customer issues to the appropriate staff and managers for resolution as needed., • Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes., • Adhere to all attendance and work schedule requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description About the Role As a Senior Software Engineer, Java - Technical Lead at NinjaOne, you'll play a key role in enhancing our IT Operations product suite by designing and implementing scalable solutions and platform improvements. You'll contribute to new features and support existing functionality, all while ensuring our software meets the high expectations of our customers. In this role, you’ll be part of a team of engineers and technology experts, delivering mission-critical services that help our customers manage, protect, and maintain millions of endpoints and servers. You will have the opportunity to design and develop high-availability software systems that support our global operations. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres, supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What You’ll Be Doing: • Software Development: Lead the development of large-scale software applications, ensuring high quality and adherence to our quality-first standards., • Software Architecture & Leadership: Influence critical architectural decisions, ensuring that systems are scalable, maintainable, and aligned with business objectives. Balance technical debt, performance concerns, and scalability with business needs., • Collaboration & Mentorship: Collaborate with cross-functional teams to align on technical decisions and drive improvements. Mentor junior engineers, providing guidance on best practices and setting technical standards across projects., • Ownership of Initiatives: Take ownership of technical initiatives, proactively address challenges, and drive improvements based on data reported by support teams., • Focus on Quality: Advocate for and implement quality assurance practices, ensuring the delivery of robust, high-performance software., • Other Duties: Contribute to additional responsibilities as needed to support the team’s success. Qualifications and Requirements: • 12+ years of experience in Java software development, particularly for product applications., • 5+ years of experience with highly scalable systems., • 2+ years experience with Kotlin is a plus., • Expertise in API design and RESTful services, with experience using frameworks like Spring (Spring Boot) or Jersey., • Proven experience in scaling systems and solving complex system design challenges., • Strong knowledge of object-oriented programming (OOP) design principles and practices., • Proficient in relational database design and development., • Experience with caching systems, particularly Redis, is a plus., • In-depth knowledge of quality testing practices and ensuring the delivery of high-quality software., • Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or equivalent work experience. About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 40,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, New Jersey or Washington the base salary hiring range for this position is $190,000 to $330,000 per year. For roles based in New York, the base salary hiring range for this position is $190,000 to $330,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-DB1

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Outbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing products and services while providing excellent customer service. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner., • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services., • Listen to customers, understand their needs, and resolve customer issues., • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks., • Accurately document and process customer orders in appropriate systems., • Follow all required scripts, policies, and procedures., • Comply with requirements surrounding confidential information and personal information., • Escalate customer issues to the appropriate staff and managers for resolution as needed., • Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes., • Adhere to all attendance and work schedule requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today! Job Description: Ennoble Care is looking for a full-time, experienced Care Coordinator that will work out of our client's senior living facility in Wichita, KS, who aligns with our motto, "To Care Is An Honor". This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Care Coordinator, you should be compassionate, experienced, and highly organized. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families. Responsibilities: • Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care's electronic medical record system, • Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes, • Document all client communications (verbal or written) accurately, • Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate, • Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues, • Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities, • Become skilled at using technology including secure email, telephone system, electronic medical records, etc., • Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications, • Excellent customer service skills demonstrated by positive feedback from customers and patients, • Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner Equipment Operation: • Utilization of a computer, telephone, copy machine, and other office equipment as necessary Qualifications: • Must be comfortable with speaking on the phone for large amounts of the day, • Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service, • Ability to take accurate notes to document each task in a timely manner, • Ability to multitask between different patients and workstreams while remaining organized and efficient with time, • Ability to thrive in a fast-paced environment, • Must be able to work full-time, Monday through Friday, daytime hours, in our client's senior living facility in Wichita, KS., • Must be proficient in using a computer, including Outlook and other Microsoft Office programs, • Knowledge of basic healthcare terms, conditions, roles, and basic care principles, • Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis PLEASE NOTE: THIS IS A FULL-TIME, IN-OFFICE POSITION. PLEASE ANSWER ALL APPLICATION QUESTIONS THOROUGHLY, THANK YOU! #brown Full-time employees qualify for the following benefits: • Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity., • Paid Time Off, • Paid Office Holidays All employees qualify for these benefits: • Paid Sick Time, • 401(k) with up to 3% company match, • Referral Program, • Payactiv: pay-on-demand. Cash out earned money when and where you need it! Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended. Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent acquisition efforts in a high-volume BPO environment. You will be responsible for sourcing, screening, and hiring top talent to meet the staffing needs of our growing contact center operations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff., • Source candidates through job boards, social media, referrals, and recruitment events., • Conduct interviews, assessments, and background checks., • Coordinate with hiring managers to understand staffing needs and timelines., • Maintain accurate recruitment records and reports., • Ensure a positive candidate experience throughout the hiring process., • Support employer branding and recruitment marketing initiatives. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Associates Degree, Certification or Equivalent Combination of Training and Experience, • 1+ years of experience in recruitment, preferably in a BPO or high-volume environment., • Strong sourcing, interviewing, and candidate evaluation skills., • Familiarity with applicant tracking systems (ATS) and recruitment tools., • Excellent communication and organizational skills., • Ability to manage multiple roles and deadlines simultaneously.

Job DescriptionRemote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environmentQualities We Value, • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not requiredQualifications, • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North AmericaResponsibilities, • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an Experienced Recruiter to manage high-volume hiring for our contact center. You’ll be responsible for sourcing, screening, and onboarding top talent. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manage full-cycle recruitment for contact center roles., • Source candidates through job boards, social media, and referrals., • Conduct interviews, assessments, and background checks., • Coordinate with hiring managers to understand staffing needs., • Maintain accurate recruitment records and reports., • Support employer branding and recruitment marketing efforts., • Ensure a positive candidate experience throughout the hiring process. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Diploma or Bachelor’s degree in Human Resources, Psychology, or a related field., • 3+ years of recruitment experience in a BPO or high-volume environment., • Strong sourcing, interviewing, and organizational skills., • Familiarity with ATS and recruitment tools., • Ability to manage multiple roles and deadlines.

Job DescriptionRemote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environmentQualities We Value, • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not requiredQualifications, • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North AmericaResponsibilities, • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

Job Description THE COMPANY Our client is a U.S.-based manufacturer and solutions provider specializing in the outdoor wellness and community fitness market. They design, manufacture, and support outdoor fitness environments used by municipalities, Parks & Recreation departments, healthcare systems, senior living communities, military and VA facilities, schools, and other institutional organizations. The company has built a strong reputation for integrity, a customer-first mindset, and long-standing relationships across the public sector. Their products are designed to promote inclusive, accessible wellness, with installations located throughout the country. The organization places a high value on patience, credibility, and doing things the right way—both in serving customers and supporting its employees. THE ROLE Our client is seeking a Regional Sales Manager – Midwest Territory to lead growth and expand market presence across Kansas, Nebraska, and Missouri. This position is centered on developing an underpenetrated territory through consistent relationship-building, face-to-face engagement, and long-term project development. The Regional Sales Manager will spend a significant amount of time in the field meeting with key stakeholders, conducting site visits, identifying new opportunities, and partnering closely with internal teams to deliver designs, proposals, and complete solutions. The sales process is highly consultative and often involves lengthy sales cycles with multiple decision-makers and approval stages. Success in this role requires reliability, strong follow-through, and the ability to build lasting trust within the communities served. This is not a high-volume, transactional sales role. Instead, it is a territory-building opportunity best suited for someone who values autonomy, prioritizes long-term relationships, and understands that meaningful projects take time, consistency, and sustained effort to develop. THE QUALIFICATIONS • Must reside in Kansas, Nebraska, or Missouri, • Experience building and managing a multi-state territory, ideally from an early-stage or underdeveloped market, • Preferred experience selling into public-sector or institutional markets, including municipalities, government agencies, healthcare, education, facilities, or similar organizations, • Comfortable navigating long sales cycles that require persistence, organization, and patience, • Willing and able to travel throughout the territory for meetings, site visits, and events, • Excellent communication and follow-up skills, with the ability to collaborate effectively across internal teams, • Consultative, relationship-driven sales approach with a high level of professionalism and credibility, • Demonstrated integrity and the ability to succeed in compliance-driven environments, • Self-motivated and capable of working independently in a remote, field-based role THE BENEFITS Base salary of $75,000, with expected on-target earnings (OTE) of $115,000–$130,000 within the first two years. The company offers a comprehensive benefits package that reflects its long-term commitment to employees, including medical coverage, retirement plans, paid time off, and wellness-focused programs. This position offers the opportunity to represent a respected brand, establish a meaningful presence throughout the Midwest, and grow with a stable, values-driven organization.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. At the heart of our mission is a commitment to creating a workplace culture that empowers our agents and leaders to passionately represent our clients’ brands. We believe that happy agents create happy customers and that excellence is the result of intention, effort, and execution. We’re currently seeking experienced Customer Service Supervisors to lead teams supporting a variety of commercial and public sector clients. This is a full-time, on-site position requiring daily attendance at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities As a Sales Supervisor, you’ll manage the day-to-day performance and development of 15–20 inbound agents. You’ll be responsible for driving results, improving processes, and ensuring a high standard of service and sales performance. You’ll also work closely with the Call Center Operations Manager to ensure alignment with company policies and goals. Key Responsibilities: • Lead and coach a team of 15–20 inbound sales and service agents., • Monitor performance metrics and drive improvements in productivity and quality., • Conduct regular coaching sessions and performance reviews., • Motivate the team to meet and exceed sales goals., • Ensure accurate payroll submissions and adherence to scheduling., • Collaborate with internal departments to support training, quality, and IT needs., • Identify opportunities for process improvement and operational efficiency., • Support hiring, onboarding, and performance management as needed. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate for this role would share and understand our high growth objectives. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent our company internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. • Associate’s degree or equivalent work experience., • Minimum of 3 years in a call center environment or 1 year in a supervisory role., • Strong leadership and team development skills., • Excellent communication and interpersonal abilities., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and KPI/SLA management., • Ability to resolve conflicts and manage performance effectively., • Strong organizational, time management, and multitasking skills., • Eagerness to learn new systems and adapt in a fast-paced environment.Preferred Qualifications, • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing both remote and on-site teams.

Job Description UKSM-W Medical Practice Association Health Informatics Manager This is a remote position; however, we prefer candidates reside within three (3) hours of Wichita, Kansas. This requirement is necessary to support business operations and potential in-person needs. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Provide training and support to all departments of the MPA: Internal Medicine, Psychiatry and Behavioral Sciences, School Based Healthcare and affiliates. Responsible for the strategic direction of the HIM department in alignment with the MPA’s mission and vision. Stay aware of national trends and software capabilities. May require attendance at annual conferences or conventions. Helping to establish expectations, monitoring milestones, and completion of training. Provide input and oversight for electronic archiving, storage, and retrieval. This includes patient account information as well as patient medical records storage and retrieval systems. Continual communication with supervisor and end users. Maintain and foster open lines of communication among all internal and external customers. Utilize multiple training and delivery skills in the training process, with an understanding of the various learning styles. Assist end users with login issues. Log system issues and follow up until resolved. Customize system based on clinic needs. Responsibilities include determining workflow where applicable and professionally addressing complaints and resolving issues. Run eCW pre-built reports. Collaborate with HIM team regarding any decision to purchase a custom report. Supervise all HIM positions. Perform other duties as required and assigned. Reliable Attendance and Punctuality POSITION QUALIFICATIONS Must have a background in working directly with physicians, mid-levels and clinic support staff. Must have Electronic Medical Records specific knowledge. Strong verbal and written communications skills, outgoing personality with strong customer service attitude. Background in medical terminology and work flow. EMR implementation, customization, and maintenance knowledge. Must have HL7 interface experience Education: Bachelor’s Degree with major concentration in Information Systems, Business, or Technical field. Master’s degree preferred. Certifications: Registered Health Information Administrator (RHIA), preferred. Experience: Two to four years related experience, required. SKILLS & ABILITIES Computer Skills Experience with Microsoft Office and related products. Ability to learn customizable practice management software and electronic medical records. Proven knowledge required in operating systems, database, spreadsheet, and word processing. Proven ability to train users in software applications. Familiarity with medical practice management software and electronic medical records. Other Requirements Minimum 3 years progressively responsible experience in systems design. High interpersonal skills including demonstrated ability to relate well with others in the execution of duties. Excellent verbal and written communication skills. Knowledge of security processes.

Job Description CNC Lathe & Mill Programmer/Operator (Mastercam) Are you a hands-on machinist who loves dialing in setups, keeping machines running, and solving problems on the fly? Carlson Hydraulics is seeking a skilled CNC Lathe & Mill Programmer/Operator with Mastercam experience to support our fast-paced, team-oriented machine shop. If minimizing downtime, improving turnovers, and keeping the green lights on motivates you—we’d like to talk. Why This Role Matters At Carlson Hydraulics, teamwork and efficiency drive everything we do. Our shop is built around quick-change setups, shared responsibility, and smart machine utilization—often with two operators managing three machines. Your programming knowledge, setup skills, and machinist mindset play a key role in keeping production moving and quality high. What You’ll Be Doing • Program, set up, and operate CNC lathes and mills using Mastercam, • Edit and optimize programs at the machine to improve cycle times and reduce setups, • Perform frequent machine changeovers—short runs are the norm, • Set up and operate CNC lathes with live tooling and Y-axis capability, • Machine parts from a wide range of materials using blueprint specifications, • Perform accurate inspections using:, • Micrometers, calipers, depth mics, • Indicators, pin gauges, and thread gauges, • Handle setup tasks including:, • Tooling changes and soft jaw swaps, • Tool length and wear offsets, • Fixture setup and verification, • Troubleshoot machining, tooling, and quality issues independently, • Monitor tool wear and proactively prevent part inconsistencies, • Operate 1–2 machines independently while coordinating with teammates to maximize uptime, • Support daily shop organization:, • Review work packets, • Prep materials and setups for upcoming jobs, • Maintain clean and efficient work areas, • Assist in training and mentoring newer operators, • Jump in where needed to support overall shop productivity What We’re Looking For • Proven experience programming and operating CNC lathes and mills, • Strong proficiency with Mastercam, • Experience with live tooling and Y-axis machining, • Excellent blueprint reading and GD&T understanding, • Strong inspection and measuring skills, • Organized, detail-oriented, and process-driven, • Comfortable making program edits and working with computers, • Team-focused with a strong sense of ownership, • Problem solver who takes pride in keeping machines running, • Flexible and willing to learn new machines and processes Schedule • Currently on mandatory 10-hour shifts, • Monday–Friday: 6:00 a.m. – 4:30 p.m., • Overtime is built into the schedule, • Additional hours may be available based on workload Benefits of Joining Carlson Hydraulics • Competitive pay, • 401(k) with company match, • Health, dental, and vision insurance, • Paid time off and retirement plans, • Employee discounts and additional perks, • Overtime and bonus opportunities Why Carlson Hydraulics? We value skilled machinists who take pride in their work, collaborate with their teammates, and take initiative to improve processes. If you’re a motivated CNC Programmer/Operator who thrives in a shop that values efficiency, quality, and teamwork, Carlson Hydraulics is the place for you. Apply today and help us keep the green lights on. Company DescriptionMidway Manufacturing Inc., a family-owned and locally operated company established in 1975 in Kansas, specializes in manufacturing high-quality hydraulic cylinders and related accessories right here in the USA. With a commitment to custom-built products, competitive pricing, and a solid 36-month warranty on our cylinders, we've built a reputation for reliability and craftsmanship in the industrial sector (visit us at midwaymfg.com for more details). In December 2018, Midway acquired Carlson Hydraulics and added the welded hydraulic Cylinder to its cylinder production. Design Something New Every Day. Build a Career That Moves. At Carlson Hydraulics, we don’t do repetitive work—we design custom hydraulic cylinders tailored to real-world applications. Every day is a new challenge, a new customer, and a new opportunity to engineer something that matters. We’re looking for a Mechanical Engineer or Drafter with SolidWorks experience who enjoys fast-paced, project-based design work and wants to grow into a key contributor on a tight-knit, high-performing team. What You’ll Do Design custom hydraulic cylinders for customers across a range of industries Create detailed SolidWorks models, drawings, and documentation Treat each design as its own project from start to finish Collaborate with team members to refine and optimize designs Continuously improve speed, accuracy, and efficiency With training and experience, you’ll be able to complete 1–2 standard cylinder designs per day What Makes This Role Different Every day is different – you’ll rarely design the same thing twice Project ownership – see your work go from concept to completion Skill growth – we train you to become faster, sharper, and more capable over time Hands-on environment – work closely with a real-world product, not just screens ✅ What We’re Looking For Experience with SolidWorks (required) Background in Mechanical Engineering, Design, Drafting, or similar Ability to manage multiple designs in a fast-paced environment Strong attention to detail and problem-solving Motivated, dependable, and ready to grow with a team Work Environment In-office position (no remote work) Collaborative, team-driven atmosphere Real-time feedback and hands-on learning Compensation Hourly pay (based on experience) Opportunity for growth as your productivity and skill increaseMidway Manufacturing Inc., a family-owned and locally operated company established in 1975 in Kansas, specializes in manufacturing high-quality hydraulic cylinders and related accessories right here in the USA. With a commitment to custom-built products, competitive pricing, and a solid 36-month warranty on our cylinders, we've built a reputation for reliability and craftsmanship in the industrial sector (visit us at midwaymfg.com for more details). In December 2018, Midway acquired Carlson Hydraulics and added the welded hydraulic Cylinder to its cylinder production. \n\nDesign Something New Every Day. Build a Career That Moves.\nAt Carlson Hydraulics, we don’t do repetitive work—we design custom hydraulic cylinders tailored to real-world applications. Every day is a new challenge, a new customer, and a new opportunity to engineer something that matters.\nWe’re looking for a Mechanical Engineer or Drafter with SolidWorks experience who enjoys fast-paced, project-based design work and wants to grow into a key contributor on a tight-knit, high-performing team.\n\n What You’ll Do\n\nDesign custom hydraulic cylinders for customers across a range of industries\nCreate detailed SolidWorks models, drawings, and documentation\nTreat each design as its own project from start to finish\nCollaborate with team members to refine and optimize designs\nContinuously improve speed, accuracy, and efficiency\n\n With training and experience, you’ll be able to complete 1–2 standard cylinder designs per day\n\n What Makes This Role Different\n\nEvery day is different – you’ll rarely design the same thing twice\nProject ownership – see your work go from concept to completion\nSkill growth – we train you to become faster, sharper, and more capable over time\nHands-on environment – work closely with a real-world product, not just screens\n\n\n✅ What We’re Looking For\n\nExperience with SolidWorks (required)\nBackground in Mechanical Engineering, Design, Drafting, or similar\nAbility to manage multiple designs in a fast-paced environment\nStrong attention to detail and problem-solving\nMotivated, dependable, and ready to grow with a team\n\n\n Work Environment\n\nIn-office position (no remote work)\nCollaborative, team-driven atmosphere\nReal-time feedback and hands-on learning\n\n\n Compensation\n\nHourly pay (based on experience)\nOpportunity for growth as your productivity and skill increase

Job DescriptionDescription: About ISG Technology At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 77, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: • Assigned Projects / Tickets, • Vendor Certifications, • Utilization and Billable Hours Job Summary: Responsible for resolving escalated break/fix support tickets and small projects across the Routing & Switching, Data Center, Wireless, Security and Collaboration disciplines. The Network Engineer I will provide broad technical expertise and remote technical assistance as needed across all disciplines mentioned. The role requires a comfort level of communicating professionally across different internal and external organization levels. Primary working relationships with the Sales, Service Delivery, and other groups within ISG, as well as, interacting directly with ISG customers. This role also has working relationships with vendors to ensure that the team stays current with new vendor technologies and capabilities. What you bring to the position: • You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate., • You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations., • You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction., • You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor., • You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis., • You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will utilize your ADMINISTRATIVE SKILLS to efficiently: • Communicate and present objectives verbally and in writing to a variety of audiences., • Create and implement detailed action plans., • Manage and prioritize complex, changing workloads in a challenging technical environment., • Complete ConnectWise data entry in an accurate and timely fashion. You will use your COLLABORATIVE SKILLS to: • Work both independently and as a member of a team for project execution., • Collaborate with Senior Network Engineers and Lead Network Engineers to provide solutions to challenging problems., • Participate in team training programs in order to maintain standards of the team., • Develop and maintain positive relationships with vendors, and keep current on technology products., • Work independently in a self-directed manner and collaboratively as a team leader or member., • Support the company by completing other job duties as assigned. You will use your TECHNICAL SKILLS to: • Provide break / fix support to ISG customers., • Participate in Service Desk overflow calls as required., • Provide technical expertise across a broad range of solutions and products., • Provide technical guidance on scopes of work as needed, create/present project handoff technical documentation and create/maintain client documentation. You will use your CUSTOMER SERVICE SKILLS to: • Maintain responsibility for managed services onboarding and ongoing support to managed services customers., • Participate in rotation of after hours on call support., • Travel to client sites and/or data center sites as required, approximately 5%. As a successful employee, you will demonstrate the following professional skills as you carry out your position: • Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings., • Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information., • Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations., • Presentation – Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals., • Leadership – Lead people and get results through others in a positive and inspiring manner., • Management – Organize and manage multiple priorities., • Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values., • Organizational Support – Follow company policies and procedures and complete other duties as assigned., • Judgment – Include appropriate people in decision-making process., • Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well., • Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions., • Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks., • Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments., • Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events., • Detail & Task Oriented – Manage and follow through on multiple tasks, items and communications in a timely manner.Requirements: You will meet the following educational, licensing, certification and work experience requirements: • Bachelor’s Degree preferred or Associates Degree with equivalent experience., • Minimum of 2-4 years of experience working with network environments., • Working knowledge in some of the following technologies:, • Routing & Switching, • Data Center, • Wireless, • Security, • Collaboration, • Working knowledge in some of the following products and solutions is preferred:, • Routing & Switching, • Cisco, • Meraki Switches, • Aruba Switches, • Network Analysis Tools, • Wireless, • Cisco, • Meraki Wireless, • Aruba Mobility Controllers, • Aruba Instant APs, • Aruba Central, • Security, • Meraki MX, • Cisco Umbrella, • Fortigate, • Collaboration, • Cisco Unified Communications Manager, • Microsoft Teams Calling, • Competency with Visio., • Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun • We believe it’s important to take time outside of work to spend time with family and keep the wind in our sails., • We collaborate and value sharing our unique perspectives., • We’re inclusive and create activities that align with people’s interests and passions. Resilience • We pride ourselves in meeting high-pressure challenges, • We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example • We demonstrate courage in having crucial (and sometimes “tough”) conversations., • We are reliable and highly accountable in our use of systems and tools. Continuous Improvement • We’re creative thinkers who can adapt to evolving situations., • We’re humbly confident, know our stuff, are willing to coach and be coached., • We’re willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative • We are pro-active and stay on top of training and certifications., • We willingly take on more responsibility if we see a need and can assist., • We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: • Prolonged periods of sitting at a desk and working on a computer and phone., • Work in a general office environment., • Travel to client and prospect locations with varying conditions., • You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound and receive inbound calls in a professional and courteous manner, • Educate customers on products and services, identifying upsell opportunities, • Understand customer needs and recommend tailored solutions, • Use internal systems to manage accounts and process orders accurately, • Research and resolve customer issues, coordinating with other departments as needed, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Maintain accurate records and safeguard customer information, • Escalate complex issues to supervisors or appropriate teams, • Stay current with training, updates, and system changes, • Meet attendance, punctuality, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent verbal and written communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-oriented, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Team player with strong interpersonal skills

Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don’t just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services, we’re redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We’re looking for talent that thrives in a culture of clarity, trust, and relentless execution, individuals who believe that IT is not just support, but a strategic advantage. If you’re passionate about innovation, driven by impact, and ready to grow with a company that puts People First, you’ll find your place here. Job Summary: The Account Executive (AE) is responsible for driving new business by identifying, qualifying, and closing opportunities within a defined territory and vertical. This role requires a consultative sales approach, the ability to understand complex technology solutions, and the discipline to manage the full sales cycle—from lead generation to contract execution. The AE will work closely with Client Experience (CX), Marketing, and Service Delivery to present tailored solutions that address client needs and deliver measurable business outcomes. This position contributes directly to revenue growth, client acquisition, and market penetration. Job Responsibilities: • Develop and maintain a robust pipeline of qualified opportunities through outbound prospecting, referral generation, networking, and lead follow-up., • Conduct discovery calls and meetings to understand business challenges, technical requirements, and stakeholder priorities., • Qualify prospects based on budget, authority, need, and timing or similar frameworks., • Develop and present proposals, including ROI models and solution overviews, that align with customer objectives and Integris service offerings., • Partner with CX and internal teams to scope and price tailored technology solutions., • Own the sales process from initial contact through close, with consistent follow-up and clear next steps throughout the cycle., • Accurately track all prospecting, opportunity, and sales activity in ConnectWise or other CRM platforms., • Meet or exceed monthly and annual sales quotas and KPIs related to pipeline growth, conversion rates, and client acquisition., • Participate in team meetings, training sessions, and sales reviews to continuously improve sales effectiveness and stay current on product knowledge., • Maintain professional expertise by studying industry trends, customer needs, and competitive positioning. Job Qualifications Education/Certification Requirements: • Bachelor’s degree in Business, Marketing, Communications, or related field. Experience Requirements: • 2+ years of experience in B2B sales, preferably in the MSP, SaaS, or IT services sector. At Integris, we value our team members and offer comprehensive benefits, including: • Medical, Dental, and Vision Insurance, • 401K Retirement Plan, • Minimum 4 Weeks of Paid Time Off (PTO), • Birthday PTO, • Paid Holidays, • Paid Time Off for Volunteering, • Short-Term and Long-Term Disability Insurance, • Life Insurance, • Supplemental Insurance, • Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that’s scaling nationally, investing in vertical expertise, and building for better. Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws. #LI-Remote