Universal Banker
10 days ago
Columbia
Job DescriptionDescription: About Us Optus Bank is a unique financial institution focused on creating wealth building opportunities for people and places historically underserved by traditional banks, while also providing competitive and complementary banking services to all people in South Carolina and beyond. Optus Bank has grown exponentially over the past few years and expanded its offerings. We believe that banking services should be a powerful tool for wealth building opportunities for all people. To realize that vision, Optus Bank is expanding into new markets and new lines of business and growing its team with people that share its values and entrepreneurial spirit. Position Summary We are seeking a dynamic and experienced professional to join our mission-driven financial institution as the Relationship Banker, ultimately accountable for ensuring that our consumers, communities, employees, and shareholders experience a positive impact. The banker provides in-branch banking services and ensures seamless access to remote banking services. In addition to performing a variety of tasks associated with transacting customer requests and verifying the completeness of retail banking transactions, the banker is in the ideal position to offer additional services and products to improve the financial lives of current and prospective customers. Essential Job Functions/Duties • Provides the highest level of customer service in all aspects of their duties, including teller transactions, requests for customer service, and other routine and non-routine requests., • Ensures that all internal operations of the branch, including audit functions, security, and adherence to all banking policies and procedures, are executed with the utmost precision., • Performs duties associated with other typical positions in the branch, such as Teller, CSR, TCR, and ATM-related duties., • Promotes a sales culture by acquiring product knowledge to support branch objectives, identifying cross-sell opportunities, and enhancing sales skills., • Serves the customer base personally by managing all customer requests, such as opening new accounts, cross-selling, resolving customer disputes or complaints, explaining bank procedures, and using discretion to make policy exceptions when necessary., • Maintains a high level of knowledge of all branch services and departments in order to refer appropriately within the bank any sales opportunity or client need., • Effectively promotes the Bank's mission and goals by utilizing time management and budgeting skills., • Participates in community organizations and activities to improve the image of the bank and develop new business sources., • Identifies and refers prospective applicants for consumer and commercial loans., • Open new accounts, including the compilation and preparation of documents and applications for new accounts., • Identify the unmet needs of current and potential customers and offer appropriate products and services., • Promote and inform customers about newly introduced and improved products, services, promotions, contests, etc., • Promote and cross-sell products and services to existing and prospective clients, including joint contacts with other departments (e.g., loan referrals, etc.)., • Assist customer inquiries and requests regarding current accounts., • Assist clients in gaining access to and making effective use of remote banking services, such as online and mobile banking tools., • Receive and process loan payments, record, and issue transaction receipt., • Receive cash and checks for deposit, verify proper endorsement, validate the accuracy of the deposit slip, record, and issue a transaction receipt., • Process cash withdrawals from savings and checking accounts, verify signatures and account balances, examine all checks, bonds, money orders, and savings withdrawals to determine negotiability, record, and issue transaction receipt., • Answer and assist incoming callers with questions and requests, and route callers appropriately., • Prepare transactions for scanning (i.e., branch capture, etc.)., • Balance and transmit transactions, update of customer information, etc., • Record all transactions promptly, accurately, and in compliance with bank procedures., • Conduct all work in accordance with bank policies and procedures and regulatory standards to ensure safety and soundness., • Balance and replenish cash in ATM., • Receive, count, and balance working cash at beginning and end of each shift., • Sort and distribute work from other offices, process mail, and night depository transactions., • Operate computer, telephone, copier, and other bank equipment., • Travel to other locations as needed., • Work overtime, as needed., • Help other departments as needed., • Two (2) years of experience in banking, with previous training and experience in teller work, customer service work, and knowledge of all bank products and services, or equivalent., • Ability to make sound, practical decisions based on logic., • Show skills in delegating, leadership, problem solving, and handling issues, either by previous experience or by education through affiliated courses or degrees., • Must possess excellent customer service skills and demonstrate a high level of integrity and honesty in dealing with customer relations., • Must represent the bank in a professional manner that appropriately reflects the OPTUS BANK image., • Competitive pay, • Health benefits, • Vacation, sick time off, and paid holidays, • BAI training Optus Bank is an Equal Opportunity and Affirmative Action Employer, and we foster an inclusive and diverse work environment that allows our employees to be themselves. We value all ideas and perspectives. All qualified applicants, regardless of race, color, religion, sex, national origin, disability, or veteran status, will be considered for employment. Requirements: