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A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit _ Candidate Note: This role is 100% remote for candidates based in EST or CST only We are looking for a confident Senior IT Infrastructure Engineer who has demonstrated experience engineering and maintaining environments and resources in cloud environments, leveraging industry best practices and toolsets. The ideal candidate is a self-starter who combines their existing experience with a thirst to learn in order to engineer, deploy, and maintain quality solutions with a security-first mindset. What your impact will be: • Engineer solutions for cloud based systems, • Provision and manage resources using Infrastructure as Code (IaC) methodologies, • Provide in depth technical support for a global, multi-region environment, • Share your knowledge to elevate your teammates’ skill sets, • Provide support for tickets escalated through the Helpdesk, • Bring a security-first approach to everything, • Be an indispensable partner with the Information Security team What you will bring: • Engineering and operations experience with AWS, • Advanced experience with Linux system administration, • Ability to write and maintain complex Terraform and Ansible code, • Scripting experience (preferably Python and Shell), • Knowledge of CI/CD concepts, • Experience with git & Github, • Knowledge of cloud security best practices and applications in a business environment, • 5+ years of DevOps and Systems Administration experience, • Strong technical, communication, and interpersonal skills, • Ability to thrive under pressure, self-manage, and prioritize activities in order to deliver to tight deadlines., • Ability to integrate and participate with a team in a remote working environment, • Ability to deal with internal customers What will give you an edge: • Experience with Azure and/or Google Cloud, • Experience with AWS Organizations, • Experience with Docker and Kubernetes solutions, • Experience maintaining and troubleshooting web services, • Knowledge of CDNs and WAFs, • Understanding of IDPs and SSO integrations, • Recognized certification in cloud based environments (AWS / Azure / GCP), • A “can do” approach to problems and challenges. EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits. We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply! EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity. EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee. #LI-Remote

The mining industry has steadily become worse at finding new ore deposits, requiring >10X more capital to make discoveries compared to 30 years ago. The easy-to-find, near-surface deposits have largely been found, and the industry has chronically under-invested in new exploration technology, relying on the manual techniques of yesteryear – even as demand accelerates for copper, lithium, and other metals to build electric vehicles, renewable energy, and data centers. KoBold builds AI models for mineral exploration and deploys those models—alongside our novel sensors—to guide decisions on KoBold-owned-and-operated exploration programs. In the six years since founding, KoBold has become by far both the largest independent mineral exploration company and the largest exploration technology developer. Our data scientists and software engineers, who come from leading technology companies, jointly lead exploration programs with our renowned exploration geologists. KoBold has proven its first discovery with materially less capital than the industry average and found one of the best copper deposits ever discovered: the copper is far more concentrated than the global average of copper mines, and this asset alone is expected to generate meaningful revenue for decades. KoBold has a portfolio of more than 60 other projects, each of which has the potential for another high-quality discovery. KoBold is privately held; investors include institutional asset managers T. Rowe Price and Canada Pension Plan Investments; technology venture capitalists Andreessen Horowitz, Breakthrough Energy Ventures, BOND Capital, Durable Capital, StepStone, and Standard Investments; and natural resources companies Equinor, BHP, and Mitsubishi. KoBold’s IT function supports a globally distributed team of ~280 geoscientists, data scientists, and engineers working across North America, Zambia, the DRC, and field exploration sites around the world. As we scale, our IT needs are evolving rapidly—from reactive, break/fix helpdesk support toward proactive, automated IT operations that work seamlessly across geographies, including remote field sites with limited connectivity. In this role, you will own the full operational scope of Global IT. That means endpoint management, software procurement and renewals, identity and access administration, license optimization, vendor management, employee onboarding and offboarding, hardware lifecycle management, and IT training. You’ll lead a team of IT support staff, set technical direction, manage the annual software budget, and be the person who makes sure nothing falls through the cracks—renewals don’t expire, new hires have everything they need on day one, and the fleet is healthy and compliant. This is a player-coach role. You’ll spend meaningful time building and configuring systems yourself—writing Okta provisioning workflows, managing Jamf and Intune policies in Terraform, scripting automation for repetitive work—while also coaching and mentoring your direct reports, setting priorities, and raising the bar for what IT operations looks like at a fast-moving exploration technology company. Endpoint Management & Fleet Operations • Own the Global IT roadmap, setting technical direction for endpoint management, fleet automation, and IT operations across all KoBold offices and field sites in 10+ countries, • Design and implement zero-touch provisioning and automated reimaging workflows for macOS (Jamf) and Windows (Intune) endpoints, • Build endpoint monitoring, alerting, and fleet health dashboards to shift IT from reactive to proactive support, • Drive device lifecycle management including EoL/EoS tracking, hardware refresh planning, and inventory management across Jamf, Intune, CrowdStrike, and related tooling, • Create self-service application deployment and access workflows to reduce helpdesk volume and empower employees, • Apply DevOps principles to IT operations: configuration-as-code (e.g. managing Intune policies via Terraform), infrastructure automation, version-controlled policies, and repeatable processes, • Own internet reliability and network performance at all global remote KoBold sites Software Procurement, Licensing & Vendor Management • Manage the full software procurement lifecycle: new purchases, renewals, expansions, and cancellations, ensuring user access is never disrupted by lapsed licenses or last-minute renewals, • Own and drive execution of the annual software budget, including process improvements year-over-year and proactive renewal pipeline visibility for legal and finance, • Optimize license utilization across the SaaS portfolio—track usage, right-size seat counts, consolidate redundant tools, and negotiate pricing with vendors, • Coordinate with legal on contract review, working within the existing procurement process to move quickly on low-risk purchases while ensuring appropriate review for larger spend, • Onboard new SaaS applications with proper Okta integration (SSO, SCIM) before launch, and manage decommissioning of deprecated tools Identity, Access & Employee Lifecycle • Own Okta administration including SSO integrations, SCIM provisioning, group management, access request workflows, and lifecycle automation, • Manage Google Workspace administration, including license management, security settings, and break-glass super-admin governance, • Build automation for minimal-touch employee onboarding and offboarding—ensuring new hires are fully provisioned on day one and departing employees are cleanly deprovisioned, • Support AI tooling rollout (Claude Desktop, Claude Code, and related tools) across the endpoint fleet, including deployment, configuration, and employee training Team Leadership & Training • Supervise and mentor IT support staff, providing technical coaching, priority-setting, performance management, and career development, • Develop and maintain IT training programs for new hires and ongoing employee enablement, including documentation, video walkthroughs, and live onboarding sessions, • Provide helpdesk backup on high-volume days, modeling the standard of responsiveness and quality you expect from the team Cross-Functional Collaboration • Learn about mineral exploration by working closely with exploration teams, including time in the field in remote operations, • Collaborate with infrastructure engineering and security teams on cross-cutting initiatives including observability, access controls, endpoint security posture, and incident response, • Partner across the company to contribute to specification, vendor selection, and change management on new software requests, • Partner with finance on budget tracking, invoice approvals, and AFE submissions for software spend, • Work with legal to streamline the contract review pipeline, maintain lead times on renewals, and advocate for tiered review processes that match risk to effort, • Coordinate digitization efforts across the globe, ensuring consistent standards and tooling for converting physical records to digital archives at field and office sites, • 5+ years of experience in IT engineering, IT management, or a similar role combining hands-on technical depth with operational ownership, • Strong experience with MDM platforms, particularly Jamf (macOS) and Microsoft Intune (Windows), including policy configuration, automated enrollment, compliance enforcement, and ideally infrastructure-as-code approaches (e.g. Terraform), • Experience with identity and access management platforms (Okta strongly preferred), including SSO integration, SCIM provisioning, access request workflows, and lifecycle automation, • Experience managing software procurement and renewals: specification and change management, vendor negotiation, license optimization, renewal pipeline management, and budget ownership, • Hands-on experience building zero-touch provisioning, automated reimaging, and self-service deployment workflows, • Experience with endpoint monitoring and fleet management at scale, including remote/distributed environments, • People management or technical lead experience: demonstrated ability to coach, mentor, and grow IT staff while maintaining high execution standards, • Strong scripting skills (Python, Bash, PowerShell, or similar) for building automation and tooling, • Intellectually curious; eager to learn about the substance of mineral exploration and exploration technology, • Excellent communication and collaboration skills—comfortable working across disciplines with engineers, scientists, legal, finance, and leadership in a remote-first environment, • Proven ability to take ownership: you build the roadmap, do the research, implement the solution, write the documentation, and communicate the rollout, • Strong prioritization instincts—you can look at a long list of IT initiatives and distinguish what actually matters from nice-to-haves, and you can explain why, • Comfort with ambiguity and a dynamic work environment; eagerness to take on an evolving range of responsibilities at a fast-growing company, • Experience supporting global teams across multiple time zones is a strong plus, • Familiarity with Google Workspace administration, CrowdStrike, Datadog, or similar tooling is a plus KoBold Metals is an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity for people of any race, color, ancestry, religion, sex, gender identity, sexual orientation, marital status, national origin, age, citizenship, disability, or veteran status. This position is full-time, exempt. The US base salary range for this full-time exempt position is $150,000 - $180,000 USD, plus equity and benefits including 401k matching. Location: KoBold is a remote-first workplace. We are open to candidates currently residing anywhere in the United States or Canada. CST or EST time zone preferred. All candidates must be legally authorized to work in the United States or Canada.

About Scarinci Hollenbeck: Scarinci Hollenbeck is a growing practice of over 55 experienced attorneys. We serve the niche practice areas most often required by the owners and leaders of corporations. We offer a full range of services and have developed our business law practice with the expertise and specialization necessary to serve our clients as they adapt to the shifting economic landscape. Job Summary: Reporting to the Information Technology Director, this role is responsible for daily helpdesk operations, ensuring the maintenance, performance, and security of all computer systems and networking components. Essential Duties/Responsibilities: • Provide technical support to users with everyday general IT support issues and problems onsite., • Assist with personnel moves, laptop imaging, and other equipment deployments., • Collaborate with the IT Director to review, analyze, and determine helpdesk priorities., • Create online documentation for training on new software deployments., • Maintain desktop and laptop software, including Windows updates, driver updates, firmware, and BIOS., • Manage the coordination and delivery of technology-related requests, including intake, assignment, and tracking., • Provide support and troubleshooting based on keen familiarity with cloud-based services such as Office 365, Intune, Autopilot, etc., • Provide support for internal firm applications., • Responsible for procurement and deployment of equipment such as computers, laptops, cell phones, and peripherals., • Strong desktop support, hardware, and software troubleshooting in a Tier 2 and Tier 3 support capacity., • Perform other relevant duties as assigned. Education and Required Skills: • Associate’s degree in computer science or equivalent combination of education and experience., • 2 - 4 years of law firm experience., • Minimum of 2 years hands-on experience in the helpdesk/computer support environment., • PowerShell scripting a plus., • Ability to fully assess the impact of making changes on existing environments., • Ability to meet challenging deadlines and capable of handling multiple priorities., • Excellent attention to detail, organization, and documentation skills., • Experience with VendorManagement., • Must have strong knowledge and proficiency in Active Directory, Group Policy, and other Microsoft technology suites, familiarity with Android and IOS devices, and desktop imaging process and file backups., • Strong problem-solving skills., • Strong proficiency in IT troubleshooting methodologies, with the ability to teach and train others. Work Schedule: • In-office work at the Little Falls, NJ location. Hybrid and remote work are not options for this position., • Full-time, non-exempt, Monday to Friday 9:00 a.m. – 5:00 p.m. (one hour lunch)., • Overtime (over 40 hours) may be required from time to time., • Compensation range $27/hr - $32/hr (dependent upon relevant experience)., • Medical, Dental, Vision, Long Term Disability, and 401(k) benefits offered. Scarinci Hollenbeck is an Equal Opportunity Employer. Submission Requirements: Submit your resume through LinkedIn or send it to careers@sh-law.com.

A leading IT support company is seeking multiple IT Support Agents to join their fully remote team. A motivated self-starter attitude and familiarity with both Windows and Mac OS are essential. Benefits include comprehensive health coverage and professional development assistance, with a starting pa

Customer Support Representative Specialist Job ID: 2026-28657 Category: Helpdesk Location: US-Remote DMI, LLC is seeking a Customer Support Representative Specialist to join us. Required Skills & Certifications In-depth knowledge of IT service desk operations Expertise in ticket resolution and

Job Description BGB Group Helpdesk Manager Our Agency BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we're hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth. Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs. The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment. This position is a hybrid role, with expectations the individual will work 4-5 days/week on-site in our Midtown NYC office. Role Requirements: • Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met, • Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed, • Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals, • Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications, • Support onboarding and offboarding processes, including device setup, system access, and employee moves, • Manage user accounts, permissions, and security groups in alignment with company policies, • Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability, • Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements, • Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service, • Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations, • Perform system updates, patch management, and desktop imaging to ensure security and optimal performance, • Train and support end-users on hardware, software, and best practices, • Ensure adherence to company security policies and relevant regulatory requirements, • Participate in on-call rotation and provide support outside standard hours as needed Preferred Qualifications: • 3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity, • Experience managing or mentoring IT support teams in a corporate environment, • Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware, • Experience with Office 365 and other cloud-based SaaS applications, • Familiarity with helpdesk ticketing systems and IT service management tools, • Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP), • Experience with device provisioning and configuration and endpoint management, • Exposure to audio/visual and basic network infrastructure is a plus, • Familiarity with ITIL or similar frameworks is a plus, • Strong troubleshooting, problem-solving, and analytical skills, • Excellent communication and interpersonal skills with a strong customer service orientation, • Ability to prioritize and manage multiple tasks in a fast-paced environment Salary Range: $75,000- $105,000 BGB Group is headquartered in New York City, and the salary range listed reflects the expected base compensation for this role in the New York City metropolitan area. Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors. BGB Group is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

Job DescriptionPURPOSE: This role protects the organization's IT infrastructure, data, and systems from cyber threats by designing, implementing, monitoring, and maintaining comprehensive cybersecurity measures. It blends cybersecurity engineering, incident response, system monitoring, vulnerability management, and cross-functional collaboration to ensure ongoing information security and resilience. JOB RESPONSIBILITIES: • Monitor and promptly respond to all security alerts and crises, maintaining reasonable 24/7 availability for incident response in some form., • Collect, manage, and analyze IT logs across all systems using a SIEM-based approach to ensure comprehensive visibility into the IT environment., • Develop, implement, and enforce organization-wide security policies and best practices to maintain a strong and consistent security posture., • Triage and troubleshoot IT security systems to identify and minimize disruptions across all IT monitoring systems., • Continuously identify and resolve vulnerabilities within existing IT infrastructure and systems to reduce organizational risk., • Perform regular penetration tests and deliver detailed, actionable reports documenting findings and recommended remediation steps., • Document all incidents, known breaches, and vulnerabilities thoroughly using the firm's helpdesk ticketing and documentation systems., • Collaborate with security vendors and consultants to assess potential security issues and evaluate emerging threats and solutions., • Partner with the Infrastructure Team on maintaining and optimizing firewalls and IDS/IPS systems to ensure robust network defense., • Provide collaboration and backup support to the Infrastructure Team for ongoing network maintenance and operational continuity., • Work closely with the Information Systems Department to recommend and implement security improvements across IS systems and platforms., • Act as the primary escalation point for the Help Desk Team in identifying and resolving complex or elevated security issues., • Provide mentorship and guidance to Help Desk Team members, fostering a firm-wide culture of security awareness and best practices., • Actively participate in IT-related projects involving the deployment and upgrading of IT infrastructure and systems., • Pursue continuing education and professional development to stay current with evolving cybersecurity threats, best practices, and technologies.JOB REQUIREMENTS:, • 12+ years of experience in Network Engineering and Support roles; 5+ years in Cybersecurity roles., • Clear and concise written and verbal communication skills with the ability to convey technical concepts to both technical and non-technical audiences., • Advanced knowledge of Microsoft Active Directory, Azure Entra ID, and OKTA IAM platform including IdP, SSO, SAML, OIDC, OAuth, MFA, and SCIM protocols., • Advanced knowledge of Firewall technologies including IDS, IPS, Routing, and VPN systems and configurations., • Advanced knowledge of Networking protocols including TCP/IP, SSL, DNS, DHCP, NTP, SNMP, SMTP, and SSH., • Advanced knowledge of Network Troubleshooting tools including packet analysis, vulnerability scanners, nslookup, and CLI interfaces., • Advanced knowledge of computer-related hardware, accessories, and cabling across a variety of device types and configurations., • Intermediate knowledge of EDR, MDR, and NDR systems, including Darktrace, for threat detection and response., • Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint), Microsoft 365 (Teams, SharePoint, OneDrive), Project, Visio, SCCM, and Intune., • Intermediate knowledge of Apple macOS (v12–15), iOS (v8–18), Android OS (v9–15), and Windows 10/11 (24H2) across managed and unmanaged enterprise environments., • Intermediate knowledge of Video Conferencing systems and VoIP phone platforms in a corporate setting., • Basic knowledge of RMM systems and Helpdesk Ticketing platforms., • Work in office Monday through Thursday with Friday as an optional remote day.SALARY $120,000 - $160,000 WHO WE ARE: Barasch & McGarry is proud to be the nation’s leading advocate for the 9/11 community, representing more 9/11 victims than any other law firm. No one has filed more claims with the Victim Compensation Fund or helped more people enroll in the free World Trade Center Health Program. With their office steps from Ground Zero, they felt the impact that day and continue to feel it today through their work with more than 25,000 members of the 9/11 community. Barasch & McGarry (the “Firm”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, including status as a transgender individual, actual or perceived sexual orientation, national origin, citizenship or immigration status, marital status, familial status, caregiver status, partnership status, unemployment status, military status, including past, current, or prospective service in the uniformed services, genetic information, domestic violence victim status, sexual or reproductive health decision making, actual or perceived physical or mental disability, height, weight, credit history, or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. LGLqQxdwOr

Job DescriptionExperienced IT Helpdesk TechnicianPart-Time position Job SummaryNYC-based, small-size IT consulting company operating in the fashion industry and several other sectors. We are seeking an experienced IT Helpdesk Technician to provide high-quality technical support to end users across the organization. The job is part-time (3-4 days per week, 9am-5pm) in central Manhattan location. The ideal candidate has strong troubleshooting skills, a customer-focused mindset, and hands-on experience supporting desktops, laptops, networks, and common business applications in a fast-paced environment. Key Responsibilities • Provide Level 2 (and advanced Level 1) technical support for hardware, software, and network issues, • Troubleshoot and resolve issues related to Windows/macOS operating systems, Microsoft 365, email, and common business applications, • Support user accounts, permissions, and security using Active Directory, Azure AD, and related tools, • Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN), • Install, configure, and maintain desktops, laptops, printers, and mobile devices, • Escalate complex issues to senior IT staff or vendors when required, following established procedures, • Document incidents, solutions, and procedures in the ticketing system and knowledge base, • Participate in system upgrades, rollouts, and IT projects as needed, • Ensure compliance with security policies and data protection standardsRequired Qualifications, • 2/3 years of experience in an IT helpdesk or technical support role, • Strong knowledge of Windows environments (Windows 10/11, Windows Server basics), • Hands-on experience with Active Directory, Group Policy, and user management, • Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP), • Excellent problem-solving and communication skills, • Ability to manage multiple issues and prioritize effectivelyPreferred Qualifications, • Experience with macOS and mobile device management, • Basic knowledge of firewalls, VPNs, and endpoint security solutions, • Experience supporting remote users and hybrid work environmentsSoft Skills, • Strong customer service orientation, • Clear verbal and written communication, • Patience and professionalism under pressure, • Ability to work independently and as part of a teamWork Environment, • Office-based, midtown Manhattan (near Grand Central Station), • May require occasional after-hours, • 3-4 days part-time position (9 to 5pm)Compensation & Benefits, • Salary: to be discussed during the interview process, • Ongoing training and certification support, • Career growth opportunities within the IT team

Job Description POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance., • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system., • Act as the primary point of contact for IT issues, diagnosing and resolving desktop, laptop, and peripheral problems., • Configure, deploy, and maintain workstations, printers and software applications (e.g., MS Office, Windows 11)., • Perform, repair, and maintain desktop, Laptops hardware, software, and peripherals, including network connectivity issues., • Active Directory Management: Assist with basic account management, including password reset and managing user groups., • Service Now: Document all service requests, troubleshooting steps, and resolutions in the ticketing system to maintain accurate maintenance logs., • Ensure workstation are secure through anti-virus, patches, and encryption., • Conference Room: Testing and operating projectors, microphones, video conferencing systems (Teams) and troubleshooting technical issues during meetings., • Mobile Device: iOS settings, Configuring, enrolling, and connectivity issues using MDM solutions., • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite., • Provide foundational support for macOS environments to assist users of Apple devices., • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software., • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices., • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability., • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment., • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software., • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required., • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions., • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment., • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs., • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • English primary language, • Experience: Usually 2–5 years of experience in a customer-focused IT role., • Soft Skills: Strong problem-solving, communication, and interpersonal skills with the ability to explain technical concepts to non-technical users, • Proficient in Windows environments, TCP/IP, DHCP, and Active Directory., • Network closet: basic knowledge of Patching, labeling, and managing cable bundles to maintain a clean and optimized work environment., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • Ability to lift or move computer hardware (often 25–50 lbs.), • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Description Here's the updated posting: Entry-Level (L1) IT Support Technician (Hybrid – Nassau/Long Island, NY) TechRunner IT is looking for someone who's equal parts people person and problem solver. You're the one who actually listens when someone describes an issue, asks the right follow-up questions, and doesn't stop digging until you've figured out what's really going on then explains the fix in a way that actually makes sense to them. If that sounds like you, keep reading. What you'll do: • Be the first point of contact for our clients, building trust and delivering great experiences every interaction, • Support desktops, laptops, Microsoft 365, and networks for local businesses across Long Island, • Provide remote and onsite support, no two days are the same, • Work through problems methodically: gather info, isolate the issue, test your theory, fix it, document it, • Communicate clearly with clients and teammates at every step, no one likes being left in the dark, • Grow your technical skills and step up whenever you're needed What you'll need: • Must live on Long Island (western Suffolk preferred), • Reliable personal vehicle for client visits (mileage reimbursed), • A private, dedicated space for remote workdays, • 0–2 years of IT support experience, self-taught counts, curiosity counts more, • A natural troubleshooter: you think in steps and test assumptions, you DON'T guess your way through problems, • Genuinely social and comfortable talking to anyone, from a nervous office manager to a frustrated business owner, • Strong communicator who can translate tech speak into plain English without condescension, • Microsoft 365 certifications are a plus, • You want to build something with a team, not just fill a seat What you'll get: • $50,000–$55,000 annually, • A clear career track with a defined path to L2 as you grow your skills and experience, • Hybrid role, a mix of remote days, in-office days and client-facing onsite visits, • Hands-on training and real exposure to advanced IT systems, • Medical, dental, vision, life insurance, and retirement benefits, • Paid time off, • The satisfaction of seeing your work make a tangible difference for businesses in your community Company DescriptionTechRunner IT is a Long Island–based Managed IT Services Provider (MSP) supporting privately businesses across Nassau and Suffolk. Our clients include family-owned companies, nonprofits, accounting firms, manufacturing companies, general contracting / skilled trades and many other healthy, growing businesses withing our communities. We manage all aspects of business technology - Microsoft 365, desktops/laptops/servers, Microsoft Azure, Networking + WiFi, Cybersecurity, VoIP, Mac ecosystem (when required), iOS devices, cloud integrations, between your SaaS apps and a LOCAL helpdesk for all of it. We do NOT offshore our support. We DO respond quickly. https://techrunnerit.com https://www.linkedin.com/company/techrunner-itTechRunner IT is a Long Island–based Managed IT Services Provider (MSP) supporting privately businesses across Nassau and Suffolk. Our clients include family-owned companies, nonprofits, accounting firms, manufacturing companies, general contracting / skilled trades and many other healthy, growing businesses withing our communities.\r\n\r\nWe manage all aspects of business technology - Microsoft 365, desktops/laptops/servers, Microsoft Azure, Networking + WiFi, Cybersecurity, VoIP, Mac ecosystem (when required), iOS devices, cloud integrations, between your SaaS apps and a LOCAL helpdesk for all of it. We do NOT offshore our support. We DO respond quickly. \r\n\r\nhttps://techrunnerit.com \r\nhttps://www.linkedin.com/company/techrunner-it

Job Description THIS ROLE WILL BE ONSITE 3 DAYS PER WEEK IN MANHATTAN. NO H1S OR 3RD PARTIES. SENIOR IT SUPPORT ENGINEER New York, NY Position Description Position Summary This is a customer-oriented support role centered on providing basic to advanced technical support for end user desktop, laptop, mobile device, application and peripheral installation, configuration and issues. Technologically proficient individual open to interact with users live or through other digital communication methods to provide guidance, troubleshooting and issue resolution. The Senior IT Support Engineer's ability to deliver on and resolve technology requests, tasks, and projects is an important part of this position. A good understanding and working experience managing and supporting IT infrastructure, systems, servers, networks, security, computers, mobile devices, technology products and software combined with problem solving abilities to diagnose and resolve issues are important criteria to succeed in this position. Responsibilities User Support • Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets., • Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution., • Train users on use of supported hardware, software and services within department and organizational guidelines and standards., • Provide after-hours/on-call support as needed., • Provide more in-depth troubleshooting for complex issues and administration for advanced technical requests that cannot be resolved through first-level or second-level support. Hardware Support • Set up, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio/video equipment., • Hands on experience with:, • Data center IT infrastructure components and systems,, • LAN and WLAN networking hardware, and, • Security appliances and hardware. Software Support • Administer Microsoft Windows Server OS and Server based applications., • Administer corporate based server side applications, SAAS / cloud administrator portals, network and storage appliances and systems., • Set up , test, deploy and maintain corporate standard computer software., • Set up, test, deploy and maintain computer patch management solution. Maintenance • Perform user hardware and software version upgrades, security patches, firmware updates, equipment refreshes / replacements and optimizations., • Keep physical and virtual computer patterns and images up-to-date with latest security patches and software versions. Documentation • Create, follow, and maintain detailed documentation of IT processes, procedures and checklists, and update knowledge base to ensure optimal efficiency and consistency in operations and project delivery., • Submit documentation of issues, troubleshooting steps taken and their resolution, and new practices in the internal knowledge base., • Conduct user training, gather feedback, and update training guides as needed. Inventory • Enter new hardware equipment details, software, and services license information., • Track changes, replacements, and repairs., • Set up, test, deploy and maintain corporate asset management tool. Additional Responsibilities • Learn new technologies as required for tasks, projects and to administer department and organization functions., • Handle potential security threats and events with a higher priority., • Lead desktop support related projects such as operating systems migrations, software upgrades, patch management and hardware upgrades., • Coordinate with external vendors for requests, tasks, projects and escalated issues., • Research new technologies and tools to improve desktop support capabilities, efficiency, and security., • Locate opportunities for areas that can be automated to improve team efficiency and user experience. Qualifications User Support • Experience delivering technical customer support interactions in-person and / or remotely., • Experience responding to new or open support tickets received from various communication methods such as: email, phone, texts, walk-ins, chat tool and/or video call., • Experience applying intermediate to advanced technical capabilities to diagnose and resolve issues. Hardware Support • Experience supporting:, • Desktops, laptops, and accessories (monitors, docking stations, webcams, USB devices) running Windows,, • Mac desktops, Macbooks, and iOS devices,, • Client printers and Canon copiers a plus, and, • Android and iOS phones and tablets., • A plus to have experience assisting with, managing and supporting data center IT infrastructure and components such as: network equipment, security appliances, server hardware, storage appliances or arrays, UPS, PDUs, environmental monitoring devices. Software Support • Experience creating user accounts, user groups, assigning and maintaining resource permissions across Microsoft server applications, Windows-based server applications and stand-alone appliances, devices and systems., • Experience administering and supporting Windows Server OS., • Experience administering Active Directory and Microsoft Exchange at a basic or intermediate level., • Experience administering and supporting Windows based File Servers and Print Servers., • Experience managing telecom PBX platforms such as Avaya IP Office., • Experience supporting remote access solutions such as VMware Horizon virtual desktops and Citrix VPX/VPN endpoints., • Experience supporting Email Filtering Gateways such as Mimecast., • Experience managing security endpoint portal such as Sophos., • Experience supporting Windows 10/11 and Mac operating systems., • Experience supporting some or all of current corporate standard software: Microsoft Office, Microsoft 365, Zoom, Adobe Acrobat, Edge/Chrome/Firefox Web Browsers, Endpoint agents., • Experience working with computer remote control solutions., • Experience supporting corporate computer imaging solutions such as SmartDeploy., • Experience managing door access control solutions. Maintenance • Experience performing Windows and Mac updates process for individual machines or using a patch management solution., • Experience testing updates and patches before wider deployment to all computers., • Experience configuring patch management solutions. Documentation • Experience entering, editing and maintaining documentation or internal knowledge base solutions or structured and organized manual methods., • Experience creating, drafting, updating and maintaining advanced technical checklists, processes, and user facing guides, manuals and how to's. Inventory • Experience managing inventory with an asset management tool or Excel. Requirements • 8+ years of technical user support experience., • Experience in small to medium-scale environments (under 100 people) preferred., • Boutique financial services, law firm, or family office experience preferred., • Strong interpersonal skills., • Bachelor's degree required, preferably in information technology or related field., • Commitment to delivering timely and professional service to executives., • Strong foundational knowledge in diverse technical platforms., • Demonstrated ability to prioritize work and to complete projects on time., • Experience in highly secure and confidential environments; commitment to maintaining discretion and confidentiality., • Excellent communication skills, both verbal and written., • Must be a service-oriented, team-player eager to respond to requests and assist colleagues at all levels., • Demonstrated strong organizational skills and exercises attention to detail., • Demonstrated ability to collaborate well with others or work independently as the situation warrants., • Commitment to professional ethics and integrity., • Punctuality and regular attendance in office., • In order to build productive relationships across the organization and to ensure effective collaboration, this role requires in-person presence in accordance with the organization's hybrid schedule of working in the office three days per week. #PRITechJobs

Job Description DESKTOP SUPPORT II Location: Onsite Job Summary: Reporting to the Information Technology Director, this role is responsible for daily helpdesk operations ensuring the maintenance, performance, and security of all computer systems and networking components. Essential Duties/Responsibilities: • Provide technical support to users with everyday general IT support issues and problems onsite., • Assist with personnel moves, laptop imaging, and other equipment deployments., • Collaborate with IT Director to review, analyze, and determine helpdesk priorities., • Create online documentation for training on new software deployments., • Maintain desktop and laptop software, including windows updates, driver updates, firmware, and BIOS., • Manage the coordination and delivery of technology-related requests, including intake, assignment, and tracking., • Provide support and troubleshooting based on keen familiarity with cloud-based services such as Office 365, Intune, Autopilot, etc., • Provide support for internal firm applications., • Responsible for procurement, and deploying equipment such as computers, laptops, cell phones, and peripherals., • Strong desktop support, hardware, and software troubleshooting in a Tier 2 and Tier 3 support capacity., • Perform other relevant duties as assigned. Education and Required Skills: • Associate’s degree in computer science or equivalent combination of education and experience., • 2 - 4 years of law firm experience., • Minimum of 2 years hands-on experience in the helpdesk/computer support environment., • PowerShell scripting a plus., • Ability to fully assess the impact of making changes on existing environments., • Ability to meet challenging deadlines and capable of handling multiple priorities., • Excellent attention to detail, organization, and documentation skills., • Experience with Vendor Management., • Must have strong knowledge and proficiency in Active Directory, Group Policy, and other Microsoft technology suites, familiarity with Android and IOS devices, and desktop imaging process and file backups., • Strong problem-solving skills., • Strong proficiency in IT troubleshooting methodologies, with the ability to teach and train others. Work Hours: • In-office work at the Little Falls, NJ location. Hybrid and remote work are not options for this position., • Full-time, non-exempt, Monday to Friday 9:00 a.m. – 5:00 p.m. (one hour lunch)., • Overtime (over 40 hours) may be required from time to time., • Medical, Dental, Vision, Long Term Disability, and 401(k) benefits offered. Scarinci Hollenbeck is an Equal Opportunity Employer.

Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role The IT Support Analyst is responsible for providing Tier 1 and Tier 2 technical support to employees across the organization. This role serves as the first point of contact for IT-related requests and issues, ensuring timely resolution and a high-quality employee experience. This position supports day-to-day IT operations including troubleshooting hardware and software issues, managing user access, and maintaining accurate documentation and inventory. In a growing SaaS environment, this role is both hands-on and service-oriented, requiring strong problem-solving skills, attention to detail, and a proactive mindset. This position reports to the Director, Cybersecurity. This position is full-time and primarily remote, with occasional in-office presence as needed. Candidates must be located in the NY Tri-state area within one of the following states: Connecticut, New Jersey, New York. Candidates may be required to travel and/or meet up in-person from time to time. About You You have hands-on experience resolving Tier 1 and Tier 2 helpdesk tickets and are comfortable working in a ticketing system (Jira, Zendesk, Freshservice, or similar) to track and close requests efficiently. You've provisioned and deprovisioned user access across SaaS applications and are familiar with the access management steps involved in employee onboarding and offboarding. You can troubleshoot hardware and software issues across MacOS and/or Windows environments and know when to resolve independently versus escalate. You maintain clean documentation; you have written or updated knowledge base articles, process guides, or IT procedures and understand why that work matters. What You'll Do Respond to and resolve Tier 1 and Tier 2 helpdesk requests in a timely manner. Troubleshoot and resolve laptop, hardware, and application-related issues. Reset passwords and assist with account access issues across systems. Provision and deprovision user access to applications and internal tools. Install, configure, and maintain software applications on employee devices. Support onboarding and offboarding processes, including device setup and access management. Maintain and update IT documentation, including internal procedures and knowledge base articles. Track and manage laptop and hardware inventory. Escalate more complex technical issues to the IT Manager, Cyber, or engineering resources as needed. Communicate clearly with employees to provide updates and ensure a positive support experience. Identify opportunities to improve processes, documentation, and efficiency within IT support. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll BringMinimum Requirements 1-3 years of experience in an IT support, helpdesk, or similar role. Basic knowledge of computer hardware, operating systems (MacOS and/or Windows), and common business applications. Experience with ticketing systems (e.g., Jira, Zendesk, Freshservice, or similar). Experience with Google or Microsoft Suite. Familiarity with user account management and access provisioning. Essential Skills Customer-focused mindset with a strong sense of ownership and accountability. Ability to prioritize and manage multiple requests in a fast-paced environment. Strong attention to detail and organizational skills. Clear written and verbal communication. Ability to follow and improve documented processes. Collaborative approach with a willingness to support team and company needs. Tools You’ll Use Slack Microsoft Office Google Suite What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer Base annual salary range of $65,000 to $80,000, commensurate with experience Eligibility for annual bonus based on performance and company success 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) Company-paid life insurance Traditional and Roth 401k plans Paid parental leave Learning & development opportunities with company reimbursement for eligible educational expenses Working abroad opportunities Volunteer days off Flexible scheduling Up to $300 reimbursement for initial equipment to set up hybrid work environment Generous PTO and holiday schedule Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, helpdesk workflows, identity and access management, endpoint administration, SaaS administration, and structured IT operations processes. This role supports current and upcoming remote consulting opportunities focused on structured IT support review, helpdesk workflow analysis, access management documentation, endpoint setup review, SaaS administration, and high-quality project execution. Selected professionals will apply their IT support expertise to review realistic technical support scenarios, evaluate diagnostic steps and requirements, prepare structured written outputs, and support accurate, evidence-based IT workflow tasks. Key Responsibilities Professionals in this role may contribute to: Helpdesk & Ticket Resolution Review • Review IT support scenarios involving helpdesk tickets, diagnostic steps, known resolutions, escalation paths, and technical troubleshooting workflows, • Evaluate ticket responses against required diagnostic procedures, source materials, system behavior, and defined resolution criteria, • Support structured review of troubleshooting notes, runbooks, incident write-ups, and ticket documentation, • Identify missing information, incomplete diagnostics, incorrect resolutions, and expected support outcomes Identity, Access & Account Administration • Review access management scenarios involving user provisioning, deprovisioning, role-based access, SSO, MFA, permission changes, and account lifecycle workflows, • Evaluate access-change requests against defined roles, approval requirements, security expectations, and target access states, • Support structured review of IAM workflows using systems such as Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, or similar tools, • Prepare clear written explanations for access and identity decisions based on source materials and verifiable criteria Endpoint, SaaS & Systems Support • Review endpoint and SaaS administration scenarios involving device setup, baseline configuration, license management, admin settings, and target system states, • Evaluate device setup and software access workflows against documented requirements, setup checklists, and configuration standards, • Support structured review of endpoint management materials using tools such as Jamf, Intune, Jira, ServiceNow, or similar systems, • Maintain accuracy, consistency, and professional judgment across submitted work Ideal Profile Strong candidates may have: • 2+ years of experience in IT support, helpdesk, service desk, systems administration, desktop support, technical support, or related IT roles, • Experience with one or more areas such as identity and access management, endpoint management, SaaS administration, ticketing workflows, device setup, license management, SSO, MFA, or user lifecycle support, • Familiarity with tools such as Okta, Active Directory, Entra ID, Jamf, Intune, Microsoft 365, Google Workspace, Jira, ServiceNow, Zendesk, Freshservice, or similar IT systems, • Comfort reading and preparing IT artifacts such as tickets, runbooks, access-change requests, incident write-ups, troubleshooting notes, device setup checklists, and admin documentation, • Strong written communication skills and ability to explain IT support decisions clearly, • Ability to follow structured instructions and produce evidence-based work Educational Background • A degree or professional background in information technology, computer science, information systems, cybersecurity, systems administration, technical support, or a related field is helpful, • Equivalent practical experience in IT support, helpdesk operations, systems administration, endpoint management, or SaaS administration is also highly relevant Nice to Have • CompTIA A+, Network+, Security+, ITIL, Microsoft, Google Workspace, Okta, Jamf, or equivalent IT certification, • Experience with SSO, MFA, RBAC, provisioning, deprovisioning, endpoint configuration, or SaaS license management, • Familiarity with ITSM workflows, SLA tracking, incident management, service request handling, or support escalation processes, • Experience preparing or reviewing runbooks, incident write-ups, access requests, support tickets, device setup guides, or troubleshooting documentation, • Strong attention to detail in technical, security-sensitive, and documentation-based workflows Why This Opportunity • Apply IT support and systems administration expertise to structured remote project work, • Contribute to high-quality helpdesk review, access management analysis, endpoint setup assessment, and IT documentation workflows, • Work on flexible, project-based assignments aligned with your professional background, • Use your IT support judgment in a focused, detail-oriented consulting environment, • Remote structure with competitive hourly compensation Contract Details • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $55–$80 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance, • Work will not involve access to confidential or proprietary information from any employer, client, or institution About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy

Job Description Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Provide helpdesk support including analyzing and resolving end-user issues Skills & Experience • Knowledge of Microsoft operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Certifications a plus, • Experience with installing, configuring, and administering a broad range of technologies Company Overview Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR J1kS4NsHyt

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, customer support, HR administration, back-office workflows, ticket triage, access management, and structured support documentation processes. This role supports current and upcoming remote consulting opportunities focused on structured support workflow review, IT and back-office process analysis, ticket handling, knowledge base assessment, HR case documentation, administrative coordination, and high-quality project execution. Selected professionals will apply their support and administrative expertise to review realistic workplace scenarios, evaluate process requirements, prepare structured written outputs, and support accurate, evidence-based support workflow tasks. Key Responsibilities Professionals in this role may contribute to: IT Support & Access Workflow Review • Review support scenarios involving helpdesk triage, access provisioning, password resets, SSO issues, device setup, software access, license management, and incident escalation, • Evaluate IT support outputs against documented procedures, required diagnostic steps, access rules, and expected resolution criteria, • Support structured review of tickets, runbooks, access-change requests, device setup notes, and incident documentation, • Identify missing steps, incorrect routing, incomplete diagnostics, and expected IT support outcomes Customer Support & Knowledge Base Review • Review customer support scenarios involving Tier 1 ticket handling, escalation routing, refund decisions, exception handling, and knowledge base materials, • Evaluate support responses against source materials, policy rules, customer context, and documented support standards, • Support structured review of KB articles, macros, escalation memos, response templates, and support playbooks, • Prepare clear written explanations for support decisions based on source materials and verifiable criteria HR, Admin & Back-Office Workflow Support • Review HR and administrative scenarios involving PTO inquiries, benefits questions, onboarding, offboarding, leave requests, HRIS updates, expense reports, travel booking, meeting coordination, and document filing, • Evaluate HR and admin outputs against required fields, workflow rules, eligibility criteria, approval requirements, and documented policies, • Support structured review of HR case notes, service request tickets, expense packages, travel plans, meeting notes, and filing taxonomies, • Maintain accuracy, consistency, and professional judgment across submitted work Ideal Profile Strong candidates may have: • 3+ years of experience in IT helpdesk, customer support, HR operations, administrative support, facilities coordination, office administration, back-office support, or related roles, • Working fluency in at least two areas such as ticket triage, access management, SSO, HR systems, benefits administration, customer support workflows, knowledge base management, procurement, expense systems, or admin coordination, • Familiarity with tools such as ServiceNow, Jira, Zendesk, Freshdesk, Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, Workday, BambooHR, Gusto, Concur, Expensify, Ramp, or similar workplace systems, • Comfort reading and preparing support artifacts such as tickets, runbooks, escalation memos, KB articles, HR case notes, access requests, expense reports, travel plans, and administrative documentation, • Strong written communication skills and ability to explain support decisions clearly, • Ability to follow structured instructions and produce evidence-based work Educational Background • A degree or professional background in information technology, business administration, human resources, communications, office administration, service management, or a related field is helpful, • Equivalent practical experience in IT support, customer support, HR administration, back-office coordination, or administrative workflow review is also highly relevant Nice to Have • Experience in mid-to-large company environments with structured ticketing, HRIS, support, procurement, or administrative workflows, • Familiarity with ITSM, HRIS, CRM, ticketing systems, knowledge base tools, expense platforms, travel platforms, or service request management, • Experience preparing or reviewing tickets, runbooks, KB articles, escalation notes, HR case records, expense packages, travel plans, or service request documentation, • Certifications in IT support, HR, customer support, office administration, or service management are helpful, • Strong attention to detail in process-heavy, documentation-heavy, and support-focused environments Why This Opportunity • Apply IT, support, HR, and back-office workflow expertise to structured remote project work, • Contribute to high-quality ticket review, support documentation, HR case analysis, and administrative workflow assessment, • Work on flexible, project-based assignments aligned with your professional background, • Use your support and administrative judgment in a focused, detail-oriented work environment, • Remote structure with competitive hourly compensation Contract Details • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $40–$85 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance, • Work will not involve access to confidential or proprietary information from any employer, client, or institution About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy.

Job DescriptionSalary: $42,500 - $57,500 Ready to be a part of a game-changing team that thrives on defying the impossible? About PCS Wireless: Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as PCS, is not your average mobile distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resell market, both from a business and a consumer perspective. Today, PCS is a recognized global leader, powering the secondary market. At PCS, we buy and sell mobile devices and products worldwide through partners and programs by breathing new life into old devices effectively extending the device lifecycle up to 5X and beyond. We collaborate with industry giants in consumer electronic manufacturing, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 clients. Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK & EMEA. Our go-getting spirit valuing flexibility, a "me for we approach" and curiosity, continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun while doing it! Job Description: As an on-site IT Support Specialist, you will be a core member of our Technical Support Team and the primary face of IT for our local facilities. You will be responsible for the end-to-end support experience for employees from first-contact troubleshooting and hardware setup to proactive platform improvements and user enablement. This is a hands-on, on-site role requiring both technical depth and strong customer service skills. Job Responsibilities: End-User Support & Service Desk • Provide Level 1/2 technical support via ticketing system, email, and chat, ensuring SLA compliance and timely resolution., • Diagnose and resolve hardware and software issues for both PC and Mac users, on-site and remotely., • Administer Microsoft Office 365 environments: manage mailboxes, licenses, groups, MFA, OneDrive sync, and Conditional Access policies., • Manage device enrollment and configuration through Microsoft Intune, including application deployment and device profiles., • Support SaaS applications, printers, and peripheral devices across the facility., • Assist other IT staff with operational procedures and escalated troubleshooting. Hardware & Equipment Management • Configure, stage, and deploy workstations (desktops, laptops, mobile devices) for new hires and hardware refreshes., • Diagnose and resolve hardware failures; replace components including batteries, power adapters, storage drives, and cables., • Address OS-level issues such as slow performance, boot failures, and update management on Windows and macOS., • Maintain accurate inventory of hardware assets and consumable parts; perform regular audits., • Coordinate logistics for equipment deliveries, returns, and warranty/RMA claims. Network & Application Support • Troubleshoot wired and wireless network connectivity issues; verify physical connectivity and resolve localized outages., • Install, test, and document network cabling and layouts with proper labelling and organization. System Maintenance & Security • Maintain, patch, and monitor user environments to support stability and security., • Monitor security alerts and report potential threats such as phishing attempts or unusual account activity., • Assist with endpoint quarantining and ensure compliance with security policies., • Educate users on security best practices and perform regular compliance checks. Documentation & Training • Build and maintain SOPs, how-to guides, and knowledge base articles to support team knowledge sharing., • Create user-friendly training materials to enhance employee self-sufficiency., • Document problem resolution steps, known issues, and incident reports., • Provide training to staff on new hardware and software as required. Who You Are: Education & Experience • Degree in Computer Science, IT, or equivalent practical experience., • Minimum 12 years in a desktop support or IT helpdesk role., • CompTIA A+, ITIL foundation, or equivalent industry certifications., • Technical Knowledge: Advanced proficiency in Windows/macOS and Office 365 (Entra ID, Teams, OneDrive); familiarity with iOS/Android is a plus., • Networking & Tools: Strong grasp of networking fundamentals (DNS, DHCP, VLANs) and experience with device management tools like Microsoft Intune. Support & Soft Skills • Proven ability to support both on-site and remote users across PC and Mac environments., • Strong ability to prioritize and manage a high volume of support tickets based on urgency and business impact., • Excellent written and verbal English skills with a strong patient, people-first approach to customer service., • Analytical mindset with a knack for troubleshooting complex technical issues., • Must be physically capable of standing for long periods and working in confined spaces, with the manual dexterity and strength required to handle tools and move equipment weighing up to 50 lbs. We Are Seeking People Who: • Act like owners., • Are continually raising the bar., • Are sincerely open-minded and willing to examine their strongest convictions with humility., • Nurture and embrace differing perspectives to make better decisions. What's in it for You: • Competitive salary., • Opportunities for professional growth and development., • A supportive and collaborative work environment., • Comprehensive benefits package. In alignment with pay transparency requirements, the salary range for this role is $42,500 to $57,500 annually. Final compensation may vary based on factors such as experience and qualifications. PCS Wireless offers a robust benefits package designed to support the health, well-being, and financial security of our employees. Specific offerings may vary depending on role, start date, and employment type. We are an Equal Opportunity Employer. All qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin will be considered. No qualified applicants will be discriminated against on the basis of disability or protected veteran status.

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