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Overview: The Electrical Engineering Manager is responsible for providing technical engineering information to the Project Manager, Craft Supervisors and Corporate Functional Managers to ensure design development and construction work complies with all engineering standards, codes, specifications and design instruction applicable to High Voltage, Medium Voltage and Transportation electrical projects. This position will provide support to Pre-Construction and project controls (cost, scheduling, estimating), subcontract oversight, and work with project construction supervision as needed. This position can be remote with travel or hybrid based in our Rockford, IL office with up to 50% travel to projects sites in the Midwest. A company vehicle and fuel card will be provided. When overnight travel is required, meals and lodging will also be provided. Company Overview With more than a century of exceptional work on our resume, William Charles Construction remains guided by the pursuit of excellence. Our “Do it Right the First Time” work ethic has been the cornerstone of our business philosophy since 1892. With our broad background in heavy civil construction, environmental management and mining and materials production, we have the expertise to help our customers complete their most complex projects. MasTec’s Clean Energy & Infrastructure (CE&I) segment generates over $4 billion in annual revenue, providing construction services across industrial, renewables and infrastructure sectors. Our industrial expertise includes building products manufacturers, decarbonization, power generation facilities, manufacturing plants and mining. In infrastructure, we specialize in general heavy civil construction, underground utilities, structures, electrical work, material production, roadways, bridges, specialty pavement overlays, environmental projects and commercial buildings. Our renewables sector focuses on solar, wind and battery storage. Sustainability and safety are foundational to our culture and influence everything we do. MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Responsibilities: • Understand technical drawings and specifications for electrical/industrial construction. Interpret design/drawings for personnel installing material. Assist in the preparation of field design change requisitions and "as build" drawings, as required., • Establish subcontract language, scope, terms and technical requirements., • Plan and develop construction work packages for electrical systems., • Understand detailed project schedules including required predecessors and successors to each activity., • Manage and coordinate both material and human resources., • Support Construction Management in analyzing and reporting the daily progress., • Support subcontractors in a manner that adheres to the construction schedule and contract terms., • Facilitate technical approvals by the engineers and expedite design development according to the engineering schedule and contract terms., • Propose modifications to engineering design and interpreting drawings, specifications and other technical documents for the subcontractors., • Assist in the preparation and dissemination of all required documentation records such as QA/QC reports, punch lists describing work items to be done, sketches of work completed, material requirement calculations, etc., • Perform other duties as assigned. Qualifications:, • Must have a Bachelor of Science degree in an engineering discipline from an accredited university., • Minimum 5 years of experience in utility or electrical systems preferred., • Experience estimating MEP scopes or managing project cost preferred., • P.E License desirable - Any State., • Understanding of design and engineering of utility, high and medium voltage projects., • Knowledge of construction activities including material, equipment, cost and time requirements to perform construction tasks., • Technical engineering and computing knowledge., • Knowledge of codes that apply to industrial construction., • Strong computer skills (Microsoft Office: Excel, Word, PowerPoint and Outlook, AutoCAD, Document Control Systems., • Strong oral and written communication skills (other preferences will be given for special language skills where there is a business need). Financial Wellbeing • Compensation $110,000-$145,0000 / year, commensurate with experience, • 401(k) with company match & Employee Stock Purchase Plan (ESPP), • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children, • Paid Time Off, Paid Holidays, Bereavement Leave, • Military Leave, including Differential Pay and Benefits Continuation, • Short and long-term disability, life insurance, and accidental death & dismemberment, • Voluntary life insurance, accident, critical illness, hospital indemnity coverage, • Emergency Travel Assistance Program, • Group legal plan Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact . Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team. Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at ___. #LI-DS1 #LI-Hybrid Appcast (For Export): #appflash

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact - from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity About This Opportunity As VP, People Technology and People Insights, you will shape the future of how SNHU attracts, develops, and empowers its people, leading a team at the intersection of enterprise HR technology, AI innovation, and workforce analytics. This is a rare opportunity to build a next-generation People Technology and Analytics function from a position of strategic influence, in partnership with the People Team leadership group while collaborating deeply with senior leaders across the organization. Radical collaboration is core to this role. Success requires a highly networked leader who works across teams to co-design integrated technology and analytics solutions, align priorities through shared governance, and drive adoption through trusted partnerships and influence. The Role The Vice President, People Technology and People Insights will lead the development and execution of the strategic vision for SNHU's People Technology ecosystem and People Analytics capability. This leader drives digital transformation, AI-enabled innovation, and data-informed decision-making in close partnership with People Team, IT, Finance, and business leaders to deliver integrated, scalable, and user-friendly technology and analytics solutions that elevate the employee experience, increase productivity, and strengthen organizational agility. The VP provides strategic oversight of SNHU's core People Technology platforms, including Workday HCM, learning management systems, integrations, and related tools, ensuring they are secure, optimized, and continuously evolving. This role also leads the People Analytics and Insights function, championing the continued advancement from operational reporting toward systemic business analytics that directly informs strategic decisions on workforce planning, talent development, and organizational effectiveness. In addition, the VP champions AI-enabled use cases across the People function, partnering with SNHU's central AI team to pilot and scale innovations that redefine how HR work gets done. Primary Responsibilities Technology Strategy and Innovation * Own the People Technology roadmap. Serve as the strategic leader for Workday HCM and the broader People Technology ecosystem, advising the People Leadership Team on how to leverage platforms to drive digital enablement, talent growth, performance management, and employee engagement. * Co-lead Workday governance. Partner with the Finance Workday team and IT to ensure alignment, prioritization, and effective decision-making across all Workday modules, including HR, Finance, and Payroll. * Lead the People Technology team. Oversee the team responsible for Workday/HRIS, learning technologies, system integrations, and platform performance, ensuring continuous improvement in quality, scalability, and user experience. * Drive human centered AI and digital innovation. Identify, pilot, and scale AI-enabled solutions across the People function in partnership with SNHU's central AI team, including use cases such as AI-powered employee self-service, predictive workforce analytics, and intelligent process automation. * Manage the technology portfolio. Maintain a current inventory of People systems, assess capabilities, and lead ongoing gap analysis to inform future-state planning with a focus on data privacy, integration, and process efficiency. * Ensure operational excellence. Oversee design documents, business process workflows, standard operating procedures, and change management strategies for all technology initiatives. Analytics and Insights * Set the analytics vision. Lead the People Analytics and Insights function, providing strategic direction for workforce analytics, data visualization, and evidence-based insights that move SNHU toward systemic business analytics, connecting people data to organizational outcomes. * Translate business questions into action. Partner with People Team leaders and business stakeholders to identify critical workforce challenges and convert them into actionable analytics projects, dashboards, and recommendations for senior leadership. * Build a multi-year analytics strategy. Develop and execute a roadmap that advances predictive analytics, workforce planning, talent intelligence, and skills-based insights. * Ensure data integrity and governance. Partner with IT and Data Governance teams to uphold enterprise data standards, data privacy, and security across all people data and analytics platforms. * Enable self-service insights. Design and elevate analytics tools and dashboards that give leaders real-time access to workforce data, supporting evidence-based decision-making at every level. * Measure organizational health. Lead analysis of employee engagement, retention risk, diversity metrics, and organizational effectiveness indicators. Team and Stakeholder Leadership * Build a high-performing team. Lead, develop, and mentor the People Technology and People Analytics teams, building both technical depth and consulting capability so team members serve as trusted advisors to the business. * Champion cross-functional partnership. Build trusted relationships across People, IT, Finance, and business functions to co-create integrated technology and analytics solutions. Partner proactively with People Team leaders in Talent Attraction, Talent Development, Total Rewards, People Experience, and HRBP and Org Effectiveness. * Foster innovation and inclusion. Create a team culture grounded in continuous learning, user-centered design, experimentation, and inclusive collaboration. * Develop talent and succession plans. Build a pipeline for critical technology and analytics roles, ensuring long-term sustainability and growth of the function. * Design for the entire workforce. Collaborate with leaders across the business to ensure systems, analytics, and processes enhance the experience of all SNHU employees and adjuncts, including those in a large, distributed, and hybrid environment. What You Bring * Deep expertise in enterprise HR technology, particularly Workday HCM, including experience leading system configuration, integrations, reporting, and governance teams. * Experience leading and optimizing an enterprise learning management system, including platform governance, integrations (with HRIS/HCM and identity/access management), vendor management, and using learning data/analytics to improve learner experience and adoption. * Demonstrated ability to lead through radical collaboration in matrixed environments-aligning People, IT, Finance, and business stakeholders through shared governance, clear operating rhythms, and a consultative approach. * A track record of leading digital transformation across HRIS and SaaS-based People Technology platforms, with demonstrated ability to improve user experience for employees and managers through technology and data. * Strong people analytics leadership, including experience developing dashboards, predictive models, and data-driven recommendations that inform workforce and business strategy. * Experience building and leading technical teams and analytics professionals, with a focus on developing consulting capabilities and trusted advisor relationships. * Fluency in AI and emerging technology trends and a demonstrated ability to translate them into practical, human-centered, high-impact use cases within People functions. * Skill in navigating complex, matrixed environments, with proven ability to influence without direct authority, engage diverse stakeholders, and build shared ownership of solutions. * Exceptional communication skills, with the ability to translate technical concepts and complex data into clear, compelling narratives for non-technical audiences and senior leaders. * Strategic thinking and vision, with experience developing multi-year systems and analytics roadmaps aligned to business priorities. * Familiarity with adjacent business processes in People Operations, Payroll, Finance, and IT, and their impact on HR systems and data. * Experience with data governance, data privacy, and analytics ethics in an HR context. * A bachelor's degree or equivalent professional experience. We expect this position to be hired in the following target hiring range $245,000-$265,000. We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $200,000.00 - $400,000.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. Exceptional benefits (because you're exceptional) You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get: * High-quality, low-deductible medical insurance * Low to no-cost dental and vision plans * 5 weeks of paid time off (plus almost a dozen paid holidays) * Employer-funded retirement * Free tuition program * Parental leave * Mental health and wellbeing resources

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact - from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Principal CRM Platform will report to the Senior Director of Platform Operations. You will use expertise in CRM (Salesforce) and integration technologies (Mulesoft), to lead innovation and ensure the platform aligns with SNHU's strategic goals. You will be a member of the Business Technology Solutions team, this leader designs, implements, and optimizes SNHU's integration that pertain to the CRM portfolio which includes Mulesoft, Salesforce, marketing automation, telephony, and contact center tools. Responsibilities include defining our requirements, prioritizing enhancements, creating functional specifications, and managing vendors. You will be an important team member optimizing platform-powered capabilities, driving user adoption, and maintaining operations. The Platform Owner must be comfortable leading meetings, driving communication, and excelling in a dynamic environment. You will manage the strategic direction, operational stability, and continuous improvement of SNHU's integration platforms, with Mulesoft as the primary focus and Salesforce as a secondary platform. This role partners with partners, product managers, and technical teams to ensure integration solutions meet organizational needs, support business processes, and deliver value. The Platform Owner leads scrum teams, manages vendor relationships, and advocates for best practices in integration and CRM technologies. We ask that you have critical thinking to identify strengths, weaknesses, and opportunities for improvement, positively improving the student experience and organizational outcomes. You will work 100% remotely from any of our approved states. #LI-Remote What You'll Do: • Build, partnerships with partners and peers to lead value-based decision-making and solution options., • Advocate for the value of the Mulesoft platform and improve and delivery of innovative integration solutions., • Define the Mulesoft platform vision and roadmap with product and vendor roadmaps; support Salesforce roadmap as a secondary responsibility., • Maintain knowledge of Mulesoft capabilities and constraints; use out-of-the-box features to minimize custom code requirements., • Partner with CRM Leadership team, Platform Owners, Product owners, and stakeholders to prioritize Mulesoft programs and support Salesforce enhancements., • Lead scrum teams, promoting a collaborative and Agile environment, and manage all team delivery outputs, including ITIL problem and incident management., • Influence and contribute to the Mulesoft vendor roadmap to meet our needs., • Define and prioritize epics, features, and user stories for platform stability, focusing on operational drivers such as ease of use, reliability, recovery, scalability, and security., • Collaborate with management to uphold platform and application standards and strategy., • Mentor newer team members to support career growth., • Manage multiple scrum teams and groupings of platforms/applications that are business-critical and invested areas for the organization., • Establish clear governance principles and practices to drive executive decisions and provide escalation paths for solution delivery teams., • Oversee the health and performance of the Mulesoft platform, ensuring high availability and responsiveness for staff, faculty, and learners; support Salesforce platform health., • Implement and enforce governance and security policies for Mulesoft; assist with Salesforce governance., • Manage budgets and resources to improve technology investments., • Ensure platforms/applications are used for their intended purpose., • Define standard operating procedures for Mulesoft and related platforms/applications., • Monitor and approve customizations in Mulesoft, weighing our needs against cost/risk; support Salesforce customization review., • Work with business and ITS teams to document business and technical processes for successful migration, operation, maintenance, and enhancement of integration solutions., • Support the transition of solutions from development to production, prioritizing Mulesoft projects., • Research incidents and perform trend analysis to escalate potential problems and resolve technical debt., • Be a Problem Manager for Mulesoft platform/application issues or as assigned., • Establish relationships with partners and functional partners; guide communication between ITS and assigned business groups., • Facilitate conversations between functional and technical teams to ensure deep understanding of business needs and solution capabilities., • Engage our users to maximize new or improved technology within the SNHU ecosystem, with a focus on Mulesoft., • Participate in vendor dialogs to understand solutions, confirm offerings, and monitor performance toward SNHU requirements., • Collaborate with product owners, business analysts, architects, developers, QA, and other team members throughout the software/system development lifecycle., • Communicate platform/application updates and programs to stakeholders across departments., • Gather user feedback and translate it into applicable improvements., • Communicate messaging or updates around bugs and problems found in the platform., • 15+ years of relevant IT experience, including work with integration platforms (Mulesoft preferred) and CRM ecosystems (Salesforce)., • Bachelor's degree required., • Professional certifications preferred: Mulesoft Certified Developer/Architect, Salesforce Certified Administrator, ITIL v4 Foundation, Agile, SCRUM, or BA certification such as CCBA, CBAP, or PMI-PBA., • Experience supporting integration and CRM technologies from requirements through production, with demonstrated business, technical, and leadership skills., • Experience with API management, data integration, and orchestration using Mulesoft or similar platform., • Experience with Salesforce object management and Education Data Architecture as a secondary skill. Compensation The annual pay range for this position is $113,908.00 - $182,287.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $125,868.00 - $170,293.00. Exceptional benefits (because you're exceptional) You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get: * High-quality, low-deductible medical insurance * Low to no-cost dental and vision plans * 5 weeks of paid time off (plus almost a dozen paid holidays) * Employer-funded retirement * Free tuition program * Parental leave * Mental health and wellbeing resources

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact - from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity Position Summary The Modern Workplace will report directly to the Director of Modern Workplace Engineering. You will be a technical-focused member within the Modern Workplace Engineering team. You will contribute to the strategic direction, governance, and operational maturity of the Microsoft 365, Power Platform, and Endpoint environments at SNHU. You will serve as a trusted partner to stakeholders across the university, ensuring that projects, roadmaps, and capacity planning efforts are aligned to institutional goals. You will represent the team and polish, facilitating collaboration with department heads and leaders to ensure the success of programs. You will provide guidance, and mentorship to peers across the Modern Workplace Engineering team. You will work 100% remotely from any of our approved states. #LI-Remote What You'll Do: • Help develop strategy, governance, and operations for SNHU's Microsoft 365 and Power Platform environments, including Copilot Studio adoption, DLP policies, and architecture standards., • Facilitate roadmap development, capacity planning, and project delivery for Modern Workplace Engineering projects., • Be a liaison with partners, department leaders, and peer IT teams, ensuring understanding of projects with institutional priorities., • Lead projects across Modern Workplace Engineering, including cross-functional support for Endpoint Operations (e.g., Application Management, MDM, VDI, and DaaS)., • Develop and deliver training, documentation, and communication to promote adoption of modern workplace technologies., • Represent Modern Workplace Engineering in important forums, providing polished and professional communication that strengthens the credibility of ITS., • Identify opportunities for process improvement, innovation, and user experience enhancement across the M365 ecosystem., • Exceptional professionalism, communication, and stakeholder management skills., • Ability to translate our needs into technical strategy., • Project facilitation, capacity planning, and organizational skills., • Self-directed with the ability to guide programs independently while collaborating across teams., • 5+ years managing Microsoft 365 or Endpoint Operations (Intune, SCCM), • Experience with governance, security, and compliance in cloud and modern workplace environments., • Experience with Microsoft 365 services, including Power Platform, Copilot, Teams, and SharePoint Online., • Experience with Endpoint Management tools such as Intune, MECM, JAMF, and Windows Autopilot, • Experience with ITIL processes, cloud desktop technologies, and automation best practices, • Experience implementing or managing governance frameworks and security/compliance controls Compensation The annual pay range for this position is $70,729.00 - $113,188.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $78,155.00 - $105,739.00. Exceptional benefits (because you're exceptional) You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get: * High-quality, low-deductible medical insurance * Low to no-cost dental and vision plans * 5 weeks of paid time off (plus almost a dozen paid holidays) * Employer-funded retirement * Free tuition program * Parental leave * Mental health and wellbeing resources

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact - from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The AI Architect will report to the Vice President of Technology and Business Enablement. In this role, you will be a business and expert who guides the design, implementation, and governance of AI-powered solutions across the university's digital ecosystem. You will align AI capabilities with institutional strategy, technology roadmaps, and business priorities. You'll serve as a trusted advisor and technical lead on AI use cases ranging from intelligent agents to workflow automation. You will guide the business throughout the onboarding and implementation of our multiple AI solutions. You'll guide through the discovery, design, and hands-on configuration of AI-powered features, ensuring that the maximum value from AI capabilities supports outcomes. You will also bridge the gap between Customer Success, Product, and Engineering teams, helping define how AI transforms collaboration at scale-across the SNHU's broader tech ecosystem. The AI Architect will orchestrate collaboration across business, data, application, and technology domains, using platforms such as Salesforce, ServiceNow, Workday, D2L, Banner, and O365. You will balance innovation with compliance, ensuring solutions are secure, ethical, and scalable, while delivering measurable business and student outcomes. You will work remotely from any of our approved states. #LI-Remote What You'll Do: • Partner with business and technology partners to identify AI opportunities that support student success, operational efficiency, and digital business models., • Align AI programs with enterprise strategies, roadmaps, and higher education best practices., • Provide guidance on how AI, ML, and automation will improve current and future-state architectures., • Define, design, and oversee AI architectures that integrate with core enterprise platforms (Salesforce, ServiceNow, Workday, D2L, Banner, O365)., • Collaborate with business architects, data architects, and developers to source, govern, and manage data for AI solutions., • Lead evaluation, selection, and implementation of AI/ML models, frameworks, and platforms., • Ensure architectures account for privacy, compliance (FERPA, HIPAA, GDPR), and security standards., • Establish MLOps practices, including CI/CD for AI models, automated testing, validation, and deployment., • Embed MCP (Model Control & Performance) practices: lifecycle management, retraining, drift detection, and decommissioning., • Oversee deployment, monitoring, and lifecycle management of AI solutions., • Contribute to enterprise AI governance frameworks, standards, and policies., • Establish metrics and monitoring approaches to track AI model performance, bias, and risk., • Implement adversarial AI defense and secure AI infrastructure (encryption-in-use, multi-tenant isolation)., • Ensure compliance with ethical AI practices, accessibility standards, and institutional values., • Promote AI capabilities across the institution; facilitate workshops, proofs-of-concept, and demos., • Provide consultative support to enterprise architects, application teams, and business leaders., • Mentor technical teams on AI patterns, frameworks, and best practices., • Enable multi-agent orchestration frameworks (LangChain, AutoGPT, RAG) and ensure agent interoperability across platforms, • Ability to translate institutional goals into AI solutions that deliver measurable outcomes., • Deep understanding of AI/ML architectures, data pipelines, integration, and governance., • Behavioral: Strong leadership, collaboration, and consultative skills with the ability to influence at all levels., • Personal: Technology-neutral mindset, intellectual curiosity, adaptability, and integrity. Strategic mindset with a bias toward experimentation, iteration, and learning, • 15+ years in the technology industry., • 8+ years of experience in IT architecture., • 3+ years in AI/ML solution design and delivery., • Experience integrating AI solutions with enterprise platforms (e.g. Salesforce, ServiceNow, Workday, D2L, Banner, or equivalent)., • Hands-on experience with AI/ML frameworks (TensorFlow, PyTorch), cloud platforms (Azure, AWS, GCP), and big data technologies., • Hands-on experience designing or implementing AI solutions, including working with LLMs, prompt engineering, and agent frameworks (e.g. AutoGPT, LangChain, RAG), • Experience with system integration, APIs, cloud services, and enterprise data management., • Experience with enterprise architecture frameworks (TOGAF, Zachman) and agile delivery. Compensation The annual pay range for this position is $137,839.00 - $220,582.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $152,311.00 - $206,068.00. Exceptional benefits (because you're exceptional) You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get: * High-quality, low-deductible medical insurance * Low to no-cost dental and vision plans * 5 weeks of paid time off (plus almost a dozen paid holidays) * Employer-funded retirement * Free tuition program * Parental leave * Mental health and wellbeing resources

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t. Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t. Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t. Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t. Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t. Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t. Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t. Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t. Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t. Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t. Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t. Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t. Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t. Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t. Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t. Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

Description Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact - from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Principal CRM Platform will report to the Senior Director of Platform Operations. You will use expertise in CRM (Salesforce) and integration technologies (Mulesoft), to lead innovation and ensure the platform aligns with SNHU's strategic goals. You will be a member of the Business Technology Solutions team, this leader designs, implements, and optimizes SNHU's integration that pertain to the CRM portfolio which includes Mulesoft, Salesforce, marketing automation, telephony, and contact center tools. Responsibilities include defining our requirements, prioritizing enhancements, creating functional specifications, and managing vendors. You will be an important team member optimizing platform-powered capabilities, driving user adoption, and maintaining operations. The Platform Owner must be comfortable leading meetings, driving communication, and excelling in a dynamic environment. You will manage the strategic direction, operational stability, and continuous improvement of SNHU's integration platforms, with Mulesoft as the primary focus and Salesforce as a secondary platform. This role partners with partners, product managers, and technical teams to ensure integration solutions meet organizational needs, support business processes, and deliver value. The Platform Owner leads scrum teams, manages vendor relationships, and advocates for best practices in integration and CRM technologies. We ask that you have critical thinking to identify strengths, weaknesses, and opportunities for improvement, positively improving the student experience and organizational outcomes. You will work 100% remotely from any of our approved states. #LI-Remote What You'll Do: Build, partnerships with partners and peers to lead value-based decision-making and solution options. Advocate for the value of the Mulesoft platform and improve and delivery of innovative integration solutions. Define the Mulesoft platform vision and roadmap with product and vendor roadmaps; support Salesforce roadmap as a secondary responsibility. Maintain knowledge of Mulesoft capabilities and constraints; use out-of-the-box features to minimize custom code requirements. Partner with CRM Leadership team, Platform Owners, Product owners, and stakeholders to prioritize Mulesoft programs and support Salesforce enhancements. Lead scrum teams, promoting a collaborative and Agile environment, and manage all team delivery outputs, including ITIL problem and incident management. Influence and contribute to the Mulesoft vendor roadmap to meet our needs. Define and prioritize epics, features, and user stories for platform stability, focusing on operational drivers such as ease of use, reliability, recovery, scalability, and security. Collaborate with management to uphold platform and application standards and strategy. Mentor newer team members to support career growth. Manage multiple scrum teams and groupings of platforms/applications that are business-critical and invested areas for the organization. Establish clear governance principles and practices to drive executive decisions and provide escalation paths for solution delivery teams. Oversee the health and performance of the Mulesoft platform, ensuring high availability and responsiveness for staff, faculty, and learners; support Salesforce platform health. Implement and enforce governance and security policies for Mulesoft; assist with Salesforce governance. Manage budgets and resources to improve technology investments. Ensure platforms/applications are used for their intended purpose. Define standard operating procedures for Mulesoft and related platforms/applications. Monitor and approve customizations in Mulesoft, weighing our needs against cost/risk; support Salesforce customization review. Work with business and ITS teams to document business and technical processes for successful migration, operation, maintenance, and enhancement of integration solutions. Support the transition of solutions from development to production, prioritizing Mulesoft projects. Research incidents and perform trend analysis to escalate potential problems and resolve technical debt. Be a Problem Manager for Mulesoft platform/application issues or as assigned. Establish relationships with partners and functional partners; guide communication between ITS and assigned business groups. Facilitate conversations between functional and technical teams to ensure deep understanding of business needs and solution capabilities. Engage our users to maximize new or improved technology within the SNHU ecosystem, with a focus on Mulesoft. Participate in vendor dialogs to understand solutions, confirm offerings, and monitor performance toward SNHU requirements. Collaborate with product owners, business analysts, architects, developers, QA, and other team members throughout the software/system development lifecycle. Communicate platform/application updates and programs to stakeholders across departments. Gather user feedback and translate it into applicable improvements. Communicate messaging or updates around bugs and problems found in the platform. Other duties, responsibilities, or activities may be assigned. What We're Looking For: 15+ years of relevant IT experience, including work with integration platforms (Mulesoft preferred) and CRM ecosystems (Salesforce). Bachelor's degree required. Professional certifications preferred: Mulesoft Certified Developer/Architect, Salesforce Certified Administrator, ITIL v4 Foundation, Agile, SCRUM, or BA certification such as CCBA, CBAP, or PMI-PBA. Experience supporting integration and CRM technologies from requirements through production, with demonstrated business, technical, and leadership skills. Experience with API management, data integration, and orchestration using Mulesoft or similar platform. Experience with Salesforce object management and Education Data Architecture as a secondary skill. Experience with accessibility and usability design approaches. We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $113,908.00 - $182,287.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $125,868.00 - $170,293.00. Exceptional benefits (because you're exceptional) You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get: High-quality, low-deductible medical insurance Low to no-cost dental and vision plans 5 weeks of paid time off (plus almost a dozen paid holidays) Employer-funded retirement Free tuition program Parental leave Mental health and wellbeing resources

Description Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact - from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity About This Opportunity As VP, People Technology and People Insights, you will shape the future of how SNHU attracts, develops, and empowers its people, leading a team at the intersection of enterprise HR technology, AI innovation, and workforce analytics. This is a rare opportunity to build a next-generation People Technology and Analytics function from a position of strategic influence, in partnership with the People Team leadership group while collaborating deeply with senior leaders across the organization. Radical collaboration is core to this role. Success requires a highly networked leader who works across teams to co-design integrated technology and analytics solutions, align priorities through shared governance, and drive adoption through trusted partnerships and influence. The Role The Vice President, People Technology and People Insights will lead the development and execution of the strategic vision for SNHU's People Technology ecosystem and People Analytics capability. This leader drives digital transformation, AI-enabled innovation, and data-informed decision-making in close partnership with People Team, IT, Finance, and business leaders to deliver integrated, scalable, and user-friendly technology and analytics solutions that elevate the employee experience, increase productivity, and strengthen organizational agility. The VP provides strategic oversight of SNHU's core People Technology platforms, including Workday HCM, learning management systems, integrations, and related tools, ensuring they are secure, optimized, and continuously evolving. This role also leads the People Analytics and Insights function, championing the continued advancement from operational reporting toward systemic business analytics that directly informs strategic decisions on workforce planning, talent development, and organizational effectiveness. In addition, the VP champions AI-enabled use cases across the People function, partnering with SNHU's central AI team to pilot and scale innovations that redefine how HR work gets done. Primary Responsibilities Technology Strategy and Innovation Own the People Technology roadmap. Serve as the strategic leader for Workday HCM and the broader People Technology ecosystem, advising the People Leadership Team on how to leverage platforms to drive digital enablement, talent growth, performance management, and employee engagement. Co-lead Workday governance. Partner with the Finance Workday team and IT to ensure alignment, prioritization, and effective decision-making across all Workday modules, including HR, Finance, and Payroll. Lead the People Technology team. Oversee the team responsible for Workday/HRIS, learning technologies, system integrations, and platform performance, ensuring continuous improvement in quality, scalability, and user experience. Drive human centered AI and digital innovation. Identify, pilot, and scale AI-enabled solutions across the People function in partnership with SNHU's central AI team, including use cases such as AI-powered employee self-service, predictive workforce analytics, and intelligent process automation. Manage the technology portfolio. Maintain a current inventory of People systems, assess capabilities, and lead ongoing gap analysis to inform future-state planning with a focus on data privacy, integration, and process efficiency. Ensure operational excellence. Oversee design documents, business process workflows, standard operating procedures, and change management strategies for all technology initiatives. Analytics and Insights Set the analytics vision. Lead the People Analytics and Insights function, providing strategic direction for workforce analytics, data visualization, and evidence-based insights that move SNHU toward systemic business analytics, connecting people data to organizational outcomes. Translate business questions into action. Partner with People Team leaders and business stakeholders to identify critical workforce challenges and convert them into actionable analytics projects, dashboards, and recommendations for senior leadership. Build a multi-year analytics strategy. Develop and execute a roadmap that advances predictive analytics, workforce planning, talent intelligence, and skills-based insights. Ensure data integrity and governance. Partner with IT and Data Governance teams to uphold enterprise data standards, data privacy, and security across all people data and analytics platforms. Enable self-service insights. Design and elevate analytics tools and dashboards that give leaders real-time access to workforce data, supporting evidence-based decision-making at every level. Measure organizational health. Lead analysis of employee engagement, retention risk, diversity metrics, and organizational effectiveness indicators. Team and Stakeholder Leadership Build a high-performing team. Lead, develop, and mentor the People Technology and People Analytics teams, building both technical depth and consulting capability so team members serve as trusted advisors to the business. Champion cross-functional partnership. Build trusted relationships across People, IT, Finance, and business functions to co-create integrated technology and analytics solutions. Partner proactively with People Team leaders in Talent Attraction, Talent Development, Total Rewards, People Experience, and HRBP and Org Effectiveness. Foster innovation and inclusion. Create a team culture grounded in continuous learning, user-centered design, experimentation, and inclusive collaboration. Develop talent and succession plans. Build a pipeline for critical technology and analytics roles, ensuring long-term sustainability and growth of the function. Design for the entire workforce. Collaborate with leaders across the business to ensure systems, analytics, and processes enhance the experience of all SNHU employees and adjuncts, including those in a large, distributed, and hybrid environment. What You Bring Deep expertise in enterprise HR technology, particularly Workday HCM, including experience leading system configuration, integrations, reporting, and governance teams. Experience leading and optimizing an enterprise learning management system, including platform governance, integrations (with HRIS/HCM and identity/access management), vendor management, and using learning data/analytics to improve learner experience and adoption. Demonstrated ability to lead through radical collaboration in matrixed environments-aligning People, IT, Finance, and business stakeholders through shared governance, clear operating rhythms, and a consultative approach. A track record of leading digital transformation across HRIS and SaaS-based People Technology platforms, with demonstrated ability to improve user experience for employees and managers through technology and data. Strong people analytics leadership, including experience developing dashboards, predictive models, and data-driven recommendations that inform workforce and business strategy. Experience building and leading technical teams and analytics professionals, with a focus on developing consulting capabilities and trusted advisor relationships. Fluency in AI and emerging technology trends and a demonstrated ability to translate them into practical, human-centered, high-impact use cases within People functions. Skill in navigating complex, matrixed environments, with proven ability to influence without direct authority, engage diverse stakeholders, and build shared ownership of solutions. Exceptional communication skills, with the ability to translate technical concepts and complex data into clear, compelling narratives for non-technical audiences and senior leaders. Strategic thinking and vision, with experience developing multi-year systems and analytics roadmaps aligned to business priorities. Familiarity with adjacent business processes in People Operations, Payroll, Finance, and IT, and their impact on HR systems and data. Experience with data governance, data privacy, and analytics ethics in an HR context. A bachelor's degree or equivalent professional experience. We expect this position to be hired in the following target hiring range $245,000-$265,000. We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $200,000.00 - $400,000.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. Exceptional benefits (because you're exceptional) You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get: High-quality, low-deductible medical insurance Low to no-cost dental and vision plans 5 weeks of paid time off (plus almost a dozen paid holidays) Employer-funded retirement Free tuition program Parental leave Mental health and wellbeing resources

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: • Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets, • Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work, • Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t., • Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: • This is a full-time or part-time REMOTE position, • You’ll be able to choose which projects you want to work on, • You can work on your own schedule, • Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: • Give AI chatbots diverse and complex problems and evaluate their outputs, • Evaluate the quality produced by AI models for correctness and performance Qualifications: • Fluency in English (native or bilingual level), • Detail-oriented, • Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management, • A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

DataAnnotation is committed to creating high-quality AI. Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule. This role is designed to fit a variety of lifestyles — whether you’re looking to contribute part-time alongside a current position, pursue it full-time, or engage periodically as a flexible professional opportunity. We're currently expanding into an exciting new area – teaching AI Assistant models to be a more useful tool for finance professionals. We're seeking experienced finance professionals with advanced degrees (MBA+) and professional experience to use their expertise to help shape how AI understands financial principles and decision-making. We’re growing a team of finance experts, and as the team grows, so will your opportunities. In this role, you might: • Review and improve AI Assistant answers to questions about macro trends, corporate finance, and capital markets, • Leverage your education and work experience to check the reasoning and accuracy of an AI Assistant's work, • Push the models with complex, real-world scenarios and edge cases to see where their reasoning holds up – and where it doesn’t., • Share clear, structured feedback to help make each new version of the AI smarter and more reliable. To succeed in this position, you should have expert-level financial reasoning and formal training in a finance-related discipline. A Master’s or PhD (completed or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Benefits: • This is a full-time or part-time REMOTE position, • You’ll be able to choose which projects you want to work on, • You can work on your own schedule, • Projects are paid hourly starting at USD $50-$60 per hour, with bonuses on high-quality and high-volume work Responsibilities: • Give AI chatbots diverse and complex problems and evaluate their outputs, • Evaluate the quality produced by AI models for correctness and performance Qualifications: • Fluency in English (native or bilingual level), • Detail-oriented, • Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management, • A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact - from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The IAM Operations Manager reports to the Senior Director of Identity and Access Management. You will be the operational center of gravity for the IAM program, translating strategy into execution, coaching staff, and maintaining the operational discipline that a mature IAM function demands. You bring deep technical grounding in IAM paired with organizational and people leadership skills. You will work remotely from any of our approved working states. #LI-Remote What You'll Do: • Lead and develop a team of IAM engineers across identity lifecycle management, access provisioning, privileged access, and authentication domains., • Manage daily operational relationships with multiple MSP partners, including performance monitoring, escalation management, and SLA/OLA enforcement., • Conduct regular 1:1s, performance reviews, and career development conversations to retain and grow talent., • Collaborate with leadership on staffing plans, capacity modeling, program finances, and contractor/MSP scope adjustments., • Own the operational health of IAM platforms including IGA (e.g., SailPoint, Strivacity), PAM (e.g., CyberArk), SSO/MFA (e.g., Microsoft Entra ID), and directory services (MS-Active Directory & Entra ID)., • Drive request handling, problem and incident management, and root cause analysis for IAM-related disruptions according to ITIL-based processes., • Establish, monitor, and report on operational KPIs and SLAs; present performance dashboards to IAM leadership and institutional partners., • Oversee change management processes for IAM systems, ensuring minimal disruption to university operations during change windows., • Collaborate with other IT organizations (Support Services, Quality Assurance, Communications) in delivering value to SNHU partners (workforce and customers), • Maintain and mature runbooks, SOPs, and operational documentation to support knowledge transfer and continuity., • Ensure IAM operations comply with regulatory requirements including FERPA, GLBA, NIST 800-171, and institutional security policies., • Support access certification campaigns, audit evidence collection, and remediation of audit findings in partnership with Information Security and Internal Audit., • Participate in risk management activities and maintain the IAM operational risk register., • Be a leader in stabilizing and operationalizing IAM capabilities delivered during the build phase, transitioning projects into steady-state operations., • Identify and champion automation opportunities, and tooling enhancements that reduce toil and increase service quality., • 6+ years experience in identity and access management., • 2+ years in a team leader or management role., • Experience with enterprise IAM platforms such as SailPoint Identity Security Cloud, Microsoft Entra ID/Azure AD, or CyberArk., • Experience with enterprise support and reporting platforms such as Microsoft Power BI, Service Now, or O365 Toolset., • Experience managing MSP or vendor relationships in an operations context, including SLA governance and performance reporting., • Experience with ITIL service management principles (Incident, Change, Problem, and Service Level Management). Compensation The annual pay range for this position is $113,908.00 - $182,287.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $125,868.00 - $170,293.00. Exceptional benefits (because you're exceptional) You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get: * High-quality, low-deductible medical insurance * Low to no-cost dental and vision plans * 5 weeks of paid time off (plus almost a dozen paid holidays) * Employer-funded retirement * Free tuition program * Parental leave * Mental health and wellbeing resources

Job Description Aircrafts Rock! If you agree and would like to work with one of the most exciting names in the game, then we want to hear from you. If you have a ‘quality eye’ and have what it takes to keep up with the best in the business, this is your program! About Us For over 30 years, SQA Services has been a premier leader in the provision of managed supplier quality services for audits, assessments, remote surveillance assessments, corrective actions, remediation, inspections, and engineering to manufacturers within all industries. We deliver services by deploying associates who are located throughout the United States and in 90+ countries around the world to your supplier sites. Our associates are expert quality assurance professionals with broad experience and local knowledge who can represent our clients on-demand and on-site faster than our competitors. If you have experience in Aerostructures, Warehouse, Assembly, Sheet Metal, or other related fields, we encourage you to apply. We are open to training the right candidate if you don't have the experience mentioned above. We are currently hiring for the 3rd shift 10:00pm -6:30am Key Responsibilities: • Conduct in-process, final, visual, and dimensional inspections on major aerostructure assemblies, including fuselage sections, wing structures, control surfaces such as flaps, landing gear components, and tail assemblies, ensuring compliance with aerospace manufacturing standards and engineering specifications, • Identify and address quality issues, collaborating with other departments as needed, • Quality inspection, • Quality Inspection not required but we are willing to train the right candidate, • Proven experience in aircraft structures and sheet metal inspection is required, • Strong attention to detail with the ability to identify defects and discrepancies, • Excellent communication skills and ability to collaborate across departments, • Basic computer skills, • Industrial and aerospace is a plus but not required, • Ability to work overtime, • Must be willing to undergo a background check, • Must be able to meet ITAR requirements Apply today for immediate consideration! SQA is an Equal Opportunity Employer. Employment is based on merit and qualifications and is not influenced by race, color, religion, gender, national origin, veteran status, disability, age, sexual orientation, gender identity, marital status, or any other legally protected status. This position requires access to ITAR-controlled technical data and/or defense articles. Employee must undergo a background check and must be ITAR compliant.

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all. Join our mission as our next Strategic Account Executive in the Midwest/Mountain Regions (MO, KS, CO). The Strategic Account Executive (SAE) is the key customer-facing contact, responsible to develop, maintain, and expand current customer business along with new business opportunities among assigned Integrated Delivery Networks (IDNs) within the region. The SAE is the point of contact for Regional Integrated Delivery Networks and drives customer solutions leveraging the entire QuidelOrtho portfolio of products. Manages and leverages targeted opportunities within a region to drive continuous growth and profitability for QuidelOrtho Corporation. Leads and guides a cross collaborative team on account specific strategies to include overall management of the account in maintenance and growth strategies.This is a field based position supporting and located within the Midwest and Mountain Regions which includes Missouri, Kansas, Colorado, with additional accounts in Oklahoma, and Texas. * Achieves sales and profitability goals with each targeted customer * Establishes productive, professional relationships with key decision-makers and influencers at multiple levels with targeted customers including C-suite, laboratory leadership, Accounts Payable leaders, and technical buyers * Proactively assesses, clarifies, and validates customer needs on an on-going basis, influences and addresses customer expectations * Coordinates the involvement of Account Managers in the region, Specialty Sales, Marketing, Customer Support, Commercial Operations, Finance, and other company personnel to drive system solutions that meet account performance objectives * Proactively leads internal strategic account planning process through the development of market share objectives, financial targets, action plans, and critical milestones for quarterly, annual, and three-year horizon targets * Proactively communicates with Regional Sales Directors to provide both positive and constructive feedback on Account Manager sales behaviors and activities * Conveys timely information to the Regional Sales Director, Specialty Sales, Marketing, Sales Operations and others on field sales activities, events, changes, and trends to maximize sales, revenue, and marketing opportunities * Leads account strategies without authority and leverages opportunities through working with others through organized updates and check ins in growing and developing the business across complex IDN systems * Represents and sells the entire QuidelOrtho portfolio to all stakeholders acting as the brand ambassador to targeted clients within the region * Develops and maintains the sales forecast, current, accurate, and complete account and contact information, and records activity for targeted accounts in the CRM * Provides timely reports on all field sales activity, market events or changes that affect business, market research and customer information to maximize sales and marketing opportunities * Manages expense budget within guidelines to ensure return on investment * Carries out duties in compliance with established business policies and in accordance with QuidelOrtho's values * Perform other work-related duties as assigned Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law. Required: * Education: Bachelor's degree in business or equivalent experience * Experience: A minimum of 5 years successful sales experience * Proven record of accomplishment with demonstrated ability to manage a geographic territory successfully * Strategic thinking skills and ability to translate strategies into executable tactical action plans * Ability to lead without authority and create followership to drive strategy in regional Integrated Delivery Networks and / or complex accounts in the acute and POL settings * Proven ability to develop consultative business relationships while interacting at all levels within complex, matrixed organizations * Ability to utilize superior QuidelOrtho and competitive product knowledge, job knowledge and understanding of the industry to close business * Solid understanding of internal departments and procedures, i.e., Finance, Quality and Marketing, has visibility within the Corporation as a solid sales resource and leverages internal relationships to drive commercial results for QuidelOrtho and meet customer needs * Knowledge of reimbursement in states across the region and capacity to implement strategies based on that knowledge * Demonstrated ability to successfully manage a favorable ROI on programs and expense budgets * Ability to analyze financial data and generate logical strategies and plans based on analysis * Computer proficiency in Word and Excel, PowerPoint * Strong presentation and negotiation skills * Solid communication skills - written and verbal * Ability to work autonomously and promote and facilitate a team effort to drive system closes * Ability to think strategically and bring a high level of creativity to the organization * A positive attitude demonstrated during company functions and public events to encourage team camaraderie and enthusiasm for growth in market share and revenue * Ability to uphold and support individual and company values * High degree of ethics and professionalism while interacting with customers, vendors and co- workers * Travel: Up to 70% domestic overnight travel * This position is not currently eligible for visa sponsorship. Preferred: * MBA * Experience with distributor sales, hospital sales, and/or national accounts * Experience in the medical device/diagnostic market Internal Partners: * Field Sales: Provides leadership in representing and driving account strategy, corporate goals and values. Provides thorough and timely communication to sales leadership and internal departments regarding field issues, products and competition; offers suggestions and solutions. Works with other members of Commercial team to maximize revenue and profitability in targeted IDN customers and complex accounts. Demonstrates corporate values * QuidelOrtho Management: Interacts with Sales Leadership, Specialty Sales, Sales Administration, and Distribution to maximize achievement of corporate goals, and interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.) External Partners: * Customers: Acts as brand ambassador to targeted customers * Distribution Partners: Coordinates and drives efforts of distribution to achieve QuidelOrtho goals where required in targeted systems Typical outside sales environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Must maintain a valid driver's license and must maintain an automobile suitable for travel to customer sites, airport, etc. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear.Frequently required to stand, walk, and sit.Occasionally required to reach, climb, or balance. Must be physically able to travel up to 70%. Travel includes airplane, train, automobile, and overnights. Must be able to lift up to 25 pounds. The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $117,000 to $153,000 and is eligible for incentive compensation. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate. QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at ___. #LI-CG1 #LI-Remote

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Outbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing products and services while providing excellent customer service. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner., • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services., • Listen to customers, understand their needs, and resolve customer issues., • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks., • Accurately document and process customer orders in appropriate systems., • Follow all required scripts, policies, and procedures., • Comply with requirements surrounding confidential information and personal information., • Escalate customer issues to the appropriate staff and managers for resolution as needed., • Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes., • Adhere to all attendance and work schedule requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Inbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will take inbound calls from prospective customers and upsell existing ones while providing customers information on client products and services. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner., • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services., • Listen to customers, understand their needs, and resolve customer issues., • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks., • Accurately document and process customer orders in appropriate systems., • Follow all required scripts, policies, and procedures., • Comply with requirements surrounding confidential information and personal information., • Escalate customer issues to the appropriate staff and managers for resolution as needed., • Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes., • Adhere to all attendance and work schedule requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

• REQUIRED: This company is specifically seeking candidates with at least 4 years of Active Duty U.S. military experience * Korn Ferry Military Division has partnered with our client on their search for a National Account Executive to cover their Southwestern territory (Texas, Oklahoma, Nebraska, Kansas, New Mexico.) This is a remote role, 50% travel will be required. This manufacturer offers application tooling to the aircraft and aerospace industries - lots of work with Defense Contractors. Territory is growing rapidly, company offers lots of growth opportunity and is highly Military friendly – many of the top leaders are veterans, and many customers are defense-related! Compensation: $120,000-140,000 (+ discretionary 15% bonus) What You Will Do The National Account Executive (NAE) will develop customer relationships, listen to customer needs, provide technical solutions, and educate them on the value of company offered solutions & tools in the marketplace. The NAE will assist in supporting in-territory training and tradeshows nationally as necessary. 90% of your time will be spent with current customers, 10% focused on new business development. • Develop into a subject matter expert on company solutions & tooling, • Provide exceptional service to strategic customers in assigned region; establish and maintain relationships with strategic customers and industry stakeholders, • Provide technical support and solutions to customers, • Deliver on-site or remote product demonstrations and training, • Prepare and present powerful and persuasive sales presentations that effectively promote company products, • Contribute to the development and execution of the Business Development Strategy to ensure consistent revenue growth, • Leverage innovative ways to capture market intelligence and communicate it to management, • Develop and execute an annual territory growth plan, • Travel within assigned territory to customer sites and out of territory to industry events as required. Education and Work Experience • At least 4 years of US Military experience required, • Bachelor’s degree required, • 2 years technical sales experience required, • Ability to travel 50% Title: National Account Executive Location: Remote (Southwest territory: TX, OK, NE, KS, NM) Client Job ID: 510774906

Sr Medical Writer Publications - Sponsor Dedicated - Remote Based Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program., • We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people., • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong. Job Responsibilities • Leads the clear and accurate completion of medical writing deliverables, ensuring scientific information is presented clearly and accurately. Manages medical writing activities associated with individual studies, coordinating medical writing activities within and across departments with minimal supervision. Leads the resolution of comments from the client., • Completes a variety of documents that may include journal manuscripts; and abstracts, posters, and presentations for scientific meetings., • Adheres to established regulatory standards, including, but not limited to, ICH E3 guidelines, as well as company standard operating procedures, client standards, and company and/or client approved-templates, authorship requirements, and style and formatting guides, when completing medical writing projects, on time and on budget., • Coordinates quality and editorial reviews. Ensures source documentation is managed appropriately. Leads team document reviews, and reviews documents as needed., • Acts as peer reviewer for internal team to ensure document scientific content, clarity, overall consistency, and proper format., • Interacts and builds good working relations with clients, department head, and peers in data management, biostatistics, regulatory affairs, and medical affairs, as necessary, to produce writing deliverables., • Identifies and proposes solutions to resolve issues, escalating as appropriate. Provides technical support, training, and consultation to department and other company staff. May contribute to development of internal materials and presentations or changes to internal process, standard practices, and capabilities., • Mentors and leads less experienced medical writers on complex projects, as necessary., • Develops deep expertise on key topics in the industry and the regulatory requirements and guidelines that affect medical writing., • Aware of budget specifications for assigned projects, working within the budgeted hours and communicating status and changes to medical writing leadership., • Completes required administrative tasks within the specified timeframes., • Performs other work-related duties as assigned., • Minimal travel may be required (less than 25%). At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Salary Range: The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Posting Type Hybrid Job Overview Relativity is a market-leading global tech company that equips legal and compliance professionals with a powerful platform to organize data, uncover the truth, and act on it. Our SaaS product, RelativityOne, is the fastest-growing in our company's history, trusted by the U.S. Department of Justice, 199 of the Am Law 200, and over 329,000 enabled users for litigation, internal investigations, and compliance projects. We've been consistently recognized as a great workplace, and we seek individuals who bring their authentic selves to our team. Job Description and Requirements As a Software Engineering Managerin Engineering Systems, you will: * Lead an internal platform team that empowers Relativity developers to deliver high-value products. * Lead and develop a high-performing team of software engineers. * Serve as a subject matter expert for the product features your team owns. * Make decisionsregardingyour team's operations andobjectives. * Receive mentorship and coaching from leadership to support your success. Key Responsibilities Include: People & Performance Management * Oversee ascrum team, ensuring its success through Agile principles and leadership. * Foster a high-performance culture and cost-effective practices. * Allocate team members' efforts strategically based on organizational needs. * Drive organizational efficiency through industry best practices for SaaS products. * Conduct 1:1meetingsto supportyourdirect reports. * Promoteknowledge-sharingacross the team. * Offer technical leadership in your team's feature set or domain. * Guide employees on career development and future opportunities. * Manage the team's workload, hiring, and performance evaluation. Technology & Strategy Leadership * Serve as a technology advisor, staying ahead of industry trends. * Contribute hands-on tosoftware design, development, and integration. * Leveragelead engineersand architects to develop effective solutions. * Develop a strategic vision for your team's domain. * Implement operational policies and drive process improvements. We enjoy working with smart, driven people who have fun building innovative solutions. We expect you to be versatile, display leadership qualities, and be excited to tackle new challenges across the full tech stack. Qualifications * Positive attitude and strong teamwork skills * Bachelor's degree in computer scienceor a related field * 4+ years managing software development teams * 10+ years of experience in commercial-grade software development * Experience leading remote teams * Strong knowledge of: * Modern programming languages and object-oriented programming * High-performance, fault-tolerant distributed systems * Cloud environments (SaaS, PaaS) * Infrastructure as Code(Terraform,Pulumi, etc.) * Ability to motivate teams and improve efficiency under pressure * Strong verbal, presentation, and written communication skills * Experience withAgile methodologies * Experience with GitHub Actions, Jenkins, or other automation tools * Proven success leading SaaS or PaaS products * Cloud platforms (Azure preferred) Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $155,000 and $233,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Budget Management, Engineering Management, Innovation, Leadership, Performance Management (PM), Process Improvements, Project Management, Quality Assurance (QA), Risk Management, Stakeholder Management

or those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Senior Account Manager has geographic responsibility for the quality and economic performance of the physician practice with the goal of developing a high performing provider network within the State of Kansas and Missouri. This includes analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. The Senior Account Manager will develop and sustain a strong day-to-day relationship with stakeholders, the physician and office staff to effectively implement the business solutions developed by the Client Services leadership team. They are accountable for overall performance and profitability for their assigned groups as well as ownership and oversight to provide redirection as appropriate and approved. The responsibilities of this position include capabilities in the following areas: strategic planning and analysis; understanding of HEDIS, Star ratings, accurate documentation and coding; highly developed communication skills; and the ability to develop clear action plans and drive process. *This position is remote within the Wichita, KS market. Primary Responsibilities: • Educate providers to ensure they have the tools needed to meet quality, coding and documentation, and total medical cost goals per business development plans, • Develops strategies and create action plans that align provider pools and groups with company initiatives, goals, quality outcomes, program incentives, and patient care best practices, • Drive processes and improvement initiatives that directly impact revenue, HEDIS/STAR measures and quality metrics, coding and documentation process and educational improvements, • Conduct new provider orientations and ongoing education to provider and their staff on healthcare delivery products, health plan partnerships, processes, and tools, • Use and analyze data to identify trends, patterns and opportunities for the business and clients, and collaborating and/or participating in discussions with colleagues and business partners to identify potential root cause of issues, • Conduct provider meetings to share and discuss reporting data and analysis, issue resolution needs, implement escalation processes for discrepancies, and handles or ensures appropriate scheduling, agenda, and materials, • Collaborates with internal clinical services teams, alongside operational leaders, to monitor utilization trends to assist with developing strategic plans to improve performance, • Assists provider groups with investigating standard and non-standard requests and problems, to include claims and member support services, • Maintains effective support services by working effectively with the medical director, operations, and cross functional teams, and other departments, • Demonstrate understanding of providers' business goals and strategies in order to facilitate the analysis and resolution of their issues, • Performs all other related duties as assigned, • Solid analytical skills required to support, compile and report key information, • Drive processes that directly impact Revenue, HEDIS/STAR measures and Quality Metrics, and total cost of care, as appropriate, • Use data to identify trends, patterns and opportunities for the business and clients. Develop business strategies in line with company strategic initiatives, • Engage provider staff and providers in analysis and evaluation of functional models and process improvements; identify dependencies and priorities, • Evaluate and drive processes, provider relationships and implementation plans, • Produce, publish and distribute scheduled and ad-hoc client and operational reports relating to the performance of related metrics and goals, • Collaborate with internal leaders to foster teamwork and build consistency throughout the market, • Serves as a liaison to the health plan and all customers, • Requires solid presentation skills, problem solving and ability to manage conflict and identify resolutions quickly, • Have the ability to communicate well with physicians, staff and internal departments You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • 5+ years of experience in a related medical field or health plan setting (network management, contracting and/or recruitment, or provider relations), • Knowledge of state and federal laws relating to Medicare, • Solid working knowledge of Medicare health care operations including HEDIS, CMS reimbursement models, and Medicare Advantage, • Understanding of IPAs, Clinically Integrated Networks, Medicare Shared Savings Programs, capitation/value-based contracting, and narrow networks, • Proficiency in Microsoft Word, Excel and PowerPoint, • Ability to travel 25% of the time within Kansas market Preferred Qualifications: • Demonstrated ability to act as a mentor to others, • Demonstrated ability to communicate and facilitate strategic meetings with groups of all sizes, • Demonstrated ability to work independently, use good judgment and decision-making process, • Proven solid business acumen, analytical, critical thinking and persuasion skills, • Demonstrated ability to adopt quickly to change in an ever-changing environment *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $78,800 to $83,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Overview This role is at Spirit AeroSystems, Inc. a wholly owned subsidiary of The Boeing Company, supporting Spirit's Commercial Business Units ("Spirit Commercial"). Spirit Commercial designs and builds commercial aerostructures, including for Boeing Commercial Airplanes, one of Boeing's three business units and the premier manufacturer of commercial jetliners for decades. Spirit Commercial's core products include fuselages, pylons, nacelles and wing components, with a focus on innovative composite and aluminum manufacturing solutions. Responsibilities Position Responsibilities: • Weld, fabricate, rework and maintain tools, tooling, assemblies, manufacturing parts, production/experimental items and plant infrastructure of all types and materials and systems pertaining to it., • Effectively communicate and cooperate with operations and other support functions., • Work in conformance with local, state and federal codes and regulations, blueprints, specifications, trade practice, shop practice and verbal or written instructions., • Maintain any licenses or certificates as required by local, state and federal codes and regulations within the geographical area, as pertains to the individual skill set performing such work., • Operate scissor lifts, boom lifts, forklifts, remote overhead crane, weld condition machines, sandblasters, brake press/shears, and stress relief ovens as applicable., • Plan, estimate, sequence, and perform any task required to program applicable to weld shop, fabricate, weld, assemble, maintain, inspect, and repair any and all types of tools., • Use processes such as cutting, grinding, spotting, painting, abrasive blasting, hand finish, shaping, bending, drilling, reaming, tapping, lay-out, welding, stress relief ovens, inspection, set-up, operate all types of fabrication and measurement equipment and machine tools required to fabricate tools to include, but not be limited to, disc sanders, grinders, band saws and laydown saw, drill presses, de-burr tumbler, coping and beveling pipe machine. Coordinate, plan, estimate, and sequence work with other employees. Use and/or interpret tool and engineering drawings and computer aided design models, sketches, templates, tool design manuals, verbal information, master tools, production parts, digital data and various handbooks in accomplishing and communicating work requirements., • Know, understand and perform material preparation, welding processes, and correct usage of amperage, voltage, pressure gauges and tips, brazing, soldering, and bonding materials., • Perform various welding processes to fabricate tools including SMAW(Shield Metal Arc Welding), GTAW (Gas Tungsten Arc Welding), GMAW (Gas Metal Arc Welding), FCAW (Flux Core Arc Welding), SAW (Submerged ARC Welding), TIP TIG, plasma arc cutting, weld conditioning, and vacuum tight welding of face-sheet seams on tools of various alloys and metals, etc..., • All welds must be visually and functionally acceptable throughout all ranges of thickness (0.10"-5") per industry standards., • Perform various welding processes with various alloys and metals including, but not limited to, steel, stainless steel, titanium, invar, aluminum, tool steel, and Kirk site. Successfully pass and maintain weld certifications., • Perform basic shop math and pass yearly eye exam., • Perform routine minor machine maintenance daily on your machine., • Relative to the inspection duties performs the following: maintain required AWS qualifications., • Required to read applicable weld symbols, intrepid blueprints, engineering drawings computer aided design drawings and electronic work instructions. Initiate and document any non-conforming condition for Material Review Board action. Perform Class A TIG welds that will pass radiographic, penetrant, and pressure test compliance requirements., • Successfully pass and maintain weld certifications., • Perform basic shop math and pass yearly eye exam. Basic Qualifications (Required Skills/Experience): • Must be willing and able to work any shift., • Must complete a welding test before hire., • All Candidates must pass the WorkKeys Assessment (___) or provide verification that they have passed the WorkKeys Assessment. Delay in completing your WorkKeys Assessment will result in a delay in your start date. You may complete your assessment in advance of an interview., • IMPORTANT WorkKeys note: Any person scheduling their WorkKeys Assessment will be required to present two (2) forms of identification to be verified before their scheduled date for the WorkKeys assessment. Please click and review this provided link ___ and plan ahead by deciding which documents can be located or if need be, ordered., • 2+ years of welding experience., • experience with infrastructure repair, • experience with facilities maintenance, • Mechanical trailer repair This is a union-represented position. Drug Free Workplace: We are a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Pay & Benefits: We strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Pay: $25.09/hour, with potential to earn up to $43.13/hour in accordance with the terms of the relevant collective bargaining agreement. Kansas Tax Credit: Join Spirit AeroSystems' Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. ___ for more information on the tax credit.

Location US-NY-Melville | US-MO-Clay County | US-CO-Denver | US-TX-Irving | US-CA-Irvine | US-KS-Wichita | US-IL-Itasca | US-WA-Seattle Company NT-Ware USA, Inc. Requisition ID 33637 Category Sales/Business Development Position Type Full-Time Workstyle Virtual NT-ware USA Inc. is seeking a motivated and experienced Business Developer (Business Development Consultant) to join our team. The successful candidate will be responsible for identifying and developing new business opportunities, building, and maintaining strong client relationships, and driving sales growth. This role requires a strategic thinker with a passion for innovation and a proven track record in business development. This position is full time, with a preferred location within the Central, Mountain, or Western US. The (home-)office and travel balance is about 40/60. This position is full time and is considered virtual. The office will be open 5 days a week; however you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs. - Identify and pursue new business opportunities to expand NT-ware's market presence • Develop and implement strategic business plans to achieve sales targets and company goals, • Build and maintain strong relationships with key clients and stakeholders, • Cooperate with the marketing and product development teams to create effective sales strategies, • Prepare and deliver presentations and proposals to prospective clients, • Monitor and report on sales performance, providing insights and recommendations for improvement - Demonstrated track record of success in sales, business development, or consulting, ideally within output management solutions, • Experience with print, scan, output management, document management, or workflow software, • Bachelor's degree in business administration, marketing, information systems, or a related field, or equivalent professional experience, • Strong communication, presentation, and negotiation skills, with the ability to translate product capabilities into customer value Ability to understand, position, and discuss software products and solution portfolios in a consultative sales environment, • Able to derive/understand the proper business objectives and clearly communicate sales strategy to meet/exceed the objectives, • Comfortable operating in a complex, multi-stakeholder, and partner-driven sales environment This position works remotely from a home office located near a major metropolitan city/airport and requires overnight travel - Individual must possess a clean valid state driver's license in order to obtain the position - This position requires driving, therefore a valid driver's license and acceptable driving record are necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies In accordance with applicable law, we are providing the anticipated base salary range for this role: $90,000 - $110,000. NT-ware USA, Inc. - Join an exciting opportunity with one of the world's most successful global brands. NT-ware, headquartered in Bad Iburg, Germany, provides a full range of soft- and hardware solutions, based on the latest technologies, to manage and control all printing and copying processes. Our organization not only delivers printer management functionalities like printer accounting, copy accounting, and secure printing, but also production printing features like print room management, job ticketing, web submission and production management. It is our goal to help our customers increase their productivity, reduce costs, and optimize their workflow. For our main product, uniFLOW Output Manager NT-ware has entered in a strategic partnership with Canon Inc. This position, based in Melville, NY is in support of the US client base. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs. #PM19 #LI-REMOTE We can recommend jobs specifically for you! Click here to get started.

Posting Type Remote/Hybrid Job Overview As an Advanced Security Engineer focused on Endpoint Security, you will design, build, and operate security controls that protect Relativity's employee endpoints and the enterprise systems they access. You will help establish hardened, standardized, and measurable endpoint security foundations that reduce risk while preserving productivity, partnering closely with IT and Security teams to deliver securebydefault device experiences. This role blends handson software engineering with systemlevel security ownership in a modern cloud environment. Job Description and Requirements Role Responsibilities * Design, implement, andoperateendpoint security controls across laptops and mobile devices * Build automation and tooling to enforce secure configuration baselines and reduce manual effort * Partner with IT on device management, deployment, and lifecycle security * Reduce enterprise risk by hardening devices, limiting standing privilege, and improving visibility * Participate in incident response and endpointrelated investigations in partnership with Cyber teams * Continuously improve endpoint security posture using metrics, telemetry, and risk insights Minimum qualifications: * Bachelor's in Computer Science, Information Security, or equivalent experience. * 2+ years of commercial experience in software developmentand scripting(C#, Python,Javaor other general-purpose modern programming language) with a solid understanding of computer science fundamentals, including algorithms and data structures * Experience securing andoperatingmanaged endpoints at scale * Familiarity with modern device management and endpoint protection concepts * Ability to translate security policy into automated, enforceable controls * Comfort working across teams to deliver secure outcomes without friction * Experience with cloud technologies(preferably Azure),DevSecOpspractices, and automation tools (e.g., GitHub Actions). * Growth mindset and eagerness to learn across engineering and securitydomains. * Ability to take feedback and strive for continual improvement. Preferred qualifications: * Experience securing cloud-native applications / SaaS solutions and networks. * Familiarity with vulnerability scanning and threat protection. * Relevant certifications: * Microsoft Certified: Azure Security Engineer Associate (AZ-500). * Microsoft Certified: Identity and Access Administrator Associate (SC-300). * Knowledge of Zero Trustprinciplesand compliance standards (e.g., GDPR, HIPAA). * Exposure to other cloud platforms(AWS, GCP). Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $104,000 and $156,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Endpoint Security, Network Security, Penetration Testing, Security Architecture Design, Security Automation, Security Information, Security Information and Event Management (SIEM), Security Operations, Threat Modeling, Vulnerability Management

Encova Insurance has an opening for an Assistant Vice President, Underwriting Operations, Workers' Compensation. This role will have the option to work home-based but you must reside within one of our payroll approved states. These states can be viewed on our careers page. Are you a Referral? If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team. Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin. JOB OBJECTIVE: The Assistant Vice President, Underwriting Operations leads technical underwriting disciplines for Commercial Lines. This position manages the Commercial Lines Segment Managers and other underwriting support. This role coaches, trains and mentors internal and external stakeholders on underwriting and related product guidelines, standards and other technical underwriting disciplines. The role leads the development and utilization of quantitative and qualitative business indicators and makes technical decisions and recommendations in accordance with delegated authority and strategic direction. This position analyzes book of business performance and trends and recommends adjustments and responses; reviews changes and compliance requirements and ensures conformance. ESSENTIAL FUNCTIONS: • Lead and manage direct reports in development and implementation of technical underwriting and product subject matter expertise to underwriting teams and other disciplines to support business plan objectives. This includes but is not limited to policies, strategy and tactics, product development, business services, filings, processes and workflows (including automation and business rules), regulatory compliance and market conduct matters., • Lead and manage direct reports in performance of regular quality control and participate in quality audits., • Lead collaboration with senior management on larger, more complex accounts requiring special expertise., • Lead enterprise development projects - including business requirements and timelines - that impact coverage, pricing, rating, systems logic, automation, and best practices., • Lead the development of pricing strategies from the individual risk to portfolio levels using models and methodologies to support a profitable and competitive pricing approach to the market., • Develop and manage direct reports to implement strategic and tactical product and service development initiatives using trend monitoring, feedback from stakeholders and marketplace competitor review., • Lead and manage direct reports and enterprise resources in training internal and external stakeholders on products and services and their associated processes, based on a solid understanding of and impact to field constituents such as agents, underwriting, customer service, marketing and policyholders. Lead development of appropriate supporting materials., • Lead enterprise gathering and analysis of competitor product, service and pricing intelligence (external) and product and service trends/results (internal) and recommend new and revised products, processes and systems., • Create innovative solutions as a result of competitor and internal trend analysis and work with other disciplines to gather input regarding product and service changes and ideas., • Lead and manage direct reports in the development of internal guidelines, policies and procedures that address business needs and support business objectives., • Lead enterprise investigation of compliance and regulatory issues and recommend appropriate business solutions., • Lead the development, use and maintenance of Guaranteed Cost and Loss Sensitive WC Product and related guidelines, monitors and controls. OTHER FUNCTIONS: • Non-essential function: other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: • A Bachelor's degree from an accredited four-year college or university required. Commensurate experience may be considered., • Master's degree in management preferred., • A minimum of 10 years of experience with a property/casualty insurance carrier handling commercial lines products such as package lines and/or workers' compensation products is required., • Three plus years management experience preferred., • Experience with project management preferred., • Professional insurance designations relevant to area of expertise desired., • Core proficiency in leading an underwriting, product development, or operations team tasked with responsibility for developing and managing a profitable book of business on a regional or national scale., • Ability to lead, manage and collaborate effectively., • Ability to apply leadership skills, technical expertise and sound logic to identify and analyze problems and implement effective underwriting and product solutions., • Knowledge of policy and procedures regarding underwriting administration, risk administration and classification, insurance and risk management, accounting or business administration, premium audit or underwriting and loss control., • Superior understanding of the form and content of package lines and/or workers compensation insurance policies., • Demonstrate a solid understanding of compliance issues and regulatory environment in project development and implementation., • Knowledge of cost rating plans and related pricing methods and procedures, and ability to use this information to determine and calculate business exposures, classifications, experience or other rating plan modifications. Understand credit risks in order to determine the appropriate guaranteed cost coverage for each business., • Ability to analyze and evaluate specific complaints and inquiries regarding insurance contracts, coverage, and rating plans., • Ability to read and interpret financial statements., • Excellent interpersonal skills., • Exceptional oral and written communication skills., • Excellent analytical, research, and documentation skills., • Demonstrate sound judgment and work independently or with minimal direction., • Knowledge of design, implementation and interfaces of current systems and applications., • Proficient in Excel. This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons. Ready to join our team? At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential. What you can expect from us In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to: * Health, Dental & Vision Insurance * Company-provided life and income protection plans * Eligibility to participate in a company incentive bonus program * 401(k) Retirement Plan - 100% company match up to 7% on annual salary * Paid Time Off, Paid Holidays, and Floating Holidays * Flexible Work Arrangements - Hybrid and remote depending on the role We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally. Encova Insurance is an EOE/E-Verify employer. #LI-Remote#LI-LP1

Global Feasibility Lead - Sponsor dedicated (US, remote) Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver - for one another, our customers, and, most importantly, for those in need. Discover what your 25,000 future colleagues already know: Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program., • We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life., • We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities Feasibility Strategy & Planning Develop and implement global feasibility strategy for clinical programs. Lead feasibility assessments for new trials, including country and site selection. Analyze historical data, epidemiology, and competitive landscape to inform feasibility. Collaborate with cross-functional teams to align feasibility with protocol design. Stakeholder Engagement Coordinate with Clinical Operations, Medical Affairs, Regulatory, and other stakeholders. Engage with country teams and site networks to gather insights and feedback. Data Collection & Analysis Design and distribute feasibility questionnaires to potential sites. Collect and analyze site-level data (e.g., patient population, infrastructure, experience). Use data analytics tools to identify optimal countries/sites for trial execution. Risk Assessment & Mitigation Identify feasibility-related risks (e.g., recruitment challenges, regulatory delays). Develop mitigation strategies and contingency plans. Contribute to risk management sections of trial planning documents. Documentation & Reporting Prepare feasibility reports and recommendations for governance review. Document rationale for country/site selection decisions. Maintain records of feasibility inputs and decisions for audit readiness. System & Process Management Utilize feasibility platforms and databases (e.g., CTMS, feasibility tools). Ensure data integrity and timely updates in feasibility systems. Support process improvement initiatives related to feasibility workflows. Support Trial Start-Up Collaborate with start-up teams to ensure smooth transition from feasibility to activation. Provide input into site activation timelines and recruitment projections. Monitor feasibility assumptions during trial conduct and adjust as needed At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Salary Range: The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Posting Type Hybrid/Remote Job Overview At Relativity we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects. The Senior Manager of Enterprise Security is responsible for leading the strategy, execution, and continuous improvement of the organization's enterprise-wide security programs. This role oversees teams accountable for protecting corporate systems, data, and infrastructure from emerging threats, while enabling the business to operate securely and efficiently. The Senior Manager partners closely with Technology, Legal, Compliance, and business leaders to reduce risk, operationalize security controls, and mature organizational security posture. Job Description and Requirements Role Responsibilities Strategic Leadership * Develop and execute the enterprise security strategy aligned with organizationalobjectives. * Identifyrisks, emerging threats, and industry trends to inform longrange security planning. * Establish metrics, KPIs, and dashboards to measure and report on security posture and program maturity. * Champion a securitybydesign mindset across the enterprise. Team & Program Management * Lead, mentor, and grow a multidisciplinary security teamwhile partnering withother securityareas such as security operations, incident response, threat intelligence, identity security, vulnerability management, cloud security, and GRC. * Drive operational excellence through structured processes, documentation, automation, and continuous improvement. * Oversee securityprogramroadmaps, annual planning, staffing needs, and budget management. Security Operations & Risk Reduction * Createenterprise detection and response capabilitiesthatare fully operational by overseeing proper onboarding and configuration of security agents and tooling,validatingcoverage across all relevant environments, and ensuring telemetry, alerts, and data flows are reliable, complete, and actionable. * Executeenterprise vulnerability management programs, ensuringtimelyremediation of weaknesses across infrastructure, cloud, and enduser environments. * Oversee identity and access governance programs, including privileged access, identity lifecycle, and authentication standards. * Manage enterprise security tooling and technologies, ensuring the stack is integrated,optimized, and delivering measurable value. Governance, Compliance & Policy * Own and evolve security policies, standards, and guidelines to meet internal and external requirements. * Partner with Compliance and Legal to support audits, certifications, investigations, and regulatory obligations (e.g., SOC2, ISO27001, HIPAA, GDPR). * Drive alignment between risk management processes and business operations. CrossFunctional Collaboration * Serve as a trusted advisor to executives and business leaders on security risks and tradeoffs. * Embed security into technology roadmaps, product lifecycles, enterprise architecture, and vendor management. * Promote security awareness and training programs to strengthen organizational security culture. Minimum Qualifications * Minimum of5years ofprogressiveexperience in security, preferably in a high-security environment, with at least 5 yearsina leadershiprole. * Demonstrated ability to communicate security risks and strategies toexecutivesand nontechnical audiences. * Strong understanding of security frameworks (NIST CSF, ISO 27001, CIS Controls, Zero Trust). * Proven experience inmanaging multiple securityinitiativessimultaneously. * Hybrid-working role (2+ days in office)orRemotebased on company policy. Preferred Qualifications * Bachelor's degree in security management, business administration, Computer Science, Information Systems, or relatedfield. * Experience working in a SaaS, cloud-native, or regulatedenvironmentoperatingona global scale. * Experience in the legal space and with a high understanding of e-discovery and litigation. * Certificationsa plus,such as CISSP, CISM, GIAC, CCSP, or similar. * Generate excitement and curiosity when working withhighly complexsystems. * Team player with proven ability to deliver features from inception to delivery. * Excellent written and verbal communication skills. * Detail-oriented, enthusiastic self-starter with ability to work both independently and in a team environment. * Solid understanding of software development lifecycle and agile methodologies. * Knowledge and experience doing discovery & usability testing to gather customer feedback. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $185,000 and $277,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Access Management, Network Security, Project Management, Risk Management, Security Architecture Design, Security Audit, Security Awareness, Security Engineering, Security Operations, Vulnerability Management

Senior Clinical Project Manager - Oncology/Hematology (Phase III) Required (Remote - US/Canada) Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program., • We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people., • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong. Job Responsibilities Are you a seasoned CRO project leader passionate about advancing oncology and hematology research? Do you thrive in a fast-paced, collaborative environment where your leadership directly impacts patient outcomes? Join our team as a Senior Project Manager and take ownership of complex Phase III trials, driving projects from proposal through delivery and shaping the future of cancer care. As a Senior Project Manager, you will take a lead role in advancing Phase III Oncology and Hematology clinical trials, managing complex, global initiatives. You'll lead and inspire cross-functional teams, mentor emerging project managers, and act as the primary strategic partner for our clients, ensuring every milestone is delivered on time, on budget, and with exceptional quality. This role offers the opportunity to drive high-impact research that directly contributes to innovative cancer therapies and improved patient outcomes worldwide. Project Leadership & Delivery * Drive the operational and financial success of Phase III clinical trials. * Lead cross-functional teams across Clinical Operations, Regulatory Affairs, Data Management, Biostatistics, Medical Affairs, Pharmacovigilance, and QA. * Act as the primary liaison with clients, ensuring smooth project launch, conduct, and closeout. * Oversee project deliverables, timelines, and budgets while proactively identifying and mitigating risks. * Mentor junior project managers and project support staff, fostering collaboration and professional growth. Financial & Operational Accountability * Own project budgets, forecasts, and financial performance. * Ensure alignment and accountability across all vendors and study partners. * Implement contingency plans and risk mitigation strategies to keep projects on track. Reporting & Communication * Maintain and evaluate project progress using advanced tracking tools. * Prepare and present project materials for internal and external stakeholders. * Support inspection readiness and Trial Master File compliance. Business Development * Participate in bid defense meetings as the potential project lead. * Build strong client relationships to generate new opportunities. * Stay up-to-date on oncology/hematology trends and the evolving drug development landscape. Management & Mentorship * Train and mentor new project managers and clinical staff. * Facilitate team communication, collaboration, and professional development. * Experienced Global Project Leader (NA, LATAM, EMEA, and APAC) with strong Phase III CRO project management experience and a proven track record of delivering clinical trials successfully. * Oncology and Hematology expertise, with direct experience leading complex Phase III trials. * Cross-functional team leadership, overseeing such teams as Clinical Operations, Regulatory Affairs, Data Management, Biostatistics, Medical Affairs, Pharmacovigilance, and Quality Assurance. * Financially savvy, skilled in managing multi-million-dollar budgets, including creation, forecasting, and negotiation of out-of-scope work. * Vendor management expertise, ensuring alignment, quality, and accountability across all study partners. * Deep regulatory knowledge, with expertise in GCP/ICH guidelines and other applicable regulatory requirements. * Educational foundation: Bachelor's degree in Life Sciences, Medicine, Pharmacy, Nursing, or a related field. * Tech-forward, comfortable leveraging digital tools and emerging technologies to optimize project delivery. * Strategic, results-driven leader with exceptional communication skills, able to navigate complex, dynamic environments while inspiring teams to achieve excellence. * Join a highly collaborative, innovative, and performance-driven team. * Opportunities to mentor and be mentored, helping you grow professionally while developing others. * Work on impactful global oncology and hematology trials, shaping the future of patient care. * Thrive in an environment where innovation, growth, and professional development are actively encouraged. If you are ready to lead high-impact Phase III oncology and hematology clinical trials, drive innovation, and make a real difference in patient outcomes, we want to hear from you! At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Salary Range: The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Senior Site Contracts Manager (Sponsor Dedicated /Remote - US Based) Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver - for one another, our customers, and, most importantly, for those in need. Discover what your 25,000 future colleagues already know: Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program., • We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life., • We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities Senior Site Contracts Manager (SponsorDedicated /Remote - US Based) Are you a contracts expert who thrives on navigating complexity, building strong site partnerships, and driving timelines forward? Syneos Health is seeking a Senior Site Contracts Manager to support a sponsordedicated program focused on highimpact Pharma & Vaccine studies. If you're energized by problemsolving, negotiation, and leading projects across multiple therapeutic areas-especially oncology-we'd love to meet you. About the Role: As a Senior Site Contracts Manager, you'll serve as a strategic expert responsible for negotiating and managing US site budgets and clinical trial agreements (CTAs). You'll collaborate closely with internal teams, external stakeholders, and major academic institutions to craft robust contracts that support operational excellence while minimizing risk. This role is perfect for a communicator, leader, and negotiator who's ready to hit the ground running and make an immediate impact. Key Responsibilities: Budgeting & Template Development * Create US templates and studyspecific budget language for Pharma & Vaccine clinical trials. * Develop and refine templates to support consistency, compliance, and strategic study needs. Contract Negotiation & Risk Management * Lead direct negotiations with large academic institutions and other critical stakeholders. * Draft and finalize clinical trial agreements that balance business objectives with legal and operational protections. * Conduct due diligence checks-such as FMV assessments and site justification reviews-when initial offers are declined. * Determine when requests require budget or language escalation and secure appropriate approvals. Project Leadership & Delivery * Prioritize and lead multiple contracting projects across several therapeutic areas (oncology experience strongly preferred). * Proactively escalate risks, timeline impacts, or delays that could affect CTA execution. Tools, Systems & Communication * Demonstrate expert proficiency in Excel and clinical trial management systems. * Communicate effectively in both written and verbal formats, incorporating feedback seamlessly. * Maintain accurate and timely updates in departmental trackers and databases. Compliance, Collaboration & Continuous Improvement * Deepen and maintain knowledge of GCP, sponsor processes, SOPs, work instructions, and new technologies. * Build strong working relationships with internal and external partners. * Support and train additional team members as needed. * Contribute to process improvement initiatives that simplify workflows and eliminate inefficiencies. * Take on adhoc tasks and diverse projects with a solutionsoriented mindset. What You Bring(Minimum qualifications): * 4+ years creating US contracts from templates * Direct experience negotiating budgets and contracts with large academic institutions * Ability to juggle priorities, lead projects, and deliver results under tight timelines * Strong understanding of clinical study protocols, timelines, and siterelated milestones (e.g., SIV) * Bachelors degree Preferred Qualifications: * 7+ years of experience in clinical site contracting, including significant experience leading US budget and CTA negotiations * Demonstrated experience supporting oncology clinical trials, with additional exposure to respiratory or vaccine studies strongly preferred * Prior experience working within a sponsor-dedicated model or directly for a pharmaceutical or biotech company * Advanced project management capabilities, including leading cross-functional initiatives and influencing stakeholders to meet aggressive timelines * Oncology & Respiratory therapeutic area experience * Prior experience with pharma * Strong project management skills and comfort leading crossfunctional efforts If you're ready to elevate your contracting career in a critical sponsordedicated role-and join a team driven by trust, transparency, and high performance-this is your opportunity! Salary Range * $79,800 - $139,600 At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Salary Range: The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Site Contracts Manager (Sponsor Dedicated /Remote - US Based) Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver - for one another, our customers, and, most importantly, for those in need. Discover what your 25,000 future colleagues already know: Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program., • We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life., • We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities Site Contracts Manager (SponsorDedicated /Remote - US Based) Are you a contracts expert who thrives on navigating complexity, building strong site partnerships, and driving timelines forward? Syneos Health is seeking a Site Contracts Manager to support a sponsordedicated program focused on highimpact Pharma & Vaccine studies. If you're energized by problemsolving, negotiation, and leading projects across multiple therapeutic areas-especially oncology-we'd love to meet you. About the Role: As a Site Contracts Manager, you'll serve as a strategic expert responsible for negotiating and managing US site budgets and clinical trial agreements. You'll collaborate closely with internal teams, external stakeholders, and major academic institutions to craft robust contracts that support operational excellence while minimizing risk. This role is perfect for a communicator, leader, and negotiator who's ready to hit the ground running and make an immediate impact. Key Responsibilities: Budgeting & Template Development * Create templates and studyspecific budget language for Pharma & Vaccine clinical trials. * Develop and refine templates to support consistency, compliance, and strategic study needs. Contract Negotiation & Risk Management * Lead direct negotiations with large academic institutions and other critical stakeholders. * Draft and finalize clinical trial agreements that balance business objectives with legal and operational protections. * Conduct due diligence checks-such as FMV assessments and site justification reviews-when initial offers are declined. * Determine when requests require budget or language escalation and secure appropriate approvals. Project Leadership & Delivery * Prioritize and lead multiple contracting projects across several therapeutic areas (oncology & respiratory experience strongly preferred). * Proactively escalate risks, timeline impacts, or delays that could affect CTA execution. Tools, Systems & Communication * Demonstrate expert proficiency in Excel and clinical trial management systems. * Communicate effectively in both written and verbal formats, incorporating feedback seamlessly. * Maintain accurate and timely updates in departmental trackers and databases. Compliance, Collaboration & Continuous Improvement * Deepen and maintain knowledge of GCP, sponsor processes, SOPs, work instructions, and new technologies. * Build strong working relationships with internal and external partners. * Support and train additional team members as needed. * Contribute to process improvement initiatives that simplify workflows and eliminate inefficiencies. * Take on adhoc tasks and diverse projects with a solutionsoriented mindset. What You Bring (Minimum qualifications): * 3+ years negotiating budgets and contracts from templates * Direct experience negotiating with large academic institutions * Ability to juggle priorities, lead projects, and deliver results under tight timelines * Strong understanding of clinical study protocols, timelines, and siterelated milestones (e.g., SIV) * Bachelors degree Preferred Qualifications * 5+ years of site contracts and study start-up (SSU) experience within a global CRO or pharmaceutical sponsor environment, including ownership of multi-country studies. * Demonstrated expertise negotiating site CTAs and investigator budgets, including direct interaction with sites, sponsors, Site Contract Service Centers, and Legal teams. * Strong experience drafting and managing site-specific CTAs from country or global templates and ensuring alignment with sponsor MSAs and country requirements. * Proven ability to manage contract amendments and protocol-driven changes, maintaining compliance with timelines, quality standards, and documentation requirements. * Experience serving as an escalation point for complex contract, budget, or process issues, with a track record of proactive risk identification and resolution. * Hands-on experience with SSU tracking systems and contract repositories, including real-time milestone tracking and metadata management. * Demonstrated leadership in training and mentoring junior staff, including contribution to SOPs, WIs, templates, and internal training materials. * Experience supporting business development activities, such as proposal development, bid defenses, or sponsor-facing meetings. * Oncology & respiratory therapeutic area experience * Prior experience with pharma * Strong project management skills and comfort leading crossfunctional efforts Salary Range * $56,400 - $95,900 If you're ready to elevate your contracting career in a critical sponsordedicated role-and join a team driven by trust, transparency, and high performance-this is your opportunity! At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Salary Range: The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Location Work at Home Job ID 9953 Job Category Technical Support Agent Language Requirement English Description Do you love exploring the ways technology helps you do all your favorite things? Do you love helping people and sharing your knowledge? Do you want to grow your career with a company that rewards your hard work? Do you want to improve your work / life balance and work from the comfort of your home? What's in it for YOU! • $17.31 USD Starting Pay, • Plus performance-based incentives each month, earning potential, • Pay increases with continuous learning and advancement to new tiers of support, • Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards, • Health Benefits for you and your family, including: medical, dental, vision, • 401(k) Investment options with employer match opportunities, • Paid Vacation Time, • Computer Equipment Provided, • 100% REMOTE - Work-at-Home, including training, • Great Work/Life Balance while developing your career, • Position as a Transcom employee (not an independent contractor), • Ability to develop your skills and grow your career, • An opportunity to work for a company passionate about people Join our Transcom Family as a Technical and Customer Experience Advisor! You'll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you'll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge. Listen below to hear a sample of the types of calls you'll handle when you join our amazing team! Call Sample 1: Call Sample 2: Call Sample 3: Call Sample 4: What we are looking for: • We've got an exciting career opportunity for you, if you can:, • Effortlessly engage with callers, actively listen, analyze, and isolate tech issues, • Comfortably navigate multiple applications to research solutions, • Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness, • Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness, • Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home., • Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers., • Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment Requirements The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift. • At least 18 years or older, • High School Diploma, or equivalent, • Able to successfully pass a criminal background check, • Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed, • Able to maintain 100% strict adherence to the assigned schedule, • Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays), • Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule, • Strong computer knowledge, including ability to accurately type at least 30 wpm, • Excellent English written and verbal communication skills, • Courteous and friendly with high level of professionalism, • Willingness to follow procedures and adhere to policies, • Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations, • Able to multitask applications while talking to customers on the phone, • Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls, • Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while you do it, • Highly adept at working with a high frequency of conflict situations, as well as upset customers, • Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting., • Able to use your hands to handle, control, or feel objects, tools, or controls, • Experience reviewing financial transactions and assisting customers that need help enrolling in or canceling a service, or disputing a charge, preferred, • Experience in a technical support role or troubleshooting technical issues, preferred, • Previous call center and/or work from home experience, preferred Location Requirements Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, *SC, SD, TN, TX, UT, VA, WI, WV *We have a site in Greenville, South Carolina. We cannot accept remote applicants within 50 miles of the Greenville site. Work at Home Requirements: • Transcom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings., • You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, including caring for a family member., • Your home office must be a private room with a door and cannot be a shared office space., • Your monitor cannot face a window, if the office is on a ground floor., • Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet., • (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used), • Your hardwired internet connection must meet the minimum speed requirements:, • Minimum download speed 20 Mbps, • Minimum upload speed 3 Mbps, • Ping less than 100 ms or less Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity. What Life at Transcom is like! Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals. Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #4 on their list of the Top 100 companies to watch for remote work in 2026. At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together. We are the voice of our clients. We are Transcom. We are passionate about people and look forward to meeting you!

Job Description Position Summary: The Help Desk Technician provides technical support services for issues / problems regarding network data, wireless and network applications, connectivity, network printers, Microsoft Windows Applications (MS Office), computer hardware, printers, and software issues on laptop and desktop computers with local and remote users. The Help Desk Technician plays a crucial role in delivering top-notch technical support to staff, ensuring seamless use of the organization's computer systems and tech resources. This role involves logging, tracking, and troubleshooting tech issues, while providing efficient solutions to keep operations running smoothly. As one of our go-to tech experts, you'll help staff resolve technical challenges and ensure a seamless experience with the organization's technology. Duties and Responsibilities: • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems, • Answer Tech Support calls and monitor Tech Support message queues (such as voicemail and email) to create accurate/detailed Help Desk tickets. Prioritize requests based on established guidelines, • Triaging issues reported by users to determine the root cause and possible solution., • Document solutions in the Help Desk system to be used in the future, • Assessment of the type and severity of problems, providing moderately complex troubleshooting, and/or forwarding request to the appropriate personnel or vendor for resolution. Consult with other members of the IT team on matters that are beyond his/her skill sets, • Provide support for topics as diverse as system hardware, mobile communications, networking/VPN connectivity, and desktop/server applications, including software installation and/or updates, • Develop, maintain, and follow Help Desk procedures, • Accurately documenting all resolved issues in the ticketing system for future utilization in trouble shooting and resolution, • Provide detailed reports on ticket activity, • Perform some light cabling as needed, • Perform light network administration tasks as assigned, • Serve as the first point of contact for employees seeking technical assistance over the phone, by email, or through the Help Desk system, • Perform remote troubleshooting through diagnostic techniques and pertinent questions, • Determine the best solution based on the issue and details provided by employees, • Walk the employee through the problem-solving process, • Direct unresolved issues to the next level of support personnel, • Provide accurate information on IT products or services, • Record events and problems and their resolution in logs, • Follow-up and update employee status and information, • Pass on any feedback or suggestions by employees to the rest of the IT departmental members, • Identify and suggest possible improvements to procedures, • Perform system builds and install new systems for new hires as well as computer upgrades/replacements, • Provide new hire training as needed, • Tech savvy with working knowledge of office automation products and databases, • Good understanding of computer systems, mobile devices and other tech products, • Ability to diagnose and resolve basic technical issues for employees, • Excellent communication skills, • Customer service oriented, • Excellent customer service and willingness to help the end users and team, • Passion for IT space and experience with troubleshooting in a Microsoft Windows operating systems environment, • Detailed knowledge of Microsoft workstation operation systems, • High School or GED equivalent required, • Associate's degree in computer science or equivalent combination of technical education and work experience required, • Minimum two (2) years of Help Desk Technician or relevant experience required PEC values a healthy work environment, and we focus on working efficiently and collaboratively to ensure quality and productive work as well as quality time away from the office. The work environment is business casual, friendly, respectful, and team oriented with daily peer interactions regarding work progress, client needs and project-specific technical issues. We strive to create an enjoyable work environment with support and opportunities for positive career growth. Much of the work will be conducted within an office setting with frequent sitting, reaching and manipulation of objects, tools and/or controls. The position requires mobility. Duties involved require moving materials that weigh up to 10 pounds on a regular basis and up to 25 pounds on an occasional basis. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines. At times, bending, reaching, standing, and walking may be required. Supervisory Responsibilities (if there are no supervisor responsibilities, put N/A):

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES AN IT DESKTOP SUPPORT DO? This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve. • Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization., • Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time, • Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time, • Asset management - responsible for tracking desktop hardware and software inventory in real-time, • On-site support - participate in end-user support and problem management for all areas of the IT infrastructure., • Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades, • Other duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Desktop Support or IT Help Desk experience, • Proficiency researching and troubleshooting complex problems and errors, • Demonstrated ability with basic networking, and telephony, • Demonstrated ability to research, plan, document, and execute complex tasks/projects, • Excellent written and oral communication skills, • Excellent interpersonal and customer service skills, • Excellent work ethic and dedication, • Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience, • CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified, • Professional (MCITP) are a plus but not required

About this Role: Our Business Development teams play a critical role in expanding Gartner's presence across the global market. Gartner Business Development Executives strategically acquire new clients by cultivating trust-based relationships with C-level executives to understand their mission critical priorities and uncover opportunities to deliver client-value through the lens of the industry in which they operate. Gartner Business Developers drive the full sales cycle, from identifying prospects to closure and transition of new accounts to the account management team. Our Business Development teams are relentless about building trust-based, value add relationships with clients, delivering long-term client value, and building their book of business over time. While driven for results, they are also highly collaborative with account management teams in handing off business and ensuring an exceptional client experience. Business Development Executives will be given a territory of Large-Enterprise prospects, which may be completely new prospects with no existing spend or could be clients within other Gartner areas. Clients of the Large-Enterprise sales teams +$1bil in annual revenue. What you will do: * Seek out and drive new business opportunities with new-to-Gartner organizations across your territory, from initial client outreach to close, targeting Large Enterprise organizations. * Convert viable prospects into active Gartner clients, owning the full sales conversation and negotiation, through to the transition of new clients to the account management team. * Continually build a pipeline of high-quality opportunities to deliver against your sales metrics ensuring KPI's are met. * Quota responsibility for your assigned territory. * Manage complex high-revenue sales across matrix and diverse business environments. * Own forecasting and account planning on a monthly/quarterly/annual basis. What you will need: * 5+ years' B2B sales experience, preferably within complex, intangible sales environments. * Business development or new-client acquisition experience in a selling role highly desired. * Experience selling to and/or influencing C-level executives. * Proven track record meeting and exceeding sales targets. * Proven ability to precisely manage and forecast a complex sale process. * Willingness to conduct travel as needed. Progression within Business Development Executive Roles: Gartner offers a lifetime of opportunities driven by our growth. How far you go is driven by your passion and performance. Gartner has a promote from within culture and limitless opportunities for progression. Gartner leaders embrace this culture and are focused on helping associates achieve success in current role, as well as coaching associates to the next role or path, whether it be more senior BD levels, account management paths, or sales leadership. * Typical internal promotions include: * Business Development Director * Team Lead * Sales Manager * Most of our Sales Managers and Team Leads are hired internally as part of our progression path. What you will get: * Competitive salary, generous paid time off policy, charity match program, and more! * Collaborative, team-oriented culture that embraces diversity * Professional development and unlimited growth opportunities Our awards and accolades: * Fortune World's Most Admired Companies 2016, 2017, 2018, 2019, 2020, 2021, 2022 & 2023. * Forbes America's Best Employers 2018, 2019 & 2022. * Forbes America's Best Employers for Diversity, 2020, 2021 & 2022. * Forbes America's Best Employers for Women 2022. * Human Rights Campaign Corporate Equality Index Best Places to Work for LBGTQ Equality 2018, 2019, 2020, 2021 & 2022. * Disability Equality Index Award for Best Places to Work for Disability Inclusion 2021 & 2022. * Newsweek America's Most Responsible Companies 2022 & 2023. #LI-BS1 #LI-Remote Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 102,000 USD - 147,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. 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Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. This is an exciting opportunity to work on high-profile projects with some of the world’s most recognizable brands. If you're a natural problem solver who thrives on delivering exceptional service and creating positive customer experiences, we’d love to hear from you! Start your career with a growing team that values your potential. With our industry-leading training, you’ll gain the skills and confidence to succeed. No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound calls professionally and efficiently., • Resolve customer issues on the first call through effective problem-solving., • Research and retrieve information across systems to support customer needs., • Accurately document interactions and process claims., • Guide customers through options to find the best solutions., • Follow scripts, policies, and procedures while using available resources., • Protect customer privacy and handle sensitive information appropriately., • Escalate complex issues to the appropriate team members., • Stay current with training, updates, and program knowledge., • Maintain consistent attendance and adhere to scheduling requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide comprehensive training, so if you’re positive, driven, and eager to learn, you’re encouraged to apply! Success in this role comes from building strong relationships and applying your training to deliver great customer outcomes. Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Strong communication and organizational skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual, • Skilled in troubleshooting and follow-up, • Able to multitask and self-manage effectively, • 1+ year of experience in customer service, tech support, sales, or administrative roles, • Experience in state or federal work environments

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking skilled and dependable Contact Center Representative (Level II) to support a variety of inbound and outbound customer service and sales initiatives. In this role, you’ll interact directly with customers to address inquiries, resolve complaints, troubleshoot service issues, and promote relevant products and services. Our clients include government programs and some of the most recognizable global brands. This is a full-time, on-site position that includes paid training and offers clear paths for career advancement into roles such as Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Manage inbound and outbound calls in a courteous, timely, and professional manner, • Resolve customer issues effectively, aiming for first call resolution, • Research internal systems to retrieve missing information and collaborate with other departments as needed, • Accurately document customer interactions and process claims, • Conduct needs-based conversations to identify the best solutions for customers, • Use training resources and knowledge bases to provide accurate information while following scripts and procedures, • Maintain confidentiality and handle sensitive information appropriately, • Escalate complex issues to the appropriate personnel when necessary, • Participate in training sessions and team meetings to stay current on updates and best practices, • Adhere to attendance and scheduling requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Strong written, verbal, and organizational communication skills, • Typing speed of at least 20 words per minute, • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), • Familiarity with Windows operating systems, • Highly reliable with excellent time management and punctuality, • Strong problem-solving, troubleshooting, and follow-up skills, • Conflict resolution and negotiation abilities, • Customer-focused with empathy, patience, and professionalism, • Ability to multitask, self-manage, and stay focused, • Team-oriented with a collaborative mindset, • Comfortable working in a fast-paced, dynamic environment, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues