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Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at You'll Do: We're seeking a talented and experienced Senior Network Developer to join our Network Development Team. In this role, you'll play a critical part in designing, developing, automating, and maintaining the networking software and infrastructure that powers CoreWeave's GPU cloud. Your day-to-day will involve writing code, creating configuration templates, designing dashboards, building CLI tools, and working closely with our Network Engineering and Network Observability teams to automate, operate, and monitor CoreWeave's network. Your goal? To make our network so highly automated and intelligent that you'll almost forget it's even there. About the role: • Use your skills in Python, Go, and Bash to write scripts and tools that make deploying, managing, and monitoring our network a breeze., • Work closely with software developers, system engineers, and security teams to ensure our network automation solutions mesh well with our cloud applications and internal services., • Implement and manage Zero Touch Provisioning (ZTP) processes to automate network device provisioning and configuration with little human interaction., • Oversee network projects from start to finish—planning, executing, and delivering network augments, upgrades, or new network vendor deployments., • Participate in an on-call rotation, troubleshoot and resolve network-related issues, and provide timely support to the operations team., • Share your knowledge and guide junior team members, fostering a culture of continuous learning and improvement., • Participate in code reviews, design discussions, RFCs, and architecture decisions to ensure high-quality software development practices.Who You Are:, • 8+ years as a Network Engineer, Software Developer, Systems Administrator, or similar role—preferably in large-scale enterprise or cloud settings., • You bring a positive mindset without an ego. You're always ready to help junior team members and learn from the more senior ones., • You love automating tasks/processes and seeing systems come to life with near zero human interaction., • Proficient in languages like Python, Go, and Bash and tooling like Ansible, Jinja and NetBox., • You're willing (and excited) to containerize just about anything in Kubernetes., • Deep familiarity with Prometheus, Grafana, Alertmanager, gNMI, and SNMP., • Deep understanding and working knowledge of Linux., • You've worked with a variety of networking platforms, including:, • NVIDIA Cumulus Linux, • Nokia SR OS and SR Linux, • Arista EOS, • Experience supporting and rolling out large-scale infrastructure projects.Nice to Have (but not required), • College Education: Bachelor's degree in Computer Science or a related field., • Front-End Skills: Experience with JavaScript and other front-end tools., • Network Certifications: Certifications like CCNA, CCNP, or similar., • Custom Metrics and Exporters: Experience writing custom metric collectors and exporters. The base salary range for this role is $109,000 to $204,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description Position: Systems Administrator & Support Specialist (National Law Firm) Location: Garden City, NY Comp Package: Salary up to 100k, Full Benefits, Bonus Eligibility, Tuition Reimbursement, 401K+, etc. Summary for Systems Administrator & Support Specialist: A nationally recognized U.S.-based law firm is seeking a Systems Administrator to support and secure the firm’s technology environment. This role combines hands-on systems administration with front-line helpdesk support for attorneys, paralegals, and staff in a fast-paced, deadline-driven legal setting. The ideal candidate will ensure system reliability, security, and responsiveness while delivering high-level, client-focused technical support. This is an excellent opportunity to join a collaborative firm that values growth, initiative, and long-term career development. Responsibilities for Systems Administrator & Support Specialist: • Administer and support core law firm systems, including document management, time and billing, and related legal applications, • Maintain and troubleshoot Windows servers, user workstations, printers, and network devices to ensure continuous availability, • Provide Tier 1–2 helpdesk support to attorneys and staff via in-person, phone, and remote channels, • Manage user accounts, security groups, and permissions within Active Directory and Microsoft 365, • Assist with onboarding and offboarding of legal staff, including hardware setup, account provisioning, access controls, and user training, • Deploy software updates, patches, and system enhancements in coordination with firm leadership, • Maintain IT documentation, asset inventories, and license tracking while supporting disaster recovery initiatives Requirements for Systems Administrator & Support Specialist: • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent hands-on experience, • 2–4 years of experience in systems administration and/or IT helpdesk support, preferably within a law firm or professional services environment, • Strong knowledge of Windows Server, Microsoft 365, Active Directory, and core networking concepts including DNS, DHCP, VPNs, and firewalls, • Proven ability to deliver high-quality technical support to demanding users in a deadline-driven environment, • Excellent communication, customer service, and technical documentation skills c7JzrTPb2C

Job DescriptionFollow your passion Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. Currently, we operate multiple elementary and middle schools in the Bronx and Upper Manhattan, and are opening three new elementary schools in Queens for the 2025-26 school year. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children. Our Network office is located at 401 W 218th St., New York, NY 10034. Our Network team follows a hybrid work schedule: we work in-person from our office on Tuesdays and Thursdays with optional remote days on Mondays, Wednesdays, and Fridays, if your team's scope of work permits. Deliver powerful results To achieve our vision, we are searching for a Data Systems Associate or Manager with a Bachelor's Degree, and at least 1-3 years of experience in either analytics/reporting, helpdesk management/troubleshooting, or systems management. Our ideal candidate is fueled by a passion for customer service, end-to-end systems management, and a high attention to detail. Responsibilities: Schoolrunner Platform Management: • Serve as the primary administrator of Zeta's Schoolrunner account, which includes, but is not limited to, maintaining user accounts, creating assessment shells, and executing regular data quality checks, • Ensure timely updates of the platform and quickly troubleshoot issues flagged by school teams as needed, • Troubleshoot issues and manage user access to Zeta's learning platforms, • Identify and analyze data trends, and report out to school-based teams and Network leadership, • We are passionate about our mission of providing world-class education to all students, • We bring a mindset of growth, flexibility, and openness to feedback, • We are hungry and determined to not only meet your goals, but surpass them, • We are humble, willing to put the team's needs ahead of your own, and committed to contributing to a collaborative work environment, • We have a high bar for excellence and sweat over the details, • Comprehensive and affordable medical, dental, and vision plans, • Flexible spending accounts for eligible medical purchases and commuter expenses, • 403(b) retirement plan; Zeta offers matching contributions toward your savings, • Monthly stipend for wellness and lifestyle expenses (gym memberships, salon appointments, concerts – it's up to you!), • 4 live therapy sessions per month through Talkspace and free Headspace subscription, • MacBook Air and specified monthly reimbursement for use of a mobile phone, • Fully stocked teacher workrooms with favorite snacks and Nespresso machine, • Zeta swag, team outings, and NYC's finest sweet treats, • Clear pathway to professional growth, • Consistent feedback and support from managers and teammates, • Community Circle practice to build and strengthen our sense of team

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at You'll Do We're seeking a talented and experienced Senior Engineer for Network Observability to join our Network Observability team. In this role, you will be a key player in designing, developing, and maintaining the monitoring, telemetry, and observability systems that keep CoreWeave's GPU cloud network operating reliably and at scale. You'll focus on building solutions that provide real-time insights into network performance, ensuring that issues are detected proactively and resolved quickly. Your mission? To empower CoreWeave's network with advanced observability: robust metrics, powerful analytics, and automated alerting—so well-tuned that any anomalies become clear before they ever impact our customers. • Develop, optimize, and maintain network observability platforms. Use your skills in Python and Golang to create and automate collectors, exporters, and dashboards that provide deep visibility into network health and performance., • Collaborate with Network Engineering and Platform teams to ingest and unify logs, metrics, and events from a variety of platforms (Arista EOS, NVIDIA Cumulus Linux, Nokia SR OS, SR Linux, etc.) into a single observability pipeline., • Design and implement scalable telemetry solutions using protocols like gNMI, SNMP, and streaming analytics. Ensure advanced alerting and anomaly detection with tools such as Prometheus, Grafana, and Alertmanager., • Work closely with network developers, site reliability engineers, and security teams to integrate observability solutions across the broader infrastructure. Participate in design discussions, RFCs, and architectural decisions., • Join a rotating on-call schedule to troubleshoot and resolve observability-related issues. Provide timely support to operations teams, quickly isolating and fixing problems when they arise., • Deep familiarity with Prometheus, Grafana, Alertmanager, gNMI, and SNMP. Experience writing or extending custom metric collectors/exporters is a plus., • Experience as a Network Engineer, SRE, Software Developer, or Systems Administrator in large-scale environments. A track record of building and operating robust telemetry and monitoring solutions is a plus., • Passion for automating tasks and processes. You find satisfaction in creating workflows that handle repetitive tasks and reduce human error to near zero., • Comfortable containerizing solutions in Kubernetes, designing, building, and deploying container-based workloads efficiently., • Proficient with Python, Go, and Bash, plus familiarity with configuration management and templating tools (e.g., Ansible, Jinja2). ., • Strong knowledge of Linux systems and IP networking concepts, with hands-on experience in routing, switching, and network troubleshooting., • Practical knowledge with a variety of platforms, including Arista EOS, NVIDIA Cumulus Linux, Nokia SR OS, and SR Linux., • College Education: Bachelor's degree in Computer Science or a related field., • Machine Learning for Anomaly Detection: Hands-on experience applying ML techniques or tools (e.g., TensorFlow, scikit-learn) to proactively detect performance or security anomalies in network traffic., • Network Certifications: Certifications like CCNA, CCNP, or similar., • Advanced Metrics & Analytics: Hands-on experience with data pipelines, event correlation, or anomaly detection in large-scale environments., • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences The base salary range for this role is $139,000 to $204,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Hi, 🚀 New Opportunity – Desktop Support Specialist🚀 We’re working with a leading global tech organization that is looking for an experienced Desktop Support Engineer to join their team in Midtown, Manhattan, NY. Job Title: Desktop Support Specialist Location : Midtown, Manhattan, NY Overview We are looking for a dedicated and proactive Desktop Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability. Key Responsibilities • Provide deskside and remote technical support for desktops, laptops, printers, and other peripherals., • Perform OS installations, upgrades, and troubleshooting for Windows and Mac environments., • Manage software deployments, patching, and updates using SCCM, Intune, or Ivanti., • Diagnose and resolve hardware, software, and network connectivity issues efficiently., • Support Active Directory, user account management, and access permissions., • Configure and maintain VPN, DHCP, DNS, and TCP/IP settings for seamless network operations., • Assist in system imaging, migration, and data backup/recovery., • Provide support for mobile devices and MDM platforms such as Microsoft Intune., • Collaborate with other IT teams to escalate and resolve advanced technical issues., • Maintain accurate records of incidents and resolutions using ServiceNow or other ITSM tools., • Desktop and Deskside Support, • Windows OS, macOS, and Microsoft Office Suite, • SCCM / Intune / Ivanti, • Active Directory, DHCP, DNS, and VPN, • Mobile Device Management (MDM), • ServiceNow / Help Desk Systems, • Troubleshooting and Root Cause Analysis, • Hardware and Peripheral Setup (Printers, Laptops, Desktops, Servers), • Backup and Data Recovery Solutions, • 2 years of experience in desktop or IT support roles., • Strong troubleshooting and communication skills., • Ability to work independently and manage multiple priorities in a fast-paced environment., • Relevant certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator, etc.) are a plus, • Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals., • Familiarity with ITSM ticketing systems and incident management processes., • Ability to conduct preventive maintenance and security checks., • Detail-oriented with strong documentation and reporting skills., • Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus. Why Apply? This is a fantastic chance to work on a high-profile project in Midtown, Manhattan, NY.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Description About Northside Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . About the Role We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. Key Responsibilities * Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues * Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11). * Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive. * Install, configure, and update desktop software, operating systems, and patches as needed. * Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center. * Maintain inventory of IT hardware and software assets. * Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning. * Escalate unresolved issues to appropriate technical teams and coordinate follow-ups. * Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps. * Support and troubleshoot mobile device access to corporate resources (iOS/Android). * Provide network troubleshooting for end-users (Wi-Fi connectivity, VPN access, printer configuration). Qualifications Required: * 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role. * Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting. * Proficient in supporting Office 365 suite applications and services. * Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus). * Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers). * Excellent problem-solving skills with a focus on root-cause analysis. * Strong verbal and written communication skills; ability to explain technical information to non-technical users. * Customer service mindset with an emphasis on patience, professionalism, and follow-through. * Preferred: * Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk). * Basic knowledge of ITIL processes. * Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager). * Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus. Education Associate or Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). COMPENSATION: $52,000 - $88,000

Job Description About the Role We’re looking for a technically skilled and motivated individual to join our team. Based out of our Greenvale, Long Island office, you’ll work on client implementations ranging from structured IT projects to helpdesk tickets, working at the Long Island offices and visiting sites across Nassau, Suffolk, and NYC. What You'll Do · Execute technical implementations, migrations, and upgrades for client environments · Complete scoped project tasks such as server deployments, firewall replacements, cloud migrations, and network upgrades · Participate in new technology rollouts and infrastructure changes · Support and implement technologies including: o Microsoft 365, Azure, Windows Server o Virtualization platforms (VMware, Hyper-V) o Network infrastructure (LAN/WAN, switches, firewalls, wireless systems) o SonicWall, Meraki, Unifi, Ruckus · Communicate progress, blockers, and changes clearly with internal stakeholders and client contacts · Document technical work and client environments using IT Glue · Use Halo PSA for task management and time entry · Use Ninja RMM for endpoint visibility and remote access · Perform onsite work as needed to complete implementation tasks · Be flexible with hours — some after-hours work may be required for cutovers or client scheduling You’re a Good Fit If You: · Enjoy solving problems and learning new technologies · Can work independently but thrive in a team environment · Communicate clearly with both technical teams and end users · Are detail-oriented and committed to documentation · Are flexible and dedicated — willing to work after hours when needed to get the job done Position Details · Job Type: Full-time · Pay Range: $75,000 – $85,000/year (based on experience and certifications) · Location: Based onsite in Greenvale, NY. Travel to client sites in Nassau, Suffolk, and NYC (~50%). · Schedule: 8-hour shifts, Monday to Friday, with occasional after-hours work as needed Job Type: Full-time Requirements Ideal Background · Strong foundational knowledge of Microsoft and networking technologies · Interest in long-term technical growth · Strong documentation and communication skills Certifications that help you stand out (but are not required): · Microsoft (AZ-104, AZ-800, MD-102, SC-300) · Cisco CCNA or equivalent · SonicWall SNSP or Fortinet NSE 5 · VMware VCP · Google Workspace Administrator Benefits • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Parental leave, • Professional development assistance, • Referral program, • Vision insurance

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Yonkers, NY (Manhattan, NY area) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Yonkers, NY

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJand they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Roseland, NJ

Job Description Fluent, Inc. (NASDAQ: FLNT) is a global data-driven performance marketing company and trusted growth partner for leading brands. Experts in creating value for consumers, Fluent leverages its consumer database, digital media portfolio, and, proprietary data science and technology to deliver outcome-based solutions for marketers. Founded in 2010, the company is headquartered in New York City. We are seeking a skilled IT Specialist to join our growing team and support the technology that drives our business forward. This role is ideal for a proactive problem-solver who thrives in a dynamic environment and is passionate about delivering reliable, secure IT solutions. What You'll Do: • Provide on-site and remote technical support for Fluent employees, with primary coverage for the New York office and remote users as needed., • Deliver a high level of customer service, acting as a trusted IT partner by communicating clearly, setting expectations, and following issues through to resolution., • Support and troubleshoot macOS, Windows OS, iOS, Android, and associated hardware, including laptops, desktops, mobile devices, peripherals, and conferencing equipment., • Administer and support endpoint management tools for provisioning, configuration, patching, security enforcement, and lifecycle management of devices., • Serve as a primary administrator and escalation point for Okta (IAM), including:, • User provisioning and deprovisioning, • Group and role-based access management, • MFA support and troubleshooting, • Application integrations and SSO support, • Own and execute employee onboarding and offboarding processes, ensuring timely device setup, access provisioning, documentation, and secure access removal., • Create, maintain, and improve IT documentation, including SOPs, onboarding guides, knowledge base articles, and internal support processes., • Actively identify recurring issues, process gaps, or inefficiencies and proactively propose and implement improvements to IT operations and user experience., • Collaborate with the broader IT team on projects related to system upgrades, security initiatives, office technology improvements, and operational scalability., • Support office technology needs, including AV systems, meeting room setups, printers, and network connectivity (Wi-Fi, VPN, basic network troubleshooting)., • Ensure compliance with company security policies and best practices related to endpoint security, access control, and data protection., • Assist with vendor coordination, asset inventory management, and hardware/software procurement as required., • 3+ years of experience in an IT Support, Desktop Support, or IT Service role, preferably in a fast-paced corporate or tech-enabled environment., • Strong hands-on experience supporting both macOS and Windows environments at an enterprise level, as well as iOS and Android., • Demonstrated experience administering and supporting Okta (IAM), including user lifecycle management, MFA, and SSO integrations., • Proven ability to deliver exceptional customer service, with a user-first mindset and strong interpersonal communication skills., • Experience with Workspace ONE and other endpoint management tools (e.g., Jamf, Intune, Kandji, or similar) and device lifecycle management., • Solid troubleshooting skills across hardware, operating systems, SaaS applications, and identity/access issues., • Experience supporting employee onboarding and offboarding workflows with attention to detail and security best practices., • Ability to work independently, prioritize tasks effectively, and take initiative without constant supervision., • Strong written communication skills, with experience creating clear and usable technical documentation., • Experience supporting hybrid or distributed workforces., • Familiarity with additional IAM or security tools beyond Okta., • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN concepts)., • Experience supporting SaaS-heavy environments (Google Workspace, Microsoft 365, Slack, Zoom, etc.)., • Prior experience contributing to IT process improvement or operational projects. Fluent, Inc. (NASDAQ: FLNT) is a commerce media solutions provider connecting top-tier brands with highly engaged consumers. Leveraging diverse ad inventory, robust first-party data, and proprietary machine learning, Fluent unlocks additional revenue streams for partners and empowers advertisers to acquire their most valuable customers at scale. Founded in 2010, Fluent uses its deep expertise in performance marketing to drive monetization and increase engagement at key touchpoints across the customer journey. For more insights visit: Benefits At Fluent, we like what we do, and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! In addition, we offer a fully stocked kitchen, catered lunch, and our office manager keeps the calendar stocked with activity filled events. When we’re not eating, working out, or planning parties, Fluent folks can be found participating in networking events, and bonding across teams during quarterly outings to baseball games, fancy dinners, and a variety of activities. And we have all the practical benefits, too… • Competitive compensation, • Ample career and professional growth opportunities, • New Headquarters with an open floor plan to drive collaboration, • Health, dental, and vision insurance, • Pre-tax savings plans and transit/parking programs, • 401K with competitive employer match, • Volunteer and philanthropic activities throughout the year, • Educational and social events Candidates may be at risk of targeting by malicious actors seeking personal information. Fluent recruiters will only reach out via LinkedIn or email with an @fluentco.com domain. Any outreach by Fluent via other sources (e.g. text, other domains etc) should be ignored. Fluent participates in the E-Verify Program. As a participating employer, Fluent, LLC will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Fluent, LLC follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC). The OSC enforces the anti-discrimination provision (§ 274B) of the Immigration and Nationality Act (INA), 8 U.S.C. § 1324b.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement, • Training & development Responsibilities: • Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians., • Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures., • System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards., • Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations., • Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery., • Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date., • Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality., • Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities., • Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.Knowledge, Skills, & Qualifications:, • Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus., • Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS)., • Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar., • RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk., • Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization., • Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion., • Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service., • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Yonkers, NY (Manhattan, NY area) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plusIdeal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionCompany Description We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description Tier 2 Field Technician (New York City | Hybrid Field + Remote) Full-Time | MSP Environment We’re looking for a confident, customer-friendly Tier 2 Field Technician to support our clients throughout NYC. This role blends remote work with frequent onsite visits, and is perfect for someone who enjoys variety, problem-solving, and being the “face” of the company at client locations. If you're looking to grow your skills, build deeper technical experience, and eventually move into higher-level engineering roles, you’ll feel right at home here. What You’ll Do * Provide Tier 2 support across multiple client environments—both remotely and onsite. * Work from home on remote tickets, while spending 3–4 days per week onsite handling escalations, hands-on troubleshooting, and client requests. * Support desktops, laptops, mobile devices, network hardware, servers, and cloud services. * Troubleshoot issues involving Microsoft 365, Windows OS, macOS, Azure AD/Entra ID, printers, connectivity, and business applications. * Deploy and support firewalls, switches, access points, and other network components. * Assist with small-to-medium projects such as workstation rollouts, network upgrades, migrations, and hardware refreshes. * Maintain accurate documentation in RMM/PSA tools and communicate clearly with both clients and internal teams. * Build strong relationships through professionalism, reliability, and excellent communication. What You Bring * MSP experience is required—you’re comfortable with multi-client environments and shifting priorities. * Solid Tier 2 troubleshooting experience across Windows, macOS, Microsoft 365, networking basics (DNS, DHCP, VLANs), and common business software. * Comfort supporting field hardware—workstations, WiFi, printers, cabling basics, routers, and switches. * Ability to solve problems independently and escalate appropriately when needed. * Strong communication skills and a client-first, service-oriented mindset. * Ability to navigate NYC for onsite visits (subway/walking is perfectly fine). * A desire to learn, grow, and take on more responsibility over time. Growth & Advancement Opportunities We invest heavily in professional development, and this role is designed to be a launching pad. As you grow your technical depth and take on more responsibility, you’ll have opportunities to advance into: * Senior Support Engineer * Project Engineer / Implementation Specialist * Systems Administrator * Systems Engineer * Cloud Engineer (M365/Azure) * Network Engineer We want you to move forward, not stay stuck in tickets forever. Why You’ll Love This Role * A healthy balance of remote work and onsite client interaction. * A supportive MSP team that values collaboration and continuous learning. * Exposure to a wide variety of environments, keeping every day interesting. * Clear pathways to advance into higher-level engineering and system administration roles. If you love helping people, enjoy being hands-on in the field, and want a career path that grows with you, we’d love to talk. Qualifications MSP Experience necessary. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Company Overview: Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org. PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 100 organizations offering various programs – such as food, housing, employment, health insurance, and sexual health services – across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity. To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings. New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in various regions across the state. Public Health Solutions (PHS) and our WYNYC network were awarded the role of regional SCN for Brooklyn, Manhattan, and Queens. This is a grant-funded position ending March 31, 2027. Program Description: Public Health Solutions seeks a Systems Support Technician to support the day-to-day upkeep of computer systems and infrastructure. He or she will be responsible for a proportionate share along with their peers of an Ethernet Wide Area Network with more than 500 nodes in 19 locations consisting of more than networked PCs, laptops, printers, 15 servers organized into one Microsoft Active Directory domain and hosted in Azure and locally, and 50 network devices including Cisco switches and routers. Additionally, PHS relies heavily on the Office 365 Suite of online tools, to support remote work for all staff. Position Summary: We are seeking an experienced System Support Technician for the following. • Function as principal contact for all end user support., • Support day to day administrative operations such as account management, application monitoring, and staff scheduling needed to maintain systems., • Perform routine computer maintenance, run regular network backups, and assure reliable and secure systems daily., • Support end-users by identifying problems with computers, printers, other hardware, and software and troubleshooting the same., • Respond promptly and clear any tickets submitted in our ticketing system and keep the ticketing information up to date., • Work closely with Management to assure seamless communication between computers and network-based systems and peripherals., • Support remote work for most PHS staff and manage VPN connectivity issues., • Perform other duties as assigned. Qualifications and Experience: • MCP or other industry certification preferred., • Minimum of 3 years’ experience supporting computers and servers in a networked environment., • Salary: $70,000 - $70,000. Desired Skills: • In depth knowledge of the Windows environment., • Extensive experience with Office 365, Azure, and Intune as a user and administrator., • Experience with Zoom VoIP Phone and conferencing a plus., • Capacity for critical thinking in order to organize, prioritize and follow through with assignments as well as test & evaluate solutions., • Familiarity with telephone systems, handheld devices, printer and scanner hardware helpful., • Some travel within five boroughs., • Good communication and interpersonal skills. Benefits: • Hybrid Work Schedule., • Generous Paid Time Off and Holidays., • An attractive and comprehensive benefits package including Medical, Dental and Vision., • Flexible Spending Accounts and Commuter Benefits., • Company Paid Life Insurance and Disability Coverage., • 403(b) + employer matching and discretionary company contributions., • College Savings Plan., • Ongoing trainings and continuous opportunities for professional growth and development. At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities. We look forward to learning more about you! PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans. Monday-Friday 9:00am-5:00pm 35 Hours per week

Job Description ABOUT NORTHSIDE CENTER Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . ABOUT THE ROLE We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. PRINCIPLE DUTIES AND RESPONSIBILITIES • Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues, • Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11)., • Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive., • Install, configure, and update desktop software, operating systems, and patches as needed., • Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center., • Maintain inventory of IT hardware and software assets., • Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning., • Escalate unresolved issues to appropriate technical teams and coordinate follow-ups., • Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps., • Support and troubleshoot mobile device access to corporate resources (iOS/Android)., • 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role., • Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting., • Proficient in supporting Office 365 suite applications and services., • Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus)., • Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers)., • Excellent problem-solving skills with a focus on root-cause analysis., • Strong verbal and written communication skills; ability to explain technical information to non-technical users., • Customer service mindset with an emphasis on patience, professionalism, and follow-through., • Preferred:, • Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk)., • Basic knowledge of ITIL processes., • Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager)., • Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus.

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