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Job DescriptionCompany Description Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses. Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: . Job Description What You Will Do * Serve as the primary point of contact for a portfolio of Acumatica customers, ensuring their success and satisfaction throughout the customer lifecycle. * Drive adoption of Acumatica solutions, helping customers achieve their business goals and maximize ROI. * Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and proactive account management. * Conduct regular business reviews (QBRs/ABRs) to assess progress, identify opportunities, and align strategic objectives. * Own and manage customer escalations, coordinating across departments to ensure timely and effective resolution. * Provide guidance on product features, policies, and licensing questions. * Act as a trusted advisor, sharing best practices and insights to help customers optimize their use of Acumatica. * Contribute to Customer Success best practices and continuously improve processes to enhance customer experience. Qualifications Requirements * 5+ years of SaaS or ERP experience, preferably in Customer Success, Account Management, Implementation, or Support roles. * Located in the USA. * Excellent oral and written communication skills with a frictionless, professional style. * Ability to work efficiently and effectively in a remote/distributed environment. * Strong listening and problem-solving skills; able to build consensus and de-escalate tense situations. * Experience managing high-stakes accounts, subscription renewals, churn/contraction mitigation, and expansion. * Passion for driving customer satisfaction and making sound business decisions. * Quick learner who enjoys mastering new software, processes, and policies—and sharing that knowledge. * Resourceful, self-directed, detail-oriented, and highly organized. * Comfortable interacting with C-Level executives at mid-market and enterprise companies. * Ability to prioritize effectively and manage diverse workloads in a dynamic, fast-paced environment. * Team player committed to contributing to the overall success of the team. Additional Information Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. For this role, the salary range is $100,000-120,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements. At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: What's the opportunity? As a member of the Adoption organization, the Product Specialist will have the primary responsibility of analyzing business requirements and translating them to Zenoti product features for adoption by existing customers. You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application. You will ensure that customers are trained on our platform effectively and help them achieve their business goals with increased adoption of our solutions. If you love to work collaboratively with the internal teams and our customers to help them succeed in their business, we would love to hear from you. Requirements What will I be doing? • Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution., • Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue., • Independently handle customer adoption procedures while delivering excellent customer service., • Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations., • Drive proofs of concept and pilots for high-priority and complex customers., • Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction., • Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning., • Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products., • 10 years of experience in Implementation and support of Enterprise SaaS products., • Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions., • Strong business consulting experience or equivalent in an external customer facing role., • Proven fast learner of enterprise applications, experience in implementing cloud solutions., • Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions., • Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding., • Strong verbal and written communication skills, especially in the areas of requirements and solution documentation., • Ability to manage and work across multiple projects. Experience working with remote teams across different time zones, • Strong ability to demo/train and deliver excellent customer presentations., • Strong logical, analytical and problem-solving skills, • Ability to learn new skills and operate in a fast-paced and changing environment., • Good to have knowledge of accounting principles, inventory management, and business processes optimization., • Experience in the wellness/spa industry is a plus., • Attractive compensation & benefits, • Comprehensive medical coverage for yourself and your immediate family, • An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions, • Unlimited vacation, • Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives" Zenoti Pay Range$100,000—$120,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. Overview With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for Inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward. This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users. We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. Our interview process involves several technical interviews and we aim to complete them within 1 week. What You'll Do • Opportunity to lead key engineering and product decisions, • Actively shipping production code for the Speechify iOS app, • Work within a dedicated product team, • Participate in product discussions to shape the product roadmap, • Experience. You've worked on products that scaled to a large user base, • Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product, • Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience, • Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction, • Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Swift Programming Language, • SwiftUI experience, • Experience in Multithreading Programming, • Working with CI/CD infrastructure, • Experience with Fastlane, • SOLID principles, the ability to write every single class according to SOLID, • A fast-growing environment where you can help shape the company and product, • An entrepreneurial crew that supports risk, intuition, and hustle, • The opportunity to make a big impact in a transformative industry, • A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture, • Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives, • Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description Immigration / Work Authorization Notice: At this time, iSpot does not provide visa sponsorship or immigration support for this role. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. iSpot competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle's hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great. What You'll Be Part Of: iSpot is changing how brands, agencies and publishers measure and assess the impact of TV and video advertising. iSpot connects video ads to actual business outcomes, empowering hundreds of the world's top brands to plan, measure and optimize their investments and understand the influence they have on driving business growth. Backed by leading VCs, iSpot is growing fast and seeking top talent to fuel our growth. We're looking for a Sr. Product Marketing Manager to help drive new business growth and promote adoption of new features and products by existing customers. You'll be responsible for developing and executing impactful marketing content that supports our product GTM strategies, and will partner with product and sales leadership to ensure products meet demand gen goals and have compelling value propositions. The ideal candidate thrives on quickly shifting from speaking with internal stakeholders and customers to crafting persuasive materials to analyzing data and reporting on product metrics. If you're a driven quick-learning tech marketer who is energized by new opportunities and has a passion for product and content marketing, this is the role for you. Responsibilities: • Develop and refine product positioning, messaging, and content that drive go-to-market success., • Lead and support product launches, ensuring clear KPIs, measurement, and optimization for impact., • Create compelling, visually engaging content that connects product value to business outcomes., • Partner with sales to develop materials that accelerate pipeline growth and improve win rates., • Monitor industry trends and the competitive landscape to inform differentiated sales and marketing strategies., • Collaborate with corporate marketing and demand generation to weave product value propositions into broader brand and campaign narratives., • Work closely with customer-facing teams to capture the voice of the customer and maintain accurate personas and messaging frameworks.Qualifications and Education Requirements:, • 7+ years of experience in product marketing or related disciplines (e.g., product management, content marketing, or sales/solutions engineering)., • Proven expertise in developing product positioning, messaging, and go-to-market strategies that drive measurable business results., • Experience in the Media, Martech, or Adtech industries strongly preferred., • Exceptional cross-functional collaborator with the ability to influence stakeholders at all levels., • Strategic thinker with a bias for action and adaptability in a fast-moving environment., • Outstanding written and verbal communicator, skilled at simplifying complex ideas., • Fast learner with the ability to quickly grasp new industries, technologies, and customer dynamics. We are committed to providing competitive, market-informed compensation. The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot's equity plan to receive stock options. Non-exempt roles will also be eligible for (pre-approved) overtime pay. Individual compensation packages are influenced by different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. For more information on total rewards package, go HERE Hybrid & Flexible Workplace Policy iSpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. A hybrid work schedule indicates that you work in the office some days and work from home other days. The best hybrid workplaces allow for flexibility while also encouraging consistency. Those local or living in surrounding areas to one of our offices (Bellevue, WA; El Segundo, CA; New York, NY) will work a hybrid schedule, coming into their local office 1-3 days a week. While those in a role, not office-based and located further away from our offices, will work a fully remote schedule. If you have questions regarding exact details of our hybrid & flexible workplace policy, please let your recruiter know and they will discuss with you further. #LI-Remote If you don't feel you met every single requirement for the role, don't rule yourself out. Please apply anyway! iSpot is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team. California Residents applying for positions at iSpot can access our California Consumer Privacy Act here.

Job Description The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. Overview With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward. This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users. We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. Our interview process involves several technical interviews and we aim to complete them within 1 week. What You'll Do • Opportunity to lead key engineering and product decisions, • Actively shipping production code for the Speechify iOS app, • Work within a dedicated product team, • Participate in product discussions to shape the product roadmap, • Experience. You've worked on products that scaled to a large user base, • Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product, • Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience, • Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction, • Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Swift Programming Language, • SwiftUI experience, • Experience in Multithreading Programming, • Working with CI/CD infrastructure, • Experience with Fastlane, • SOLID principles, the ability to write every single class according to SOLID, • A fast-growing environment where you can help shape the company and product, • An entrepreneurial crew that supports risk, intuition, and hustle, • The opportunity to make a big impact in a transformative industry, • A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture, • Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives, • Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. Overview With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward. This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users. We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. Our interview process involves several technical interviews and we aim to complete them within 1 week. What You'll Do • Opportunity to lead key engineering and product decisions, • Actively shipping production code for the Speechify iOS app, • Work within a dedicated product team, • Participate in product discussions to shape the product roadmap, • Experience. You've worked on products that scaled to a large user base, • Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product, • Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience, • Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction, • Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Swift Programming Language, • SwiftUI experience, • Experience in Multithreading Programming, • Working with CI/CD infrastructure, • Experience with Fastlane, • SOLID principles, the ability to write every single class according to SOLID, • A fast-growing environment where you can help shape the company and product, • An entrepreneurial crew that supports risk, intuition, and hustle, • The opportunity to make a big impact in a transformative industry, • A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture, • Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives, • Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job DescriptionSales Representative and Trainer At Devine Business Group, we are dedicated to providing top-tier supplemental insurance products that help businesses protect their most valuable assettheir employees. We are seeking a passionate and driven individual to join our team as a Sales Representative and Trainer. This is an independent contractor role where you'll play a key part in attracting new business clients and mentoring our growing sales team. About the Role This is an in-the-field, business-to-business sales position. You'll work directly with business decision-makers to develop customized supplemental insurance solutions that meet their unique needs. The ideal candidate is a self-reliant, goal-oriented professional who thrives in a fast-paced environment and enjoys helping others succeed. As a Sales Representative and Trainer, you'll balance achieving personal sales goals with coaching and developing others to reach their full potential. Key Responsibilities Sales and Business Development * Drive new business growth by promoting supplemental insurance solutions directly in the field, going business to business. * Build and maintain strong relationships with decision-makers to ensure client satisfaction and retention. * Consistently meet sales goals by identifying opportunities, addressing client needs, and maintaining ethical sales practices. Training and Mentorship * Provide hands-on training and coaching to new sales representatives to help them succeed. * Lead by example to inspire, motivate, and cultivate a high-performance culture. * Conduct workshops and individual training sessions to foster professional growth and team success. Desired Qualifications You're goal-driven, competitive, and people-oriented, with a passion for building meaningful relationships and helping others succeed. Organized, empathetic, and results-focused, you thrive in environments where your positive attitude can inspire others. Experience: * Proven success in B2B sales, ideally with experience mentoring or training others. * Strong communication and relationship-building skills. * Tech-savvy, adaptable, and comfortable using CRM systems and Mac products. Why Join Us * Earning Potential: We offer a beginning base draw and uncapped commission with bonus opportunities, allowing you to control your income and be rewarded for your success. * Licensing Support: We provide state insurance licensing assistance and reimbursement to help you get started and advance your career. * Professional Growth: Access ongoing training, mentorship, and leadership opportunities. Impact: Make a difference by helping business owners and employees access valuable supplemental insurance coverage. * Supportive Team: Be part of a collaborative environment that celebrates success and values your contribution. Additional Details * Role Type: Full Time Independent Contractor * Work Location: Remote, with business-to-business field meetings in your community * Schedule: MondayFriday, with occasional weekends as needed * Compensation: $75,000 $95,000 per year (base draw, commissions, and bonuses) Ready to Make an Impact? If you're a self-starter who loves setting ambitious goals, helping others grow, and making a real difference, we'd love to hear from you. Apply today and take the next step in your career with Devine Business Group. Learn more at:

Job Description Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements. Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners. Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission. Summary: Summary: Reporting to the VP of Engineering for Gate and Door, the Gate Operator Tech Support Specialist will provide post-sales support to the customers via phone or email interactions. This is a customer facing position and requires excellent verbal communication skills. A positive and optimistic approach to helping our customers solve problems is essential to providing a good customer experience. Working closely with the rest of the Technical Support team, the Engineering and Quality groups this position provides valuable information on customer product usage for continuous improvement activities. This opening is in support of our new and existing products and their capability to network with our customers’ systems. Specifically, the HySecurity Commercial, Industrial and Crash gate product lines. Hourly range is $25.00-$35.00 depending on fit for this position, skills and experience. Location: Kent, WA (fully onsite) Primary Responsibilities: • Provides advanced technical support and assistance to customers via email, phone, and/or other remote methods., • Addresses and response to customer inquiries on HySecurity products and services, including installation, operations functions, troubleshooting and maintenance., • Provides customers with preventive maintenance and configuration recommendations to improve product usability and performance., • Documents customer interactions, including details of inquiries, complaints, comments and actions taken in CRM., • Review and provide feedback to the technical writing staff for new product documentation., • Note customer issues with the potential for product or process improvements and providing that information to the Engineering team and Quality teams., • Provide input to the RMA team on returns when special testing is required., • Experience with installation, support, and/or sales of commercial gate operators., • Relevant 2-year degree preferred, experience or other technical certifications will be considered., • 3 or more years’ experience in technical support or other customer facing role., • Knowledge of and ability to troubleshoot Gate Operators and accessories., • Experience with Commercial gate operators and/or hydraulics a plus., • High customer service orientation., • Demonstrate effective telephone communication skills., • Well-developed troubleshooting and analytical skills., • Self-directed with the ability to prioritize workload. Excellent organizational skills., • Ability to quickly learn the various products, their faults and corrections., • Possess the ability to read and interpret blueprints and technical specifications., • Electrical circuit (Low and High voltage) understanding., • Ability to use and instruct on the use of in field electrical diagnostic tools. (multi-meter), • Possess an aptitude for technical concepts and the ability to read and interpret specification sheets., • Skilled in communicating field problems to engineers and quality staff for continuous product improvement., • Demonstrate attention to detail., • Proficiency with Microsoft Office tools. Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions. • Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl., • Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard., • Manual dexterity suitable for use of utilizing a computer., • Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting., • Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation., • Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation., • Must be comfortable working in an office environment to include moderate noise levels., • The working area is primarily in an open office setting with reasonable lighting and controlled temperatures. As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way. Disclaimer: The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.

Job Description • Do you enjoy solving complex and varied IT problems?, • Are you a fast thinker who easily adjusts to different situations?, • Are you obsessed with the latest technologies -- built a Hyper-V server at home or taught yourself PowerShell?, • Are you an optimistic team player who can also take charge as necessary?, • Do you welcome regular changes-of-scenery? As an established IT Service Provider / Managed Service Provider, we specialize in providing top-notch network and computer support and IT consulting services to small and mid-size organizations. We are searching for awesome team players who are looking to start their careers in the IT industry. If you're looking for a great way to enter this industry, a career with unlimited potential, and want to work for an outstanding integrity-based company, then we are the company for you! Who are we looking for? • We’re seeking energetic, flexible, and driven individuals with a thirst for knowledge and a passion for new technologies., • Our ideal teammate is a results-oriented rock star, who’s enthusiastic, hardworking, and committed to personal and professional development., • You’ll need to have excellent customer service and communication skills, and the ability to talk tech (and ensure they understand what you’re saying!)., • The primary focus of this position will be to learn and provide support for desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties., • You’ll record, track, and escalate cases through our established tracking system as well as help maintain our documentation up to date., • You’ll be part of our team of friendly and knowledgeable people working directly with our clients, both remotely and onsite. Requirements • Basic knowledge of computer systems on Windows or Mac platforms., • Planned career in the IT services industry., • Excellent time management skills., • Impressive verbal, written, and communication skills., • Ability to lift and carry computer components up to 50 pounds., • Familiarity with a ticketing system is preferred, but not required., • A paid opportunity to enter the IT services industry with potential for bonus payments, • Compensation is $17.25 per hour., • Continuing education and certification assistance, • An excellent entry level technical position with a growing IT company with tons of potential for advancement!, • A fun and energetic company culture All offers are conditional on the successful completion of a background check. We value a diverse team!