Austin
ABOUT THE ROLE: The ITaaS Director directly oversees the Technology helpdesk technicians system administrators and engineering consulting teams that serve our diverse client base. A combination of manager account supervisor business driver cheerleader and customer service expert this part-time onsite role requires a broad collection of skills as well as specific industry expertise. RESPONSIBILITIES: In this role youll get to... • Take complete ownership of the technology team and partner with the account managers to provide excellent client services., • Play an active role in proactive and reactive client management and issue resolution., • Work closely with the executive team to ensure all engineers are operating at optimal capacity and adequately servicing the entire client base., • Oversight of service delivery projects including equipment deployment software releases email migrations etc., • Develop maintain support and optimize key functional areas to remove barriers hindering the teams overall performance., • Ensure the oversight organization and motivation of all members of the Technical Operations team., • Lead by example challenge functional status quo manage and develop processes to document client issues leverage trends and impact analyses in the overall service enhancement., • Manage all aspects for the tier 1 and tier 2 organizational response of the Technical Operation Centers., • Build develop and lead remote and onsite team of technical Operations resources., • Investigate methods and procedures to better monitor our network and respond to issues., • Provide executive-level reporting to inform decision making., • Be the bridge between MSP partners for tier 1 and 2 support and our clients. Serving as the outsourced IT manager to help with escalations and troubleshooting., • Escalation point to carrier and cloud partners we help implement and support for clients., • Identifies staffing needs and works with the recruitment team to pursue targets., • Maintains familiarity with current and upcoming IT equipment services and other developments., • Perform root cause analysis of infrastructure problems and develop resolution and prevention plans., • Have expert knowledge of IT best practices policies and regulations, • Have a clear understanding of client/server technology and network architecture, • Have an understanding of a wide range of technologies covering Microsoft platforms cloud email management virtualization shared storage disaster recovery remote access and more, • Have a solid understanding of cloud deployment and operations, • Have knowledge and significant experience with designing and implementing metrics and measurements, • Have 8 years of IT service experience, • Have 5 years of IT supervisory experience, • Have strong analytical skills proven functional and technical analysis skills and professional client interaction, • Have service awareness of all organization key IT services for which support is being provided, • Have strong teamwork customer service and interpersonal skills, • Have good communication including writing speaking and active listening, • Have the ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment, • Have strong problem solving and critical thinking skills, • Have the ability to make sound decisions and solve complex business and technical issues, • Have advanced leadership and conflict management skills, • Have skill in strategic planning with an ability to think ahead, • Have skill in leading people and getting results with a strong client orientation, • Have excellent attention to detail, • Have proven success in leading a team and developing staff, • Have great project management skills including organization planning time management and prioritization, • Have a fully functional and up-to-date computer with which to perform duties, • Be willing to install next generation end point protection on the computer, • Authorized to work in the US for any employer, • Be open to a part-time contract opportunity NOTE: • This is a remote (work from home) opportunity. Required Experience: Director Key Skills Fundraising,Management Experience,Coaching,Analysis Skills,Strategic Planning,Team Management,Budgeting,Leadership Experience,Mentoring,Public Speaking,negotiation,Supervising Experience Employment Type : Part-Time Experience: years Vacancy: 1 Hourly Salary Salary: 130 - 175