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CAIPA MSO LLC
Contact Center Agent (Chinese Speaking)
1 month ago
$16.5–$18 hourly
Full-time
Manhattan, New York
Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Requirements Candidate must be flexible with the shift due to operational needs Must speak Chinese, both Mandarin and Cantonese preferred Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High School degree Benefits Competitive Health Benefits including Medical, Vision, Dental and Life Insurance 401k retirement plan with a 6% corporate match Paid Time Off Paid Holidays Salary: $16.5 - $18/hour
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