Community Market Coordinator
5 days ago
Austin
Job Description Community Market Coordinator About Mobile Loaves & Fishes Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years. About the Role The Mobile Loaves & Fishes Community Market program exists at Community First! Village to be a hub where everyone – neighbors, volunteers, staff and guests – has a reason to visit, shop, linger and connect to community. The Market Coordinator is responsible for coordinating efforts to maintain a welcoming and engaging retail environment, empower volunteers and neighbors, and meet the needs of a diverse customer base. The right candidate is a hospitable, adaptable, and energetic individual who is passionate about creating an incredible experience for our customers and volunteers. This is a full-time, non-exempt position reporting to the Sr. Programs Manager. Due to the nature and requirements of the Market, the schedule for this position is 8am-4pm Tuesday-Saturday. Some nights and weekends may be required. The Community Market Coordinator will office at Community First! Village located at 9116 Hog Eye Road, Austin, TX 78724. Duties & Responsibilities • Coordinate daily Market operations., • Staff the Market on Saturdays, facilitating a weekend service opportunity for volunteers and shopping opportunity for customers., • Design and implement new merchandising displays seasonally that refresh the Market space while maintaining its consistent aesthetic., • Manage all Market inventory. This includes, but is not limited to: placing orders, receiving orders, updating inventory levels, changing prices, and stocking shelves., • Receive new art products from the Art House program and enter them into our inventory system on a consistent basis., • Manage point of sale (POS) technology and ensure all equipment is up-to-date and working., • Keep the Market stocked with all basic supply needs, including but not limited to office supplies, paper goods, packaging supplies, cleaning supplies, etc., • Manage the weekly accounting duties relating to petty cash and weekly deposits., • Steward the volunteers who work in the Market each day. This includes but is not limited to: communicating with volunteers before and after their shift; training volunteers in both daily Market tasks and special projects; educating volunteers on the vision, purpose and culture of MLF; supporting volunteers when problems arise., • Support the Market team for volunteer appreciation events, including helping with prep, setup, staffing, teardown, and cleanup., • Support the Market team for pop-ups and special events, including helping with prep, setup, staffing, teardown, and cleanup., • Submit invoices, contracts, credit card receipts, check requests and reimbursement requests in a timely manner and in accordance with accounting policies and procedures., • Build consistent, encouraging relationships with neighbors, offering relational support, celebrating milestones, resolving conflicts with empathy, and reinforcing a culture of dignity and accountability., • Coordinate communication and scheduling using Rallyhood, email, Canva, signage, and verbal outreach to keep neighbors and volunteers informed and engaged., • Represent the Market to visiting groups and tours by communicating the program's purpose in a compelling, audience-appropriate manner., • Promote a culture of high performance, goal achievement and a commitment to quality by implementing and leading a continuous improvement process within the Community Market., • Attend mandatory team meetings, staff meetings, and other meetings deemed necessary., • Ensure that all program activities operate consistently and ethically with MLF's mission and values and in accordance with MLF policies and procedures., • MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally., • Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals., • 2+ years of professional experience required. Retail, Hospitality, Nonprofits, Education, Church Ministry, or related experience preferred., • Prior experience in non-profits serving the homeless preferred - volunteer experience sufficient., • Experience with and training in de-escalation practices is preferred., • Skilled in customer service and hospitality practices., • Skilled and experienced in teaching others, giving guidance, and training on SOPs., • Ability to remain poised under pressure., • Strong organizational skills; detail-oriented., • Ability to work collaboratively on a team while remaining self-motivated and dependable., • Ability to manage multiple priorities simultaneously in a fast-paced environment., • Willingness to take ownership of responsibilities and identify creative solutions, even when limited information and resources are available., • Excellent written and verbal communication skills., • Demonstrates integrity, strives for excellence in their work, and has experience leading others to new levels of effectiveness and programmatic impact., • Comfortable navigating conflict., • Must be comfortable learning new technology, including the Microsoft Office Suite (Word, Excel, Outlook, Teams), Square point of sale system, and Thrive inventory management system., • Ability to thrive working within a clearly defined schedule and predictable rhythms., • Ability to maintain safety standards and enforce policies with consistency and professionalism., • Neat, clean, and professional appearance., • Ability to move about all phases of Community First! Villages properties, • Able to stand for long periods of time, • Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance, • Generous Paid Time Off & Holiday Pay, • Matching 401(k) Retirement Plan, • Corporate Discount Program, • Professional Development Opportunities, • Employee Assistance Program, • Paid Parental Leave We empower communities into a lifestyle of service with the homeless. MLF MISSION We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need. GOALS • Transform the way people view the stereotype of those who find themselves homeless, • Reconnect the homeless to self, family and community, • Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work, • Connect human to human, heart to heart through the fellowship of food and hospitality The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family: • God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life, • By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other, • The family is the original cell of social life, • You shall love your neighbor as yourself, • All members of the human family are equal in dignity MLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around. This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart. Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values: • Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control., • Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low., • Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do. MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.