Apparel & Licensing - Retail Operations Manager
15 days ago
Phoenix
Job Description Position Data Job Title...................... Apparel & Licensing – Retail Operations Manager Department............... Apparel & Licensing Supervisor.................. Dealer Principle Summary Description Responsible for developing Apparel & Licensing (A&L) retail operational processes across all locations. Manages product assortments at all dealership locations using market trend analysis information, sales history, merchandising, and the dealership operating philosophy. Develops Team Lead positions at all locations to ensure a strong succession plan for the department. Oversees inventory management, sales planning, forecasting in close coordination with the A&L Sales Managers, marketing and operations teams. Will identify growth opportunities and risks in assortment to develop sell through plans including but not limited to creating marketing campaigns, promotional strategies, and product presentation direction and tools. Requires strong interpersonal communication and persuasion skills to work with individual locations to implement best practices to achieve goals and objectives. Key Result Areas • Inventory Management, • Team Development • Retail Operations, • Sales & Customer Service Management Major Duties and Responsibilities Inventory Management Implement sound retail principles to manage the lifecycle of product, ensure maximum profitability and ongoing growth of all product categories. • Employ sound management practices to ensure A&L department contributes acceptable levels of gross & net profit, • Grow the volume of A&L sales through strategic product assortments Assortment Planning • Maintain sufficient breadth and depth of stock to support demand and improve inventory KPI’s specific to each dealership location, • Regularly review Key Inventory performance indicators to understand which product categories are driving business and review inventory levels to ensure appropriate product assortment in stores, • Implement a ‘Good, Better, Best’ strategy through product categories, • Evaluate pricing strategy across assortment to ensure maximum profit based on customer demand, • Analyze and prepare inventory reports, • Develop department and style level pricing strategies that align with department financial plans and operating strategies, • Analyze consumer buying patterns and predict future trends, • Forecast in-season sales and inventory levels, • Communicate with A&L Sales Managers and frontline associates about customer demands and missed sales opportunities, • Actively pursue customer feedback regarding product assortment Buying Process • Establish procedures for ordering, assigning part numbers, replenishing, pricing, and moving product between locations, • Manage positive and productive relationships with HDMC and licensed vendors, including negotiating terms and pricing, • Review all stock orders to ensure a fast-moving balanced inventory of A&L product, • Leverage Harley-Davidson Motor Company programs and tools to effectively purchase and manage buying process, • Provide reports to Director of A&L, Vice President, General Manager, or Dealer Principal, as requested, • Attend H-D buying events to purchase inventory based on customer demand Product Sell-Through Strategies • Monitor slow moving product to determine at risk product/categories, • Assist dealership A&L Managers with strategies to move product between locations when needed to improve sell-through opportunities and mitigate risk, • Develop marketing programs and promotional activities to improve product sell-through, • Recommend and execute consistent and profitable in-season pricing & replenishment strategies and practices Non-Moving Inventory Management • Assist dealerships in keeping non-moving product to less than 5% of overall inventory, • Support dealership A&L Managers in balancing inventory carrying costs against product demand, • Support department managers in plans for removing non-moving and slow-moving merchandise Team Development Develop & manage a high-performing team that profitably grows the A&L category and delivers a premium customer experience. Communication • Prepare regular communication for all levels of the dealership regarding merchandising efforts, • Create regular summary reports of the current state and future plans of the inventory assortment, • Coordinate with all locations and departments within the organization to ensure projects relating to buying are completed Supervisory Responsibilities • Supervise and train Team Lead on the operational functions of the A&L department, including but not limited to: o Warranty process o Stock order maintenance o Inventory management o Merchandising Best Practices • Work with the A&L Sales Managers to identify and develop the sales skills needed to manage the sales floor, • Coach, mentor, and create tools for Team Leads on A&L product knowledge, sales goals and daily operations, • Hold team accountable to the sales process and goals, • Approve timecards and PTO requests, • Conduct performance reviews Retail Operations Develop & execute dealership and HDMC objectives and retail best practices to drive A&L category profitability. • Maintain budgeted revenue and expense objectives for all dealership locations by identifying areas of opportunity in A&L to reduce waste and increase efficiency, • Support inventory control efforts to improve accuracy and reduce shrink, • Commit to upholding principles and operating philosophy of HDMC, • Complete required HDU monthly training courses and ensure training standards are met by the A&L team Sales & Customer Service Management Deliver a premium customer experience to profitably grow the A&L category and increase customer loyalty & retention. • Manage omnichannel customer experiences to ensure the purchase or journey from online to in dealer is seamless for all traditional e-commerce, ISOS, and BOPIS orders, • Assist in supporting the sales goals of the department by providing products that meet customer demands, • Determine & refine the sales process for frontline associates, • Model superior customer service behavior for all frontline associates by maintaining positive relationships with customers and all associates, • Ensure every team earns & maintains a high degree of customer satisfaction Qualifications & Job Requirements • Experience with retail sales and inventory management, • Demonstrate an interest in growing the A&L business, • Excellent leadership, negotiating, and planning skills a must, • Self-directed and able to work with minimal daily supervision, • Experience with Point-of-Sale and general computer software, or the demonstrated ability to quickly learn them, • Proficient with Microsoft Excel and comfortable with dealing with numbers and goal setting, • Experience managing an Open to Buy preferred, • Knowledge and experience with products sold by the dealership, or the demonstrated ability to quickly learn them preferred, • Upholds honest, fair and dignified business processes and practices Physical Demands • Occasionally required to bend, stoop, crouch, reach, and lift 30 lb. of material Working Conditions • Commute required to all company locations, • Normally indoors, however, some outdoor event work may be required