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As a Banking Specialist, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer.Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions.In addition, provide education and knowledge of our consumer and small business products to existing and new customers.Duties and ResponsibilitiesOPERATIONAL EXCELLENCE:Process all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, issuance of cashiers’ checks. Research and resolve issues related to end of day banking center balancing. May be responsible for functions related to the day to day operation of the ATM, cash recycler, drive thru and night drop. Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements. Execute all operation responsibilities relative to opening and maintain all products and services. Review customers account activity to insure compliance with Bank Secrecy Act. May be responsible for the daily review of overdraft, uncollected and significant balance change reports. Ability to originate new credit requests and respond to loan related inquiries. Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures. Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always. Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor. CUSTOMER SERVICE:Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement. Resolve customer problems and follow up to ensure customer’s expectations are met. Deliver customer experience for all segments to ensure quality customer experience every day every time. Provide quality customer service to all current and prospective customers as measured by Bank service standards. BUSINESS DEVELOPMENT:This position requires consistently meeting or exceeding sales goals as defined by management. Achieve out bound conversation expectations as defined by management. Responsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services. Take an active role in educating our customers on other banking channels to meet their needs. Responsible for learning and maintaining knowledge of Bank’s products and services. Participate in business development activities in support of the banking center market development activities as requested. Actively participate in community organizations to promote the Bank brand as well as support business development initiatives. Refer prospects and clients to other lines of business according to determined segmentation (AMTI, Commercial Banking, etc.). Minimum Work Experience Requirements: Banking Specialist III requires 3 years of experience in Bank sales and service environment or equivalent experience to include sales results. Technical and/or Other Essential Knowledge: Basic report writing ability, organizational skills, telephone skills.Previous experience with Outlook, Internet and MS Office Skills, including MS Word Advanced, MS Excel Advanced and MS PowerPoint Level II required.*Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first).

Job Description What is the role? We have a reputation for excellent customer service. As a MerusCase Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with MerusCase. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with MerusCase. In this role, you will: • Support existing customers via chat, email, and phone, • Diagnose and troubleshoot client issues, • Onboard new customers with training calls and check-ins, • Continuously acquire expertise in MerusCase features, • Write and update help center materials, • Improve client retention, • Work with various stakeholders to help them understand evolving client needs, • 1-2 years of customer support experience, • SaaS experience preferred, • Strong initiative and creative problem solving, • Strong communication skills and introspection to understand customer needs, • Able to work well with a team and independently, • Excellent conflict management skills, • You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty, • You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time, • Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment, • Competitive salary, • Paid vacation + sick and parental leave, • Remote working flexibility, • Company culture that encourages work / life balance, • 100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants

Job Description As a Banking Specialist III, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer. Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions. In addition, provide education and knowledge of our consumer and small business products to existing and new customers. OPERATIONAL EXCELLENCE: • Process all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, issuance of cashiers’ checks., • Research and resolve issues related to end of day banking center balancing., • May be responsible for functions related to the day-to-day operation of the ATM, cash recycler, drive thru and night drop., • Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements. Execute all operation responsibilities relative to opening and maintain all products and services., • Review customers account activity to ensure compliance with Bank Secrecy Act., • May be responsible for the daily review of overdraft, uncollected and significant balance change reports., • Ability to originate new credit requests and respond to loan related inquiries., • Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures., • Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always., • Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor., • Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards., • Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement., • Resolve customer problems and follow up to ensure customer’s expectations are met., • Deliver customer experience for all segments to ensure quality customer experience every day every time., • This position requires consistently meeting or exceeding sales goals as defined by management., • Achieve out bound conversation expectations as defined by management., • Responsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services., • Take an active role in educating our customers on other banking channels to meet their needs., • Responsible for learning and maintaining knowledge of Bank’s products and services., • Participate in business development activities in support of the banking center market development activities as requested., • Actively participate in community organizations to promote the Bank brand as well as support business development initiatives., • Adhere to expectations defined for banking centers as defined by management., • Responsible for adhering to no personal space guidelines and that the banking center is clean and free of clutter., • For Transformed Banking Centers: Responsible and able to utilize all elements within a transformed banking center: Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower, etc., • Learn and encourage usage of all digital components in the banking center by banking center guests., • May be the Digital Advocate for the banking centers. Responsibilities include being an expert on the Bank’s Online Banking (personal and business) and Mobile Banking channels to be able to assist customers and promote their sale and usage. Responsible for educating other team members on digital channels., • Adhere to and participate in lobby management standards including acting in the Greeter role. Greet customers/prospects in the lobby in accordance with banking center defined standards., • Live the Bank values every day., • Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services., • May have approval authority., • May be asked to train and aid less experience banking center team members., • Cooperates with superiors, peers to accomplish team and Bank goals., • Ability to work in different assigned banking centers within the region. Banking Specialist III requires over 3 years’ experience in Bank sales / service environment or equivalent experience to include sales results. Minimum Education Requirement: High School or GED required. AA or Bachelor’s Degree preferred. English required, and certain markets may require second language skills. Functional Skills & Knowledge Requirements: Must be a team player, can work under pressure, have a professional image and be able to resolve problems and conflicts. Must be able to prioritize work and effectively manage time. Must possess basic business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills. Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required. Must possess sales and negotiation skills. *Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first).

Job Description ABOUT US: 7Figures is a leading marketing agency serving over 700 clients nationwide, with a team of 50+ employees and $10M in annual revenue. Our mission is to help Doctors, Lawyers, & Accounting professionals grow their practices using cutting-edge marketing, advertising, and sales solutions. We do this under our three brands; 7FigureDocs, 7FigureLaw, & 7FigureCPA. As we continue to scale, we’re looking for a driven, emotionally intelligent, and solutions-oriented Client Success Manager (CSM) to protect our client relationships, uphold retention, and solve high-impact client concerns. ROLE OVERVIEW: This isn’t your average account manager role. You are the firefighter, the fixer, and the face of solutions. You’ll be on the front lines of client retention — responsible for handling our highest-risk accounts, urgent escalations, and clients who are dissatisfied or threatening to cancel. Your goal is to turn frustration into satisfaction and convert threats into long-term loyalty. This is a high-stakes, high-reward position for someone who thrives under pressure, communicates exceptionally well, and knows how to “resell” the value of our services during times of doubt. RESPONSIBILITIES:???? Client Firefighting & Retention * Take ownership of all cancel-threat and escalated client cases the same/next day. * Maintain a "Save Rate" of 33% or higher for at-risk clients. * Proactively identify red flags across active accounts and intervene early. * Handle urgent matters (billing complaints, strategy misalignment, miscommunication) with precision and professionalism. ????️ Client Communication & Re-Selling * Reaffirm the value of our service and “re-close” clients during periods of dissatisfaction. * Conduct live Zoom calls, loom videos, and written responses that calm, clarify, and compel clients to stay. * Collaborate with Account Managers and Billing to create recovery plans, negotiate resolutions, and reinforce our commitment to success. ???? Strategy, Insights & Internal Collaboration * Work hand-in-hand with the VP of Client Success to execute client retention strategies. * Keep a pulse on client satisfaction trends and provide feedback loops to internal departments. * Contribute to cancel-threat reporting, client satisfaction metrics, and weekly team recaps. ???? Cross-Functional Coordination * Partner with Sales, Billing, and Fulfillment teams to diagnose issues and recommend improvements. * Sit in on critical onboarding calls or "save-the-account" meetings when needed. * Participate in weekly leadership syncs and client success meetings. ???? Monday Board Management Oversee the company’s client journey board in Monday.com — proactively identify and resolve bottlenecks by collaborating closely with Account Managers and communicate directly with the clients. QUALIFICATIONS: * 3+ years in a client success, account management, or sales role (agency experience is a plus). Sales training is a must. * Proven ability to manage escalations, resolve conflict, and drive retention * Strong persuasive communication skills – verbal and written * High emotional intelligence and a solutions-first attitude * Comfortable with a fast-paced, demanding, and dynamic work environment * MUST HAVE THICK SKIN COMPENSATION & BENEFITS: * Base with an uncapped commission plan with $100K+ OTE * Work closely with executive leadership and directly impact company retention metrics * Remote flexibility with standard EST availability * Growth path into Senior Client Success, Sales Leadership, or Strategy * 50% Medical Benefits coverage for Gold Plan United Healthcare * 401k optional WHO THIS IS FOR: This role is for someone who loves high-stakes conversations, hates losing clients, and thrives in chaos with structure. You're the type who stays calm under pressure, sees objections as opportunities, and genuinely loves helping people win — even when they’re angry. The CSM t is responsible for proactively engaging with clients to reduce churn, increase lifetime value, and recover at-risk accounts. This role combines a base salary with call-based incentives and high-value commissions on saves, upsells, and resolution wins. Internal Title: Client Success Manager Location: Remote (USA preferred) Compensation (OTE): $100,000+ Reports to: Vice President of Client Success & COO

Job Description Summary The Membership Growth Specialist is responsible for establishing relationships in the community and building links with the medical centers; they are primarily responsible for connecting with people. They represent the company and serve as a liaison between the organization and the community. Duties and Responsibilities • Cultivate strong relationships and build a work plan with health plans, individual agents, brokers, social workers, case managers, senior housing managers & community partners., • Overseeing the planning of outreach strategies., • Build a sales pipeline by generating leads from field activities, networking, referrals, and outreach., • Implement, manage, and monitor sales activity to meet the department’s business plan and market share objectives., • Maintain a calendar of outreach activities and community events., • Set up community events to bring in prospects but also support our brokers and agents., • Generate strategies to impact different geographical regions and people from different status., • Make strategies to attract new patients to the clinics by guiding them on all our services and visit them at home if necessary., • Complete new patient documents, coordinate a tour of our facilities and schedule their first appointment., • Always provide customer service in order to ensure patient retention., • Works directly with the marketing department in the creation of the sales campaigns focused on communicating and nurturing relationships with customers, and maximizing potential revenue. Education/Experience: • Minimum of two years of experience in the field, • Self-motivated and enthusiastic individual, • Good attitude and willing to assist in the community, • Team player, • Detail-oriented individual with skills to handle multiple projects at a time, • Knowledge of social media and marketing platforms, • MS Office programs experience including excel. Skills: • Use relevant information and individual judgment to determine whether events will generate ROI for the organization., • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices., • Use decision making skills to identify alternative solutions and resolve problems., • Ability to work with individuals inside and outside the organization, in professional and courteous manner., • Ability to work well and maintain relationships in a team environment., • Understand written sentences and paragraphs in work related documents., • Strong ability to use independent judgment and initiative., • Organized and able to manage competing priorities., • Ability to use resources to solve problems and resolve issues as they arise., • Be proactive and adaptable in order to meet the needs of the company., • Strong written and verbal communications skills, • Must be detail oriented., • Strong organizational and interpersonal skills., • Bilingual skills preferred (English/Spanish or English/Creole)

Job Description About Paradigm Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world. What is the role? As an entry-level Customer Onboarding Specialist with one of our leading products, PracticePanther, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests. In this role, you will: • Become a PracticePanther expert and offer personalized service to show the value of the product for long term use with your portfolio of clients., • Onboard & train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day., • Be responsible for the management of a portfolio of clients to foster long-term business relationships., • Respond to customer support inquiries as quickly and accurately as possible via chat or phone., • Work collaboratively with other departments to resolve issues and deliver great customer experiences., • Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts., • Create, own, and execute onboardings for new and existing clients., • Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience., • Improve client satisfaction and retention., • Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers., • 1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment, • Project management skills, • Experience leading initiatives and succeeding in a team environment, • High-growth or early-stage startup experience is preferred, • Must be patient, empathetic, and have great communication skills, • Self-started and resourceful, • Data driven, • Strong interpersonal skills to work collaboratively with different departments, • Comfortable with technology and learning new software, • Ability to handle escalated customer issues, • Self-motivated, diligent, and can inspire others, • Excellent verbal and written communication skills, • Organized, detail oriented, and able to manage multiple tasks, • Must be personable and enjoy working in a client-facing role, • Competitive salary, • Paid vacation + sick and parental leave, • Remote working flexibility, • Budget for home office improvements, • Company culture that encourages work/life balance, • 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants, • Bi-annual company retreats and many other fun activities to bring our team together as often as possible!

Job Description What is the role? As an entry-level LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with LollyLaw. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with LollyLaw. LollyLaw is a proud part of Paradigm, the leading provider of legal practice software solutions that help lawyers manage, automate and grow their firms. In this role, you will: • Support existing customers via email and phone, • Diagnose & troubleshoot client issues, • Onboard new customers with training calls and check-ins, • Continuously acquire expertise in LollyLaw features, • Write and update help center materials, • Improve client retention, • Work with various stakeholders to help them understand evolving client needs, • 0-2 years of customer support experience, • SaaS experience preferred, • Experience in a law firm highly preferred, • Strong initiative and creative problem solving, • Strong communication skills and introspection to understand customer needs, • Able to work well with a team and independently, • Excellent conflict management skills, • You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty, • You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time, • Ability to engage, influence and inspire stakeholders to drive collaboration and alignment., • Competitive salary, • Paid vacation + sick and parental leave, • Remote working flexibility, • Budget for home office improvements, • Company culture that encourages work / life balance, • 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants, • Bi-annual company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible!

The core function of this role would assist all scheduling specialists and entertainment activities casting specialist and senior specilialist with necessary database and document retention for all front of house Entertainmnent activities scheduling positions 1800+. The Royal Caribbean Group's Enter

Job DescriptionDescription: Reports to: Community Manager Supervises: No one Wage Status: Hourly (Non-Exempt eligible for overtime) Are you someone who loves the thrill of closing a sale, while offering a personal guest and resident experience you haven’t seen elsewhere? Do you find joy in delighting guests and residents alike, treating others as special and their home as a sanctuary? Are you happiest as part of a WINNING, engaged team where your fellow co-workers help you and care about each other? Then you are perfect with us! Join The Bainbridge Companies, where we are doing something different in residential property management. We own and manage 60+ apartment communities, with a unique focus on experience and our team members. We're currently seeking an inspiring and customer-focused Leasing Specialist to join our team at The Bainbridge Companies. As an experienced Leasing Specialist, you’ll tailor the leasing experience to each guest, closing leases while providing best-in-class customer service to current residents. This is an exciting opportunity to contribute to the success of our vibrant community while growing your career in property management. Qualifications: • Previous leasing or sales experience preferred, • Excellent communication and interpersonal skills, • Team-oriented, • Strong customer service orientation and the ability to build rapport with diverse people, • Detail-oriented, • Strong organizational and time management skills, • Proficiency in Microsoft Office Suite and property management software (Yardi, Knock, OneSite), • High school diploma or equivalent; college degree preferred, • This role MAY require a valid driver’s license Responsibilities: • Welcome and Touring our Guests: Enthusiastically greet our guests, understand their lives and needs, then tour our A+ luxury communities to showcase how they are welcome into your community and what sets us apart, • Manage the Leasing Process: Prepare lease paperwork, conduct credit/background checks, communicate throughout the move-in, and then offer an easy and thorough move-in day experience, • Marketing: Understand, champion, and create your local and digital marketing media strategy across all socials, events, and promotional activities, • Customer Service: Provide best-in-class customer service to all residents and guests. Address resident questions, concerns, and maintenance requests promptly and professionally, • Guest Outreach: Proactively reach out to prospects through phone calls, email campaigns, and networking events to generate leads and schedule property tours, • Lease Renewals: Assist with lease renewals and resident retention efforts by building strong relationships with current residents and providing personalized service, • Other Admin: Perform various administrative duties such as reporting, maintaining leasing files, updating resident databases, and processing rental payments Benefits: • Competitive salary and commissions, • Comprehensive benefits package including health insurance, vision, dental, 401K company match, and paid time off, • Opportunities for professional development and promotions within a growing company Requirements: Education • A High School education or equivalent is required; a college degree is a plus but not a requirement., • Ability to fluently read and write English., • Accurately perform intermediate mathematical functions and use all on-site resident management software functions. Professional Experience • No specific previous experience is required. Attendance/Travel • Ability to work any of the seven days of the week, 52 weeks of the year. Our property staffing limitation makes it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested., • Ability to serve on-call, as scheduled or as necessary., • Ability to travel to attend various company gatherings either in the general vicinity of your home, property, or in another state. Licenses/Equipment • A valid driver’s license and current automobile insurance are required; the position requires own vehicle to fulfill all of the job’s functions. Skills • Excellent communication skills, • Team-oriented with the ability to work independently on occasion, • Superior sales skills, • Strong customer service orientation, • Leadership skills and coaching ability, • Ability to read, analyze, and interpret all forms of information, • Well-organized with the ability to prioritize and multi-task, • Demonstrate tact and diplomacy Computer Skills • Basic computer and Internet knowledge, • Expanded knowledge of Internet marketing, • Intermediate knowledge of MS Word and Excel; proficiency with Outlook, • Ability to operate and understand personal computer functions and company-utilized software packages Learning and Development • Commit to ongoing professional development and career growth Career Apparel • Must wear career apparel based on defined company standards The Bainbridge Companies is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job DescriptionDescription: The No Fault Group is seeking motivated and dynamic Intake Specialists to join our incredible team! Our mission is to provide comprehensive support by overseeing cases from start to finish, ensuring clear communication and guidance throughout the entire process. As an Intake Specialist, you will be the first point of contact for clients, playing a critical role in presenting a positive image of our organization and fostering trust with potential clients. The primary responsibility of this role is to screen, qualify, and convert new client leads into long-term relationships. With an extensive network of attorneys and doctors, we connect clients with professionals best suited to their specific needs, ensuring each case receives the highest level of care. Essential Job Functions & Responsibilities • Client Screening and Qualification: Engage with Clients to assess their needs and gather relevant information to determine their eligibility for our services. Conduct thorough needs assessments to qualify leads efficiently and effectively., • Closing Deals: Utilize persuasive communication and sales skills to close agreements with qualified leads. Work towards meeting or exceeding targets for client intake and conversions., • Retention of Treating Patients: Communicate and address current patients' concerns to assist in retaining them. Monitor patient satisfaction and work to resolve any issues promptly., • Problem Solving: Identify and address challenges that may arise during the intake process, offering innovative solutions to potential roadblocks. Collaborate with upper management to streamline processes and improve the overall client experience., • General Administrative Duties: Perform administrative tasks, including data entry, file organization, and document management., • Client Intake and Legal Partner Liaison: Assist with client intake process and serve as a liaison between clients and legal partners., • Customer Service: Provide excellent customer service by answering phone calls, responding to inquiries, and coordinating meetings and appointments with clients. Qualifications • Interpersonal Skills: The ideal candidate must be personable, approachable, and able to develop friendly rapport quickly over the phone. Excellent verbal communication skills, with a pleasant phone voice that instills confidence in clients, are a must., • Business Acumen: Proven business development skills and experience are required, with a demonstrated ability to close deals and drive results. A proactive approach to seeking new client opportunities and following up on leads., • Technology Proficiency: Proficient in Google Suite and other office software. Strong computer literacy and familiarity with CRM systems and data entry, ensuring all client information is accurately recorded and accessible., • Attention to Detail: Strong data entry skills with high accuracy and attention to detail., • Professional Connection Ability: A genuine ability to connect with individuals over the phone, emphasizing empathy and understanding in client interactions. Ability to convey professionalism and expertise, ensuring clients feel valued and supported throughout their journey. Tasks involve the ability to exert light physical effort in sedentary to light work, which may involve lifting, carrying, pushing, and pulling objects and materials of lightweight. Tasks may involve extended periods at a keyboard or workstation. Work is performed in usual office conditions with frequent interruptions while completing complex tasks with strict deadlines. The No Fault Group is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, the No Fault Group provides reasonable accommodation to qualified individuals with disabilities. It encourages prospective and current employees to discuss potential accommodations with the employer.

Job Description We are seeking a Provider Relations Account Executive to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: The Provider Relations Account Executive plays a pivotal role in fostering and maintaining strong partnerships between our healthcare organization and a diverse network of providers. The Provider Relations Account Executive position is responsible for ensuring seamless communication, addressing provider concerns, and facilitating contract negotiations to optimize service delivery and network growth. The successful candidate will work collaboratively with internal teams to align provider capabilities with organizational goals, enhancing member access and satisfaction. By proactively managing provider relationships, the Account Executive contributes to the overall efficiency and quality of healthcare services offered. Ultimately, this role drives the expansion and retention of a high-performing provider network that supports the organization's mission and strategic objectives. Minimum Qualifications: • Bachelor’s degree in Healthcare Administration, Business, or a related field., • Minimum of 3 years of experience in provider relations, account management, or a similar role within the healthcare industry., • Strong knowledge of healthcare provider networks, contract negotiation, and regulatory compliance., • Proficiency in Microsoft Office Suite and experience with healthcare management software., • Master’s degree in Healthcare Administration, Business, or a related discipline., • Experience working with managed care organizations or health insurance providers., • Familiarity with healthcare data analytics and performance measurement tools., • Demonstrated success in managing complex provider networks and multi-stakeholder projects., • Develop and maintain relationships with practitioners through high-touch communication, • Identify opportunities for growth and expansion within existing accounts, • Collaborate with internal teams to develop and execute strategic plans that align with business objectives, • Meet and exceed performance targets through effective account management and sales strategies, • Ensure high levels of provider satisfaction by providing exceptional service and support

Job Description As a Banking Specialist, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer. The purpose of the role is to provide teller and platform-based transactions, manage lobby activity, and support mobile, online banking, and digital solutions. Additionally, provide education and knowledge about our consumer and small business products to existing and new customers. Duties and Responsibilities OPERATIONAL EXCELLENCE: • Process all manner of financial transaction requests, including but not limited to deposits, withdrawals, check cashing, and issuance of cashiers’ checks., • Research and resolve issues related to the end-of-day banking center balancing., • May be responsible for functions related to the day-to-day operation of the ATM, cash recycler, drive-thru, and night drop., • Open new accounts and perform maintenance transactions on the Bank’s platform system, including debit card issuance and ongoing maintenance, as well as completion of Know Your Customer requirements. Execute all operational responsibilities relative to opening and maintaining all products and services., • Review customers' account activity to ensure compliance with the Bank Secrecy Act., • May be responsible for the daily review of overdraft, uncollected, and significant balance change reports., • Ability to originate new credit requests and respond to loan-related inquiries., • Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures., • Adhere to all policies and procedures outlined in Retail Banking’s operating manuals, employee handbook, and other applicable documents related to the position's functions. Ensure all regulatory requirements, as well as security and audit procedures, are adhered to., • Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement., • Resolve customer problems and follow up to ensure the customer’s expectations are met., • Deliver customer experience for all segments to ensure a quality customer experience every day, every time., • This position requires consistently meeting or exceeding sales goals as defined by management., • Achieve outbound conversation expectations as defined by management., • Responsible for acquiring, retaining, and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services., • Take an active role in educating our customers on other banking channels to meet their needs., • Responsible for learning and maintaining knowledge of the Bank’s products and services., • Participate in business development activities to support the banking center's market development as requested., • Actively participate in community organizations to promote the Bank's brand and support business development initiatives., • Refer prospects and clients to other lines of business according to determined segmentation (AMTI, Commercial Banking, etc.). Minimum Work Experience Requirements: 3+ years of experience in Bank sales and service environment or equivalent experience to include sales results. Technical and/or Other Essential Knowledge: Basic report writing ability, organizational skills, telephone skills. Previous experience with Outlook, Internet and MS Office Skills, including MS Word Advanced, MS Excel Advanced and MS PowerPoint Level II required. *Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first).

Job Description As a Banking Specialist Team Lead, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer. Purpose of role is to provide teller and platform-based transactions, provide education and knowledge of our consumer and small business products to existing and new customers, support the achievement of banking center profitability, sales goals, manage lobby activity. Responsible for the operational activities, meeting Compliance/BSA requirements and the management and use of the various elements encompassing a transformed banking center. Supporting quality levels of branch customer service, protection of all branch assets and development and training of branch staff. Promote a positive Bank image within the community. Responsibilities: OPERATIONAL EXCELLENCE: • Process all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, issuance of cashiers’ checks., • Research and resolve issues related to end of day banking center balancing., • Responsible to monitor that all functions related to the day-to-day operation of the ATM, cash recycler, drive thru and night drop are completed., • Ensure branch monthly audits reflect appropriate controls are in place., • Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements. Execute all operation responsibilities relative to opening and maintain all products and services., • Responsible for reviewing all documentation for new accounts., • Review customers account activity to ensure compliance with Bank Secrecy Act., • May be responsible for the daily review of overdraft, uncollected and significant balance change reports., • Ability to originate new credit requests and respond to loan related inquiries., • Take responsibility for daily overdraft / NSF decisions., • Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures., • Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always., • Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor., • Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards., • Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues., • Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement., • Resolve customer complaints and follow up to ensure customer’s expectations are met., • Deliver customer experience for all segments to ensure quality customer experience every day every time., • This position requires consistently meeting or exceeding team sales goals as defined by management., • Achieve out bound conversation expectations as defined by management., • Responsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services., • Take an active role in educating our customers on other banking channels to meet their needs., • Responsible for learning and maintaining knowledge of Bank’s products and services., • Support market manager to engage banking center staff in business development activities., • Participate in business development activities in support of the banking center market development activities as requested., • Actively participate in community organizations to promote the Bank brand as well as support business development initiatives., • Adhere to expectations defined for banking centers as defined by management., • Support in coaching the team members on the day-to-day banking center activities in accordance with the behaviors and expectations defined for a transformed banking center., • Responsible for adhering to no personal space guidelines and that the banking center is clean and free of clutter., • For Transformed Banking Centers: Responsible and able to utilize all elements within a transformed banking center: Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower, etc., • Learn and encourage usage of all digital components in the banking center by banking center guests., • May be the Digital Advocate for the banking centers. Responsibilities include being an expert on the Bank’s Online Banking (personal and business) and Mobile Banking channels to be able to assist customers and promote their sale and usage. Responsible for educating other team members on digital channels., • Adhere to and participate in lobby management standards including acting in the Greeter role. Greet customers/prospects in the lobby in accordance with banking center defined standards., • Live the Bank values every day., • Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services., • May have approval authority., • Involvement in training and aiding less experienced banking center team members., • Cooperates with superiors, peers to accomplish team and Bank goals., • Ability to work in different assigned banking centers within the region. Banking Specialist Team Lead requires over 5 years’ experience in Bank sales / service environment or equivalent experience to include sales results. Technical and/or Other Essential Knowledge: Basic report writing ability, organizational skills, telephone skills. Previous experience with Outlook, Internet and MS Office Skills, including MS Word Advanced, MS Excel Advanced and MS PowerPoint Level II required. Minimum Education and/or Certification Requirements: High School or GED required. AA or Bachelor’s Degree preferred. English required, and certain markets may require second language skills. Functional Skills & Knowledge Requirements: Must be a team player, can work under pressure, have a professional image and be able to resolve problems and conflicts. Must be able to prioritize work and effectively manage time. Must possess basic business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills. Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required. Must possess sales and negotiation skills. Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first).

Job Description As a Market Manager, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Primarily responsible for the achievement of banking center profitability, sales goals, operation activities and the management and use of the various elements encompassing a transformed banking center. Responsible for the sale of Bank products and services to new and existing clients inside the branch as well as the generation of new business opportunities outside the branch. Ensure quality levels of branch customer service. Ensure development and training of branch staff. Promote a positive Bank image within the community. Oversee administration of all personnel issues. Ensure the protection of all branch assets. Manage branch expenses. Responsibilities: Operational Excellence • Ability to perform all position responsibilities within a banking center., • Provide guidance and supervision to Banking Specialist IV in the oversight of the day to day banking center operational activities in the banking center in accordance with all Bank policies and procedures. In the absence of the Banking Specialist IV take lead responsibility., • Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always., • Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor., • Provide guidance and supervision to the Banking Specialist IV in keeping branch in compliance with all Bank policies and procedures as well as ensuring audit, compliance and security procedures are adhered to at the branch location. In the absence of the Banking Specialist IV take lead responsibility., • Take responsibility for daily overdraft / NSF decisions., • Ensure branch monthly audits reflect appropriate controls are in place., • Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards., • Adhere to customer service expectations as defined for all positions with the banking center., • Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement, • Provide quality customer service to all current and prospective customers as measured by Bank service standards., • This position requires consistently meeting or exceeding sales goals as defined by management at a personal and team level., • Adhere to all sales leadership expectations including inside and outside calling efforts as defined by management., • Responsible for all sales activities within the banking center., • Responsible for the development and implementation of business plan to achieve banking center sales goals., • Partner with other lines of business (Commercial, MIS, Residential Lending, etc.) to maximize opportunities and expand customer relationships with the Bank. This requires the ability to establish and manage peer relationships., • Represent the Bank in local community organizations with the purpose of promoting the Bank image as well as uncovering potential business opportunities., • Encourage and assist banking center staff in fostering relationships within the community which support the Bank brand and provide business development opportunities., • Participate and actively engage banking center staff in business development activities sponsored by Retail Banking or the areas Regional Sales / Service Manager., • Have an enhanced understanding of all the Bank’s products, services and sales delivery processes to train and coach banking center staff as appropriate., • Adhere to all expectations defined for a transformed banking center., • Take lead responsibility by coaching the Banking Specialist IV and other team members on the day to day banking center activities in accordance with the behaviors and expectations defined for a transformed banking center., • Conduct daily huddle to reinforce branch transformation roles and expectations., • Ensure Banking Specialist Manger creates a schedule of activities for banking center staff to ensure ability to adhere to fluidity guidelines when greeting and assisting customers and guests with the banking center. In absence of Banking Specialist IV take lead responsibility., • Ensure banking center has a Digital Advocate and that they fulfill the expectation of being an expert on the Bank’s Online Banking (personal and business) and Mobile Banking channels to be able to assist customers and promote their sale and usage. Ensure Digital Advocate is educating other team members on digital channels., • Role model and participate in lobby management standards including acting in the Greeter role. Greet customers and prospects in the lobby in accordance with transformed banking center defined standards., • Be a role model relative to defined career wear standards., • Has overall responsibility for achieving branch growth, revenue and expense targets as defined by the Bank., • Lead responsibility to coach staff to ensure goals are consistently met., • Has approval authority., • Has overall responsibility for the day to day operational functions of the banking center., • Has overall responsibility for monitoring branch service quality levels and coaching staff as appropriate., • Responsible for training and assisting less experienced branch team members. Responsible for assessing team member needs and finding resources to address applicable need. Identify and work with high potential associates in the achievement of their defined career path., • Responsible for daily coaching of team members in the areas of operations, compliance, sales activities and branch transformation elements and functionality., • Escalate and work to resolve issues related to facility, digital technology and other elements related to branch transformation., • Overall responsibility to monitor employee activities and act when necessary., • Working with Human Resources interview, hire and terminate branch team members., • Conduct performance evaluations and salary reviews for all branch personnel., • Conduct coaching activities with branch team members., • Participate in training and meetings and communicate back to team members information pertinent to the operation of the banking center., • Create a feeling of energy and excitement among team players. Promotes Bank vision and values., • Provide for team member’s training, professional development, recruitment and mentoring. Raise awareness of the Bank’s strategic planning and timing in order to position the Department to be able to perform its assigned responsibilities. Evaluate team member’s performances and take corrective actions to address problems. Counsel and guide team members to ensure that approved objectives are met., • Live the Bank values every day., • Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services., • Ability to work in different assigned banking centers within the region., • Cooperates with superiors, peers to accomplish team and Bank goals. Market Manager II requires a minimum of 5 years’ experience in Bank sales / service environment as manager or equivalent experience. Minimum Education and/or Certifications Requirements: High School or GED required. Bachelor’s Degree required. In lieu of Bachelor’s Degree equivalent experience accepted (defined as 5 years in Bank sales / service environment). English required, and certain markets may require second language skills. Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first). Functional Skills & Knowledge Requirements: Must possess Delegation and Grid Development skills as well as supervisory, decision making, motivational and coaching skills. Must be able to effectively hire, discipline and manage assigned workforce as well as conduct performance evaluations. Must possess managerial skills, assertiveness and leadership skills, project management experience and the ability to administer organizational resources. Must be able to distribute resources that support the corporate strategic plan and can identify, assess and report risks arising from violations of rules, regulations or internal policies.

Job DescriptionDescription: Position Summary: The Employment Specialist for Family Programs is responsible for matching job applicants (clients) to a specific job that suits their skills, talents and interests. They are responsible for ensuring that the candidate (client) has the right skills for the job, understands the process to apply for a job (resume, etc.), is prepared for the job interview and understands what is necessary to remain employed. Responsibilities: • Commitment to the Values and Mission of the Brothers of St. John of God as witnessed through Camillus House and Health in serving the needs of the underserved populations., • Hospitality: Welcoming all with “Hi, how can I help you today” with a smile and eye contact., • Respect: Raising the dignity of another by recognizing they have been created in the image of their God., • Spirituality: Creating a safe space for another to seek balance of mind, body and spirit in their life., • Quality: The talent you bring to Camillus will be fulfilled 100%., • Responsibility: Recognizing and respecting that all is a gift of God, and we are called to hear the cry of the earth for protection., • Accept referrals for job placement assistance, as well as assistance in engaging eligible clients in household in education, workforce training and job readiness programs., • Assist in recruiting for education, workforce training and job readiness programs., • Work closely with Case Managers and other team members to create personalized education and employment Case Goals, as well as to address any issues that may impact clients’ employment opportunities., • Complete Camillus Employment Assessment in HMIS for referred clients and walk-in clients., • Work with candidates to understand their skill set and identify client goals relating to training and/or employment., • Match job openings to job candidates., • Monitor job retention rate., • Review and revise resume to help the candidates find a job., • Prepare client for job interviews, including conducting mock interviews with the client., • Coordinate job interviews and transportation for job candidates., • Work with employers to understand their needs., • Follow up with employers and newly placed clients at pre-determined intervals to ensure placement is suitable for both., • Work with clients, Case Managers and program supervisor to address any issues that may impact placement and retention., • Conduct employment workshops. Physical Requirements: While performing the duties of this job, the employee may need to sit, stand, walk, lift, reach, kneel, push/pull, bend/stoop, climb, crawl/crouch, repetitive motions. The employee may be required on occasion to lift and/or carry up to 20 lbs. Work Schedule: Ability to work a flexible work schedule. Shifts may vary (weekends and evenings as needed). Requirements: • Culturally sensitive to the social, psychological and healthcare needs of the vulnerable populations served., • Strong organizational, interpersonal and communication skills in order to meet deadlines and handle multiple tasks., • Demonstrates a high level of productivity while remaining calm and effective under pressure., • A self-starter with demonstrated ability to work independently, as well as, with multidisciplinary teams and co-workers., • Ability to maintain a high level of poise and professionalism in all circumstances., • Bilingual (Spanish) preferred; additional languages a plus (i.e. Creole)., • Ability to understand and practice the mission of Camillus House., • Education: BA degree in business, social work or psychology preferred, but any combination of academic training and experience may be considered, in particular in employment placement/training programs, in lieu of education., • Language: Proficiency in oral/written English., • Skills: Proficiency in computer (Word, Excel, other data collecting programs)., • Successful completion of Toxicology test and of Criminal Background Check., • Successful completion of Level II screening.

Job DescriptionSalary: Base + Commission Luxury Cruise Sales Advisor Position Summary: Are you an individual who is passionate about the cruising industry? Do you thrive in a fast-paced environment? Luxury Cruise Connections is looking for an individual that can take an opportunity, turn it into a customer, and eventually transition that customer into a long-term client; achieving loyalty by providing exceptional customer service, exceptional travel recommendations, and accurate reservations. The individual should be recognized as a subject matter expert, with the goal of making every client a referenceable account. The successful Luxury Cruise Advisor will use his/her knowledge and experience within the cruise industry to meet sales targets and customer experience satisfaction goals. As a Luxury Cruise Advisor, you must be an excellent communicator and possess great sales skills, while having a passion for delivering a world-class experience to our customer base. Essential Duties and Responsibilities: • Close sales with qualified leads to generate new business and ensure the clients needs are met., • Meet our monthly revenue goals., • Meet monthly metric goals., • Be a motivated self-starter capable of making over 70 dials a day., • Encourage potential clients to buy premium products and close the best possible deal., • Build customer relationships with existing clients by reaching out via phone calls, emails, SMS, or other forms of communication to increase the likelihood of them using our services again., • Maintain consumer prospect lists/contacts in our CRM database in order to identify client travel trends; Proactively and consistently seek opportunities to promote and sell our products based on client travel history., • Effective and consistent communication with your Concierge Specialist to provide exceptional customer service to your clients., • Knowledge and understanding of consultative selling environments to identify consumers budgets, timelines, and decision-making processes., • Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sales and meet/exceed revenue goals., • Use CRM's to maintain a database of current information on new sales opportunities as well as existing reservations., • Attend and actively participate in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to our clients., • Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met., • Maintains operation integrity by following policies and procedures., • Acquire in-depth industry and company knowledge in order to articulate cruise product features, benefits, and pricing and make recommendations to include promotions, itineraries, and products such as stateroom upgrades, onboard credits, and other shipboard amenities., • Perform other job-related functions as assigned. Qualifications, Knowledge and Skills: • High school diploma or GED required; bachelors degree preferred, • 3+ years of sales experience converting qualified opportunities in a sale, • Working knowledge of CRM software and the sales process, • General knowledge of world geography, • Familiarity with global luxurious travel destinations is recommended, but not required., • Ability to effectively use designated software to manage their book of business., • Be an excellent communicator., • Demonstrate ability to interact and cooperate with all company employees., • Excellent active listening skills in order to build rapport with customers., • Ability to relate and respond to the guests concerns and desires., • Be a motivated self-starter capable of making various dials a day., • Cruise or travel sales experience preferred. Please note: This employer participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you authorized to work in the U.S.

Job Description The ITSC is seeking agents to provide telephone technical support for the organization's customers. The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations. LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We are actively seeking candidates for later afternoon, overnight, and weekend shifts, with the potential to move to daytime shifts based on job performance. DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including: • Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc., • Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.), • Windows operating systems, • iPhone, iPad, Android, and Blackberry mobile devices CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS Agents must also have familiarity with server environments, standard network arrangements, and security concepts. This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner. Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others. ADDITIONAL PREFERRED SKILLS: • The ability to learn new applications quickly, and to certify in numerous software applications, • Bilingual in SPANISH or FRENCH is a plus, • Familiar with ITIL, COPC and/or Six Sigma

Job DescriptionAs a UFC Gym brand ambassador, the Assistant General Manager (AGM) represents UFC Gym and ensures Membership Specialists (MS) provide a welcoming, informative, differentiated, high energy, and incredible experience for all prospective members during gym visits. This position indirectly supervises the MS team with support from the GM. Assistant General Managers are held accountable for assisting the GM in achieving gym membership goals, private coaching attachment, and other sales goals. ESSENTIAL DUTIES & RESPONSIBILITIES: The AGM is responsible for performing and/or assisting GM in the following activities for the gym: Personal Production, Weekend Management/Leadership, Staffing, Training, and Performance Management, assemble and manage a fully engaged and high performing membership team that aligns with company values and goals. Sales Execution on Key Metrics & Drivers, Personal Production; Deliver Results • Ensure membership execution on lead, appointment setting, and guest goal to hit financial targets set forth by the company., • Assist the GM in on-going training on hitting 50% of guest conversion, 40% Ultimate Mix, and 25% attachment of point of sale private coaching., • Inspire guests to purchase memberships. Turn every guest gym visit into a new member relationship by listening to guests goals, presenting UFC Gym in a way that best connects with the member, and establishing trust in UFC Gym through transparent pricing, open dialogue, and a passion for fitness., • Ensure personal membership execution on lead generation, appointment setting, and hitting personal guest goal in order to hit financial targets set forth by the company., • Ensure that the membership department hits monthly targets in New Member Sales, Electronic Funds Transfer, and Point of Sale Private Coaching goals., • Achieve minimum goal by gym and achieve the difference between the membership team performance and monthly goals. Weekend Management & Planning • Participate and provide gym specific input into the development of the gym financial, expense, and operating plan for month., • Assist GM to develop weekend membership plans to deliver financial and retention goals with contribution by MSs., • With collaboration of GM and MSs, establish priorities and goals, including revenue goals and labor targets for weekends/month for the gym. Identify and plan execution of improvement in the gym., • Along with the GM, assist in setting monthly, weekly and daily targets that are challenging but obtainable., • Provide assistance to the GM on managing the MS schedule within budgeted hours and/or business demands., • Work with weekend team in all departments to set priorities and goals to deliver a great member and guest experience., • Provide input and report weekly and monthly results to the GM and VP of Sales regarding gym financials., • The AGM will be cross-trained in primary responsibilities of the GM. When no other managers are in the gym, the AGM will act as the Manager on Duty to be available for any and all member issues. Guest Experience/Team Member Experience • Assist GM to establish a fun, safe, healthy, and community focused gym culture that delivers high member satisfaction and achieves maximum profitability with the support of department heads and supervisors. AGM takes 100% ownership on weekends., • Be a role model for member experience by walking through gym and collecting member feedback to identify training and development opportunities for team members., • Resolve elevated gym member concerns on weekends; conduct on-the-spot coaching to prevent them from reoccurring. If needed, work with GM every Monday to handle all weekend concerns., • Monitor gym appearance and ensure problems are resolved in a timely manner., • Ensure compliance with the Companys Time & Labor policy and practices through company timekeeping system for all MSs., • Ensure company policies, procedures, programs and promotions are efficiently executed on weekends., • Ensures safety of employees, members and gym property on weekends., • When not executing other job-related tasks, be present on the gym floor and locker rooms, helping ensure a clean and safe environment, while developing relationships for prospecting., • As a contributing team member, assist the front desk as necessary so members receive a friendly greeting/check-in and prompt attention to their needs. Staffing and Development • Assist in Membership Specialist selection by reviewing applications, interviewing and making hiring recommendations to the GM., • Assist with training the MS Team to generate leads/new business through member promotions, leads, referrals, appointments, shows, local events, outside marketing, and guest passes., • Assist in training MS Team on current marketing campaigns in order to effectively communicate to members and prospective members., • Assist with or conduct weekly meetings with MSs to review performance and offer direction, inspiration, and guidance toward achieving individual and gym goals. REQUIRED QUALIFICATIONS Knowledge, skills & abilities • Experience managing reports, budgeting, revenue, payroll, and/or demonstrated math analytical /ratio skills, & knowledge of fitness industry preferred., • Strong organizational skills and customer service orientation with proven results., • Experience with basic computer skills (MS Office, Internet), • Strong and proven leadership, communication, time management, and analytical abilities and skills. Minimum certifications/educational level • High School Diploma or GED required, Bachelors Degree preferred. Minimum experience • 1-2 years of management experience supervising 3-10 employees preferred., • 1-2 years of sales or related experience preferred.

Job Description The relationship Specialist is responsible for cultivating and enhancing strong customer relationships by providing exceptional service, support, and personalized solutions that meet client needs. Through effective communication, proactive engagement, and problem resolution, the specialist aims to foster customer loyalty and satisfaction. Key Responsibilities: • Collaborates with management to develop strategies for enhancing customer relationships and engagement that align with the organization’s goals., • Builds and maintains strategic partnerships with internal teams and external stakeholders to enhance the customer experience and streamline service delivery., • Develops and implements communication plans to engage customers through various channels (e.g., emails, newsletters, events) to keep them informed about new products, services, and promotions., • Serves as a point of contact for resolving customer inquiries and complaints, working collaboratively with internal teams to address concerns and enhance customer satisfaction., • Maintains regular communication with customers to foster strong relationships, ensuring their ongoing needs are met and identifying opportunities for additional services., • Prepares reports on customer engagement metrics, including satisfaction scores, retention rates, and feedback analysis to support management decision-making., • Analyzes customer interactions and service levels to identify trends and areas for improvement within the organization., • Technical studies: BUSSINESS ADMINISTRATION, • Other education: BUILDING CUSTOMER RELATIONSHIPS, THE BANKING INDUSTRIES, • Required experience in the position: 6months - 1 year, • Technical Knowledge and Skills:, • CORNERSTONE OF BANKING, • ABA ONLINE TRAINING As a Drug-Free Workplace, we prioritize the safety and well-being of our employees. Applicants selected for hire will be required to pass a pre-employment drug test and background check in accordance with company policy.

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

Delivery Driver / $18-$25 an hour] - Full-time or Part-time / Earn Extra Cash (Delivery, Tips, & Bonus Incentives) / Flexible Scheduling - Delivery.As a delivery driver with Delivery.Play a crucial role in ensuring prompt and efficient delivery of orders to our customers; Safely and responsibly oper

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

Goodyear - Miami, FL [Flex Driver] As a Pick-Up and Delivery Driver at Goodyear, you'll: Pick up and deliver new and retreaded commercial tires, casings and other types of tire; Assist with loading and unloading commercial tires, casings, wheels, mounted wheel assemblies and related products; Keep a

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

S Biscayne Blvd Suite 2800B - [Delivery Driver] - Competitive Hourly Pay ($22 per hour) / FT & PT Availability / Flexible Scheduling to Accommodate Preferences - As a Courier/Delivery Driver, you will: Pick up and transport packages from various locations; Plan and organize delivery routes in an eff

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

Delivery Driver] - Earn up to $23.Age 21+ or Older / Generate Extra Revenue (FT or PT) - As a Medical Delivery Driver, you will: Deliver medical supplies and equipment to various healthcare facilities and patients; Verify delivery locations and ensure all items are correctly labeled and packaged; Lo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si