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Job DescriptionCompany Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description RR Donnelley is adding an Electronic Archiving Project Manager to their New York City team! This team works a Hybrid Work Schedule requiring 3 days on-site. This role is responsible for managing complex onboardings for the Electronic Archiving (EA) program, ensuring compliance with Records Management policies and adherence to best practices. THey manage other program level efforts as directed and aligned with RRD Global Strategic Manager and EA Global Lead. Serve as a project manager and lead for complex, high priority, or high risk Archive360 onboardings Manage Program level initiatives and enterprise data migrations (including ERA, ZL Tech, and On Demand environments) from initiation through successful UAT and deployment. Collaborate with Global eArchive Project Manager Lead as assigned Archive360 onboarding requests (BAU, Ad hoc, other programs) Collaborate with EA Records Specialist, as needed for program initiatives or for interfacing with IM/DLM Team Attend and lead relevant client meetings, production and management status calls and provide training and guidance to team members on electronic records management policies and procedures as directed Provide transparent, proactive status updates, risk assessments, and escalation paths on project status to the Global EA Lead and key stakeholders. Responsible for escalating issues to Global eArchive Project Manager Lead or Global EA Lead Track, analyze and report on quality metrics, strategize with the client, and deliver services, which will attract and retain client loyalty Ensure all deliverable deadlines are met for all individuals and parts involved in the process for all onboardings and special projects Maintain contact with clients/stakeholders to set project milestones, create project estimates, track schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required Qualifications Bachelor's degree in a related field 8+ years of relevant work experience Excellent Mac and/or PC computer skills; ability to learn and become proficient with new applications, and ability to provide basic troubleshooting. Familiarity with enterprise software deployment, eDiscovery and data migration expertise preferred. Must be proactive, collaborative, driven and seek excellence in execution of tasks. Experience in utilizing continuous improvement and automation tools to create and track metrics is preferred. Complete understanding of the “Big Picture” which allows the individual to problem-solve, analyze potential solutions and use sound judgment to make good business decisions. Ability to interpret and understand clients’ expectations and direct the production team. Strong project management discipline, organizational skills and time-management skills. Proven track record with strong and effective client relationships and solution delivery. Outstanding presentation and communication skills, both written and verbal, with the ability to listen for understanding. Ability to manage multiple projects at one time in a dynamic environment. Excellent interpersonal skills; experience and ability to work with cross-functional teams, internally and client-side; independently or as part of a team Ability to anticipate needs on behalf of the client, not only to serve the client but also increase volume and profitability Additional Information RRD's current salary range for this role is $74,000 to $115,500 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLNAT #LI-NH #LI-Hybrid All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Job DescriptionCompany Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description Schedule: Monday - Friday 8:00am - 5:00pm The Lead Records Associate is a member of the Williams Lea team delivering exceptional customer service to our clients. Responsibilities include, but are not limited to, fulfilling client records and information governance requests, file and database maintenance or matter mobility using physical, digital and electronic records systems, assignment of special projects, or general office duties as needed. The Records Lead will coordinate workflow and oversee a small team in the HR Information System. Job duties (* denotes an “essential function”) • *Use established customer service skills to provide job intake, prioritize jobs, and delegate duties to team members according to policies, procedures and client needs, • *Thoroughly assess job request and identify correct process needed to create and manage service requests, • *Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction, • *Utilize appropriate logs and/or tracking software for all assigned work, and monitor the work produced by the team to ensure quality throughout task lifecycle, • *Ensure self and team provide outstanding service to client, build strong customer relationships, meet contracted deadlines for accepting, completing, and delivering all work to client satisfaction, • *Lead team members in completing large or complex jobs i.e. large numbers and/or complex requests, • *Use extensive knowledge and judgment in records services to navigate unclear requests to ensure compliance with established policies for retention, matter mobility and information governance; provide guidance to team members when interacting with clients on the same, • *Act as a subject matter expert regarding the records management database, records policies and procedures, • *Interface and liaise with clients and vendors, peers and other colleagues for any records requests or records software requests, • *Lead projects, as needed, • *Produce required reports on schedule, • *Suggest improvements to established procedures, • *Resolve operational problems, and communicate with peers, supervisor or client on job or deadline issues, • *Train new or junior staff members, • *Help foster a proactive environment of continuous service enhancement and relationship building with the client, • *Process tasks and conduct activities for direct reports in HR Information System, most often for Time and Absence-keeping, or others as required., • Handle sensitive and/or confidential documents and information, • Assist peer teams in other service lines, as needed, • Complete other tasks and assignments as assigned by management, • Professionally interact with clients in person, over the phone or electronically, • Adhere to Williams Lea policies in addition to client site policies, • Use equipment and supplies in a cost-efficient manner, • Be able to lift up to 50 lbs. on a regular basis, including but not limited to pushing carts of files and lifting boxes of files Qualifications • Highschool diploma or equivalent required. Bachelor’s degree preferred or equivalent work experience, • Minimum 4 years’ experience preferably in a legal, banking or large corporate environment, • Demonstrated experience leading team members, • Advanced skill in legal records services, record-keeping, records management, information governance, matter mobility in a physical, virtual, or electronic records environment, • Advanced skill with records software programs supporting legal records services, including strength in alpha-numeric filing formats, • Strong knowledge in records terminology (terms of media, category, standard title, etc.), file management and retention procedures, • Advanced skill in the use of MS Office software (Word, Excel), • Ability to use HR Information systems, timekeeping, and job tracking systems, • Ability to check work of other team members as part of the established quality assurance (QA) procedure, • Ability to coordinate and maintain relationships with external vendors, • Ability to work in a fast-paced, team environment, working both independently and collaboratively, • Ability to prioritize work, balance projects and meet deadlines in a timely manner, • Strong attention to detail with good organizational skills and emphasis on accuracy and quality, • Ability to handle sensitive and/or confidential documents and information, • Ability to make independent decisions that conform to business needs and policy with little oversight, • Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level, • Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure, • Must be self-motivated with positive can-do attitude, • Proven customer service skills are required to create, maintain and enhance customer relationships, • Must be able to interact effectively with multi-functional and diverse backgrounds Additional Information The salary range for this role at the noted RRD location is $23.32 - $34.09 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLNAT #Li-MY1 #LI-onsite All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Job DescriptionCompany Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description Shift: Saturday and Sunday - 7:00am - 7:00pm, and Monday 9:00am - 5:00pm (* denotes an “essential function”) *Utilize appropriate logs for all office services work. *Ensure that job tickets are properly filled out before beginning work. *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures. *Follow procedures to run jobs in proper order. *Communicate with supervisor or client on job or deadline issues. *Meet contracted deadlines for accepting, completing, and delivering all work. *Troubleshoot basic equipment problems. Be able to lift up to 50 lbs. on a regular basis. Prioritize workflow. Performs Quality Assurance on own and work of others. Load machines with various paper, toner, supplies. Answer telephone, emails, and place service calls when needed. Interact with clients in person, over the phone or electronically. Adhere to Williams Lea policies in addition to client site policies. Use equipment and supplies in a cost-efficient manner. Qualifications High school diploma or equivalent. Minimum (1) year office services experience preferably in a legal, banking or large corporate environment. Skilled in the use of mail, phone, email, digital reprographics and mail equipment. Familiar with general back office procedures to meet and maintain client satisfaction. Proven customer service skills are required in order to create, maintain and enhance customer relationships. Good written and verbal communication skills, including professional telephone and email etiquette. Attention to detail with good organizational skills. Must be able to meet deadlines and complete all projects in a timely manner. Ability to handle sensitive and/or confidential documents and information. Able to make independent decisions that conform to business needs and policy. Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level. Must work well in a team environment. Must be able to interact effectively with multi-functional and diverse backgrounds. Ability to work in a fast-paced environment. Must be self-motivated with positive can-do attitude. Additional Information The salary range for this role at the noted RRD location is $24.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLNAT #LI-onsite All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Job DescriptionCompany Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description Schedule: Monday - Friday 9:00am - 6:00pm The Records Lead Analyst is a member of the Williams Lea team delivering exceptional customer service to our clients. Responsibilities include, but are not limited to, fulfilling client records and information governance requests, file and database maintenance or matter mobility using physical, digital and electronic records systems, assignment of special projects, or general office duties as needed. The Records Lead will coordinate workflow and oversee a small team in the HR Information System. Job duties (* denotes an “essential function”) • *Use established customer service skills to provide job intake, prioritize jobs, and delegate duties to team members according to policies, procedures and client needs, • *Thoroughly assess job request and identify correct process needed to create and manage service requests, • *Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction, • *Utilize appropriate logs and/or tracking software for all assigned work, and monitor the work produced by the team to ensure quality throughout task lifecycle, • *Ensure self and team provide outstanding service to client, build strong customer relationships, meet contracted deadlines for accepting, completing, and delivering all work to client satisfaction, • *Lead team members in completing large or complex jobs i.e. large numbers and/or complex requests, • *Use extensive knowledge and judgment in records services to navigate unclear requests to ensure compliance with established policies for retention, matter mobility and information governance; provide guidance to team members when interacting with clients on the same, • *Act as a subject matter expert regarding the records management database, records policies and procedures, • *Interface and liaise with clients and vendors, peers and other colleagues for any records requests or records software requests, • *Lead projects, as needed, • *Produce required reports on schedule, • *Suggest improvements to established procedures, • *Resolve operational problems, and communicate with peers, supervisor or client on job or deadline issues, • *Train new or junior staff members, • *Help foster a proactive environment of continuous service enhancement and relationship building with the client, • *Process tasks and conduct activities for direct reports in HR Information System, most often for Time and Absence-keeping, or others as required., • Handle sensitive and/or confidential documents and information, • Assist peer teams in other service lines, as needed, • Complete other tasks and assignments as assigned by management, • Professionally interact with clients in person, over the phone or electronically, • Adhere to Williams Lea policies in addition to client site policies, • Use equipment and supplies in a cost-efficient manner, • Be able to lift up to 50 lbs. on a regular basis, including but not limited to pushing carts of files and lifting boxes of filesQualifications, • Highschool diploma or equivalent required. Bachelor’s degree preferred or equivalent work experience, • Minimum 4 years’ experience preferably in a legal, banking or large corporate environment, • Demonstrated experience leading team members, • Advanced skill in legal records services, record-keeping, records management, information governance, matter mobility in a physical, virtual, or electronic records environment, • Advanced skill with records software programs supporting legal records services, including strength in alpha-numeric filing formats, • Strong knowledge in records terminology (terms of media, category, standard title, etc.), file management and retention procedures, • Advanced skill in the use of MS Office software (Word, Excel), • Ability to use HR Information systems, timekeeping, and job tracking systems, • Ability to check work of other team members as part of the established quality assurance (QA) procedure, • Ability to coordinate and maintain relationships with external vendors, • Ability to work in a fast-paced, team environment, working both independently and collaboratively, • Ability to prioritize work, balance projects and meet deadlines in a timely manner, • Strong attention to detail with good organizational skills and emphasis on accuracy and quality, • Ability to handle sensitive and/or confidential documents and information, • Ability to make independent decisions that conform to business needs and policy with little oversight, • Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level, • Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure, • Must be self-motivated with positive can-do attitude, • Proven customer service skills are required to create, maintain and enhance customer relationships, • Must be able to interact effectively with multi-functional and diverse backgrounds Additional Information The salary range for this role at the noted RRD location is $25.24 - $36.78 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLNAT #LI-MY1 #LI-onsite All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Job DescriptionCompany Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description We are looking to add a Reprographics Associate to the team! This is a 2nd Shift role working Monday - Friday 3:00 p.m. to 12:00 a.m. The core role of the Reprographics Associate is to support various services of the account which may include but are not limited to reprographics, binding services, mail services, conference room, and facilities services. Responsibilities: • Accurately log all job requests and communicate, in a timely manner, with clients, • Create, modify, assemble, and bind documents, and prepare reports, • Perform general clerical duties in connection with the Reprographics Department's needs, • Quality check all work products to ensure accuracy and completion of all client specifications, • Arrange for delivery of printed materials, per client instructions, using overnight and local courier services, • Perform key ops procedures on office reprographics equipment, • Troubleshoot problems with reprographics equipment and place service calls as needed, • Ensure the confidential integrity of the workspace and projects in progress, • Work on special projects as designated by the client and/or RRD management, • Maintain inventory of office supplies needed for Reprographics work, i.e. paper, toner, etc., • Communicate consistently with management on projects or equipment-related matters, • Provide vendor escorts, as needed, • Coordinates messenger services/deliveries, • Perform other duties as needed, at the siteQualifications, • High School Diploma or GED preferred, • 2 or more years experience in a customer service function in a relatable industry, • Intermediate to Advanced skills in Microsoft Word, Excel, and PowerPoint, • Ability to quickly learn proprietary systems, • Strong computer literacy and ability to work in a team environment, • Excellent written and verbal communication, • "Can do" attitude to provide premier service to clients, • Desire to train across multiple job functions, • Ability to handle highly confidential information Additional Information The salary range for this role at the noted RRD location is $19.13-26.44/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLNAT #LI-Onsite #LI-NH1 All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Job DescriptionCompany Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description This is an exciting B2B Sales Management role, leading a very impactful team of sellers in all stages of their careers. New sales rep development and coaching is a key in this role. This role manages sales, service and distribution of the organizations solutions / products / services within a specified region or other major geographic area through assigned sales representatives and sales office activities. Ensure the maximum sales volume and profitability for the organizations products and services in assigned region. Responsibilities: • Achieve and exceed all Region revenue, profit and expense objectives by expanding key strategies and maintaining a high level of performance with current customers as well as identifying and developing new opportunities with a focus on the company's Total Print Management objective through the management of a team of sales representatives, • Carries out management responsibilities, including, but not limited to interviewing, hiring, training; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in accordance with the organizations policies and procedures, as well as applicable laws, • Develops annual business plan in conjunction with Vice President-Sales, which details sales activities for the sales region and sales representatives to focus on meeting or exceeding sales quota, • Uses consultative selling approach, demonstrates extensive knowledge of each accounts needs and industry, market conductions, pricing and competitive activity, • Maintains accurate records of all forecasting, sales and prospecting activities including sales calls, presentations, closed sales and follow-up activities within assigned territories, • Submits all required reports to upper management and corporate in a timely manner, • Attract new sales representatives through successful recruiting strategies, • Actively involved in the development of new sales representatives sales orientation and sales training programs, • Participates and contributes to the professional development and increased knowledge of product and services to sales representatives, • Develop and maintain multi-level relationships within accounts, inclusive of establishing high-level contacts, identify and influence decision makers., • Maintains contact with all clients in the market area to ensure the highest level of customer satisfaction, • Creates and conducts effective proposal presentations and RFP responses., • Assists with the implementation of new products and services within existing and new clients, • Proactively establishes and maintains effective working team relationships with direct team members, as well as support departments, • Monitors and evaluates changes and developments within accounts, the marketplace, the competition and the industry, • Performs other related duties and participates in special projects as assigned.Qualifications, • Bachelors degree in Business or related field or an equivalent number of years experience in a Sales Representative, Sales Supervisor, Sales Manager or other relevant area of work focused on sales and sales management activities, • Requires very good understanding of sales and sales management principles, which is typically seen with 4+ years of sales management experience, • Must have excellent written and verbal communication skills as the person in this role will be responsible for or will assist in proposal development, presentations to internal and external customers and the development of his/her sales representatives, • Demonstrates successful selling abilities, including cold calling, as well as strong products and services knowledge as it relates to the printing industry, • Good analytical ability in order to conduct comprehensive customer needs analyses, develop recommendations, overcome objections, and create solutions, • Requires ingenuity, resourcefulness and creativity, • Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; sets realistic action plans, • Takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed, • Must have the ability to lead, and to create an atmosphere where others can perform at an optimal level, • Knowledge of all company policies, procedures and principles of business ethics and ensures that they are communicated and implemented within the team, • Requires working knowledge of Microsoft Office suite, • Must have a valid drivers license. Additional Information All your information will be kept confidential according to EEO guidelines. RRD's current salary range for this role is $105,100 - 169,500 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. This role is Salary + bonus. Bonus is based on regional sales performance. #LI-BH1 #LI-Hybrid All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. The Sales Representative is the principal representative of RRD responsible for understanding and representing the products, services, and solutions it provides to clients. Sales Representatives recognize revenue opportunities and turn leads into long-lasting partnerships. A Sales Representative is responsible for promoting sales in creative and effective ways through a sophisticated consultative process with clients. The position requires product knowledge, an understanding of industry trends, and ability to develop strategic plans with a high level of planning and foresight to maximize sales and revenue from existing clients as well as new clients and prospect Key Duties & Responsibilities Establishing a strategic and sophisticated consultative process which engages new and existing clients regarding the promotion and marketing of Company products, services and solutions and capturing all revenue opportunities, expanding knowledge base of client business/objectives and requirements, building meaningful value-added relationships by: • Building strong partnerships and sales strategies with existing and new clients through developing a deep understanding of their businesses and marketing/advertising initiatives., • Thorough understanding of all Print products and solutions and how they can provide value to a client's operations. Engage other RRD product sales experts to propose optimum customer solutions., • Effectively communicate how best to promote Company products and services to best fit a client or prospective client's needs (Travel may be necessary) Maintain and grow customer accounts by: • Providing valued, comprehensive and strategic account management., • Ensuring tactical and flawless implementation of products, services, and solutions., • Researching, tailoring, and teaching commercial insights to clients; and remaining point of contact to ensure client s concerns are addressed Provide accurate and timely reports and forecasting as required by Company. Education: • High School Diploma or GED (Required), • Bachelor's Degree (Preferred), • In lieu of the above education requirements, a combination of experience and education will be considered. Experience • 3 - 5 years 3+ years of successful outside sales and/or RRD Account Management experience (Required), • Experience in media is highly preferred Knowledge/Skills & Abilities • Ability to determine and resolve issues and implications, • Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results., • Ability to educate and influence stakeholders/audiences resulting in closed/won business., • Excellent written and oral communication skills, • Ability to manage multiple clients while seeking new opportunities., • Proficiency in Microsoft Office and CRM software, with aptitude to learn system This is a salary plus incentive program eligible role. RRD's current pay range for this role is $50,000 to $150,000 / year. The pay range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. It is not typical for the final salary offered to be near or at the top of the range. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. All your information will be kept confidential according to EEO guidelines. #LI-LC4 All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. _

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. The Business Development Manager is responsible for driving the growth and expansion of the company by partnering with RRD Sales to identify new business opportunities with existing customers, leveraging strategic partnerships, and leading initiatives that enhance the company’s market presence. This role requires a deep understanding of business, financials, RRD products/services, and the challenges of clients Responsibilities • Act as the primary point of contact for all business development initiatives for the Asia packaging & label platform, • Develops colleagues’ and customers’ understanding of services and solutions provided by the Asia packaging & label platforms, • Work closely with National Sales, Strategy, and Business Development to develop and execute a process to vet new opportunities for strategic and tactical fit., • Responsible for following up on Packaging & label Opportunities in Salesforce to ensure the information provided is complete and accurate, and enforce the adoption of Salesforce as the single source of sales pipeline information, • Identify and analyze market trends, customer needs, and competitive landscape., • Explore and evaluate new business opportunities, including existing and potential clients, partnerships, and markets., • Build and maintain strong relationships with sales rep, • Oversee the preparation of proposals and presentations for potential clients and partners., • Ensure that all proposals align with the company’s strategic objectives and value proposition., • Work closely with marketing, sales, and product development teams to ensure alignment on business goals and messaging., • Collaborate with senior management to define and prioritize business development initiatives., • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative sales solutions., • Anticipates and understands customer/account needs, feedback, and objections, and identifies and explains solutions, • Uses a high degree of judgment, discretion, and creativity to persuade customers/accounts to adopt a favorable view and decide to buy., • Anticipates and understands customer/account needs, feedback, and objections, and identifies and explains solutions., • Bachelor's degree in marketing, business or related field, • MBA preferred, • 5-7 years of experience in the packaging industry, preferably in folding cartons, • Packaging Knowledge – Folding Carton, Rigid Box, Pulp Tray, Inserts, Corrugate, POP Displays, Retail & Industrial Packaging, • 10+ years of sales experience prospecting new business as well as maintaining account relationships for existing business, • Experience of working with Global Brands and marketplaces, • Experience of Asia (China & SEA) packaging, label and supply chain, • Understanding of Asia (China & SEA) competitive landscape and challenges Skills and Certifications • Strong analytical and strategic thinking skills., • Excellent communication, presentation, negotiation, and interpersonal skills., • Ability to work collaboratively across departments and influence stakeholders at all levels., • Requires depth and/or breadth of sales expertise within a specialized product, service, or account type., • Recognized as an expert in one or more areas., • Demonstrated experience in sales account management and profitable growth., • Proficiency with MS Office software products., • 3+ years experience in business development, contracts, licensing or marketing., • Well developed research skills., • Excellent written and oral presentation skills., • Strong financial background., • Demonstrated project management skills., • General comfort in working with ambiguity. RRD's current salary range for this role is $98,100 to $156,000 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #LI-RRD #LI-Remote _

Job DescriptionCompany Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description Shift: Monday-Friday 2:00pm-11:00pm (* denotes an “essential function”) *Utilize appropriate logs for all office services work. *Ensure that job tickets are properly filled out before beginning work. *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures. *Follow procedures to run jobs in proper order. *Communicate with supervisor or client on job or deadline issues. *Meet contracted deadlines for accepting, completing, and delivering all work. *Troubleshoot basic equipment problems. Be able to lift up to 50 lbs. on a regular basis. Prioritize workflow. Performs Quality Assurance on own and work of others. Load machines with various paper, toner, supplies. Answer telephone, emails, and place service calls when needed. Interact with clients in person, over the phone or electronically. Adhere to Williams Lea policies in addition to client site policies. Use equipment and supplies in a cost-efficient manner. Qualifications High school diploma or equivalent. Minimum (1) year office services experience preferably in a legal, banking or large corporate environment. Skilled in the use of mail, phone, email, digital reprographics and mail equipment. Familiar with general back office procedures to meet and maintain client satisfaction. Proven customer service skills are required in order to create, maintain and enhance customer relationships. Good written and verbal communication skills, including professional telephone and email etiquette. Attention to detail with good organizational skills. Must be able to meet deadlines and complete all projects in a timely manner. Ability to handle sensitive and/or confidential documents and information. Able to make independent decisions that conform to business needs and policy. Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level. Must work well in a team environment. Must be able to interact effectively with multi-functional and diverse backgrounds. Ability to work in a fast-paced environment. Must be self-motivated with positive can-do attitude. Additional Information The salary range for this role at the noted RRD location is $20.00 - $21.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLNAT #LI-onsite All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Job DescriptionCompany Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description Schedule: Monday - Friday 8:30am - 5:30pm The Reservations Lead delivers exceptional customer service for our clients Responsibilities include leading employee(s) and directing workflow for one or more service lines in: reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio/visual, reception, expense processing, accounts payable, or other back-office (administrative, virtual or shared) services, or any other Williams Lea service lines, as needed. Job duties (* denotes an “essential function”) • *Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures, • *Communicate with direct reports, manager and client on job or deadline issues., • *Immediately escalate operational problems or issues to Supervisor or Manager., • *Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures., • *Intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates., • *Ensure team provides outstanding service to client, while building strong customer relationships., • *Produce required reports on schedule., • *Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests), • *Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction., • *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines., • *Assess incoming requests selecting the best equipment and/or resources for successful completion, • *Make sure team follows standard operating procedures., • *Train new employees on policies and procedures., • Load copiers with paper and toner as needed., • Maintain all logs and reporting documentation as required., • Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in, support large or complex projects, immediate client requests, etc., • Must be able to lift up to 50 lbs. on a regular basis., • Adhere to Williams Lea policies in addition to client site policies., • Use equipment and supplies in a cost-efficient manner.Qualifications, • High school diploma or equivalent., • Minimum of 3 years’ experience in office services preferably in a legal, banking or large corporate environment., • Experience leading employees in areas of process and policy adherence, and time and absence tracking., • Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously., • Intermediate computer skills required, generally using Microsoft Office., • Familiar with procedures, software and equipment supporting applicable to service lines., • Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills., • Attention to detail with emphasis on accuracy and quality., • Ability to handle sensitive and/or confidential documents and information., • Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions., • Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures., • Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level., • Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment., • Must be self-motivated with positive can-do attitude. Additional Information The salary range for this role at the noted RRD location is $20.38 - $28.85 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLNAT #LI-MY1 #LI-onsite All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

A lighting design studio in Secaucus, New Jersey, is seeking a Warehouse Associate for inbound and quality control tasks. This full-time position requires 2-4 years of experience in a live event or AV style warehouse environment, along with strong attention to detail and collaboration skills.

RRD is looking for an Office Services Associate in New York, NY. The role involves providing daily back office services including reprographics and mail services. The ideal candidate should have at least one year of experience in an office services environment and strong customer service skills.

Job DescriptionCompany Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description Position summary The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. Job duties (* denotes an “essential function”) • *Utilize appropriate logs for all office services work., • *Ensure that job tickets are properly filled out before beginning work., • *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures., • *Follow procedures to run jobs in proper order., • *Communicate with supervisor or client on job or deadline issues., • *Meet contracted deadlines for accepting, completing, and delivering all work., • *Troubleshoot basic equipment problems., • Be able to lift up to 50 lbs. on a regular basis., • Prioritize workflow., • Performs Quality Assurance on own and work of others., • Load machines with various paper, toner, supplies., • Answer telephone, emails, and place service calls when needed., • Interact with clients in person, over the phone or electronically., • Adhere to Williams Lea policies in addition to client site policies., • Use equipment and supplies in a cost-efficient manner. Working conditions • Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site., • Ability to work overtime as needed., • Work is performed in a professional work environment., • Professional attire required., • Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner., • Must be able to work standing up all or most of the timeQualifications, • High school diploma or equivalent., • Minimum (1) year office services experience preferably in a legal, banking or large corporate environment., • Skilled in the use of mail, phone, email, digital reprographics and mail equipment., • Familiar with general back office procedures to meet and maintain client satisfaction., • Proven customer service skills are required in order to create, maintain and enhance customer relationships., • Good written and verbal communication skills, including professional telephone and email etiquette., • Attention to detail with good organizational skills., • Must be able to meet deadlines and complete all projects in a timely manner., • Ability to handle sensitive and/or confidential documents and information., • Able to make independent decisions that conform to business needs and policy., • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level., • Must work well in a team environment., • Must be able to interact effectively with multi-functional and diverse backgrounds., • Ability to work in a fast-paced environment., • Must be self-motivated with positive can-do attitude. Additional Information The range of pay for this role at the noted RRD location is $19.25to $21/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. Shift: Monday to Friday, 8:00am to 11:00pm (Varies depending on client need) #GOC #LI-0925 #li-onsite #WLNAT All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Job DescriptionCompany Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description Schedule: Monday - Friday 8:00am-5:00pm The Workflow Coordinator for Office Services delivers exceptional customer service for our clients by coordinating workflow in one or more of the following areas: reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio/visual, reception. Workflow Coordinators will support other Williams Lea service lines as needed, including but not limited to expense processing, accounts payable, or other back-office (administrative, virtual or shared) services. Job duties (* denotes an “essential function”) • *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates., • *Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests), • *Ensure team provides outstanding service to client, while building strong customer relationships., • *Immediately escalate any operational problems or issues to Lead, Supervisor or Manager., • *Produce required reports on schedule., • *Provide job intake services as prescribed by manager., • *Read, interpret and understand all requests (emails, phone, in-person, and forms)., • *Communicate with manager and client on job or deadline issues., • *Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction., • *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines., • *Assess incoming requests selecting the best equipment and/or resources for successful completion, • *Make sure team follows standard operating procedures at all times., • *Train new employees on policies and procedures., • Load copiers with paper and toner as needed., • Maintain all logs and reporting documentation as required., • Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in., • Must be able to lift up to 50 lbs. on a regular basis., • Adhere to Williams Lea policies in addition to client site policies., • Use equipment and supplies in a cost-efficient manner.Qualifications, • High school diploma or equivalent., • Minimum of three years’ experience in office services preferably in a legal, banking or large corporate environment., • Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously., • Intermediate computer skills required, generally using Microsoft Office., • Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services, • Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line., • Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills., • Attention to detail with emphasis on accuracy and quality., • Ability to handle sensitive and/or confidential documents and information., • Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions., • Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures., • Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level., • Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment., • Must be self-motivated with positive can-do attitude. Additional Information The salary range for this role at the noted RRD location is $18.99 - $26.59 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLNAT #LI-MY1 #LI-onsite All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Job DescriptionCompany Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description RR Donnelley is adding a Senior Designer to their Presentation Design team supporting an Investment Banking Client in New York City! This role is responsible for creating, designing, and elevating best-in-class pitchbooks, infographics, and PowerPoint presentations for high profile clients. This position will confer with the client, review instructions or customer requirements and perform a variety of projects including, custom templates, page layouts or inserts, color corrections, or technical illustrations via Photoshop, Illustrator or AI software. This position may also develop and maintain relationships with key clients, providing excellent customer service and giving clear communication of client expectations. Responsibilities include: Create and elevate best-in-class pitchbooks, infographics, and PPT presentations for high-profile clients. Utilize a wide range of application software ( i.e. Adobe and Office Suites) at an advanced level to produce the optimal product for the client. Analyze and solve problems related to customer supplied files, images or instructions / queries. Up to date in most recent financial design trends. Serve as a direct liaison to the client, ensuring timely and accurate production of the client's job and discussing the project directly with the client. May supervise or lead the implementation of various projects, including planning and scheduling while interacting with the client as well as the project management team. Work under minimal supervision, regularly exercising discretion and independent judgment involving complex tasks. Performs other related duties and participates in special projects as assigned. Qualifications Bachelor’s Degree or equivalent with 7+ years of relevant experience required. Must have portfolio of work to share featuring relevant design work and experience. Would prefer to see work in the financial or technology sectors and pitchbook design. Must be able to elevate design across an array of styles/brands/brand guidelines. Must have excellent oral and written communication skills to communicate effectively to the team and across departments when completing assignments. Must have proven technical and process knowledge of Adobe Suite as well as PowerPoint. Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs. Experience with design in the financial sector is preferred. Additional Information RRD's current salary range for this role is $91,800 to $146,800 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLNAT #LI-Onsite #LI-NH1 All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Job DescriptionCompany Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description Shift: Monday-Friday, 8:00am-5:00pm The Lead Office Services Associate delivers exceptional customer service for our clients Responsibilities include leading employee(s) and directing workflow for one or more service lines in: reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio/visual, reception, expense processing, accounts payable, or other back-office (administrative, virtual or shared) services, or any other Williams Lea service lines, as needed. Job Duties (* denotes an “essential function”) • *Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures, • *Communicate with direct reports, manager and client on job or deadline issues., • *Immediately escalate operational problems or issues to Supervisor or Manager., • *Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures., • *Intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates., • *Ensure team provides outstanding service to client, while building strong customer relationships., • *Produce required reports on schedule., • *Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests), • *Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction., • *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines., • *Assess incoming requests selecting the best equipment and/or resources for successful completion, • *Make sure team follows standard operating procedures., • *Train new employees on policies and procedures., • Load copiers with paper and toner as needed., • Maintain all logs and reporting documentation as required., • Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in, support large or complex projects, immediate client requests, etc., • Must be able to lift up to 50 lbs. on a regular basis., • Adhere to Williams Lea policies in addition to client site policies., • Use equipment and supplies in a cost-efficient manner.Qualifications, • High school diploma or equivalent., • Minimum of 3 years’ experience in office services preferably in a legal, banking or large corporate environment., • Experience leading employees in areas of process and policy adherence, and time and absence tracking., • Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously., • Intermediate computer skills required, generally using Microsoft Office., • Familiar with procedures, software and equipment supporting applicable to service lines., • Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills., • Attention to detail with emphasis on accuracy and quality., • Ability to handle sensitive and/or confidential documents and information., • Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions., • Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures., • Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level., • Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment., • Must be self-motivated with positive can-do attitude. Additional Information The range of pay for this role at the noted RRD location is $21.97 - $31.20/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #LI-MY1 #LI-onsite #WLNAT All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Job DescriptionCompany Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description Schedule: Monday - Friday, 9:00am -6:00pm The Front of House Lead delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for one or more service lines in: reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio/visual, reception, expense processing, accounts payable, or other back-office (administrative, virtual or shared) services, or any other Williams Lea service lines, as needed. Job duties (* denotes an “essential function”) • *Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures, • *Communicate with direct reports, manager and client on job or deadline issues., • *Immediately escalate operational problems or issues to Supervisor or Manager., • *Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures., • *Intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates., • *Ensure team provides outstanding service to client, while building strong customer relationships., • *Produce required reports on schedule., • *Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests), • *Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction., • *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines., • *Assess incoming requests selecting the best equipment and/or resources for successful completion, • *Make sure team follows standard operating procedures., • *Train new employees on policies and procedures., • Load copiers with paper and toner as needed., • Maintain all logs and reporting documentation as required., • Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in, support large or complex projects, immediate client requests, etc., • Must be able to lift up to 50 lbs. on a regular basis., • Adhere to Williams Lea policies in addition to client site policies., • Use equipment and supplies in a cost-efficient manner.Qualifications, • High school diploma or equivalent., • Minimum of 3 years’ experience in office services preferably in a legal, banking or large corporate environment., • Experience leading employees in areas of process and policy adherence, and time and absence tracking., • Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously., • Intermediate computer skills required, generally using Microsoft Office., • Familiar with procedures, software and equipment supporting applicable to service lines., • Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills., • Attention to detail with emphasis on accuracy and quality., • Ability to handle sensitive and/or confidential documents and information., • Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions., • Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures., • Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level., • Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment., • Must be self-motivated with positive can-do attitude. Additional Information The salary range for this role at the noted RRD location is $19.13 - $26.44 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #LI-MY1 #LI-Onsite All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans