Surveillance Agent
23 days ago
Albuquerque
Job Description JOB DESCRIPTION Position Title: Surveillance Agent Department: Surveillance Employment Classification: Non-Exempt Position Summary/General Description: A Surveillance Agent uses audio and video equipment to observe and report illegal activity and non-compliance of regulations, policies and procedures. Expectations: • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures., • Act as a role model within and outside the corporation., • Maintain a positive and respectful attitude toward customers and co-workers., • Consistently report to work on time prepared to perform duties of position. Essential Duties & Responsibilities: • Maintain and use video/audio surveillance equipment to monitor gaming activities using multiple monitors. These functional areas include, but are not limited to: Casino table games, cashier cage, video slot machines, restaurant, coin booth, count, sort, money rooms, storage locations, vault, entrances, outdoor grounds, parking lots, stairs and open common areas., • Observe monetary transactions/stations. Document all transactions for procedural inconsistencies., • Maintain strict confidentiality of duties, reports, investigations and any other job related information at all times., • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays., • Follow standard operating procedures and departmental operating guidelines., • Be knowledgeable of, or be willing to learn gaming rules, regulations/procedures for table games and video slot machines., • Maintain radio contact with security personnel, casino managers and other surveillance personnel as assigned. Speak clearly, understand radio transmissions and operate assigned equipment., • Work within, adhere to and contribute to an established operational chain of command., • Prepare and maintain an official log of departmental activities., • Document and collect evidence for casino use/or legal purposes., • Make quick decisions under stressful conditions., • Draft written reports and other documentation., • Operate a hand controller lever effectively., • Visually observe and discern screen images and make recommendations., • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit)., • Perform basic mathematical problems quickly and accurately., • Perform repetitive duties over long periods of time., • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors)., • Perform additional duties and responsibilities as necessary or assigned. Education & Experience • High School Diploma or GED preferred., • Twenty-four months of relevant work experience in one or more of the following: Surveillance, security, table games, slots or casino cage cashier with money/chip handling responsibility preferred., • Previous surveillance experience preferred. Licensing & Certification: • None. Computer Equipment, Software, Machinery: • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook). Essential Physical Requirements: • Requires the ability to sit, talk and repetitively use hands 51-100% of the time., • Must have eyesight correctable to 20/20 and have no color blindness., • Requires the ability to hear 25-50% of the time., • Requires the ability to balance/climb, bend over, crawl, crouch/stoop, reach overhead, stand, walk and turn/twist 1-24% of the time., • Requires the ability to push/pull, carry, lift and slide/transfer 25- 50+ lbs. 1-24% of the time. Essential Mental Demands: • Requires the ability to solve problems, make decisions, read and write 51-100% of the time., • Requires the ability to organize and interpret data 25-50% of the time. Supervisory Responsibilities: • None. Work Environment (inside/outside): • The job is performed indoors within a confined area. Other Requirements: • Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide/maintain a valid New Mexico drivers’ license., • Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification., • Must attend and pass surveillance training classes and courses., • Must pass a pre-employment alcohol/drug screening.