Lamborghini Minneapolis Sr. Service Advisor (3+ Years Luxury Dealership Experience Required)
11 days ago
Ridgewood
About the Role Lamborghini Minneapolis is looking for a Senior Service Advisor who sets the standard for client experience in the service drive. You'll own the relationship from check-in to delivery, acting as the bridge between our clients and our technical team — ensuring every interaction reflects the precision and care the Lamborghini name demands. This is a performance-driven role for someone who combines genuine client care with strong service sales ability and the organizational discipline to manage a high-end, high-volume environment. What You'll Do • Own the full-service journey: check-in, repair order development, technician coordination, delivery, and follow-up, • Conduct detailed vehicle walk-arounds and document condition, mileage, VIN, and client concerns accurately, • Write clear, comprehensive repair orders and communicate timelines, costs, and recommendations with confidence, • Use TruVideo and digital inspection tools to walk clients through vehicle condition and recommended services, • Identify and sell additional maintenance, repair, and service opportunities, • Coordinate vehicle staging, transportation, and final delivery logistics, • Follow up proactively to drive client satisfaction and repeat business, • Partner with technicians, service administration, and dealership leadership to maintain an efficient workflow Required Qualifications • Prior automotive service advisor experience, • Strong understanding of repair and maintenance processes, timelines, and costs, • Proven ability to explain technical information clearly to non-technical clients, • Demonstrated service sales performance, • High attention to detail and organizational discipline under volume, • Proficiency with dealership management systems and technology, • Valid driver's license with a clean driving record, • Background check and MVR review required Preferred Qualifications • Luxury or exotic brand experience (Lamborghini, Ferrari, McLaren, Porsche, Bentley, Rolls-Royce, Aston Martin, or similar), • Experience with high-net-worth clients or in a luxury retail environment, • Familiarity with Tekion, Reynolds & Reynolds, or comparable DMS platforms, • Experience with digital inspection, video, and electronic estimating tools What We Provide • Full access to dealership systems, digital inspection and estimating technology, service management tools, and manufacturer resources needed to support clients at the highest level. What We Expect • Consistent service sales and hours-sold performance, • CSI scores at or above applicable benchmarks, • Accurate repair orders, estimates, and client documentation, • Proactive communication that protects client expectations and minimizes delays, • A luxury-level experience, every visit, every client, • Maintain strong service sales and hours-sold performance., • Maintain client satisfaction at or above applicable CSI expectations., • Build repeat service business through proactive communication and follow-up., • Maintain accurate repair orders, estimates, documentation, and client communications., • Minimize missed expectations, communication gaps, and service delays., • Maintain efficient service workflow from vehicle check-in through final delivery., • Consistently deliver a luxury-level client experience. Reports to: Service Manager / Parts & Service Leadership