Manager of Operations
14 days ago
Houston
Job Description About the Organization Interfaith Ministries for Greater Houston, now IM Houston, is Greater Houston’s longest-serving interfaith-based social services organization. Originally founded in 1964 as Protestant Charities, we’ve evolved to reflect Houston’s rich diversity of faiths and cultures. Our mission is to bring people of diverse faith traditions together for dialogue, collaboration, and service, as a demonstration of our shared beliefs While our name and logo have been refreshed, our commitment to empowering individuals and uniting communities has never been stronger. Our core services include: • Meals on Wheels/Animeals, • Refugee Services, • Interfaith Relations and Community Partnerships, • Volunteer Houston Position Summary The Manager of Operations manages and oversees day-to-day operational and administrative functions, including facilities, administrative services, and technology coordination, to support organizational effectiveness. Reporting to the VP of Compliance and Operations, this role ensures that operational functions are efficient, compliant, risk-aware, and aligned with organizational strategy. Main Responsibilities Organizational Operations Oversight • Lead day-to-day operational and administrative functions across multiple sites., • Implement and maintain operational policies, procedures, and internal controls in collaboration with the VP of Compliance & Operations., • Oversee vendor contracts, service agreements, and operational partnerships., • Manages daily operational activities across organizational locations to ensure clean, safe, functional, and welcoming environments., • Lead facilities management, including oversight of building systems, maintenance, capital improvements, and space planning., • Manage procurement, relationships, and performance of service vendors, including janitorial, landscaping, security, utilities, and other key facility partners., • Direct front desk and reception services to ensure exceptional internal and external customer experience., • Oversee tenant relationships, including lease management, renewals, and negotiations in collaboration with the VP of Compliance & Operations., • Lead centralized ordering and procurement to reduce redundancy, control costs, and improve efficiency., • Oversee operational readiness for event center activities, including marketing, client relations, event logistics, contracts, and vendor compliance., • Monitor and fully comply with operational policies, procedures, and health and safety regulations. Technology and IT Infrastructure • Coordinate IT infrastructure, systems, and cybersecurity services in partnership with IM Houston’s Managed Service Provider (MSP), escalating issues as appropriate., • Enforce lifecycle management of all hardware, software, and telecommunications systems., • Ensure IT governance, cybersecurity, and data retention policies to ensure compliance and mitigate risk., • Support technology improvements and system enhancements that increase operational efficiency and staff experience, and data integrity., • Ensure the organization's technology systems (hardware, software, databases, telecommunications) meet current and future needs., • Promote sustainable practices and environmentally responsible operations, including energy efficiency and waste reduction strategies. Team Leadership and Organizational Development • Lead, mentor, and evaluate operations and administrative staff., • Promote equity, inclusion, accountability, and continuous improvement., • Support workforce planning and staff development initiatives., • Model and promote IM Houston’s mission, values, and People First culture in all interactions and decision-making., • Encourage ongoing learning, cross-training, and staff recognition to strengthen engagement and retention., • Support staff development and performance management within the operations and administrative services team through coaching, training coordination, and goal alignment. Facilities & Asset Management • Manage facility operations, safety programs, and asset management., • Ensure regulatory, safety, and accessibility compliance., • Manage preventive maintenance and risk mitigation efforts., • Conduct organization-wide assessments of assets, furniture, fixtures, and equipment (FF&E) to guide repair, replacement, or disposal decisions., • Work with the VP of Compliance & Operations regarding capital improvement projects and the development of preventive maintenance schedules across all IM Houston facilities., • Under the direction of the VP of Compliance & Operations, manage tenant relations, leases, and renewals, • Lead sustainability initiatives to promote energy efficiency, waste reduction, and environmentally responsible operations., • Ensure facilities reflect IM Houston’s mission, vision, and values through welcoming, inclusive spaces. Events and Revenue Generation • Ensure operational readiness and customer service standards., • Oversee IM Houston’s Events Center operations, including scheduling, client relations, vendor compliance, and event logistics., • Partner with MarCom and Finance to standardize event pricing, contracts, and marketing. Facilities & Capital Planning • Work with the VP of Compliance & Operations to address capital improvement and long-range facilities planning., • Assist with capital project planning, including budget tracking, timelines, and vendor coordination, under the direction of the VP of Compliance & Operations., • Work with VP of Compliance & Operations to support feasibility studies and future growth planning. Operational Efficiency & Cost Savings • Deploy centralized procurement to reduce redundant spending., • Consolidate vendors and improve purchasing leverage., • Create operational dashboards tracking cost savings and performance. Communications Systems • Update and standardize all organizational communication systems, including cell phone contracts, policies, and procedures, to improve efficiency and reduce costs. Collaboration Across Departments and Employee Engagement: • Collaborate across the organization with resource management, building access, and facilities support to strengthen employee engagement and organizational effectiveness. Culture, Collaboration, and Employee Experience • Reinforce People First practices across departments., • Enhance collaboration with HR, Finance, and Programs for shared ownership of outcomes., • Promote transparency, communication, and accountability through continuous improvement systems. Qualifications, Skills & Experience Education • Bachelor’s degree in Information Technology, Computer Science, Engineering, Facilities Management, Business Administration, or a related field required, • 6–8 years of progressive experience in operations, facilities, or administrative services., • Project Management Professional (PMP) – preferred, • Multi-site operations and infrastructure management, • High-performing team leadership and supervision, • IT systems oversight and vendor management, • Budget development and financial oversight, • Capital project and systems transition leadership, • Strong communication, ethics, confidentiality, equity, and inclusion, • Proficiency in Microsoft Office, project management, and facility management tools Physical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job, with or without reasonable accommodation. • Sitting: Frequently (5–6 hours per day), • Standing/Walking: Frequently (3–4 hours daily), • Lifting/Carrying: Occasionally up to 25 pounds, • Climbing/Bending: Occasionally for inspections, • Manual Dexterity: Frequently required, • Vision and Communication: Constantly required Work Environment • Multi-site offices, event spaces, and community facilities, • Variable noise, lighting, and temperature conditions, • Up to 25% travel between locations, • Occasional evenings and weekends, • Frequent interaction with diverse stakeholders We are an equal opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Cleaning
Driver & Delivery
Kitchen Porter
Waiters
Construction & Trades
Security
Fast Food
Salon & Beauty
Office & Admin
Retail
Sales & Marketing
Warehouse
Customer Service
Host & Hostess
Barista
Entertainment
Accounting & Finance
Animal Care
Art, Media, Design
Bar Staff
Child Care
Education
Engineering
Fashion
Healthcare
Information Technology
Legal
Management
Manufacturing
Online Jobs
Science
Sports & Wellness
Writing & Editing
Other
Page 10