Security health plan jobs in United States

As a Call Center Agent, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service over the phone. You will handle a high volume of inbound and outbound calls in a timely manner, ensuring customer satisfaction and retention. Responsibilities: Answer incoming customer calls promptly and professionally. Provide accurate information about products, services, pricing, and availability. Assist customers with placing orders, processing returns, and resolving billing inquiries. Troubleshoot and resolve customer issues and complaints effectively and efficiently. Escalate complex issues to appropriate departments or supervisors for resolution. Follow up with customers to ensure their concerns are fully addressed and resolved. Keep detailed records of customer interactions, transactions, comments, and complaints. Adhere to company policies and procedures regarding customer interactions, confidentiality, and data security. Meet or exceed performance goals, including call handling metrics, quality assurance standards, and customer satisfaction targets. Participate in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques. Collaborate with team members and supervisors to improve processes, share best practices, and achieve collective goals. Maintain a positive and professional attitude in all customer interactions, even in challenging situations. Stay informed about industry trends, competitor activities, and new product offerings to better serve customers and provide relevant information. Flexibility to work in shifts, including evenings, weekends, and holidays, as required by business needs. Qualifications: High school diploma or equivalent; additional education or certification in customer service or related field is a plus. Previous experience in a customer service or call center environment preferred. Excellent communication skills, both verbal and written, with a clear and professional phone manner. Strong active listening skills and the ability to empathize with customers' concerns. Proficiency in computer skills, including typing, navigating multiple systems, and using CRM software. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Problem-solving skills with a proactive and solutions-oriented approach. Attention to detail and accuracy in data entry and documentation. Ability to work independently with minimal supervision and as part of a team. Adaptability to changing policies, procedures, and technology. Working Conditions: Office environment with prolonged periods of sitting and using a computer. High volume of incoming calls with varying levels of complexity and urgency. Occasional exposure to stressful or challenging customer interactions. Shift work may be required, including evenings, weekends, and holidays. Benefits: Competitive salary commensurate with experience. Flexible work schedule and remote work opportunity. Professional development and training opportunities. Health insurance, retirement plans, and other benefits package options. $30-40 per Hourly Rate.

As a Payroll Administrator, you will be responsible for processing payroll transactions accurately and timely, ensuring compliance with relevant laws and regulations. You will collaborate closely with HR and Finance departments to maintain payroll records, resolve discrepancies, and provide exceptional service to employees regarding payroll-related inquiries. Key Responsibilities: Payroll Processing: Collect and verify timekeeping information for all employees. Calculate wages, deductions, and overtime hours. Process payroll transactions accurately and on time. Review and reconcile payroll data before finalizing payments. Compliance and Reporting: Ensure compliance with federal, state, and local payroll regulations. Prepare and submit payroll tax returns, including W-2 and 1099 forms. Keep abreast of changes in payroll laws and regulations and implement necessary updates. Generate payroll reports for management and auditors as required. Record Maintenance: Maintain accurate payroll records and employee information. Update employee payroll records for changes in status or benefits. Monitor paid time off (PTO), sick leave, and other absences. Problem Resolution: Investigate and resolve payroll discrepancies and issues. Address employee inquiries regarding payroll matters. Collaborate with HR and Finance departments to resolve payroll-related problems. Systems Management: Utilize payroll software to process payments and maintain records. Ensure the integrity and security of payroll systems and data. Assist in the implementation and maintenance of new payroll software or upgrades. Qualifications: Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred. Proven experience as a Payroll Administrator or similar role. In-depth knowledge of payroll processes, regulations, and tax laws. Proficiency in payroll software and MS Office, especially Excel. Strong attention to detail and accuracy. Excellent communication and interpersonal skills. Ability to prioritize tasks and meet deadlines in a fast-paced environment. Discretion in handling confidential information. Benefits: Competitive salary Health, dental, and vision insurance Retirement savings plan Paid time off and holidays Professional development opportunities Work Environment: You will work in an office setting, collaborating with colleagues from HR, Finance, and other departments. This position may require occasional overtime during peak periods, such as payroll processing deadlines. Company Culture: Our company values integrity, collaboration, and excellence. We strive to create a supportive and inclusive work environment where employees can grow personally and professionally. Application Process: If you meet the qualifications and are interested in joining our team, please submit your resume and cover letter detailing your relevant experience and why you are a good fit for this role.

Job description Community Habilitation Specialists support and assist the participants in achieving their daily living goals, skills and other activities such as, activity development and training in social interaction and helping then live as independently as possible. ESSENTIAL DUTIES AND RESPONSIBILITIES Habilitation Plan (Community Habilitation Plan) Other related tasks that may be assigned Assist consumer with needs identified in Individualized Service Plan such as, self-care, toileting, showering, tooth brushing, grooming, dressing and ensure proper hygiene Assist consumer with proper eating and drinking skills and table manners as identified in Individualized Service Plan Assist consumer in attaining skills needed for daily living and socialization according to their abilities Safely accompany consumer to community resources (stores, places of worship, recreation, and health facilities, etc.) to promote the use of available ordinary community resources Must be able to perform SCIP-R physical intervention techniques (i.e., core techniques; specialized and restrictive) Report any emergency (regardless of nature) directly to supervisor Participate in meetings relevant to Individualized Service Plan Attend staff meetings and in-service training Become a consistent role model and help in the consumer’s lives Secure permission and money for all recreational trips Other related tasks that may be assigned Qualification/Requirements Participation in OPWDD community-based training program perferred Ability to lift, push, pull 60 pounds without assistance and climb stairs Verbal and written communication skills essential to perform function of position Case note writing experience Education High School Diploma/GED or equivalent degree preferred Preferred Training/Certification SCIP-R CPR/First Aid Benefits: Medical Dental Vision Life Insurance 403(B) Retirement Plan Supplemental Benefits (AFLAC) Commuter Benefits PFL/FMLA Job Types: Full-time, Part-time Pay: From $19.00 per hour Schedule: After school Day shift Evening shift Weekends as needed Work Location: In person

Job Announcement MENA Program Director The International Legal Foundation (ILF) is hiring a program director to help advance the development of the ILF’s public defender programs in Tunisia and the West Bank. The ILF program director for the Middle East and North Africa (MENA) will lead the ILF’s long-term efforts in the region to build a culture of defense through practical skill-building and case-based mentoring, as well as project implementation aimed at strengthening the quality and effectiveness of defense services. This is a great opportunity for an experienced criminal defense lawyer to join a global team of experts who are fighting injustice and discrimination while transforming legal systems around the world. Driven by the belief that every person accused of a crime deserves to be represented by a well-trained lawyer, the ILF has established pioneering public defender programs in Afghanistan, Myanmar, Nepal, Tunisia and the West Bank of Palestine, and is providing technical assistance to legal aid providers in the Republic of Georgia and Indonesia, who are leading the fight for equal access to justice for poor and vulnerable accused. The ILF’s uniquely practical and effective approach focuses on incrementally developing the knowledge and skills of local lawyers through mentoring—not simply dropping in and providing one off trainings—empowering them to provide high-quality, client-centered, rights-based legal aid and challenge injustice. In addition to its ground-up work establishing effective public defender systems, the ILF also engages in high-level global advocacy, pushing countries, international institutions, and donors to prioritize legal aid as a fundamental human right. The ideal candidate will be a passionate, committed advocate with experience training and mentoring lawyers on how to use the law to increase access to justice and respect for the rule of law. They will also have familiarity with performance standards and guidelines for quality defense representation, with successful experience working in an international or inter-cultural setting. This position is intended to be based out of the ILF’s New York office in Midtown Manhattan, but both hybrid and completely remote opportunities are available. The salary range for this position is $75,000 to $90,000. The ILF considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The ILF offers comprehensive benefits including health insurance and a 403(b) retirement plan. Responsibilities: - Direct mentoring, both in person and remotely, of Tunisian and Palestinian legal aid lawyers on actual casework and training, as necessary, to improve litigation, trial and advocacy skills; - Develop understanding of local law and practice in countries where the ILF works and develop effective litigation strategies to advance the rights of the criminally accused by addressing entrenched rights violations and gaps between the law and actual practice; - Oversee the development and updating of the ILF’s practice manuals, training guides and sample motions in existing country programs and/or in new countries that will assist in the mentoring of local staff and identify key issues to be litigated under the specific laws of the country; - Work with ILF country office senior management on upholding quality legal aid performance standards, and assist in developing and overseeing the ILF’s monitoring and evaluation systems, including the case management systems used by the ILF’s country offices in an effort to ensure accountability and to track continuous improvement and impact; - Draft ILF Case Notes summarizing cases that cover legal issues being addressed in ILF’s program offices, and work with the ILF’s communications team on dissemination; - Manage the ILF’s International Fellows Program, which places volunteer lawyers from around the world in our country offices to provide intensive mentoring to local lawyers, including preparation of the Fellows and oversight on progress and challenges; - Work with the New York and country program teams on the introduction and implementation of projects, grants and activities that advance early access to counsel and high-quality, client-centered, rights-based and holistic legal aid services; - Communicate with donors and stakeholders and help guide growth, expansion and sustainability of the ILF’s public defender programs; - Manage the report writing and the development of publications that cover the program and further the ILF’s advocacy; - Bring innovation and creativity to interventions and initiatives that aim to build justice sector understanding of the right to counsel and their role in ensuring access to justice; - Work effectively with the ILF’s Executive Director and Senior Program Director, and program and communications staff as necessary and appropriate, in supporting the ILF’s mission; - Represent the ILF globally, including at conferences and other advocacy forums. Qualifications: - Law degree and at least 5 years of practical experience in criminal defense - Strong preference will be given to candidates with appellate and public defender experience - Strong and demonstrated commitment to the ILF’s mission - Experience or knowledge in international and inter-cultural exchange and learning, including in the MENA region - Practical lawyering skills training experience - Excellent interpersonal and written communication skills - Demonstrated ability to work independently as well as in teams - Ability to work within strict timelines and handle multiple tasks - Strong preference for Arabic and/or French fluency - Ability and willingness to travel to ILF country offices, at times for extended periods of time, or be based regionally, as needed to execute the ILF’s work No telephone inquiries please. Only candidates selected for an interview will be contacted. Antiracism, diversity, and equity are critical to our organizational values and to the ILF’s mission to secure equal access to justice for all. Our success is dependent upon providing the space, resources, and support that allow our global team to bring their full selves to work, and to thrive. The International Legal Foundation is an equal opportunity employer. We practice inclusive hiring and work to achieve and maintain diversity across races, genders, sexualities, abilities, and experiences. We strongly encourage candidates of all identities to apply. System-impacted people (i.e. people with past involvement in the criminal justice system, directly or through family) are also strongly encouraged to apply.