HR Operations Manager
2 days ago
Houston
Job DescriptionOverview: Hays Electrical Services is a premier commercial electrical contractor with over 18 years of experience delivering complex, high-quality electrical installations across a wide range of industries. Our success is built on strong operational processes, detailed project planning, and disciplined project execution. Position Overview: The HR Operations Manager owns the day-to-day execution of core HR processes, ensuring accuracy, compliance and a consistent employee experience across the organization. This role leads a small HR operations team and is accountable for HR service delivery, employee data integrity, policy administration, and regulatory compliance. This is a hands-on leadership role that balances people management with operational execution and continuous improvement. Category: Full-Time Reports To: VP, HR Location: Houston, TX Essential Job Duties: HR Operations & Service Delivery • Own daily HR operations including employee records, onboarding & offboarding processes, job changes, and policy administration., • Ensure consistent and compliant HR processes across all locations and departments., • Serve as escalation point for complex operational issues and employee inquiries., • Partner closely with Payroll and Finance to ensure accurate and timely processing.HR Operations Team Oversight, • Directly manage and develop the HR Operations team members., • Set clear performance expectations, priorities, and accountability., • Conduct regular 1:1s, development planning, and performance reviews for team members., • Assign projects, deliverables, and tasks to ensure clear accountability and execution timelines., • Manage workload effectively to ensure operational and compliance deadlines are met., • Direct the HR Operations team’s execution of benefit and HRIS administration and vendor coordination., • Train and coach team members on processes, compliance requirements, and vendor interaction.Compliance & Risk Management, • Ensure compliance with federal, state, and local employment laws (FLSA, I-9, EEO, leave administration, HIPAA, record retention)., • Maintain audit-ready HR documentation and records., • Support internal and external audits and regulatory inquiries.Benefit & HRIS Administration, • Oversee day-to-day administration of employee benefit programs including medical, dental, vision, life, disability, and retirement plans., • Ensure accurate and timely benefit enrollments, changes, terminations, and reconciliations., • Partner with Payroll and Finance to ensure correct benefit deductions and carrier payments., • Manage annual open enrollment planning, communication, and execution., • Serve as escalation point for complex employee benefit issues and claim support., • Ensure benefit administration complies with applicable laws and regulations (ADA, COBRA, ERISA, HIPAA)., • Oversee day-to-day administration of HRIS., • Manage relationships with benefit brokers, carriers, HRIS vendors, and other HR service providers., • Monitor vendor performance against service level agreements (SLAs) and contractual commitments., • Coordinate vendor meetings, renewals, and issue resolution., • Support vendor selection, RFPs, and implementation activities as needed., • Ensure vendors provide accurate reporting, timely service, and regulatory support.Role Competencies:, • Coaching and Team Development, • HR Functional Expertise, • Attention to Detail, • Communicate Professionally and Effectively Verbally and in Writing, • Accountability & Execution, • Time Management & Prioritization, • Dealing with Ambiguity, • Sound Judgment and Discretion, • Data Analysis, • Cross-Functional Collaboration, • Customer Service MindsetEnvironment, Physical & Mental Activities: The incumbent is in a non-confined office-type setting in which they are free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent, while performing this position, spends time writing, speaking, listening, lifting (up to 10 pounds), driving, carrying, seeing (such as close, color, and peripheral vision, depth perception, and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching. The incumbent for this position may operate any or all of the following: personal computer, cellular telephone, printer, fax, and other standard office equipment. The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions. The work environment characteristics, physical, and mental demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Position Requirements: Minimum Qualifications • Bachelor’s degree in HR, Business Administration, or related field, • 5 years of HR experience with 2 years’ leading all facets of HR Operations such as HRIS administration, system implementation, benefits administration, compliance, total rewards administration, leave administration, etc., • Prior experience directly managing HR Operations staff and overseeing vendor relationships., • Strong knowledge of multi-state employment law and HR compliance., • Proven experience in benefit administration., • Experience with HRIS platforms and reporting., • Tech savvy.Preferred Qualifications, • PHR or SHRM-CP., • Prior experience in construction industry., • Experience supporting audits and regulatory reviews.Management reserves the right to change this position description at any time according to business needs. Powered by JazzHR W6O1zHMKFy