Service technician jobs in Boston, Massachusetts - Page 7Create job alerts

Job Description Tech Bar – Walk in Support We are seeking a proactive and customer-focused IT Support Technician to join our onsite Tech Bar team. This role will provide face-to-face technical assistance to end users, ensuring a high standard of service and effective resolution of technical issues. You will act as the first point of contact for walk-in and floor-walking support, maintaining a strong focus on customer experience. Key Responsibilities • Deliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking., • Maintain a customer-first approach, ensuring users are informed throughout the support process., • Collaborate with IT support teams to escalate and resolve issues efficiently., • Troubleshoot and resolve hardware, software, and connectivity issues for Windows 10, Windows 11desktops, laptops, and mobile devices., • Support Microsoft Office 365 applications, including Outlook, Teams, One Drive, and cloud storage platforms (e.g., Box)., • Perform device setup, configuration, and deployment for both Windows and Apple Mac/iOS environments., • Utilize tools such as Active Directory, Group Policy Objects, SCCM/SMS, and remote-control technologies to manage and support devices., • Assist with antivirus software management in an enterprise environment., • Maintain accurate asset inventory records and support asset management processes., • Proven experience providing in-person technical support in a customer-focused environment., • Excellent communication skills, with the ability to explain technical issues in simple terms., • Strong knowledge of Microsoft Windows environments within an enterprise domain setting., • Hands-on experience with Active Directory, SCCM/SMS, Group Policy, and remote-control methods., • Proficiency in supporting Windows 10, Microsoft Office 365, and Desktop/laptop hardware., • Experience supporting Microsoft Office applications, especially Outlook and Teams., • Familiarity with cloud-based storage solutions such as One Drive and Box., • Awareness of antivirus software management in enterprise environments., • Experience supporting Apple Mac OS and iOS devices., • Mobile device setup and deployment experience., • Comfortable working in a high-visibility, customer-facing role., • Able to balance desk-based support with proactive floor walking to provide at-desk assistance., • Focused on delivering an outstanding customer experience at all times.

Job Description IT Field Technician We are in search for a IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.Responsibilities: • Attending customer support requests via phone, email or in person., • Performing server and network troubleshooting remotely and on site, • Doing application deployments, • Follow change control process, • Managing servers and network equipment, • Document and follow procedures, • Work on projects and tasks assigned in a timely manner, • Be available for emergencies and scheduled tasks during off business hours, • Be available for off hours on-call rotation., • Previous experience in IT, customer service, or other related fields, • Ability to build rapport with clients, • Strong troubleshooting and critical thinking skills, • This is a Full-Time position., • All standard benefits are included such as medical/dental/vision insurance and vacation time., • We encourage and reward professional certifications

Job Description Job Title: Temporary Help Desk Support Technician Business Unit: Helpdesk, Training and Application Support, Report Writing Department: IT Reports to: IT Director FLSA: Non-Exempt Classification: Temporary Full-Time (35 hours per week) Grade: 8 Salary Range: $27 per hour Disclaimer: SUMMARY OVERVIEW We are seeking a customer-focused IT Helpdesk Application Support Specialist to join our team. This role is ideal for someone who maintains a high level of customer support and thrives on solving problems, enjoys helping people, and can translate technical issues into easy-to-understand solutions. You will be the first point of contact for employees who experience technical issues with our business applications, ensuring a seamless and positive support experience. ESSENTIAL FUNCTIONS Essential Job functions: Duties _ through ___11____are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions. • Act as the primary contact for incoming helpdesk tickets, phone calls, and emails., • Provides first line IT support for on-site and off-site end-user IT issues. This includes both software and hardware., • Deliver Exceptional Customer Service, • Communicate clearly and patiently with users of varying technical knowledge., • Maintain a friendly, professional, and solution-oriented attitude in all interactions., • Follow up with users to ensure issues are fully resolved and satisfaction is achieved., • Diagnose and escalate complex application issues to higher-level support teams or vendors when necessary., • Document recurring problems and collaborate with IT teams to develop long-term solutions., • Assist with IT hardware and application preparation for onboarding of new employees., • Provides WellSky/SAMS Application support to end-users both on-site and off-site, • Train and support Agency staff in using applications like Windows, MS Office, Outlook email and SAMS, etc., • Interfaces with WellSky's technical representatives to understand what solutions are possible for current Agency staff needs., • Creates, reviews and analyzes reports based on user requirements, • Excellent oral and written communication skills, • Ability to work independently while being an integral part of a team., • Ability to interact with diverse personalities., • Empathy, patience, and active listening skills., • Strong problem-solving abilities with a customer-first mindset., • Basic knowledge of networking, user account management, and troubleshooting tools., • Experience with ticketing/helpdesk systems (e.g., SolarWinds, ServiceNow, JIRA)., • Willingness to work in a fast-paced environment and manage multiple priorities. SUPERVISORY RESPONSIBILITY This position has no supervisory responsibilities. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, copiers, filing cabinets. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Employees must be able to carry 15 to 30 lbs. This is a temporary full-time position, Monday-Friday, 9:00 AM – 5:00 PM. TRAVEL This position requires minimal travel. REQUIRED/PREFERRED EDUCATION AND EXPERIENCE • BS in Computer Science, Information Systems or related fields or equivalent experience., • At least 2 years of experience working on an IT Help Desk., • Proficiency with MS Office Applications including Word, Excel and Outlook., • Familiarity with reporting services such as Microsoft Access is a plus, • Working knowledge of WellSky, SIMS, SAMS applications is a plus None required for this position WORK AUTHORIZATION/SECURITY CLEARANCE Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled – Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Given the nature of the organization and the population it serves, all new employees are required to clear a CORI prior to taking on a new role. Job Posted by ApplicantPro

Job Description Seeking full-time technician with experience in installing and servicing IP telephone systems as well as IT configurations. Minimum three years experience. Certifications are a must! Must be: • Strong verbal and written communication, • Excellent computer skills, • Current, valid drivers license

Job Description Massachusetts Property Insurance Underwriting Association is seeking a Service Desk/ Support Technician II to join their IT Department. This position reports to the IT Manager - Infrastructure and Security and has no supervisory responsibilities. This position is responsible for providing advanced customer service to end-user calls for assistance by logging, troubleshooting, resolving, escalating, and documenting all tickets using the service desk automated tool. Provides hardware, software, and network support to Association employees, for all equipment and software supported by the IT department, including PCs and laptops, mobile devices, desktop phones, printers. Provides user account management for the network and production applications and maintains established change management documentation procedures. Deploys, upgrades, and maintains system images and end-user software packages. Assists with escalations from the Service Desk Technician. Assists system administrators with server creation, deployment and other responsibilities. JOB REQUIREMENTS: This position requires a high school diploma and 5+ years of prior experience supporting Windows users in a helpdesk environment. Must have a strong knowledge of current Supported Windows OS, Microsoft Office Suite, PC hardware and peripherals, and popular software applications (Microsoft Office Suite, Adobe, Zoom). Must have a working knowledge of Windows Server Active Directory User Management, Group Policy, DNS, Microsoft 365 Entra ID, Intune, OKTA. Strong verbal and written communication skills are needed to communicate with colleagues, clients and/or vendors and an ability to express ideas and concepts clearly is required. Must have a willingness to work as part of a team, sharing information and learning from colleagues. Strong analytical skills and a high level of accuracy and attention to detail are crucial. Must be able to work independently, have computer proficiency and maintain confidentiality Must have good organizational, research, and time management skills and the ability to prioritize and handle many projects at once. Must be able to work with minimal supervision. Microsoft Windows/Azure Certifications, CompTIA A+ or Network+ Certification required. RESPONSIBILITIES: • Answers help line phone calls from users requesting assistance and creates tickets in the service desk automation tool. Manages tickets that originate from the service desk web portal or email. Resolves all open tickets in a timely manner or reassigns them to the appropriate IT personnel., • Uses automated diagnostic programs and research tools, including technical support pages on the Internet and user manuals to solve PC problems. If unable to solve the problem forwards all information to the Support/Systems Administrator. Reports recurrent PC problems to the Support/Systems Administrator., • Creates, modifies, and deletes user accounts as new employees are hired, changes are requested by supervisors for current employees, and as current employees leave. These include but are not limited to PC Logons, Security Cards, Email Services, Infinity accounts, and ImageRight Accounts., • Prepares computers and peripheral equipment for delivery to employees, including imaging new PC hardware with the appropriate software and operating system. Re-images corrupt system as needed., • Aids Support Systems Administrator in creation of Windows Servers and virtual workstations as needed., • Assist in the creation, management and deployment of Microsoft Intune Device policy., • Places service calls for equipment and third-party software to appropriate vendors, as needed., • Meets weekly with IT Manager – Infrastructure and Security to provide updates on open tickets and projects., • Assists users in the proper use of PC hardware and software and provides training when needed., • Keeps current with emerging technologies as they apply to this position. Using training methods provided by association., • Provides backup coverage and support to the Service Desk / Support Technician and Production Support Analyst., • Maintains equipment database and performs equipment audit alongside Service Desk / Support Technician., • Assists in cross organizational duties with GFMS., • Provides backup to the Support Systems Administrator for coverage for maintaining daily backups. To complete the essential functions of this position in a complete and timely fashion, the person must be able to: • Must be able to remain in a stationary position 100% of the time., • Needs to occasionally move about the office to access documents, office machinery, interact with team members, attend meetings, etc., • Operate a computer and other office productivity equipment as needed to meet the requirements of this position., • Read and create both physical and electronic documents., • Effectively communicate with employees, customers, vendors, and other internal and/or external business partners on the telephone, in writing and in person., • Think analytically, concentrate on assigned tasks, observe, and remember detail, and make decisions sufficient to meet the requirements of this position. For more information about Massachusetts Property Insurance, please visit our website at . Interested applicants should send resumes via e-mail. We are an Equal Opportunity Employer. The Association will give fair and equal consideration to all applicants regardless of race, color, religion, sex, marital status, parental status, national origin, ancestry, sexual orientation, gender identity or expression, pregnancy or pregnancy-related conditions, military service, veteran status, age, disability, genetic information, natural or protective hairstyle, prior psychiatric treatment, use of family and medical leave, or any other characteristic protected by relevant federal, state and local laws, except where a good faith occupational qualification applies.

Job Description At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search for a IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support. Responsibilities: • Attending customer support requests via phone, email or in person., • Performing server and network troubleshooting remotely and on site, • Doing application deployments, • Follow change control process, • Managing servers and network equipment, • Document and follow procedures, • Work on projects and tasks assigned in a timely manner, • Be available for emergencies and scheduled tasks during off business hours, • Be available for off hours on-call rotation., • Previous experience in IT, customer service, or other related fields, • Ability to build rapport with clients, • Strong troubleshooting and critical thinking skills, • This is a Full-Time position., • All standard benefits are included such as medical/dental/vision insurance and vacation time., • We encourage and reward professional certifications, • Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered. aOAD0QDdjM

Job DescriptionOverview Company Overview: Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team. Apply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology. Job Description: Job Description Allied Universal® Technology Services is hiring an Account Manager. The Account Manager will be essential in the achievement of branch sales goals by driving new business development across the assigned territory. The Account Manager will represent Allied Universal® Technology Services' core values through a consultative approach with clients and internal partners. RESPONSIBILITIES: • Business Development: Create and execute growth plans for a designated territory, aiming to expand Allied Universal® Technology Services' market share across diverse industries, • Sales Process Management: Oversee the full sales cycle, from prospecting (via self-sourced and company leads) to proposal, pricing, contract negotiation, tailored presentations, and post-close implementation, • Goal Achievement: Consistently exceed sales targets by driving new business throughout the territory, increasing project support and service offerings with current customers and partnering with the Director of Strategic Solutions for cross-selling opportunities with current physical security guarding clients, • Solution Presentation: Deliver presentations of Allied Universal® Technology Services' security solutions, including installation, service, maintenance agreements, and hosted managed services, • Account Management: Foster consultative relationships with clients, partners, and stakeholders for sustained business growth while collaborating with Project Managers to ensure consistent service delivery, • Efficient Scheduling: Strategically manage travel and appointments to maximize client interactions, • Market Awareness: Stay informed on industry trends, competitor activities, and emerging technologies to uncover new business opportunities, • Must possess one of the following:, • Bachelor's degree in Business, Business Development or related field, • Associate's degree in Business, Business Development or related field with a minimum of five (5) years of outside sales experience in a Business-to-Business environment selling a technical solution, • High school diploma with a minimum of ten (10) years of outside sales experience in a Business-to-Business environment, • Current driver's license if driving a company vehicle or personal vehicle while conducting business (e.g., client visits, attending networking events), • Minimum of three (3) years of outside sales experience in a Business-to-Business environment selling a technical solution, • Results-Driven: Consultative sales professional with a proven record of exceeding goals, • Relationship Builder: Knowledgeable and experienced in developing long-term client relationships and delivering high-quality service, • Organized and Strategic: Skilled in planning for cold calling, client meetings and site walks throughout the territory while consistently reporting on goal tracking and achievement, • Exceptional Communicator: Strong interpersonal and presentation skills, adept at crafting compelling presentations and written communications, • Brand Builder: Experienced in brand development using networks, associations, and social media for effective prospecting, • Multi-Tasker: Capable of managing multiple priorities in a fast-paced environment, with excellent follow-up skills, • Security Technology Industry: Electronic security solutions sales and account management experience, • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401(k)plan, subject to eligibility requirements, • Eight paid holidays annually, five sick days, and four personal days, • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. #LI-BF1 Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1440280

Job Description IT Technician (Part-Time) — Tech Help Boston Massachusetts | Hybrid | $24/hr | 20 hrs/week with potential for full-time Expected Work Schedule: 3:00 PM – 8:00 PM Minimum of 10 hours/week, scheduled as needed. About the job At Tech Help Boston, we deliver expert, local tech support tailored to nonprofits, creatives, professionals, and residential clients. Our services include desktop and mobile support, email and communications systems, data backup, network security, asset management, disaster recovery, and strategic IT consulting. We are known for reliability, deep expertise, and a client-first approach that builds lasting relationships. Overview of the position We’re currently hiring a part-time IT Technician (20 hours/week) who is passionate about making technology accessible, reliable, and user-friendly. You’ll be working directly with clients to resolve a wide range of tech issues, from desktop support to system troubleshooting. The ideal candidate is not just technically skilled—but also a great communicator who genuinely enjoys helping others. This position starts part-time, with potential to grow into a full-time role based on performance. What you’ll do Provide hands-on technical support for both PC and Mac environments Troubleshoot and resolve hardware, software, and network issues Deliver excellent customer service with empathy and patience Maintain accurate documentation for asset and issue tracking Collaborate with our team to improve service processes and client experience Required qualifications Located in Massachusetts Access to reliable transportation (car) Strong interpersonal and communication skills Minimum 3 years of experience with computer systems and general IT support Preferred qualifications Flexible availability Prior customer service experience is a plus Expected pay Minimum of 10 hours/week with opportunity to grow into 20+ hours or full-time $24/hour