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Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires Retail and/or customer service experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.
Full job description Benefits: Paid time off Training & development We are looking for an enthusiastic and driven Sales Assistant to join our team. The successful candidate will have experience and knowledge in the full sales cycle and be responsible for assisting customers throughout the buying process and providing excellent customer service, from greeting customers in the showroom, helping them find products, generating new leads, proactively following up, and actively networking to maintain relationships to shipping and aftercare. The ideal candidate will have enthusiasm for connecting with people, a strong understanding of sales techniques and strategies, excellent verbal and written communication skills, be highly organized, and have proven ability to work independently as well as part of a team. Responsibilities: Greet customers in a friendly and professional manner in person, via email, or over the phone, take their details and open conversation to their needs Provide excellent customer service to ensure customer satisfaction through verbal and written ways of being. Have knowledge of our products and assist customers in finding the right product for their needs, in person, via phone, or by email. Manage and get answers for all customer questions and provide product and shipping information, in person, via phone, or by email. Ability to track and follow through customer inquiries from lead to various follow-ups, to sale completion. Ability to use and keep client CRM accurate and up to date. Create invoices and proposals, process payments and maintain accurate records of transactions and documents. Proactive reach out via phone and email to clients to generate new sales leads, follow-ups, engagement, or upselling. Maintain a neat and organized work area. Liaise between the managing director, logistics, and marketing team on transport, special projects, and events. Proactive outlook to achieve monthly and yearly sales goals. Assist with showroom sales events. Job Requirements & Skills: Minimum 3 years experience in sales in a retail luxury sales environment in design or fashion industry including lead generation, customer relations and sales follow-through, shipping, and data management. Understanding of home furnishing inventory and customizations essential Knowledge in sales of luxury goods. Proven experience preparing detailed quotes. Ability to think creatively to provide answers and exceed customer needs Italian, or French speaking helpful and not essential College degree preferred, preferably in a creative field, business, marketing, or communications Excellent written and verbal communication skills in sales to transmit professionalism and confidence to keep clients engaged. Computer skills & Proficiency in technology with a working knowledge of Mac Suite, google sheets (or equivalent), and Chrome. Ability to learn and adapt quickly to new technologies and programs. Experience ringing up customer purchases on the POS register a must. Ability to excel and manage a high-stress, time-sensitive industry with demanding clientele Confident and persevering to proactively engage with clients and to pursue answers. Customer Focused, Excellence in Teamwork, Demonstrates Respect, Utilizes Critical Thinking, On-going Passion for Learning, Adaptability Polished professional in appearance and demeanor ABOUT THE COMPANY Cosulich Interiors & Antiques is a small family-run business in retail one-of-a-kind vintage and contemporary Italian home furnishings (Lighting, Furniture, Decor, and Art) based in New York, NY. We are fast-paced on demand, customer-centric and collaborative. Our goal is to offer interior designers and architectural professionals with unique artistic pieces as well as a customizable line, by collaborating with various artisans in Italy and focusing on the highest level of craftsmanship and tradition with a very personalized stellar customer service. Our work environment is an open space office showroom open to the public: International workforce On-the-job training Growth opportunities