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Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022) You'll play a critical role in modernizing and transforming our People Operations function, including leading AI-enabled process innovation, strengthening governance frameworks, and building scalable systems that support a fast-paced, mission-driven organization. This role is ideal for someone who thrives at the intersection of strategy and execution, can operate autonomously, and brings clarity, structure, and rigor to complex environments. As a People Operations Manager at Maven, you will: • Partner with People Team leadership to evolve People Operations strategy and modernize workflows through AI and automation., • Own the People Operations help desk, driving SLA performance, knowledge management, and continuous improvement., • Redesign People team processes to ensure scalability, data integrity, and cross-functional alignment., • Design and optimize end-to-end onboarding and offboarding experiences in partnership with Recruiting, IT, Payroll, Employee Experience and HRBPs., • Ensure compliant separations, accurate documentation, and strong employee experience outcomes., • Manage immigration processes and serve as the primary internal point of contact., • Ensure compliance with employment laws and lead internal and external audits., • Draft and maintain People policies and oversee employee handbook administration in partnership with Legal., • Build and maintain SOPs and standardized workflows across the People function., • Lead complex People initiatives from planning through execution, ensuring strong cross-functional delivery., • Partner cross-functionally to support effective position management and ensure alignment on headcount planning and organizational needs., • Partner with members of the People Operations, Payroll, Recruiting, and Total Rewards to ensure system accuracy and process efficiencies., • Partner with HR Business Partners to operationalize scalable, data-driven people programs and processes across the organization., • 8+ years of progressive experience in People Operations or HR, with significant exposure to compliance and operational strategy., • Experienced in managing immigration processes and working with external counsel., • Strong background in designing scalable onboarding and offboarding programs., • Proven experience leading audits, policy development, and handbook administration., • Demonstrated success driving cross-functional projects and influencing senior stakeholders., • Experienced in HR and Recruiting systems optimization and process automation (AI experience strongly preferred)., • Analytical and data-driven, comfortable building dashboards and translating insights into action. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: . For general and additional inquiries, please contact us at .

Job Description Application & Systems Support Engineer (Level III) Location: Roseland, NJ (Onsite) Type: Full-Time Compensation: $65,000 – $75,000 base + bonus potential The Opportunity We are partnering with a well-established, growth-oriented law firm seeking an experienced Application & Systems Support Engineer (Level III) to join their IT team in Roseland, NJ. This is a high-impact role designed for a hands-on technical professional who thrives at the intersection of end-user support and systems administration. You will play a critical role in ensuring the stability, security, and performance of the firm's technology environment while directly supporting internal users across multiple offices and remote settings. This position is ideal for someone who enjoys solving complex technical issues, improving workflows, and helping teams operate more efficiently through technology. What You'll Do • Provide high-quality technical support via phone, email, and in-person interactions, • Troubleshoot complex hardware, software, and application issues using structured diagnostic approaches, • Deliver both remote and on-site support to end users across the organization, • Set up, image, and configure systems for new hires and internal teams, • Support key business applications, including Microsoft 365 and legal document management systems, • Administer Active Directory and Azure AD (Entra ID), including group policy management, • Manage user accounts, permissions, and role-based access controls, • Administer Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive), • Troubleshoot network-related issues (DNS, DHCP, VPN, wireless connectivity), • Support and maintain print servers and enterprise printing environments, • Manage endpoint devices, including patch deployment and system updates, • Maintain and improve IT documentation and system configurations, • Track and resolve support requests through a ticketing system while meeting SLA expectations, • Coordinate with external vendors for escalations and issue resolution, • Identify opportunities to improve workflows through automation and new technologies, • Assist with system upgrades, infrastructure improvements, and new technology rollouts, • Support security initiatives, including vulnerability remediation and best practices implementation, • Travel to other office locations as needed for on-site support, • 3+ years of experience in IT support, systems administration, or infrastructure support, • Strong experience with Windows environments, Active Directory, and Microsoft 365, • Hands-on experience administering Microsoft 365 collaboration tools, • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless), • Experience managing endpoint devices and patch management systems, • Familiarity with enterprise printing environments and print server management, • Experience with scripting or automation (PowerShell, Python, or similar), • Understanding of identity management, endpoint security, and IT best practices, • Strong troubleshooting and analytical skills, • Bachelor's degree in IT, Computer Science, or related field, • Base salary: $65,000 – $75,000 (based on experience and qualifications), • Discretionary year-end bonus, • Medical, dental, and vision insurance, • Life and disability coverage, • 401(k) retirement plan, • Paid time off, • Blend of hands-on support and systems administration, • High visibility across the organization, • Opportunity to improve workflows and implement new technologies

Job Description Compliance Manager – Restoration & Insurance Programs QUICK OVERVIEW - TL;DR (please read this section to ensure your fit before applying) Our client is hiring a Compliance Manager who will own and transform carrier scorecard performance across their high-growth NY/NJ restoration operations. This is a leadership role with real authority – not task management – for someone who thrives on driving performance through metrics, accountability, and systematic process improvement. THE WHO: Our client is a leader in the restoration and reconstruction space with nearly 400 offices serving residential, institutional, and commercial customers and clients across the United States and Canada. For over 50 years, our client has served their communities in their time of need when facing disaster. The New York/New Jersey operation is one of the larger and more complex markets in the system. THE WHAT: You will be the single point of accountability for compliance outcomes that directly impact millions in revenue flow and critical carrier relationships. This role demands someone who can seamlessly move from analyzing carrier scorecards to coaching team members on SLA compliance – equally comfortable diving into root cause analysis as you are holding tough accountability conversations with senior project managers. MUST HAVES: We are in search of a results-driven leader with a background in compliance, operations, or insurance-driven roles. You will bring experience owning compliance, SLAs, or operational KPIs, with demonstrated success improving scorecard-based performance. You must be comfortable managing teams in process-heavy environments and working collaboratively with Project Managers, Estimators, and Executive Leadership. We are also looking for people with experience in restoration industry operations or TPA/carrier claims programs. This may include insurance operations, third-party administration, or other business environments where compliance metrics directly impact revenue and business relationships. THE WHY: The restoration and reconstruction industry operates within strict carrier, TPA, and SLA frameworks. Strong compliance performance isn't "nice to have" – it directly impacts revenue flow, carrier relationships, and the company's ability to scale. This role is critical because it moves the organization from reactive compliance to best-in-class execution while reducing friction for field teams. THE WHERE: This is an in-office role based in New York (NYC/Metro NY) or Carlstadt, NJ, with occasional support for New Jersey operations. This is a hands-on leadership role embedded in day-to-day operations, requiring regular collaboration with Project Managers, Estimators, and Executive Leadership. THE HOW: There are three key strategic initiatives that this person will be initially tasked with: • Deployment of Centralized Compliance Excellence: Establish consistent scorecard performance across all carrier and TPA programs, ensuring a level of compliance execution that protects and strengthens carrier relationships., • Process Optimization and Team Development: Build and optimize compliance workflows that reduce PM friction, eliminate rework and errors, while coaching and developing a high-performing compliance team of 6-8 staff members. Compliance Manager – Restoration & Insurance Programs JOMBINE & OUR CLIENT We are Jombine – a recruiting partnership that goes far beyond traditional headhunting. We represent our clients as trusted talent advisors, partnering with leadership teams to find candidates who don't just meet the technical requirements, but genuinely align with their unique culture, values, and team dynamics. Our clients choose us because they know we invest the time to truly understand what makes their organization special – and then we find candidates who will thrive in that specific environment. This isn't about placing bodies in seats; it's about identifying people who will contribute to, and be energized by, the culture our clients have worked so hard to build. When you engage with us, you're talking to representatives who deeply understand our client and are committed to ensuring mutual fit. Learn more at . THE COMPANY & TEAM Our client is one of the top restoration and reconstruction companies in the US, operating in nearly 400 different markets. Even better - it is in an industry that truly serves its community. The restoration and reconstruction industry comes alongside home and business owners during unexpected hard days - floods, fires, mold, and more. Imagine a restaurant kitchen fire that closes the business and 50 employees are now temporarily out of work. Or a broken pipe that floods a home and displaces a family. These are just a few of the examples of how our client steps in and serves their communities with steadfast service through innovative solutions and approach, and all-inclusive support to get people back in business. Strong compliance performance ensures these critical services are delivered efficiently while maintaining the carrier relationships that make it all possible. A CAREER-DEFINING OPPORTUNITY FOR A MOTIVATED, ANALYTICAL, & RESULTS-DRIVEN LEADER YOUR DNA You are a process-driven systems thinker who naturally sees workflows, root causes, and structured solutions. You don't just track metrics – you understand what drives them and how to influence them through better processes, training, and accountability. You come to the executive table with insight, intelligence, strategy, confidence, and strong direction. You don't need to be the loudest or the smartest, but you do need to lead with conviction, poise, accountability, and moxie when it comes to compliance standards. You bring a "roll up your sleeves" mentality and work ethic. You love and thrive getting into the weeds and navigating success with the proverbial blood, sweat, and tears of seeing a compliance strategy through to measurable results. You are in the compliance and performance business - and this runs deep into your DNA. You build partnerships, you know how to drive people to success, get buy-in from key stakeholders, lead with character and significance, and get teams to perform to their full potential while maintaining carrier relationships. You bring a mixture of heart, passion, and soul combined with an analytical, systematic, policy-driven, and compliance-led mindset to deliver results. You understand that it takes this mixture to deliver true long-term results and impactful change. You are assertive and authoritative when it comes to compliance standards, but you lead with data and coaching rather than just demands. You take ownership of outcomes and drive measurable improvement through systematic approaches rather than one-off fixes. WHO WE'RE LOOKING FOR As the Compliance Manager, you will own carrier and TPA scorecard performance across all insurance programs, serving as the process owner for compliance workflows and leading a team of compliance professionals to deliver consistent, excellent results that directly impact business growth. This role requires an understanding of business priorities and ability to translate them into high-impact compliance results. You will help business leaders look around corners with data-driven recommendations that improve scorecard performance, reduce operational friction, and strengthen carrier relationships. The Day to Day Compliance Performance & Scorecard Management • Own and manage carrier and TPA scorecard performance across all programs, • Monitor SLA compliance and identify trends, gaps, and root causes impacting performance, • Ensure documentation accuracy and completeness across all carrier programs, • Partner with Project Managers and Estimators to ensure compliance requirements are consistently met, • Serve as process owner for RMS documentation and compliance workflows, • Drive continuous improvement initiatives to reduce errors, rework, and PM friction, • Implement systems to identify and address recurring compliance issues, • Lead and manage compliance team of 6-8 staff members across multiple locations, • Set daily priorities, workflows, and quality standards for team members, • Coach and develop team members for accuracy, efficiency, and ownership, • Reassign workloads as needed to meet deadlines and SLAs, • Partner closely with General Manager and Executive Leadership on strategic initiatives, • Provide regular updates on compliance performance and scorecard metrics to leadership team, • Collaborate with operational teams to ensure alignment on compliance priorities, • Bachelor's degree in Business Administration, Compliance, or related field preferred, • 3-5+ years in compliance, operations, or insurance-driven roles, • Experience owning compliance, SLAs, or operational KPIs, • Experience managing or coordinating teams in process-heavy environments, • Strong analytical and problem-solving abilities, • Demonstrated experience improving KPIs or scorecard-based performance, • Comfort working with Project Managers, Estimators, and leadership across multiple functions, • Proficiency in Excel (Power BI a plus), • Experience with Cotality or similar systems preferred, • Excellent communication and interpersonal skills with ability to influence without direct authority Base salary range of $70,000-$100,000, commensurate with experience. Bonus potential tied to team performance and compliance outcomes that directly impact company revenue and carrier relationships. Our client provides a comprehensive benefits package, including: • Medical, dental and vision plans available, • Paid vacation time, • Paid holidays, • 401k with company match, • Professional development opportunities This role offers a unique opportunity to transform a critical business function while leading a team in an environment that rewards performance, values expertise, and provides the resources necessary to build something exceptional in one of the country's most dynamic restoration markets.

Job DescriptionCompany Description Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes. Strategy & Management Consulting Sia’s Strategy & Management Consulting global footprint and expertise in more than 40 sectors and services allow us to enhance our clients' businesses worldwide. We guide their projects and initiatives in strategy, business transformation, IT & digital strategy. A digital leader or growing disruptor, everyone must transform themselves to maintain their advantage. The Sia Technology Business Unit supports clients through digital, operations and organizational transformation adapted to their culture and working methods. We help clients strategize and scale leveraging deep expertise and solutions in compliance and risk management, strategic technology partnerships, data science, operations and business analysis and mergers and acquisitions. Job Description Our values have led us to two decades of global expansion. Our team is a key part of that story, supporting many of the biggest names in technology with our expertise in Tech Consulting. This role supports enterprise technology transformation programs- including AI, automation, and data-driven initiatives- by enabling structured delivery, risk management, and stakeholder alignment. In this role you will: • Drive end-to-end delivery across multiple initiatives, ensuring consistent intake, prioritization, execution, and measurement in alignment with organizational goals., • Work with Product Owners and small/large engineering teams to implement required business solutions, • Define program goals, success metrics, and reporting mechanisms to measure adoption, efficiency, quality, and business impact., • Partner with Program Managers to align intake, triage, SLA tracking, and post-launch measurement to organizational standards., • Build internal customer & stakeholders relationships to manage expectations and agree on clear objectives and timelines, • Identify risks and act on them to ensure the team and project are not derailed, • Manage competing priorities and simultaneous projects in a fast-paced environment, • Build subject matter expertise, stay up-to-date on technology, and identify key partnerships to help define team road maps, • Switch from program level to task level issues in driving projects to completion, • Work with peers of all levels, from front line analysts to high level executives, • Be skilled in project and priority triage work effectively within broad parameters, and operate with considerable autonomy, • Conduct ongoing communication of team programs and reduce surprises by proactively managing risks, • Seek opportunities to create efficiencies for people and processes through automation, • Mentor junior consultants in delivery best practices Qualifications Required • 7+ years of professional experience in program, project, or product management within technology or financial services, including 3–5 years in a Technical Program Management or equivalent technical delivery capacity., • Hands-on experience designing, building, and deploying AI agents and agentic workflows, translating business needs into production-ready solutions in partnership with product owners and engineering teams., • Minimum of 5 years of experience working in Agile environments., • Familiarity with AI, automation, and data-enablement platforms, • Demonstrate leadership in simultaneously managing multiple large, complex projects that span cross-functional teams, establishing sustainable processes while delivering on time, on budget, with requirements met., • Proven ability to develop business relationships and work successfully with people at all levels of management., • Strong communication skills, both oral and written, including presentation skills to executive level business stakeholders., • Proven ability to manage program/project level budgeting and provide financial tracking over several million dollars., • Demonstrated ability to motivate project teams in the completion of projects., • Operates with urgency, accountability, and clear judgment in fast-moving environments., • Successfully navigates a highly matrixed organization., • Demonstrate technical and/or data related acumen, as a project manager., • PMP, Scaled Agile, Scrum Master or equivalent experience., • LEAN Six Sigma certification encouraged., • Working knowledge of Service Now (Carts+) Portfolio & Program Management module and/or similar tools such as; Smartsheets, MS Project, Ariba, Azure DevOps, Google Suite (e.g., Spreadsheets, Doc, Presentation, etc.)., • Experience with data visualization or dashboarding tools (e.g., Tableau) a plus Additional Information Compensation & Benefits We believe in supporting our team professionally and personally. Here’s a snapshot of the comprehensive benefits you’ll enjoy as part of Sia. Competitive Compensation * Annual base salary between $135,700 - $141,800, commensurate with experience and qualifications * Annual performance based discretionary bonus Robust Health Coverage * 3 Medical plans * Dental and Vision * Life, AD&D and other voluntary insurance Tax-Advantaged Accounts * 401K retirement plan * 4% matching and 100% vested upon enrollment * Health Savings Account (HSA) * Flexible Spending Account (FSA) * Health, Dependent Care, Commuter Family Friendly Benefits * 100% paid parental leave for all new parents with eligible tenure * Building Healthy Families program if enrolled through Medical plan Time Off to Recharge * Generous Paid Time Off (PTO) policy * 9 company holidays plus 1 floating holiday Extras that Make Life Easier * College savings and student loan repayment assistance * Monthly cell phone stipend * Access to wellness programs at no cost if enrolled through Medical plan, including: * Gym membership reimbursement * LiveHealth Online virtual care * Personalized support from a Well-being Coach * Employee Assistance Program at no cost * Free confidential counseling and emotional support services * On-demand access to Emotional Well-being resources (ranging from relaxation techniques to stress management) Diversity, Equity, Inclusion & Belonging At Sia, we believe in fostering a diverse, equitable and inclusive culture where our employees and partners are valued and thrive in a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion. Our commitment toward inclusion motivates dynamic collaboration with our clients, building trust by creating an inclusive environment of curiosity and learning which affects lasting impact. Please visit our website for more information. Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs. Office Workplace Guidelines Sia is committed to providing a flexible workplace environment that supports client, business, and market needs. Consultants located in our primary market office locations—New York City, Charlotte, Seattle, and San Francisco—are expected to live within a reasonable commuting distance and attend the office or client site at least three days per week. Work Authorization & Sponsorship At this time, Sia does not intend to pursue employment with applicants who will require now or in the future visa by our company for work authorization in the United States (i.e., H1-B visa, F-1 visa (OPT), TN visa, or any other non-immigrant status). Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

Job Description Role: Technical Program Manager Department: Data & Analytics Location: USA / Remote Reports: Director of Data & Analytics Employment Type: Full-Time Position Summary The Technical Program Manager (TPM) drives end-to-end delivery of complex, cross-functional data and technology initiatives within a governance-first cloud environment. This role is the owner for program execution, risk management, compliance coordination, and stakeholder alignment across Engineering, Security, Legal, Privacy, and Compliance. TPM establishes and operates the governance operating model, ensuring every workstream adheres to regulatory requirements, enterprise security standards, and data governance policies. AWS Technology Stack Knowledge Strong technical fluency is required to manage dependencies, assess risks, and coordinate compliance across: • Data Platform, • Networking & Operations Program Governance Framework • Establish the governance operating model: council cadences, RACI matrices, decision rights, escalation protocols, and reviews with mandatory compliance checkpoints at design, development, testing, and deployment., • Serve as program-level coordination point for compliance. Privacy Impact Assessments before engineering begins., • Maintain regulatory changes tracking to identify and implement changes required by evolving data privacy laws, • Partner with Data Stewards to enforce policies on data quality, lineage, retention, and disposal. Coordinate Data Governance Council agendas and drive policy implementation., • Own end-to-end program delivery for multi-workstream data initiatives with critical path analysis, dependency mapping, and resource allocation., • Design masking, tokenization, and anonymization pipelines for production environments. Enforce governance via CloudFormation/Terraform with security review., • Facilitate cross-functional alignment across Engineering, Security, Legal, Privacy, Compliance, and Business stakeholders with structured decision logs and action tracking., • Manage logs with proactive escalation; drive operational readiness including runbooks, incident management, and production readiness reviews., • Produce executive status reports, governance dashboards, and compliance scorecards. Coordinate changes across Engineering team and do post-deployment validation., • Bachelors degree in CS, Information Systems, Engineering, or equivalent; 8+ years in Technical Program Management or IT Governance., • Demonstrated experience managing programs in regulated industries with active HIPAA, SOC 2, GDPR requirements., • Strong AWS technical fluency across the data, security, and governance stack. Proven track record establishing governance frameworks and compliance processes., • Excellent communication skills; ability to translate technical complexity into executive-level narratives. Preferred • AWS certifications (Cloud Practitioner, Solutions Architect, Security Specialty)., • Professional certifications (PMP, SAFe)., • Experience with data governance tools., • Experience driving compliance programs in the Sports & Gaming industry.

Job Description Job Title: Senior Project Manager – Vulnerability Remediation (Healthcare Domain) Location: Onsite Experience: 10–15+ years Employment Type: Contract Rate: 60-65$/Hr. Role Summary The Senior Project Manager will lead and manage large-scale vulnerability remediation programs across healthcare application portfolios and infrastructure systems. This role will ensure timely identification, prioritization, and remediation of Critical and High vulnerabilities aligned to regulatory and compliance requirements (HIPAA, HITECH, CMS, HITRUST). The candidate must have hands-on experience driving remediation activities for both application development (code, libraries, APIs, and platform vulnerabilities) and infrastructure (patching, server configuration, network, and cloud security issues). Key Responsibilities • Lead end-to-end program execution for vulnerability remediation related to applications, databases, servers, cloud environments, and legacy healthcare platforms., • Prioritize and track remediation of CVITs, VITs, vulnerabilities in code, patch deployments, and configuration fixes across technical teams., • Work with security, DevOps, application development, enterprise architecture, and infrastructure teams to systematically remediate scan findings., • Conduct backlog grooming, sprint planning, release coordination, and delivery tracking for remediation activities., • Analyze vulnerability scan reports and dashboards from tools such as Qualys, Tenable, Rapid7, CrowdStrike, Microsoft Defender, etc., • Develop remediation plans aligned to exposure of PHI/PII, severity, exploitability, and system criticality., • Prepare and present weekly status decks, risk registers, and executive scorecards for senior leadership and audit teams., • Oversee SOW deliverables, team onboarding, cross-shore coordination, and stakeholder alignment., • Ensure remediation governance, compliance documentation, and closure of cyber audit findings., • 10+ years of IT project or program management experience, including 5+ years dedicated to security or vulnerability remediation., • Must have experience managing both application development and infrastructure-related vulnerabilities, including:, • Code vulnerabilities (OWASP, dependency issues, API weaknesses, encryption gaps), • Infrastructure vulnerabilities (OS patching, server hardening, cloud misconfigurations, IAM issues), • Deep understanding of healthcare systems and PHI security risks., • Strong knowledge of healthcare compliance frameworks such as HIPAA, HITECH, HITRUST, NIST CSF, CMS., • Experience working in distributed delivery models with offshore/onshore teams., • Proficient in Agile, Scrum, and hybrid methodologies., • Excellent communication, stakeholder influencing, and senior leadership reporting capabilities., • PMP, CSM, SAFe, • CompTIA Security+, CISSP, CISM, • Payer systems (Medicaid, Medicare, Marketplace, Commercial), • Claims processing, provider data, enrollment, pharmacy, member access systems, • Reduction in Critical/High vulnerability backlog, • SLA compliance for remediation (30/60/90-day closure), • Audit remediation closure rate, • Legacy backlog risk reduction, • Operational readiness and stability for healthcare systems

Job Description The Delivery and Support Lead helps ensure clients have an exceptional experience from onboarding through day-to-day production use. This role is a great fit for someone who enjoys problem-solving with customers, coordinating across teams, and growing into broader operational leadership. You'll own key parts of delivery and support execution, help keep go-lives organized and predictable, and build the habits (process, communication, metrics) that make customer outcomes reliable and high quality. This is a new position that will be based out of our New York office. We work in-person Tuesday, Wednesday & Thursday. Opportunities to learn • How to run structured client onboarding and go-live readiness, end to end, • How to translate customer needs into clear internal actions and follow-through, • How to operate calmly and clearly during incidents and escalations, • How to build support processes, runbooks, and feedback loops that scale, • Help define and run the onboarding process for new clients, including plans, timelines, and clear entry/exit criteria., • Track cross-team action items (Sales, Product, Engineering, Connectivity, Platform) and keep stakeholders aligned., • Support early-stage client relationships during onboarding by surfacing issues, documenting decisions, and driving closure., • Actively perform L1 support duties during growth period, • Participate in recurring customer touchpoints (status updates, issue reviews, readiness checks)., • Write clear updates and summaries for both customers and internal teams., • Follow and improve support processes, runbooks, and escalation paths., • Help ensure incident handling and communications follow consistent standards., • Capture structured feedback and help route it into Product and Engineering backlogs., • Help define and maintain KPIs across delivery, onboarding, and support (e.g., time-to-onboard, SLA performance, incident volume and resolution time, NPS/CSAT)., • Help manage customer escalations by coordinating the right responders and keeping communication clear., • Experience in customer support., • Strong organization and follow-through; comfortable tracking many moving parts., • Experience working with Trading, Banking or related technology., • Desire to lead teams, process, and execution by bringing structure, clarity, and follow-through to complex work., • Clear written and verbal communication skills., • Ability to work cross-functionally and keep stakeholders aligned., • Comfort learning new tools and domains (trading/markets experience not required).Preferred Qualifications, • Experience working at a SaaS or technology company., • Experience in delivery, customer success, operations, or a similar customer-facing role., • Familiarity with incident management, ticketing, monitoring/alerting, or runbooks., • Interest in building processes and improving how teams operate. Valstro offers an excellent benefits package, including pension or 401 (k) plans, unlimited PTO and highly competitive compensation. Our leadership team brings a wealth of experience and deep industry knowledge, and despite being a young company, we believe we have carefully dialed in our product-market fit.

Job Description Who We Are: Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Work Schedule: Hybrid 4 days/week on-site at our New York HQ Facilities Manager, Retail The Facilities Manager, Retail is responsible for the day-to-day facilities operations of Reformation's retail fleet, including coordinating reactive and preventive maintenance, and managing vendors within Service Channel. This role is highly operational and hands-on, acting as the primary point of contact for store teams, vendors, and internal partners to ensure retail environments are safe, functional, on-brand, and operating with minimal disruption. The ideal candidate is detail-oriented, systems-driven, calm under pressure, and deeply experienced in managing retail facilities at scale, someone who thrives in the daily rhythm of incoming tickets, setting priorities, and providing accessible store support. This role is hybrid and based out of New York, supporting a global retail fleet. What You'll Do: Retail Facilities Operations • Own day-to-day facilities operations across Reformation's global retail fleet, ensuring timely, cost-effective resolution of maintenance issues with minimal disruption to store teams and customer experience., • Act as a trusted strategic partner to Store Leaders and Retail Operations, balancing urgency with prioritization, and proactively identifying recurring issues before they escalate., • Monitor operational trends across markets, using Service Channel data and store feedback to reduce repeat repairs and improve overall store uptime., • Act as a power user of Service Channel for Retail Facilities., • Ensure all work orders are triaged, prioritized, dispatched, tracked, and closed out in line with defined SLAs, budget parameters, and quality standards., • Conduct routine audits of work orders across stores for accuracy, scope validation, pricing compliance, completion quality, and vendor performance; identify trends and root causes to reduce repeat issues., • Develop and maintain standardized reporting dashboards to monitor WO volume, aging, SLA adherence, spend by category, recurring issues, and vendor KPIs., • Deliver weekly and monthly reporting insights to Facilities leadership and Finance, highlighting cost drivers, operational risks, and improvement opportunities., • Build strong workflows and accountability across vendors, store teams, and internal stakeholders, ensuring ServiceChannel remains the single source of truth., • Own day-to-day relationships with regional and national service providers (HVAC, electrical, plumbing, locksmiths, general maintenance, etc.), ensuring consistent service delivery across all retail locations., • Hold vendors accountable to defined performance standards, SLAs, pricing agreements, scope compliance, and safety requirements; proactively address performance gaps and drive corrective action when needed., • Lead onboarding of new vendors, including vetting, insurance compliance, rate alignment, and Service Channel integration., • Continuously evaluate and optimize vendor coverage by market, balancing quality, responsiveness, cost efficiency, and redundancy to reduce operational risk., • Own and continuously refine the preventive maintenance (PM) program to reduce reactive work orders, minimize downtime, and extend asset life across the retail fleet., • Analyze PM performance data and recurring repair trends to proactively adjust scopes, frequencies, and vendor strategies., • Ensure all stores operate in compliance with applicable safety, health, and regulatory requirements, partnering with Legal, People, and Risk as needed., • Establish and uphold clear operational standards for facilities execution across all markets, driving consistency in quality, response times, and documentation., • Track retail facilities' spend and identify opportunities to reduce costs and improve operational efficiency., • Prepare clear reporting on work order volume, response times, recurring issues, and vendor performance., • Support forecasting and budget planning in partnership with Facilities leadership and Finance., • Partner closely with Retail Operations, Retail Development, IT, Security, and Sustainability to ensure facilities priorities are aligned with broader business objectives., • Support new store openings and transitions from Retail Development into Retail Operations by ensuring stores are fully operationally set up and integrated into Service Channel workflows. What You'll Need: • Hands-on experience with Service Channel (or a comparable facilities management platform) is required., • Good working knowledge of building systems, maintenance best practices, and vendor management., • Proven ability to manage multiple priorities across a large retail fleet (100+)., • Comfortable reading architectural drawings and understanding basic construction scopes., • Highly organized, detail-oriented, and systems-driven., • Strong communication skills and a customer-service mindset when partnering with store teams., • Ability to remain calm, decisive, and solutions-oriented in urgent or high-pressure situations., • Passion for sustainability and alignment with Reformation's mission and values., • Ability to be on-call outside standard business hours as needed to support retail operations. At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base salary range is $80,000 - $105,000 + 10% bonus eligibility, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity. This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company's discretion. Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation. Benefits & Perks: • Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work., • We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees., • We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds., • We're a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you'll get to collaborate with people all around the world., • You'll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment., • We care about the causes our employees care about so we donate to community efforts on a yearly basis., • We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff! Reformation is proud to be an Equal Opportunity Employer. We're committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We're here to ensure you have what you need to show up as your best self. Still don't know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we're all about growth, not gatekeeping. If you're passionate about the role and excited about making fashion more sustainable, we'd love to hear from you. If this role doesn't totally excite you, consider applying to our general application. Want some more?! - Sustainability, Forbes, Fast Company California Applicant Privacy Notice found here

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . What You'll Do: CoreWeave is building a modern, AI-first enterprise stack that powers the full employee and partner lifecycle. We are looking for a Senior Manager, Product Management, People Tech and Legal to own the strategy, roadmap, and delivery for our People technology platforms (HRIS, Talent, People Ops) and Legal systems. About the role: This role will lead product management across systems that serve our employees, candidates, HR and People Operations, Talent Acquisition, and Legal teams. You will be the connective tissue between People, Legal, IT, Security, and Finance — designing and shipping platforms, workflows, and automations that are delightful, compliant, and highly efficient. We are looking for a strategic thinker, structured problem solver, fast mover, thoughtful risk taker, and deeply customer-obsessed product leader who can operate at both architecture and execution levels. • Deliver a unified "hire-to-retire and contract lifecycle" experience that reduces friction and manual work for employees, candidates, managers, HR and People Ops, Talent Acquisition, and Legal stakeholders., • Define and own the product vision and strategy for our People Tech and Legal systems ecosystem, spanning HRIS, ATS, performance and engagement tools, learning platforms, compensation, employee relations tooling, and CLM and Legal platforms., • Lead end-to-end product delivery for People Tech and Legal systems, including discovery, requirements, prioritization, launch, adoption, and continuous improvement, with a strong focus on measurable business outcomes., • Use automation, integrations, and GenAI-driven workflows to transform processes such as recruiting, onboarding, internal mobility, performance cycles, policy and document management, and contract review, approvals, and renewals., • Establish and own clear product metrics (for example SLA adherence, time-to-hire, time-to-onboard, cycle time for contract workflows, data quality, and control health) and run the roadmap to move those metrics in meaningful ways., • Partner with Legal, Compliance, Security, and Finance to embed pragmatic controls into systems and workflows, ensuring People and Legal platforms support SOX, SOC 2, privacy, and regulatory requirements while still enabling high-velocity operations., • 10+ years of product management experience, including significant ownership of complex enterprise platforms in People and HR technology, Talent, or Legal and CLM systems., • Proven experience leading cross-functional, multi-system product areas that span HR, Legal, IT, Security, and Finance, with a track record of delivering high-impact, multi-quarter roadmaps., • Deep familiarity with core People Tech domains (HRIS, ATS, performance and engagement, learning, compensation, employee data models) and Legal and CLM workflows (contract templates, approvals, playbooks, metadata, obligations)., • Strong technical acumen, including comfort with data models, APIs and REST, events, and integration patterns, and demonstrated success partnering with engineering, integrations, and data teams to design scalable, observable platforms., • Demonstrated ability to operate as a strategic thinker and fast mover: skilled at framing ambiguous problems, making tradeoffs, and shipping iteratively, with a willingness to take calculated risks while managing control and compliance implications., • Clear track record of customer obsession with internal users, including running discovery with employees, candidates, HR and TA, and Legal stakeholders, and using qualitative and quantitative insights to shape roadmap and design decisions., • Experience working in high-growth, fast-paced environments where systems, processes, and organizational structures are evolving rapidly, and an ability to bring structure without slowing the business down., • Exceptional written and verbal communication skills, with the ability to translate complex system and policy constraints into clear product narratives and decisions for executives, practitioners, and technical partners., • Hands-on experience with platforms such as Workday, Greenhouse, Okta, Ironclad, and modern integration and automation tools such as Workato., • Experience designing or deploying GenAI-augmented internal workflows, such as AI-assisted contract review, HR or manager guidance, knowledge search, or workflow orchestration in People and Legal contexts., • Background collaborating closely with Corporate Legal, Employment Legal, and Compliance on policies, contracting, data privacy, and regulatory requirements, including support for audits and evidence collection., • Prior experience in cloud, data center, or AI-focused companies where speed, security, and regulatory expectations are all high, and familiarity with how People and Legal systems support those environments. At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences The base salary range for this role is $161,000 to $237,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration. California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description UNIVERSAL Technologies is seeking an Oracle Cloud Administrator for an onsite position in Long Island City, NY. Active LinkedIn preferred. May change to hybrid after 90 days. The selected consultant will serve as the primary technical authority responsible for administering and optimizing Oracle Cloud Infrastructure (OCI) environments, including Oracle Fusion ERP and Oracle Autonomous Databases (ATP/ADW). This role ensures high availability, security, performance optimization, and seamless integration across SaaS and PaaS environments within an enterprise cloud ecosystem. ***Candidate must be able to work for UNIVERSAL Technologies directly. WHO WE ARE UNIVERSAL Technologies is a certified Women-Owned Business Enterprise (M/WBE) specializing in IT consulting and professional services. We provide experienced technology professionals to government agencies and private-sector clients, delivering cost-effective solutions that drive innovation and operational excellence. WHAT WE OFFER At UNIVERSAL Technologies, we value our consultants and provide opportunities to work on impactful technology initiatives. Our team members benefit from professional growth, collaborative environments, and exposure to enterprise-level cloud and infrastructure projects. MANDATORY SKILLS/EXPERIENCE • Minimum 3+ years of hands-on experience in Oracle Fusion Cloud and Oracle Cloud Infrastructure (OCI) administration, • Hands-on experience administering Oracle Fusion ERP and/or HCM environments, • Experience provisioning and managing Oracle Autonomous Transaction Processing (ATP) and Autonomous Data Warehouse (ADW), • Strong experience with OCI Networking components including Virtual Cloud Networks (VCN), subnets, load balancers, and FastConnect, • Experience configuring and managing Identity and Access Management (IAM) and Role-Based Access Control (RBAC) using Fusion Security Console, • Experience implementing Single Sign-On (SSO) solutions, • Experience monitoring and securing environments using Oracle Cloud Guard, • Experience utilizing Oracle Cloud Monitoring and Oracle Enterprise Manager for performance tracking and SLA compliance, • Oracle Cloud Infrastructure Certified Architect and/or OCI Database Management Specialist certification (preferred) SCOPE OF SERVICES • Oversee end-to-end administration, maintenance, and performance optimization of Oracle Fusion ERP/HCM environments, • Manage user roles, permissions, and security profiles to ensure compliance and proper access controls, • Coordinate environment refreshes, patching schedules, and system upgrades, • Provision, configure, and manage Oracle Autonomous Databases (ATP/ADW), leveraging automated tuning, scaling, and patching capabilities, • Configure and maintain OCI infrastructure components including networking, IAM, and cloud resources, • Implement and maintain SSO integrations and enterprise security controls, • Monitor system performance, resource utilization, and costs to ensure high availability and adherence to service-level agreements, • Ensure seamless integration between SaaS (Fusion Applications) and PaaS (OCI/Autonomous Database) environments UNIVERSAL Technologies is an equal opportunity employer.

Job DescriptionPOSITION OVERVIEWIncedo is hiring a Payment Consultant to be deployed on a strategic Bank Clients Treasury Management engagement. This role demands a seasoned treasury payments professional who brings hands-on experience from top-tier U.S. banking institutions) with a comprehensive, end-to-end understanding of Banking treasury payment ecosystems — from payment initiation, file formatting, and transmission through clearing, settlement, reconciliation, exception handling, fraud controls, sanctions screening, and regulatory reporting.The consultant will serve as a subject matter expert on Banking Client’s payment operations, advising on the digital payment transformation, optimization of cash conversion cycles, working capital management. The consultant will collaborate with Bank’s Product Teams, Technology, and Incedo’s delivery organization to deliver tailored treasury solutions that drive client satisfaction and operational excellence.MANDATORY EXPERIENCE REQUIREMENT The candidate must have worked in Treasury Services / Treasury Management as Payment consutant at one or more top U.S. banksThe candidate must demonstrate an end-to-end understanding of treasury payments, encompassing payment initiation, file formatting and transmission, clearing and settlement across all major rails (ACH, Fedwire, CHIPS, SWIFT, RTP®, FedNow®), reconciliation, exception and investigation handling, fraud controls, sanctions screening, and regulatory compliance.KEY RESPONSIBILITIES 1. Functional Analysis & Domain Expertise• Serve as the primary treasury payments subject matter expert (SME) on the Bank client engagement, providing deep functional analysis of payment products, workflows, and operational processes across all payment rails.• Conduct comprehensive end-to-end analysis of bank client's treasury payment lifecycle and Payment modernization initiatives — covering payment initiation (via Online Banking platform for corporate clients, API, file upload, SWIFT, and ERP channels), message formatting ( ISO 20022, EDI, Rail specific formats like NACHA), clearing and settlement (ACH/Fedwire/CHIPS/RTP/FedNow), reconciliation, exception handling, and regulatory reporting.• Perform detailed functional assessments of clients’, payables and receivables workflows, and payment infrastructure to identify optimization and modernization opportunities.• Maintain expert-level domain knowledge of treasury management products including liquidity management, cash concentration and disbursement, controlled disbursement, lockbox services, ACH Positive Pay, and fraud mitigation tools.• Develop and present tailored payment solution proposals to Bank’s corporate and institutional clients, encompassing ACH (same-day and standard), domestic and international wire transfers, Real-Time Payments (RTP®), FedNow®, card-based disbursements, integrated payables, and integrated receivables• Analyse payment processing metrics, SLA adherence, transaction success rates, and failure/return patterns to generate actionable insights and business intelligence for Banks’s Treasury Management leadership.• Advise on emerging payment trends including embedded finance, open banking APIs, digital wallets, and the convergence of real-time payment networks., 2. System Integration & Solution Design• Collaborate with technical teams to ensure accurate mapping of business rules, data flows, and system interfaces. Validate end-to-end solution design across upstream and downstream systems.• Partner with Bank’s Technology and Implementation teams to architect end-to-end payment integration solutions, ensuring seamless connectivity between Online Banking Platform for corporate clients, core banking systems, ERP platforms (SAP, Oracle NetSuite, Microsoft Dynamics 365, Workday), and external payment networks.• Contribute to the design and implementation of payment processing solutions, including configuring payment flow orchestrations, building connectors to internal and external systems, and defining message mapping rules for ISO 20022, SWIFT MT/MX, and NACHA formats.• Design multi-channel payment solutions leveraging ACH origination and receipt, domestic and international wire transfers (Fedwire, CHIPS, SWIFT), RTP®, FedNow®, commercial card programs, and Bank’s Intelligent Routing capabilities for optimal payment rail selection.• Support API-based payment integration projects, including Connect ERP integrations, open banking API initiatives, Host-to-Host connectivity, SFTP file-based channels, and SWIFT FileAct implementations.• Define and validate file format specifications (NACHA, ISO 20022 XML, EDI 820/823) for client onboarding, ensuring accuracy of field mapping, validation rules, and error handling logic.• Collaborate on IPF micro-services architecture to support horizontal scaling, real-time processing latency requirements, and 24/7 availability standards for instant payment processing.• Experience in Modern Payment architecture. Example - the cloud-native, ISO 20022-native payments orchestration platform used across treasury infrastructure. Leverage Modern Payment Architecture to configure, analyse, and optimize payment orchestration flows, message routing, enrichment, validation, and exception handling logic., 3. Stakeholder & Cross-Functional Collaboration• Serve as the primary liaison between Bank Client’s internal stakeholders (Payment Operations, Product Management, Fraud Prevention, Client Care, Technology, Compliance, and Sales) and Incedo’s delivery organization. Act as the primary functional point of contact during project delivery, UAT, and production rollout.• Work closely with product managers, business leaders, IT teams, operations, compliance, and external vendors to align solutions with business goals.• Collaborate closely with Treasury Management Team to understand client pain points, identify cross-sell and upsell opportunities, and deliver tailored payment advisory to corporate treasurers and senior financial decision-makers.• Partner with Product Management team to communicate client feedback, market intelligence, and competitive insights, influencing the treasury product roadmap and supporting development of next-generation payment solutions.• Contribute treasury payment domain expertise to new business pitches, RFP/RFI responses, competitive proposals, and pricing strategies for Banks’s prospective and existing client base.• Develop and deliver client-facing presentations, industry whitepapers, training sessions, and educational webinars on treasury payment best practices, regulatory changes, ISO 20022 readiness, and technology innovations.• Coordinate with Incedo’s onshore and offshore delivery teams to ensure alignment on project deliverables, timelines, quality standards, and knowledge transfer protocols.• Mentor Incedo team members, Treasury Management Associates, and Development Program participants, fostering a culture of continuous learning, knowledge sharing, and professional excellence within the engagement.• Support Agile delivery by contributing to backlog refinement, sprint planning, and functional reviews., 4. Innovation & Continuous Improvement• Drive continuous improvement initiatives within Bank’s treasury payment operations by identifying bottlenecks, inefficiencies, and automation opportunities across the end-to-end payment lifecycle.• Develop business cases and ROI analyses for proposed payment platform enhancements, automation projects, and technology investments, presenting recommendations to Bank and Incedo leadership.• Evaluate and recommend emerging payment technologies and industry innovations, including real-time payment analytics, AI/ML-based fraud detection for treasury operations.• Understanding and optimization of the Modern Payment platform, proposing enhancements to orchestration flows, configurable rules, and the micro-services component library to improve processing speed, reduce error rates, and lower total cost of ownership.• Establish and maintain payment operations playbooks, standard operating procedures (SOPs), and knowledge base documentation to ensure operational consistency, scalability, and onboarding efficiency for new team members.

Job Description About Fay At Fay, our mission is to make nutrition a foundational pillar of preventative care, improving outcomes, accessibility, and affordability at scale. We're building AI-powered infrastructure to transform preventative healthcare. Think that's bold? We're just getting started. Today, Fay is a three-sided marketplace connecting providers, patients, and payers to revolutionize preventative care delivery. Our b2b2c business-in-a-box solution empowers dietitians to deliver high-quality, affordable nutrition care, helps patients take control of their health, and enables payers to build healthier member populations. Nutrition is our starting point, not the finish line. The platform we're building will expand into new areas of preventative health and wellness as we grow. We're proud to be one of the fastest-growing companies in healthtech, backed by category-defining investors like General Catalyst, Forerunner, 1984, and Goldman Sachs. Ready to leverage AI-driven technology to transform preventative care and make a real-world impact on health? Let's talk. About This Role As Credentialing Manager, you'll own provider enrollment and credentialing operations at Fay — building the systems, processes, and team structures that allow our dietitian network to scale without friction. The compensation range for this role is $80,0000-$120,000. You'll serve as the in-house expert across a dedicated set of payers and act as the critical bridge between Credentialing and Revenue Cycle Management. This is a player-coach role: you'll set strategy, author SOPs, and own SLAs — while also rolling up your sleeves on escalations and complex payer relationships. You'll report directly to the Head of Credentialing. If you want to build a credentialing function from the ground up at one of the fastest-growing healthtech companies in the country, this role is for you. What You'll Be Doing • Own a dedicated portfolio of 10–15 payers end-to-end. Be the internal subject matter expert on each payer's portal workflows, submission requirements, processing quirks, SLA windows, and escalation contacts. When something breaks, you're the one who knows why and how to fix it., • Manage a team of Provider Enrollment Specialists responsible for application execution. You'll assign and prioritize work, review submissions before they reach payers, and hold the team accountable to quality and throughput standards., • Audit existing credentialing workflows and implement scalable improvements — including technology enablement, process redesign, and smarter resource allocation. You'll drive toward a credentialing operation that can grow without growing headcount proportionally., • Define and own SLAs across the credentialing lifecycle. Track and report on key metrics — turnaround time, application accuracy, denial rates, and resubmission timelines — and proactively surface and resolve bottlenecks before they impact provider go-live dates or revenue., • 3+ years of hands-on provider credentialing and enrollment experience, with at least 2 years in a lead or management capacity — ideally at a health plan, MSO, delegated credentialing entity, or high-growth digital health company, • Deep working knowledge of CAQH ProView, NPDB queries, state licensing and scope-of-practice databases, and the enrollment portals of major commercial and government payers (e.g., Aetna, BCBS, Cigna, UHC, Humana, Medicare/Medicaid), • Demonstrated experience redesigning credentialing workflows — not just executing them — across a high volume of providers and multiple national payers simultaneously, • Experience owning credentialing KPIs and building payer health dashboards with SLA tracking and escalation management, • Strong understanding of the downstream impact of credentialing on claims, billing, and revenue cycle — and how to coordinate across those functions, • Experience credentialing allied health or telehealth providers — particularly dietitians, therapists, or other non-physician specialties, • Familiarity with delegated credentialing agreements and the operational implications of delegated vs. non-delegated payer relationships, • Background at a high-growth startup or digital health company, • Tech-savvy with a strong appetite for automation and systems that enhance speed, accuracy, and scalability Compensation Range$80,000—$120,000 USD Fay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionSalary: $100,000+ Location: Brooklyn/Remote Department: Partner Growth Job Type: Full-Time Position Summary At My IT Crew (MY IT CREW), we dont just serve clients, we partner with them. As a vCIO, you are the strategic quarterback for assigned accounts. This role blends relational leadership with technical and business acumen to ensure every client relationship is proactive, profitable, and aligned with MY IT CREWs commitment to world-class managed services. Youll be responsible for client satisfaction, strategic planning, and business expansion across the client lifecyclefrom onboarding through ongoing reviews and renewals. Youll lead recurring Technology Review Meetings, build annual IT roadmaps, quote solutions, manage licensing and lifecycle, and serve as the escalation point for account-related concerns. Your impact directly influences MY IT CREWs retention, revenue, and reputation. Key Responsibilities Client Strategy & Relationship Management • Serve as the single point of accountability for assigned clients post-onboarding., • Lead scheduled Cadence Calls and Technology Business Reviews (TBRs) to ensure alignment with client goals., • Develop and maintain strategic roadmaps aligned with client objectives and MY IT CREW best practices., • Anticipate needs through data and relationship cuesresolving concerns before they escalate., • Quote and scope solutions for hardware, licensing, services, and projects., • Identify and execute cross-sell and upsell opportunitiesmove clients toward standard stack adoption., • Collaborate with Project Engineers, TAMs, vCIOs, and Sales Engineers to ensure solution fit., • Own the lifecycle calendar: warranties, licensing, contract renewals., • Maintain asset intelligence via ITGlue., • Present lifecycle and licensing updates as part of proactive roadmap conversations., • Act as the non-technical escalation point for service dissatisfaction or process breakdowns., • Facilitate internal triage between Service, TAM, and Projects teams to resolve client issues., • Ensure all Technology Review Meetings follow My IT Crews playbook (agenda, post-review tasks, documentation)., • Keep ConnectWise, IT Glue updated with client notes, roadmap items, and account metrics., • Engage with TAMs, Projects, CS, and Centralized Services to execute client initiatives., • Deliver feedback loops from client interactions to internal stakeholders., • 2+ years in vCIO, Account Management, or Client Success within an MSP or IT consulting environment., • Working knowledge of IT infrastructure, MSP services, and business technology strategy., • Proficiency with quoting, solution design, and technology budgeting., • Experience using tools such as ConnectWise, ITGlue., • Exceptional relationship-building, communication, and follow-up skills., • Client Engagement: % of Cadence Calls and Technology Reviews completed on schedule., • Client Retention & CSAT: Retention rate of assigned accounts, CSAT from account-related tickets., • Opportunity Management: Revenue generated from quoting, % closed-won opportunities., • Lifecycle Execution: % of clients with current lifecycle plans and renewals handled on time., • Strategic Planning: % of clients with documented roadmaps and annual budgets., • Ticket Resolution: SLA compliance for account/quoting-related tickets. Culture Fit & Philosophy At My IT Crew, we are practical problem-solvers who believe in clarity, accountability, and momentum. We are not vendors, we are partners. Our clients rely on us to lead, not just react. As a vCIO, you will be the voice of that leadership. We are building something greatand this role is a cornerstone.

Job Description About Us Applecart is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust — from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart's platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them. We are hiring a Senior Engineer, Infrastructure in our New York office. About the Role: As a Senior Engineer, you will focus on providing engineering teams with user-centric, reliable platforms that enable teams to safely operate their software with minimal overhead. Along with engineering and maintaining reliability, performance, and agility across multiple engineering platforms and technologies, you will also be a part of a support organization dedicated to delivering a frictionless development experience to Engineering teams. Your work will span cloud infrastructure, observability, infrastructure-as-code, application deployment strategy, and security. You will join a hybrid-remote team of skilled and collaborative software engineers dedicated to the continuous delivery of business value. What You'll Do • Design and build networking and application infrastructure that provide high levels of scalability, reliability, and performance, while balancing security, maintainability, and operational excellence, • Partner with product and application teams to provide guidance and best practices around scalability, reliability, and performance of our productions networking, infrastructure, and software, • Craft solid and clearly explained designs, playbooks, and documentation, for consumption by teammates and the larger engineering organization, • Improve operational efficiency through automation and deployment or development of new tools, • Be proactive in performance & availability monitoring; provide remediations for systemic issues, • Ingest requirements, scope work, produce estimates and help define deliverables with project timelines, • You have 5+ years of professional software development experience, • You have mastered development for the cloud, leveraging a variety of AWS and Data Engineering services (e.g. Databricks, Snowflake), • You excel at infrastructure-as-code, • You understand computer networking concepts, • You have practical knowledge of security, data privacy and permission management, • You have experience with monitoring tools, including logging and alerting, • You are adept at troubleshooting and know incident response best practices, • You value strong DevOps and are continually improving the developer experience and CICD, • You are a natural collaborator, always keen to help your team members Compensation: Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation. The base salary range for this role is between $160,000 - 200,000, based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area. A few facts about us: • Applecart's platform has been used by hundreds of industry-leading clients spanning Fortune 500 companies like Blackstone and Intuit, leading nonprofit organizations like the Environmental Defense Fund, and top-tier advertising and communications agencies like Teneo, FGS, Weber Shandwick, and OMD., • Applecart is growing quickly — over the last 4 years, we've increased our revenue by 10X, grown our headcount by almost 5X, and we're cashflow positive., • Our senior leadership team includes two members of the Forbes 30 under 30 list for Marketing and Advertising, the former Head of Product at Moat, Oracle's online ad measurement platform, a former senior White House advisor, early sales and talent leaders from Google and Twitter, two of the Democratic Party's most successful pollsters and strategists, and alums of top-tier organizations like Bain & Company, Amazon and Simpson Thacher., • Applecart raised a $100M Series C from Blackstone's tech growth fund at the end of 2025. The company's other investors include Bain & Company, global sports, entertainment and marketing giant Endeavor, KKR Co-Founder Henry Kravis, entrepreneur Chris Burch, a founder of Palantir, senior engineering leaders at Twitter and Yelp, former Fortune 50 and advertising agency CEOs, and a number of well-known venture capitalists. Ari Emanuel, CEO of TKO and Executive Chairman of WME, Wayne Berman, Blackstone's Head of Global Government Affairs, and Risa Heller, CEO of HELLER, serve on our board., • Our work has been featured on Morning Joe on MSNBC, BloombergTV, and The Colbert Report, and in Axios, Semafor, BusinessWeek, the Associated Press, Forbes, the Washington Post, and Politico, among many others.

Job Description Title Cultivation Technician Location Southern Ca, Pacific North West, Mid Atlantic Department Commercial Field Operations Reports To Director of Cultivation Science Job Type Full-Time | Exempt / Salaried ABOUT HYDROBUILDER HOLDINGS Hydrobuilder Holdings partners with cultivators across the Controlled Environment Agriculture (CEA) spectrum — from large commercial facilities to independent and emerging growers. Our mission is to help growers improve yield, reduce operating costs and increase profitability by combining curated products, logistics, advisory expertise and integrated technology into one aligned ecosystem. Elevated, our commercial division, is a tech-enabled service platform for CEA operations. Through dedicated Account Executives, Cultivation Advisors, proprietary brands and AI-driven crop optimization tools, Elevated supports professional growers from facility build-out through harvest optimization. Hydrobuilder.com, “The Growers Marketplace,” serves smaller and mid-sized growers with a robust digital platform offering curated products, education and an expanding B2B portal experience. At the core of our innovation is our integrated AgTech program, applying AI, sensor data and lab analytics to deliver actionable insights that improve consistency, efficiency and margins across the cultivation lifecycle. OVERVIEW OF POSITION The Elevated Cultivation Technician is a field-based execution specialist responsible for structured facility data collection, system documentation, AgTech monitoring support, and sampling integrity within licensed commercial cultivation facilities. This role serves as the execution backbone of Elevated's AgTech Field Service Program — collecting defensible, repeatable data that enables Cultivation Advisors to deliver strategic recommendations. The Cultivation Technician operates with precision and discipline, adhering to a clear mandate: execute consistently, document precisely, and escalate responsibly. All advisory decisions are escalated to the assigned Cultivation Advisor or Cultivation Strategist. KEY RESPONSIBILITIES Facility Assessment & Structured Data Collection • Execute standardized facility assessments using approved workflows, • Collect and document environmental metrics including temperature, humidity, VPD-related readings, airflow indicators, and PAR/PPFD measurements, • Document objective room-level variability with strict observational neutrality (no interpretation), • Upload complete field data to support Advisor reportingEquipment Mapping & Infrastructure Documentation, • Document and maintain accurate records of lighting systems, HVAC and dehumidification capacity, RO and filtration systems, fertigation and irrigation infrastructure, and environmental monitoring and sensor placement, • Technicians document what exists — Advisors determine optimization strategyAgTech Monitoring & System Support, • Verify proper operation of sensor systems and confirm data connectivity and integrity, • Identify, flag, and log anomalies, service notes, and system observations, • Perform basic functionality checks (system strategy decisions escalated to Advisors)Sampling & Chain of Custody Execution, • Collect tissue, water, substrate, runoff, and pathogen samples following strict chain-of-custody procedures, • Ensure consistent sampling location, timing, labeling, and sanitation practices, • Maintain biosecurity compliance and submit samples per approved cadence, • Technicians do not interpret lab results or communicate conclusions independentlyRecurring Program Execution, • Execute assigned sampling tracks at weekly, bi-weekly, and monthly cadence as required, • Support baseline data collection during client onboarding, • Ensure continuity of historical data to maintain service repeatability across core package tiersProduct Trial, Implementation & Preferred Solutions Integration, • Design and manage structured product and technology trials aligned with the AgTech Program, • Execute trial milestones, capture validation data, and support cross-functional implementation, • Manage platform integration (Elevated One) and support conversion from trial to standardized solutionProcedural Compliance Verification, • Verify adherence to documented mixing and irrigation procedures, • Document observed deviations and escalate inconsistencies or system irregularities, • Support mechanical troubleshooting when directed (strategic nutrients, irrigation, and environmental decisions are escalated)Escalation & Risk Identification, • Immediately escalate suspected pathogen pressure, severe crop stress or pest pressure indicators, biosecurity risk, abnormal data readings, system failures, and safety risks, • When uncertain — pause and escalateCross-Functional Coordination, • Update CRM and internal systems to ensure continuity across all touchpoints KEY PERFORMANCE INDICATORS (KPIS) • On-time field report submission ≥ 95%, • Sampling accuracy & chain-of-custody compliance: 100%, • Escalation within SLA ≥ 95%, • Data completeness rate ≥ 98%, • Package cadence adherence ≥ 98%, • Safety incident rate: 0 preventable incidents, • Advisor data turnaround support: ≤ 48 hours from facility visitKEY CHALLENGES, • Maintaining strict observational neutrality while working in complex, high-pressure cultivation environments that may prompt on-the-spot interpretation, • Managing a geographically distributed service territory with consistent cadence, biosecurity compliance, and data quality across diverse client facilities, • Navigating ambiguous or escalation-worthy situations with sound judgment while staying within defined role scope, • Executing structured product trials with rigor and documentation standards sufficient for data-driven advisory conclusionsJOB KNOWLEDGE, SKILLS & EXPERIENCE, • 2+ years in technical field service, cultivation support, or AgTech operations preferred, • Strong mechanical aptitude; familiarity with environmental controls and irrigation systems preferred, • Experience with digital reporting platforms and CRM systems, • Customer-facing field professionalism and the ability to operate with minimal supervision, • Valid driver's license and flexibility for regular travel, • Ability to lift up to 50 lbs; comfortable standing, climbing, and working in humid, high-light, active production environments, • Flexible schedule aligned with assigned service routes and client cadenceCOMPENSATION, • Base Salary: Starting at $65,000 annually, commensurate with experience, • Performance-based incentives, • Company vehicle provided, • Gas reimbursement, • Cell phone stipendBENEFITS, • Comprehensive health, dental, and vision insurance, • 401(k) plan with company match, • Paid time off and holidays, • Professional development and training opportunities, • Flexible work schedule and remote work options In addition to the responsibilities listed above, the employee may be asked to perform other duties as assigned by management.

Job Description Welcome to Outerspace's official job board, where opportunities are endless. Explore career openings and join our dynamic team. Discover fulfilling roles across various functions and locations within Outerspace. Your next career move starts here - apply today! Client Operations Manager – Outerspace (3PL Fulfillment) Location: Carlstadt, NJ - Corporate HQ Job Type: Full-Time/Onsite About Outerspace Outerspace is a fast-growing 3PL fulfillment partner supporting today's leading DTC and eCommerce brands. We pair world-class operations with people-focused service and transparent technology to help brands scale with confidence. As we continue to grow, we're looking for a Client Operations Manager who thrives in a fast-paced, data-driven environment and is passionate about building strong, trust-based client partnerships. About the Role The Client Operations Manager (COM) serves as the primary operational liaison for a portfolio of DTC brands. You'll ensure day-to-day fulfillment operations run smoothly, SLAs are met, communication stays clear, and that clients feel supported and informed. This role is equal parts relationship management, operational oversight, and analytical problem solving. Perfect for someone who loves eCommerce, logistics, and collaborative cross-functional work. What You'll Do Client Relationship & Communication • Serve as the main point of contact for assigned brands, providing daily support across inbound, outbound, routing, inventory, and kitting workflows., • Lead weekly performance calls, reporting reviews, forecasting alignment, and launch planning with clients., • Monitor KPIs, SLAs, and volume trends across eComm and wholesale workflows., • Coordinate with internal teams—Receiving, Outbound, Wholesale Routing, Production/Kitting, and Inventory—to ensure seamless execution., • Review daily forecasts, order aging, mis-ship trends, and capacity constraints to drive proactive planning., • Build and present reporting on order trends, SLA adherence, mis-ships, forecast accuracy, and operational throughput., • Identify operational patterns, areas of improvement, and client-impacting risks., • Support client onboarding, launches, large seasonal drops, and BFCM readiness., • Participate in cross-functional initiatives to improve processes, reduce errors, and streamline communication., • Your brands feel informed, supported, and confident in their fulfillment operations., • Internal teams are aligned on priorities and working smoothly toward shared goals., • SLA performance, forecasting accuracy, and issue resolution timelines consistently improve., • 3–5+ years of experience in eCommerce operations, logistics, supply chain, account management, or 3PL client success., • Strong understanding of DTC fulfillment, routing, inventory workflows, or wholesale distribution., • Proficiency with Excel/Google Sheets; comfort interpreting and presenting data., • Experience using WMS platforms (Deposco is a plus, but not required)., • Excellent communication skills with a calm, solution-oriented approach., • Ability to manage multiple clients, priorities, and escalations simultaneously., • Comfortable supporting high-volume periods, especially during Q4. Compensation Range: $75,000 - $85,000 DOE Benefits: • Paid Time Off, • Paid Holidays, • Insurance (medical, dental, vision), • HSA & FSA, • 401(K) matching, • and more!

Job DescriptionGuest Service Specialist Location: New York, NY (In-Person) Schedule: Monday–Friday, 9:00 AM – 5:30 PM EST Compensation: $24–26/hr, depending on experience About Furnished Quarters Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments, blending the best of hospitality, real estate, and design. With 25 years of experience and LGBTQ+ diverse-owned certification, we bring a human-first approach to short-term living—elevated by care, community, and connection. We offer stays of 30 days or longer for business and leisure travelers, supported by a team that values collaboration, growth, and individuality. Our five core values—Challenge, Collaboration, Care, Career, and Community—shape everything we do. If you’re looking to join a culture that values work-life balance, celebrates your uniqueness, and gives your voice weight, it’s time to #StayDifferent. The Opportunity We’re seeking a high-touch, resourceful Guest Service Specialist to support our guests from pre-arrival through departure. You’ll be the frontline of service, ensuring guests feel welcomed, cared for, and heard—whether answering inquiries, resolving issues, or coordinating with internal teams and vendors. This is a great role for someone who thrives in a collaborative environment, enjoys solving problems, and is passionate about delivering thoughtful, detail-oriented service. What You’ll Do Guest Experience & Communication • Send clear, timely pre-arrival instructions including key codes and access information, • Respond to guest requests via phone, email, and Salesforce within a 2-hour SLA, • Troubleshoot common issues (internet, TV, access) and coordinate in-field solutions, • Maintain accurate, up-to-date documentation in all systems, • Deliver high-touch support via phone, following hospitality-standard call procedures, • Manage service cases from intake to resolution, ensuring timely follow-up and guest satisfaction, • Welcome Key Account guests with personalized outreach, • Action urgent items like same-day arrivals, unit changes, and internal updatesOperations & Coordination, • Collaborate with partners, building staff, and service providers (e.g., locksmiths, electricians), • Manage and distribute weekly doorman lists and updated access codes, • Upload documents and inspection forms in accordance with partner requirements, • Coordinate with teams across time zones and geographies to ensure guest needs are met, • Communicate service upgrades or utility changes to impacted guestsCulture & Teamwork, • Embody our core values in every interaction—with guests, colleagues, and vendors, • Participate in team huddles and knowledge-sharing sessions, • Stay up to date with policies, procedures, and service standards, • Bachelor’s degree in hospitality, business, or related field preferred, • 3+ years in guest services, hospitality, property management, or corporate housing, • Experience with Microsoft Office Suite, Salesforce, Oscar, or similar CRM systems, • Exceptional written and verbal communication skills, • Strong multitasking abilities and comfort working with multiple systems at once, • A calm, solution-focused demeanor—even in time-sensitive situations, • This is a full-time, hourly position working in-office Monday through Friday, 9:00 AM – 5:30 PM EST, • Must participate in an after-hours, rotating On-Call program, • Requires regular computer use and prolonged periods of sitting or standing, • Medical, Dental, and Vision Insurance, • Life, Short- and Long-Term Disability Insurance, • Medical FSA and Commuter Benefits Powered by JazzHR LyUOurX3bv

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is looking for an AR specialist to join our Accounting team and help support our invoicing and collections processes. The role will be an integral part of our Accounts Receivable team, helping us deliver a first class invoicing experience to our customers. This is a full-time position on our team, reporting to the Lead, Accounts Receivable. The role follows a hybrid work model, with two days per month required in our NYC office at 60 Madison Avenue. What you'll do: • Prepare and issue accurate customer invoices on a timely basis., • Collaborate closely with Sales, Customer Success, and RevOps teams to align on billing details., • Manage and respond to all customer billing inquiries via email and Jira ticketing system., • Generate supplemental reports to support invoice details and provide billing transparency., • Apply customer cash payments accurately in NetSuite., • Follow up with customers regarding past due invoices and request remittance information as needed., • Review and validate data from internal partner teams to ensure precise billing., • Timely and accurate invoicing, ensure all invoices are generated and sent out promptly and without errors, • Effective collections, consistently follow up on overdue accounts, maintaining a low percentage of overdue payments, • Ability to work independently and proactively, • 1-3 years of accounting experience with a BA degree, • Strong problem-solving capabilities, • An excellent verbal and written communication skills, • An expert in multi-tasking when it comes to managing several high-priority projects simultaneously and time management skills, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionSalary: ElPreventa Tcnico Senior es responsable de liderar el diseo, dimensionamiento y presentacin de soluciones tecnolgicas complejas, alineando las necesidades de los clientes con las capacidades tcnicas de la organizacin. Su funcin combina visin tcnica, habilidades comerciales y capacidad de comunicacin ejecutiva, apoyando a los equipos de ventas y delivery en la elaboracin de propuestas de alto impacto orientadas a transformacin digital, nube, modernizacin de aplicaciones y seguridad. Responsabilidades Principales 1. Consultora y Diseo de Soluciones • Levantar requerimientos tcnicos y funcionales con clientes y stakeholders., • Disear arquitecturas de referencia sobre Microsoft Azure y AWS, aplicando principios de cloud-native, DevOps, y microservicios., • Elaborar documentos de diseo tcnico, diagramas de arquitectura, y roadmaps de migracin o modernizacin., • Recomendar frameworks, lenguajes, patrones de diseo y metodologas de desarrollo acordes al contexto del cliente. 2. Apoyo a Ventas y Propuestas • Preparar presentaciones tcnicas, demos, y sesiones de discovery junto al equipo comercial., • Desarrollar propuestas tcnico-econmicas que detallen alcance, beneficios, riesgos, costos y SLA., • Participar en RFPs, RFIs y workshops con reas de tecnologa, seguridad y negocio del cliente., • Identificar oportunidades de cross-selling y up-selling de servicios cloud, desarrollo y soporte. 3. Buenas Prcticas y Gobierno Tcnico • Promover estndares de arquitectura segura, observabilidad, CI/CD y automatizacin., • Aplicar buenas prcticas de ingeniera de software (SOLID, Clean Architecture, IaC, API-first)., • Alinear las soluciones con las polticas de ciberseguridad, cumplimiento y privacidad (ISO 27001, GDPR, Ley 155-17, etc.)., • Participar en revisiones de cdigo, diseo y calidad tcnica durante fases de preventa o PoC. 4. Innovacin y Capacitacin • Mantenerse actualizado en tendencias de IA, automatizacin, contenedores, serverless, y seguridad cloud., • Contribuir con contenido tcnico interno: playbooks, whitepapers y kits de propuesta., • Mentorizar a ingenieros y consultores junior del rea comercial y tcnica. Requisitos del Cargo Formacin Acadmica: • Ingeniero en Sistemas, Ciencias de la Computacin, Electrnica o reas afines., • Deseable Maestra o especializacin en Arquitectura de Software, Cloud Computing o Ciberseguridad. Experiencia: • Mnimo 5 a 8 aos de experiencia en desarrollo y arquitectura de software., • Al menos 3 aos de experiencia comprobada en preventa tcnica o consultora de soluciones cloud., • Experiencia en presentaciones tcnicas y workshops con clientes empresariales. Conocimientos Tcnicos Avanzados: • Cloud Platforms: Microsoft Azure (App Services, AKS, Functions, DevOps, AD/Entra ID, Key Vault, Monitor) y AWS (ECS, Lambda, RDS, S3, IAM, CloudFormation)., • Ingeniera de Software: .NET, Node.js, Python, CI/CD, API Management, patrones de integracin., • Seguridad y Cumplimiento: Azure Security Center, Defender for Cloud, AWS Security Hub, MFA, IAM, RBAC, DLP, Compliance., • Office 365 / Microsoft 365: Integraciones con Azure AD, Exchange Online, SharePoint, Power Platform., • Metodologas giles: Scrum, Kanban, DevOps, SAFE, con dominio de herramientas como Azure DevOps, Jira o GitHub Enterprise., • Infraestructura como Cdigo: Terraform, ARM/Bicep, CloudFormation, Ansible., • Conocimientos Deseables: Arquitectura Zero Trust, FinOps, automatizacin con IA (OpenAI, Cognitive Services). Competencias Clave • Comunicacin efectiva con pblicos tcnicos y no tcnicos., • Orientacin a resultados y pensamiento analtico., • Alta capacidad de documentacin tcnica y storytelling comercial., • Liderazgo colaborativo y autogestin., • Capacidad para trabajar bajo presin en contextos de RFP o cierres comerciales. Certificaciones Valoradas • Microsoft Certified: Azure Solutions Architect Expert / Azure DevOps Expert., • AWS Certified Solutions Architect Professional o Associate., • Certified Scrum Master (CSM) o SAFe Agilist., • Microsoft 365 Certified: Security Administrator o Enterprise Administrator Expert., • ISO 27001 Lead Implementer / CompTIA Security+.

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB The Customer Support Manager will oversee the day-to-day execution of RADAR's frontline support operations, leading a team responsible for triage, troubleshooting, escalation, and customer communication across a complex hardware–software ecosystem. You'll partner closely with the Engineering and triage team, NOC, Solutions, and Customer Operations & Experience to refine processes, enhance documentation, strengthen tooling, and ensure our support function is fast, reliable, and customer-centric. This role blends operational leadership with hands-on technical oversight, keeping a close pulse on support quality, accelerating resolution times, managing ticket workflows, and delivering clear, actionable reporting to our customers and internal teams. This role is ideal for someone with strong experience supporting B2B SaaS and IoT products, who understands the nuances of hardware + cloud systems and has foundational knowledge of retail technology environments. Responsibilities: • Lead, coach, and develop RADAR's frontline support team; oversee daily ticket flow, prioritization, and response quality., • Ensure timely, accurate troubleshooting across sensors, controllers, the RADAR cloud platform, APIs, and store-level integrations., • Maintain high support quality by reviewing cases, providing feedback, and ensuring consistent communication standards., • Produce customer-facing reporting on ticket trends, root causes, resolution times, and ongoing improvements., • Collaborate with broad stakeholder teams on issue resolution and long-term fixes., • Own improvements in support documentation, playbooks, troubleshooting guides, and external knowledge bases., • Support tooling ownership, helping optimize workflows in Zendesk, Jira, Confluence, internal Support tooling, and reporting dashboards., • Identify recurring issues, quantify impact, and help drive improvements across product, deployment, engineering and support processes., • Ensure SLAs, on-call coverage, and escalation protocols are followed consistently., • Contribute to global support readiness as RADAR expands into new regions, including documentation and process scaling.ABOUT YOURequired:, • 6+ years of experience in B2B SaaS, IoT and hardware systems customer support, including at least 3 years in a manager or team lead role., • Strong understanding of cloud platforms, APIs, hardware/software interactions, and basic networking., • Excellent analytical troubleshooting skills; comfortable reviewing logs, dashboards, system behavior, and API responses., • Experience driving frontline support operations: triage management, quality reviews, scheduling, and SLA adherence., • Skilled in documentation, process structure, and building/improving support workflows., • Comfortable collaborating with cross-functional partners in engineering, operations, and customer environments., • Proficiency with tools like Zendesk, Jira/JSM, and other Atlassian products;, • Exceptional customer service skills with a problem-solving attitude, • Strong organizational and time management skills with the ability to prioritize and manage multiple tasks, • Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical usersPreferred:, • Experience supporting RFID, IoT hardware, edge devices, or similar hardware ecosystems., • Familiarity with retail technology support - store systems, network environments, device troubleshooting, or similar., • Experience supporting large multi-site retail chains or enterprise deployments., • Understanding of retail networking (meraki/cisco), PoE, VLANs, and common in-store constraints, • Background in incident management, on-call rotations management, and support., • Ability to create or maintain dashboards for reporting (SQL or low-code)., • Experience working with Grafana, Looker, or other monitoring platforms., • Ability to perform lightweight debugging using SQL, basic scripting, or API tools (Postman, cURL), • Ability to use search functions in BigQuery; familiarity with SQL and Looker (or similar BI tools), • Experience with ITSM tools and knowledge of ITIL best practices preferredWHAT YOU'LL DOIn your first 30 days, you will:, • Learn Radar's mission, technology stack and core values., • Complete onboarding and security compliance training., • Develop strong understanding of RADAR sensors, controllers, cloud platform, and support workflows., • Shadow support rotations to observe triage, escalation, and troubleshooting flows., • Review existing documentation, SLAs, tooling configs, and reporting gaps., • Build an initial assessment of quality, speed, and common case patterns.In your first 60 days, you will:, • Begin optimizing triage workflows, ticket routing, and communication templates., • Establish baseline dashboards for SLA measurement, ticket analytics, and team performance., • Publish or refresh key knowledge base articles and troubleshooting guides., • Implement early improvements in tooling, tagging, automation, or reporting., • Strengthen cross-functional working rhythms with Engineering and Deployment.In your first 90 days, you will:, • Fully own daily customer support operations - load balancing, quality control, training, and reporting., • Deliver a support improvements plan outlining upgrades to processes, documentation, and tooling., • Launch updated customer-facing reporting and internal dashboards., • Build a stronger coaching, QA, and review framework for support agents. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job Description Job Title: Client Manager Reports To: Client Director, Managing Vice President, or equivalent senior leadership Position Summary The Client Manager (CM) is a high-visibility operational leader responsible for driving service excellence, staff performance, and client satisfaction across multiple locations within an assigned territory. ⭐ Dedicated to a specific client, the CM oversees multi-level teams, ensures adherence to Service Level Agreements (SLAs), and partners closely with Operations, Finance, HR, and executive stakeholders to deliver seamless, high-quality workplace services. From operational oversight to financial stewardship, the CM is accountable for meeting SLAs, optimizing performance, managing P&L elements, strengthening client relationships, and cultivating a high-engagement employee culture. 🚀 Core ResponsibilitiesService Delivery & Operations Leadership ⚙️ * Ensure excellence in service delivery across all assigned sites. * Own the intake, delegation, execution, and completion of all client requests. * Guarantee all client and organizational deadlines are achieved without exception. * Manage staffing, resources, and technology effectively across all sites. * Ensure SLA coverage, floaters, and staffing partnership with HR. * Maintain a safe, compliant, high-performing work environment. * Document and escalate incidents promptly. * Conduct regular site visits to enforce operational compliance. Financial & Performance Management 💼 * Support leadership in maintaining P&Ls at or above proforma targets. * Oversee payroll, billing, and A/R execution with precision. * Lead monthly budget forecasting and financial review. * Identify opportunities for year-over-year growth. * Optimize profitability, hours, and gross margin. Client Relationship & Engagement 🤝 * Maintain high levels of client satisfaction (CSI). * Lead monthly and quarterly client business reviews. * Serve as a trusted advisor to client leadership. * Drive employee engagement to sustain or improve ESI scores. * Champion the SPS Governance Model for proactive client satisfaction. Talent Leadership & Workforce Development 👥 * Lead and develop multi-level teams across locations. * Set expectations, clarify workflow, and resolve operational issues. * Conduct performance evaluations and maintain employee documentation. * Reduce turnover through coaching and recognition strategies. * Cross-train teams to build capability and bench strength. Operational Excellence & Compliance 🔐 * Enforce policies, KPIs, and SLAs with discipline. * Manage vendor partnerships to ensure contract compliance. * Standardize reporting, metrics, and procedures. * Resolve site and client issues swiftly and professionally. * Lead special projects and operational improvements. * Serve as resource for OSHA, EEOC, and compliance matters. Workplace Experience Leadership 🎉🏢 * Design and deliver innovative workplace experience strategies. * Curate impactful experiences that promote well-being and engagement. * Collaborate with catering/food services and service-line partners on events. * Measure event ROI and produce monthly workplace experience reports. * Oversee Workplace Experience Coordinators including hiring, training, and performance. Communication & Business Partnership * Maintain consistent communication with SPS and client leadership. * Support business development initiatives as needed. * Coordinate travel for team members according to policy. Competencies 💡 * Strong analytical and metric-driven decision-making * Client-obsessed mindset * High integrity and ethical judgment * Exceptional communication and presentation skills * Professional presence and service excellence * Strong organizational discipline * Emotional intelligence and conflict de-escalation * Strategic and creative problem-solving * Ability to manage multiple priorities * Talent leadership and coaching ability * Experience-driven mindset with focus on innovation * Data interpretation and performance insight skills Qualifications 🎓 * High School Diploma required; Bachelor's Degree preferred * 7–10+ years in relationship management and operational leadership * Multi-site management experience strongly preferred * Program/Project Management experience a plus * Proven ability to coach and develop frontline managers * Comfort interacting with C-suite leaders * High proficiency in business technology * Industry-related experience preferred * Strong ethics, professionalism, and client-driven mindset Physical Requirements 💪 * Lift/move 40+ lbs regularly * Push carts up to 60 lbs capacity * Walk, bend, kneel, stand, or sit for extended periods * Operate office machinery * Speak while inputting data * Visual focus and color differentiation required Travel Requirements ✈️ Up to 25% travel required. Other Duties Responsibilities may evolve and additional duties may be assigned as business needs change. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range$100,000—$115,000 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description About Syllo Syllo is on a mission to transform litigation. Our product is an AI-powered litigation workspace that enables lawyers and paralegals to safely harness the power of language models throughout the litigation life cycle. Since going to market, we have gained a diverse group of enterprise customers, including some of the biggest law firms in the country, and we are quickly expanding. By reducing the expense of litigation industry-wide, we aim to improve access to high-quality representation and promote the alignment of legal outcomes with merit. We're looking for a Staff Engineer who will be a key member of a new Systems team at Syllo that will own Platforms, Frameworks, Tools, Patterns, and Architecture. This person will not only contribute directly to technical design and implementation but also foster a collaborative, high-performing environment where engineers can grow, learn, and thrive. Responsibilities • Provide technical leadership and mentorship to members of the Platforms team, supporting their professional growth and helping them achieve their potential., • Design, implement, and manage scalable cloud-based infrastructure using Kubernetes, Pub/Sub, and other relevant technologies., • Collaborate with our AI team to optimize data pipelines and integrate AI technologies to remove performance bottlenecks., • Refactor existing systems to enhance scalability, including transforming stateful components into stateless ones, and applying extensive autoscaling and auto-repair mechanisms., • Lead efforts on data ingestion and export processes, improving efficiency and reducing dependencies on legacy technologies., • Drive platform reliability initiatives, including enhancing alerting, health checking, and incident management., • Champion continuous improvement efforts, including cost control measures and technological upgrades., • Oversee the development of internal tools that streamline workflows and reduce duplication of effort in development environments., • Ensure the platform meets rigorous testing and security standards to maintain data integrity and security., • Participate in an on-call rotation to ensure meeting SLA Qualifications • Core software engineering skills, including proficiency in languages such as Python and Ruby., • Strong system administration experience, including fluency with Linux, networking, and bash scripting., • Proficiency with GCP., • Proficiency with cloud tools and distributed systems, such as Kubernetes, Kafka, Postgres, and Elasticsearch, or equivalent technologies., • Demonstrated expertise in Infrastructure as Code using tools such as Terraform., • Ability to design and implement scalable, resilient cloud infrastructure., • Strong analytical and troubleshooting skills with a proactive approach to problem-solving., • Excellent communication and interpersonal skills, able to engage effectively with both technical and non-technical stakeholders., • Experience addressing scaling challenges and resource contention in distributed systems., • Engagement with the open-source community, including tool research, bug reporting, and code contribution., • Expertise in cloud data security Salary Range ($190- $230K) plus health insurance and equity. United States - Remote Pay Range$190,000—$230,000 USD

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform. This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses. As the Manager of Customer Support & Experience, you will be a hands-on leader responsible for scaling day-to-day support operations, SLAs, escalation and incident management, and team development. You’ll partner closely with Customer Success, Implementations, Product, and Engineering to resolve complex issues, surface customer insights, and continuously improve both the customer experience and internal support processes. This role is ideal for someone who thrives in a fast-growing B2B SaaS environment, enjoys building scalable systems, and leads with empathy, accountability, and a strong bias toward action. RESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels, • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations, • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence, • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution, • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency, • Maintain a deep understanding of Regal’s product, customer use cases, and technical architecture to better support B2B customers, • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization, • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership, • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans, • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the teamABOUT YOU:, • 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role, • Proven ability to lead, motivate, and scale high-performing support teams while maintaining a strong customer-first mindset, • Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics, • Technical fluency and domain experience in several of the following areas:, • SaaS platforms, • APIs and integrations, • Contact center or communications software, • SQL or data analysis, • Marketing automation, SMS, email, or voice systems, • Comfortable navigating high-pressure situations and resolving complex, multi-stakeholder customer issues, • Excited by building programs, experimenting with new approaches, and continuously improving how support operates at scale, • Experienced with modern customer support tooling and systems, • A hands-on leader who leads by example, builds trust with customers and teammates, and is deeply committed to delivering exceptional support experiencesBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job Description UpClear makes a SaaS revenue management software that is used by some of the most recognizable consumer goods brands in the world. Our system supports Trade Promotion Management, Trade Promotion Optimization, Integrated Business Planning and Revenue Management. We serve more than 80 brands in over 30 countries. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine years. UpClear's global headquarters is in New York City and we have international offices in London, Paris, and Singapore. This role requires 4 days on site collaboration per week. You must be able to commute to our West 22nd Street office in New York. Responsibilities: This role requires a high level of comfort with technical information. In a typical day you will: • Act as primary point of contact for portfolio of clients., • Contribute to ensure impeccable client support to meet SLA targets and client satisfaction., • Support senior team members to prepare client meetings with regards to content and documentation., • Support senior team members with data collection activities to measure Key Client Success KPIs., • Support creation and maintenance of documentation and reporting., • Follow-up on client success, progress, issues and opportunities., • Develop business requirements for software evolutions, and present to solution and product teams, • Develop test scripts and execute user acceptance testing, • Bachelor’s or Master’s degree in a business or IT discipline with 3+ years of experience in SaaS environment, • 4+ years of CPG experience or intensely curious about the CPG/TPM industry or technology services, • Strong organizational skills, with demonstrated rigor and attention to detail, • Ability to work under pressure and with tight timelines, • Excellent written and verbal communication proficiency, • Strong data management skills, strong Excel and PowerPoint skills, • Good understanding of SQL queries Big plus if you have a business analyst background or if you use SQL on a regular basis. Benefits • WHY UPCLEAR ?, • Be part of a growing global SaaS company, with offices in NYC, London, Paris, Hong-Kong, • Work on latest Cloud technology and build architecture for fast-growing Tech, • Weekly happy hours, good office culture, global cross team collaboration, direct access to executive leadership for guidance., • UpClear employees have access to a range of competitive benefits, including, • Various Health Care Plans you can choose from to best fits your needs (Medical, Dental & Vision), • Retirement Plan with company match (401k, IRA), • Generous Paid Time Off package that grows with seniority (Vacation, Sick, and Public Holidays), • Paid Maternity leave, • Paid Parental bonding leave, • One month paid sabbatical after five continuous years of work at UpClear, • Hybrid work model

Job DescriptionAbout UsNourish is on a mission to improve people's health by making it easy to eat well. Nutrition-related chronic disease is the largest and most overlooked crisis in the world. Food can be medicine: working with a Registered Dietitian is one of the most effective interventions available, but <1% of eligible Americans use their covered benefits.Nourish is building an AI-native, patient-friendly healthcare system centered on nutrition that improves outcomes, lowers costs, and helps people live healthier, longer lives. We launched three years ago, are live in all 50 states, and already have thousands of dietitians and hundreds of thousands of patients on the platform.We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised $115M from top-tier VCs including JP Morgan Growth Equity, Thrive Capital, Index Ventures, Y Combinator, Maverick Ventures, Box Group, Atomico, G Squared, and Pinegrove Venture Partners. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion.Learn more about us here and read about our recent Series B here.About the Role As Director of Dietetics, you'll be responsible for leading Nourish's RD Clinical Quality function, with a focus on increasing the impact of Nourish's coaching on provider effectiveness, patient retention, and clinical outcomes. You'll manage a team of Clinical Quality Managers (CQMs) who coach and support over 7k Registered Dietitians at Nourish. You'll play a central role in shaping how Nourish delivers high quality nutrition care by enhancing the efficiency and effectiveness of the team of managers. The ideal candidate will combine exceptional clinical skills with leadership expertise, empowering all clinicians to thrive while driving measurable outcomes for patients and providers. This person will report into Tommy Kelley, the Head of Clinical Operations, and work closely with team members across the Operations, Product, and Payer teams. Key Responsibilities: • Own the day-to-day management and performance of the Clinical Quality Manager team, ensuring CQMs are hitting productivity, SLA, and coaching impact targets, • Improve the effectiveness of CQM coaching, using data and call reviews to identify what drives retention and behavior change for RDs, • Establish clear performance management systems for CQMs, including goal setting, feedback, coaching plans, and escalation handling, • Step in directly on escalated coaching situations, supporting your team of CQMs in difficult cases, • Partner with Provider Enablement to define what great coaching looks like, across individual coaching, group sessions, cohort trainings, and new hire onboarding, • Translate learnings from CQM work into scalable improvements by collaborating with Product, Data, and Ops on tooling, workflows, and AI-supported coaching, • Help create the future-state structure and hiring plan for the CQM organization as we scale through 2026 and beyondWe'd love to hear from you if:, • You are passionate about Nourish's mission. You're eager to be part of solving America's healthcare crisis, • You're a licensed Registered Dietitian with 4+ years of clinical experience, ideally in outpatient and telehealth settings, • You have 4+ years of people management experience, including managing multiple direct reports (ideally RDs) and driving team performance, • You are metrics-driven and comfortable holding teams accountable to clear targets tied to retention, outcomes, and productivity, • You've worked closely with non-clinical partners like Product, Ops, or Data and enjoy turning clinical insights into systems and tools, • You are an adaptable problem solver, flexible to whatever the business needs, and proactive in your problem solving, • You're energized by coaching and developing managers, • You thrive in fast-moving, ambiguous environments and enjoy building structureMore InformationMission & Vision & SuccessNourish Clinical PhilosophyValuesWhy Nourish ExistsCompensation & BenefitsHow We WorkPlease note that you must be legally authorized to work in the U.S. for this position.

Job DescriptionAbout CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry's best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you've found the right job posting. About the Team: The B2B Operations team is responsible for scaling and delivering CookUnity's new business verticals, such as Smart Fridge and Cold Meal programs, across corporate and healthcare environments. The team collaborates closely with B2C operations, product, and customer experience to ensure seamless execution, operational reliability, and scalable systems that support growth. The role: he Healthcare Operations Manager is responsible for the operational performance, quality, and scalability of CookUnity's Medically Tailored Meals (MTM) healthcare programs. This role oversees the daily execution of care coordination operations, ensuring members are successfully onboarded, supported throughout the program, and receiving meals reliably while maintaining compliance with payer and healthcare program requirements. The Healthcare Operations Manager leads the Care Coordination team and ensures operational workflows—from member intake and eligibility verification to order support and service resolution—are executed accurately and consistently. Because operational accuracy directly impacts healthcare claims and reimbursement, this role also works closely with Finance and Revenue Operations to minimize operational errors that could lead to claim denials or payment delays. This is a hands-on leadership role focused on operational rigor, accountability, and continuous improvement within a regulated healthcare environment. Responsibilities:1. Care Coordination Team Leadership & Performance Lead and manage the Care Coordination team responsible for member intake, onboarding, and ongoing program support. Responsibilities include: • Hiring, coaching, and managing Care Coordinators and Member Support Coordinators, • Defining and enforcing operational workflows and service-level expectations for:, • Intake calls and eligibility verification, • Member profile and address validation, • Meal order support and modifications, • Escalation handling and issue resolution, • Monitoring team performance metrics including:, • Intake accuracy, • QA scores, • SLA adherence, • Member satisfaction, • Conducting regular 1:1s, performance reviews, and coaching sessions Responsibilities include: • Leading the operational onboarding of new healthcare partners, including payers, providers, and pilot programs, • Translating contractual requirements into operational processes such as:, • Eligibility verification logic, • Intake scripts and documentation requirements, • Meal ordering rules and modification deadlines, • Delivery and service constraints, • Partnering with Legal, Compliance, and Finance to ensure program workflows meet payer requirements Responsibilities include: • Coordinating closely with the MTM Project Manager and operational teams responsible for program execution, • Ensuring Care Coordinators are informed of operational updates related to:, • MTM menus and nutrition guidelines, • Eligibility criteria and program rules, • Ordering workflows and deadlines, • Delivery service parameters, • Providing frontline insights from the Care Coordination team to cross-functional partners including Culinary, Nutrition, Tech, Logistics, and CX, • Surfacing operational issues or member feedback that may impact meal suitability, ordering workflows, or program compliance Responsibilities include: • Partnering with Finance and Revenue Operations to monitor:, • Claims submission accuracy, • Claims denial rates, • Claims rework volume, • Time from claim submission to payment, • Identifying operational errors that may contribute to denied or delayed claims, • Implementing workflow improvements that improve clean claim rates, • Establishing feedback loops between Finance and Care Coordinators to prevent repeat operational issues Responsibilities include: • Maintaining HIPAA-compliant workflows and communication practices, • Implementing quality assurance processes across intake, care coordination, and member support, • Conducting root-cause analyses for recurring operational issues, • Identifying and mitigating operational risks that may impact members, partners, or reimbursement Responsibilities include: • Developing and maintaining:, • SOPs and operational playbooks, • Care coordination training materials, • Team onboarding programs, • Driving operational standardization while allowing for payer-specific program requirements, • Identifying opportunities for automation and tooling improvements, • Supporting hiring, onboarding, and ramp-up of additional Care Coordinators as program volume growsQualifications:, • 3/5 years of experience in Healthcare Operations, Care Coordination, or Healthcare Program Management, • Experience working with healthcare payers, providers, or value-based care programs, • Proven experience managing frontline operational teams, • Strong understanding of healthcare workflows and HIPAA compliance requirements, • Demonstrated ability to translate contractual or clinical requirements into operational processes, • Highly organized, detail-oriented, and execution-focused, • Comfortable operating in fast-paced, evolving environments, • Familiarity with operational tools such as Zendesk, Salesforce, or healthcare CRM platformsPreferred requirements: We hope this provides valuable insight into our culture and product vision. If this excites you, we'd love to connect! Benefits 🩺 Health Insurance coverage 🌅 401k Plan 📈 We grow, you grow: Stock Options Plan granted on Day 1 🌟 Eligible for a bi-annual performance bonus ⛱ Unlimited PTO 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical 🐣 Paid Family leave 🕯 Compassionate Leave: 3-5 days each time the need arises 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly 🧘🏽️‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle 👩🏾️‍🏫 Personalized Spanish coach 🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work! Compensation • All final pay rates will be determined by the candidate's experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. A quick note for all candidates We've recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief "proof of humanity" to confirm that we're connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us: • Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com, • Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you're unsure, feel free to reach out to us on our official LinkedIn Company Page., • We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.

Job Description The future of AI — whether in training or evaluation, classical ML or agentic workflows — starts with high-quality data. At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise. Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities — from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems. Label Studio Enterprise builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines — powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems — we'd love to talk. HumanSignal's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong partners. As a member of our Customer Engagement team, you'll be accountable for establishing deep customer relationships, driving revenue, hitting SLAs, and maintaining the quality standards that power breakthrough AI applications. You will work closely with HumanSignal's enterprise customers and frontier labs, driving end-to-end engagements from new projects and pilots, owning account execution, working cross-functionally to ensure our Label Studio platform and Data Creation Laboratory services are delivered consistently and on-time, and driving account growth. You are the primary contact between HumanSignal and our customers, working with and advocating for data leaders and engineering/operations teams who are pushing the boundaries of what's possible with AI. You have a strong interest in how purpose-built, human-created data can unlock novel AI capabilities. Your bias is towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver excellence. You have a track record of managing customers to renewal, forecasting with precision, and supporting sales teams in driving expansion. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. Within HumanSignal, you will work cross-functionally with Operations, Product, Sales, and our Data Creation Laboratory teams as the primary customer operations advocate. The blend of operations and customer management to drive our most important outcomes makes this a unique and exciting role at the heart of HumanSignal's mission to harness human intelligence to power the future of AI. The ideal candidate is customer-driven, analytical, empathetic, outcome-focused, and above all someone who drives and inspires results. You Will: • Build and drive critical operational processes: the consistent, on-time delivery of Label Studio platform capabilities and Data Creation Laboratory services, and revenue growth for our customers, • Build and oversee operational levers with a relentless focus on SLA achievement and quality improvement, • Review, track, and improve operational performance with an obsession for continuous improvement, • Oversee onboarding and successful implementation for new customer projects, • Manage the long-term health of customers by identifying and preempting areas of risk or concern, • Partner with clients to understand operational issues and advocate for solutions with HumanSignal engineers, • Work directly with customers' engineering teams, partnering with customer-facing engineers and technical account managers, • Answer questions and address issues related to our platform, APIs, and data services, • Create an effective feedback loop between frontline operations, product teams, strategy, and customers, • 4-9 years of total work experience, with experience in consulting or technical program management roles, • Associate / Senior Consultant / Engagement Manager experience at a top-tier consulting firm, • A technical background (education or professional experience with CS, Economics, Statistics, Engineering), • A proven track record in B2B client-facing roles and expanding client relationships, • Ability to understand APIs, ML workflows, and data operations, and build great relationships with technical customers, • Excellent cross-functional collaboration skills, • Outstanding verbal and written communication abilities, • A track record of structured, analytics-driven problem solving, • A history of diligence and organization across multiple work streams, • An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results, • Strong analytical, planning, and process improvement capabilities, • Prior experience at an API-driven technology company and/or managing technical customers, • Experience with data annotation, labeling platforms, or ML operations At HumanSignal, we're building the infrastructure for the next generation of AI. Our Label Studio platform powers data operations for leading organizations worldwide, while our Data Creation Laboratories manufacture the purpose-built datasets that breakthrough AI applications require. We believe the next frontiers in AI won't be unlocked by scraping what's left on the web—they'll be built on human-created data that captures the complexity of how systems need to see, hear, reason, and react. Through controlled environments and operational excellence, we're enabling researchers and enterprises to innovate without being constrained by data availability. We work with frontier AI labs, Fortune 500 enterprises, and government agencies who are pushing the boundaries of what's possible with AI. Join us in building the data that will build the future. We are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status. At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $140,000 to $200,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.

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Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

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Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

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Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash