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  • Project Assistant
    Project Assistant
    hace 1 mes
    $48000–$64000 anual
    Jornada completa
    Great Neck

    Development Project Assistant (Chinese-English Bilingual, CAD Proficiency) Position: Development Project Assistant Company: SJ International Development Location: 8 Bond St, Great Neck, NY Type: Full-time / Part-time About the Role SJ International Development is seeking a motivated and detail-oriented Development Project Assistant to support our engineering and development team. The ideal candidate has an engineering or construction background, is proficient in CAD software, and can communicate fluently in both Chinese and English. In this role, you will assist with project coordination, design documentation, and technical communication throughout various stages of our real estate development projects. Key Responsibilities • Prepare and revise CAD drawings, ensuring accuracy and compliance with project standards., • Assist in tracking project progress, schedules, and deliverables., • Coordinate between design, engineering, and construction teams to ensure smooth communication., • Participate in meetings, take detailed notes, and prepare meeting summaries., • Support project documentation, permitting, and technical correspondence., • Help resolve minor technical or coordination issues that arise during project execution., • Qualifications, • Degree in engineering, architecture, construction management, or a related field preferred., • Prior experience in project coordination or technical assistant roles is a plus., • Proficient in CAD software with strong drafting and spatial skills., • Bilingual in Chinese and English, with strong written and verbal communication skills., • Highly organized, detail-oriented, and able to manage multiple tasks effectively.

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  • Technical Support Engineer
    Technical Support Engineer
    hace 2 meses
    Jornada parcial
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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