Community Coordinator (Addison TX)
19 days ago
Dallas
Job DescriptionSalary: $50,000.00 - $55,000.00 BOE Community Coordinator (On-site) We are seeking aCommunity Coordinatorwith great hospitality, sales, people engagement and leadership skills to join our Venture X team in Dallas-Addison, TX. The Community Coordinator provides excellent customer service to the Venture X internal, external and prospective members by accurately assessing all customer needs. Conducts the initial first impression experience for any person entering the Venture X doors. Demonstrating and maintaining a professional image of the Venture X brand and on all platforms. About Venture X: Venture X strives to provide high quality, flexible workspace options to business professionals allowing our members to grow their companies and exceed their business goals. We provide a unique set of amenities and benefits that support business growth and professional development. Our vision is to provide upscale, flexible workspaces in every major city around the world. Reports to: VP of Growth / Community Sales Manager Responsibilities include but are not limited to: Assist In Community Sales- Prospecting, Tours, Follow Up, Execution and set up with proper documentation along the process. • Assisting in scheduling tours., • Assisting in sending out tour reminders., • Greet prospective members at time of tour., • Obtain walk-in information, and enter into CRM with tour booking. Customer Service- • Provide 100% effective and friendly customer service with all current and potential members with a 4-6 hour acknowledgment and confirmation of the issue., • Provide a timely response to all reported issues by members with continued response until resolution with escalation to Community Sales Manager/Owner as needed., • Resolve member issues with professionalism, empathy, and patience. Goals- Assist with meeting all occupancy, sales, marketing and financial goals. • Meet with the Community Sales Manager and/or Owner to understand location occupancy, sales, marketing and financial goals., • Assist with reporting on weekly, monthly and quarterly achievements. Networking- • Works on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications., • Create a collaborative environment amongst our members through events and personal introductions., • Makes signs for events with required advertisements to ensure successful event., • Perform set-ups and breakdown of events, including ordering food and beverages., • Prepares newsletter to make sure members are aware of every upcoming event., • Assists with providing proposals and pricing on Events and/or meeting rooms., • Assist with events to ensure there is a good balance of educational, member appreciation, cultural and lead generation/sales related events. Operations- • Process member move ins and move outs., • Perform front desk services which include answering phones, greet and check in members or guests., • Perform Mail/package collection, sorting and distribution timely., • Maintain package tracking log for receipt and delivery of members packages as well as providing notification of packages as needed with applicable charges as needed., • Provide first impression experience., • Maintain a current member list which includes new members and removal of former members., • Set up and maintain all member files, mail folders and/or mailboxes., • Prepare, audit and maintain all 1583 forms with ID's for all Virtual Members., • Issue keys, access cards, mailbox keys and maintain reconciliation with management company., • Schedule office refresh for any members moving out which include painting, cleaning and/or furniture resets., • Troubleshoot printing, internet and phone requests., • Conduct building walkthroughs to ensure cleanliness throughout the day., • Make ready each conference room prior to and after use., • Confirm conference room bookings and book conference rooms as requested., • Maintain tidy and cleanliness of the Caf throughout the day., • Perform opening and closing duties of the location., • Assist with ordering and managing stock of consumables as well as various office supplies as well as ordering and maintaining toiletries., • Maintain company standards and expectations of the appearance of the location., • Keep the office fresh and maintained throughout the day. Billing & Collections- • Assist with timely billing process., • Assist with entering charges in Deskworks as needed., • Assist members with billing issues and/or questions., • Assist the Community Sales Manager with the collections process to ensure all payments are made timely and any issues with non-payment are addressed prior to end of month with action required., • Perform collections upon billing after every bill run., • Address and collect on any rejected payments within 24 hours. Qualifications: • Hospitality / Co-working space experience is helpful., • Practical solution finding individual who takes a hands-on approach and is driven to achieve results., • Any combinations of education, training or general experience in shared office space, commercial real estate, hospitality, co-working, leasing (commercial or residential), property management that would provide the sales background and knowledge base to perform efficiently of all expectations of the job., • HubSpot experience is a plus. Must haves: • An energetic team player with a positive personality., • Flexible, reliable, results-oriented, and self-motivated., • Excellent oral, written and presentation communication skills., • Fluent English(Spanish is a plus)., • Basic computer skills and knowledge of basic IT., • Ability to multi-task and work efficiently in a fast paced environment., • Ability to take/provide constructive and positive feedback., • Ability to stand on feet for long periods of time., • Ability to operate a computer and monitor for long periods of time., • Must be in good physical condition and be able to lift up to 50 lbs. Compensation/Benefits: • Base Salary: $50,000.00 - $55,000.00 BOE, • 3 Weeks of Paid Time Off + Holidays, • Health / Dental / Vision after 90 days