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Job Description JOB TITLE: Solution-Based Casework (SBC) Case Planner EMPLOYMENT TYPE: Full-Time LOCATION: Hybrid – 2-3 days in office (Queens Location) REPORTS TO: Solution-Based Casework Supervisor SALARY: $60,356.30 Annually ABOUT AAFSC: For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities. JOB OBJECTIVE: To provide high-quality case planning, case work, and case management services to at-risk families referred by the Administration for Children’s Services. These families may be experiencing a wide range of challenges, including personal/marital/relationship problems, financial stressors, acculturation issues, family destabilization, and/or parent/child conflict. The Case Planner provides intensive preventive services to avoid foster care placement and ensure the safety and welfare of children in the home. He or she provides the family with services according to ACS standards and requirements. The Case Planner follows a Solution Based Casework (SBC) practice model. SBC is based on three theoretical foundations: family life cycle theory, relapse prevention/CBT theory, and solution-focused family therapy. Partnership with families in each and every case is critical to reducing risks and solutions should utilize prevention skills to achieve those goals. PRIMARY DUTIES & RESPONSIBILITIES: Case Management & Advocacy * Ensure timely completion of SBC training & certification. * Conduct home visits and office visits to assess child safety and risk elements, complying with ACS requirements. Face-to-face contacts should be conducted twice per month, at a minimum and includes home visits (two home visits must be conducted if children 0-2 years old are present) and office visits (e.g., school, doctor’s office, AAFSC), as well as other out-of-home visits (e.g., park). More visits may be required. * Provide case work/case management services to families receiving Preventive Services (12 cases); which includes but is not limited to providing supportive casework, focusing on service goals, and child welfare laws, improving family relationships and bonding, coping skills, parenting, etc. * Ensure joint-home visits are conducted within 5 business days from the date of referral. * Evaluate and assess the current family functioning including child safety and home safety (e.g., assessing other adults in the home, ensuring safe sleep, working fire alarms, window guards, etc.). * Work in partnership with the family to formulate outcomes & service plans with the family. * Ensure all initial intake documents (AAFSC intake, Domestic Violence screening, child trafficking) are completed and processed accurately using AAFSC internal database (i.e., Apricot). * Advocate for the family by linking them to needed services in the community: medical, mental health, entitlements, day care, home health aide services, substance abuse treatment, anger management, etc. and follow up to monitor participation and progress. * In collaboration with the Conference Facilitator, support the facilitation of Family Team Conferences and Service Termination Conferences, as well as other relevant ACS-led conferences. Family Team Conferences must be conducted within 4 weeks of the FASP due date. * Ensure FASPs are launched 30 days prior to the due date and submitted to Supervisor 3 weeks prior to the due date. * Complete Initial, Comprehensive, all Reassessment FASPs, and Plan Amendments for all Advocate Preventive Only (ADVPO) cases offline. * Complete and Submit Child Trafficking Screening for Child Welfare Services and ADVPO cases. * Evaluate walk-ins and community referrals for needed services and potentially for advocacy cases. * Provide case coverage in the absence of a co-worker (as needed). * Schedule and coordinate monthly visits with FSU workers (applicable to FSU cases only). Quality Assurance, Communication, and Documentation * Complete all documents required by ACS in a timely manner (5 business days) including but not limited to progress notes and FASPs using templates in a manner that reflects the progress or lack thereof, including the reaction of the family to services during the review period or contact. * Complete all ACS and internal forms required for case opening and closing as well as obtain consents and forms needed for other case activities. Obtain and maintain collateral contacts with all other service providers including school and medical reports on a regular basis. * Comply with all data entry requirements for database systems including inputting information in a timely manner (PROMIS, Connections, etc.). * Compile and organize appropriate client intake paperwork, surveys, and forms. Maintain casefiles, database entry, and record keeping in compliance with ACS, OCFS, and AAFSC requirements, in alignment with the Solution Based Casework Model guidelines (as needed). * Appropriately follow incident reporting procedures (as needed). * Maintain relationships with ACS personnel, including DCP workers, joint home visit ACS staff, and FSU workers, for ongoing ACS supervision. * Regularly collaborate and communicate with PPRS staff by responding to emails, maintaining an up-to-date Outlook calendar, participating in supervision meetings, and scheduling office days. * Perform other job-related duties as assigned. Trainings, Meetings, and Audit Preparation * Attend training provided by ACS, Solution Based Casework, and other organizations as required (minimum of 42 hours/6 days each fiscal year) and log training by submitting certificates to the Director of Training and Development. * Attend internal meetings as scheduled, collaborating with the multidisciplinary team (e.g., monthly supervision). * Assist in preparation of internal and external audits (COQI, PAMS, safety alerts, etc.) related to the program operation and delivery of services. BACKGROUND & POSITION REQUIREMENTS: A successful Case Planner at AAFSC is one that is both compassionate and objective. The candidate must be a good communicator and problem solver who is able to quickly respond to unforeseen challenges. In addition to these general skills and traits, AAFSC is looking for a candidate with the following skills: * Bachelor’s degree from an accredited college or university required. * Familiarity with using PROMIS and Connections. * Computer skills in Microsoft Office suite and excellent writing skills are required. * Bilingual or multi-lingual fluency required. Arabic, Bangla/Bengali, Hindi, or Urdu skills strongly preferred. * Experience working with under-served students in urban schools, child welfare system, and/or community-based settings a plus. * Exercises discretion regarding sensitive personal and legal information. * Job contingent on pre-employment background check and fingerprint clearance. * U.S. Work authorization required. We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Powered by JazzHR 5mwN6Ad6br

Job Description JOB TITLE: Anti-Violence Program Case Manager & Advocate REPORTS TO: Director of the Anti-Violence Program EMPLOYMENT TYPE: Full-Time LOCATION: Brooklyn Family Justice Center SCHEDULE: Hybrid – 4 days in office and 1 remote day SALARY: $60,000.00 annually ABOUT AAFSC: For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities. JOB SUMMARY: The Mayor’s Office to End Domestic and Gender-Based Violence (ENDGBV) operates the City’s five Family Justice Centers (FJCs), which provide comprehensive, multi-disciplinary and trauma-informed services for victims of intimate partner violence, sex trafficking and sexual assault. The Arab-American Family Support Center provides case management services, crisis intervention, advocacy, information, and referrals to victims of domestic violence at each Family Justice Center. As a member of AAFSC’s Anti-Violence Program Team, the Case Manager and Advocate will provide crisis intervention and direct services to program clients at the Family Justice Center. He or she will be responsible for conducting safety assessments, crisis intervention, supportive counseling and safety planning with survivors, as well as referrals and advocacy on behalf of survivors. PRIMARY DUTIES AND RESPONSIBILITIES: • Conduct intake with clients to assess risk and determine service needs., • Provide ongoing safety planning and survivor-centered case management., • Engage in crisis intervention, including but not limited to service coordination with law enforcement, District Attorney offices, hospitals and other service providers., • Provide criminal justice and family court information, advocacy/support (e.g. drafting Order of Protection petitions), and court accompaniment to victims/survivors., • Provide information and filing-support regarding public assistance and other government entitlements, housing/shelter applications and transfers, Office of Victim Services compensation, lock replacement, short-term financial assistance, food pantries, and clothing donation centers., • Assist clients in preparing OVS compensation claims applications and submit a minimum of 3 applications a month., • Identify and provide referrals to outside therapeutic, legal, and other services as necessary., • Maintain thorough case files, document client sessions and services provided, and maintain updated demographic reports for regular funder reports in a timely manner., • Attend ongoing technical trainings, workshops, committees and lectures to ensure best- practice development and knowledge of current resources for clients., • Perform data entry into a computerized record keeping system and maintain thorough and accurate case records and statistics., • Assist in developing informational materials and presenting about domestic violence, gender-based violence and sexual assault dynamics, structural factors, and resources., • Attend weekly individual and monthly group supervision meetings., • Participate in AAFSC meetings and attend meetings on behalf of AAFSC., • BA/BS/BSW required in human service or a related field, • Fluency in Spanish or Arabic preferred. Reading and writing proficiency is a plus., • Relevant work experience with one or more of the following populations/issues preferred: domestic violence, assault, and/or torture survivors; trafficked persons; immigrants; refugees; social justice, • Counseling, community organizing, and/or group work experience preferred, with understanding of impact of intersectional violence and trauma (sexual, political, structural), • Excellent and culturally competent interpersonal skills, with preference for experience with/interest in Arab, Middle Eastern, North African, Muslim, and/or South Asian communities, • Experience and creativity in navigating medical, legal, and social service systems, • Demonstrate ability to work under pressure in a calm and reassuring manner, • Strong written communication and organizational skills; ability to manage multiple tasks, • U.S. Work Authorization required. Powered by JazzHR kFg1DSzdHW

Job Description JOB TITLE: Solution-Based Casework (SBC) Case Planner EMPLOYMENT TYPE: Full-Time LOCATION: Hybrid – 2-3 days in office (Bronx Location) REPORTS TO: Solution-Based Casework Supervisor SALARY: $60,356.30 Annually ABOUT AAFSC: For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities. JOB OBJECTIVE: To provide high-quality case planning, case work, and case management services to at-risk families referred by the Administration for Children’s Services. These families may be experiencing a wide range of challenges, including personal/marital/relationship problems, financial stressors, acculturation issues, family destabilization, and/or parent/child conflict. The Case Planner provides intensive preventive services to avoid foster care placement and ensure the safety and welfare of children in the home. He or she provides the family with services according to ACS standards and requirements. The Case Planner follows a Solution Based Casework (SBC) practice model. SBC is based on three theoretical foundations: family life cycle theory, relapse prevention/CBT theory, and solution-focused family therapy. Partnership with families in each and every case is critical to reducing risks and solutions should utilize prevention skills to achieve those goals. PRIMARY DUTIES & RESPONSIBILITIES: Case Management & Advocacy * Ensure timely completion of SBC training & certification. * Conduct home visits and office visits to assess child safety and risk elements, complying with ACS requirements. Face-to-face contacts should be conducted twice per month, at a minimum and includes home visits (two home visits must be conducted if children 0-2 years old are present) and office visits (e.g., school, doctor’s office, AAFSC), as well as other out-of-home visits (e.g., park). More visits may be required. * Provide case work/case management services to families receiving Preventive Services (12 cases); which includes but is not limited to providing supportive casework, focusing on service goals, and child welfare laws, improving family relationships and bonding, coping skills, parenting, etc. * Ensure joint-home visits are conducted within 5 business days from the date of referral. * Evaluate and assess the current family functioning including child safety and home safety (e.g., assessing other adults in the home, ensuring safe sleep, working fire alarms, window guards, etc.). * Work in partnership with the family to formulate outcomes & service plans with the family. * Ensure all initial intake documents (AAFSC intake, Domestic Violence screening, child trafficking) are completed and processed accurately using AAFSC internal database (i.e., Apricot). * Advocate for the family by linking them to needed services in the community: medical, mental health, entitlements, day care, home health aide services, substance abuse treatment, anger management, etc. and follow up to monitor participation and progress. * In collaboration with the Conference Facilitator, support the facilitation of Family Team Conferences and Service Termination Conferences, as well as other relevant ACS-led conferences. Family Team Conferences must be conducted within 4 weeks of the FASP due date. * Ensure FASPs are launched 30 days prior to the due date and submitted to Supervisor 3 weeks prior to the due date. * Complete Initial, Comprehensive, all Reassessment FASPs, and Plan Amendments for all Advocate Preventive Only (ADVPO) cases offline. * Complete and Submit Child Trafficking Screening for Child Welfare Services and ADVPO cases. * Evaluate walk-ins and community referrals for needed services and potentially for advocacy cases. * Provide case coverage in the absence of a co-worker (as needed). * Schedule and coordinate monthly visits with FSU workers (applicable to FSU cases only). Quality Assurance, Communication, and Documentation * Complete all documents required by ACS in a timely manner (5 business days) including but not limited to progress notes and FASPs using templates in a manner that reflects the progress or lack thereof, including the reaction of the family to services during the review period or contact. * Complete all ACS and internal forms required for case opening and closing as well as obtain consents and forms needed for other case activities. Obtain and maintain collateral contacts with all other service providers including school and medical reports on a regular basis. * Comply with all data entry requirements for database systems including inputting information in a timely manner (PROMIS, Connections, etc.). * Compile and organize appropriate client intake paperwork, surveys, and forms. Maintain casefiles, database entry, and record keeping in compliance with ACS, OCFS, and AAFSC requirements, in alignment with the Solution Based Casework Model guidelines (as needed). * Appropriately follow incident reporting procedures (as needed). * Maintain relationships with ACS personnel, including DCP workers, joint home visit ACS staff, and FSU workers, for ongoing ACS supervision. * Regularly collaborate and communicate with PPRS staff by responding to emails, maintaining an up-to-date Outlook calendar, participating in supervision meetings, and scheduling office days. * Perform other job-related duties as assigned. Trainings, Meetings, and Audit Preparation * Attend training provided by ACS, Solution Based Casework, and other organizations as required (minimum of 42 hours/6 days each fiscal year) and log training by submitting certificates to the Director of Training and Development. * Attend internal meetings as scheduled, collaborating with the multidisciplinary team (e.g., monthly supervision). * Assist in preparation of internal and external audits (COQI, PAMS, safety alerts, etc.) related to the program operation and delivery of services. BACKGROUND & POSITION REQUIREMENTS: A successful Case Planner at AAFSC is one that is both compassionate and objective. The candidate must be a good communicator and problem solver who is able to quickly respond to unforeseen challenges. In addition to these general skills and traits, AAFSC is looking for a candidate with the following skills: * Bachelor’s degree from an accredited college or university required. * Familiarity with using PROMIS and Connections. * Computer skills in Microsoft Office suite and excellent writing skills are required. * Bilingual or multi-lingual fluency required. Arabic, Bangla/Bengali, Hindi, or Urdu skills strongly preferred. * Experience working with under-served students in urban schools, child welfare system, and/or community-based settings a plus. * Exercises discretion regarding sensitive personal and legal information. * Job contingent on pre-employment background check and fingerprint clearance. * U.S. Work authorization required. We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Powered by JazzHR DIE0HIHcUR

Job Description JOB TITLE: Operations Coordinator (Arabic Speaker Preferred) EMPLOYMENT TYPE: Full-Time REPORTS TO: Director of Operations LOCATION: Downtown Brooklyn SCHEDULE: Monday-Friday, 8:45am-5pm SALARY: $56,650/annually ABOUT AAFSC: For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities. JOB SUMMARY: The Office Coordinator supports the administrative and operational functions of the assigned AAFSC office(s). This position requires someone who can provide excellent customer service as they will act as the first face to visitors, program participant, or partner will encounter at AAFSC. This is a dynamic role will wear multiple hats and requires someone who is highly organized and reliable. The Office Coordinator will organize and coordinate office administration and procedures to ensure organizational effectiveness, efficiency, safety and security. This position is responsible for supporting intra-office communication protocols, streamlining administrative procedures, and inventory control. The ideal candidate is an energetic professional who will wear multiple hats and is experienced in handling a wide range of administrative and executive support-related tasks. This person must be able to work independently, demonstrate that they are well organized, flexible, and enjoy the administrative challenges of supporting a dynamic and diverse workplace. A commitment to immigrant, refugee, and low-income communities is essential for success in this role. DUTIES AND RESPONSIBILITIES: * Greet program participants and screen visitors to our office(s). Ensure access and security protocols are maintained. Contribute to maintaining a safe and secure working environment for our staff and program participants. * Serve as on-site point person for any maintenance and supply requests; work with the Director of Operations to fulfill them. * Assist other program staff with setup and breakdown/cleanup after classes and events. * Coordinate scheduling of conference and activity rooms. * Support Operations Department functions, including building safety planning, ID cards, IT setup and distribution, recordkeeping, posting of required notices, obtaining permits for community events. * Suggest updates or refinements to current operational procedures, over time, based on experience and observations in the role. * With increased experience and knowledge of our programmatic activities, help community members with information and referrals to internal as well as external services, finding information, and preparing and helping to submit paperwork for programs. * Participate in AAFSC meetings and trainings, as required, some of which may be off-site. * Be able to work occasional evenings and weekends to support AAFSC programming and events. Other duties and responsibilities * Participate in AAFSC meetings and internal and external trainings. * Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals, and reviewing of industry publications. * Perform other duties assigned by Supervisor and Assistant Executive Director. BACKGROUND AND POSITION REQUIREMENTS * Must be able to speak conversational Arabic. * High school diploma or equivalent. * Strong verbal and written communication skills in English. * Able to travel between AAFSC locations across New York City, when needed. * Excellent organizational, time-management, follow-up, and administrative skills with attention to detail. Comfort with effectively multi-tasking in a quick-paced environment. * Previous office management, administrative or assistant experience. * Knowledge of and experience with office management responsibilities, systems and procedures. * Proficient in the suite of MS Office software products, especially Word, Excel and Outlook. * Must be able to lift or carry items weighing on average 35 pounds on a regular basis. * Self-starter with the ability to work independently, and as a part of a team, in a fast-paced deadline-driven environment. We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Powered by JazzHR c1M4kQVR3x

Job Description JOB TITLE: Cultural Broker & Education Advocate EMPLOYMENT TYPE: Full-Time REPORTS TO: Director of Compliance LOCATION: Services provided city-wide (offices based in Queens, Brooklyn & the Bronx) SALARY: $60,000 annually ABOUT AAFSC: For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities. JOB SUMMARY: The Cultural Broker & Education Advocate provides strategic advocacy as well as information & referrals for our constituents as they and their case workers navigate complex education, health, and social services systems across New York City. By doing so, the Cultural Broker & Education Advocate improves accessibility for clients and advocates for change in these systems. This role builds key relationships and support networks with state & government entities and community-based organizations in order to assess or voice gaps in resources. This role also provides efficient case and administrative support for their assigned Preventive Services unit, including performing administrative tasks, such as maintaining case files, updating referral information, and assisting with the upkeep of case records. A successful person in this role will bring a trauma-informed, culturally-responsive, and linguistically-appropriate lens to this position. A commitment to immigrant, refugee, and low-income communities is essential for success in this role. The Cultural Broker & Education Advocate will report to the Director of Compliance and provide support across all five preventive programs on an as-needed basis. The Solution Based Casework (SBC) model is based on three theoretical foundations: family life cycle theory, relapse prevention/CBT theory, and solution- focused family therapy. Partnership with families in each case is critical to reducing risks and solutions should utilize prevention skills to achieve those goals. The Functional Family Therapy (FFT) model works with youth between the ages of 11 to 18 who struggle with behavioral and/or emotional problems and have been referred by the juvenile justice, mental health, school, or child welfare system. aafscny.org As a strength-based model, FFT focuses on acceptance and respect and uses assessments and interventions to determine risk and protective factors in relation to the family and youth’s development. PRIMARY DUTIES & RESPONSIBILITIES: Information & Referral * Provide advocacy for clients by interacting with clients and human service agencies resolving problems and providing information. * Field incoming phone calls to provide information and referral service activities including intake, assessment, and referral. * Provide excellent customer service. * Submit all relevant information to Case Planners, Program Supervisor and/or Program Director. * Assist Case Planners and Conference Facilitators in conducting case recommendation referrals as needed and as assigned by the Supervisor, Program Director, and/or Director of Compliance. * Assist in maintaining an accurate and through database consisting of community resources. * Provide written and verbal feedback to the supervisor on efforts & outcomes. External Relations * Assist in maintaining key relationships with the Administration for Children’s Services (ACS), the Office of Children and Family Services (OCFS), the Department of Education (DOE), religious and community organizations, and other preventive providers throughout the city. * Suggest improvements in Preventive Services processes as they relate to client accessibility navigating government systems. * Coordinate with the Resource Development team to increase the accessibility and visibility of AMENAMSA clients and their needs. * In collaboration with Resource Development team and Preventive Leadership, support with organizing client and community member meetings, workshops, and other community-building and educational forums. * In collaboration with the Resource Development team and Preventive Leadership, strategize, coordinate and implement targeted outreach to community residents (e.g. develop outreach materials, plan informational sessions on key issues, place targeted ads in ethnic media, etc.). * Attend regular meetings and special events as needed, as an ambassador and champion of AAFSC. Case Support * Maintain case files and record keeping in compliance with ACS standards, and all existing Federal, State and City laws (updating HIPAA and consent forms, documenting case work, printing progress notes and organizing documents). * Maintain internal and external databases (PROMIS, Connections, Apricot Client database, etc.) by entering relevant collateral contacts, ensuring quality of notes, uploading closing packets, and printing notes, face sheets, and forms. * Provide support to the Cultural Broker roles in Unit One (SBC Brooklyn, SBC Bronx, and FFT) or Unit Two (SBC Astoria, SBC Jackson Heights, and FFT) on an on-site rotating basis. * Serve as an education advocate for approximately 224 cases across all assigned unit and assist with obtaining educational records and uploading them into Connections. * Proofread case notes to edit spelling and grammatical errors and content for best case practice. * Review physical and online case files to ensure proper documentation is uploaded accordingly. * With support from the Supervisor and coordination with the Case Planner or Therapist, ensure the physical case file is complete, prior to the closing process. * As assigned by Supervisor, assist Case Planners or Therapists by making collateral contacts, obtaining documentation for record-keeping, and support with the development and follow-up on case plans (as needed). * Submit ACS support requests, including furniture requests, OPTA related services, investigative consultant services, clinical services, HCS requests, etc.) * Participate in case conferences (as needed). * As assigned by Supervisor and in support of case planners, complete home visits when needed. Administrative * Assist in the administration of surveys and other program assessments to establish an ecosystem map of client needs and gaps in needs. * Support with front-desk administrative duties (answering phone calls and directing to appropriate personnel) when coverage is needed. * Prepare reports and paperwork for Preventive Services Supervisor and Director. * Take notes during PPRS meetings. Quality Assurance, Communication and Documentation * Support monitoring the effectiveness of Quality Improvement implementation, identify remaining gaps, and follow-up with relevant staff to ensure sustainable change and improvement. * Collaborate across teams by working with program leadership to implement data driven strategies to their programs, as required by evolving programmatic or reporting needs. * Complete all documents required by ACS in a timely manner and in compliance with ACS’ Preventive Services Quality Assurance Standards and Indicators as well as with OCFS’ Preventive Services Practice Guidance Manual. * Obtain and maintain collateral contacts with all other service providers including school and medical reports on a regular basis. * Comply with all data entry requirements for database systems inputting information in a timely manner (PROMIS, Connections, Apricot Client database). * Compile and organize appropriate client intake paperwork, surveys, and forms. Maintain casefiles, database entry, and record keeping in compliance with ACS, OCFS, and AAFSC requirements in alignment with the evidence-based program guidelines. * Appropriately follow incident reporting procedures (as needed). * Maintain professional relationships with ACS personnel as well as other service providers and staff. * Regularly collaborate and communicate with staff by responding to emails, maintaining an up-to-date outlook calendar, participating in supervision meetings, and scheduling office days. Other Duties and Responsibilities * Participate in AAFSC meetings and internal and external trainings (mandated reporter, safety and risk, etc.). * Assist in preparation for city and/or other agency audits. * Perform other duties assigned by Preventive Services Director. BACKGROUND & POSITION REQUIREMENTS: * Bachelor’s degree required. * Two years of experience in child welfare and family services preferred. * Familiarity with using PROMIS and Connections preferred. * Strong writing and communication skills required. * Excellent organizational, time-management, follow-up, and administrative skills with attention to detail. * Self-starter with the ability to work independently, and as a part of a team, in a fast-paced deadline-driven environment. * Bilingual fluency in English as well as one of the following languages is a plus: Arabic, Spanish, Urdu, Bangla/Bengali, or another language. * Exercises discretion regarding sensitive personal and legal information. * Job contingent on pre-employment background check and fingerprint clearance. * U.S. Work authorization required. We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. Powered by JazzHR DHv7JBTFyN

Job Description JOB TITLE: Client Navigator EMPLOYMENT TYPE: Full-Time REPORTS TO: Director of the Anti-Violence Program LOCATION: Queens Family Justice Center SCHEDULE: Monday-Friday 9am-5pm SALARY: $53,951.72 annually ABOUT AAFSC: For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities. Job Summary: The NYC Family Justice Centers (FJCs) are an initiative of the Mayor’s Office to End Domestic and Gender-Based Violence to reduce barriers faced by survivors of domestic and gender-based violence (GBV). GBV can include intimate partner and family violence, elder abuse, sexual assault, stalking, and human trafficking. The NYC Family Justice Centers are co‐located multidisciplinary service centers providing vital social services, civil legal, and criminal justice assistance for survivors of domestic and gender-based violence and their children—all under one roof. Arab American Family Support Center is co-located at the FJCs and partners with the Mayor’s Office, the District Attorney’s Office, and other civil legal and community-based organizations to provide a safe and welcoming place for victims to receive various services. AAFSCNY staff at the FJC provides crisis intervention, case management services, advocacy, information and referrals, and practical assistance to survivors, providing client-centered safety assessments and risk management plans. Client Navigators will greet clients in the waiting areas and hospitality suites and escort them to a private meeting space where they will explain the FJC service delivery model and conduct a brief initial service need and safety assessment with the goal of connecting the client to the appropriate services at the FJC’s. They will continue to help clients navigate the FJC service model and connect successfully to services and partner agencies. Essential Duties: * Welcome clients to the FJC and provide a detailed overview of the FJC service delivery model including confidentiality policies, on-site referral process and available services. * Screen clients to assess eligibility for FJC services and their service needs, including cultural, linguistic, legal, practical and safety-related needs. * Call back voicemails left on the FJC’s main phone line and do virtual screenings as needed. * Notify AAFSC Supervisor and ENDGBV/FJC administrative staff of high-risk clients as appropriate. * Address immediate client needs and provide crisis intervention. If no case manager is available to assign the client to, the Client Navigator will provide safety planning and advocacy as needed. * Work with clients to determine appropriate referrals for case management, mental health counseling, civil legal, economic empowerment, and law enforcement personnel; complete appropriate forms, including the FJC Referral and Consent Forms; and communicate any pertinent information to the partner staff member to help best meet clients’ needs and concerns. * For established FJC clients with an already assigned case manager who come to the FJC as a walk-in, conduct a brief screening and connect to their assigned case manager. If the case manager is not available, conduct a safety assessment and safety plan as needed. * Provide service referrals and warm hand-offs/linkages, if it is determined that a client is not eligible for FJC services. * Maintain communication with clients waiting in the waiting areas and hospitality suite after the initial client screening to answer questions, provide information and provide updates about estimated wait times. * Speak with AAFSC supervisor and ENDGBV/FJC administrative staff if a client is distressed if a client asks to speak to a supervisor and/or if the client is experiencing a physical or mental health emergency. * Work collaboratively with the reception staff at the relevant District Attorney’s Office to refer appropriate clients and make appointments for those clients, as needed. * Enter client information into the FJC client application (aka database) on a daily basis, and track additional data or client needs as requested by ENDGBV. * Support ENDGBV’s ongoing efforts to solicit client feedback regarding FJC operations including notifying all clients of their opportunity to complete a client satisfaction survey after every FJC visit and contacting clients after their visits to the FJC’s to complete the surveys and reconnect them to any needed follow-up services as appropriate; * Provide coverage for the Front- Line Advocate, as needed and appropriate. * Adhere to AAFSC and FJC confidentiality practices and protocols. * Other tasks that enhance the mission of the FJCs, as mutually agreed upon by AAFSC and ENDGBV. Background & Position Requirements: * The Client Navigators must have an Associate degree and at least two (2) years of relevant work experience (i.e. experience working with survivors of domestic and gender-based violence, providing advocacy services), as well as an understanding of the dynamics and complexities of domestic and gender based-violence, the systems that impact survivor’s lives, and a demonstrated commitment to utilizing trauma-informed engagement practices with survivors of domestic and gender based violence. * Must have an understanding of the dynamics and complexities of domestic and gender based violence, the complex systems that impact survivor’s lives, the effects of childhood and adult trauma on survivors and a demonstrated commitment to utilizing trauma-informed, client centered engagement and intervention practices with survivors of domestic and gender based violence * Experience collaborating within a multi-disciplinary, diverse team, maintaining a healthy work environment that encourages equity, professionalism, respect, diversity and continuous professional growth and improvement. * Commitment to delivering services grounded within a racial equity lens that centers the impact of race, gender and other identities on a client’s willingness and ability to access services. * U.S. Work Authorization required. * All prospective job candidates must meet screening requirements of both AAFSC and the Family Justice Centers, which may include a background check, fingerprinting, and State Central Registry clearance. We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Powered by JazzHR Ki74JX7se7

Job Description JOB TITLE: Frontline Advocate EMPLOYMENT TYPE: Full-Time REPORTS TO: Program Director LOCATION: Brooklyn Family Justice Center SCHEDULE: Monday-Friday, 9am-5pm fully on-site SALARY: $53,951.72 annually ABOUT AAFSC: For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities. Job Summary: The NYC Family Justice Centers (FJCs) are an initiative of the Mayor’s Office to End Domestic and Gender-Based Violence to reduce barriers faced by survivors of domestic and gender-based violence (GBV). GBV can include intimate partner and family violence, elder abuse, sexual assault, stalking, and human trafficking. The NYC Family Justice Centers are co‐located multidisciplinary service centers providing vital social services, civil legal, and criminal justice assistance for survivors of domestic and gender-based violence and their children—all under one roof. Arab American Family Support Center is co-located at the FJCs and partners with the Mayor’s Office, the District Attorney’s Office, and other civil legal and community-based organizations to provide a safe and welcoming place for victims to receive various services. AAFSCNY staff at the FJC provides crisis intervention, case management services, advocacy, information and referrals, and practical assistance to survivors, providing client-centered safety assessments and risk management plans. Clients will be greeted by the Front-Line Advocates at the Reception Desk in the Hospitality Suite. The Front-Line Advocates will check clients in for a scheduled appointment or briefly assess a walk-in client’s initial reason for the visit, help determine the appropriate next steps and monitor the Hospitality Suite and waiting areas to ensure that client needs in the front of the FJC’s are being met. Essential Duties: * Staff the Reception Desk welcome all clients to the FJC in a respectful and friendly way and use telephonic interpretation, as needed. * Answer the telephone and provide information and referrals as needed. * Call back voicemails left on the FJC’s main phone line and do virtual screenings as needed. * Provide clients with FJC-related documents as directed by ENDGBV/FJC administrative staff, explain the mission and operations of the FJC and what services are available. * If it is determined that a client is not eligible for FJC services, provide service referrals and warm hand-offs/linkages. * If the client has children eligible to use the FJC Children’s Room, explain the option of the Children’s Room and contact the FJC Children’s Room staff to register the child into the room. * Coordinate and manage client flow, including notifying on-site staff when clients arrive for appointments (via phone, Instant Message (IM) or in person), determining appropriate next steps for an effective client visit, assisting on-site staff with scheduling future appointments for clients, directly linking clients to additional on-site and off-site services and assessing urgent client needs and notifying appropriate personnel to address such needs. * Maintain communication with clients while in the front reception areas and hospitality suites to answer questions, provide information, provide updates about estimated wait times and assist with practical needs, including but not limited to, making copies of important documents, accessing public computers, and accessing the FJC food pantry, clothing closet and MetroCard’s. * Monitor the Hospitality Suite and Reception areas to ensure materials are updated and well organized and that the space is organized and inform FJC administrative staff if any reception area client supplies are running low. * Notify and maintain communication with FJC administrative staff and AAFSC supervisor if a client is distressed if a client asks to speak to a supervisor and/or if the client is experiencing a physical or mental health emergency. * Work collaboratively with the reception staff at the relevant FJC’s District Attorney’s Office to refer appropriate clients and make appointments for those clients, as needed. * Enter client information into the FJC client application (aka database) daily and track additional data or client needs as requested by ENDGBV/FJC administrative staff. * Provide clients with information about special events and programs and assist with client registration for those events, as appropriate. * Support ENDGBV’s ongoing efforts to solicit client feedback regarding FJC operations including notifying all clients of their opportunity to complete a client satisfaction survey after every FJC visit and contacting clients after their visits to the FJC’s to complete the surveys and reconnect them to any needed follow-up services as appropriate; * Provide coverage for the Client Navigators, as needed. * Maintain a respectful demeanor with partner staff and clients. * Adhere to AAFSC and FJC confidentiality practices and protocols; and * Other tasks that enhance the mission of the FJCs, as mutually agreed upon by AAFSC and ENDGBV. Background & Position Requirements: * Associate degree and relevant work experience or at least three (3) years of relevant work experience (i.e. experience working with survivors of domestic and gender-based violence, providing advocacy services and/or customer service) as well as an understanding of the dynamics and complexities of domestic and gender based-violence, the systems that impact survivor’s lives, and a demonstrated commitment to utilizing trauma-informed engagement practices with survivors of domestic and gender based violence. * Bilingual or multi-lingual fluency required. Arabic, Russian, Spanish, or Uzbek skills strongly preferred. * Must understand the dynamics and complexities of domestic and gender-based violence, the complex systems that impact survivor’s lives, the effects of childhood and adult trauma on survivors and a demonstrated commitment to utilizing trauma-informed, client centered engagement and intervention practices with survivors of domestic and gender-based violence * Experience collaborating within a multi-disciplinary, diverse team, maintaining a healthy work environment that encourages equity, professionalism, respect, diversity and continuous professional growth and improvement. * Commitment to delivering services grounded within a racial equity lens that centers the impact of race, gender and other identities on a client’s willingness and ability to access services. * U.S. Work Authorization required. * All prospective job candidates must meet screening requirements of both AAFSC and the Family Justice Centers, which may include a background check, finger printing and State Central Registry clearance. We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Powered by JazzHR kRDKJBmGFo

Job DescriptionJOB TITLE: Vice President of Development & External Relations EMPLOYMENT TYPE: Full-Time REPORTS TO: Executive Director LOCATION: Hybrid – 2-3 days in-office, work demands permitting (Downtown Brooklyn) SALARY: $150,000 - $185,000 JOB SUMMARY AAFSC was established in 1994 as a haven for the newest New Yorkers. Originally founded by and for the Arab American community in NYC, AAFSC has expanded significantly to support all in need, with expertise serving Arab, Middle Eastern, North African, and South Asian communities. We help families and individuals across the city navigate life in a new place through English language and citizenship classes, benefits enrollment, parent support groups, and child welfare and domestic violence case management. Last year, we helped more than 20,000 community members. With approximately 70% of AAFSC’s budget from public sources and 30% from philanthropy, AAFSC seeks to strategically diversify its funding base to ensure its long-term sustainability. The VP for Development & External Relations will lead a team of six to develop and drive a comprehensive fundraising and communications strategy that maintains key city and state funding sources, deepens institutional philanthropic relationships, and builds a robust individual giving/major gifts program. This member of AAFSC’s senior leadership team will join AAFSC’s newly arrived Executive Director to deepen a culture of philanthropy throughout the organization and ensure we continue to thrive in a challenging fundraising environment. A deep commitment to helping immigrant communities to thrive is essential. DUTIES AND RESPONSIBILITIES Strategic Leadership & Fundraising • Drive collaboration with the executive director, program directors, and other senior leadership team members to develop fundraising strategies and goals that support AAFSC programs while diversifying its funding portfolio. Drive execution and evaluation of the strategies and suggest data-driven alternatives when called for., • Work with program leaders to develop programs and initiatives that meet community needs and are attractive to funders., • Review RFPs from public and private institutions and collaborate with program directors to develop successful responses to funding opportunities., • Deepen relationships with city and state agencies, elected officials, foundations, corporations, and major donors., • Scale our nascent major gifts effort. Drive the expansion of new revenue streams, including planned giving, corporate, and peer-to-peer campaigns. Work with team members to enhance our moves management system., • Ensure compliance with applicable laws, regulations and agency guidelines for lobbying, RFP responses or foundation proposals, and negotiations, as well as the evolving strategies of philanthropy.Communications & Advocacy, • Develop/refine and oversee a comprehensive communications strategy that keeps supporters and partners informed, engaged, and enthused., • Ensure AAFSC’s messaging is mission-aligned, community-centered, and effectively supports fundraising, advocacy, and visibility goals. It must also be consistent across channels, including fundraising and stakeholder materials, press, and website/socials., • Strengthen AAFSC’s participation in coalitions and campaigns., • Build and scale AAFSC’s advocacy function. (Currently, this focuses primarily on budget advocacy, but AAFSC is seeking to sustainably grow community advocacy.), • Longer term: Help design and build a volunteer management program to take advantage of interested community members and neighbors wishing to contribute their time and effort.Grants Management & Internal Collaboration, • Support and oversee contract management processes to ensure that awards are in place, we are well positioned to comply, and that the relevant internal teams are aware of the next steps., • Ensure compliance with grant regulations., • Orchestrate preparation for funder site visits, audits, and desk audits., • Collaborate and coordinate with the Finance team and program directors to identify funding for current and future programmatic needs., • Identify opportunities to use financial resources more effectively to achieve program goals., • Support preparation of grant budgets, program budgets, and the organization's annual budget., • Monitor payments against pledges and follow up with funders as needed., • Provide informed guidance about potential funding opportunities so that appropriate hiring decisions can be made.Team & Infrastructure Development, • Lead, coach, and grow a high-performing team with a focus on learning and collaboration., • Foster resource-development mindset, including by helping senior leadership and staff understand the role that fundraising plays in our ability to provide services. Help the board continue their momentum in becoming full stewards of our resource-development efforts. The VP will be a strategic thinker who has a collegial and collaborative engagement style. They will be experienced working in a complex and dynamically evolving, not-for-profit human services organization. The successful candidate will be a systems thinker, builder and nurturer with the ability to see the big picture and help staff understand specific tasks. The candidate must demonstrate experience positioning an organization to funders and then creating and implementing a plan to realize funding. Professional Experience + Qualifications • A minimum of ten (10) years of experience in fundraising and/or marketing (or related field) with increasing responsibility in managing others, preferably in the non-profit sector., • Demonstrated experience obtaining financial support in multiple areas, including government, institutional philanthropy, major gifts, and corporate support/sponsorship. Familiarity and success with budget advocacy at the city and state levels in New York, including working with a retained lobbyist, is preferred., • Demonstrated success in marketing and communications and the ability to articulate how to apply it in a nonprofit setting. Superior communication skills., • Evident experience and success in building and/or managing a development staff and budgets to achieve strategic and annual goals., • Demonstrated skill in managing multiple fundraising initiatives, including major gifts, events (galas, partner outreach, small cultivation events), and grants., • Superior interpersonal skills and ability to project professional competence, leadership capability, and personal maturity., • Ability to present in a convincing and professional manner and to inspire and generate enthusiasm among donors, volunteers, staff and stakeholders., • U.S. Work Authorization is required.Management Style + Personality Attributes, • Ability to effectively manage change and lead through ambiguity., • Proficiency in working effectively on a team or independently., • Collaborative work style that motivates and empowers others to be their best. Strong team leader with a coaching orientation who can build and maintain cohesion in a hybrid work environment., • Exhibits discerning judgement in high-stress situations., • An entrepreneurial self-starter with the ability to delegate and project-manage., • Possesses excellent interpersonal skills that are reflected in an ability to interact professionally, build trust, and model the values of the organization., • Possess a strong sense of integrity and ethics.COMPENSATION & BENEFITS The expected compensation for this role will fall within the range of $150,000 - $185,000. We offer a generous paid time off package that grows with your tenure: 29 days in your first year (10 vacation days, 14 paid holidays, and 5 floating holidays), 34 days in your second year (15 vacation days), and 39 days in your third year and beyond (20 vacation days). Employees also receive up to 12 sick days annually. In addition, we offer: • Fully paid medical and vision insurance coverage for each employee, subsidized coverage for family members, and highly discounted dental coverage, • Commuter benefits, • Employee Assistance Program, • 403b tax-deferred retirement plan with an up to 5% employer match, • Supplemental insurance optionsTo apply, please submit a resume and thoughtful letter of introduction linking your experience to the needs of this role. (Applications without letters of introduction will not be considered.) We are an equal opportunity employer that values diversity at all levels. All qualified individuals, regardless of personal characteristics, are encouraged to apply. Powered by JazzHR sAPuDrnB10

Job Description We are collecting audio accents for a multi-lingual AI platform. We’re collecting ~3 hours of phone audio where speakers spell out names, emails, and phone numbers naturally — like talking to customer support. There will be different variations, environments you will need to work with (quietly, muffled voice, Phone on speaker-mode etc.) How it works: * You’ll call a demo line and record short sessions (caller side only). * Each call should sound natural — vary tone, pace, and include small pauses or filler words (“umm,” “let’s see,” etc.). * Must be real phone calls (no VoIP). Include some background noise for realism. Requirements: * Must be based in USA, Canada or UK (the phone numbers you will call will be for these geos, we will not reimburse for international calling) * Must have a South African Accent from South Africa Deliverables: * Upto 30 phone calls in 6 variations (~180 calls) * The code provided by the agent during the call * Enter call data on a sheet shared with you (meta data, phone call code etc.) * Speaker ID or name * Gender * Age group * Primary language * Geographic ethnicity What we need from you: • Your turnaround time will be 3 hours of conversation that needs to be filled before 12/28 (28th December)