FRONT DESK COORDINATOR
22 days ago
New York
Job DescriptionDescription: Core Competencies: • Consistent and timely attendance, • Ability to learn dog recognition, • Completion of all e-learning platforms, • NPS and phone scores, • Proper door control in all rooms, • Proper record keeping, • Data entry, • Creating pet parent charts, • Greeting EVERYONE that walks in or out of Dogtopia!, • Understanding Dogtopia’s retail items, • Manage sta"ng call-outs and replacement shifts, • Understanding our Dogtopia-isms, • The rules by which we, as Dogtopians live by are:, • We LOVE life unconditionally like a dog., • We STAY loyal to our pack., • We CHASE the absolute highest standards of safety., • We PLAY to our fullest potential., • Keeping playrooms clean of messes at all times, • Does walk through and risk awareness inside and outside playrooms, • Ensure playrooms are following proper policies and procedures, • Cleaning may include, mopping, sweeping, trash, and water refill, • Equipment check for proper operations, • Spa services coordinator/manager/trainer – ensure all spa services get done timely and are done to specifications, • Will learn how to identify dog breeds and behaviors, • Report dog scu#es right when they occur for safe wound cleaning if needed, • Ability to work cohesively with their team in a respectful and professional manner, • Excellent communicator and can speak consistently to out 3 Ss (Smile, Story, Satisfaction), • Be knowledgeable on pricing and services, • Use social media to promote in-unit and out of unit events, • Strive for high customer review ratings by always smiling for the cameras and engaging in safe play!, • Must love dogs, • Ability to spend up to 100% of work time standing, • Ability to work flexible days and hours, including holidays and weekends, • Ability to work cohesively with others in a fun, fast paced environment, • Strong customer service skills, along with customer tolerant, • Ability to make/take phone calls while still assisting lobby, • Detail oriented, • Quick thinker, • Emotionally intelligent, • Outgoing, enthusiastic by nature, • Fun-loving, • Strong multitasker, • Excellent communicator