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  • Assistant Manager
    Assistant Manager
    hace 12 horas
    $24 por hora
    Jornada completa
    Manhattan, New York

    Harlem Shake is looking for an experienced, dependable, and hands-on Assistant Manager to support daily restaurant operations at our Harlem location. The Assistant Manager works closely with the Store Manager to lead the team, maintain strong operational standards, and provide an excellent guest experience. This is an active floor-management position that requires someone who can coach employees, solve problems, maintain accountability, and step into any area of the restaurant when needed. Responsibilities: • Lead FOH and BOH employees during assigned shifts, • Support the Store Manager with daily restaurant operations, • Assign employee stations, breaks, side work, and cleaning responsibilities, • Conduct preshift meetings and communicate daily priorities, • Make sure employees complete all assigned opening, closing, and operational checklists, • Coach employees and provide clear, respectful feedback, • Address attendance, performance, uniform, and policy concerns, • Document employee coaching and corrective-action issues when required, • Support employee training, cross-training, and development, • Maintain a positive, professional, and accountable workplace, • Provide excellent customer service and resolve guest concerns, • Monitor speed of service, order accuracy, food quality, and presentation, • Make sure FOH employees provide a warm welcome and goodbye to every guest, • Support the kitchen during high-volume periods when needed, • Monitor restaurant cleanliness throughout the shift, • Complete opening and closing procedures, • Handle cash, deposits, drawer counts, refunds, voids, discounts, and manager comps accurately, • Review register activity and investigate cash discrepancies, • Make sure waste, refunds, voids, and complimentary items are recorded correctly, • Monitor labor and make appropriate staffing adjustments based on business volume, • Assist with employee schedules and shift coverage, • Monitor inventory levels and communicate shortages, • Assist with receiving, organizing, and rotating deliveries, • Follow FIFO and proper food-storage procedures, • Enforce food-safety, allergen, sanitation, and NYC Department of Health requirements, • Complete required temperature, cleaning, safety, and operational logs, • Make sure equipment issues, incidents, injuries, and guest complaints are properly documented and reported, • Follow and enforce all Harlem Shake policies, recipes, service standards, and operational procedures, • Perform other management and restaurant duties as needed Qualifications: • Previous restaurant supervisory or assistant-management experience is required, • Fast-casual, quick-service, or full-service restaurant experience is preferred, • Valid NYC Food Protection Certificate is required, • Strong leadership, communication, organization, and problem-solving skills, • Comfortable coaching employees and holding the team accountable, • Able to remain calm and make decisions in a fast-paced environment, • Experience with POS systems, cash handling, deposits, scheduling, inventory, and labor management, • Strong understanding of food safety and sanitation requirements, • Dependable, punctual, detail-oriented, and professional, • Able to work independently while following direction from the Store Manager and senior leadership, • Must be available to work evenings, weekends, and holidays as required Physical Requirements: • Able to stand and move throughout the entire shift, • Able to work in dining-room and kitchen environments, • Able to bend, reach, lift, carry, and perform repetitive tasks, • Able to safely lift and carry up to 50 pounds, • Able to work around grills, fryers, heat, steam, and other restaurant equipment Job Type: Full-time Pay: $20–$24 per hour Schedule: Eight-hour shifts with evening, weekend, and holiday availability as needed Location: Harlem Shake, 100 W. 124th Street, New York, NY 10027 Benefits may include a flexible schedule, paid vacation, and 401(k) eligibility.

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  • Manager (AGM)
    Manager (AGM)
    hace 1 mes
    Jornada completa
    Westbury

    Job Summary The General Manager / Assistant General Manager provides strategic leadership, operational oversight, and financial management for our food distribution facility. This role is directly responsible for ensuring peak supply chain efficiency, strict cold chain integrity, regulatory compliance, and a safety-first warehouse culture. You will manage everyday operations—spanning inbound inventory, fleet logistics, vendor relations, and P&L accountability—while mentoring a high-performing operations team to achieve company growth targets. Core Responsibilities Operational Leadership & Fleet Logistics • Direct all day-to-day warehouse operations, including inbound receiving, quality control, inventory management, picking, and staging., • Oversee outbound fleet logistics, ensuring optimal route design, Department of Transportation (DOT) compliance, and on-time delivery metrics., • Maintain a continuous improvement culture to maximize warehouse space and reduce cycle times. Food Safety & Regulatory Compliance • Enforce absolute compliance with FDA, USDA, OSHA, and local Department of Health regulations., • Guarantee the strict execution of Hazard Analysis Critical Control Point (HACCP) programs and standard operating procedures (SOPs)., • Act as the primary point of contact for all external facility audits and government inspections. Financial & Vendor Management • Hold full P&L accountability, actively managing operational budgets, capital expenditures, labor costs, and shrinkage rates., • Analyze daily, weekly, and monthly Key Performance Indicators (KPIs) to identify cost-saving initiatives and revenue leakages., • Negotiate strategic service contracts with third-party freight carriers, equipment maintenance vendors, and product suppliers. Team Development & Culture • Recruit, train, mentor, and evaluate warehouse supervisors, drivers, customer service representatives, and sales staff., • Cultivate a transparent, accountable, and rewarding work environment focused on high employee retention and safety., • Oversee labor scheduling and workplace performance metrics to keep operations nimble and properly staffed across all shifts. Required Qualifications • Education: Bachelor’s degree or above (MBA preferred) in Supply Chain Management, Logistics, Business Administration, or a closely related field., • Experience: Minimum of 5 years of progressive leadership experience in a high-volume distribution or warehousing facility (food or beverage industry required)., • Logistics Acumen: Deep understanding of First-In, First-Out (FIFO) inventory rotation, food traceability protocols, and shelf-life tracking. Preferred Qualifications • Direct experience managing mixed private fleets and contract carriers., • Bilingual proficiency (English/Chinese) is a must

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  • Restaurant Manager
    Restaurant Manager
    hace 5 días
    $70000–$85000 anual
    Jornada completa
    Manhattan, New York

    Position Summary As a Restaurant Manager, you are the operational leader of your location—responsible for team performance, throughput, food quality, guest experience, labor, and overall presentation. You ensure efficient, consistent operations that align with brand standards, while fostering a strong team culture and developing future leaders. ROLE DURING SERVICE • Lead pre-shift meetings and ensure the team is prepped, aligned, and motivated, • Actively manage the flow of service and guest experience, • Make real-time decisions to optimize throughput (flex staff as needed), • Monitor line pacing, timing expectations, order times, and adjust staffing as needed, • Ensure food is consistently prepared and presented to brand standards, • Enforce cleanliness, organization, and DOH compliance during all service hours, • Jump in where needed (bagging, build line, finish line, etc), and model always hustle standard ADMINISTRATIVE & OPERATIONAL RESPONSIBILITIES • Schedule team members based on forecasted sales while maintaining labor targets, • Conduct regular inventory counts and manage ordering to avoid waste and stockouts, • Review and analyze key metrics (labor %, COGS, throughput, order times, and guest feedback), • Uphold brand protocols and systems, ensuring alignment with other locations, • Interview, hire, onboard, and train new team members, • Deliver coaching and progressive discipline where needed Required & Preferred Qualifications • 1+ years of restaurant management experience (quick-service, fast-casual, or full-service), • Strong understanding of restaurant operations, including staffing, inventory, and customer service, • Leadership skills with the ability to motivate and manage a team, • Excellent problem-solving and decision-making abilities in a fast-paced environment, • Experience using restaurant technology systems (POS, scheduling software, inventory tracking), • Ability to work a flexible schedule, including weekends, nights, and holidays, • Must have NYC Food Protection Certificate and NYC Food Handlers Certificate (Required), • Strong English communication skills (verbal & written) Benefits • Competitive salary with weekly pay, • Health & dental insurance, • Paid time off, • Career growth opportunities – be part of a fast-growing, chef-led restaurant brand, • Employee referral bonuses

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  • HANDS-ON KITCHEN MANAGER & RESTAURANT OPERATOR
    HANDS-ON KITCHEN MANAGER & RESTAURANT OPERATOR
    hace 1 mes
    $18–$25 por hora
    Jornada completa
    Canarsie, Brooklyn

    Frank’s Pizza & Halal Grill — Canarsie, Brooklyn Full-time • Long-term opportunity • Immediate start Starting pay: $18–$25 per hour based on demonstrated ability, plus applicable overtime and eligibility for 5%–20% of verified monthly operating profit We are seeking an exceptional, highly experienced restaurant professional to take responsibility for operating and rebuilding an established pizza and halal restaurant. We are willing to pay top money for top-level ability. However, top pay must be demonstrated through actual performance—not only promised during an interview or written on a résumé. The right person will begin at a rate based on experience and performance during a paid evaluation period. Someone who proves they can truly organize, improve and operate the business can quickly advance toward the top of the pay range and qualify for monthly profit sharing. This is a hands-on position This is not an office-management job. You will not be sitting around watching employees or only giving instructions. You must be ready to put on an apron, get down and dirty and work beside the pizza man every day. At the beginning, the restaurant will operate with two main workers: • One experienced pizza man, • One hands-on kitchen manager and operator The business cannot currently support separate cashiers, cleaners, dishwashers, prep cooks or assistant managers. Until the restaurant grows, the person hired must personally help cook, prep, clean, wash dishes, handle customers, answer phones, pack orders and manage the daily operation. As sales and profitability improve, additional staff can be added where financially justified. What you will handle You will take responsibility for the restaurant from A to Z, including: • Cooking and managing the halal kitchen, grill, fryer, pasta, wings, sandwiches, burgers and other menu items, • Learning the pizza station and assisting when necessary, • Completing daily food preparation, • Checking sauces, meats and prepared foods for freshness before service, • Preventing expired or spoiled food from reaching customers, • Making sure every dish tastes and looks consistent, • Handling counter customers and telephone orders, • Accepting, preparing, packing and checking online orders, • Washing dishes, cleaning equipment and maintaining clean work areas, • Opening and closing the restaurant, • Receiving and organizing vendor deliveries, • Counting inventory and ordering food and supplies, • Managing customer complaints professionally, • Maintaining food-safety and sanitation standards, • Solving daily problems without calling the owner over every small decision Build the complete restaurant system The restaurant needs someone who can create and maintain: • A complete recipe book, • Exact ingredients, measurements and portions, • Cooking instructions, times and temperatures, • Daily and weekly prep books, • Production sheets, • Portion-control charts, • Opening and closing checklists, • Daily, weekly and monthly cleaning schedules, • Temperature and food-safety logs, • Waste and spoilage logs, • Inventory sheets, • Ordering and receiving procedures, • Food-labeling, dating and expiration systems, • Employee training manuals for future staff Nobody should be guessing. Every product must be prepared according to a written standard, and every dish should taste the same each time it is ordered. Delivery platforms You will oversee Uber Eats, DoorDash, Grubhub, Slice and other approved platforms, including: • Correcting menus, prices, descriptions and item availability, • Making sure orders are accepted and prepared promptly, • Checking every order before it leaves, • Handling missing items, cancellations, refunds and complaints, • Improving preparation and delivery times, • Improving online ratings and customer satisfaction, • Helping resolve account and payout problems, • Making sure online customers receive the same quality as walk-in customers Advertising and growth You will also help grow the restaurant by: • Creating profitable specials and family packages, • Improving menu pricing and descriptions, • Promoting catering, • Posting basic social-media content, • Arranging quality food pictures, • Coordinating advertisements and promotions, • Reaching local schools, businesses and community organizations, • Increasing walk-in, pickup, delivery and catering sales, • Tracking which promotions produce profitable results, • Improving or removing weak menu items, • Helping extend operating hours when demand, staffing and profitability support it You do not need to be a professional graphic designer, but you must take responsibility for making sure promotions and advertising are completed consistently. Financial and inventory responsibility You will help control: • Food cost, • Portion sizes, • Inventory, • Waste and spoilage, • Vendor purchases, • Refunds and credits, • Receipts and invoices, • Daily and weekly reporting, • Unauthorized spending and theft The manager must provide the owner and accountant with complete access to sales, purchases, delivery-platform statements, invoices and operating records. Good-faith mistakes must be reported and corrected immediately. Theft, concealed sales, intentional falsification or deliberate manipulation of records will end the employment and profit-sharing arrangement. The owner will pay for approved repairs to the restaurant and existing equipment. Approved repairs will not reduce the manager’s earned profit-share calculation. Who we need The right candidate must: • Have proven restaurant-management or kitchen-leadership experience, • Be able to cook professionally, • Be ready to work hands-on throughout the shift, • Be willing to cook, prep, clean, wash dishes and handle customers, • Be comfortable working as part of a two-person main team initially, • Understand food safety, food cost, inventory and waste control, • Be dependable, honest, organized and hardworking, • Know how to build systems instead of relying on guesswork, • Communicate firmly and professionally, • Be available for nights, weekends and busy periods, • Be physically capable of working in a busy kitchen, • Be willing to learn pizza production, • Solve problems independently, • Want a serious, long-term opportunity, • Treat the restaurant with an owner’s mindset We are not looking for somebody who plans to stay for a few months. We want someone capable of helping operate and grow this restaurant for many years. Compensation and growth Starting pay: $18–$25 per hour based on demonstrated experience and performance. • Paid working evaluation, • Applicable overtime paid, • Fast advancement available for exceptional performance, • Profit sharing is additional compensation and does not replace regular wages, • No financial investment is required from the candidate, • The owner provides the business, equipment, inventory, approved repairs and operating capital The first 60 days will be a paid evaluation and system-building period. After successful completion, the manager may qualify for: • 5% of verified monthly operating profit: Core systems are completed, food is consistent, sanitation is maintained, delivery platforms function properly and the restaurant is profitable, • 10%: Food cost, waste, customer-service and operating targets are met, and sales show measurable improvement, • 15%: Stronger profit targets are reached, complaints decline and the restaurant requires limited daily owner involvement, • 20%: Strong profitability, consistent food, dependable operations and accurate records are maintained for three consecutive months with minimal owner involvement Existing business debt, owner withdrawals, owner compensation, personal expenses and approved repairs will not reduce the manager’s profit share. This is an employee management position with performance-based profit sharing. It does not initially include legal ownership or equity. To apply Send a serious message answering: 1. How many years of restaurant and kitchen-management experience do you have?, 2. What foods can you personally cook?, 3. Do you have pizza experience?, 4. Have you created recipe books, prep systems or training manuals?, 5. Do you understand food cost, inventory and waste control?, 6. Have you managed restaurant delivery platforms?, 7. Do you have experience with promotions or advertising?, 8. Are you willing to personally cook, prep, clean, wash dishes, handle customers and manage orders?, 9. Are you comfortable working with one other main employee initially?, 10. What days and hours are you available?, 11. Where was your most recent restaurant-management position?, 12. Why are you capable of taking full responsibility for this operation? Do not apply if you only want to supervise, sit around, give orders or collect a paycheck. We need a proven restaurant professional who is ready to put on an apron, get down and dirty, lead from the front and build a restaurant that can operate successfully for the next decade. Immediate availability preferred. Be ready to rock and roll.

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