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Job Description The Manager, Customer Service is responsible for leading day‑to‑day customer service operations that support pharmaceutical commercial distribution. This role oversees key order‑to‑cash activities, ensures exceptional service delivery, drives operational efficiency, and serves as a central liaison between customers and cross‑functional internal teams. The Manager will lead process improvement initiatives, resolve escalated issues, and ensure adherence to regulatory, contractual, and service‑level requirements. This position requires strong leadership, exceptional communication skills, and deep experience managing customer operations in a regulated environment. Scope of Authority - span of control (work unit, site, department, division, etc.), monetary value of budget/spend authority (capital, operating, etc.), P&L responsibility, etc. Key Accountabilities - key outcomes/deliverables and major responsibilities Accountability Responsibilities Operational Leadership • Lead and manage daily customer service operations supporting pharmaceutical commercial distribution., • Oversee order‑to‑cash processes, including order entry, call center support, claims management, credits, and service recovery., • Ensure customer requests and inquiries are resolved timely, accurately, and in compliance with company standards. Customer & Stakeholder Management • Serve as a primary liaison between customers and internal teams including Sales, Commercial Operations, Distribution, Supply Chain, Finance, and Quality., • Manage complex customer escalations and provide clear, effective communication to resolve issues., • Support customer ordering governance to prevent over‑ordering and mitigate supply risks. Order & Claims Management • Manage order processing across multiple communication channels, including pricing review and SAP order entry., • Maintain accurate customer master data and ensure data integrity across systems., • Investigate and resolve customer claims such as shortages, damages, overages, and Failure‑to‑Supply (FTS) incidents. Cross‑Functional Collaboration • Partner with third‑party logistics (3PL) providers to track SLA performance and ensure contractual and regulatory compliance., • Work with Sales, Supply Chain, and Commercial Operations to support demand planning, allocation governance, and FTS risk reduction., • Participate in cross‑functional meetings to address operational issues and advance service reliability. Process Improvement & Compliance • Drive continuous improvement initiatives to enhance productivity, accuracy, and customer experience., • Ensure departmental adherence to SOPs and regulatory requirements., • Support team training efforts and maintain compliance with company and industry accreditation standards. Qualifications Education & Experience Minimal acceptable level of education, work experience and certifications required for the job • Bachelor’s Degree from an accredited college or university and/or equivalent experience, • 7+ years experience in the pharmaceutical industry, • 7+ years experience in a Customer Service-related environment Page BreakPage Break Knowledge Proficiency in a body of information required for the job e.g., knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc. • Proficient with Microsoft Office Suite (Heavy Outlook & Excel Usage), • SAP knowledge required, • Controlled Product Experience required Skills & Abilities Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g., coaching, negotiation, calibration, technical writing etc. • Experience working with 3PLs or distribution partners., • Ability to enter, prepare and analyze data accurately, • Experience with SAP OTC TCodes, • Understanding of regulatory agency requirements and how they affect our daily functions, • Demonstrated ability to prioritize multiple tasks, solve complex problems, drive resolution of problems to meet deadlines, and diligence as related to details, • Strong interpersonal, verbal, and written communication skills, including the ability to communicate clearly, effectively and professionally with customers and all levels of the organization, • Situational analysis and independent thinking skills, • Flexibility to work in a team setting or independently, depending on needs of the department, • Ability to execute projects, both individually and cross-functionally, • Ability to work with minimal direction, rapidly understand the context, the task and take quick initiative to resolve problems, • Strong ability to organize, prioritize, and manage time effectively, • History of improving processes and increasing efficiencies, • Results driven

Job DescriptionDescription: Job Description At RAS Logistics, we specialize in final mile delivery for major retailers, focusing on large consumer goods such as appliances and furniture. With a mission to deliver best-in-class service from warehouse to doorstep, RAS combines technology, logistics expertise, and customer-first values to create seamless home delivery experiences across the U.S. We are now hiring in Richmond VA!1. Position Summary: The Operations Manager oversees day-to-day logistics, contractor performance, and service excellence in a high-volume delivery environment. This role is responsible for managing a team of supervisors and contractors, driving operational efficiency, and ensuring customer satisfaction through executional excellence. Key Responsibilities: • Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management., • Manage independent contractor relationships and ensure compliance with safety, service, and operational standards., • Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed., • Recruit, onboard, and train delivery contractors and support personnel., • Oversee scheduling, route planning, and inventory management in coordination with the warehouse team., • Resolve escalated delivery issues and customer complaints promptly and professionally., • Collaborate with the corporate team to implement new policies, technologies, and process improvements., • Maintain a culture of accountability, performance, and continuous improvement., • Ensure compliance with DOT regulations and all applicable safety protocols. Qualifications: • Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred (or equivalent experience)., • 3+ years of experience in operations or logistics management, preferably in final mile/home delivery., • Proven ability to manage teams, contractors, and time-sensitive logistics., • Strong analytical, organizational, and leadership skills., • Proficient with logistics software, route planning tools, and Microsoft Office Suite., • Excellent communication and conflict resolution skills., • Familiarity with DOT and safety compliance regulations., • Must have a valid driver license Job Type: Full-time Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Vision insuranceRequirements:

Job Description Looking for job that gives YOU more? Work with us and get more than a job. We offer OVER 20 benefits! Grow with us at US 1 Shorthaul! About US 1 Shorthaul's Regional Operations Manager Position: JOB SUMMARY: The Operations Manager will oversee multiple yard management and transportation sites. The role is to efficiently and effectively lead a variety of site operations to ensure that they provide excellent customer service and achievement of wider business objectives. The role will directly manage and be responsible for all Site Managers in their assigned region. RESPONSIBILITIES: • The day-to-day management and planning of the yards in accordance with KPIs determined by Executive Leadership, specifically the Chief Operations Officer., • Reviewing the as-is status of contract requirements and continuously identifying areas for improvement and efficiency planning and leading on the execution of improvement within the yards and distribution centers, providing leadership to the staff including developmental plans, coaching managers and leading on engagement and culture., • Ensuring all legislative and health and safety requirements are addressed and minimizing any exposure to risk., • Lead the Site Managers with reviewing and preparing workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met., • Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations., • Meet regularly with Site Managers to review, analyze, and develop actionable plans for productivity, safety concerns and other KPI’s as deemed appropriate., • Addresses performance issues and employee relations situations that effect day-to-day operations of the region., • Oversee and manage logistics utilized to transport products to customers and internal facilities, communicating with drivers to ensure efficient delivery., • Tracking and monitoring of operational needs like billing, vehicles, movements, staffing, and additional KPI's., • Backup for Site Managers., • Knowledge of organizational effectiveness and operations management., • Experience budgeting and forecasting., • Familiarity with business and financial principles., • Ability to acquire extensive knowledge of customer procedures and policy., • Excellent problem-solving skills and leadership qualities., • Ability to work with all levels of company staff., • Comfortable delivering frequent direct written and oral feedback., • Excellent communication skills, with the ability to communicate professionally with internal and external contacts at various levels., • Solid decision-making skills., • Ability to perform with little or no supervision in a timely manner and with acceptable quality., • Ability to handle a variety of changing situations under stress., • Ability to organize materials, manage time, and prioritize tasks in order to complete projects on or before specified deadlines ., • High school diploma or GED, college degree preferred. Ability to lift files, open filing cabinets, and bend or stand as necessary. Ability to sit and/or stand for long periods of time. The ability to use a computer, tablet or smart phone for extended periods of time. Basic use of office equipment such as copier and fax machines. Ability to lift up to 10 pounds occasionally. WORK ENVIRONMENT: This job operates in both a professional office (Work from Home) and field environment for frequent site visits. This role routinely uses standard office equipment such as computers, phones, photocopiers, and tablets. POSITION TYPE AND EXPECTED HOURS OF WORK: This is a full-time exempt position working remotely. Days and hours of work will vary due to workload and needs of the company. Core business hours should be observed where possible. TRAVEL: 50-80% travel is to be expected. About US 1 Shorthaul: US 1 Shorthaul offers short division logistics services throughout 48 states, leading with integrity, experience, and most of all - safety. By utilizing the latest supply chain management technology, we implement an efficiency-driven process that provides our customers with practical solutions tailored to meet their goals with precision. Drop and hook only No freight handling No OTR Home Daily US 1 Shorthaul offers the following Perks & Benefits: • Weekly Pay, • Paid Time Off, • Health Insurance, • Dental Insurance, • Vision Insurance, • 401(k) Plan, • Employer paid Life Insurance, • Employer paid AD&D Insurance, • Potential for company-provided vehicle US 1 Shorthaul is an Equal Employment Opportunity ("EEO") Employer. In keeping with our commitment, we welcome all to apply including veterans and individuals with disabilities. US 1 Shorthaul does not discriminate against employees or applicants on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other characteristic prohibited by federal, state, and/or local laws.

We are seeking an experienced, detail-oriented and results driven Supply Chain Manager to drive and optimize end-to-end supply chain operations at our fast-growing food manufacturing company. A Supply Chain Manager (SCM) oversees and optimizes the flow of production materials, information, and finis

Williams-Sonoma, Inc Supply Chain Overview. Over 4,000 Full-Time Associates across the Supply Chain. To learn more about our Supply Chain culture and regional associate events, please visit:.

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Hermann Transportation is seeking a highly organized, proactive, and experienced Driver Manager (DM) to support our asset-based trucking operation in New Jersey. The Driver Manager role requires:.

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TypeFull Time/ContractProject manager -- Princeton, NJ - Onsite (Hybrid) Princeton, NJ - Onsite (Hybrid) Exp--12+ Role: The PM needs to drive these workstreams.

The incumbent will lead cross-functional teams for projects that may include establishing new sources of supply for registered materials or managing a portfolio of complex process changes with regulatory impactResponsibilitiesBusiness Case DevelopmentUnderstanding the requirements of a complex busin

JOB DESCRIPTION "Job Description: o Experience in playing customer facing roles and customer management o Understanding of project management methodologies.Experience in creating project plan to level 4 and define each of the WBS element o Should be aware of the essential inputs to construct pr

The Senior Manager, Project Management plays a vital role within the Project Delivery organization, responsible for leading a portfolio of key projects that support business operations and compliance initiatives. The Senior Manager will lead all aspects of large-scale capital design and construction

With over 60 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless!We are currently looking for a Healthcare Project Manager based in Cranford, NJ. Assist in the procurement of key team members incl

Construction Project Manager (Land Survey) Location: Warren, NJ (Onsite)Job Type: Full-Time, Direct HireCompensation: $120,000 – $145,000+ (commensurate with licensure and experience)Industry: Civil EngineeringPosition Overview: Yoh, A Day & Zimmermann Company is seeking an experienced Constr

Job Description JOB DESCRIPTION "S4 BRIM experienced ideally some one who has led a S4 BRIM implementation or at least a deployment.Exposure to RAR & experience working for SaaS business (Nice to haves) Strong SAP back ground at least 12+ years.At least some functional experience (FI/OM/Projects

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Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer s

Minimum: Bachelor's degree in Supply Chain, Logistics or related equivalent field experience required. Supply chain experience is required. Experience in Pharma or Biologics Supply Chain is highly preferred.

BA/BS in management, administration, supply chain, or customer service. We are looking for a talented and driven Home Delivery Operations Terminal Manager to join and lead our Linden, NJ Terminal Delivery Operations.

Insight Global is looking for a Project Manager for one of their healthcare clients in New Jersey. This Financial Project Manager will be responsible for assessing and stabilizing a significant collections backlog resulting from EPIC implementation challenges by analyzing aged A/R, stalled and denie

This role is 100% Onsite, New Brunswick.Work Schedule: Mon - Fri, Business Hours.Summary/Overview of this role:.Provide expertise and assist with the shipping process, logistics problem solving and carrier/vendor coordination to ensure that the shipment arrives at the right location, at the right ti

Title: Project Manager-Business Capability. Actively engage stakeholders and project managers of problem projects to assist with identifying corrective actions. Develop weekly & other project status reports per communication plan established by the program manager/delivery lead.

As Manager, Logistics at The RealReal (TRR), you will be a hands-on leader overseeing a team of assistant managers, drivers, dispatchers, specialists, and third-party logistics partners. Bachelor's degree in Business, Supply Chain, Operations, Logistics, or a related field, or equivalent practical e

Project Manager/Quality Control Engineer. ATANE is seeking an experienced Project Manager/Quality Control Engineer for our Bridge Inspection Group based out of the Edison, NJ office. Being a Licensed Professional Engineer, the number and type of NHI training certifications held, the highest educatio

Associate Director, Early Drug Development Project Manager. We are seeking a seasoned Project Manager to support preclinical and early clinical development at Legend. The Project Manager will serve as a strategic partner to Research, Translational Science, CMC, Regulatory Affairs, Clinical Operation

The ideal candidate will have a strong background in the plumbing industry, with expertise in project management and client relations.This role is crucial in ensuring the successful execution of projects from inception to completion.Project Planning: Develop comprehensive project plans, including ti

Hours: Monday- Friday 8 am-5 pm.We are seeking a highly experienced Scrum Master to support complex IT initiatives, drive Agile maturity, and manage delivery across multiple teams and priorities.The ideal candidate will operate at both the team and program level, ensuring alignment, predictability,

Develops plans for supplying clinical study sites with ancillary and/or comparator supplies, either through in-house initiated supply or working with supply vendors. Serves as lead drug supply manager for the functional area in supply planning, including demand forecasting according to IOPS requirem

Maintain project objectives and set expectation for project teams.Set project meeting agenda, materials, and other artifacts.Lead project meetings and drive progress according to project milestones.Manage changes to the project scope, project schedule and project costs using appropriate verification

The Manager Quality Assurance Operations reports to the Quality Assurance Director and is responsible for directly overseeing the Quality Assurance activities in the manufacturing and packaging areas.

The Axel Group is seeking a Project Manager for a well established environmental contractor in New Jersey.

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Are you a Senior Level Strategic Project Manager looking to join an amazing organization and culture?!. Provide feedback, advice, project updates and mentorship to project managers.

Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer s

The role's key challenge is to maintain production within specific guidelines for production efficiency, labor cost, materials usage, waste amounts, quality and safety.ESSENTIAL DUTIES AND RESPONSIBILITIES:.Planning, directing, and coordinating the manufacturing of products in accordance with compan

Construction Manager / Project Manager – Regional Portfolio Coordination. The Construction Manager / Project Manager will facilitate communication across multiple stakeholders, monitor engineering and construction progress, and provide structured reporting to ensure projects remain on schedule and

Plant Operations Managers act as second in command in the absence of the General Manager. Work in conjunction with the General Manager on personnel functions including, but not limited to hiring, terminating, development, etc. Work closely with the General Manager to continue to develop and enhance

This position is to provide systems implementation, improvement and support meet the business and information technology requirements of the OMA organization, which includes:Acquisition Onboarding/Change ManagementComplete all business scenario reviewsIdentify gaps at local sitesRecommend action pla

Risk Management: Proactive approach to identifying and mitigating supply chain risks.

Work very closely with logistical partners working at sister site and commercial partners on site to support the Logistics business area including planning, sales and production forecasting on Supply Chain issues by analyzing and coordinating the US supply chain. Ensure the performance of the supply

The Manager, IT Operations will lead the local IT department and projects in partnership with the company's central IT services team. Manager, IT Field Operations will report to Sr. The Manager, IT Field Operations, is tasked with assuring excellent IT service while being customer-facing and must de