Support analyst jobs in Atlanta, Georgia - Page 5Create job alerts

We are seeking a Senior Business Analyst with strong technical Human Resource Information Systems (HRIS) knowledge and business analysis skills, including data validation, testing, requirements traceability, training, and general system support skills. This resource would provide project business an

The ideal candidate combines strong analytical skills, business partnering ability, and experience with finance ERPs and planning tools to deliver actionable insights. Bachelor's degree in Finance, Accounting, or Business-related field. Proficiency with finance ERP and planning software (Oracle Hype

Position Overview We're seeking a Senior Financial Analyst to join a high-performing finance team and provide critical financial support across planning, budgeting, and operational decision-making processes. Overview Senior Financial Analyst - Smyrna, Ga Who: A data-driven finance professional with

Cloud Security Analyst that would support EMCOR’s Security Program with a focus on operationalizing and enforcing cloud security posture across a multi-cloud environment, including Azure and AWS.

We are seeking a Senior Business Analyst with strong technical Human Resource Information Systems (HRIS) knowledge and business analysis skills, including data validation, testing, requirements traceability, training, and general system support skills. This resource would provide project business an

Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness. Provides data, analysis and recommendations to support multiple technical operations and ensure client satisf

Production Support Specialist will be a member of IA Platform Production Support Team, a group of subject matter experts on the operations of the firm's investment advisory platform, WMP (Wealth Management Platform), and the business application in an advisory practice. Working with 3rd party vendor

The Business Analyst defines problems, identifies appropriate data sources, conducts analysis, and translates findings into actionable recommendations that support operational excellence and continuous improvement. Necco has an opportunity for a career as Integrated Services Business Analyst. Collec

Customer seeks a trustworthy, highly-motivated, and detail-oriented professional with at least 2 years of customer support experience. The Support Analyst will be primarily responsible for providing professional, courteous and efficient support for customers. Strengthen customer relationships and ex

The Novelis North America Product Management Team is seeking a Senior Business Analyst to support commercial strategy, strategic planning, market intelligence, and sustainability, reporting to the Commercial Strategy Manager for North America. Working collaboratively with cross-functional teams acro

Customer Support Analyst page is loaded## Customer Support Analystremote type: Customer Supportlocations: Atlanta, GAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R3103ABOUT THIS POSITIONAnalyzes, designs, and implements changes to points of interaction between the customer

Knowledge of the Warehouse Financing Solutions line of business; including use and support of the ProMerit technology platform, warehouse financing operational activities, client services, presentation skills & ability to take on other strategic initiatives. Essential Job Functions Handles processe

Business Analyst (Watch Officer) - C Shift.Business Analyst (Watch Officer).Atlanta providing On-demand operational, technical, and scientific subject matter expertise support that addresses response-related requirements enabling CDC to rapidly expand its capacity to respond to public health emergen

As a Workday Data Senior Analyst, you should expect to actively participate in small to large Workday Data Conversion effort and have the following responsibilities:. Support clients in mapping legacy data, identifying data quality issues and overall responsibility over conversion activates on the p

BILLING ANALYST I • This is a Level 5 Exempt position based on experience., • The position is located at the Georgia Power Corporate office HQ in Atlanta, GA., • There will be instances where the employee will be required to work in the office if/when needed. ** PLEASE NOTE; There is NO relocation available for this position. JOB SUMMARY The Billing Analyst role is to ensure the timely and accurate billing of Georgia Power's Lighting and Smart Services Business Unit, Video Surveillance, Colocation, & Power Services customers. The Billing Analyst also conducts periodic audits of billing records and investigates and resolves customer disputes. The Billing Analyst will also support the customer collections process, including contacting customers on past due invoices as needed. JOB REQUIREMENTS: Education and Experience Requirements: • Bachelors' Degree preferred., • Demonstrated technical expertise., • Experience in complex rates, processes and/or billing applications strongly desired, • Extensive CSS knowledge, • High degree of proficiency in advanced desktop applications (Excel, Access), • Customer Service / Marketing-Sales experience required Knowledge, Skills & Abilities: Working knowledge of the following policies and procedures beneficial: • Customer Service Standards, • Electric Service Rates and Tariffs for Commercial and Industrial Customers, • Commercial, Residential, Industrial, and Governmental lighting contracts and their terms & conditions, • C&I and Governmental Distribution Construction contracts, terms, and conditions, • C&I and Governmental Forestry Services contracts, terms, and conditions., • Concepts of business compliance and controls, • General knowledge of databases, • Demonstrated analytical and problem-solving ability, • Demonstrated technical aptitude and technical innovation, • Personal Leadership, • Ability to work with less direct supervision, • Support a challenging, fast paced work environment, • Makes sound decisions, • Strong interpersonal and organizational skills, • Relationship and Team Builder at all levels MAJOR JOB RESPONSIBILITIES: • Billing, • Coordinate all activities for LSSBU and Power Services accounts to ensure accurate and timely billing for unregulated, governmental, and regulated customers., • This includes serving as a central liaison for Marketing Key Account Managers, National Accounts, Pricing & Rates, Region Customer Service, Metering Specialists, and the Meter Data Management Team., • All activities with Lighting Services Sales, Engineering, Materials and Coordination Specialists to ensure all data is available for monthly billing., • Establish new LSSBU accounts and appropriately apply rate/rider combinations that adhere to Georgia Power Company Rules and Regulations., • Coordinate the billing of New Contracts, Broken Contracts, NESBs and other items for one-time billing and on-going monthly charges., • Compliance, • Review new unregulated commercial contracts and ensure all quality control validations are completed and that the contract is correct and accurate., • Maintain accurate billing documentation for customer accounts through CSS, LAMP, Power Services Database, and Documentum, • Resolve WFM's and perform all associated monthly CSS compliance requirements, • Communicate with engineering and sales as corrections are needed., • Find historical data for billing adjustments, auditing, etc., • Analyze billing results based on commercial contracts & the appropriate regulated tariff such as Energy Outdoor Lighting (EOL), Time of Use (TOU), etc. Proactively communicate as needed to add customer value, • Analyze prints and maps to understand and reconcile data, • Review data base to find pertinent information, • Billing Adjustments, • Adhere to all applicable compliance regulations for adjustments to electric service, rate/rider specific contract requirements, retention of documentation, and obtaining appropriate approvals as necessary., • Utilize internal LSSBU, Power Services, and GPC software for all offline calculations and monthly billing validation. (Systems used in tandem with CSS to effectively bill LSSBU accounts), • Internal and External customer support, • Assist internal customers with Lighting and Power Services questions and communicate accordingly, • Support the sales team to improve customer value and enhance sales, • New Business Support, • Assist with updating processes and communications as new businesses are added. Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power). Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit . Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here . Additional and specific details about total compensation and bene?ts will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Job Identification: 18510 Job Category: Customer Service Job Schedule: Full time Company: Georgia Power

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives * Ongoing mentorship, development, and leadership programs * And more 100% remote position, but must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin Description We are seeking an Informatics Pharmicist who will focus on Epic's Willow Ambulatory and Specialty module performing builds, implementation, testing, and maintenance. This position will be aligned to optimizing pharmacy medication workflows within Epic EHR. RESPONSIBILITIES: * Maintenance of Epic's Willow Ambulatory application * Review and build of custom concept and workflows. * Identify and resolve issues identified with pharmacy related systems in a timely manner. * Biannual Nova upgrades and regular Orion Project tracking * Cross team build and maintenance with both clinical and non-clinical applications. * Potential device testing, third party testing, and external vendor testing. * Work with training team and Clinical Informatics team to roll out anticipated new functionality and projects. * Design, build, and test reports to support clinical and operational initiatives. * Weekends or evenings as primary on call in a rotation with willow pharmacy team. PREFERRED QUALIFICATIONS: * Has Epic Willow Ambulatory Certifications + at least 3 years build experience * Experience with Willow Inventory, Specialty Pharmacy, Compass Rose, Multi-step Order Transmittal MINIMUM QUALIFICATIONS: * Graduate of an accredited school of pharmacy (BS or PharmD Degree), and hold an active, unencumbered state licensure issued by the Board of Pharmacy. * Two years hospital pharmacy experience or PGY2 Pharmacy Informatics Residency. Completion of an accredited PGY1 Residency and a PGY2 Pharmacy Informatics Residency is preferred. * Previous experience working in an academic medical center environment preferred. * Epic Analyst experience is preferred. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at . Please note that one week's advance notice is preferred. Connect With Us! Connect with us for general consideration! Division Emory Healthcare Inc. Campus Location Atlanta, GA, 30345 Campus Location US-GA-Atlanta Department EHI_DIG Digital Operations Job Type Regular Full-Time Job Number 165646 Job Category Pharmacy Schedule 8a-5p Standard Hours 40 Hours Hourly Minimum USD $70.60/Hr. Hourly Midpoint USD $83.92/Hr. Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

TITLE: Cloud Infrastructure Analyst (GCP) LOCATION: Atlanta, GA - hybrid 4 days onsite ANTICIPATED DURATION: 1 year ++ $45-55/hr W2 only - sorry no C2C permitted Responsibilities: • Advise, implement, and maintain cloud-based solutions with a focus on Google Cloud Platform (GCP)., • Collaborate with technical and business teams to understand requirements and design cloud solutions across a multi-cloud environment., • Develop and maintain documentation including architecture diagrams, policies, procedures, and runbooks., • Support cloud networking, including VPC design, subnetting, firewall rules, routing, and hybrid connectivity., • Identify and mitigate security risks, ensuring platforms are secure, scalable, and compliant., • Automate and optimize cloud infrastructure for availability, performance, and cost efficiency., • Hands-on experience with Google Cloud Platform (GCP) in an enterprise environment., • Experience designing, implementing, and operating core GCP services such as projects, IAM, VPC networking, compute, storage, and security., • Knowledge of GCP identity and access management, service accounts, and secure workload authentication., • Strong understanding of cloud networking concepts including IP addressing, subnetting, routing, and hybrid connectivity., • Experience supporting production cloud platforms with troubleshooting and operational responsibilities., • Proven experience as a Cloud Engineer or Cloud Infrastructure Analyst working with enterprise SaaS, PaaS, and IaaS solutions., • Experience with Microsoft Azure services such as AKS, Data Factory, and Databricks., • Familiarity with Oracle Cloud Infrastructure (OCI) services and concepts., • Experience with multi-cloud connectivity solutions like GCP Cloud Interconnect, Azure ExpressRoute, and Oracle FastConnect., • Knowledge of enterprise firewall platforms; Palo Alto firewall experience preferred., • Automation and Infrastructure as Code (IaC) experience with tools such as Terraform, PowerShell, Python, Ansible, JSON, and CI/CD pipelines., • Experience with enterprise monitoring tools, including Google Cloud Operations Suite and Azure Monitor., • Understanding of enterprise governance, DevOps practices, and cloud security controls., • Familiarity with industry regulatory requirements such as NERC CIP and SOX. The hourly pay rate range for this position is $45.00 to $55.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For immediate consideration, please forward your resume to . If you require assistance or an accommodation in the application or employment process, please contact us at . Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at .

Technical Accounting Research Analyst To Apply Now - email your resume to Who: We're seeking a detail-oriented and analytical professional with deep expertise in technical accounting and a passion for problem-solving. What: You'll be responsible for conducting technical accounting research, drafting position papers, and advising internal teams on complex accounting issues. When: This full-time opportunity is available immediately. Where: Based in Atlanta, GA with hybrid flexibility. Why: Join a fast-paced, growth-oriented environment where your insights will directly impact high-stakes financial decisions. Office Environment: Collaborative, professional, and supportive with a focus on continuous learning. Salary: $95,000–$110,000 annually, based on experience and qualifications. Position Overview: We’re looking for a Technical Accounting Research Analyst who thrives in interpreting and applying U.S. GAAP and SEC guidelines to real-world scenarios. This role is ideal for someone who enjoys diving deep into accounting literature and serving as a trusted advisor to internal stakeholders. Key Responsibilities: * Research and analyze complex accounting topics including revenue recognition, lease accounting, and business combinations * Draft technical accounting position papers and memos * Monitor updates from FASB, SEC, and other regulatory bodies * Partner with finance, legal, and audit teams to support accurate financial reporting * Assist in the implementation of new accounting standards * Support external audit requests and manage technical accounting documentation Qualifications: * CPA or CPA-eligible preferred * 3+ years of experience in technical accounting, Big Four or national firm experience highly desirable * Strong understanding of U.S. GAAP and SEC reporting requirements * Excellent communication and writing skills * Proven ability to translate technical issues into clear, actionable guidance for non-accounting teams If you’re interested in learning more about this opportunity or would like to discuss your qualifications, please apply now.

The Field Support Specialist Drop Service / Dispatch provides critical operational and customer-facing support by coordinating, scheduling, and dispatching service requests related to the temporary de-energization of electric services. This role supports residential, commercial, and industrial cust

Address: Atlanta, GA 30334 (Remote) 6 Months Contract Position.Note: This position is administrative/clerical support role in nature; it is not an IT - technical support position.State of Georgia resident applicants only.Job Description: The ID Analyst will work remote, for the Office of Information

The analyst will support the CIO in evaluating and executing new developments, acquisitions, and broader investment initiatives. Create clear, investor-ready presentations using PowerPoint, with a strong focus on storytelling and data visualization.

Business Analyst III - CRM Solutions Role Summary We are currently seeking a Business Analyst III for a contract to hire position located in Atlanta, GA. This is a hands-on role, understanding of boundary partner needs (Marketing, Sales, Order Fulfillment, Engineering, Construction, and Product functional leads) and able to translate those needs into technical specifications within CRM/Service Delivery tools. Partners with cross-functional teams and stakeholders on ideas and solutions as well as implementation of those solutions to drive results in a high business impact environment. Routinely called upon to apply mastery of existing and emerging technologies, best-practices, and processes. A creative thinker who challenges the status quo. Serves as a SME to provide tactical guidance and support to teammates by answering questions and aiding in resolving difficult issues. Primary Responsibilities: • As part of the CRM team, ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution via the Salesforce platform with key embedded integration to support Quote to Cash, order fulfillment., • Facilitate creation of Business Requirements following an agile approach, or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor., • Develop comprehensive E2E test cases at the application and multi-application levels., • Manage Scoring (approving) and claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they are clear, concise, and traceable; and to ensure business requirements will be satisfied by the appropriate teams / applications., • Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers., • Develop Business Requirements (BRQs), including process flows and use cases., • Conduct BRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements., • Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define business requirements., • Provide BA support for software testing and debugging plans to ensure requirements are met., • Provide status reporting for project progress, issues, dependencies and risks., • Proactively analyzes and documents solutions., • Identifies risks/pitfalls and articulates possible options., • Participates in business strategy & portfolio level discussions., • Knowledge of the business may be deep in one functional area with broad understanding of other functional areas., • Knowledge sharing and mentoring of lower level team members is customary., • Sphere of relationship and influence is within team, with key stakeholders & with senior management., • Meeting facilitation QUALIFICATIONS Minimum • 8 or more years of experience in related field (i.e. relevant business operations and/or system support, business process design, etc.)., • Workflow management experience, • CRM experience, • Process Flow creation experience., • 5 or more years of related experience if candidate possesses a related advanced degree and analytical thinking skills., • Requirements solicitation & documentation experience for new products, lifecycle management and/or enhancements, • Manage, follow, and adhere to the long/short term product roadmap for CRM in conjunction with functional leads., • Experience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment)., • Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically oriented., • Exceptional business acumen and story-telling skills - the ability to communicate an insight to be understood easily and to drive action., • Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization., • Demonstrated problem solving ability.., • Demonstrated ability to multi-task, work under pressure, and think analytically. Preferred, • BS/BA in Business Administration, Computer Science, Information Systems or a related field. MBA a plus., • 5 years of experience in change management and methods & procedure documents, • Knowledge and understanding of Company's Business internal sales order systems: ICOMS, OPTIX, Salesforce.com, WATTS, SERV, etc., • Process Modeling/Analysis, • Training Facilitation, • PM Skills; coordinating, tracking, monitoring projects, • Sales Support experience, in a telecom business, • Experience in creating test cases and user testing., • Experience in B2B service delivery process., • Experience in the telecommunications industry., • Experience with Agile methodologies., • Experience with Visio and/or iGrafx, SharePoint, • Experience with JIRA.

Job Title: Senior Business Analyst Location: Atlanta, GA 30334 6 Months Contract Position (Extension possible) Note: Candidates must be local to Atlanta and be able to come to the office. Job Description: • We are seeking a Senior Business Analyst with strong technical Human Resource Information Systems (HRIS) knowledge and business analysis skills, including data validation, testing, requirements traceability, training, and general system support skills., • Review and resolve data conversion and integration issues to document root cause(s) and successfully populate accurate data into Workday., • Provide technical support in the maintenance or enhancements of systems., • Provide tier-two user support., • Serve as a liaison between assigned business units and the technical team to provide technical support. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:, • Strong data analysis skills., • Demonstrated success in implementing complex HRIS integrations., • Extensive experience managing and optimizing large-scale Workday environments., • Advanced knowledge in MS Excel, SQL, and/or data analysis tools., • Effective written and verbal communication skills., • Ability to present and document high quality, detailed deliverables. MINIMUM ENTRY QUALIFICATIONS:, • Four years' experience implementing and/or administering HRIS. Direct experience in large-scale data conversions. PREFERRED QUALIFICATIONS:, • Direct experience administering Workday Benefits with multiple integration partners., • Direct experience supporting large scale HR system integrations., • Experience administering PeopleSoft HCM, • Experience supporting technology in the public sector. Skill Matrix: Skill Required No. of Years Actual Years of Experience Direct experience implementing and administering Human Resources Information Systems. 2 Years Direct experience supporting large scale HR systems integrations 2 Years Experience administering Peoplesoft HCM. 2 Years About Us: InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.

Business Systems Analyst - Retail Location US-MS-Jackson | US-MS, AL, Houston (TX), Memphis (TN), FL Panhandle, Atlanta (GA) Job ID 2026-19259 Category Retail Banking Operations Type Regular Full-Time Job Grade 10 FLSA Status Exempt Working Hours 40 hours weekly | 8-5 Monday - Friday with weekend flexibility as needed. Job Location: Company Retail Banking Administration - 10219 Overview The Business Systems Analyst will assist in the support, development, and administration of systems used or managed by the Retail Banking division. This position will also be involved in working on or managing retail related projects, development of procedures and training, and related activities to support the Retail Banking division and other day-to-day bank functions. This position may be filled as a Level I, II, or III based on additional responsibilities and qualifications required. Responsibilities Perform routine administrative functions and associated responsibilities for retail systems, coordinate enhancements, revise procedures, as necessary, and provide training and communication to the frontline. • Work closely with others to understand and support the daily operations of the Retail Bank. Document and map workflows and processes to aid in projects. Lead, write, or perform testing initiatives for Retail. Along with writing procedures and identify opportunities for efficiency improvements., • Work closely with vendors, IT and other associates in the software design and development process, including identifying and documenting business requirements, testing, tracking defects, reporting, changing control, and other tasks, as necessary., • Provide direct review, research, and response to retail platform support, as necessary; escalate and report issues as appropriate; recommend changes to systems or procedures from identify issues., • Create, develop or update procedures, guidelines, training materials, or other resources, related retail systems and operations in conjunction with stakeholders., • Grant and maintain appropriate end-user access to systems according to established framework or policies; obtain approval and document exceptions; conduct ongoing user access reviews and provide reporting when needed., • Studies existing information processing retail related systems to evaluate effectiveness and propose new solutions., • Lead testing initiatives for Retail systems to ensure all project audit requirements are being met., • Identifies, gathers, analyzes and documents business requirements for business application and information technology projects; translates work processes into business and functional requirements; writes business and functional specifications; develops departmental forms and templates; identifies and provides business rules, quality standards, policies and procedures., • Function as a liaison between IT and users and have both business and technical expertise., • Determines cause of application and system problems; develops, recommends and implements solutions., • Assists with the training of other departmental business systems analyst staff; supports professional and technical capabilities of team members; guides business systems analyst staff in analyzing, testing, and implementing information technology projects., • Leads interactions with vendors on accountability and project initiatives., • Identify and resolve gaps in the project lifecycle., • Independently leads system conversions/upgrades and projects from beginning to end., • Managing and executing all aspects of business User Acceptance Testing (UAT)., • Familiarity with integrating retail systems with other business tools and databases. Qualifications, • 6 years of retail banking or banking systems experience., • Ability to work flexible hours including evenings and weekends, • Advanced knowledge of retail banking and teller functions and workflows (deposit account opening/maintenance, loans, transaction processing)., • Advanced knowledge of retail products and services offered to customers., • General knowledge of the software development lifecycle; ability to communicate and understand technical and logical reasoning concepts., • Excellent oral, written, and visual communication skills., • Knowledge and application of basic math and accounting concepts., • Strong analytical, organizational, and critical thinking skills., • Ability to document business processes., • Ability to perform routine check and balance reconciliation and thorough data validation., • Detail oriented but flexible to manage concurrent tasks/projects and fluctuating requirements., • Excellent organizational and prioritization skills to meet tight deadlines., • Proficiency with Microsoft Word, Excel and PowerPoint., • Trustmark platform systems experience preferred., • 7 years of retail banking or systems related work experience; system related experience must include 3 or more years of retail implementation of systems., • Advanced knowledge of retail banking and branch operations functions and workflows., • 10 years of retail banking or systems related work experience; system related experience must include 3 or more years of retail implementation of systems., • Expert knowledge of the software development lifecycle; ability to communicate and understand technical and logical reasoning concepts., • Expert level experience in automating processes, • Ability to manage all aspects of the User Acceptance Testing (UAT) Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment. Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

Role: Business Analyst Duration: Full Time / Contract - W2 Mode: Hybrid Location: Atlanta, GA Candidate for this position must be motivated to work within a varied landscape of Business and Technical teams. Job Responsibilities: • Participate in the full software development life cycle (SDLC), • Facilitate communications between IT teams, business, and vendors, • Assist in formulating and designing system scope and objectives based on user needs and thorough understanding of business processes, • Identify, evaluate, and recommend potential solution options. Support the resolution via projects and enhancements through production deployment, • Perform operational support activities to triage and research production support issues, advocate for business users, and manage resolution of production defects through production deployment, • Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, Release Notes, and other job aids as applicable, • Perform special duties and other projects as assigned, • Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the company, • Develop and nurture relationships with external platform partners and stakeholders Degree / Licenses and Professional Certification: • Bachelor's or Master's degree in a related field, or equivalent experience, • 5+ years' experience as a Business Analyst, • Prior experience in an agile development environment, with a solid understanding of SCRUM principles and methodologies, • Experience writing business requirements and functional specs. Ability to decompose complex business and data requirements into specifications for developers and other stakeholders Knowledge and Skills: • Excellent problem solving and analytical skills, • Excellent written and oral communication skills, • Strong customer service orientation skills (responsive, consultative, collaborative and accurate), • Self-starter with proven ability to take initiative to accomplish goals, with minimal oversight and direction, • Knowledge of SDLC for both waterfall and agile methodologies

Overview: Job Title: Business Analyst (690438) Location: Atlanta, GA 30303 Hybrid Duration: Long-Term Contract The Georgia Department of Corrections (GDC) protects the public by operating safe and secure facilities through the development of professional staff and effective offender management. GDC is seeking a Business Analyst to join the Office of Information Technology Team. The Business Analyst's role is to elicit, analyze, specify, and validate the business needs of project stakeholders, whether they are customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to convey to development teams throughout the project lifecycle. The Business Analyst will also apply proven communication, analytical, and problem-solving skills to help support the development process, and to ensure that project deliverables are met according to specifications. The Business Analyst will play a pivotal role in ensuring IT understanding of business requirements. The Business Analyst is also responsible for proactively generating and compiling reports based on finds, complete with recommended improvements to - or new requirements for - IT business processes and operation procedures. Responsibilities Strategy and Planning • Collaborate with project managers and project sponsors to determine project scope and vision., • Clearly identify project stakeholders and establish user classes, as well as their characteristics., • Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods. • Identify and establish the scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics. • Work with stakeholders and the project team to prioritize collected requirements., • Research, review, and analyze the effectiveness and efficiency of existing requirements gathering processes and develop strategies for enhancing or further leveraging these processes. Acquisition and Deployment • Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts. • Participate in the QA of purchased solutions to ensure that the features and functions have been enabled and optimized. • Participate in the selection of any requirements documentation software solutions that the organization may opt to use. Operational Management • Develop, standardize, and maintain new or improved processes based on findings and analysis., • Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards. • Develop and utilize standard templates to write requirements specifications accurately and concisely., • Translate conceptual requirements into functional requirements in a clear manner that is comprehensible to developers/the project team. • Where applicable, develop prototypes of interfaces and attributes based on the user requirements., • Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team. • Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted. • Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders. • Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary. • Communicate changes, enhancements, and modifications of business requirements - verbally or through written documentation - to project managers, sponsors, and other stakeholders so that issues and solutions are understood. Position Requirements Work Schedule: Local Candidates Only - A telework schedule will be determined for a 2-day onsite/3-day remote requirement. This position can work out of either the city of Forsyth or the downtown Atlanta office. Onboarding will take place at the Forsyth location: 300 Patrol Road; Forsyth, GA 31029 during the first week of hire. Formal Education and Certification • College diploma or university degree in the field of business administration, computer science, finance, or information systems and two to five years of related work experience. Knowledge and Experience • Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development. • Experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products. • Ability to create systematic and consistent requirements specifications in both technical and user-friendly language. • Ability to apply statistical and other research methods into systems, issues, and products as required., • Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources. • Understanding of application development and software development life cycle concepts., • Working knowledge of current network hardware, protocols, and standards. Personal Attributes • Ability to exercise independent judgment and act on it., • Excellent analytical, mathematical, and creative problem-solving skills., • Excellent listening, interpersonal, written, and oral communication skills., • Logical and efficient, with keen attention to detail., • Highly self-motivated and directed., • Ability to effectively prioritize and execute tasks while under pressure., • Strong customer service orientation., • Experience working in a team-oriented, collaborative environment. Skills: Business Analyst

Description: "Possible 3 Month CTH | No Fees | Do Not Re-Post| Confidential TMR ID: L0T6NZ Role: CPG (F&B) Business Analyst Work location: Atlanta, GA Background and Meet and Greet: MANDATORY Job Description: "This is Mid to senior role combining business analysis and solution architecture • Focused on building an agentic AI chatbot solution on Microsoft Azure, • Primary purpose is to enable conversational access to R&D and formulation data stored in existing relational databases, • Deep engagement with food & beverage consumer packaged goods (CPG) R&D, formulation, and product development teams, • Role emphasizes requirements discovery, scope expansion, and identifying new AI-enabled opportunities beyond initial use cases Key Responsibilities: "• Proactively lead client communications, interviews, and workshops. • Create, manage, and groom backlog. What are the Mandatory skills and skill proficiencies required for this position? "• Business Analysis & Requirements Engineering - 5 • CPG Domain Knowledge (Food & Beverage R&D) - 4, • CPG R&D Workflow Understanding - 3, • Agentic AI Azure Solution Architecture (Azure OpenAI / Foundry / AI Search) - 4, • Communication & Stakeholder Management - 5 What are the Optional skills and skill proficiencies for this position? "• Agentic AI / Multi-Agent Systems Architectures - 3 • Conversational AI / NLP Systems - 3, • AI Governance / Responsible AI Concepts - 2, • Consulting or Discovery-Phase Project Experience - 4 The following details must accompany your submission: First Name, Middle name, and Last Name: City and State: Open to Relocate? Rate: Availability: Phone #: Mobile #: Email address: Visa type: Visa Expiration Date: Hiring Status: Fernanda Gonzalez - ERM Capgemini North America Tel.: +1 888-229-2961" Additional Details • Global Grade : D, • Named Job Posting? (if Yes - needs to be approved by SCSC) : No, • Remote work possibility : No, • Global Role Family : 60228 (P) Business Analysis, • Global Technical Skills Family : 6250 (T) Workflow / Business process management and Case management, • Local Role Name : CPG (F&B) Business Analyst, • Local Skills : Ashish Mhatre, • Languages Required: : English

Only US CITIZENS will be considered for this position. Overview: The Business Analyst/Project Manager will be responsible for the overall success of a project, requirements definition, and quality assurance activities, or a portion thereof as assigned (if working under the direction of another project lead). As a Business Analyst, they serve as a liaison between functional users and technical staff in the development or modification of typically complex information systems. He or she leads in definition of user business requirements, assures requirements are appropriately addressed in application implementation, and redefines business processes to maximize application usage as required. Responsibilities include creating and executing test plans, performing hands-on functional testing, and leading user acceptance testing. This position will also provide ongoing user support, including troubleshooting and resolution of more complex system issues. Project Management responsibilities include time and resource management, financial planning, scope management, issue and risk management, project execution. This person plans, directs, and monitors the work produced by the team(s). He or she is responsible for managing stakeholder relationships, including general, ongoing communications, negotiation of scope and schedule changes, key risks, issue resolution, and ongoing progress reporting. The Business Analyst/Project Manager shapes client expectations, and manages contracts and scope related to the project. This person must have a broad knowledge of industry best practices and be able to proactively identify potential project risks in order to advise and consult with clients on risk identification, analysis, and mitigation strategies. Job Requirements: • 4-5 years job-related experience, • Excellent skills in data organization and analysis, problem solving, requirements elicitation and documentation, • Strong skills in business process analysis and workflow diagramming; experience using these skills on projects to develop workflow-based enterprise software, • Working knowledge of Software Development Lifecycle Process, including incremental/iterative/Agile and Waterfall methods, • Knowledge of SQL, database, and relational data models, • Effective analytical and presentation skills, • Strong verbal, written and interpersonal skills; ability to tailor communication to different audiences, such as management, stakeholders, users, SMEs, developers, and others, • Ability to lead others to articulate additional possibly hidden needs, • Ability to communicate and work effectively with both functional area experts and technical team members, • Excellent organizational and time management skills, • Self-motivated and able to work independently Preferred experience:, • Experience leading a project or part of a project, • Experience being both a PM and BA on the same project, • Experience working with Project Management software and tools, • Experience or strong knowledge in one or more technical solutions/architectures such as web services, portals, business process modeling, UI technologies like AJAX, relational databases, Business Intelligence preferred (coding experience not required), • Ability to manage work on multiple projects with competing priorities, • Experience overseeing user acceptance testing and providing test cases/test scenarios for UAT, • Experience working with web application development teams who use technologies such as Java and Drupal, • Experience working in research/educational institutions or small IT companies preferred Sample Projects:, • Projects supporting researchers and staff internally at GTRI as well as for the entire campus, including proposal management, compliance tools, researcher dashboards, talent management software, and financial applications A Bachelor's degree is required: Preferred degree in Business, Accounting, or IT-related field. Budget Information Critical Hire Code (Assigned by Approver) Background Verification (Suppliers shall use Info Cubic (IC) for background verifications.) Standard Background Verification (Required for all new proposals) Initial background verifications must contain: Global Monitor Check (formerly Patriot/OFAC/Terrorist) Any additional requirements stated by the Agency on the requisition (Suppliers Only) To order, click on the link to the right: Order Standard Background Verification Instructions The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section. Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering. It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system. Otherwise, the completed report will not be successfully uploaded to the candidates profile. Additional Background Verification Services To be completed upon candidate selection: State Criminal Record verification (past 7 years covering each State in which the candidate has resided) SSN Name Search Federal Criminal Records Verification (past 7 years) Education Verification (Highest Completed Degree) No Employment Verification (Previous 3 Full Years including current employer) No Drug Screening (5 Panel) No MVR No (Suppliers Only) To order, click on the link to the right: Order Additional Background Verification services Instructions (If Applicable) The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section. Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering. It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system. Otherwise, the completed report will not be successfully uploaded to the candidates profile. Agency Certification(s) Please read and understand the following statement carefully:I understand that a person who enters into an agreement in restraint of trade or in restraint of free and open competition in any transaction with the state may, upon conviction thereof, be punished by imprisonment for not less than one nor more than five years pursuant to OCGA 16-10-22. I further agree that when there is a prior agreement or understanding between a vendor and a state agency or state employee regarding the acceptance of any offer, such conduct is collusive, fraudulent and in restraint of trade and in restraint of free and open competition on the part of both the vendor and the state agency or state employee. Do you agree with the above statement?I Agree Type Qualification Description Competency Experience Required

FIS Post Trading Platform Technical Business Analyst FIS technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. Job Description: FIS Post Trading Platform (PTP), formerly known as Torstone, has a significant planned roadmap of change for its next-gen platform. This comprises both large-scale targeted product enhancements across multiple regions and maintenance of existing functionality. We seek an experienced Technical Business Analyst to work within an agile framework for this modern real-time event driven securities back-office platform. What You Will Be Doing: You will provide technical business analysis support for product and client led change projects targeting the PTP platform. You will ensure that changes to product features are fully assessed to enable a suitable solution to be developed. Specifically, you will: • Work closely with the product manager, development and QA teams throughout the software development life cycle to plan and agree solutions, ensuring that they are communicated effectively to relevant stakeholders., • Identify and analyze the impact on the application from the introduction of new product features, and facilitate the breakdown of product requirements into technical work items, • Liaise with other internal product and development teams to ensure that cross requirements are captured and documented as appropriate., • Produce required change documentation (e.g. use cases, acceptance criteria, technical specification) outlining the product needs., • Create, update and maintain product features specifications as required., • Work with professional services and implementation teams as needed, • Bachelor's degree or equivalent combination of training, education, and work experience, • 5+ years of experience in the financial services industry, as a developer, technical business analyst or product owner, preferably in custodians, back-office securities vendors or broker-dealer operations, • Strong knowledge of the securities industry flows in trading, clearing and settlement, • Working experience with different North American market infrastructures with a focus on back-office clearing and settlement functions. e.g. DTC, CDS, NSCC, FICC., • Hands-on technical proficiency in Linux, SQL, REST API integrations, etc, • Ability to read and interpret interface specifications., • Ability to interpret broad industry initiatives into detailed format requirements., • Proven ability to research, analyze and generate scope and business requirements documents., • Proven ability to analyze and breakdown product level requirements to technical work items., • Strong competency in using a workflow tool (e.g. Jira, confluence, or whatever) and, • Strong presentation and product demonstration skills, and experience of procedure documentation, • Strong analytical and organizational skills and ability to manage multiple priorities whilst adhering to deadlines., • Strong interpersonal skills., • Familiarity with OCC (Options), FundServ (MutualFunds), CTM (Trade Matching), • Knowledge of corporate action processing, • Working knowledge of Scaled Agile Framework (SAFe) methodologies., • General understanding of user experience constructs FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Job DescriptionJob Overview: We are seeking a highly capable Service Desk Analyst II who will be responsible for inbound calls and tickets from Cortavos managed services customers. We are also looking for at least one year of experience in a Manage Service Provider (MSP). This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user onboarding, existing user offboarding, and many other tasks. The Service Desk Analyst will spend the majority of their day performing remote support and composing knowledge base articles, while working from our Marietta, GA location. The ideal candidate will take an empathetic approach when communicating with customers, and relay technical questions and solutioning in a patient, polished, and professional manner. This position reports directly to the Service Desk Manager. Responsibilities: • Assist Cortavo end users with various desktop support related questions, such as setting up Outlook, OneDrive, access via Remote Desktop, printer configurations, internet issues, networking questions, and other Level 1-2 support issues, • Assist end users with macOS related support, including software troubleshooting, account setup, and peripheral compatibility., • Engage with initial calls and/or emails, create the initial ticket, and escalate as necessary to other departments with warm handoffs, • Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action, • Maintain consistent ticket closure volume, aiming to close 80+ tickets weekly while ensuring service quality and customer satisfaction., • Maintain customer information records, including gathering information about that customer and making sure that information is up to date in applicable systems (Autotask, Salesforce, monday.com), • Follow up with and ensure that tickets are being completed in a timely manner, work with escalation team members to ensure tickets are being completed, • Train with the Engineering department as well as Service Desk Analyst peers to improve skills and knowledge. Work with them on more complex issues as time allows, • Associates or Bachelors degree in progress, • 3 years IT service desk experience, • 1 year of MSP experience, • 3 years of customer service experience over the phone and email, • Experience with service desk ticketing systems (Autotask), • Proficiency of Microsoft 365 Admin, • Proficiency of Windows 10/11, • Proficiency in Microsoft Office Suite and Microsoft Teams, • General knowledge of network devices (switches, firewalls, etc), • General knowledge of macOS, including setup, support, and application troubleshooting., • Strong written and verbal communication skills; empathetic customer service approach, • Excellent organizational, time management, and multitasking capabilities, • Bachelor's degree, • Managed Service Provider experience, • Microsoft Certifications, particularly any prerequisite forMicrosoft 365 Certified: Enterprise Administrator Expert andExam MS-102: Endpoint Administrator, • Familiarity with IT hardware, software, and managed services technology, • Proficiency in Google Suite, particularly Gmail and Google Docs, • Working knowledge of Microsoft Intune, • 75% - Service Desk Support (~30 hours/week), • 20% - Knowledge Base Documentation (~8 hours/week), • Competitive salary, as well as employer, contributed health benefits, • Hybrid work schedule, • 401k contribution, • Access to a Company cell phone plan, • A seat on an energetic team that collaborates and pushes each other to be better, • A fast-paced but cooperative environment with endless potential for growth, • Celebration events for team and Company successes throughout the year

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