Support analyst jobs in Boston, Massachusetts - Page 5Create job alerts

They will prepare, collect, and interpret financial data to develop financial analyses, projections, short and long-term financial plans, and other reports. Boston University seeks a highly skilled and collaborative Senior Financial Analyst to support the Universitys central Office of Budget & Plann

As a Senior Financial Planning Analyst, you will engage in more advanced financial tasks and provide significant support in the analysis and preparation of financial data. Senior Financial Planning Analyst (Compliance Solutions) Hybrid (MN/MA). You will report to the Financial Planning Manager, and

Reporting to the Director of Finance of HMFP, the Senior Financial Analyst prepares pro?forma and financial budget statements to support strategic planning for HMFP Corporate and its Departments. Sr Financial Analyst HMFP (Hybrid). Conduct performance, variance and financial analyses; create/update

Job Summary: This job provides account support activities associated with the implementation and administration of groups and accounts. Interact and provide support activities to Account Managers.

Job DescriptionPrimary Job Title:HRIS Systems Manager Alternate / Related Job Titles: • HRIS Manager (UKG), • HR Systems Manager, • UKG Pro / UKG Ready Systems Lead, • Position Type: Contract, • Contract Duration: Approximately 6 months, • Start: As Soon As Possible, • Pay Rate: $55–$65/hrJob Summary:The HRIS Systems Manager is responsible for the design, development, and ongoing maintenance of the organization’s Human Resources Information Systems (HRIS), with a primary focus on UKG Pro / UKG Ready. This role supports HR operations by ensuring system integrity, optimizing workflows, and integrating data across platforms.Our client is a full-service community bank with $7B in assets, operating for nearly 200 years and recognized as one of Massachusetts’ oldest and largest community banks. The HRIS Systems Manager serves as the primary technical development resource for HR applications, working closely with HR Operations and acting as a liaison to IT and external vendors.Key Responsibilities:, • Develop and maintain custom reports, dashboards, and data integrations within the HRIS platform., • Implement functional system improvements aligned with HR initiatives and strategic goals., • Manage relationships with application vendors and attend user group meetings as needed., • Troubleshoot and resolve system issues including user access, data inconsistencies, and performance concerns in partnership with HR and the UKG service team., • Collaborate with HR to define application release schedules and present change requests to the Change Advisory Board., • Analyze incident trends by root cause and ensure fixes are tested and deployed for recurring issues., • Partner with HR Operations and IT to align new product features with current and future business processes., • Monitor system performance and recommend enhancements to workflows and processes., • Update and close technical tickets assigned to the HRIS team., • Test and validate application changes to ensure full functionality., • Support application data inquiries and reporting needs., • Attend application training sessions and develop support documentation., • Drive and participate in disaster recovery processes for all in-scope applications.Required Qualifications:, • Bachelor’s degree (4-year), • 5+ years of hands-on development experience with UKG Ready, • Strong understanding of HR processes and data structures, • Strong interpersonal, communication, and documentation skills, • Ability to think as a business analyst and manage small to medium technical projects, • Ability to manage multiple priorities and meet deadlinesPreferred Qualifications:, • Experience with SharePoint, • Experience with Power AutomateSkills Summary:Required Skills:, • UKG Ready / UKG Pro development, • HRIS configuration and integrations, • HR systems reporting and analytics, • Incident management and root cause analysis, • System testing and validationPreferred Skills:, • SharePoint development, • Power Automate workflows, • Vendor and stakeholder managementAdditional Skills:, • Technical documentation, • Change management processes, • Disaster recovery planningBenefits:, • Medical Insurance, • Vision Insurance, • Dental Insurance, • 401(k) Retirement PlanAbout GTT:GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, GTT values diverse and inclusive workplaces. Our clients include Fortune 500 banking, insurance, financial services, technology, life sciences, biotech, utility, and retail organizations across the U.S. and Canada.Job Number: 25-29518 #LI-GTT #LI-Hybrid #gttjobsCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure. We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier. There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: Awards SIA’s Fastest Growing Staffing Firm: 2023 and 2015 SIA’s Best Staffing Firm to Work for: 2019 -2023 Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015 Randstad Preferred Supplier: 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist: 2015Global Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015

Seven ten years of research analyst relations/strategic communications/PR experience; strong foundational knowledge of financial services; PR agency and/or financial media experience beneficial. The Analyst Relations role will support the development and execution of a strategic program to the rese

Sales Support Analyst, Inside Sales. We currently have a career opening for a Sales Support Analyst, Inside Sales. This role is instrumental in supporting our Sales Representatives with a wide range of activities - mostly centered around non-sales functions and onboarding of new customers.

Job DescriptionDescription: New Ecology, Inc. ("NEI") is seeking an experienced and self-motivated Senior Energy Rater to join our technical service team in our Boston office. The ideal candidate will be a seasoned professional with deep expertise in managing HERS ratings for multifamily projects from schematic design through to final certification. This role requires a combination of technical proficiency in building science, exceptional project management skills, and proven ability to effectively communicate with a diverse group of people, including developers, project managers, architects and engineers, general contractors and subcontractors, and certification program reviewers. The Senior ENERGY Rater will serve as a key technical resource for our clients and internal teams, ensuring projects meet strict energy efficiency goals, certification requirements, and deadlines. Key Responsibilities Field Work and Construction Support • Conduct on-site inspections, verifications, and diagnostic testing (including unit and building blower door and duct leakage testing) in accordance with RESNET standards and green program requirements including Energy Star, LEED, EGC, and Phius;, • Prepare timely site visit reports, and participate in contractor briefings and trainings;, • Communicate effectively with site superintendents and subcontractors to provide clear guidance, identify potential issues, ensure proper implementation of green program principles, and minimize performance failures;, • Complete plan take-offs and prepare energy models using Ekotrope software;, • Perform plan reviews for program compliance and general constructibility;, • Manage a portfolio of multifamily HERS rating projects, serving as the primary point of contact for construction teams;, • Collaborate with NEI’s project managers and engineers to establish energy efficiency strategies and ensure project goals are met;, • Manage project timelines, budgets, and deliverables to meet strict deadlines;, • Stay current with evolving energy codes, building science best practices, and certification program updates; Required Qualifications • Minimum of five (5) years of demonstrated experience managing HERS ratings specifically for multifamily buildings;, • ENERGY STAR Multifamily New Construction Verifier certification;, • Certified Phius Verifier certification;, • Proven track record of successfully guiding projects through all development phases;, • HERS Multifamily Certification from an accredited HERS Rating Provider in good standing;, • High proficiency in reading and interpreting architectural plans and specifications;, • Expert proficiency with Ekotrope energy modeling software specifically on multifamily projects;, • Exceptional communication and interpersonal skills, with the ability to clearly articulate technical concepts to both technical and non-technical audiences;, • Strong organizational and time-management skills with the ability to work independently and manage multiple projects simultaneously;, • A valid driver's license and the ability to travel to project sites as needed;, • Zero Energy Ready Home, Indoor Air Plus Rater;, • BPI Building Analyst / BPI Multifamily Building Analyst;, • LEED Green Rater;, • NGBS Green Verifier;, • OSHA 10 or 30 Certification;, • Experience conducting energy audits and diagnosing building enclosure and HVAC equipment issues;, • Bachelor’s degree in Building Science, Architecture, Engineering, or a related field;, • This position is a mix of office-based work and fieldwork. Travel to construction sites in New England (primarily in Massachusetts) is required typically 50% of the time. Occasional travel to our Mid-Atlantic office may be required;, • Fieldwork includes visiting active construction sites in various stages of completion. This requires the ability to navigate uneven terrain, work on roofs, climb ladders and stairs, and work in varied weather conditions; Pay: $79,000 - $100,000 (based on experience) The full salary range for this role, which includes growth potential over time, is $79,000 – $131,000. However, most new hires are brought on within the posted hiring range Benefits: 403(b) plan, and matching; Medical coverage; Dental coverage; Vision coverage; 100% paid basic Life insurance; Paid time off; Parental leave; Professional Development Stipend NEI is an Equal Opportunity Employer. Requirements:

An enterprise-level technology team is seeking a Mobile Device Analyst to support the daily management, provisioning, and maintenance of mobile devices across the organization. The Mobile Device Analyst will play a key role in supporting smartphones, tablets, MIFI devices, and machine-to-machine ser

Job DescriptionDescription: LJV Development is a solution-based construction management company with offices in Everett, Massachusetts that offers services ranging from renovation to design-build. By utilizing tech-enabled processes that promote creativity and precise construction, our hands-on approach reinforces a collaborative environment where our trade contracts are prepared for success from preconstruction to closeout. We are an up-and-coming company that brings a range of viewpoints that encourage greater innovation and offer support to our clients who are always faced with issues from budget planning, to pivoting to meet industry standards, and overseeing many projects at once. In partnering with The Rising Stars LJV intends to provide the opportunity for the younger generation to get a head start in a fast-moving industry. At LJV, we provide our employees with the tools and time they need to grow significantly. As an apprentice with LJV, you will be directly involved in day-to-day operations. You will be working with a supervisor and a team that will assist you in understanding the ins and outs of the projects we work on. Our apprentice program allows you to be a part of a collaborative effort that resolves our clients' most difficult issues. Our program is designed to offer you the tools and experience you need to create a successful career with the assistance and advice of higher management. About LJV LJV is engaged by both private and public sector clients to oversee and lead a range of building projects from concept and initial design through all phases of construction to completion. As such, LJV is responsible for setting and keeping schedules, monitoring project finances, and ensuring that all specialist trades are executing their specific duties when and how they should all while establishing and enforcing protocols to maintain a work site devoid of safety hazards. Our purpose is continuously being reinvented to take on challenges that may seem unimaginable. We prioritize our actions because change is inevitable and remaining ready is a skill that we are committed to. We are dedicated to implementing cutting-edge technical improvements that increase efficiency and production while keeping the people and communities we serve at the center of every choice we make. We are looking for others that are looking to advance their career with a company that contributes to their growth. The Role LJV is working with the Rising Star’s to provide a variety of jobs and responsibilities to help propel your career in the construction industry. We're seeking a self-motivated, determined individual that wants to learn and grow in the construction field. Your responsibilities may range from being on-site aiding our PMO team with project execution to working behind the scenes with our business development team. Different Opportunities within LJV PMO – Our Project Management team ensures that all our projects are executed on time and as expected. Our PMO team is actively recruiting and looking to add members. This team includes jobs such as project executives, project managers, superintendents, architects, and engineers. Business Development – Our Business development team takes on an important role for LJV. Business Development oversees the planning and scheduling for LJV. Along with this, our business development team manages the handling of tasks such as marketing, IT, and our overall communications. Business Development is also in charge of our firm's sales. With sales comes customer relations, which is a crucial component of keeping our company going. Operations - Our operations team is involved with keeping our company as efficient as possible. Operations handle the inner working of our company to ensure that it’s ran as effectively as it can. Jobs such as human resources, and operations analyst are an example of what our operations team is about. Requirements: • Must be a member or graduate of The Rising Star’s (Boston)., • Possess effective oral, presentational, and written communication skills., • Letter or reference from a teacher or employer and director David Hutchinson., • Demonstrate understanding of construction process from project inception to completion., • Organize and prioritize numerous tasks., • Strong organizational skills and attention to detail., • Proficient in Microsoft Office (Word, Teams, Excel, Microsoft Project, Outlook). Why LJV? LJV tackles a wide variety of construction problems. We bring innovation to construction and are looking for people that embrace collaboration and work well in a team environment. LJV is a company that is constantly trying to improve themselves and set their mark on the construction industry. We are a team of builders with extensive military and building experience. We advance construction and the federal government by working as a team on one project at a time. Together, let's make something LJV Development LLC is an is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. For where our efforts lie, our core values of Purpose, Priority, Productivity, and People come together to support them as well. We find them vital for what we must do daily, and are ecstatic to share these values, along with our expertise and resources, with the Rising Star’s to help the next generation of future leaders envision a construction industry that is more inclusive, accessible, and beneficial for all.

The People & Capability team that supports the Services business is looking for a Senior Analyst to support the design, administration and performance analysis of some of the Sales Compensation programs for Services. Senior Analyst, Business Process Improvement. Our technology and innovation, partne

The People & Capability team that supports the Services business is looking for a Senior Analyst to support the design, administration and performance analysis of some of the Sales Compensation programs for Services. Senior Analyst, Business Process Improvement. This is a great opportunity to learn

This role is a Finance & Business Analyst position based in Boston, working with the Americas Business Financial Planning & Analytics (FP&A) team. Oliver Wyman - Finance & Business Analyst - Boston. The analyst will support consulting business financial planning, produce management information, anal

Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Finance Operations is responsible for the oversight and o

Corporate Accounts Payable Analyst.The Corporate Accounts Payable (AP) Analyst is responsible for day to day activities that support invoice approvals and payments for all entities in the BMC Health System.The AP Analyst will ensure invoices are processed through their entirety, paid on time, resolv

A global IT services firm in Boston is seeking an entry-level IT support analyst to handle pharmaceutical lab devices and execute GxP/GMP system validation. The salary range is $95,000 - $110,000 per year with various employee benefits including comprehensive medical coverage and annual incentives.

The consultant will serve as a Payroll / GlobalView Business Analyst, providing functional and analytical support throughout the implementation leading up to a January 2027 go-live. Act as a liaison between business and technical teams to communicate payroll requirements and ensure accurate configur

The Investment Operations Analyst will help support $190bn+ in assets across various asset classes, including fixed income, illiquid credit, asset backed securities and real assets. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requir

Mastery of Microsoft Excel and experience with reporting tools is essential for producing data-driven insights that support business decisions. Conduct in-depth analysis, reporting, and communication around core business performance indicators. Get notified about new Financial Analyst jobs in.

The TM Sales Analyst provides a high level of internal customer support through understanding and driving the sales culture and vision of the organization within the member banks, maintaining and delivering reporting and metrics; and managing all additional aspects of sales support in the sub lines

The TM Sales Analyst provides a high level of internal customer support through understanding and driving the sales culture and vision of the organization within the member banks, maintaining and delivering reporting and metrics; and managing all additional aspects of sales support in the sub lines

Job Description Who are we? A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character. We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world? Learn more about our unique culture and history. Job Opportunity: BHSI has an exciting opportunity for a Human Resource Analyst, responsible for designing, developing, and delivering data-driven insights that support strategic HR initiatives across compensation, benefits, and workforce analytics. Reporting to the Head of Compensation, Benefits & HR Operations, this role will partner with global HR teams and cross-functional stakeholders to ensure data integrity, optimized reporting, and enhance decision-making through analytics. The ideal candidate will have strong technical skills, a passion for data, and the ability to translate complex, disparate information into actionable insights. Duties & Responsibilities: HR Analytics & Data Management • Collect, clean, and analyze HR data from various sources, • Maintain data hygiene and accuracy across HR systems, • Ensure data integrity through audits and system checks, • Design, develop, and deploy HR reports to deliver actionable business insights, • Identify and implement standard reports and dashboards, • Prepare ad-hoc reports and presentation materials for HR initiatives, • Analyze and interpret HR data for stakeholder presentations, • Evaluate people data to identify trends and recommend improvements, • Perform diagnostic analysis on HR metrics, • Collaborate with global HR teams to optimize data quality, delivery, and reporting, • Develop quality control practices for transactional HR data, • Support HRIS upgrades and testing Compensation & Benefits Support • Conduct market research and analysis on compensation practices, • Support and analyze the annual compensation review process, • Create compensation models and ad-hoc reports, • Partner with Finance, Payroll, and HR Operations, • Act as subject matter expert for HRIS compensation and budget modules, • Analyze benefits data to identify trends, usage, and cost drivers, • Provide global benefit renewal analysis support, • Prepare reports for HR and leadership on benefit utilization and effectiveness, • Create and distribute clear communication materials about benefit offerings, • Assist with new country benefit implementations and open enrollment processes Qualifications, Skills and Experience: • 3–5 years of experience in HR analytics, compensation, or benefits analysis, • Experience working in a global HR environment, • Strong proficiency in Excel, SQL, and data visualization tools (e.g., Power BI, Tableau), • Experience in HRIS systems and data management platforms, • Prior involvement in HR system upgrades or implementations a plus, • Knowledge of compensation and benefits principles and practices, • Ability to interpret complex data and present insights clearly to stakeholders, • Experience with data cleansing, audits, and maintaining data integrity, • Strong communication and collaboration skills across global teams, • Attention to detail and ability to manage multiple priorities BHSI Offers: • A competitive package and exciting growth opportunities for career-oriented teammates., • A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders., • A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework., • Benefits that support your life and well-being, which include:, • Comprehensive Health, Dental and Vision benefits, • Disability Insurance (both short-term and long-term), • Life Insurance (for you and your family), • Accidental Death & Dismemberment Insurance (for you and your family), • Flexible Spending Accounts, • Health Reimbursement Account, • Employee Assistance Program, • Retirement Savings 401(k) Plan with Company Match, • Generous holiday and Paid Time Off, • Tuition Reimbursement, • Paid Parental Leave The base salary range for this position in Boston is $75,000 to $90,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture. NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Description Job Title:IT Support Analyst Primary Location: Boston, MA -on site 5 days a week Position Type:Full-Time Overview TalentFish is casting a line for an IT Support Analyst. This is a full-time role in Boston, MA. The IT Support Analyst provides comprehensive technology support to attorneys, legal professionals, and staff across the firm. Acting as the first point of contact for all IT-related issues, this role delivers both remote and in-person assistance to ensure seamless operations in a fast-paced professional services environment. What You Bring to the Role (Ideal Experience) • 35 years of IT support experience in a law firm environment (preferred), • Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologies, • Familiarity with legal applications such as iManage and Intapp, • Excellent problem-solving skills with the ability to resolve issues under pressure, • Strong customer service orientation with outstanding communication skills, • Ability to work independently and collaboratively while maintaining professionalism and confidentiality, • Flexibility to work extended hours or weekends as business needs require, • Serve as the primary contact for IT support through phone, email, and ticketing systems (approximately 90% remote with occasional in-office coverage), • Provide timely and professional troubleshooting for desktops, laptops, mobile devices, printers, conferencing technology, and network connectivity, • Support core firm applications including Microsoft 365, Teams, Zoom, Citrix, VPN, and legal-specific tools (iManage, Intapp), • Deliver high-touch, "white glove support to attorneys, partners, and executive staff, • Set up, configure, and maintain equipment for new hires, office moves, and visiting attorneys; assist with AV and conference room technology, • Document all work performed in the firm's ticketing system and contribute to the Knowledge Base, • Maintain and track IT assets, peripherals, and loaner equipment, • Collaborate with IT colleagues to escalate complex issues while maintaining ownership until resolution

Job Description About InvoiceCloud: InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud's secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com. Position Overview We are seeking a Service Desk Analyst I to work out of our new Boston office. You will be responsible for providing a world-class Corporate IT experience to all new & existing InvoiceCloud employees. Team members in this role are the "boots on the ground" to provide services to ensure all users have all the tools, permissions, and other resources required to be successful in their roles. Reporting to the Manager of Modern Desktop Services, the Service Desk Analyst I will receive support, training, and coaching to succeed in their role. They will work closely with the Global IT team to provide seamless support for employees in both the US and India. The analyst will be expected to work independently when needed, continue developing new skills, and actively contribute to IT policies and procedures that shape the future of technology at InvoiceCloud. Roles & Responsibilities • Triage, log, and prioritize incoming Service Desk requests according to established guidelines, • Ensure full compliance with employee onboarding / offboarding standards, • Perform Tier 1 technical support for IT hardware, software, and business productivity tools (e.g., Microsoft 365, Okta, Slack), • Monitor, update, and support corporate endpoints through approved MDM solutions (Intune, Jamf), • Escalate unresolvable tickets to the appropriate queue or Modern Desktop leadership, • Support conference room technology and basic A/V setup for employees, • Create and maintain end-user documentation and knowledge base articles, • Maintain awareness of IT Service Desk best practices and apply them to daily operations, • Assist Facilities and office administrators with basic physical tasks (e.g., desk setup, cable management) as required, • Minimum of High School Diploma, GED, or equivalent (associate's or bachelor's degree in IT-related field preferred), • 1–3 years of experience in a technical support, help desk, or customer service–oriented IT role, • Excellent written and verbal customer service skills, • Familiarity with SaaS identity and productivity tools such as Okta, Microsoft 365, and Slack, • Basic understanding of endpoint management tools (Intune, Jamf) and standard IT troubleshooting methods, • Ability to learn and support physical office technology, including conference room equipment and basic networking, • Curiosity and willingness to explore emerging technologies, including GenAI, • Strong organizational and problem-solving skills, with the ability to handle multiple priorities in a fast-paced environment InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact . Click here to review InvoiceCloud's Job Applicant Privacy Policy. To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.

Job DescriptionJob Description: The Meditech Technical Support Analyst is responsible for providing technical and operational support for Meditech EHR systems, including 6.0, Magic, and Client/Server platforms. The role includes troubleshooting issues related to system performance, end-user connectivity, printing, faxing, interfaces, and server management. The analyst collaborates with clinical, administrative, and IT infrastructure teams to ensure uninterrupted operation of Meditech environments. Key Responsibilities: System Administration & Technical Support Provide Level 2 and Level 3 technical support for Meditech 6.0, Magic, and Client/Server systems. Monitor and maintain Meditech application servers, database servers, and domain controllers. Troubleshoot user access issues, session timeouts, and connection failures. Perform system upgrades, patches, and environment refreshes as per Meditech and IT standards. Coordinate with Meditech vendor support for issue escalation and resolution. Printer & Fax Management Server & Infrastructure Support Integration & Interfaces User & Environment Support Documentation & Compliance Qualifications: Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience). 37 years of experience supporting Meditech systems (6.0, Magic, or Client/Server). Strong knowledge of Meditech background processes, dictionaries, and configuration utilities. Experience with printer/fax setup in hospital environments. Familiarity with HL7, TCP/IP networking, and Windows Server administration. Understanding of SQL, Citrix, and Active Directory a plus. Preferred Skills: Experience with Meditech modules such as ADM, LAB, PCS, and PHM. Familiarity with virtualization (VMware/Hyper-V). Knowledge of healthcare data privacy and compliance standards. Excellent troubleshooting, documentation, and communication skills. This is a remote position.