Director of Revenue Operations
9 days ago
Austin
Job DescriptionSalary: Director of Revenue Operations AboutMirrorWeb MirrorWebis an intelligent communications supervision platform built for regulated financial services firms that need to scale supervision safely, defensibly and without operational collapse. Compliance teams today are dealing with a permanent shift: channel explosion (mobile, social, collaboration tools), volume that outpaces humans and regulators whodidn'tlower the bar. The result is simple: teams are drowning in data but starving for signal. Most firms get stuck between three flawed options: • Legacy archiving & supervision platforms(manual, queue-based, connector-centric, brittle, slow to adapt), • Point AI compliance tools(narrow, opaque, hard to defend in audits), • DIY + services-heavy approaches(stitched-together systems and spreadsheets thatdon'tscale) MirrorWebwas built for this moment: AI-native supervision designed for regulated reality where AI helps prioritize risk and focus human attention, while preserving accountability regulators accept. Our mission: help regulated firms communicate freely and confidently, knowing supervision stays scalable, defensible, and auditable as the world changes. Why This Role Matters MirrorWeb is entering a new phase of growth - backed by a $63M investment from Mainsail Partners, expanding into new markets, and scaling a go-to-market engine that needs to match the pace of the product. The Director of Revenue Operations will own the operating system that makes that growth repeatable: the data, the processes, the systems, and the cross-functional alignment that turn pipeline into predictable revenue - helping MirrorWebscale the supervision platform that turns compliance into a competitive advantage, not an operational bottleneck. What success looks like in3-6 months: • HubSpot is a trusted system of record clean data, reliable reporting, anddashboardsleadershipactually usesto make decisions., • The lead-to-cash process is standardized, documented, and running with minimal manual intervention across Sales, Marketing, and Customer Success., • Forecasting accuracy has measurably improved, and the executive team has real visibility into pipeline health, deal velocity, and capacity against targets. You'llown the full revenue operations function systems, data, process, and planning and serve as the operational backbone ofMirrorWeb'sgo-to-market motion. This is a high-autonomy role whereyou'llspend most of your time between strategic planning with revenue leadership and hands-on execution inside HubSpot and the broader tech stack.You'llbe the person who makes sure our growth infrastructure keeps pace with our growth ambitions. Key Responsibilities • Ownrevenue operationsend-to-end: define the problem, propose options, drive decisions,execute tomeasurable outcomes., • Build work that holds up in a trust-first environment:reliability, defensibility, and auditabilitymatter here our buyers are regulated, and our internal operations should reflect the same standard., • Partner withSales, Marketing, Customer Success, and Financeto deliver outcomes that scale without chaos., • Operate with a "signal over noise" mindset prioritize what moves the business and customers forward., • Raise the bar on the quality of our systems, reporting, and operational execution., • Communicate clearly and close loops especially across a distributed team (Austin Manchester)., • Contribute to a culture of ownership: when something breaks, we fix it. Role-specific responsibilities: • Serve as the strategic owner ofHubSpot CRM(Sales Hub, Marketing Hub, Service Hub, Operations Hub) architecture, workflows, lead scoring, custom objects, sequences, and reporting., • Manage integrations between HubSpot and the revenue tech stack (Gong, Outreach, ZoomInfo, billing/ERP systems) and evaluate new tools as the GTM org scales., • Own theannual and quarterly planning process: territory design, quota setting, capacity modeling, and compensation plan administration., • Build andmaintainrevenue forecasting modelsandprovidedata-driven insights to the CRO and executive team., • Design and enforcestandardized lead-to-cash processesacross the full customer lifecycle lead routing, pipeline stages, deal progression, handoffs, and renewal workflows., • Drivedata hygiene, governance, and enrichmentinitiatives so that reporting istrustworthyand decision-making is grounded in clean data., • 8+ yearsin Revenue Operations, Sales Operations, or Marketing Operations within a B2B SaaS environment., • Deep, hands-on HubSpot CRMexpertise Sales Hub, Marketing Hub, and Operations Hubrequired.You'vearchitected and scaled HubSpot, not just administered it., • Proventrack recordbuildingscalable processes and systemsin a high-growth environment where things are moving fast and not everything is figured out yet., • Strong analytical skills with experience inBI tools(Looker, Tableau, or Power BI) and advancedproficiencyin Excel/Google Sheets., • Experience withCPQ, billing integrations, or lead-to-revenue process design., • Ability to move fastwithout sacrificing standardsyou'recomfortable being accountable for outcomes, not just activity., • Clear communicator who can simplify complexity and drive decisions across Sales, Marketing, CS, and Finance. Nice to have: • Experience inregulated financial services(SEC/FINRA), compliance technology, orRegTech understanding the buyer matters here., • HubSpot certifications or Solutions Partner experience., • SQLproficiencyor experience working closely with data engineering teams., • Familiarity with Gong, Outreach/Salesloft, ZoomInfo, Snowflake, ordbt. How We Work • Regulated reality, not hype:our buyerscan'tafford AI mistakes. We build AIthat's explainable and defensible - and our internal operations reflect the same rigor., • Signal over noise:we focus human effort on what matters, internally and for customers., • Fast pace,high standards:we move quickly because the market demands it, and we hold the bar because trust demands it., • Ownership culture:we value people who take responsibility, drive clarity, and close loops., • One team across Austin + Manchester:we collaborate well across time zones andoperatelike adults.