Veterinary Receptionist
hace 12 días
Liverpool
Job Description???? Join Our Veterinary Team as a Client Service Representative! ???? Are you passionate about helping people and their pets? Do you thrive in a fast-paced environment and take pride in providing outstanding customer service? If so, we want to meet you! Liverpool Animal Health Center is a busy 5 doctor practice that sees cats, dogs, pocket pets, and exotics. We are AAHA and NYSVMS accredited, meaning we offer excellent standards of care. We're proud to say that we have a healthy doctor to support staff ratio, a low turnover rate, and many of our staff have been with us 10-15+ years! Our hospital also prioritizes a work-life balance. We close at 6 pm Monday-Friday and 12 pm on Saturdays. This means no on-call hours and staff rotate Saturdays, giving you ample opportunity for full weekends off. Team members also have a day off during the week, giving you time for "life" like getting a hair cut, an oil change, or going to the dentist. (Or maybe you just want to sleep until noon and then binge tv!) We're looking for a Client Service Representative (CSR) who will be the warm, welcoming face and friendly voice of our veterinary practice. In this role, you'll play a vital part in creating positive experiences for both pets and their people — from the first phone call to the final farewell at checkout. ???? What You’ll Be Doing: You’ll wear many hats throughout the day, including: * ???? Answering a high volume of incoming calls with professionalism and compassion * ???? Scheduling and confirming appointments * ???? Handling prescription requests (in person, over the phone, and via fax) * ????️ Updating electronic patient records and uploading medical files/images * ???? Checking in/out patients and managing payments * ???? Collaborating with doctors and technicians to support client needs * ???? Educating pet owners about our products, services, and wellness plans ???? Our Ideal Candidate: You're someone who: * Goes the extra mile to delight clients, not just satisfy them * Has a friendly, upbeat personality and enjoys connecting with people * Thrives in a multitasking environment and is eager to learn new things * Stays calm and collected under pressure, with a healthy dose of empathy * Understands the emotional nature of veterinary care and handles it with grace * Is tech-savvy and familiar with tools like Microsoft Outlook and Word * Can adapt to busy days or slower moments with equal enthusiasm * Brings strong problem-solving and time-management skills to the table ???? What We Offer: In return for your hard work and dedication, we provide: * A competitive salary * Employee discounts on veterinary services for your pets * A supportive and collaborative work environment * Benefits available including, but not limited to, medical, dental, and vision insurance, a uniform stipend, 401k with a match, and much more! * Starting pay is typically $15.50-$16.50/hour, commensurate with experience. ???? Our Core Values: At the heart of our clinic, we value: * Positive communication * Kindness * Teamwork * A can-do attitude If you’re excited to bring your energy, empathy, and customer service skills to a team that truly cares — we’d love to hear from you! Benefits: • 401(k), • 401(k) matching, • Dental Insurance, • Employee assistance program, • Employee discount, • Health insurance, • Life insurance, • Paid time off, • Parental leave, • Retirement plan, • 10-hour shift, • Day/Evening shift, • Saturdays