Assistant General Manager - TAO Restaurant Los Angeles
2 days ago
Los Angeles
Tao Group Hospitality offers competitive benefits for all full-time team members such as: • Medical, Dental, and Vision Coverage, • 401(k) Retirement Program with Employer Match, • Life and Disability Insurance Plans, • Ancillary Insurance Plans, • Employee Assistance Program, • Fertility & Family Forming Support and Resources, • Pet Insurance, • Employee Discounts, • TAO Savings Marketplace, • Time off and much more! Assists the General Manager in overseeing daily front-of-house operations and leading the team in alignment with department policies and procedures. Responsible for managing all aspects of front-of-house activities to ensure smooth and efficient service. Interacts with dining room guests, team members, and supervisors in a polite and courteous manner to deliver gracious hospitality. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: • Maintain professional appearance standards as outlined in the Tao Group Hospitality Employee Handbook., • Anticipate and accommodate guest needs to ensure an exceptional experience., • Ensure general cleanliness and upkeep of the front-of-house and the entire venue., • Assist in interviewing, hiring, and training new team members., • Oversee scheduling, employee development, and growth opportunities for all front-of-house staff., • Collaborate with the General Manager to create and conduct job performance reviews., • Manage front-of-house operations to ensure quality, safety, recipe accuracy, efficiency, and profitability., • Possess comprehensive knowledge of operational systems, including payroll., • Regulate and manage all executive-level POS system functions., • Participate in the review and analysis of the venue’s monthly Profit & Loss statements., • Ensure compliance with Department of Health regulations and internal sanitation standards., • Ensure venue adherence to all federal, state, and local laws and regulations, as well as company policies., • Coach and develop front-of-house staff by setting clear expectations and performance standards., • Ensure all mechanical systems are operational and in compliance with applicable codes and ordinances., • Monitor compliance with all front-of-house standards and procedures., • Maintain in-depth knowledge of all food and beverage menus and overall venue offerings., • Address and resolve guest and employee concerns promptly and effectively., • Oversee reconciliation of all end-of-shift financials., • Demonstrate practical knowledge of the duties of all supervised employees., • Communicate clearly and effectively with heart-of-house team members during service., • Ensure completion of all opening and closing duties as prescribed by company policy., • Attend and lead daily pre-service meetings to align team performance., • Demonstrate a strong understanding of Tao Group Hospitality, its partners, and any associated hotel properties., • Assist in managing the repair or replacement of any damaged equipment or furniture., • Actively participate in training sessions, departmental meetings, and daily pre-service meetings., • Lead by example through active listening, observation, and knowledge-sharing., • Maintain a positive and professional attitude at all times., • Foster a collaborative team environment by supporting fellow team members., • Assist with and complete additional tasks as assigned. TRAINING REQUIREMENTS: • Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable)., • PCI/DSS Training EDUCATION/WORKING KNOWLEDGE: • Minimum 5 years of previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting is essential., • Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred., • Strong guest service foundation, ability to coach and build a team, problem solves, and leadership skills required., • Demonstrated financial acumen with P&L statements, and labor models is desirable., • Must be organized, self-motivated, and proactive with strong attention to detail., • Proficient with computers (Microsoft Products), POS, and technology. SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions • Ability to write, read, and verbally communicate, • Must have strong problem-solving skills, • Excellent written and verbal communication skills required, • Ability to work under pressure and meet deadlines, • Must have good positive energy throughout the day, • Must be able to read the computer monitors and print legibly, • Must be able to sit and/or stand for extended periods of time, • Must be able to move quickly through work and set the pace in the office, • Must be able to push and lift up to 75 lbs. with or without assistance, • Small to Medium office environment, • Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment, • 5-25% Local Travel (United States), • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume, • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required, • Maintain a professional, neat, and well-groomed appearance adhering to Company standards, • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner, • Ability to maintain a high level of confidentiality, • Ability to handle a fast-paced, busy, and somewhat stressful environment