PM CONFERENCE CENTER MANAGER
9 days ago
New York
Job Description Salary: $125000 - $135000 / year Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The Conference Center Manager will support the evening activities and be responsible for the overall leadership, strategic direction, operational oversight, and successful execution of conference center services, meetings, and events within the Client Center. This role oversees the end-to-end planning, coordination, and delivery of high-profile and complex meetings and events while leading a team of hospitality professionals dedicated to providing an exceptional client and guest experience. Serving as the primary client contact and operational leader, the Conference Center Manager partners with meeting hosts, executives, clients, and internal stakeholders to deliver innovative event solutions, operational excellence, and world-class hospitality. The Conference Center Manager drives business results through strong client relationships, team development, service excellence, and the achievement of key performance indicators, including profitability, safety, engagement, operational efficiency, and client satisfaction. This position requires demonstrated experience leading and developing teams within a corporate hospitality, conference center, workplace experience, or luxury service environment. The Conference Center Manager is responsible for recruiting, training, coaching, and mentoring team members while fostering a culture of accountability, collaboration, and continuous improvement. The role champions employee development through performance management, coaching, career planning, and succession planning initiatives. The Conference Center Manager regularly interacts with senior executives, VIP clients, and key stakeholders and is expected to deliver a refined, white-glove service experience while confidently managing multiple priorities and operational demands. The Conference Center Manager is empowered to make critical operational decisions, resolve complex client and service challenges, and implement proactive solutions that protect and enhance the client experience while escalating matters appropriately based on scope, risk, or business impact. All team members are expected to embrace and uphold the Hospitality Core Values of honesty, integrity, and responsibility Key Responsibilities: • Lead, motivate, and inspire a diverse team to deliver exceptional hospitality and conference center services., • Foster a collaborative, inclusive, and service-oriented culture focused on continuous improvement and operational excellence., • Identify staffing needs and support workforce planning to ensure appropriate coverage and service delivery standards are maintained., • Deliver a high-touch, luxury hospitality experience for clients, executives, and guests by anticipating needs and consistently exceeding expectations., • Focus on afternoon and evening events, • Oversee all event-related services, including audio visual support, food and beverage, room setups, facilities coordination, signage, security requirements, and special accommodations., • Lead the day-of operational execution of complex and VIP events, ensuring seamless coordination between internal teams and service partners., • Maintain flexibility to support evening and weekend events as business needs require.Preferred Qualifications:, • Demonstrated expertise in luxury hospitality, conference center operations, and executive-level client service., • Strong leadership experience managing, developing, and motivating teams in a hospitality or client-facing environment., • Advanced event management expertise, including strategic planning, logistics management, operational execution, and service delivery., • Strong client consultation skills with the ability to transform business objectives into innovative and practical solutions., • Exceptional organizational and prioritization skills with the ability to manage multiple complex initiatives simultaneously., • Sound judgment and decision-making skills with the ability to confidently navigate high-pressure situations., • Strong operational leadership presence with the ability to align cross-functional teams and service partners around common goals., • Experience managing vendor and service partner relationships while maintaining accountability for performance outcomes., • Excellent verbal and written communication skills, including the ability to engage effectively with executives, VIP clients, and stakeholders., • Strong analytical and problem-solving abilities with a focus on operational excellence and continuous improvement., • Exceptional attention to detail and commitment to quality execution., • Proficiency with workplace technology, reservation systems, event management platforms, and Microsoft Office applications., • Discreet, ethical, and committed to maintaining a high degree of confidentiality., • Collaborative, accountable, and committed to delivering outstanding client experiences while achieving business objectives., • Minimum of seven (7) years of progressive experience managing complex meetings, events, hospitality operations, or conference center services in a corporate, financial services, executive, conference center, workplace experience, or luxury hospitality environment., • Minimum of three (3) years of leadership experience managing and developing hospitality, conference services, workplace experience, or event operations teams., • Demonstrated success leading high-performing teams through coaching, employee development, performance management, and succession planning., • Strong working knowledge of audio visual services, catering operations, event production, room setups, and conference center operations., • Experience leading cross-functional teams and coordinating multiple internal departments and external service providers., • Experience working directly with senior executives, VIP clients, and other highly visible stakeholders., • Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field preferred. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Req ID: 1571983 Rapport a specialized division of FLIK Hospitality Group
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