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Fire safety Tactics is committed to providing exceptional security service with a focus in hospitality/customer service. As a security guard, your responsibilities include but are not limited to: patrolling designated areas, monitoring surveillance systems, enforcing security protocols, spotting suspicious behavior, managing access to the property, responding to incidents, and reporting any irregularities to the relevant authorities. Essentially, you serve as a visible deterrent to crime by maintaining a vigilant presence and safeguarding both the property and its personnel. Patrolling premises: Regularly walking around the property to check for potential security breaches, unauthorized access, or suspicious activity. Access control: Checking identification of visitors and employees, verifying authorized entry, and denying access to unauthorized individuals. Surveillance monitoring: Actively observing security cameras and other monitoring systems to identify potential threats. Incident reporting: Documenting any suspicious activity, property damage, or security breaches and reporting them to the appropriate authorities. Responding to emergencies: Taking immediate action to address emergencies like fires, medical situations, or active threats, coordinating with emergency services when necessary. Enforcing rules and regulations: Ensuring compliance with company policies and local laws regarding security procedures. Maintaining logs: Keeping detailed records of activities, visitor information, and incidents that occur on the premises. Required skills for a security guard: Observational skills: Ability to attentively monitor surroundings and identify potential threats. Alertness and vigilance: Maintaining focus and awareness during long periods of observation. Communication skills: Clear and concise reporting of incidents and ability to interact with visitors and staff. Physical fitness: Ability to patrol large areas on foot and respond quickly to situations. Decision-making skills: Assessing situations and taking appropriate action based on security protocols. Customer Service Customer service typically involves acting as the primary point of contact for customers, addressing their inquiries and concerns promptly and professionally, providing information, resolving issues effectively, and maintaining positive customer relationships, while adhering to company policies and procedures to ensure customer satisfaction. Required skills: Excellent communication skills: Active listening, clear and concise verbal and written communication Problem-solving skills: Ability to analyze customer issues, identify solutions, and implement them effectively Customer focus: Prioritizing customer satisfaction and building positive relationships Adaptability: Ability to handle diverse customer inquiries and situations with patience and flexibility