TRUCK SHOP SERVICE MANAGER
7 days ago
Newark
Job DescriptionBenefits/Perks • Competitive CompensationAbout Us: We are an Electrical Truck Shop Repair operating in a fast-paced, high-volume setting. The Shop Foreman will be responsible for overseeing daily operations, managing technicians, ensuring quality control, and maintaining workflow efficiency.Job SummarySeeking a motivated, experienced leader with a strong truck repair background to manage a fast-paced service center. Responsibilities include supervising technicians, handling customer inquiries, and managing documentation.Responsibilities • Lead and manage the service team to ensure quality work, customer satisfaction, and profitability., • Oversee daily service department operations and assign tasks based on technicians' skill levels., • Prioritize workloads and adjust staffing as needed., • Ensure timely completion of repairs and maintenance., • Supervise technicians during repair processes, • Inspect work after job completion for quality assurance., • Keep dashboards updated with customers interactions, • Provide technical support to technicians as needed., • Assist in enforcing company policies, procedures, and safety protocols., • Assist with hiring, training, supervising, and evaluating staff., • Assist maintaining a clean shop environment. Qualifications:, • Bilingual- ENGLISH AND SPANISH, • At least 8 years of experience as a shop service manager in a busy environment., • Strong leadership and management skills., • Strong customer focus and decision-making skills, • Excellent communication skills, both verbal and written., • Good interpersonal and conflict resolution skills.., • Successful completion of a pre-employment drug and background screening.