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Job Description Role Overview: Mtech Distributors is seeking a full-time Technical Support Specialist to join our team. This position includes weekdays and weekend shifts, supporting our suite of software and equipment offerings, including SuperSonic POS, Userve POS, Figure POS, and payment processing solutions. Mtech Distributors is a leading provider of POS systems, credit card processing, back-office solutions, ATM services, and more, serving businesses nationwide. We pride ourselves on delivering white-glove service in a dynamic, fast-paced environment. This role involves working 3-4 days in our office and 1-2 days in the field, assisting with system installations and training at client locations. Every day brings new challenges and opportunities in a fun and engaging workplace. We will provide comprehensive training on all necessary systems and processes. Key qualities we value include a willingness to learn, patience and understanding when working with diverse business owners, excellent written and verbal communication skills, and a strong aptitude for technology. Responsibilities: Provide top-tier support via phone, live chat, and email to our diverse customer base of small-business owners across the U.S., becoming the face of Mtech Distributors. Diagnose and troubleshoot technical issues, including POS systems, payment terminals, wiring, and networking. Configure computers for basic networking tasks (disabling firewalls, setting static IPs, opening ports, and static route configuration). Assemble and provision POS bundles and credit card machines, manage inventory, and maintain office organization alongside the team. Travel to client sites for installations and training, which may include climbing ladders, running CAT-5 cabling, and delivering hands-on technical support. Occasional paid travel outside the region, with same-day return trips as needed. Qualifications: Exceptional communication, typing, and interpersonal skills. Patience and understanding when working with customers from various backgrounds. Basic to intermediate IT knowledge, including IP addresses, routers, networking, and familiarity with Microsoft Excel. Ability to work independently and collaborate effectively with a team. Valid driver’s license and reliable transportation. Ability to lift up to 50 pounds. No prior experience with our systems is required—training will be provided. A positive attitude, willingness to learn, and motivation to support our customers are essential. Job Details: Job Type: Full-time Expected Hours: Up to 40 per week Benefits: Competitive pay Paid Vacation End of Year Bonus Growth opportunities within the company Dynamic and supportive work environment
WHAT WE ARE LOOKING FOR We are actively seeking coaches, college students, and youth development specialists to join our dynamic team of recess, after-school coaches, and activity specialists from October 2024 through June 2025. As a valued member of Kids in the Game, you will have the opportunity to contribute to our school programming, which focuses on incorporating educational and engaging sports and fitness classes during the traditional after-school hours. The Regional Sub role is designed for someone who can be both a recess coach and an after school coach. Our regional subs would be responsible for working 2-3 days per week, preferably between 9-6pm. They would be assigned to “home base” locations for a recess site in the morning (9am-1pm) and an after school site in the afternoon (2-6pm) within their designated region. - The current regions for coverage are Manhattan & Bronx, Queens & Brooklyn, or Manhattan & Brooklyn. - If there is a coach absent at another program, the Regional Sub will be reassigned to cover their recess and / or after school programs if it’s within their region. The boroughs you would travel to would be established during the onboarding process. - Regional subs would be working closely with our Program Management Team and Scheduling Manager to ensure available shifts are covered, and the on-site expectations at each location are met for the program type. - Regional Subs would implement a series of age-appropriate group games and activities across programs for children and young adults from Pre-K to middle school. - Typically, our coaches work anywhere from 2-3 days and 10-20 hours per week (depending on availability and skill set) at a competitive hourly rate. Position Responsibilities: - Commit to a weekly schedule of recess & after school (5-8 hours per day, 2-3 days per week) at assigned schools located in Manhattan, Brooklyn, and the Bronx. - Demonstrate strong organizational and communication skills to respond quickly to our scheduling team and stay flexible with scheduling changes. - Travel within two boroughs each day to support different programs and lead sports / fitness activities. - Lead age-appropriate lessons for kids ages 4-13 in our after school programs. - Implement a curriculum of engaging, skill-based activities that can be adapted to children’s various learning styles and developmental needs. - Display patience and utilize positive behavior management skills to manage children’s behaviors and respond to their needs.